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Casa del Alma Hotel Boutique and Spa
Chiapas · Mexico
Av 16 Sep Num 24 Col Centro .View location
9.6/10Excellent347 Reviews
Cleanliness9.8/10 9.8
Service9.4/10 9.4
Comfort9.6/10 9.6
Condition9.6/10 9.6
Location9.4/10 9.4
Neighborhood9.6/10 9.6
Amenities9.4/10 9.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Casa del Alma Hotel Boutique and Spa
The Casa del Alma Hotel Boutique and Spa, located in the heart of Chiapas' historical center, embodies the region's essence. Exceptional design reflects Chiapas' colonial legacy, cultural identity, and biodiversity, blending history with modern comfort. Our attentive staff is dedicated to making your stay a unique and unforgettable experience.
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With a stay at Casa del Alma Hotel Boutique & Spa, you'll be centrally located in San Cristóbal de las Casas, within a 5-minute walk of San Cristóbal de las Casas Cathedral and Mesoamerican Museum of Jade.
This spa hotel is 0.3 mi (0.5 km) from Centro Cultural de los Altos and 0.4 mi (0.6 km) from Mayan Textile Center. Make yourself at home in one of the 27 individually decorated guestrooms, featuring minibars and Smart televisions.
Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Featured amenities include express check-in, express check-out, and a 24-hour front desk.
Planning an event in San Cristóbal de las Casas? This hotel has 409 square feet (38 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Airport transfers
Concierge
Spa
Gym
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
11:30 PM
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Important information
-
You need to know
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a security system
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
-
Optional fees
- Airport shuttle fee: MXN 2400 per vehicle (roundtrip, maximum occupancy 3)
- Rollaway bed fee: MXN 450 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Mesoamerican Museum of Jade
0.1 km / 0.1 mi
San Cristóbal de las Casas Cathedral
0.3 km / 0.2 mi
Museo de San Cristóbal
0.3 km / 0.2 mi
Ex-Convent of Santo Domingo
0.3 km / 0.2 mi
Mayan Textile Center
0.4 km / 0.2 mi
Plaza 31 de Marzo
0.4 km / 0.3 mi
Church of San Nicolás
0.4 km / 0.3 mi
Centro Cultural de los Altos
0.5 km / 0.3 mi
Regional Costume Museum
0.6 km / 0.3 mi
Foro Cultural Kinoki
0.6 km / 0.4 mi
Museo de Ambar
0.7 km / 0.4 mi
La Merced Church
0.7 km / 0.4 mi
Arches of Carmen
0.7 km / 0.4 mi
Amber Museum of Chiapas
0.7 km / 0.5 mi
Galeria Studio Cerrillo
0.8 km / 0.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2011
- Year of most recent renovation: 2011
- Total number of rooms: 27
- Number of floors (main building): 3
- Single rooms: 5
- Double rooms: 12
- Junior suites: 2
- Suites: 1
- Superior rooms: 6
- Accessible rooms: 1
- boutique hotel
- American Express
Show 55 more facilities & services
- MasterCard
- Visa
- City centre
- Bus/Train station
- Nearest Bus / Metro Stop
- Airport
- Beach
- Ski slopes
- Wheelchair-accessible
- Car park
- Key Collection
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fiExtra charge
- Transfer serviceExtra charge
- Secure parking
- Airport ShuttleExtra charge
- Room service
- Multilingual staff
- 24-hour security
- Bellboy service
- Air conditioning in public areas
- Smoke detector
- Hotel safe
- Lift access
- Terrace
- Concierge
- Sun terrace
- Gym
- Newspapers
- Luggage room
- Towels and bed linen
- Bar
- Restaurant
- Non-smoking area
- Air conditioning in Restaurant
- Conference room: 1
- Meeting room: 1
- ProjectorExtra charge
- SaunaExtra charge
- Steam bathExtra charge
- Hot tub
- MassageExtra charge
- Spa treatmentsExtra charge
- Spa centreExtra charge
- Breakfast
- Breakfast a la carteExtra charge
- À la carte lunchExtra charge
- À la carte dinnerExtra charge
- LGTBIQ friendly
- Identification card at arrival
- Non-smoking establishment
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCasa del Alma Hotel Boutique and Spa
JUNIOR SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDS • 1 Bedroom • 42 m²SUI.2D
Room overview
Non-smoking room- Room size
- 42 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Safe
- Individually adjustable heating
- Individually adjustable air conditioning
- Ironing set
- Mini fridge
- TV
- Direct dial telephone
Show all 15 amenities
- Hairdryer
- Shower: 1
- Bathroom: 1
- Housekeeping
- Cable TV
- Make-up mirror
- Desk
Facilities with extra charge
- Extra beds on demand
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCasa del Alma Hotel Boutique and Spa
SUITE TWO DOUBLE BEDS
Room photos
13 photosSelect a photo to open the full-screen viewer.
Photo unavailable
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 42 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2D
Room amenities
- Wi-fi
- Safe
- Individually adjustable heating
- Individually adjustable air conditioning
- Ironing set
- Mini fridge
- TV
- Direct dial telephone
- Hairdryer
- Shower: 1
- Bathroom: 1
- Housekeeping
- Cable TV
- Make-up mirror
- Desk
Facilities with extra charge
- Extra beds on demand
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCasa del Alma Hotel Boutique and Spa
JUNIOR SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: JSU.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCasa del Alma Hotel Boutique and Spa
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BED • 1 Bedroom • 62 m²JSU.KG
Room overview
Non-smoking room- Room size
- 62 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Terrace
- Bathroom: 1
- Shower: 1
- Hairdryer
- Direct dial telephone
- TV
- Internet access
- Kitchenette
Show all 20 amenities
- Soundproof room
- Housekeeping
- Cable TV
- Make-up mirror
- Bathrobes
- Wi-fi
- Mini fridge
- Ironing set
- Individually adjustable air conditioning
- Individually adjustable heating
- Safe
- Living room: 1
Facilities with extra charge
- Extra beds on demand
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCasa del Alma Hotel Boutique and Spa
JUNIOR SUITE KING SIZE BED
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 62 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG
Room amenities
- Terrace
- Bathroom: 1
- Shower: 1
- Hairdryer
- Direct dial telephone
- TV
- Internet access
- Kitchenette
- Soundproof room
- Housekeeping
- Cable TV
- Make-up mirror
- Bathrobes
- Wi-fi
- Mini fridge
- Ironing set
- Individually adjustable air conditioning
- Individually adjustable heating
- Safe
- Living room: 1
Facilities with extra charge
- Extra beds on demand
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE SUPERIOR KING BEDSUITE • SUPERIOR KING BEDSUI.KG-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCasa del Alma Hotel Boutique and Spa
SUITE SUPERIOR KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCasa del Alma Hotel Boutique and Spa
SUITE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2D-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE DELUXE KING BEDSUITE • DELUXE KING BED • 1 Bedroom • 72 m²SUI.DX-KG
Room overview
Non-smoking room- Room size
- 72 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Safe
- Living room: 1
- Balcony
- Terrace
- Dining Area
- Soundproof room
- Individually adjustable heating
- Individually adjustable air conditioning
Show all 25 amenities
- Ironing set
- Microwave
- Mini fridge
- Kitchenette
- Internet access
- TV
- Direct dial telephone
- Hairdryer
- Bathroom: 1
- Shower: 1
- Wi-fi
- Hydro-massage bath
- Desk
- Bathrobes
- Make-up mirror
- Cable TV
- Housekeeping
Facilities with extra charge
- Extra beds on demand
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCasa del Alma Hotel Boutique and Spa
SUITE DELUXE KING BED
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 72 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DX-KG
Room amenities
- Safe
- Living room: 1
- Balcony
- Terrace
- Dining Area
- Soundproof room
- Individually adjustable heating
- Individually adjustable air conditioning
- Ironing set
- Microwave
- Mini fridge
- Kitchenette
- Internet access
- TV
- Direct dial telephone
- Hairdryer
- Bathroom: 1
- Shower: 1
- Wi-fi
- Hydro-massage bath
- Desk
- Bathrobes
- Make-up mirror
- Cable TV
- Housekeeping
Facilities with extra charge
- Extra beds on demand
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 42 m²SUI.KG-1
Room overview
Non-smoking room- Room size
- 42 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom: 1
- Individually adjustable heating
- Safe
- Shower: 1
- Cable TV
- Wi-fi
- Desk
- Make-up mirror
Show all 17 amenities
- Soundproof room
- Housekeeping
- Ironing set
- Individually adjustable air conditioning
- Mini fridge
- Internet access
- TV
- Direct dial telephone
- Hairdryer
Facilities with extra charge
- Extra beds on demand
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCasa del Alma Hotel Boutique and Spa
SUITE KING SIZE BED
Room photos
12 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 42 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-1
Room amenities
- Bathroom: 1
- Individually adjustable heating
- Safe
- Shower: 1
- Cable TV
- Wi-fi
- Desk
- Make-up mirror
- Soundproof room
- Housekeeping
- Ironing set
- Individually adjustable air conditioning
- Mini fridge
- Internet access
- TV
- Direct dial telephone
- Hairdryer
Facilities with extra charge
- Extra beds on demand
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCasa del Alma Hotel Boutique and Spa
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Casa del Alma Hotel Boutique and Spa
100
reviews shown
Ronen
Very nice and helpful stuff. The property is being reformed at the moment.
Jorge
Nada
Selene
All staff of this hotel is Amazing! I really thank them for their hospitality and service to us.
Alfredo
Everything was amazing
Christian
I recently stayed there with my dad and brother. The location is fantastic, rooms are spacious, modern and clean. Christel the concierge was super helpful and the restaurant is pretty good. The best part about casa del alma is the free underground parking since it’s extremely difficult to find parking around downtown San Cristobal. Great experience!
J Jesus
The only one thing was missing was the cofemaker avaible in the room, other than everything was excellent.
Angela
This was a great location, staff really helpful with booking tours. Close to everything very walkable!
Nicolas
Property is quite nice, beds are comfortable, service is ok
Jennifer
Hotel excelente, el personal muy amable y todo muy limpio. El reustaraunte muy limpio y rico.
santa
Ilike the front desk service excelentand locacion
Jana
Beautiful comfortable hotel in city center. Close to restaurants and city action but quiet. Lovely large room with comfortable bedding, spacious bathroom with all of the amenities. Highly recommend.
Laura
Overall great experience!
Clean, walkable to all the places we wanted to visit, and the staff was nice and helpful!!
Clean, walkable to all the places we wanted to visit, and the staff was nice and helpful!!
Fred
Highly recommended
Saúl
Amazing hotel highly recommended.
Saúl
Hotel is excellent, great view from our junior suite to the city and the staff very friendly and resourceful.
David
Excellent service, conveniently in the heart of the town recommended.
Joseph
Cute boutique hotel close to the city center
Shabbir
Great location and outstanding front desk staff. Special thanks to Miss Kristell for proving excellent service.
Carlos Manuel
The place is excellent!
Michael
Walking distance to shopping and tourist destinations
Karla
The staff is very friendly and helpful. The installations are good and you feel safe.
Mark
Awesome hotel!
Jennifer
We arrived in the morning after a long night bus ride. We requested to just leave our luggage until our room was ready and were so happy when we were told that a room was available and we could check in early. The hotel is absolutely beautiful with spacious and beautiful rooms. It is conveniently located within a block of the town center. We wish we could have stayed longer.
Patricia
I have stayed at Casa del Alma 2 times and I love this small boutique hotel. It’s lovely and quiet and the staff is great.
The restaurant has great food prepared by the chef and the presentation is always beautiful and very tasty.
( try de chipilin soup)
It’s close to the cathedral and the main passages and museums.
You can walked everywhere from this location.
I definitely recommend it and when I go back to Dan Cristóbal de las casas I will definitely stay there again. It has only 27 suite rooms.
The restaurant has great food prepared by the chef and the presentation is always beautiful and very tasty.
( try de chipilin soup)
It’s close to the cathedral and the main passages and museums.
You can walked everywhere from this location.
I definitely recommend it and when I go back to Dan Cristóbal de las casas I will definitely stay there again. It has only 27 suite rooms.
Rockford
We had booked with Hotel Bo but because they were doing renovations we were transferred over to Casa del Alma. Had a terrific stay at this hotel. Not sure why I would want to go to hotel Bo for an extra $70 a night. This place had everything. In particular the people at the front desk were extremely helpful
DANA
Beautiful hotel, centrally located, great customer service, staff very attentive to our needs.
MADELINA
Excellent location.
Roberto Sifuentes
Very friendly staff, clean, safe. Unfortunately they did not honor the free breakfast included as advertised, even when we call days before to confirm and they said it was included
jose l
Close to downtown very convenient location
JUAN
Great hotel, very clean.
Privileged location. Very friendly and well trained staff. The quality of the food at the restaurant was outstanding. Overall a great experience.
Privileged location. Very friendly and well trained staff. The quality of the food at the restaurant was outstanding. Overall a great experience.
Stephen
I stay here on every trip to San Cristobal. The staff is friendly and helpful and the amenities are wonderful.
Stephen
I always stay here when I come to San Cristobal -- comfortable rooms, great staff, good food.
Ryan Patrick
Everyone treated us like royalty. Restaurant was wonderful, service and cuisine were first rate. Tours and driver arranged by concierge were excellent. First rate in every respect. Highly recommended.
Abraham
Modern Surprise
Very modern hotel with beautiful decor hidden into a colonial style shell in beautiful San Cristóbal
Berly
all service and everything was excelent.
Irma
Is ok not worthy for the money you pay. Is too expensive views are not very exiting
Carlos
Nice staff and good location.
However, please note suite furniture a bit stained and worn. King size bed a bit tired and bathroom fixtures loose.
Pretty good restaurant.
However, please note suite furniture a bit stained and worn. King size bed a bit tired and bathroom fixtures loose.
Pretty good restaurant.
Maria
Great location. Highly luxurious relative to other properties in the city. It is more of a new, Western style of hotel than colonial.
Luis
Simply Amazing!
This hotel is stunning and beautiful. It is in the center of all the action. Has some of the best restaurants and night life just a walk down the block. I truly recommend this place to anyone.
Verified traveler
Lack of cleanness in the room. Carpet and furnitures really dirty.
Verified traveler
World class boutique hotel experience
Beautifully appointed and staffed with attention to the smallest detail
Beautifully appointed and staffed with attention to the smallest detail
Victor
Nice stay
It was nice. The place is clean and the staff tries to be friendly
Manuel
Very nice hotel. Centric. Friendly staff and excellent rooms
Verified traveler
If you are looking for a clean, comfortable, modern and pricey hotel, this is it. When going to a colonial town we were looking for a colonial/classic/cozy hotel, this was too modern and expensive.
KAREN
Highly recommend
Very comfortable and modern hotel. Staff very friendly. Perfectly located. El Secreto restaurant is in the same building. What a treat.
amy
No need to look further. This is the place!
Amazing. Lo mejor de lo mejor. The Sumidero Suite was worth it with the balcony and view from the bed. Great location, comfortable bed and room, and friendly staff did not disappoint. Another nice touch was the the complimentary coffee in lobby area. Can’t wait to visit again!
Verified traveler
Very clean and confortable.
With a very good location
With a very good location
Verified traveler
The hotel was beautiful and the location was great. It’s a block away from one of the main streets in San Cristobal so it was convenient. The staff was very friendly! it was a little disappointing that there was construction going on next door so we couldn’t enjoy the balcony too much and there was no coffee maker in our room. But really nothing bad to say, we really enjoyed staying here.
Verified traveler
The hotel is located on a very good location, staff is not friendly and they will no help you on anything you need besides the bare necessities. I am a gold member of Expedia and that hotel is rated as VIP but hotel will not comply with the acme too es marked on the VIP status.
Verified traveler
Lovely elegant hotel, with helpful staff and comfortable rooms.
Verified traveler
Location , service and room cleanliness and comfort
Reddeppa
Enjoyable family stay
Colourful rich interior decor all around, Rafael at desk helpful in explaining few Mexican cuisines. My wife was slightly vary of birds in cages.
Rosa
comfortable, roomy, quiet, close to everything. loved our stay!
John
Best place to stay in San Cristobal
This is undoubtedly the nicest place to stay in San Cristobal, great and comfortable rooms, helpful staff, the Restaurant connected to it was delicious.
Esther
Hidden Gem
This is a beautiful boutique hotel with spacious rooms, recently renovated bathrooms. The restaurant and bar were equally excellent, in walking distance to the zocalo and centro. I will stay there again on my travels to Chiapas.
Polo
nice installations excellent customer service
Rebecca
Great location, beautiful hotel, CLEAN
A lovely place to stay while exploring San Cristóbal and the surrounding area.
fawn
Close to main square, shops, restaurants
Very nice hotel with great restaurant attached, el Secreto. Staff is responsive to your needs, assists with tour guides and taxis. Spacious room with all modern conveniences
deborah
A lovely oasis in San Cristobal
This is the second time we stayed at Casa de Alma. Both visits were for a full week. The hotel is lovely, well cared for and ideally situated. The restaurant is being remodeled so they used the lobby for meal service. This created noise in the guest rooms and some inconvenience. When we complained, they graciously moved us to quieter space. We like the ambiance of this hotel and the small fitness center is a great bonus. Would highly recommend.
many
Beautiful facility. Walking distance to down town.
People are very friendly. Hotel in excellent
location with walking distance to restaurants and down town. Staff was very helpful with any thing we needed.
location with walking distance to restaurants and down town. Staff was very helpful with any thing we needed.
Gustavo
Beautiful hotel in San Cristobal
Beautiful small hotel in great location . Comfortable and very clean rooms with Great customer service. Highly recommend it
Luis
Lovely Place
Very good hotel and very close to all the activity in San Cristobal.
Jorge
Best place to stay in San Cristobal
Great Hotel, definitively would come back to this place.
jorge
perfect i like return in december again
This hotel i think is 5 stars not 4 very nice hotel , confortable
Verified traveler
Great stay!
We loved everything about the hotel!
Verified traveler
Perfect stay
Centrally located hotel, ideal location for everthing yet very quiet. Spotless, clean rooms with nice decorations and comfy bed. Very friendly staff. Perfect stay!
Kate
Everything was taken care of
Had an excellent experience at Casa del Alma. We arranged ahead of time for a shuttle to pick us up from the airport and to take us back (for a very reasonable fee), and everything was handled expertly. The hotel staff is very accommodating and the hotel itself is very well maintained. It's also in a great location, close to the city square.
Megan
Excellent hotel
Flawless, a very beautiful hotel. They were gracious enough to allow us to use their lobby for our family photos. I think this is now are go-to hotel in San Cris.
Verified traveler
Nice Hotel
Location is perfect, two small blocks from Santo Domingo and Plaza. Hotel Conditions feels very news and well kept.
Verified traveler
Fantastic
Super great boutique hotel at the center of the city. If you can aford, go for it ! Service, room and location are excpetional. The food at the restaurant is also very good. What to ask more? A swimming pool but they need space for this.
Verified traveler
Close to everything in the downtown
Very central hotel and thus convenient if not staying long in San Christobal de las Casas. however for the price you pay, the signal quality and speed of WiFi is poor. None of the staff spoke any other language than Spanish and considered us with arrogance.
Ginette
Paradise in Paradise
Business took me to San Cristobal, but my stay was all pleasure. The hotel proved to be all it was described at, service was of highest quality and cordiality. A truly superb hotel experience in the paradise get-away of San Cristobal. Am already planning a return trip.
Roger
Great Hotel for Couples
Excelent Service! the price is definately worth it...
ALFREDO
simplemente encantador... gracias!!!
Norma ALICIA Hernandez
Todo muy bien
JOSE EDUARDO
Excelente atención y servicio en todo momento del personal, instalaciones en perfectas condiciones, lo recomiendo ampliamente.
carlos eduardo
Muy buen hotel
Daniel
Un hotel muy cómodo, en donde el trato al huesped es muy cálido.
Juan Carlos
Muy mal servicio ahora
La tele no servía
Y nadie que te atienda en la noche solo un velador y muy mal
La tele no servía
Y nadie que te atienda en la noche solo un velador y muy mal
Hector alonso
Muy bonito el hotel y bien ubicado
Fernando
Me quedaron mal con el transporte de recogerme en el aeropuerto de tuxtla para que me llevaran a san Cristóbal al salir el lunes me cobraron el servicio como , si lo hubiera dado me cobraron 3950.00 se los aclaré y me cargaron nada más 2500.00 pero esta ahorita no me regresan los 3950.00 que cobraron mal ,marco al hotel y no me contestan que podemos hacer
Daesun
만족합니다
Ana
Excelente habitación
Ma Luisa Palma
La habitación y limpieza perfecta,solo el estacionamiento deben cuidar que los demás huéspedes dejen las llaves de sus autos, pues nos dejaron encerrados el auto de adelante, al gym le hace falta una banca de ejercicio, todos los demás servicios excelente.
LEONOR
Mucho
Maria de Lourdes
La habitación
GIANPIERO
Muy bien
Isaac
Realmente es un lugar excelente!!! En todo… el trato.. el lugar … la limpieza…. El restaurant… y no se diga el SPA!!! 10 de 10
Anders
Rooms are really nice, spacious and clean. Not a big fan of the carpet, but that is just a personal opinion. The hotel is really beautiful inside and the hotel staff is very friendly. But the restaurant staff are a bit weird and I never felt quite welcome, one day I was told only one cup of coffee was included in the breakfast (which is quite weird for a 4 star hotel) but then suddenly it wasn't ?
Perfect location near the center but still nice and quiet.
Perfect location near the center but still nice and quiet.
Ana
Ubicación y amplitud de la habitación
Byron Alan
Lo maximo
Daniel
Un hotel con varias amenidades
ARTURO
El servicio del personal fue de primera. Enrique en la recepción muy amable y atento a orientar y sugerir opciones de visita. En el restaurante , la atención, servicio y explicación de la carta y como se preparan los alimentos por parte de Rolando y Saúl, excelente. Sin duda regresaremos! Una gran experiencia!
Octavio O
Hotel cómodo, tranquilo, silencioso, bien atendido y bien ubicado
Liz
Buena
lorena
Excelente servico
JOSE ALBERTO
Me parece que el acabado del piso de la regadera es muy resbaladizo, debería de poner anti derrapante, es peligroso y podría haber un accidente
Carlos
Recomendado
Todo bien, remodelando y muy bien ubicado
lorena
Excelente
Eduwiges
Personal amable, buena ubicación, muy limpio
Location & surroundings
Casa del Alma Hotel Boutique and Spa
Av 16 Sep Num 24 Col Centro ., San Cristobal De Las Casas, Mexico
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Casa del Alma Hotel Boutique and Spa
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