Name: Bay Gardens Hotel
Address: Reduit Beach Avenue, Rodney Bay Village, Castries, LC

6/10

Pleasant

17 Jul 2026

Aisha

Breakfast was amazing

Partner

10/10

Exceptional

16 Jul 2026

Oral Philmore

Bay Gardens Hotel is in the heart of the commercial center yet sufficiently private. There are four pools that are earliestly accessible and it's within 50 meters of beach and sea. The staff, especially Nadia, are nice abd responsive. Staff will recognize you by name if you are a returning for a second visit. Simply wonderful. It's my home away from home.

Friends

10/10

Exceptional

13 Jul 2026

Dianna

We stayed at the Bay Gardens Hotel in June for our high school reunion class trip—a fun getaway to reconnect and create new memories. It was a wonderful experience from beginning to end. The staff was incredibly accommodating and went above and beyond to make our stay enjoyable.
The food, rooms, and entertainment were all excellent. I also loved that we could visit the other Bay Gardens properties simply by showing our wristbands, which made the experience even better.
Overall, everyone in our group had an amazing time. I would definitely stay at Bay Gardens Hotel again and highly recommend it to anyone visiting St. Lucia.

Friends

10/10

Exceptional

13 Jul 2026

Valerie

We had a wonderful stay overall and would definitely recommend this hotel. The rooms were clean, housekeeping did an excellent job every morning, and the staff were friendly and welcoming.

The breakfast buffet was one of the highlights of our stay. There was a great variety every morning. The Sunday dinner buffet was also very good, and we really enjoyed the Thursday and Saturday karaoke nights.

Our only disappointment was the lunch. We ordered three burgers, and unfortunately they were inedible. They tasted very undercooked and ended up being a waste of about $60 USD.

The biggest concern was that my husband, our two boys, and I all ended up with numerous insect bites during our stay. We reported it to the front desk, and while they said someone would spray the room, there wasn't much follow-up. We understand we're in the Caribbean and expected the occasional mosquito, but the number of bites we all received seemed excessive.

Overall, I'd still rate this hotel 9/10. The excellent service, cleanliness, and outstanding breakfast made for a very enjoyable vacation.

Family_with_children

4/10

Poor

12 Jul 2026

Journey

After spending the entire day out on Friday, I returned to my room only to discover that the safe would not open. I entered the correct code numerous times, but every attempt to unlock it failed.
I immediately tried contacting the manager, but was unable to reach anyone. My call was eventually transferred to the front desk, where I repeatedly explained that all of my cash and my debit card were locked inside the safe, leaving me with absolutely no access to my money. As a result, I was unable to purchase dinner or meet my basic needs. Despite clearly explaining the urgency of the situation, the only response I received was, “Sorry for the inconvenience, but there is nothing we can do until 7:00 a.m. tomorrow.”
This response was completely unacceptable. A guest being denied access to their own money due to a malfunctioning hotel safe should have been treated as an urgent matter, not dismissed with a generic apology and no attempt to provide a solution.
The following morning, at approximately 8:00 a.m., I contacted the front desk again to express my frustration and to inform them that I had gone without a meal since the previous evening because I had no access to my cash or debit card. Once again, I was met with another apology and told that Facilities would arrive shortly.
Maintenance did not arrive until 8:42 a.m. to resolve the issue. While the safe was eventually opened, what was most disappointing was the complete lack of accountability afterward.

Self

10/10

Exceptional

12 Jul 2026

Leroy

Everything

Family

8/10

Excellent

07 Jul 2026

Charlene

I particularly liked the cleanliness of my room!

Self

8/10

Excellent

06 Jul 2026

Wayne

Nice hotel with comfortable rooms. Bar and restaurant are good and the breakfast buffet is good too.
The physical property could use updating, but it really doesn’t take away from how comfortable the hotel is

Business

8/10

Excellent

05 Jul 2026

Steven

.

8/10

Excellent

03 Jul 2026

Rasheed

It was a great experience I will recommend other to stay they

Partner

10/10

Exceptional

28 Jun 2026

Rebecca

Very nice and cozy.

Self

10/10

Exceptional

25 Jun 2026

Faith

My stay was great. The staff were pleasant and attentive. The amenities were nice. Rooms were clean. I liked the reading area. Breakfast was great, wide variety of items.

Self

8/10

Excellent

20 Jun 2026

Tamara

The staff was very friendly and helpful. The food was excellent.. And I liked the ability to bus over to the resort and do something different.

Family_with_children

8/10

Excellent

18 Jun 2026

Andrea

The room was beautifully cleaned. Generally staff was very helpful. The breakfast was exceptionally fabulous.

Friends_and_family Friends

6/10

Pleasant

17 Jun 2026

Regina

The light in my room was not working and it was not fixed during my stay.

Self

10/10

Exceptional

10 Jun 2026

Justin

Great Bajan breakfast. The

10/10

Exceptional

07 Jun 2026

Jose nouel dominguez

Close everything fun and under the sun. The staff helped me and my group the entire time we needed transportation or
Recommendations on what to do
around the island. Very convenient to all your needs, definitely will stay here again

Friends

4/10

Poor

05 Jun 2026

Naesha

One of the waitress there kept flirting with my husband. He in turn broke the boundaries of our relationship. What was supposed to be a happy romantic getaway turned to be the trip that led to my divorce. I wish staff would’ve been more professional but I’m grateful that this trip revealed some ugly truths

Partner

10/10

Exceptional

04 Jun 2026

Oswald

The staff were excellent. The room was very clean. Really helped to improve the overall experience of the vacation

Partner

4/10

Poor

31 May 2026

C R John

For a last minute overnight booking it was quite an experience. Despite letting staff know I had mobility issues a room was allocated on the other side of the complex.

After paying for an upgrade in order to get closer to the entrance the upgrade was worse in every way than the room I was given. I then downgraded to the original room type.

Breakfast was plentiful but limited hot protein options.

Friends_and_family Family

8/10

Excellent

29 May 2026

Charles

The hotel worked for the night.

Family_with_children

10/10

Exceptional

28 May 2026

Caitlin

The hotel, inn and resort are all undergoing renovations, so there's a bit of construction right now, but everything was wonderful.

Friends

8/10

Excellent

25 May 2026

Shanelle

Nice stay and friendly staff. Close to supermarket, bank, mall, restaurants etc.

Family

8/10

Excellent

23 May 2026

Kesha

Wait time for food during lunch or diners is terrible. But food tasted good.

Family_with_children

10/10

Exceptional

18 May 2026

Mark

The bar and breakfast was great!!!

Partner

6/10

Pleasant

18 May 2026

Kheron

Clean room

8/10

Excellent

14 May 2026

Afyia

Breakfast could have been better

8/10

Excellent

13 May 2026

Jamila

While I did appreciated the location and the fact that I could have visited the other resorts. I felt the breakfast could have been better in terms selection. Looking forward to the hotel upgrade.

6/10

Pleasant

11 May 2026

Krystal-Ann

The staff was not friendly in comparison with other stays.

Partner

8/10

Excellent

07 May 2026

Tara

Add more flavor to the food

Friends

10/10

Exceptional

03 May 2026

Richard

Older traditional resort but well kept. Rooms spotless, great staff. Excellent breakfast including an assortment of local cuisine. Regular scheduled shuttle to the beachfront resort but only a 20 min easy walk. Local shops and supermarket next to hotel. Karaoke at the bar!

Family

10/10

Exceptional

02 May 2026

Elvin De Jesus

Felt very welcomed from the beginning to the end. Very helpful and attentive and they made sure all of my group was well taken care of.

Friends

8/10

Excellent

30 Apr 2026

Marticia

The breakfast was fresh but limited in my opinion. I arrived before check in and was given a room which I'm grateful but it was on the ground floor right next to the main entrance to the hotel. Not ideal at all. Between cats, frogs, and geckos outside my patio door all day

Self

10/10

Exceptional

28 Apr 2026

Lisa

Very good stay. Pleasant helpful staff. Tasty breakfast choices.

Self

10/10

Exceptional

27 Apr 2026

Angelique

BREAKFAST WAS FANTASTIC

Family_with_children

10/10

Exceptional

26 Apr 2026

elizabeth

Breakfast was amazing especially for a vegetarian! Lots of options.
Quick walk to the beach and great activities for the kids!
The Karaoke kept us laughing through the night. Will be back again!

Family_with_children

10/10

Exceptional

23 Apr 2026

Valmiki

The property was undergoing renovations but this was not distracting or problematic. The room while a bit on the older side was very well appointed and kept clean. The staff was extremely friendly, and the food was very tasty and reasonably priced. The location was excellent especially when paired with the access to the Resort via the shuttle. I would highly recommend this hotel for good value. Close to KFC and a decent shopping area.

Family_with_children

8/10

Excellent

20 Apr 2026

Sylvia

Breakfast lacks variety and the towels are not clan and often have dirty stains.
The staff is pleasant.

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Kevin

Clean room

Self

10/10

Exceptional

17 Apr 2026

Sita

I thoroughly enjoyed my stay here. From the moment I arrived, the staff was incredibly friendly and welcoming, making check-in a breeze. The breakfast was a highlight—everything was fresh, delicious, and offered a great variety. Plus, you can’t beat the location! It’s close to everything, which made it so easy to get around and explore.

Partner

10/10

Exceptional

14 Apr 2026

Andre

No

10/10

Exceptional

10 Apr 2026

Guerino

Bay Gardens is one of the best hotels that I have ever stayed in. The staff is very nice and diligent. They keep the property very clean. I am lookimg to staying there again when I visit St Lucia.

Family

8/10

Excellent

07 Apr 2026

william

Great place to stay

6/10

Pleasant

07 Apr 2026

Sahara

There is a lot of room for improvement in general I would say the room was fairly clean with minor bits of dirt in the bathroom

Self

8/10

Excellent

06 Apr 2026

ray

The room on the lower flat of the building WiFi signal is very poor especially Room 109

10/10

Exceptional

03 Apr 2026

Jarrel

Excellent quality

Partner

8/10

Excellent

02 Apr 2026

Markaisha

Laundry service is great staff very courteous and professional

Family_with_children

10/10

Exceptional

01 Apr 2026

Jasmine

Yes the overall facility was clean hospitality was welcoming staff was friendly. Breakfast was really good

Partner

8/10

Excellent

30 Mar 2026

Olivier

Friendly staff

Partner

10/10

Exceptional

27 Mar 2026

Jeremiah Clifford

Review: A Tropical Home Away from Home
Rating: 5/5 Stars
The staff at Bay Gardens truly goes above and beyond to look after their guests while keeping the properties looking sharp. It has become our genuine home away from home, and we find ourselves returning time and time again.
One of the standout features is the access to beach amenities available to all guests—it makes the experience so seamless and enjoyable. We want to extend a huge thank you to the entire team for their incredible hospitality, including:
• The welcoming Front Desk attendants
• The hardworking restaurant breakfast crew
• The attentive beach security
• The helpful Wibit crew
We truly appreciate the effort everyone puts in to make each stay special. We can't wait to come back!

Family_with_children

10/10

Exceptional

26 Mar 2026

Christine

Service and cleanliness was great
I would visit again for sure
Thank you for everything

Family_with_children

10/10

Exceptional

23 Mar 2026

Cornelia

This is my 3 rd time choosing bay garden and it’s a lovely place on a budget quick trip. They have started renovation and upgraded the lobby which is very beautiful. I was a bit disappointed in the gym offering and my room housekeeping but the staff and food were top tier as usual.

Family

8/10

Excellent

21 Mar 2026

Sophia X

Very friendly staff, beginning with front desk! Room smell fresh after cleaning. Location is excellent, very close to shops, bank, grocery stores plus many more.... and eatery restaurants. Close to beach!

Family

8/10

Excellent

19 Mar 2026

loni

Breakfast nice a bit more variety would of been nice,rooms was always clean and most of the staff was nice and helpful,except one she probably had a bad day but didnt offset our stay.

Partner

10/10

Exceptional

15 Mar 2026

Irma

Don't know. Did not use the pool

2/10

Poor

11 Mar 2026

Jacob

***NOT CHILD FRIENDLY!!!!!***

It has not been enjoyable and my daughter calls it “the hotel with the horrible singers” (karaoke singing) until 1030pm or later. When that’s done, you can hear the people at the bar until sometimes 12am. It took 5 nights for us to be moved. I can’t understand when I’m checking in and have my 6 year old daughter, and I am put in a room directly in front of the karaoke bar, how can’t you foresee me complaining? I couldn’t be ANY closer. All staff shrugged and stated nothing that we can do. It is a very small property.

10/10

Exceptional

09 Mar 2026

Hilary Ann

Clean

Partner

10/10

Exceptional

07 Mar 2026

Anjilla

Bay Gardens Hotel is quite a dated hotel however some refurbishments were taking place to the dining area just prior to me leaving. I found the meals (lunch and dinner) good with breakfast being my least favourite as could be quite hit and miss on some days.
My room was a standard king size room with a balcony which was an adequate sized room and modern which was cleaned thoroughly each day. I used the gym most days which is small however has all the necessary equipment for a decent work out.
There is a shuttle bus which takes you to the beach and sister hotels which is a great plus about this hotel stay.
Another plus is the hotel provides water filling stations which provide filtered water.
The majority of the staff were helpful and pleasant and the hotel is located in an ideal spot near to shops and a mall and local bars which I felt safe going to as a lone female traveller.
St Lucia hotels can be extremely expensive but I found this to be good value for money and would definitely stay there again in the future.

Self

8/10

Excellent

07 Mar 2026

Julissa

The rooms were clean but small and the staff were very friendly and helpful.

Friends

8/10

Excellent

06 Mar 2026

Denise

The hotel was very tidy and well kept. The housekeeping ladies were super friendly and cleaned our room every day! Pool was exceptional all beach chairs were new. Shuttle service to the beach was the best service for drop off and pick up. We would go back!

Partner

2/10

Poor

05 Mar 2026

Gail

I was extremely disappointed with my stay at this hotel. The cleanliness was unacceptable — the rooms and common areas were not properly maintained and it made the experience very uncomfortable. A hotel should prioritize hygiene, and unfortunately that was clearly lacking here.

The breakfast was also very poor. The food options were limited and did not taste fresh at all. It was definitely not what you would expect when staying at a hotel.

The only positive part of the experience was the morning tea, which was actually quite good. Other than that, the overall stay was very disappointing. I would not recommend this hotel unless major improvements are made in cleanliness and food quality.

Family_with_children

10/10

Exceptional

03 Mar 2026

Tracy Elizabeth

Yes everything was excellent will be coming back most definitely 😎

Family_with_children

10/10

Exceptional

03 Mar 2026

Nicole

Clean and friendly

Partner

6/10

Pleasant

02 Mar 2026

Brent

I am allergic to cats and they were everywhere including the restaurant and the pool chairs

4/10

Poor

02 Mar 2026

Antionette

t

10/10

Exceptional

28 Feb 2026

Alexander J

It was what was expected being in an island. Food was Caribbean (expected) and decent. Room was clean and nice and kept clean. Use of 3 facilities was nice with shuttles running was nice too. Overall I would stay there again

Partner

10/10

Exceptional

19 Feb 2026

Abdoul Aziz

Great staff and very clean property.. if you are looking for a great time and vacation this is the place to be

Family_with_children

10/10

Exceptional

19 Feb 2026

vicki

We enjoyed the close proximity to town.
Staff was wonderful and breakfast was great different things each day

8/10

Excellent

14 Feb 2026

Karen

Loved the hotel and the shuttle to the other properties. Happy hours were fun. Our room was near ice machine and kitchen so a bit loud, but would stay there again for sure. Staff were fantastic. Pools were great.

Leisure Family

8/10

Excellent

11 Feb 2026

Carol

Staff were wonderful and helpful. We appreciated the daily maid service and especially the access to the Bay gardens resort (we stayed at the hotel) also the extra decorated breakfast table for our wedding anniversary! And the dessert?

Leisure Friends

6/10

Pleasant

10 Feb 2026

John

We had ants everywhere in the room. Our fourth stay at this hotel. The new menu is not great. There are not enough pool towels. We had to wait until 3pm to get towels for the pool.

Leisure Friends

6/10

Pleasant

10 Feb 2026

John

New menu is not great. Food was much better in the past.

Leisure Friends

10/10

Exceptional

10 Feb 2026

Tatiana

Friendly and helpful staff. Room was clean with daily cleaning service

4/10

Poor

09 Feb 2026

eryn

Staff was very nice at the check in. Food was decent, hotel wasn’t that nice. Best part of the hotel were the stray cats and the shuttle to the other property! That side was spectacular, stay at the resort not the hotel

8/10

Excellent

08 Feb 2026

Ulla Marjatta

Friendly staff, clean room, great location.

Leisure Partner

8/10

Excellent

08 Feb 2026

Patricia

Friendly staff, wonderful breakfast with great variety!

Leisure Family

10/10

Exceptional

08 Feb 2026

William Ronald

staff were helpful and friendly . room was keep very clean for us .

Leisure Partner

10/10

Exceptional

07 Feb 2026

Jenilee

We had an amazing stay at Bay Gardens Hotel. Every staff member was friendly, helpful, and extremely accommodating, making us feel welcome from the moment we arrived.

We arrived six hours before check-in and were still accommodated. The team stored our luggage, allowed us to use the facilities, and even shuttled us to the Bay Gardens Resort to enjoy the amenities there as well.

Breakfast was excellent with great options and a different menu each day. The care shown when our 4-year-old had a minor injury was truly appreciated, the staff were attentive, compassionate, and followed up immediately on our return.

A wonderful, stress-free stay. We would absolutely return and highly recommend.

Leisure Family

10/10

Exceptional

07 Feb 2026

Al

The room was okay the bed was comfortable had an amazing time, I’ll give it an 8/10 .

Leisure Self

6/10

Pleasant

05 Feb 2026

Annemarieke

We made 2 bookings. The first room (312) was really noisy, because of the highway next to it. The mosquitos just came through the front door because there were big gaps. Tv only channel was CNN, bath could not be filled. It's an old room, that was clear. We could hear our neighbours conversation word by word. Would not recommend this room.
The second room was a \"Standard King\" room (111), that room was really nice, no noise, modern TV (smart), nice terrace. We had a really pleasant stay here. I would recommend this room.
All the personel were very friendly, the food was good, the pools were clean.

Leisure Partner

6/10

Pleasant

02 Feb 2026

Kristine

The rooms are average, clean and quiet. staff were excellent! and the amenities are average as well. We would shuttle to the sister hotel on the beach. Purchased the all inclusive plan which was nice. No issues eating at any of the resorts. Would stay again.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Akeem

Excellent

10/10

Exceptional

01 Feb 2026

stefan

Very happy

4/10

Poor

31 Jan 2026

Angelica

The room was lack luster. There was no phone, no iron in the room. The servers were not friendly.
Their tone and facial expressions were unapproachable
The front desk staff was friendly and helpful
The pool was nice and clean

8/10

Excellent

30 Jan 2026

earl Tyron

The staff was good, its just the need for urgency wasnt there, took forever to sit you for breakfast and longer to bring water...
The main issue is the hotel is Lacking entertainment BIG TIME, and the bar, and restaurant closes to early. I came on vacation to have a good time not to go to bed at 10pm
.. Entertainment, Entertainment, Entertainment....NEEDED... Also when you guys have karaoke, please advertise to let people know.. Rooms are clean, staff, is nice but need to move quicker....more urgency!!

Business_and_leisure Family

8/10

Excellent

27 Jan 2026

Antoinette

The location of the place was good as it was close to the mall and other stores.

Leisure Friends

8/10

Excellent

26 Jan 2026

Christine

Convenient location. Easily walkable. No not tub but pool was nice. Food was pretty good

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Morissa

The staff was the best my entire stay was amazing. I would definitely recommend and return.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Lorraine

Staff was very friendly and transportarion was very convenient. Rooms wery very clean.

8/10

Excellent

20 Jan 2026

Rosie

Nice hotel, could be a little cleaner, but the staff was by far the best. Everyone was helpful, cheerful and kind.

Leisure Friends

4/10

Poor

18 Jan 2026

Perpetua

Went to celebrate the new year with my best friend but things did not work out the way we expected. I was given wrong information about the new year's dinner to no fault of mine and I felt punished because of wrong informaiton. I was not allowed to have my own buffet which I was informed was part of the package. Although management was apologetic she could have done better to make this day a memorable one after all it was just dinner but they made a big deal that I am not allowed buffet which in fact was quite humilating. It was extremely disappointing to be honest. The only reason Im giving two stars is because there was a wonderful supervisor who did try to put a smile on our faces. She was exceptional. I am still upset by this experience and will not recommend Bay Gardens to any of my friends.

Leisure Self

8/10

Excellent

17 Jan 2026

Bradley

I really enjoyed my stay and the staff were all very friendly and welcoming. The breakfast was also always amazing.

My only real disappointment was the lack of evening entertainment at the Bay Gardens locations. Surely there could be some sort of entertainment eg karaoke nights, steel pan music etc etc on various nights.

Self

10/10

Exceptional

15 Jan 2026

Victoria Rosalie

Amazing food & service would go there again

Leisure Friends

10/10

Exceptional

11 Jan 2026

SABINA

I had a great stay, buy y’all don’t believed in giving guess wash clothes

8/10

Excellent

10 Jan 2026

Hewitt

The breakfast menu varied daily and included many local cuisine options.

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Kyron

The room was clean had all the amenities and the staff were very helpful.

Business_and_leisure Family_with_children

8/10

Excellent

08 Jan 2026

Mellissa

Variety to choose from

8/10

Excellent

07 Jan 2026

Kenrick

Everything was good during my stay

Leisure Partner

8/10

Excellent

07 Jan 2026

jacqueline regina

The breakfast staff& bell hops were the best! The food was outstanding!

Leisure Self

6/10

Pleasant

07 Jan 2026

Barry

The breakfast variety was as standard as other comparable complimentary styles but the quality could take a slight lift a long with dinner. Meals being my major concern .
The staff is pretty good , room was clean and comfortable and the hotel located in a prime area in walking distance of everything you’ll need . I would stay there again .
I w

Leisure Self