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Casa Lum

Chiapas · Mexico

Real De Guadalupe 30 CentroView location

9.8/10Excellent197 Reviews
Cleanliness9.8/109.8
Service10.0/1010.0
Comfort9.2/109.2
Condition9.8/109.8
Neighborhood10.0/1010.0
Amenities9.6/109.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Casa Lum

Featuring a restaurant and bar, Casa Lum Hotel Eco Chic is located in San Cristóbal de Las Casas. This hotel offers a business center, garden and terrace. Free WiFi access is available. Each room at the hotel provides a flat-screen cable TV, sofa and iron.

Complete with a bath or shower, private bathrooms also include a hairdryer and free toiletries. A 24-hour front desk welcomes guests to Cassa Lum Hotel Eco Chic, which features a snack bar, gift shop and banquet facilities.

Other amenities offered at the hotel include a tour desk, laundry facilities and luggage storage. The property offers free parking. The hotel is 984 feet from San Cristobal Cathedral, 984 feet from Central Plaza & Park and 1640 feet from Del Carmen Arch.

Read more about this hotelShow less

A stay at Casa Lum places you in the heart of San Cristóbal de las Casas, within a 5-minute walk of San Cristóbal de las Casas Cathedral and Plaza 31 de Marzo.

This family-friendly hotel is 0.9 mi (1.4 km) from Arches of Carmen and 0.9 mi (1.4 km) from Ex-Convent of Santo Domingo. Treat yourself to a stay in one of the 8 guestrooms, featuring heated floors and flat-screen televisions.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include laptop-compatible safes and in-room child care (surcharge), as well as phones with free local calls. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Entertainment
Smoking areas
Childcare
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until Anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available

Important information

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • No pets and no service animals are allowed at this property.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Minimal age
    18
  • Optional fees
    • Fee for full breakfast: approximately MXN 190 per person
    • Airport shuttle fee: MXN 1800 per vehicle (roundtrip)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Foro Cultural Kinoki 0.1 km / 0.1 mi
Church of San Nicolás 0.2 km / 0.1 mi
San Cristóbal de las Casas Cathedral 0.2 km / 0.1 mi
Museo de San Cristóbal 0.3 km / 0.2 mi
Plaza 31 de Marzo 0.4 km / 0.2 mi
Mesoamerican Museum of Jade 0.5 km / 0.3 mi
Santo Domingo Handicraft Market 0.6 km / 0.4 mi
Arches of Carmen 0.6 km / 0.4 mi
Galeria Studio Cerrillo 0.6 km / 0.4 mi
Centro Cultural de los Altos 0.7 km / 0.4 mi
Regional Costume Museum 0.7 km / 0.4 mi
Ex-Convent of Santo Domingo 0.7 km / 0.4 mi
Mayan Textile Center 0.7 km / 0.5 mi
La Merced Church 0.8 km / 0.5 mi
Museo de Ambar 0.9 km / 0.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 8
  • hotel
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Room service
  • Babysitting service
  • Concierge
  • Bar
  • Restaurant
  • Non-smoking establishment
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • FAMILY ROOM WITH TERRACEFAMILY ROOM • WITH TERRACEFAM.TR

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Casa Lum

    FAMILY ROOM WITH TERRACE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.TR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH TERRACERoom • WITH TERRACEROO.TR

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Casa Lum

    Room WITH TERRACE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.TR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Casa Lum

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXESUITE • DELUXESUI.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Casa Lum

    SUITE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Casa Lum

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH TERRACEDOUBLE • WITH TERRACEDBL.TR

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Casa Lum

    DOUBLE WITH TERRACE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.TR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Casa Lum

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Casa Lum

9.8
Excellent
197 Reviews
Cleanliness
9.8 /10
Service
10.0 /10
Comfort
9.2 /10
Condition
9.8 /10
Neighborhood
10.0 /10
Amenities
9.6 /10
75 reviews shown
8/10
Excellent
01 Jul 2026
gisela
Beautiful hotel. Location is great. Everything was very close by and within walking distance. The only thing we had a hard time with, was the fact that the bed is located up stairs. We had to climb down in the middle of the night to go to the restroom downstairs.
10/10
Exceptional
08 Aug 2025
Maria
Location, locationcleanliness, friendly staff and comfortable bed.
Leisure Partner
10/10
Exceptional
01 Feb 2025
Frank S

Great

Was fantastic
Friends_and_family Family
10/10
Exceptional
17 Dec 2024
Gabriela
We really enjoyed staying at Casa Lum. It is in an excellent location right on one of the main “andadores” in San Cristobal. The hotel was clean, quiet and the staff were really friendly. They have a small terrace where you can see the sunrise or sunset of the city. The food in the restaurant was good, also if you want more variety there are many restaurants right outside the hotel. Shops, coffee shops, ATM and more places just 5-10 minutes walk away. You can walk to the some of the main places to visit like the Centro Historico, Churches, Mercadito de Los Dulces, Mercadito de Artesanias and more! We are planning to come back again.
Leisure Family
10/10
Exceptional
10 Dec 2024
Wendi
Casa Lum is simply amazing. We had Ariel help us out during our stay, from any hotel needs to walking us and guiding us to our vehicle. Having coffee outside your door every morning was the best! Definitely going back!
10/10
Exceptional
29 Nov 2024
Lupita
Muy agradable el lugar, desayuno rico.
Leisure Family
10/10
Exceptional
12 Mar 2024
Maria
Book it! Location is perfect, rooms are spacious and property is beautiful. Staff was so great, not a single complaint.
Leisure Partner
8/10
Excellent
16 Feb 2024
Ketankumar
The location is the best. Nice garden. The staff is excellent.
Leisure Family
10/10
Exceptional
02 Feb 2024
YOSEBA
EXCELLENT SERVICE AND REALLY FRIENDLY STAFF
10/10
Exceptional
06 Nov 2023
Pablo
Safety box was inoperable
10/10
Exceptional
15 Jul 2023
Jo Marie
Great service, good location, very will kept and clean. Highly recommend. Restaurant very good. Hotel is first class.
Leisure Family
10/10
Exceptional
09 Oct 2022
Jose
Lovely boutique hotel in a transformed mexican colonial house. Very friendly, professional staffade me feel very welcomed. Breakfast menu options were delicious. Coffee was always perfect. Rooms are very charming and spacious. Can't wait to go back!
Leisure Self
10/10
Exceptional
15 May 2022
Charles
Right in the middle of everything, but still quiet.
Leisure Partner
10/10
Exceptional
16 Feb 2022
Daniel

Romantic hotel

Great hotel in the middle of everything . Service was great ! Food is great ! Romantic place to stay
Partner
10/10
Exceptional
01 Feb 2022
Gardenia
beautifully styled, modern yet rustic
10/10
Exceptional
19 Nov 2021
Rafael
Excellent service
Friends_and_family Family
8/10
Excellent
18 Sep 2021
José Manuel
Very attentive staff and great location. Loved the interior design of the hotel. I just felt like the beds could have been more comfortable. Also the rooms and beds were small and I could hear other guests next to us.
Leisure Partner
10/10
Exceptional
16 Sep 2021
Benjamin
Everything was excellent to every detail, service, cleanliness , food, the management with Mr. Ramon, just let me say it was perfect.
Leisure Family_with_children
10/10
Exceptional
22 Jul 2021
VERONICA

Lugar increíble! Personal muy amable

El hotel muy bonito, lleno de detalles, artesanía, muy bien localizado y todos muy amables.
El Gerente, Juan, una excelente persona que nos orientó para visitar lugares cercanos y unos en nuestra ruta. Muy buenas sus recomendaciones.
Partner
10/10
Exceptional
02 Jul 2021
Verified traveler
I really like the staff. So nice.
Business_and_leisure Self
10/10
Exceptional
23 May 2021
Roberto

Special Vacation

Excellent service and the staff were very courteous and helpful and they make feel thst you are at home, Cass Lum its located rigth at 5he center of everything. Don Ramon the manager was on top of everything.. Im already making plans to vome back to Cass Lum and yo this beautiful town!
Partner
10/10
Exceptional
16 May 2021
Verified traveler
Quiet, clean, centrally located, very nice interior design.
Leisure Partner
10/10
Exceptional
04 May 2021
Verified traveler
great location
great staff
great restaurant
Leisure Self
2/10
Poor
17 Apr 2021
Nils

Book another hotel.

Had to get a refund during check in. Did not live up to expectations and charged more than was was expected. Will not return. Ended up booking at another hotel.
Friends_and_family Family
10/10
Exceptional
12 Apr 2021
Verified traveler
Excellent service, very friendly and courteous staff members, clean rooms and beautiful view. I thank Gabriel a very nice staff member who was so helpful with all of our needs.
Friends_and_family Friends
10/10
Exceptional
18 Jan 2021
BORIS

Perfect stay in the heart of San Cristóbal de las

Friendly and helpful staff. Room was spacious and nicely decorated. Location was excellent and close to main attractions.
Friends_and_family Family
10/10
Exceptional
27 Dec 2020
Verified traveler
Excellent service from hotel staff. Everyone was amazing. Would stay again.
Friends_and_family Partner
10/10
Exceptional
27 Apr 2019
Ana Viviana

Beautiful hotel in a magical town

Beautiful experience. The hotel is really nice and the service is super! We enjoyed very much our room and were happily surprised by the eco- environment.
Partner
10/10
Exceptional
30 Jul 2018
Shilpa

Lovely, eco-friendly boutique hotel in SCLC

Casa Lum is beautiful boutique hotel on the main stretch - Real de Guadalupe. It's an incredibly well thought out hotel with attentive staff in the center of everything. Some rooms are a bit small, but still comfortable.
8/10
Excellent
16 Jul 2018
Bea
Charming place in the center of town. Easy access to shops and restaurants. The courtyard in front is a relaxing place to just sit or read a book. The back of the hotel has a beautiful herb and strawberry garden.
Our room had a private garden patio. Perfect for eating take out food or reading. The only con to the place is the door was a little drafty, but we put a towel underneath and it helped. For colonial charm and comfort, this is the place to be. We would stay here again.
10/10
Exceptional
10 Jun 2018
Alex

Immersion into the city!

Me and my girlfriend had beautiful stay at Casa Lum. Rooms and the hotel itself beyond beautiful. Located right in the middle of the city. We will definitely come back
10/10
Exceptional
11 Apr 2018
Shanna

Loved this Little Sanctuary

My husband and I stayed here during our 4 night stay in San Cristobal and absolutely loved it! The staff was incredibly accommodating, supporting us in booking day tours to Palenque & Agua Azul and also organizing our rides to the airport. The food was also delicious and we even enjoyed one night ordering room service :) We highly recommend. The only downside was that our particular room #7 was a bit smaller than we had hoped but was a beautiful room, super clean and very cozy with a garden view!
6/10
Pleasant
01 Feb 2018
Lauren

A bad experience at an otherwise lovely hotel

We arrived in winter, in the mountains, in 14 degree and below (50's Fahrenheit) and our room had zero heating. We were shivering and may as well have slept outside. We were told all day that we were wrong and there was heating and we should just wait. Staff came in 4+ times, jiggled around with the heating and told us it was working while still 14 indoors. It went on like this until it was late in the evenings and they simply gave us a blanket and admitted it was broken but no manager would attend to address the issue, no heater would be provided and no other accomodation offered. The room was not fit for guests. 24 hours+ into our stay and it was fixed with no apologies or explanations from Casa Lum. A very forced apology arrived weeks later only after following up with them twice with no replies. They have since refused to refund that one night of accommodation. I cannot emphasise how much our first night sucked. We slept in four layers of clothing shivering. Fine for me but my mum has a really hard time. This and the subsequent tepid and insincere response from the hotel have left me with a pretty poor opinion of the place. It was the worst accommodation issue of our month long trip. The other four nights were great. It's in a great spot, is beautifully put together and supports the local communities.
10/10
Exceptional
02 Jan 2018
Martha

San Cristobal de las Casas

Amazing hotel, excellent customer service and the location was perfect! The only downside is that the rooms we booked were the first 2 near the lobby and it was a bit noisy but overall the experience was great.
Family
10/10
Exceptional
23 Nov 2017
calitravelgirl

Rustic beauty

My mom and I absolutely loved our stay at this hotel! The hotel was beautifully decorated, our room was spacious, nicely decorated and the beds were comfortable. I loved the ambiance !!! Modern amenities with old colonial charm. The staff was amazing and always helpful. The food at the restaurant was delicious!! I highly recommend this lovely hotel!
10/10
Exceptional
02 Jul 2017
Joel

Amazing hotel

I was nicely surprise , it was more than what I expected. Location is great
Partner
8/10
Excellent
26 Jun 2017
Joe

Nice Hotel. Great Location

The hotel is very nice. It is full of small wornderful details.
The rooms are somehow small and there are some issues with hot and cold water in the shower.
The location could not be better. Staff is great.
We had breakfast at the hotel and it was very good
10/10
Exceptional
26 Feb 2017
Julia

Delightful Residence

Beautifully restored house in a very convenient location. Our very nice room had its own little patio garden, but a bit too cool to sit out in when we stayed in February.
Underfloor heating on for last of our 3 night stay. Comfortable bed, spacious bathroom with great shower. Staff all very pleasant and helpful, most with only few words of English spoken. Excellent restaurant we ate dinner there twice, fabulous cocktails too. Lovely communal areas to sit in too.
Partner
10/10
Exceptional
03 Dec 2016
walter

Clean, comfortable and close to everything

Very attentive staff, clean rooms, comfortable beds and close to everything. The wifi didn't work the greatest during our stay but the heated floors made up for it! If you are looking for a great place to stay in San Cristobal, you found it. The restaurant is also a good option compared to others.
10/10
Exceptional
11 Sep 2016
Noreen

Central hotel, tasteful decor, delightful staff

This small hotel is in a very good central location on a pedestrianised street, possibly the best location in the town. This means that the rooms at the front can be a little noisy but they are quiet at night. Our junior king bed suite was somewhat dark but our daughter's garden suite with a standard sized double bed was delightful with a beautiful shaded patio garden at back.
Family
10/10
Exceptional
30 Mar 2016
ursula

tucked away yet in the centre

Amazing welcome, rested and rejuvenated myself after a long trip, had a perfect breakfast in the sun and dinner in one of the best restaurants in town. You really see the difference- the staff is just happy to help, take your luggage, park your car. Beautiful, simple, yet well designed rooms- they feel all separate, not like in a hotel but you feel you're neighbors with the locals. i felt home, wish I stayed longer.
10/10
Exceptional
17 Mar 2016
Verified traveler

great stay!

a+ stay! Loved everything about this hotel. Customer service was superb!
Partner
10/10
Exceptional
02 Jun 2026
ROMINA
Un deleite la estancia en casa LUM. Personal amable, diseño bonito y con mucha consciencia sobre el medio ambiente. El desayuno es delicioso, la cama muy cómoda y la ubicación inmejorable. Definitivamente volveré.
Family_with_children
8/10
Excellent
26 May 2026
Luis Eduardo
El hotel está muy bien ubicado, muy cerca del centro y en una calle peatonal, no hay casi ruido, a pesar de estar muy cerca de bares y restaurantes.
Mi unica queja sería que el agua caliente de la regadera era intermitente, anque no me parece muy serio.
Recomiendo mucho el restaurante, yo desayuné ahí dos veces, muy bueno. El bar que está arriba tambien muy agradable.
Partner
10/10
Exceptional
24 May 2026
Humberto
Hotel muy bonito y centrico
Friends_and_family Family
10/10
Exceptional
19 May 2026
Francisco
A useful tip for future travelers: if you are planning to buy local artisan crafts, check the selection inside the hotel before shopping elsewhere in town. After exploring many different stores around San Cristóbal, I found that Casa Lum actually offered better prices and noticeably higher quality pieces. Their collection of regional pottery and artisan work is exceptional.

I would also highly recommend this hotel for travelers carrying valuables or professional equipment. The rooms include secure safes, which gave me great peace of mind while traveling with my photography gear.

And if you enjoy creating beautiful content for Instagram or social media, this hotel is a dream. Every corner of the property is incredibly photogenic. As a professional photographer who works in luxury hospitality, I can confidently say the design, lighting, textures, and atmosphere make Casa Lum one of the most visually appealing boutique hotels I have visited.
Self
10/10
Exceptional
16 May 2026
Francisco
Excelente experiencia en Hotel Casa Lum, en San Cristóbal de las Casas.
El servicio y la atención son verdaderamente excepcionales y personalizados; desde el primer momento te hacen sentir como en casa, con una hospitalidad auténtica y cálida difícil de encontrar.

La higiene de toda la propiedad es impecable. El ambiente es acogedor, íntimo y lleno de detalles. La vegetación interior le da una vibra muy especial y relajante, mientras que el restaurante destaca por una decoración fenomenal y con muchísimo estilo.

Las habitaciones tienen un diseño perfectamente ad hoc con el concepto del hotel: elegantes, cómodas y muy bien pensadas. Las regaderas cuentan con excelente presión de agua, las toallas son suaves y acolchonadas, y las batas de baño simplemente espectaculares. Los colchones rígidos permiten un descanso pleno y muy reparador.

La atención en front desk merece una mención aparte: profesional, amable y sumamente eficiente. Te atienden con un nivel de hospitalidad comparable al de los mejores hoteles boutique.

Además, la selección de artesanías que ofrece el hotel supera en calidad a muchas de las boutiques que se encuentran caminando por San Cristóbal de las Casas.

Y para cerrar, la ubicación es perfecta. Sin duda, un lugar altamente recomendable para hospedarse en Chiapas.


Atentamente Francisco Estrada desde Los Cabos BCS.
Self
10/10
Exceptional
02 Feb 2026
Jose Miguel
Mi bonito el hotel
10/10
Exceptional
20 Jan 2026
rene
Fresco y rico
Partner
10/10
Exceptional
19 Jan 2026
Paulo
Impecable la habitación
Friends_and_family Family
10/10
Exceptional
16 Jan 2026
Ana
..
10/10
Exceptional
08 Dec 2025
Dina
Excelente , nos encantó el hotel y el servicio
Friends_and_family Family
10/10
Exceptional
28 Jun 2025
Verified traveler
Muy bonito hotel, excelente ubicación. Todo el personal es extraordinario.
Business
10/10
Exceptional
16 May 2025
Ingrid Cristina
Excelente servicio
Leisure Family
10/10
Exceptional
23 Apr 2025
Ana Gabriela
Casa Lum es excelente opción
10/10
Exceptional
22 Apr 2025
Ana Gabriela
el hotel está increíble, la habitaciones bellas y limpias el hotel está a pie de restaurantes, cafés, iglesias. el restaurarte del hotel está delicioso, definitivamente me volvería a hospedar en casa Lum
Leisure Family
10/10
Exceptional
07 Apr 2025
Jose
Excelente todo
Leisure Partner
10/10
Exceptional
01 Apr 2025
Verified traveler

Algo de parte del personal de limpieza

Excelente, sin embargo, el servicio de limpieza en las mañanas empieza a barrer las escaleras y a golpear con la escoba de plástico los escalones y te levantas muy temprano pero fuera de eso fuera del ruido exterior de los cuartos excelente todo
Partner
10/10
Exceptional
23 Mar 2025
Carlos
Excelente
Leisure Partner
10/10
Exceptional
21 Mar 2025
Magaly
La gente es muy amable y servicial
10/10
Exceptional
03 Mar 2025
ANGELICA
Me encantó el fin de semana !
Leisure Family
10/10
Exceptional
14 Jan 2025
Lourdes
En el
Piso hay calefacción! Su restaurante bueno y al final te obsequian café!
10/10
Exceptional
02 Jan 2025
Rodrigo

Céntrico. Mejor opción familiar.

Ubicación increíble. Díseño increíble. Comodidad increíble. Comida deliciosa. Servicio muy bueno. Tomar en cuenta que el baño de algunas recámaras tienes que bajar escalones, no apto para personas mayores o lisiadas.
Friends_and_family Family
10/10
Exceptional
29 Dec 2024
Efrain
En general la experiencia fue excelente, la ubicación, el servicio, la comida hacen que la estancia sea acogedora. Sin embargo, el servicio de masajes no es muy bueno, deja mucho que desear
Partner
10/10
Exceptional
14 Dec 2024
Neysy
Decoración muy original acorde a las artesanías locales, habitaciones muy acogedoras y ubicación muy buena para caminar por los andadores
10/10
Exceptional
12 Oct 2024
Carlos
Lindo limpio tranquilo de buen gusto todo
Leisure Friends
8/10
Excellent
19 Sep 2024
Verified traveler
El hotel tiene menos mantenimiento que el año pasado. La atención es menor también.
Business
10/10
Exceptional
25 Aug 2024
VANESSA
Excelente servicio, excelente atención del personal, super actitud son muy amables y gentiles, restaurante delicioso, habitaciones muy confortables y cómodas, super ubicación, el hotel es muy recomandable!!!
Partner
10/10
Exceptional
31 Jul 2024
Alberto
Excelente invitados a regresar
10/10
Exceptional
28 Jul 2024
Ángel E
Excelente servicio, habitación limpia y muy buena atención por parte del personal
Leisure Family
8/10
Excellent
21 Jun 2024
alejandra
Todo bien solo la habitacion humeda, se siente y no se puede dormir bien por la humedad
Leisure Partner
10/10
Exceptional
03 May 2024
José Manuel
Me gustó la tranquilidad
10/10
Exceptional
28 Mar 2024
Karla
precioso lugar ,atencion excelente ,sin duda regresaria
Leisure Partner
10/10
Exceptional
07 Mar 2024
María Teresa
Excelente servicio el personal muy amable y pendiente de nuestras necesidades, lo recomiendo para darte una escapada con tu pareja… y las fotos de las habitaciones son exactamente igual… espero regresar pronto
Leisure Partner
10/10
Exceptional
25 Feb 2024
Gustavo
La cama un poco baja y demasiado suave...los canales de la tele se desconectaban, no pude subir el volumen lo suficiente.....fuera de eso, muy bonito, excelentes terminados de la construcción, excelente atención del personal
Leisure Partner

Location & surroundings

Casa Lum
Real De Guadalupe 30 Centro, San Cristobal De Las Casas, Mexico

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Casa Lum

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