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Grand María

Chiapas · Mexico

Flavio A. Paniagua 17, Guadalupe 17View location

9.4/10Excellent315 Reviews
Cleanliness9.6/109.6
Service9.4/109.4
Comfort9.0/109.0
Condition9.4/109.4
Location8.0/108.0
Neighborhood9.6/109.6
Amenities9.2/109.2
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  • Most popular

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Grand María

Located in San cristobal de las casas just 500 meters from the historic center , this popular property offers an ideal place of rest and relaxation. There are a total of 20 rooms on the premises. Guests can enjoy the convenience of 24-hour reception.

Guests can make use of internet access in common areas to stay connected to work or home. Pets are not allowed.

Read more about this hotelShow less

With a stay at Hotel Grand Maria in San Cristóbal de las Casas (Zona Centro), you'll be within a 10-minute walk of San Cristóbal de las Casas Cathedral and Foro Cultural Kinoki.

This hotel is 0.4 mi (0.6 km) from Centro Cultural de los Altos and 0.4 mi (0.7 km) from Church of San Nicolás. Stay in one of 21 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water. Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk.

Popular amenities

Free WiFi
Dining services
Concierge
Entertainment
Smoking areas

Check-in and check-out

Check-in from 1:00 PM
Check-in until 11:30 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available No elevators Noise-free rooms not guaranteed Private host property Pets not allowed

Important information

  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately MXN 125 to 150 for adults, and MXN 125 to 150 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Foro Cultural Kinoki 0.2 km / 0.1 mi
Church of San Nicolás 0.4 km / 0.2 mi
Galeria Studio Cerrillo 0.4 km / 0.3 mi
San Cristóbal de las Casas Cathedral 0.4 km / 0.3 mi
Mesoamerican Museum of Jade 0.5 km / 0.3 mi
Museo de San Cristóbal 0.5 km / 0.3 mi
Centro Cultural de los Altos 0.6 km / 0.3 mi
Plaza 31 de Marzo 0.6 km / 0.4 mi
Ex-Convent of Santo Domingo 0.6 km / 0.4 mi
Mayan Textile Center 0.6 km / 0.4 mi
Na Bolom Cultural Museum 0.7 km / 0.5 mi
Museo de Ambar 0.8 km / 0.5 mi
Arches of Carmen 0.8 km / 0.5 mi
Regional Costume Museum 0.9 km / 0.5 mi
Santo Domingo Handicraft Market 0.9 km / 0.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 20
  • hotel
  • City centre
  • Bus/Train station
  • Airport
  • Entertainment Area
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Airport ShuttleExtra charge
Show 5 more facilities & services
  • Bellboy service
  • Hotel safe
  • Breakfast room
  • Breakfast
  • Minimum check-in age: 18
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • APARTMENT TWO BEDROOMSAPARTMENT • TWO BEDROOMS • 2 Bedrooms • 50 m²APT.B2
    APARTMENT TWO BEDROOMSPhoto unavailable11 photos

    Grand María

    APARTMENT TWO BEDROOMS

    Room photos

    11 photos

    Room overview

    Non-smoking room
    Room size
    50 m²
    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 4
    Bed setup
    2 × Double bed 131-150 width, King-size bed 150-183 width
    Bedrooms
    2
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2

    Room amenities

    • Toiletries
    • Make-up mirror
    • Bathroom: 1
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Safe
    • Living room: 1
    • Cable TV
    • Housekeeping
    • Wake-up service

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDSSUITE • TWO BEDSSUI.2B

    Photos are not available for this room type.

    Grand María

    SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Grand María

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Grand María

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

    Photos are not available for this room type.

    Grand María

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE TWO BEDSSINGLE • TWO BEDSSGL.2B

    Photos are not available for this room type.

    Grand María

    SINGLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 20 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable9 photos

    Grand María

    SUITE KING SIZE BED

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Hairdryer
    • Shower
    • Bathroom: 1
    • Cable TV
    • Make-up mirror
    • Toiletries
    • Wake-up service
    • Living room: 1
    • Safe
    • TV
    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARD • 1 Bedroom • 45 m²FAM.ST
    FAMILY ROOM STANDARDPhoto unavailable6 photos

    Grand María

    FAMILY ROOM STANDARD

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width, Single bed 80-130 width
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Room amenities

    • Hairdryer
    • TV
    • Direct dial telephone
    • Cable TV
    • Make-up mirror
    • Toiletries
    • Wake-up service
    • Safe
    • Children share the bed with parents
    • Housekeeping
    • Bathroom: 1
    • Shower

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Grand María

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Grand María

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Grand María

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDROOMSRoom • TWO BEDROOMSROO.B2

    Photos are not available for this room type.

    Grand María

    Room TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDS • 1 Bedroom • 30 m²SUI.2D
    SUITE TWO DOUBLE BEDSPhoto unavailable7 photos

    Grand María

    SUITE TWO DOUBLE BEDS

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D

    Room amenities

    • Cable TV
    • Bathroom: 1
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Safe
    • Wake-up service
    • Toiletries
    • Make-up mirror

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT STANDARDAPARTMENT • STANDARDAPT.ST

    Photos are not available for this room type.

    Grand María

    APARTMENT STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDROOMRoom • ONE BEDROOMROO.B1

    Photos are not available for this room type.

    Grand María

    Room ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 30 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable11 photos

    Grand María

    DOUBLE STANDARD

    Room photos

    11 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Children share the bed with parents
    • Cable TV
    • Make-up mirror
    • Toiletries
    • Wake-up service
    • Safe
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Grand María

9.4
Excellent
315 Reviews
Cleanliness
9.6 /10
Service
9.4 /10
Comfort
9.0 /10
Condition
9.4 /10
Location
8.0 /10
Neighborhood
9.6 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
16 Jul 2026
Scott
Great hotel in a great location. The only complaint was that I wish there was a fan in the room
Partner
10/10
Exceptional
27 May 2026
terrance
The staff and the location!
Self
10/10
Exceptional
26 Apr 2026
Wendy
Beautiful and well maintained. Very close to downtown town. The restaurant was great and so was the staff.
Family_with_children
8/10
Excellent
20 Mar 2026
Alan
Staff, rooms, basics were all v good to excellent. There is an issue however with how Expedia describes room options. We were able to say in our reservation that we wanted two doubles and a single bed in our triple room. When we arrived, they put us in a room with two single beds. Discussion revealed that a room with two doubles and a single was NOT POSSIBLE, and staff indicated they were not agreeing with Expedia’s descriptions that suggested these options.
Partner
10/10
Exceptional
29 Jan 2026
Lilia
So beautiful, staff super friendly, very clean and peaceful love it!
10/10
Exceptional
22 Nov 2025
Juerg
..
Friends_and_family Family
10/10
Exceptional
16 Sep 2025
Monse
El mejor nunca me había quedado tanto tiempo en sancris y me encantó
Leisure Family
10/10
Exceptional
06 Aug 2025
Euclides
Very conveniently close to all the action in \"SanCris\"
8/10
Excellent
28 Jul 2025
Victor Manuel
El hotel es bonito las habitaciones cómodas pero hay un bar enfrente del hotel y se escuchaba muy fuerte la música y no nos permitió descansar como nos hubiera gustado hasta después de las 23:30 hrs
Friends_and_family Family
10/10
Exceptional
27 Jul 2025
Susana
Solo me quedé una noche pero fue agradable. La habitación limpia, todo funcionaba. El hotel está en el centro, muy conveniente. Me quedaría aquí otra vez.
Leisure Self
8/10
Excellent
15 Jul 2025
Luis
The location was great.
Leisure Family
10/10
Exceptional
27 Apr 2025
Jesús Héctor

Excelente opción

Excelente lugar para pasar unos buenos días en San Cristóbal! La atención es magnífica, los cuartos grandes, todo funcional, te hacen sentir como en casa, mención especial para Cristian que siempre está pendiente de lo que necesites
Self
10/10
Exceptional
24 Apr 2025
Gary
Great stay. Staff was very helpful even though I can’t speak Spanish. Thank you!
10/10
Exceptional
19 Apr 2025
mangirdas
All good
Friends_and_family Family
10/10
Exceptional
18 Apr 2025
marc
Overall, my stay was pleasant. The room was mostly clean, though I did notice a few cobwebs in the corners. The staff was friendly and respectful, and I appreciated how quickly they handled a complaint about loud music during the evening—it was resolved without any hassle. The nighttime was fairly quiet, which made for a restful evening. However, around 7 AM, road noise became noticeable, and it was tough to sleep in with the sound of passing traffic. Still, the overall experience was decent and met expectations.
Leisure Self
10/10
Exceptional
30 Mar 2025
Melesio
Beautiful hotel!! My wife and I enjoyed the architecture and greenery. The staff were kind and helpful. There is walking distance to shops and restaurants. We would recommend this stay to others.
Leisure Partner
10/10
Exceptional
25 Mar 2025
Brendan
The building is beautiful and the rooms are very well appointed. It's in a good location as well. Our bathroom had a full sized bath as well.
10/10
Exceptional
15 Mar 2025
Patricia
Excellent place to stay, super friendly and attentive staff
10 of 10 A
Leisure Family
10/10
Exceptional
28 Nov 2024
Mario
clean, safe, walking distance to everything. beautiful old building that’s well maintained. quiet. comfortable.
10/10
Exceptional
30 Sep 2024
SYLVIA V
Todo muy bonito! Solo los cuartos no tienen ventilación suficiente y natural!
Lo demás muy agradable el
10/10
Exceptional
28 Aug 2024
Moises
Excelente, el personal muy amable
Leisure Partner
8/10
Excellent
08 Jul 2024
Arali

Buena ubicacion

El hotel está muy bonito y está muy cerca del centro. La decoración está hermosa
Friends_and_family Family
10/10
Exceptional
06 Jul 2024
Anna

Adorable, private, amazing price, small closet

The place was just adorable! It wasn’t a very large hotel, giving it an even special feel! The decoration were fabulous. We will definitely stay here again. Now some specifics: there was not a lot of room for clothing. We didn’t require it, but if you’re looking for space, not the place. No A/C or heating. We went in June/July and the weather was perfect. We didn’t need one. I don’t know if they do have them when it get hotter or colder, but for us, not needed. The staff was extremely helpful & extremely kind. Location was perfect! Less than 5 minutes away from all the action. Again, this place is just soooo cute!!!! Highly recommend it!
Friends_and_family Family
6/10
Pleasant
23 Mar 2024
Dora
The hotel was very nice but not very clean.
Leisure Friends
10/10
Exceptional
22 Mar 2024
Maritza N
We loved the hotel, its very well located and the staff is very friendly.
Leisure Partner
10/10
Exceptional
12 Mar 2024
Moses
The property is in a great location. Also, the property is beautifully decorated. The staff were friendly and attentive to our needs.
Leisure Partner
10/10
Exceptional
09 May 2023
Timothy
Very nice hotel in a great location.
Leisure Partner
8/10
Excellent
18 Mar 2023
M
Comfortable and clean hotel, great shower, nice courtyard for sitting outside. Breakfast could use some help and the additional cost is not worth it. Lots of great, reasonably priced restairants in the area.
8/10
Excellent
16 Mar 2023
M
Locatiin is great. Clean and comfortable room. Paid for breakfasts which were not good. Low quality food and tasted stale, like it was made ahead and warmed up.
Leisure Partner
10/10
Exceptional
29 Jan 2023
Carolyn
Grand Maria is conveniently located in the Centro about 3 blocks from the main square. It is clean, well maintained, and up-to-date. Geat tile shower with plenty of hot water. The staff was extremely friendly and helpful. Our room was of modest size, but comfortable.
The beds had plenty of blankets, perfect for the cool evenings in San Cristobal. A minor inconvenience was that the room was a little short on storage space (no dresser drawers). The in-hotel restaurant was very nice but higher priced than the many nearby restaurants.
Overall, highly recommended.
Leisure Family
10/10
Exceptional
17 Oct 2022
Gypsie

The best hotel for your money.

The experience was EXCELLENT! The customer service and the cleanliness was superb. I will be going back and staying for sure. The price was really affordable for everything that you get. The restaurant food and service was so good we just kept eating there.
Friends_and_family Family
10/10
Exceptional
21 May 2022
EDGAR

Grand María, Gran Hotel

Pasé una estancia muy agradable de seis noches. El cuarto es amplio y el baño tiene el tamaño adecuado. El trato del personal fue excelente siempre estuvieron atentos a nuestros mínimos requerimientos. En cuanto a su ubicación, destaca por hallarse a muy pocas cuadras de la plaza central de San Cristóbal lo cual le da ventaja sobre otros hoteles. En fin, el Grand María es un hotel muy recomendable.
10/10
Exceptional
24 Mar 2022
Anna
Hotel Maria is in a nice location, not too far from Andera Guadalupe, the pedestrian walkway with shops, restaurants, cafes, bars, and just a little further to the square or park. The staff is great, very helpful and accommodating. The decor is generally very nice except for the sofas in the public sitting area or in your room but that's subjective, they don't match the decor and are not comfortable. The rooms were very clean and daily housekeeping is great too. We ate breakfast in the attached cafe, MorenaMaria as part of our package. It was ok but the menu is limited. Prices for breakfast in the area are about the same and you get better options if you go out.

One of the king sized rooms on the second floor has the bedroom in a loft. It was difficult for me to go up and down the loft stairs to use the restroom everytime. Also watching television requested me to lay in bed as the TV was mounted high up above the bed. Luckily, another king sized room was available where the bathroom was on a different level and we were able to switch rooms.

You will hear lots of music and talking but I'm pretty sure it's from the neighboring property. You will also get strong smells of food being cooked.

They booked us a taxi to the airport and also checked on the status of a FedEx package, actually running down to the office to check on the status.
Partner
10/10
Exceptional
28 Jan 2022
Thomas

very nice hotel

they are very helpful, lined up tours great breakfast. nice court yard. nice people run this hotel. it is also close to the city center.
Partner
10/10
Exceptional
15 Sep 2021
Maria Antonieta Robles
The ambience was great. The staff friendly and helpful. I liked everything. I stayed for two days but a few days later needed to stop by San Cristobal again and picked the same hotel. I would go back again in the future.
Leisure Partner
10/10
Exceptional
30 Aug 2021
Jorge

Habitacion amplia por el precio justo

Buen alojamiento las habitaciones son amplias y tranquilas, solo el desayuno deja que desear pero en general bien.
10/10
Exceptional
21 Aug 2021
Verified traveler
Very Well located next to most of turístic places. All Staff members very kind and corteous Spotless room and bathroom. Beds were kind of stiff, but ok. Very high speed internet working perfectlly. I would highly recommend this hotel for everyone. The only one thing is that Syctravel was sending me a lot of messages by phone and mail and even phone calls asking me to make the payement right away: that was disgusting at any time, but mostly at this time of pandemia, in which most of turistic companies are offering the payment at the moment of check in and a lot of time to make cancellations. I did not know that Syctravel would do this, otherwise I would have gotten another hotel as I already did to spend 4 more nights in this beautiful city.
Leisure Self
10/10
Exceptional
08 Aug 2021
Verified traveler
Love it
Leisure Family
10/10
Exceptional
06 Aug 2021
Andres
Excellent location! Very clean and confortable! Very kind staff....Great experience!!!
Leisure Family
8/10
Excellent
22 May 2021
Verified traveler
Good Location
Leisure Partner
10/10
Exceptional
25 Apr 2021
Verified traveler
Excellent stay. It exceeded our expectations in all regards. The lodging is really cozy and beautifully decorated, and the staff is always willing to help. The included breakfast is also reasonably yummy. The hotel is located really close to the most vibrant part of downtown, but just at the right distance for also have some peace and rest during all your stay. Definitely recommended!
Leisure Partner
8/10
Excellent
04 Apr 2021
Verified traveler

Beautiful but not great

Beautiful hotel with perfect location in San Cristibal. The hotel and the rooms are nicely decorated. Staff is helpful as well.
However the experience was not as nice as expected because of the shower (had to wait for 5 min to get the hot water running, then it was difficult to adjust as it was changing from boiling hot to chill temp., its pressure was lowish to wach the hair) and breakfast (tastless scrambled egg with diluted orange juice).
Friends_and_family Family
10/10
Exceptional
02 Mar 2020
marcia
Divine Hotel. The staff, location, decor and breakfast were excellent. Highly recommend!
Self
10/10
Exceptional
16 Feb 2020
Frank
Would have liked a coffee maker in the room. And the hot water was inconsistent in the shower often just tepid perhaps because we were on the third floor but overall the staff and hotel were excellent location superb for walking aroun town
Leisure Partner
10/10
Exceptional
22 Nov 2019
Ruben
Employees very friendly customer oriented. So helpful
Family
8/10
Excellent
26 Oct 2019
Sally
Check in was good even though we arrived late evening. Staff were courteous and the room was comfortable and clean.
Friends_and_family Friends
10/10
Exceptional
06 May 2019
Natania

Altamente recomendado.

Excelente experiencia, hotel ubicado en el centro que ofrece la posibilidad de caminar hacia la zona de tiendas y restaurantes. El personal atento y amable. Las camas cómodas y una atmósfera agradable.
Partner
10/10
Exceptional
05 Apr 2019
Verified traveler
Loved the decorative painted flowers above the beds and the door and the furnishings throughout the hotel. The location was close to shops and restaurants. The employees were very friendly and helpful and the included breakfast was a definitely a plus.
Leisure Friends
10/10
Exceptional
31 Mar 2019
Verified traveler
It is very cozy and the staff very friendly. I will definitely stay here again.
Leisure Family
8/10
Excellent
30 Mar 2019
Verified traveler
Property has a restaurant and a swimming pool. 3 blocks away of the main plaza.
Leisure Family
10/10
Exceptional
01 Mar 2019
Verified traveler
Great hotel, good location, friendly staff. The price included breakfast which was tasty and convenient.
Leisure Friends
8/10
Excellent
08 Nov 2018
Jorge

Sleepless george

Loud guest next room over 2:15 to 3:30 A.M.
Partner
10/10
Exceptional
23 Aug 2018
Ruthie

Recommended

Staff is very friendly, the place is clean and quiet. Very good location. The hotel is well maintained and nicely decorated.
Breakfast is poor. For 6 days we ate every morning few pieces of fruits, an omelet, few slices of toasted baguette and coffee or tea.
Partner
10/10
Exceptional
11 Aug 2018
Bolivar E

Nice for couples !

Really nice hotel , very well located. Staff was amazing and courteous....
Partner
8/10
Excellent
18 May 2018
Alfonso L
Like most hotels in San Cristóbal, this hotel is small with tight quarters. It is still cozy and very accessible to downtown. The service was very helpful.
Family
8/10
Excellent
09 Jan 2018
Raymond

Excellent hotel in SAN Cristobal

Excellent value for money. Great position within walking distance of all attractions. Friendly staff and ample breakfast. Highly recommended.
Family
10/10
Exceptional
30 Dec 2017
Jett

Amazing value, elegance, and location.

We stayed many days. Very quiet. Wonderful full breakfast. 2 minute walk to almost everything needed. Pictures are nice...hotel elegance even nicer. For us this hotel met all our needs...and we have traveled extensively in Mexico and Central America.
10/10
Exceptional
24 Dec 2017
Eileen

great stay!

Amazing hotel! Better than anticipated. Great location; centrally located, walk to everything. Quite. Clean rooms, and public spaces. Nice colonial building. Breakfast made to order and great home grown coffee. Helpful staff.
10/10
Exceptional
16 Oct 2017
Verified traveler

Excellent Place

The staff are very helpful and the hotel is gorgeous. If I ever go back to San Cristobal De Las Casas I would definitely stay there again not far from el Centro, and mercado
Family
8/10
Excellent
26 Mar 2017
JC

Good location in San Cristobal

Clean, very nice courtyard hotel with excellent helpful employees. Breakfast included with room was a plus and very good, although we stayed there for a week and every day had exactly the same food. Walls must be paper-thin as we were awakened by coughing next door and/or any other slight noises. One night several young men came back to the hotel at 2am and were very loud, obviously has drank too much...this lasted for 30 minutes and woke everyone up in hotel.
10/10
Exceptional
21 Jan 2017
Jose

Courteous and helpful

We loved this place so much because of their staff, facility (parking lot), very nice breakfast, location, hidden balcony )terraza), you name it. We could have not asked for a better place to stay. Double thumbs up!!
10/10
Exceptional
29 Nov 2015
adrian

I will stay there always

Only thing to improve is to have a better wifi system, everything else no complains!
10/10
Exceptional
08 Mar 2026
ROSA I
Habitación muy limpia, personal súper atento y amable en todo momento. Ubicación excelente. Caminando llegas a todos los lugares de interés. Fue una estancia muy placentera. Volvería de nuevo
Partner
8/10
Excellent
19 Feb 2026
Jose Armando
En la noche había un poco de ruido, también en la madrugada. Pero en general un buen hotel, buena ubicación y sobre todo un staff maravilloso.
Friends_and_family Friends
10/10
Exceptional
04 Jan 2026
ARTURO APOLINAR
Una gran opcion para hospedarse con gran ubicacion, a minutos de la catedral y de varios puntos de interes. El personal sumamente atento, la atencion y comida en el restaurante muy buena. Y la habitacion comoda, limpia y bonita. El precio fue adecuado y sin duda alguna regresariamos en nuestro proximo viaje a San Cristobal.
Leisure Family_with_children
10/10
Exceptional
01 Jan 2026
Nelson
Bien
10/10
Exceptional
11 Nov 2025
ROBERTO CUEVAS
Todo excelente, menos el estacionamiento que no tiene personal de tiempo completo
Friends_and_family Family
10/10
Exceptional
28 Oct 2025
otila
limpio y muy bien ambientado acogedor, excelente la atencion del personal
8/10
Excellent
14 Aug 2025
Verified traveler

Buen alojamiento.

Buen lugar para conocer Chiapas, todo genial ubicación, desayuno, limpieza,... único pero, el recepcionista que estaba por las mañanas (algo altivo en el trato)
Partner
10/10
Exceptional
14 Aug 2025
David
Ni un pero, limpio, agradable y con un trato exquisito de los empleados. Muy recomendable
Business
10/10
Exceptional
04 Aug 2025
Carmen
Ubicación perfecta, a dos cuadras de los andadores, muy cerca del centro. Puedes llegar a pie sin ningún problema. La atención de todo el personal increíble, sin duda regresaré ahí, hacen de tu estadía una maravilla. El restaurante delicioso.
Leisure Partner
4/10
Poor
27 Jul 2025
Verified traveler
La habitación dejaba escuchar todos los ruidos de alrededor desde la música ensordecedora del restaurante en frente hasta las conversaciones de los empleados
Partner
8/10
Excellent
24 Jul 2025
JESUS
Estubimos muy comodos, personal muy amable.
8/10
Excellent
19 Jun 2025
Sandra
Es muy bonito lugar, desafortunadamente el ruido de los pasillos se filtra a la habitación, el desayuno es pasable.
Business Partner
10/10
Exceptional
12 Jun 2025
Angeles

Muy bonito

Muy bonito hotel , habitaciones muy acogedoras
Volvería a ir.
Friends_and_family Family
10/10
Exceptional
02 Jun 2025
Angelica
Es ta bonito solo que el espejo de la habitación esta muy bajito y donde se pone el papel del baño tambien rosa con el bote de decechos y eso esta mal
10/10
Exceptional
27 May 2025
GENY
La estancia de lo más comoda, tranquila, muy limpia, excelente servicio en general ah y el desayuno delicioso
Leisure Partner
10/10
Exceptional
19 May 2025
guillermo
Excelente lugar para escuchar la naturaleza y a los monos sarahuatos por la mañana. Muy cerca de las ruinas.
Solo por parte del servicio tienen areas de oportunidad para mejorar la atención al huésped.
Leisure Partner
8/10
Excellent
16 May 2025
VICTOR MANUEL
Es un lugar muy bonito y comodo para disfrutra tu estadia en San Cristobal. Esta centrico y cerca de los andadores y los comercios de artesanias. Las habitaciones hermosas.
Leisure Partner
8/10
Excellent
01 May 2025
Ricardo
Poca experiencia al cliente
10/10
Exceptional
23 Apr 2025
Jalsen Iván
Anything
Leisure Family_with_children
10/10
Exceptional
22 Apr 2025
Sergio
La habitación bien, la estancia buen, único detalle, estacionamiento está a una cuadra
10/10
Exceptional
20 Apr 2025
WUILVER ALVERTO
Excelente
Leisure Self
10/10
Exceptional
17 Apr 2025
Juan
Es un hotel bonito con gran ubicación.
Leisure Family
10/10
Exceptional
14 Apr 2025
Alma Gloria
Esta muy bonito el Hotel, se siente uno en casa, es muy tranquilo, cerca del centro, recomendado también su desayuno
Leisure Partner
10/10
Exceptional
14 Apr 2025
Carlos
Tienen servicios de transportacion a precios normales pero un poco mas accesibles que otras agencias, prinicipalmente del aeropuerto a San Cris.
Leisure Family
10/10
Exceptional
14 Mar 2025
Rita
Lugar hermoso, bien ubicado y personal muy atento.
Leisure Partner
10/10
Exceptional
10 Feb 2025
Carlos
Muy cómoda
10/10
Exceptional
01 Feb 2025
Idelfonso
Very good
10/10
Exceptional
16 Jan 2025
Antares

Muy buen servicio

Se esfuerzan por atenderte y darte soluciones. Muy bien por el gerente
Self
10/10
Exceptional
09 Jan 2025
Eros
Un lugar muy agradable
Leisure Family
4/10
Poor
04 Jan 2025
Armando
El hotel es muy bonito , agradable , las habitaciones de buen gusto y limpias , con un detalle en las noches es imposible dormir y descansar porque tiene un bar de vecino que tiene la música hasta alta noche con un volumen muy alto.
Friends_and_family Family
10/10
Exceptional
03 Nov 2024
Frumencio
Excelente
Friends_and_family Family
10/10
Exceptional
11 Oct 2024
Ana Maria Cuevas
El personal muy profesional y atento. Christian me ayudo desde la llegada con algunas solicitudes especiales.
Leisure Partner
10/10
Exceptional
18 Sep 2024
Verified traveler
muy agradable y tranquilo, buenas amenidades, solo faltó lugar en la planta alta donde poner ropa y maleta
Partner
10/10
Exceptional
27 Jul 2024
Lizz

Vackert kolonialt boende

Vackert och välskött hotell med en grönskande innergård och trevlig personal som hjälper till med resor och utflykter. Rummen är vackert och rustikt inredda. Två minus. Det var plastade inkontinensskydd i rum 105 som var vedervärdiga att ligga på med bara ett tunt lakan över. Mycket svettigt, varmt och halt. Toasitsen är alldeles för liten så man får sitta på delar av porslinsringen. Det känns inte fräscht. Bortsett från detta rekommenderar vi boendet.
Friends_and_family Friends
10/10
Exceptional
24 Jul 2024
Héctor Manuel

Excelente servicio

Fue excelente todo, en especial el servicio, sólo puede mejorar la ventilación del baño porque se encierra la humedad
Partner
10/10
Exceptional
24 Jul 2024
Jose de Jesus
Personal atento, nos cuidaron las maletas un rato despues del check out. La habitación estaba limpia y era espaciosa
Leisure Partner
10/10
Exceptional
08 Jul 2024
Tomas

Mejor opcion familiar

Somos cuatro en la familia la pareja estuvimos en un cuarto y los niños en otro cuarto eso fue muy bueno
Friends_and_family Family
2/10
Poor
19 May 2024
Francisco

Infestado

Esta infestado de chinches, tengo piquetes en brazos, cuello, espalda, orejas, frente, incluso en las manos.
Friends_and_family Family

Location & surroundings

Grand María
Flavio A. Paniagua 17, Guadalupe 17, San Cristobal De Las Casas, Mexico

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