Name: Ciudad Real Centro Historico
Address: Plaza 31 de Marzo No. 10, San Cristobal De Las Casas, 29200, MX

8/10

Excellent

23 May 2026

Randal Jesse

Great location. Just a short walk to a number of excellent dining options and right across the street from the park.

Friends

10/10

Exceptional

21 Apr 2026

Hector

This is a wonderful hotel, in a colonial town of San Cristobal de las Casas. The staff is great and helpful. The continental breakfast was very good; the fruit was fresh, bread was delicious and coffee was surprisingly delicious. My room was very clean, lots of towels, the mattress was comfortable, not hard and the pillows were soft and medium, exactly the way I like them. The shower had a strong pressure, with hot water, which is a must in any hotel in a small town in Mexico. I would suggest you ask for a room on the second floor, on the left side, because there’s a Disco at the end of the block and lots of restaurants where the young crowd gathers at night. I slept very comfortable, did not hear a sound and the cleaning lady was so attentive to any room items you may need. I think this is the biggest hotel in town, right in front of the plaza and close to restaurants, which are many and walking distance to everything you may want to see. There’s really no need to take a taxi, unless you’re going on a tour, then a comfortable van, with AC, will pick you up at your hotel. I came solo for 5 days of relaxation and was very happy I stayed here, I shall return.

Self

8/10

Excellent

15 Apr 2026

Juan Michel

Todo excelente, solo que en la noche se escucha un ruido constante proveniente se algún motor dentro del hotel y si eres sensible al ruido o deja dormir bien

Family

8/10

Excellent

23 Jan 2026

Raoul

Yes,but the floors were very cold they could have a little heat in the room to make it more pleasant

.

10/10

Exceptional

31 Dec 2025

Blanca

Excellent super friendly staff. I felt very welcomed! They Even changed us to downstairs room to accommodate my senior mom who can’t climb stairs. Room was very clean and hotel location was excellent! Loved my stay here.

Leisure Family

8/10

Excellent

03 Nov 2025

Rocio

Wonderful hotel. Staff was great and the rooms were clean in a great location, right across the street from the main park and zocalo. The only issue was that the Internet was spotty at times and would be unavailable for short periods which is typical with hotels in older building.

Leisure Family

6/10

Pleasant

16 May 2025

Rodrigo

Me negaron una coca sin azucar como bebida de cortesia. La persona de la recepcion insistio que solo podia ser sprite, fanta o una cerveza. Algo bastante ridiculo en mi opinion. El internet no funciona en algunos de los cuartos.

10/10

Exceptional

05 Apr 2025

kevin

The hotel is absolutely gorgeous. So close to everything relaxing. The staff are amazing and do try to make your stay a great experience.

Leisure Partner

10/10

Exceptional

23 Mar 2025

JoEllen

People and location were great. Window was broken- would not close- fixed quickly. Pillows still need an upgrade- hard/uncomfortable.

Business Friends

10/10

Exceptional

30 Jan 2025

Stephen

This is a fine hotel with very reasonable prices.

Leisure Self

10/10

Exceptional

27 Jan 2025

Eileen

Girl trip

Loved the hotel and location fantastic
The bar and restaurant close way to early
Had 51 steps to get to room. Be sure and request lower floors—.
Staff very accommodating—.

Friends_and_family Friends

6/10

Pleasant

16 Dec 2024

Cesar

Hotel itself is nice, it’s located in an amazing area but it is not sound proof.

You can hear every single noise from both inside and outside the hotel all day and all hours of the night. There is a night club close by I am guessing because the thumping and bass of the music ran until about 4am. Noticed that Sunday there was no music.

If I had known I would have brought ear plugs or my white noise machine.

Leisure Friends

8/10

Excellent

23 Sep 2024

Rodrigo

Great location and friendly staff. This is my hotel of choise when I'm in San Cristobal. However, after arriving late, we inquiered about our welcome drinks (expedia benefits). We were shown some coupons and we asked whether we could use them the following day because it was late at night after a long trip. The person in the front desk said no. This lack of flexibility was a bit unwelcoming and not very service-oriented in my opinion.

Business_and_leisure

8/10

Excellent

22 Sep 2024

DONALD

Good place to stay in the city center.

6/10

Pleasant

30 Jul 2024

Jesenia

First room what they gave has bad smell coming from bathroom pipe.

Leisure Family

8/10

Excellent

30 Mar 2024

JoEllen

The beds are very hard- like sleeping on the floor. Pillows were incredibly hard/firm. Sleeping on the floor with rocks as the pillow. Entire group of ten all made this comment. Staff is wonderful! Very clean

Business_and_leisure Friends

10/10

Exceptional

23 Feb 2024

Timothy

Very nice place, staff is great, helpful and friendly.

10/10

Exceptional

12 Nov 2023

Cesar

STAFF WAS GREAT. VERY HELPFUL

Leisure Family

10/10

Exceptional

15 Oct 2023

KATHLEEN

Bathroom was in need of updating Not enough amenities. No lotion or body wash. Only one bar of soap. Shower doors need to be repaired. Not on the track.

Leisure Partner

6/10

Pleasant

15 Jun 2023

Steven

Beautiful old world hotel. Clean a very well maitained. Locatio is awesome except for the disco next door the thilumped till 3:30am monday -sat.
Other wise would be a 10 out 10

Leisure Partner

8/10

Excellent

02 Jun 2023

Maria

Hotel Ciudad Real could be better!

Location is really good! Restaurant excellent, the waiters were smiling and very helpful!
The only inconvenience is that the water in the shower is not hot enough and the water pressure is very low!!

Partner

8/10

Excellent

09 Mar 2023

Michael

I like the location. The room was fair.

Leisure Self

8/10

Excellent

05 Mar 2023

Shuhei

Very close to shops

Leisure Self

10/10

Exceptional

10 Jan 2023

Bradley

Staff were great. Very accommodating and helpful. Wifi was sporadic and very weak

Leisure Family

8/10

Excellent

03 May 2022

Jesus M

San Cristobal Vacations

Hotel is very clean and staff could be a little bit mire friendly! Location is excellent! When reserving at this hotel please note there is no elevator! But other than that it is a very nice hotel!
Although Hotels.com failed to put my VIP status on the reservation so I was denied my free breakfast benefits.

Partner

8/10

Excellent

29 Mar 2022

Verified traveler

Unbelievable,

Amazing experience, totally recommend 👌

Friends_and_family Family

10/10

Exceptional

25 Mar 2022

Antonio

Service and location.

Leisure Partner

6/10

Pleasant

14 Mar 2022

Veronica

The employees are not friendly at all, the breakfast person made me feel very bad with the treatment
there is too much noise I asked for another room and they only looked at me they did not have the courtesy to say that it was full

Leisure Family

6/10

Pleasant

23 Jan 2022

Mario

Esta muy frio, no hay aire acondicionado en los cuartos. (No air conditioner). No cambian las sabanas de los cuartos son las mismas los 3 dias de mi estancia.
Muy ruidoso

Leisure Family

10/10

Exceptional

17 Jan 2022

Max

Nice place

Business Family

2/10

Poor

30 Dec 2021

ERASMO

The beds are superbly uncomfortable. The room was mega cold. The restaurant staff were rude and demean guests.

Leisure Self

10/10

Exceptional

21 Nov 2021

Roberto Antonio

It was good.

Partner

8/10

Excellent

20 Nov 2021

Scott

Great Stay Overall

This hotel is in the perfect spot in San Cristobal and is incredibly convenient. That being said, there were a few issues.

The WiFi is a joke. They force you to login through Facebook, which is incredibly buggy and unreliable. It is constantly disconnects. Why anyone would use Facebook for this is beyond me.

The water pressure in the shower is like a trickle and it never got hot.

The walls are thin and there is a lot of noise from neighbors.

Partner

10/10

Exceptional

03 Nov 2021

Russell

Beautiful colonial architecture and was located in the very center of the city so i could walk to the most important places i wanted to see. Because my stay was over a holiday weekend, there was noise from outside the hotel thst was audible in my room until 4 each morning. It was not loud, but was audible

Leisure Self

10/10

Exceptional

27 Oct 2021

Claudia L

The building was nice and cleaned.
Rooms and restaurants good condition.

Leisure Partner

4/10

Poor

21 Oct 2021

Juan Gerardo

It was way to loud.

Leisure Partner

10/10

Exceptional

05 Oct 2021

Donovan

Excellent stay! Great location, clean and reasonably priced. Definitely recommend!

Leisure Partner

8/10

Excellent

24 Sep 2021

violeta

Everything is okay. Except just bathroom sink.
The people were very nice. 🙂👍

Leisure Family

10/10

Exceptional

08 Sep 2021

Pedro

The location was perfect walking distance to restaurants, bars, city attractions and plaza. Most important hotel staff was very helpful and friendly.

Leisure Self

8/10

Excellent

09 Aug 2021

Verified traveler

So loud at night
Sink too small
Poor media quality

Leisure Family

10/10

Exceptional

04 Aug 2021

Ruben M

Chiapas

Great walkable place to most sightseeing areas the also work with tour companies that came to pick you up at the hotel the best location also some complementary welcome drinks

Partner

10/10

Exceptional

19 Jul 2021

Alan

Best in San Cristoabl so far...

We have stayed at a few of the hotels in San Cris, and so far this is the best. Location - cant be beat, in the center of it all. Somehow, the place manages to be both in the middle of it all, and a refuge from it when you need it. Be sure and ask for a room way at the back if you need it quiet at night.

Partner

10/10

Exceptional

15 Jul 2021

Verified traveler

Location,location,location and
Staff were amazing

Leisure Self

10/10

Exceptional

14 Jul 2021

LUIS FERNANDO

San Cristóbal

It Easy in the middle of allá the important Places. Excelent location just in front of cathedral chruch, the main park AND near of the 3 main walkers that have stores, restaurants, a lots of things. Is great to move by walk AND explore all the near places. Wonderful weather, beautiful Town. Get a personal tour Is a great way to visit all the important places in your own time .

Friends_and_family Family

10/10

Exceptional

05 Jul 2021

Verified traveler

The hotel is centrally located, close to restaurants, shopping, disco and historically places. The staff were very friendly and communicative between each other, they were very helpful. At the time of check in, because it was VIP they gave us a free drinks and breakfast.

Leisure Partner

8/10

Excellent

28 Jun 2021

Dennis

Beautiful hotel in the lively center of town.

Beautiful hotel. Amazing location in the lively city center. Room was a bit small.

Business

10/10

Exceptional

25 Jun 2021

Verified traveler

Perfect location..at the center of everything that San Cristobal has to offer..

Leisure Partner

10/10

Exceptional

18 May 2021

Verified traveler

Great location!

Leisure Friends

10/10

Exceptional

10 May 2021

Verified traveler

Just a bit noisy since it’s right in front of a plaza and next to restaurants etc. But overall we enjoyed our stay .

Leisure Family

10/10

Exceptional

21 Apr 2021

Erik

I loved the hotel location

The best hotel in San Cristobal de las Casas. Its location was very helpful, in front of the main public plaza. The breakfast buffet was delicious. I strongly suggest this hotel.

Partner

10/10

Exceptional

10 Apr 2021

Roberto

Great place!

Great place!

Business

10/10

Exceptional

07 Apr 2021

Verified traveler

Excelente ubicación, el staff siempre muy servicial, nos ayudó a reservar nuestros tours, muy limpio, sólo agregaría una cafetera en la
Habitación 😉

Leisure Family

6/10

Pleasant

14 Mar 2021

Verified traveler

I like the location of the hotel, I didn't like the room the sink drain smelled very bad and the whole room stank

Leisure Friends

10/10

Exceptional

28 Feb 2021

Hector

There is no better locatin!

Great location and fabulous staff. You can book tours and massages all on property

Self

8/10

Excellent

22 Feb 2021

Gina

Great central location and clean spacious rooms with really nice wood floors and detailing. It’s a really good value as well. It can be a little loud since you’re near the action. My only issue is that the WiFi was terrible.

Partner

10/10

Exceptional

16 Jan 2021

Irada

Very convenient location, close to everything. Junior suite was beautiful

Leisure Family

10/10

Exceptional

28 Nov 2020

Gicel

The personal is friendly, helpful and attentive. Thanks

Business Self

6/10

Pleasant

07 Nov 2020

Rod

The hotel was clean and quaint. Right across the street from the center square and a nice courtyard restaurant. Parking was on the premesis which is often unusual. I would love to stay there again when we return but we won't for the one important feature that we needed, WIFI. They claim to have WIFI and it shows upon our devices but we couldn't get a signal. We spoke to them about it several times but they blamed the city on the poor internet. I wish they would invest in better WIFI, I'd stay there again.

Partner

6/10

Pleasant

17 Oct 2020

Scott

Walls are paper thin. Staff speaks loudly all through the hotel starting before 6am (I am an early riser). I could hear, loudly, the man next door snoring all night. You may not have a snoring neighbor, but the staff will wake you up.

Friends_and_family Family

10/10

Exceptional

03 Oct 2020

Jose

San Cristobal stay

It was a great experience. The hotel is just across the street from all of the fun shopping areas. Easy access from the bus stop outside of town. You can either take a taxi for 35 pesos or walk to the hotel. I would stay there again soon. I do recommend it.

Friends_and_family Friends

10/10

Exceptional

07 Sep 2020

Alfredo

Buen servicio de todas las personas me ayudaron con mis tours buena ubicación
Todo estuvo de maravilla

Leisure Self

8/10

Excellent

20 Feb 2020

Terry

Location, location, location.....right on the plaza of the Centro Histórico and short walking distance from tourist sites. They have a good restaurant, but others nearby serve traditional local dishes. Only downside was that the WiFi was slow, not unusual in Mexico.

Leisure Self

10/10

Exceptional

27 Dec 2019

Eva

El hotel está situado en un punto estratégico! Todo ata cerca!. El personal que trabaja ahí es muy amable y están atentos a tus necesidades como cliente!. Ame mi visita a San Cristobal por toda su amable ayuda

Leisure Family

8/10

Excellent

17 Dec 2019

Ana Luz

Great location, pleasant stay

I had a pleasant 5 night stay at Hotel Ciudad Real Centro Histórico. The best thing about the hotel is the location as it is centrally located and very close to everything in town. The staff was pleasant and helpful with booking a tour to nearby Lagos de Montebello, Zinacantán and El Chiflón waterfalls. The food at the restaurant and room service was very good and prices were reasonable for the quality. It was also nice to get a large bottle of water in the room everyday. The only thing is that the rooms are a bit cold, but other than that it was a good experience and a solid choice.

Self

6/10

Pleasant

14 Oct 2019

J

Wall were so thin you could hear everything in the rooms next to you as well as in the hall. Water was either ice cold or scolding hot no middle and the smell of the sewage was always in the room.

Leisure Family

10/10

Exceptional

04 Oct 2019

FRANK

Excellent location, great staff, very confort place

Leisure Family

10/10

Exceptional

01 Jul 2019

Verified traveler

Historic property in great location. Secure free parking. Need more Wi-Fi and at least fans in room. But we had rain which cooled it down. I would stay here again

Leisure Partner

10/10

Exceptional

25 Jun 2019

Verified traveler

This was a lovely place to stay! Very clean and excellent staff.

Friends_and_family Family

8/10

Excellent

20 May 2019

Melissa

No AC in hotel. Everything else is great

The staff and services were great. Location is perfect right in the center of the plaza. However this hotel does not have air conditioner as advertised is this website. The staff provided our group with fans.

Friends

8/10

Excellent

05 May 2019

DDA

Great location, good breakfast buffet, quiet rooms. Recommended

Business

10/10

Exceptional

05 Mar 2019

Verified traveler

They moved us to the mission hotel because of noise which they told us about in advance and everything was wonderful

Leisure Partner

10/10

Exceptional

05 Dec 2018

Verified traveler

Great location and very nice and professional staff. They went above and beyond during our stay and attentive to our needs.

10/10

Exceptional

03 Nov 2018

Mike

The hotel is excellent location, well kept and very nice staff. It is a little cramped. but, above all, very good location, cleanliness and staff.

10/10

Exceptional

20 Sep 2018

B

wonderful hotel, only setback there is no elevator at hotel and thank goodness there was a room available for us on the 1st floor, very quite surroundings.

10/10

Exceptional

13 Jan 2018

Fernando

Nice hotel perfectly located

This is the perfect hotel to take tours, restaurants, etc. Everything is within walking distance. I’d definitely stay at this hotel again. For tours I suggest OTISA which is one block from the hotel and they offer good prices.

6/10

Pleasant

26 Dec 2017

Mrwan

Room size

I choose king size bed, and found the room is very small, and what I meant by small that you can't move in the room without hitting something,
The bed is king size and have only 1 feet clearance on the 3 sides, in all room you find only 2 plugs.

When I spoke with the hotel asked about the cost per night before made the reservation and it was $86.00 and I made it cheaper in Expedia, I was expecting more but the room doesn't have coffee machine, fridge and air condition.

The bottom line, you can't stay in the room for anything rather than sleeping.

6/10

Pleasant

02 Nov 2017

helen

Good location

Room 42 avoid. No wifi and cleaning trolley stored outside. Noisy (at top of stairs). Dark.

10/10

Exceptional

03 Sep 2017

Charlie

Great hotel.

This place rocks! Right in the heart of San Cristobal de las Casas. The staff here is always on point. Very professional and extremely personable. THANK YOU!

10/10

Exceptional

23 Aug 2017

Bethany

Long restful weekend in the hills of Chiapas

Perfect location right on the main plaza. My room was at the back and away from the music, etc. very comfortable room-clean, spacious, and quiet. The staff was super helpful with ideas for places to see and transportation .

4/10

Poor

27 Jul 2017

M.B

Good location

The hotel doesn't have elevator and I was assigned a room in the 3rd. Floor, although when I made the reserve I ask specifically a room in the main floor, since my sister can't climb these amount of stairs.
After much discussion they \"found\" a room in the main floor.
The room was dark, the washroom small and deficient. The room didn't have a single chair or furniture where to place not even your purse.
VERY disappointed. The front desk employees had no idea where the nearest museum was located. Not tourist information at all, except for a little map.
The breakfast was very good, so was the employees in general.

4/10

Poor

09 Jul 2017

Verified traveler

Disappointing

Air-conditioning was publicized for the hotel, but did NOT have it. In this area it is MANDATORY.

10/10

Exceptional

29 Apr 2017

Verified traveler

The hotel is perfectly located in the center. Walking distance to points of interest. The staff were professional and friendly. The hotel was clean and comfortable.

8/10

Excellent

27 Apr 2017

Francisco

Nice Hotel across the street from the main plaza.

Stayed at this hotel during the City Fair, and got to enjoy the festivities from a few steps away. Everything worked in this colonial style beauty.

10/10

Exceptional

28 Mar 2017

Verified traveler

Beautiful Hotel right across from main plaza.

Nice decoration and very well maintain. we spend three nights and is very comfortable and quiet.

10/10

Exceptional

14 Mar 2017

Verified traveler

Great location, great staff, great food!

Rooms needs more electrical outlets for charging phones or other appliances (iron)

8/10

Excellent

17 May 2016

Carlos

Great bargain and an superb location

The restaurant that services the hotel is fantastic. Sencaciones, has excellent food and good service. Try having dinner there and you will find it to be one of the best places in town.

Family

10/10

Exceptional

09 May 2016

Erik

Hotel is right at the center of town. All the staff was great and super friendly. Definitely recommend this hotel and would stay again without a doubt.

Partner

8/10

Excellent

01 May 2016

Hilda

Ciudad Real Centro Historico in San Cristobal

Please note: This hotel has no air conditioning. I booked a room with air conditioning. Came from Tuxtla-Gutierrez where temperature was above 100 degrees F. Hotel said that only their hotel at Palenque has a/c. Bed mattresses were too hard.

Partner

8/10

Excellent

11 Feb 2016

ANTONIO

Location and good food

Overall the hotel was nice and quiet, as my room was one of the renovated ones in the 2nd floor in the back. The design is kept but more modern and warm. The shower pressure is something I would reccomend the hotel to improve as well as the in room internet becuase there is a 200MB limit per 2 day codes. I see that as very insufficient these days.

10/10

Exceptional

18 Jan 2016

Eugenia

Great getaway

Very accommodating!

Family

10/10

Exceptional

11 Jan 2016

Helen

Nice hotel, perfect location

Love the hotel, staff was very courteous, location was excelent

6/10

Pleasant

22 Dec 2015

Verified traveler

I was given a room that was not the mist comfortable even though the hotel had other rooms available

10/10

Exceptional

10 Dec 2015

Verified traveler

Mexico Getaway

Great hotel, everyone very helpfull.
except the room has no heating...

Family

10/10

Exceptional

21 Oct 2015

Elisabeth

After all the travelling having a rest.

We stayed in this hotel for seven days just to get some rest. The hotel is located in the centrum easy to walk to all the places. The room what we had was cosy with a good bed,clean, tv screen. In the main hall you can sit and relax,reading books or do some work in the Internet on the workstation. There are two nice restaurants and bar. The building is in colonial style with very nice colours and decorations.

Partner

8/10

Excellent

06 Sep 2015

Jesus m

Good hotel in the hearth of San Cristobal

Good hotel in the heart of San Cristobal. We spent 4 days I this hotel and it is a great base for moving around Chiapas. It is greatly located near restaurants and night life. And the marimba in the main plaza will give you a great show all afternoons. I recommend this place

10/10

Exceptional

13 Jul 2015

Laura

Great centric hotel close to everything

Fabulous and I plan to always stay at the hotel when u visit San Cristobal

10/10

Exceptional

29 Jun 2015

HELEN

Right on the Main Square in San Cristobal

beautiful old colonial hotel. The only complaint is that our room with a king size bed was small and had a window opening to a covered courtyard. Therefore it was very warm and impossible to get fresh air. We asked for a fan and then brought one right away. Other rooms, which are more expensive, seem to have windows that face the square.
There is a good restaurant in the hotel where we enjoyed good breakfasts (not included). The personnel were extremely nice and the building itself is beautiful.

Partner

10/10

Exceptional

07 Jun 2015

Louise Ann

Charming hotel.

We really enjoyed our stay. A very quaint hotel with a great location. If I were to go back to San Cristobal de las Casas I would definitely stay there again. The staff was awesome, super friendly, accommodating, fun and friendly. The only thing I wished they had were coffee makers in the room.

Family

8/10

Excellent

02 May 2015

Verified traveler

Niceclean

Very nice and clean but room small the staff was very good, a little expensive in My opinion

10/10

Exceptional

30 Jul 2026

Alfredo

Las habitaciones muy limpias , personal muy amable , todo terminado a tiempo, igualmente la recepción , rápido el check in y salida, orientación valiosa en cuanto a los servicios del hotel y área en la que se ubica , el servicio de restaurante muy bueno también