Name: Plaza Gallery Hotel and Boutique
Address: Guadalupe Victoria esq 16 de Septiembre, San Cristobal De Las Casas, 29200, MX

10/10

Exceptional

24 May 2026

Juan

Excelente experiencia. La propiedad estaba muy limpia, todo bien cuidado y el personal fue súper atento y amable en todo momento. Nos hospedamos en una suite con balcón y, a pesar de eso, no se escuchaba ningún ruido, lo que hizo la estancia muy cómoda y tranquila. Definitivamente la recomiendo, 10/10.

Partner

4/10

Poor

12 Apr 2026

BLANCA

Property is very nice and located close to everything.

Family_with_children

10/10

Exceptional

24 Nov 2025

Rene De

Muy atentos a nuestras necesidades y preguntas. Cuartos limpios y confortables. Siempre al servicio del cliente y otros servicios disponibles. Gracias.

Leisure Partner

10/10

Exceptional

16 Aug 2025

ROXANA

J

Leisure

8/10

Excellent

07 May 2025

Carlos

Certainly an overpriced hotel. There are better choices for the same price in the area. Not even toiletries or hand soap in the room

10/10

Exceptional

03 Apr 2025

Felicitas

Great pick!

Awesome location. Staff very accommodating & super friendly. Nice bed. Resolved issue with balcony door not locking quickly by offering other rooms to choose from.

Self

10/10

Exceptional

17 Feb 2025

Sergio

Great Service and very friendly personnel

Friends_and_family Family

10/10

Exceptional

16 Feb 2025

Jose Cesar

It’s located right at the main plaza. You can walk to the restaurants.

Leisure Friends

10/10

Exceptional

10 Feb 2025

Kathlene

The staff was excellent very attentive and helpful.

Leisure Family

10/10

Exceptional

07 Oct 2024

Veronica

We loved the hotel, very classy, clean, walkable, the staff was great!

Leisure Partner

10/10

Exceptional

16 Jan 2024

Carlos Roberto

Muchas gracias a todo el Staff realmente son personas muy agradable y amistosas, es lo que nos hace ser unicos a los mexicanos

Leisure Family

10/10

Exceptional

19 May 2023

JACQUIE

We had a wonderful stay at this hotel. It was centrally located and very odern. What I liked mot was the service. Everyone there went out of their way to make us happy. Fresh bottles of water every day, a Nespresso machine in the room and one in the lobby with great tasting coffee. They made me a cappuccino and delivered it to my room. Heavenly. When it rained they gave me an umbrella. Totally a classy and lovely hotel. If you are into art, you will love the wall hangings and lamps from a designer from Mexico City. They are available for sale too. I was tempted. But I must mention the king sized bed and cradles you when you sleep. So comfy. I usually like hard beds but I slept so well on their mattress, I will have to rethink that. Can't say enough about the service, the staff and the hotel.

Leisure Partner

8/10

Excellent

07 Feb 2023

Gabriel

El hotel está muy bonito y súper buen ubicado el único problema es que las noches son muy ruidosas y cuesta trabajo descansar

Leisure Family_with_children

10/10

Exceptional

27 Jul 2022

Ramiro

Overall... EXCELLENT

Leisure Family

10/10

Exceptional

12 Apr 2022

Alma Delia

Excellent no complaints

Leisure

10/10

Exceptional

27 Mar 2022

ANA

Staff was amazing, super friendly, always eager to help, they even gave us a history lesson of San Cristobal and their buildings. We highly recommend this hotel to families w/kids. Muchas gracias por ser tan acogedores.

Leisure Family

10/10

Exceptional

17 Feb 2022

Oscar Rosales

Staff was awesome

Leisure Partner

10/10

Exceptional

31 Jan 2022

lesley

Cute hotel boutique, loved everything of it! Definitely recommend anyone staying here!

Leisure Friends

10/10

Exceptional

29 Dec 2021

Yolanda Olívas

We checked in at midnight and Camilo received us. He was very friendly and helpful. The rooms are very clean and beds are extremely comfortable. Hotel is very centrally located. We had easy access to shopping, eating and nightlife. Definitely will come back.

Leisure Friends

10/10

Exceptional

25 Nov 2021

victor

I really enjoyed staying in this hotel wonderful staff

Leisure Partner

8/10

Excellent

25 Jul 2021

Verified traveler

Rooms are nice with decent space. Location is great but noisy as the rooms are right on the street. Windows are no where near noise proof. You can hear the conversations of the people walking by. Otherwise, a great place.

Leisure Family

10/10

Exceptional

22 Jun 2021

Verified traveler

We loved location, staff attitude and cleanliness of place.

Leisure Partner

10/10

Exceptional

01 Jun 2021

Verified traveler

Location is great but didn’t like that it had no room service and for bfast you had to cross to the restaurant, food was great but don’t like the fact that for basic stuff nothing is offer there.

Friends_and_family Friends

10/10

Exceptional

05 Apr 2021

Verified traveler

Everything was ok, walking distance from the main points in the city I liked a lot, the rooms are bit small but you get everything you need ... and is nice and cozy and the beds are just too comfortable

Leisure Partner

10/10

Exceptional

26 Mar 2021

Andrea

Best place to stay in San Cris !!!

Everyone who works here has amazing customer service. The place is extremely clean, comfortable and has beautiful touches of elegance. The best location as well.

Friends_and_family Family

10/10

Exceptional

02 Nov 2020

Verified traveler

Best hotel in Mexico!!!
Especially the staff is excellent. Always well prepared, fast.

Leisure Family

8/10

Excellent

17 Mar 2020

carlos

Location is simple sensational, nice breakfast, good service

Leisure Family_with_children

6/10

Pleasant

30 Dec 2019

Verified traveler

New and comfortable but too pricey and noisy

The hotel is new and it is very well located, however it is too pricey for what it offers. Also it is surrounded by many bars so there is music noise until around 4 am which is uncomfortable.
Rooms are comfortable and everything is new.

Friends_and_family Family

10/10

Exceptional

31 May 2019

Verified traveler

I checked in at the Plaza Gallery Hotel and Boutique on a Monday night and checked out on Saturday morning and all I can say is this is a clean hotel with a wonderful location. The room I had was spacious and the bed was okay perhaps too soft but still comfortable. There is also a flat screen TV if you want to catchup on news or sports before going to bed. The location is great because most of the top attractions of San Cristobal de las Casas are within walking distance. The only place you might need a taxi for is Iglesia de Guadalupe because it is nearly a mile away but I walked it from the hotel so I could see more of the city. Because the hotel is located in the centro they do play music very late in the plaza but I was still able to get enough sleep. If you want total quiet then you must get a hotel located in an area away from here. The hotel staff including front desk and housekeeping was extremely pleasant. The people I had the most contact with Grecia, Felipe, and Anna were very friendly and have excellent customer service skills. The only issue I had , I did want to use their front desk safe but the key was unavailable so I had to use the room safe. Nearby there is an Oxxo if you need to buy drinks or snacks to take to your room. If you decide to visit San Cristobal then I recommend this hotel.

Leisure Self

8/10

Excellent

28 May 2019

walter

A great option when visiting San Cristobal

The hotel was clean and beautiful with easy access to everything San Cristobal has to offer. The staff went out of their way to make us feel welcome and even called us when they thought we may have been lost! Upon arrival they unexpectedly brought mulled wine...a nice touch! Breakfast was complimentary and Just a short walk away. This is our third time visiting San Cristobal and I would stay here again. One of our two nights was a Saturday and there was a loud bar close by that resonated thru our room. The second night was perfect.

10/10

Exceptional

28 Mar 2019

Verified traveler

Great location, everything you need to see in San Cristobal is in walking distance. Rooms are a little smaller than I’m used to, but beds are very comfortable. Really enjoyed my stay. Would stay here again.

Family

8/10

Excellent

29 Jan 2019

Cesar

Friendly staff

We spent a week in San Cristóbal area the hotel It's located right in the heart of the city, easy to get around everywhere, the staff are very friendly and willing to help at any time, breakfast it was great they just need to find a way to keep it warm most of the time it was cold at the time getting to the room, also they offered a bigger room with an amazing view unfortunately we couldn't stayed because it had a terrible smell to cigarette, little disappointed from that part we decided to stay in this place to be smoking free so I don't understand the smell anyways overall very comfortable place to stay, next time we will try something different.

Family

10/10

Exceptional

29 Dec 2018

Verified traveler

Very nice! Close to shuttle drop off point from airport, super nice staff, available to is after a delayed flight until 1am!

Leisure

8/10

Excellent

15 Nov 2018

Verified traveler

Great location and polite helpful staff. Bed are not very comfortable.

10/10

Exceptional

14 Jun 2018

Victor

Excellent room, food, cafeteria good choice to stay in san cristobal.

Partner

8/10

Excellent

09 Apr 2018

Verified traveler

Central location

Very nice accommodation. Luxury hotel. The room had everything you would want and need. Nice little touches like quality toiletries, and nightly biscuits dropped to your door.
Staff made a huge effort to accommodate us and fulfill requests.
Only issue was ieth the shower. Temperature wasn't consistent.

10/10

Exceptional

18 Feb 2018

Raymond

Above and Beyond

My wife was a bit sick and the hotel staff arranged a Dr to see her in our room. It was a great experience after she recovered and thank you to the hotel staff again.

Partner

10/10

Exceptional

05 Dec 2017

Emmanuel

Awesome hotel

My stay at Plaza Gallery hotel was awesome, I had the Jr. Suite and it was perfect, very well located in the city of San Cristobal and very quiet. The room was nice, clean and very cozy although it would be better if it would’ve had a room heater.

8/10

Excellent

30 Nov 2017

Verified traveler

Great service but mediocre rooms

Service is fantastic. You'll be greeted properly by the staff and they'll attend all of your requests and needs. No elevator and some errors in the room design make it not the most comfortable stay.

8/10

Excellent

09 Oct 2017

Verified traveler

Great place but

Everything was amazing, except for the fact that the pipelines are old and the bathroom causes problems. The location of the hotel is the best, you can literally walk everywhere and the employees are great.

Partner

10/10

Exceptional

02 Jun 2017

Sergio

Excellent small hotel in the jungle

It might be nice if they had more tables, food was ordered from near by restaurants, breakfast was included, made at their own kitchenette, excellent fruit, good coffee. Will go back for sure.

8/10

Excellent

23 May 2017

Raul

Great hotel overall

Great location ,friendly and helpful staff. Rooms are small

Family

10/10

Exceptional

08 Feb 2017

edna

Beautuful and perfect location

Family

10/10

Exceptional

17 Sep 2016

alexia

Hotel closed to everything.

Excellent, i enjoy my stay. Great breakfast in the room. Nice view, love it.!

6/10

Pleasant

13 Apr 2016

James R

The good and the bad

Hi,
The best thing about this hotel is the location. Right on the square across from the main cathedral. The worst thing is the gaudy decor. The rooms are a bit tight but they manage to squeeze everything in. There is no real view and no charm. That being said the hotels is clean the staff is very accomodating and you can walk to just about any location in San Cristobal.

Family

10/10

Exceptional

19 Jan 2016

Brian

New York boutique, Chiapas budget

Free valet and mulled wine upon check-in, friendly staff, and located steps from zocalo town square. Plenty of shops and restaurants plus free breakfast included at amazing Via Vai restaurant one block away. Authentic street vendors, food, farmacias within walking distance. Greatest discovery; upscale yuppie-hipster bar 500 Noches up the street with live music and Spanish jazz vibe. Music played in hallways gives this place Central Park flair in a quaint town surrounded by mountains. Highly recommended.

8/10

Excellent

27 Aug 2015

Chris

Sweet and central

Great hotel with exceptionally pleasant and lovely staff. Although the rooms are on the smaller side they are very clean and very well thought out. Very central for all amenities. Fantastic breakfast and the waiting staff exceptionally polite. No problem with the noise in the background as it just happens to be a lively and vibrant town. No soundproofing in the world would prevent the noise coming through! It's Mexico, it's loud. Loved our stay.

8/10

Excellent

20 Aug 2015

Verified traveler

Nice

The Hotel is great, and the services perfect, only during the night is very noise on the street.... We can hear everything from outside :(

Family

10/10

Exceptional

12 Aug 2015

Johnny

San cristobal hotel

Great stay. Close to everything downtown. Great food and service. Very clean rooms no ac but very fresh. Only downside is it's a bit noisy since your next to the window of a busy street.

Family

2/10

Poor

26 Jul 2015

Jorge José

Great location, to much noise

Great location, however the hotel has to much noise around, you can hear all the movement in the other rooms

6/10

Pleasant

08 May 2015

Adrian

Ok

Impecable details, good service.

Small, no A/C, no sound proof.

Family

10/10

Exceptional

11 Apr 2015

MIGUEL

great hotel

Great hotel

Partner

10/10

Exceptional

09 Apr 2015

MIGUEL

GREAT HOTEL

Super great service, we love it.
Good food, and rooms are super clean they give you a glass of wine for welcome and every day they check your room twice for cleaning and they leave you a gift every day on your room 5 star hotel

Partner

4/10

Poor

06 Apr 2015

Draghignazzo

Wont return

The best of this hotel is the location. Yes you are in the middle of everything but you will pay for that, don't forget it.
This boutique hotel is a perfect example of many things that this kind of hotels need to change or learn:
- Noisy rooms during day and night, you can literally hear everything form the outside.
- Lack of security during the night: I forgot my key inside the room and went to the front desk asking a new one, the guy didn't asked my name or any... he gave it to me as simple as ordering a glass of water.
- Basic and disappointing included breakfast.
- Problems in general design of the room: no power outlets, strange spaces at the bathroom...
If you ask me, I wasn't satisfied with the amount we paid for.

10/10

Exceptional

16 Mar 2015

Cynthia

Great location!!!

The hotel was very nice, the beds very comfortable and the location couldn't be better

6/10

Pleasant

08 Mar 2015

Richard

Nice stay!

Beautiful decor but lack of closet space in room and bathroom.
Noisy on weekends since is across the plaza
Breakfast needs help
Friendly and clean, nice location!

Partner

6/10

Pleasant

12 Nov 2014

ABC

Hotel in the historic district

My room did not have any heat which at elevation in Nov made for a cold night.

8/10

Excellent

05 Oct 2014

elah

Very good location

The hotel close to every thing, in the center, the room was nice the service was good

Family

10/10

Exceptional

21 Aug 2014

Gaby

Great hotel, Excellent location

Staff, location and service were excellent. We arrived past midnight and I totally forgot his name, was waiting for us, offered some refreshment and check us in quickly so we could rest. Alma helped us book and plan our tours and let us sleep in next morning. Tours were fairly priced and tour guides were excellent. Everyone seemed to enjoy their job. I enjoyed my stay very much.

8/10

Excellent

30 Jun 2014

BTK

centrally located

This hotel has an excellent location in tthe center of San Cristobal de las Casas with easy access to everything. You can walk everywhere. The hotel is clean and modern. The staff at the front desk was very friendly. We did find that the information provided to the guests about the town, museums and sites was often inaccurate. Check other sources before you go. The hotel has free wifi service so you can check open hours and locations from the lobby or your room. Finally if you stay in rooms ending in 01,02 or 03 you are right on the Main Street of town and it's very noisy. If you like to stay up late or are not sensitive to noise it won't be a problem. Otherwise bring your earphones. In any case we thought this hotel was very good value.

8/10

Excellent

24 Mar 2014

Maria

San Cristobal de las Casas, Chiapas is a Must See

The hotel is very nice and in excellent location, the only snags were that the WIFI did not work for half our stay and they didn't have our reservation upon arrival and had to put us in one room one night and then move us to another room for the next 2 nights.

Partner

2/10

Poor

25 May 2026

mariano

No lo recomiendo muy mala atención para posada de quinta la atención el personal muy mal parte q no hay casi gente que atienda la

Friends_and_family Family

2/10

Poor

14 Apr 2026

Romeo

La habitación muy pequeña, las camas fatales, pero fatales demasiado Ruido, las cabeceras demasiada incomododad!! La verdad no lo vale, no tiene estacionamiento, el desayuno en otra propiedad, la ubicación y el personal muy bien!!

Family

10/10

Exceptional

30 Mar 2026

erika

El hotel en muy buenas condiciones personal muy amable y disponible el desayuno excelente en casa luna

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Jéssica Djaddah

El personal muy amable el cuarto limpio y cómodo

Leisure Family

10/10

Exceptional

01 Jan 2026

Brayam

Excelente te encantará

Leisure Friends

10/10

Exceptional

30 Dec 2025

ANDRES

Muy cómodo y limpio. Su personal da una atención de primera.

10/10

Exceptional

20 Dec 2025

Birgitte

Meget fint hotel der ligger helt perfekt midt i byen og tæt på alt

Partner

10/10

Exceptional

24 Nov 2025

Jose

Muy céntrico y el personal muy amable y atento.

Leisure Family

10/10

Exceptional

24 Nov 2025

Jose

Muy cerca de la iglesia y parque central. Personal muy amable y atento.

Leisure Family

8/10

Excellent

22 Nov 2025

Rubi Arlet

Amable personal

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Amor Elena

Un lugar muy tranquilo y bonito. La comida del restaurante súper rica. La atención fue de lo mejor

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

Mario

Excelente en todos los sentidos, atención, detalles, estancia, divino

8/10

Excellent

23 Sep 2025

Norberto

Personal 10!

Es un hotel muy lindo, con decoración dentro de la habitación medio pasada de moda. El baño le hizo falta cosas, había hasta comejen y termitas.
Baño roto y en mal estado.
El personal muy bueno.
El l desayuno fatal! Muy fatal!

Self

10/10

Exceptional

14 Apr 2025

erika

Excelente

Excelente servicio el personal pie amable y atento !!

Friends_and_family Family

10/10

Exceptional

17 Nov 2024

Norma

Excelente

10/10

Exceptional

16 Nov 2024

victoriano

El personal super esplendido y atento

Leisure Family

10/10

Exceptional

20 Oct 2024

Francisco

Todo excelente

Leisure Family

10/10

Exceptional

31 Jul 2024

Francisco

Excelente

Leisure Family

10/10

Exceptional

28 Jul 2024

Guillermo Francisco

Excelente

10/10

Exceptional

02 Jul 2024

Estuardo

Un alojamiento muy bien ubicado y con un excelente servicio.

10/10

Exceptional

24 Jun 2024

Silvia

Excelente el servicio y atención del personal del hotel, mis felicitaciones!

Leisure Family

8/10

Excellent

30 Dec 2023

JAIME

No me gusto el ruido de la calle

Leisure Family

10/10

Exceptional

15 Apr 2023

Isela

excelente

Leisure Family

10/10

Exceptional

08 Apr 2023

Claudia

Agradable estancia en el centro de San Cristóbal

Un hotel nuevo, muy limpio y personal súper atento.
Habitaciones lindas y cómodas.

Friends_and_family Family

10/10

Exceptional

04 Apr 2023

erika

Excelente personal y todo muy bien

Friends_and_family Family

10/10

Exceptional

24 Mar 2023

Andrés

Excelente hotel para visitar San Cristóbal

10/10

Exceptional

21 Jan 2023

Jessika

Excelente servicio, el personal es muy amable y te hacen sentir en casa.
La propiedad esta bien ubicada en el centro de San Cristobal.

Leisure Family

8/10

Excellent

16 Jan 2023

Luis Manuel

Es un hotel muy bonito y acogedor, lo unico que me gustaria es que tuviera un pequeño restaurante, ya que es un lugar algo frio, y se antoja tomar los alimentos dentro de las instalaciones. Pero altamente recomendable maximo para 3 noches...

Leisure Partner

8/10

Excellent

04 Jan 2023

Fabian

En general es una buena ubicacion pero lo que no me gusto es que estando en mi cuarto se asigno a otro huesped y me asustaron cuando entraron a la habitacion sin permiso

Leisure Family

10/10

Exceptional

30 Dec 2022

CLARISSA

Me encantó, volvería sin duda

Lindo hotel, muy acogedor y confortable . La atención de los empleados inigualable, podría decir que en años viajando a San Cristobal, éste hotel es el mejor, en todo. Desayuno delicioso y estancia disfrutable, linda decoración y súper cómodo .

Friends_and_family Family

10/10

Exceptional

02 Dec 2022

Francisco Javier

Un Hotel muy bonito y limpio, con personal muy atento. Mi esposa y yo disfrutamos mucho los 5 días que estuvimos hospedados en ese Hotel.

10/10

Exceptional

19 Sep 2022

Isela

excelente lugar

Leisure Family

10/10

Exceptional

28 Aug 2022

susana

Perfecto

Maravilloso hotel, decoración exquisita, todo tipo de comodidades.
Personal muy amable y ubicación inmejorable

Self

8/10

Excellent

22 Jul 2022

Pat

Todo mb

8/10

Excellent

19 Jun 2022

Rubi Arlet

Buen hotel

El personal muy atento. Hotel céntrico. Tranquilo a pesar de estar cerca de zona de antros. Todo cómodo para visitar en familia. Solo el desayuno i ncluido hay que ir a un restaurante pasando el parque.

Friends_and_family Family

10/10

Exceptional

15 Jun 2022

Roger Wolf

el hotel es una joya

Leisure Partner

10/10

Exceptional

24 May 2022

María Magdalena

Maravillosa experiencia ⭐️⭐️⭐️⭐️⭐️

Excelente servicio desde la recepción!, con un delicioso vino caliente de bienvenida, y delicioso café en el lobby y en la habitación. Todas las personas desde valet hasta gerente fueron muy amables y atentos. Además el hotel tiene una excelente ubicación y no necesitamos el auto para nada, pues no salimos de la ciudad.

Friends_and_family Friends

8/10

Excellent

02 Feb 2022

maria de los angeles

Muy buen servicio

Muy buen servicio, buena calidad en los blancos, me hubiera gustado una decoración que reflejara Chiapas con maderas y textiles.

Partner

8/10

Excellent

20 Dec 2021

SERGIO

¡Viva San Cristobal!

La atención ....excelente!
La decoración....muy buena.
El lobby.....muy bien.
La habitación....pequeña pero funciona.
La ubicación....La mejor de la ciudad.

¡Nos encantó el mural de las aves con luces!

Friends_and_family Family