Name: Royalton Hideaway Saint Lucia
Address: Cap Estates, St. Lucia, lc01101, LC

10/10

Exceptional

16 Jul 2026

Jessica

Exceptionnel paradisiaque

Self

10/10

Exceptional

16 Jul 2026

Rebecca

Great time. Property was very clean and well maintained. Some restaurants were better than others, but overall great food. Very friendly staff!

Self

10/10

Exceptional

12 Jul 2026

thomas

Great PROPERTY great staff
All around beautiful PROPERTY great little beach had an amazing time but the food on the property was very mediocre no flavor but overall it was OK I recommend the hideaway

Partner

10/10

Exceptional

11 Jul 2026

Katrina

Everything was wonderful!

Partner

8/10

Excellent

06 Jul 2026

baylee

It was a fun experience and very beautiful but the service was really slow and monotone and the room had a weird smell to it. Those were the only negatives.

Partner

4/10

Poor

05 Jul 2026

shanae

My husband and I stayed at the Royalton Saint Lucia to celebrate my birthday and our babymoon, and unfortunately, the experience was very disappointing.

Upon arrival, we were asked to complete a form indicating whether we were celebrating a special occasion. We noted both my birthday and our babymoon, but nothing was done to acknowledge either celebration. It wasn’t until the night before we checked out that a representative asked about our stay. After I mentioned that there had been no special recognition, they brought a bottle of wine—which was especially inappropriate considering I was pregnant.

The resort itself is very basic, especially for the price. We specifically paid extra for the adults-only section, but it did not feel worth the additional cost. There was little to no entertainment after 8:00 p.m. Once dinner was over, the resort felt like a ghost town.

Housekeeping was another major disappointment. Our room was not properly cleaned during most of our stay. It was only cleaned on our last night after we complained.

The food was average overall. The Calypso restaurant was the highlight of our trip and offered the best dining experience. However, on our second day, lunch was served outdoors, and there were so many flies covering the food that it was difficult to enjoy the meal.

Overall, this resort did not meet our expectations, especially for the amount of money we spent. Between the lack of entertainment, poor housekeeping, disappointing service, and missed o

Partner

10/10

Exceptional

02 Jul 2026

kenya Thomas

The staff was very helpful and tended to our every need we loved it💙💛💙💛

Partner

6/10

Pleasant

29 Jun 2026

Sam Cody

The resort was OK. The food was good, but you could tell the property needed some updates for basic wear and tear. The worst part was the staff. Most ever unhelpful and just stood around, especially at check-in. When someone finally helped us, it was a sprint and they didn't even tell us about some of them perks they offered since it was our Honeymoon, that we found out about later. For me, I wouldn't go back because of the poor service.

Partner

4/10

Poor

28 Jun 2026

Tabitha

Where do I begin?, our concierge Nelson was great and kept apologizing to us for the service. Everyday they served the same COLD food. breakfast,lunch,and dinner COLD, even in the restaurant where you have to make reservations COLD, nasty and no variety. Everyone that worked in the buffet area were the food was is not accommodating at all.I was told NO so many times I felt like a child. The 5 or 6 pools beautiful,but all close at 6pm. The entertainment was horrible. Checking in was the worst, arrived there about 3pm and didn't get a room until 7:30pm. Omega and her supervisor worked hard to fix a room decrepinsy we had, after trying to charge me an additional $885 for an upgraded room. To the hotel is to far out and not walkable at all. In fact it's an 1hour 45 minutes from the airport. If you are Black, I don't recommend this hotel, they balantly cater to the Caucasian people. Oh, the cable went out for almost 2 days which meant no tv. Jacuzzi was never hot, room service was horrible, almost two hours and cold as well. Needless to say, I will not be staying at any Royalton hotel again.

Friends

10/10

Exceptional

26 Jun 2026

Kirkland

It was an amazing vacation and the staff made everything very easy for you, and they were very respectful and nice to everybody!

Partner

10/10

Exceptional

24 Jun 2026

Stacy

It was very nice layout and spacious with a host of activities. The only issue was the restaurant food. The quality can be improved.

Friends

10/10

Exceptional

22 Jun 2026

Darryl

Staff very attentive and courteous

Self

10/10

Exceptional

20 Jun 2026

Justina A

Had a great time at the Royalton. Will definitely be coming back. Staff was friendly, rooms were amazing. Very relaxing resort.

Partner

10/10

Exceptional

19 Jun 2026

Ivory Desiree

The hotel was clean and the staff were friendly and helpful. The property is gorgeous and clean.

Self

8/10

Excellent

17 Jun 2026

Jordan

We went to the Hideaway for our honeymoon and it was a solid week! While there were many great experiences and things to enjoy, the stay was not without frustrations and disappointment. If you’re looking for fresh and impressive food, this is certainly not the place. Much of the food was frozen food barely reheated and inedible. Some of the staff were fantastic and so kind while others at restaurants mainly were very unkind and unenjoyable to be around. For the money, we will likely look for another resort in the future but not a bad experience!

Partner

10/10

Exceptional

15 Jun 2026

Richard P

★★★★★

We had a wonderful stay at Hideaway at Royalton Saint Lucia and would happily return. The staff was warm, welcoming, and always ready with a smile. The team at the Hideaway lobby was especially helpful, making every interaction a pleasure.

Our Luxury Presidential Suite was absolutely stunning, and the wraparound ocean-view balcony quickly became our favorite spot to enjoy a cup of the delicious Blue Mountain coffee each morning while taking in the breathtaking views.

The resort itself is beautiful. The grounds are impeccably maintained, and the elegant, modern main lobby makes an unforgettable first impression, with a spectacular view of the ocean the moment you walk in.

The dining was another highlight of our stay. We especially enjoyed the perfectly cooked steak and the snapper fillet at Dorado—both were absolutely delicious.

Housekeeping did an excellent job keeping our room spotless, and we appreciated the thoughtful touches—even neatly lining up my shoes!

A special thank you to Tashael, who went above and beyond to make our stay truly memorable. The Hideaway offered the perfect combination of relaxation, luxury, and hospitality, making our anniversary getaway special. We look forward to returning and would highly recommend it to anyone looking for a Caribbean vacation.

Partner

10/10

Exceptional

12 Jun 2026

Ella

Loved the workers and excursions they offer!

Partner

10/10

Exceptional

11 Jun 2026

Adam

Amazing spots with a great work staff that truly cares about your time there.

Partner

8/10

Excellent

10 Jun 2026

Maya

Okay

Family

10/10

Exceptional

07 Jun 2026

Tamara

It was wonderful and we had an amazing time! Such a beautiful property and the staff was so friendly and accommodating! Food was great also!

Partner

8/10

Excellent

07 Jun 2026

Capricia

The Royalton was nice. The staff was friendly. It didn’t have as many amenities such as a variety of live performances and activities as other Royalton facilities I have stayed at. I had diamond club but didn’t feel any diamond club love!! At all! Our butlers just texted good morning, never really asked what we had planned for the day or how they could assist us! They never let us know anything exclusive to diamond club members and it felt like a waste of money. Diamond clubs at other Royaltons make you feel special and pampered and I didn’t feel that here! Overall it was nice but nothing special!

Partner

8/10

Excellent

07 Jun 2026

Shane

Housekeeping did well, went above and beyond - surprised us with a bubble bath, towels in shape of hearts with rose petals; beach area needs to be cleaned up better - cigarette butts left in sand, some trash not picked up; friendly staff; even with dinner reservations had to wait longer for table and service - at Zen and at Calypso -food was delicious with the hibachi grill and coconut crusted snapper and cod fritters - would have loved to see more mango, papaya fruits at breakfast buffet, more options for seafood - conch fritters. Room was amazing with swim-out pool area; liked the steel drum performer and the sunset beach dinner.

Partner

2/10

Poor

06 Jun 2026

Latarsha

The food was horrible the i e machine wasn’t working there was kids everywhere and it was suppose to because only

Friends

10/10

Exceptional

05 Jun 2026

Lindsey Francis

It was our first time in St Lucia and at a Royalton resort. We had a great experience and would definitely go back. Our room was nice and spacious, we did have a ceiling leak one day when we came back but maintenance came and fixed it in about an hour and no issues after that. There were lots of bar options, especially if you are at Hideaway. They have plenty of drink options, we could always get what we wanted. You have to plan if you want a snack later in the afternoon as the lunch buffet closes at 330pm and the food truck actually starts to shut down earlier (like 330pm) than the 5pm stated time on the app and has limited options after about 3pm we found. We tried room service but it was a long wait so we canceled the order. The pizza option was great, as well as the hideaway grill. We never went hungry. All the restaurants were pretty good. The staff were all very friendly. There were some activities posted on the board though that never happened (adult pool Aquafit, beach slide party), so you would need to check with the Vibe team if an activity is actually going to happen. The beach is nice and is only for the one resort. There was some construction happening at the restaurant by the Hideaway beach, so we moved to the pool area when that work was going on.

Partner

4/10

Poor

04 Jun 2026

FATIMA

DO NOT GO TO THIS RESORT!!! This is NOT an adults only resort! Kids are included in the nightlife activities & they eat at all the same restaurants that the adults eat. There are NOT enough lunch choices. It is DIFFICULT to get dinner reservations. The app is not user friendly. Dorados breakfast is inconsistent. My husband & I ordered the same exact breakfast. He got a boiled egg, my meal did not. The salt & pepper shakers both have pepper. Ridiculous. The best part of Dorados is the hostess that seat you. Taller, brown skin lady on the morning of 5/29/26 was absolutely wonderful. She made me & my birthday bestie feel like queens! Room service, fries were inedible. They sat under the heat lamp for far too long. The bun of the burger was much larger than the burger. They serve more bread than burger. I called housekeeping for towel service. Waited an hour & nothing arrived. So, I sent a housekeeping request using the app that I need washcloths, hand towels, & bath towels. After 2 hours a guy brought me 4 washcloths only. Most staff at Royalton are unkind & not accommodating. They are not happy to serve you. The buffet egg station Supervisor man is HORRIBLY RUDE. He said come early for breakfast if you want meat. The staff does not smile. They stop serving you thirty minutes before closing. Instead, the make plates for themselves and go eat in the room by the fish grill. The ice cream shop puts the food away in the fridge at 9:30, but they are suppose to close at 10. HORRIBLE

Family

8/10

Excellent

04 Jun 2026

Qurkeresseria

Overall my stay was great everything was clean the staff was very nice and helpful. However I stayed on the Hideaway side which was supposed to be adults only it was not adults only.The only thing adults only are your rooms all the amenities, shows and activities are shared there are no adult only activities at this property. The food was not that great either many times it was cold or things were out and it took a really long time for it to get refilled or it never got refilled.

Friends

8/10

Excellent

04 Jun 2026

Raymond

We were pleasantly surprised how spacious and nice the rooms at the hideaway were and how maintained the resort was. The main lobby was beautiful. There are 6 restaurants & a cafe that serves sweets , milkshakes and coffee. Dining gets busy so you need to make reservations but if you’re lucky they take walk-ins. We ate at 5 of them and you can find something delicious to eat. I just wouldn’t recommend dinner at the international buffet but breakfast is nice. We mainly ate lunch at the food truck and that also was very good. We went in June which was not their busy time. The service was great but slow & this included the pool swim up bars. There was nightly entertainment and in the morning there was scheduled fun pool events but they dropped the ball on those so was disappointing compared to the morning pool fun at other destinations. They do have kayaks and other non motorized free rentals and motorized jet skis to rent. They also offer daily water aerobics which is fun. We recommend the sulphur and mud bath and the toraille waterfall excursion. The pools are beautiful and large.
Down sides include only 1 outlet in the room that is no where by a mirror so for women who want to curl their hair it’s difficult and annoying. I accidentally plugged my iron in the outlet by the mirror and it ruined my iron and no signs posted. The other downside is that the hotel is 1.5-1.75 minutes from the airport.
I would still recommend this resort but just go visit in June -September.

Family

8/10

Excellent

03 Jun 2026

Narine

The only issue we had was the services. For example we waited for over 1 hrs to get hot water for tea which never came we had to leave.

Family

8/10

Excellent

02 Jun 2026

Dorin Watie

Clean room, bar was good

Family

10/10

Exceptional

29 May 2026

Kenneth

It was great. Staff is always there to help with anything you need. The view was spectacular, atmosphere is upbeat. Would definitely stay again.

Partner

8/10

Excellent

27 May 2026

Zaniyah

my room was cleaned every single day that I was there anything I asked for from staff they were very helpful and very nice.

Family

10/10

Exceptional

24 May 2026

SHAHLA

Managment of Royalton was great . very professional especially “ Gabriel “ and “Mervin “ they were always ready to provide world class customer service and going above and beyond to make sure their guests are taking care of .
But unfortunately the front desk staff in Hideaway lobby wasn’t very helpful and available to address the issues. I called at 6:30 am to arrange for the bellboy to pick my my luggage at 7:00 am from my room for checking out and catching my shuttle to airport the front desk of Royalton confirmed bellboy will be there to help me but until 7:10 am nobody showed up and nobody contacted me about the delay I had to carry all my suitcases by myself to the Hideaway lobby even I had injury as I didn’t want to lose my transportation to airport due to unorganized front desk staff and their delay. I suggest the management should periodically get feedback from the guests when they are on site in hotel to find out about their STAFF /employee behaviour and their customer service SKILLS .

I have to thank “ Tashael “the Expedia representative for her support and excellent customer service. She was amazing.

Overall Hotel was very clean and beautiful, senior management was excellent and professional and always ready to assist the guests but unfortunately regular staff didn’t provide proper customer service to the guests.

4/10

Poor

20 May 2026

Yaslenco

La ubicación muy bueno
El servicio y la comida pésimo para el precio que se pago

Friends

8/10

Excellent

18 May 2026

Donna

Overall the resort is beautiful! There are plenty of activities, if you choose to partake, or plenty of places to lounge if that's what you're looking to do.
The rooms are nice and spacious with very large walk in showers.
The staff was mostly great - with a few not so friendly here and there.
The food was the biggest hit or miss with us. The Teppanyaki restaurant was amazing and the buffet was very nice, but some of the other restaurants were just average to us.
Special shout outs to: Sherman at the snorkle and water activity center! Elnathan at the outdoor pool bar!

Family

6/10

Pleasant

15 May 2026

Jackie

The property is beautiful but the rooms need to be cleaned properly and better maintained. The Spa was amazing. The food was okay.

Business

6/10

Pleasant

14 May 2026

Lakeysha

The spa was amazing, my masseuse Natalie to my surprise was the highlight of my stay. The massage she provided exceeded all expectations.

Family

10/10

Exceptional

12 May 2026

Danya

Our stay at the Hideaway at Royalton Saint Lucia was truly exceptional. From the moment we arrived, the service and hospitality exceeded our expectations. Our butlers were attentive, professional, and went above and beyond to ensure every detail of our stay was perfect.

The bar staff were outstanding — friendly, energetic, and always ready with excellent recommendations and amazing service. A special mention also goes to the Prime Travelers group and the general staff throughout the resort who made the entire experience feel warm, welcoming, and unforgettable.

The combination of excellent service, beautiful surroundings, and the genuine kindness of the staff made this one of the best vacations we’ve had. We are already looking forward to returning. Highly recommended!

Partner

10/10

Exceptional

11 May 2026

Gary Lawrence

The staff were amazing. They always greeted you no matter where you saw them. It was a wonderful experience.

Family

10/10

Exceptional

10 May 2026

Zhanna

Good hotel. Good food. Service wasn’t bad but I didn’t like the beach. Too much seaweeds.

Partner

10/10

Exceptional

08 May 2026

Jaslyn

Such friendly helpful staff , they are always happy to help and will go above and beyond. The pools were always clean . The restaurants and buffet were great! And the events and shows were all entertaining and fun. Overall amazing experience!

Family_with_children

10/10

Exceptional

04 May 2026

Jonathan

Was a beautiful resort.sail boats really nice food good in buffet & really good in all restaurant.
Lots of entertainment. Staff very nice. Was a large resort did a lot of walking. Overall great.

Friends

8/10

Excellent

28 Apr 2026

Angela M

The Spa was awesome!! Very clean

Partner

6/10

Pleasant

27 Apr 2026

NARESH

.

Partner

10/10

Exceptional

25 Apr 2026

Kimberly

Nice resort and the staff was excellent.

Friends

10/10

Exceptional

23 Apr 2026

Alejandro

We celebrated our first wedding anniversary here and it was an absolute blast. Great place and great staff. 10/10

Partner

10/10

Exceptional

18 Apr 2026

Chanae Ashley

Beautiful loved everything the staff were very kind and helpful.

10/10

Exceptional

16 Apr 2026

Justin Matthew

Resort was excellent

6/10

Pleasant

14 Apr 2026

Tyler

Rooms were clean, pools were clean… staff was rather unfriendly, getting reservations at the restaurants was near impossible. Also, you share the resort with kids… not adults only other than your building.

Partner

10/10

Exceptional

14 Apr 2026

Bertha

Everything was great, we all had a wonderful time.

10/10

Exceptional

13 Apr 2026

George M.

Beautiful property staff very nice

Partner

10/10

Exceptional

12 Apr 2026

Brionna

The room was nice and spacious even though it wasn’t wha I reserved. The staff were very friendly and helpful. The elevators didn’t work for a bit but it resumed. I loved the pools and the restaurants.

Friends

8/10

Excellent

08 Apr 2026

Chelsea

The property was very clean and the resort area was very large with a nice beach area and many pools that were never too crowded!

Partner

10/10

Exceptional

08 Apr 2026

Ramzee

Beautiful property spread out an relaxing

Partner

10/10

Exceptional

30 Mar 2026

JOY

I highly recommend this resort—everything exceeded expectations. The beach was beautiful, the food was delicious, the rooms were spacious and comfortable, and the overall atmosphere was incredible. I truly have no complaints, just unforgettable memories!

Partner

10/10

Exceptional

29 Mar 2026

Zahira Francelis

We had a really nice stay overall. The staff was fun, welcoming, and made the experience enjoyable. Our concierge, Nasha, was definitely the highlight—she was friendly, efficient, and extremely helpful throughout our stay. While I’d rate the hotel around an 8/10, I would still recommend it for the great views and positive atmosphere.

Friends

4/10

Poor

26 Mar 2026

Nicole

The property was clean, staff not so friendly aside from a few individuals, bottom shelf liquor and few outdated issues with some of the rooms.

Partner

10/10

Exceptional

24 Mar 2026

Roneshia

The room was nice and spacious. Furniture was a little ragged but it didn’t take away from ambiance. Loved my stay!

10/10

Exceptional

23 Mar 2026

Brian

Hot tub was great

Partner

4/10

Poor

23 Mar 2026

Ellen

The Royalton Hideaway was disappointing and I won't be returning to another one. We were assigned a butler whose job it turned out to be was to constantly harass us to attend a \"90 minute\" but we heard it was more like 3 hour meeting to buy into the Royalton Barbados membership. The wine was terrible and there was only 2 types of wine and the food was mediocre. I am vegetarian and they had few limited options. The entertainment was the highlight of the experience. The beach was smaller than we thought it would be and you have to get up by 6:30 am to get a chair by the pool if you want an umbrella. The reception staff were not friendly or helpful.

Friends

2/10

Poor

22 Mar 2026

Perry M

I will never go back to Royalton the staff lies and are very rude. The receptionist at front desk never answers the phone. The beach is a joke small and ugly to me. Only beautiful site was a rock sitting in the ocean. We slept in a dirty room bed the first night we arrived there and I did not know they were dog friendly I would not have booked my stay there. Very upset I feel that we spent a lot of my for nothing. I am not well rested for a 7 day trip. Not a good vacation. Will not go back to Royalton.

10/10

Exceptional

21 Mar 2026

Tonya

We had an amazing time! ❤️🌴🍹

2/10

Poor

20 Mar 2026

Rayan

room was disgusting

Partner

10/10

Exceptional

20 Mar 2026

Franchesca

Amazing services, staff were extremely welcoming and very polite. Property was clean and well maintained.

Partner

4/10

Poor

19 Mar 2026

Berk

Property is run down…service is less than mediocre …food is terrible …if you are not on a budget I wouldn’t stay here , period . This was a big mistake !

Partner

8/10

Excellent

19 Mar 2026

Terri

The spa was awesome. Therapists were wonderful. Macarena and Velma were excellent.

Family

10/10

Exceptional

19 Mar 2026

Edwin

I can't speak for the Royalton as a whole, but the hideaway staff was amazing! All inclusive resorts have never been an interest to me. I went because friends love it and I trust them. I am not a convert but I can honestly say it was a great experience. The amenities and food were good but the staff felt like my family. So a very special thanks to (and I won't give out full names) Tash, Gar, Est, Nat, and Dar.

Family

8/10

Excellent

15 Mar 2026

Justine

Room was good, chairs and throw pillows were dirty. Bed could use a new mattress

Partner

10/10

Exceptional

14 Mar 2026

agnes

Very spacious,

Partner

8/10

Excellent

12 Mar 2026

Elizabeth Marie

Vibe team was great, some staff were friendly but not all made it super welcoming. The pools and bartenders were also very nice!!

Friends

4/10

Poor

07 Mar 2026

Alma Rebeca

The hotel was okay overall, but it felt a bit run down and could use some updates. The staff interactions were somewhat impersonal, and we didn’t feel particularly welcomed during our stay. Unfortunately, the food quality was quite disappointing and did not meet our expectations. The buffet area also had an unpleasant odor that made dining there difficult. Based on our experience, I wouldn’t recommend this hotel to friends.

Partner

4/10

Poor

28 Feb 2026

Laura

I have never left a negative review before. I understand that no property is perfect, and I always try to focus on the positive. However, this experience was serious enough that I feel obligated to share it.

I am giving this Royalton two stars only because the staff members were genuinely kind and welcoming. They were doing their best under what appeared to be challenging conditions.

Unfortunately, the property itself was in poor condition. The building was consistently dirty throughout our stay. There was construction happening day and night, making it impossible to rest. The pool water was cold, the hot tubs were not working, and there were no towels available after 3:00 PM. Housekeeping was inconsistent and difficult to access.

Most concerning, we saw cockroaches in the building and mold in the bathroom. That is not acceptable at any level, especially for a resort that promotes itself as a premium experience.

Guests plan, save, and sacrifice for their vacations. Time off is precious and cannot be replaced. When guests invest their limited time off and trust a brand at this level, the experience should reflect that commitment. I trust leadership will take appropriate steps to address both the operational gaps and their impact.

( Pictures and videos are available)

Partner

6/10

Pleasant

25 Feb 2026

Sam

Some parts were great and some staff were also really great. Check in took 1 1/2 hrs. Hotel was overbooked and our son got bumped to another building for 2 nights then had to switch rooms. He had to vacate old room and didn’t get into new one for 5 hrs. Requests for restocking mini bar water didn’t happen. We were told just to keep coming down to reception which didn’t always have some. A bit disconnect on operations. Would be great if staff got people up doing activities. Have been to other all inclusives that they had more interaction with guests

Friends_and_family Family

2/10

Poor

24 Feb 2026

Christina Aileen

So the first night that I arrived, I was given a room that was extremely unsanitary. I went to the front lobby and requested a new room. They didn’t have any rooms that night and they provided us with a “loaner room” and then was told to go to the lobby in the morning to get a new room. I waited till 5 o’clock the next day to get a new room and the room was still unsanitary. The manager of the hideaway needs to be fired because her hospitality and customer service sucks. I was. I was not reimbursed for the first night of inconvenience, but offered a 25 minute Swedish massage which was horrible as well because I did not get rubbed on my mid or lower back just my shoulders and my neck which is not what I asked . Forget about ordering room service to your room. Food comes over an hour late and the food is cold. Most of the food at this resort sucks no traditional Caribbean food had to check out a day early because of the horrible experience and still not one person from hospitality reach reached out to try to rectify the situation.

Friends

10/10

Exceptional

21 Feb 2026

douglas George

I had an amazing experience during my stay at the Hide away. From the moment I arrived, the staff made me feel welcomed and well taken care of. A special shoutout to Tashael Joseph, who went above and beyond to ensure everything was perfect. Her professionalism, kindness, and attention to detail truly elevated the entire stay.

I also want to highlight Eddie from valet, who was incredibly friendly and efficient every time I needed my car. His upbeat attitude and helpfulness made coming and going effortless.

The resort itself was beautiful, but it was the people who made the experience exceptional. I’m already looking forward to my next visit.

Partner

6/10

Pleasant

12 Feb 2026

Thomas

The facilities were all pretty good. The buffet was always lukewarm, but pretty tasty. The highest point were my butlers, Raymond and Kurtney! They gave EXCELLENT service and was a tremendous representation of your organization! They were the ones that saved my experience. The greatest downside was the children everywhere. I always choose an adult ONLY resort, which is what I thought this was. The Hideaway was an adult only section, but if you share everything else with the family resort it defeats the purpose.

Leisure Partner

6/10

Pleasant

10 Feb 2026

Iain

A mixed bag. The airport transfer is a minimum of 90 minutes. Roads are bad & its not comfortable. Driving by locals can be scary!

The hotel is big & geared to the US market. It consists of 8 accomodation blocks in a U shape around the beach with the main building at the back. Rooms & beds are pretty good.

The \"Hideaway\" is a complete misnomer, its just the first 3 blocks on one side & not hidden away at all.

It has its own pool & bars + section of the beach & is adults only. The pool area is very noisy because of non-stop music played at the bar all afternoon. Its not a place to spend a relaxed & quiet day,

If there is one word to describe the whole place its \"NOISY\". Leaf blowers going at 7:30 am, construction works at 7pm, incessant music around the pool & sometimes 2 lots of music playing at adjacent pools.

The main entertainment stage is directly below & in front of the main lounge/bar area & any time it is in use the volume is immense. This makes the lobby bar areas unusable. There was some sort of DJ event on Sat 31st Jan where the noise level was utterly absurd.

The food is pretty good & the drinks are branded. There are 5 or 6 restaurants apart from the main buffet. Unfortunately, all these are also really noisy because they have hard tiled floors & high ceilings & no soft furnishings. Sound just bounces around inside them,

Don't buy anything like sunscreen or insect repellent from the shop. The prices are beyond obscene - left a bad taste. 5 star? Maybe..

Partner

2/10

Poor

02 Feb 2026

Lisa

Cleanliness, quality of food, long wait times, advertise 7 restaurants but only 1 and buffet open. Staff ignores you when you approach the bar, most look like they don’t want to be there. Made reservations for the Culinary Experience, when we arrived it was closed. Made reservations for private beach dinner pre-ordered the surf and turf package. The package stated “ lobster and filet.” When we were seated and champagne opened we were told they were out of lobster, and prawns were the substitute. We received thin, tough meat and small shrimp. Never received our birthday gift from guest services. Awful, I do not recommend.

10/10

Exceptional

01 Feb 2026

Gwendolyn

Yes...amenities..clean room staff

Friends_and_family Friends

8/10

Excellent

30 Jan 2026

Tracey

Great room. Grounds clean, good location

10/10

Exceptional

28 Jan 2026

Terry

Room was very clean

Shout out to Mervin hideaway manager, Terrel butler, cherryann at front desk and Jefferson bars.
Great staff

Leisure Partner

4/10

Poor

23 Jan 2026

Cheryl

We travel a lot and first time at Royalton and this is the first time we felt uncomfortable with the majority of the staff being rude and not courteous. We definitely said thank you to the few that were nice. Unaware with original booking upon check in asked to pay required daily tax upfront. Arrived when dark and no lights in hallway to room and elevator out of order. This resort is not fully adults only. The hideaway is very small and shared with family side at beach, restaurants, pools and entertainment. Our room was not cleaned on the second day and had to ask 3 times to restock the refrigerator with water. Also, this is not a fully stocked mini bar, only 2 small beers. Had leak in bathroom sinks and took numerous requests to get fixed and still leaked. The beach was an unorganized mess, not enough chairs and very crowded, cushions were filthy, torn and worn out and towels were very old and faded. Only can sign out snorkel gear for half hr and only had one pair available so couldn't snorkel together. Rooms are run down and back to main entrance to lobby and heard lots of commotion delivering elevator parts on crates. Sports bar over 1 hr wait for food, no pretzels, no beer during big game. No coconut martini at main bar. Overall, not sure we will recommend to friends wanting to visit in August.

Leisure Partner

6/10

Pleasant

20 Jan 2026

Christina

The hospitality was very low.

8/10

Excellent

17 Jan 2026

Jillian

Property was lovely. 50% of the staff were amazing. Food was decent. Buffet had a large selection and was never crowded Tashael from Expedia was located on the property and was amazing. She was able to help us book all of the restaurants for the entire stay and helped with anything else we needed.

Leisure Friends

10/10

Exceptional

14 Jan 2026

Marina Suzette

Everything and everyone was very helpful, friendly, knowledgeable about where to go and to have a good time off the resort.

10/10

Exceptional

12 Jan 2026

Taylor

Everything was great, location, restaurants, beach, pools and lounge areas were all very clean and the resort was not packed or crowded. Very nice all inclusive stay.

Leisure Partner

10/10

Exceptional

07 Jan 2026

David

Room were spotless, great night life, amazing ambiance and great amenities.

Leisure Self

2/10

Poor

04 Jan 2026

Nicola

St lucia review

My wife surprised me with a trip to the Royalton Saint Lucia, and while I would never complain in front of her about a gift like this, it was clear that she was disappointed given the cost and expectations.

The resort is marketed as a luxury experience, which is of course subjective, but it did not feel luxurious to us. Upon arrival, we were dropped off at the so-called VIP check-in area, which was underwhelming. The drop-off itself felt more like a motel entrance than a luxury resort. Ironically, the main hotel reception area looked far more appropriate, so I’m not sure why VIP guests are directed to this separate space. The VIP check-in felt like a brightly lit waiting room with no real décor or atmosphere. There was no welcome drink, no sense of arrival, and no experience that made us feel like we had booked an adults-only luxury resort. Check-in was slow and inefficient, to the point that we didn’t even want to wait for the bellboy and carried our own luggage to the room.

My wife had booked an ocean-view room. In reality, most rooms at the resort appear to have some form of ocean view, as the buildings are laid out in a horseshoe shape facing the cove. Our room was fine and did have a partial ocean view, but it didn’t feel meaningfully different from what I imagine most other rooms would offer.

One of the biggest disappointments was the “adults-only” branding. While our building was adults-only, the resort itself is not. More than half of the buildings

Leisure Partner

4/10

Poor

26 Dec 2025

Shahin

Poor service, cheap liqure, low quality food
We booked the presidential suit in the Hideaway Resort for the Christmas and stayed in tge unit 3310. It is a 3 star service and food with a 5 star price, way overpriced and disappointing. We tried to make the best of it.

The staff response very slow and often simply ignore the request and won't provide it.
Only cheap liquor, no premium wine or whiskey (even to purchase to enjoy it). They don't even provide straw and expect you to drink the smoothies!

Our bathroom lights went out tonight out of four nights, and had to use my flash light.

No sheets or pillows for the sofa bed, it took several phone calls to get them at midnight!

At arrival, the receptionist didn't bother to stand up or even offer help to move our bags to the room!

The elevators are dirty, like has not been cleaned in years, way small, and no fan or ventilation, and definitely watch out for its door, it closes fast and hits you hard!

The shower valve hot/cold direction was wrong and burned us a couple of times!

Their hair dryer did not plug into the bathroom outlet! Wrong type, Lol!

The shower water flow was slow and insufficient, yet the water pressure in the public area resroom was so fast and strong that would soak you standing two feet away!

I asked for SCUB Diving and they signed me for SNUBA!

I can list another 10+, but i guess you got it.

Leisure Family

8/10

Excellent

24 Dec 2025

Reshma

Wonderful stay here

Leisure Family

8/10

Excellent

21 Dec 2025

Roman

Room is new and clean, staff is friendly

Leisure Family

8/10

Excellent

21 Dec 2025

Desirae Alex

We enjoyed the various pools

2/10

Poor

15 Dec 2025

ROXANA ARIADNA

STAY AWAY FROM THIS HOTEL
I don't know how is part of Royalton Group.
No beach, no entertainment, not enough staff, poor food and a la carte restaurant never has anything in the menu. And on top of that, in the last day they took $ from our credit card without any explanation and no authorization.
If you go to that hotel, take a picture of the contract you have to sign at the check-in when they also take your credit card#. Ask for statement of your room when you check-out and take a picture when they cut your magnetic bracelets.
They will charge you for no reason, after you leave. When you call the hotel and ask why they charged you- the reason is changing from one person to another
Horrible experience!

Leisure Partner

6/10

Pleasant

12 Dec 2025

LaToya Nicole

The property was very nice. I had issues with the staff and it was impossible to get fresh towels when requested. The system with using the app to make request is pointless when they don't respond. Also calling the front desk and guest services did not produce results. I also had issues with guest services and using the business center. The logistics behind staying here was less than favorable.

Leisure Family

2/10

Poor

05 Dec 2025

Osvaldo

Absolutely would never stay at this resort or recommend it to anyone. Not one staff member was helpful or friendly. You can tell the resort is not maintained very well as there is tons of damage in the rooms, restaurants, and pools. None of the windows in the restaurants seemed to have ever been cleaned. Room cleaning was just re doing the bed. 1/5 stars and that is being generous.

Leisure Partner

6/10

Pleasant

23 Nov 2025

Cameron

The beach was beautiful and we enjoyed spending time in the Hideaway pool. We enjoyed the food at each restaurant and the buffet. The resort itself was average, the halls and elevators could use a good cleaning, and the customer service was below par.

8/10

Excellent

23 Nov 2025

Natalie Olivia

Staff was amazing extremely pleasant and helpful.

Special shout out to Kayla our personal concierge..Thank you

Leisure Partner

8/10

Excellent

14 Nov 2025

Ami

We had a wonderful time at the Royalton. Stayed in Hideaway (adults only side) and did Diamond Club, which was so worth it. Our butlers (Nikita and Kayson) helped with what we needed, they were able to get us dinner reservations. Dinner at Hibachi, Italian and Tex Mex were great. Service was good, there were times where the hotel appeared understaffed, but we were happy with the trip. The hotel is 90 minutes from the airport and it's an experience to get there, lots of windy roads. Some people have gotten motion sickness secondary to this, so just be prepared. St. Lucia is beautiful and more mountainous that I expected. Staff at the Hideaway bar (Stephen, his sister and his crew) were lots of fun.

Leisure Friends

4/10

Poor

22 Oct 2025

Jennifer

The customer service was horrible overall!!! Rizaria, Miracle and Damy were the exception! They were awesome. It took us two days to get clean towels. The drinks were horrible and it was hard to get a reservation for dinner. The actual resort is nice but the customer service drinks and food ruined the overall experience.

Leisure Partner

10/10

Exceptional

19 Oct 2025

yamina

Love Lucia

We stayed at the hideaway which is adults only. The room was amazing the ground was amazing and the food was amazing. The only problem I have is the checkout when trying to depart and get our wristbands cut the line was so long and not enough staff which almost mad us late to the airport I was told we had to wait or they will charge us extra I was confused because everything was already paid for however it end up working out and we left but that was my only issue everything else 10/10

Friends_and_family Family

4/10

Poor

15 Oct 2025

Scott

Hot tubs not hot, invited two friends that live on the island to see me and eat dinner with me. They were not allowed to eat there even though I would pay. Security guards gave hard time every time they came to pick me up. Would never stay there again

Business Self