Bay Gardens Hotel

2/10

Poor

11 Mar 2026

Jacob

***NOT CHILD FRIENDLY!!!!!***

It has not been enjoyable and my daughter calls it “the hotel with the horrible singers” (karaoke singing) until 1030pm or later. When that’s done, you can hear the people at the bar until sometimes 12am. It took 5 nights for us to be moved. I can’t understand when I’m checking in and have my 6 year old daughter, and I am put in a room directly in front of the karaoke bar, how can’t you foresee me complaining? I couldn’t be ANY closer. All staff shrugged and stated nothing that we can do. It is a very small property.

10/10

Exceptional

09 Mar 2026

Hilary Ann

Clean

Partner

10/10

Exceptional

07 Mar 2026

Anjilla

Bay Gardens Hotel is quite a dated hotel however some refurbishments were taking place to the dining area just prior to me leaving. I found the meals (lunch and dinner) good with breakfast being my least favourite as could be quite hit and miss on some days.
My room was a standard king size room with a balcony which was an adequate sized room and modern which was cleaned thoroughly each day. I used the gym most days which is small however has all the necessary equipment for a decent work out.
There is a shuttle bus which takes you to the beach and sister hotels which is a great plus about this hotel stay.
Another plus is the hotel provides water filling stations which provide filtered water.
The majority of the staff were helpful and pleasant and the hotel is located in an ideal spot near to shops and a mall and local bars which I felt safe going to as a lone female traveller.
St Lucia hotels can be extremely expensive but I found this to be good value for money and would definitely stay there again in the future.

Self

8/10

Excellent

07 Mar 2026

Julissa

The rooms were clean but small and the staff were very friendly and helpful.

Friends

8/10

Excellent

06 Mar 2026

Denise

The hotel was very tidy and well kept. The housekeeping ladies were super friendly and cleaned our room every day! Pool was exceptional all beach chairs were new. Shuttle service to the beach was the best service for drop off and pick up. We would go back!

Partner

2/10

Poor

05 Mar 2026

Gail

I was extremely disappointed with my stay at this hotel. The cleanliness was unacceptable — the rooms and common areas were not properly maintained and it made the experience very uncomfortable. A hotel should prioritize hygiene, and unfortunately that was clearly lacking here.

The breakfast was also very poor. The food options were limited and did not taste fresh at all. It was definitely not what you would expect when staying at a hotel.

The only positive part of the experience was the morning tea, which was actually quite good. Other than that, the overall stay was very disappointing. I would not recommend this hotel unless major improvements are made in cleanliness and food quality.

Family_with_children

10/10

Exceptional

03 Mar 2026

Tracy Elizabeth

Yes everything was excellent will be coming back most definitely 😎

Family_with_children

10/10

Exceptional

03 Mar 2026

Nicole

Clean and friendly

Partner

6/10

Pleasant

02 Mar 2026

Brent

I am allergic to cats and they were everywhere including the restaurant and the pool chairs

4/10

Poor

02 Mar 2026

Antionette

t

10/10

Exceptional

28 Feb 2026

Alexander J

It was what was expected being in an island. Food was Caribbean (expected) and decent. Room was clean and nice and kept clean. Use of 3 facilities was nice with shuttles running was nice too. Overall I would stay there again

Partner

10/10

Exceptional

19 Feb 2026

Abdoul Aziz

Great staff and very clean property.. if you are looking for a great time and vacation this is the place to be

Family_with_children

10/10

Exceptional

19 Feb 2026

vicki

We enjoyed the close proximity to town.
Staff was wonderful and breakfast was great different things each day

8/10

Excellent

14 Feb 2026

Karen

Loved the hotel and the shuttle to the other properties. Happy hours were fun. Our room was near ice machine and kitchen so a bit loud, but would stay there again for sure. Staff were fantastic. Pools were great.

Leisure Family

8/10

Excellent

11 Feb 2026

Carol

Staff were wonderful and helpful. We appreciated the daily maid service and especially the access to the Bay gardens resort (we stayed at the hotel) also the extra decorated breakfast table for our wedding anniversary! And the dessert?

Leisure Friends

6/10

Pleasant

10 Feb 2026

John

We had ants everywhere in the room. Our fourth stay at this hotel. The new menu is not great. There are not enough pool towels. We had to wait until 3pm to get towels for the pool.

Leisure Friends

6/10

Pleasant

10 Feb 2026

John

New menu is not great. Food was much better in the past.

Leisure Friends

10/10

Exceptional

10 Feb 2026

Tatiana

Friendly and helpful staff. Room was clean with daily cleaning service

4/10

Poor

09 Feb 2026

eryn

Staff was very nice at the check in. Food was decent, hotel wasn’t that nice. Best part of the hotel were the stray cats and the shuttle to the other property! That side was spectacular, stay at the resort not the hotel

8/10

Excellent

08 Feb 2026

Ulla Marjatta

Friendly staff, clean room, great location.

Leisure Partner

8/10

Excellent

08 Feb 2026

Patricia

Friendly staff, wonderful breakfast with great variety!

Leisure Family

10/10

Exceptional

08 Feb 2026

William Ronald

staff were helpful and friendly . room was keep very clean for us .

Leisure Partner

10/10

Exceptional

07 Feb 2026

Jenilee

We had an amazing stay at Bay Gardens Hotel. Every staff member was friendly, helpful, and extremely accommodating, making us feel welcome from the moment we arrived.

We arrived six hours before check-in and were still accommodated. The team stored our luggage, allowed us to use the facilities, and even shuttled us to the Bay Gardens Resort to enjoy the amenities there as well.

Breakfast was excellent with great options and a different menu each day. The care shown when our 4-year-old had a minor injury was truly appreciated, the staff were attentive, compassionate, and followed up immediately on our return.

A wonderful, stress-free stay. We would absolutely return and highly recommend.

Leisure Family

10/10

Exceptional

07 Feb 2026

Al

The room was okay the bed was comfortable had an amazing time, I’ll give it an 8/10 .

Leisure Self

6/10

Pleasant

05 Feb 2026

Annemarieke

We made 2 bookings. The first room (312) was really noisy, because of the highway next to it. The mosquitos just came through the front door because there were big gaps. Tv only channel was CNN, bath could not be filled. It's an old room, that was clear. We could hear our neighbours conversation word by word. Would not recommend this room.
The second room was a \"Standard King\" room (111), that room was really nice, no noise, modern TV (smart), nice terrace. We had a really pleasant stay here. I would recommend this room.
All the personel were very friendly, the food was good, the pools were clean.

Leisure Partner

6/10

Pleasant

02 Feb 2026

Kristine

The rooms are average, clean and quiet. staff were excellent! and the amenities are average as well. We would shuttle to the sister hotel on the beach. Purchased the all inclusive plan which was nice. No issues eating at any of the resorts. Would stay again.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Akeem

Excellent

10/10

Exceptional

01 Feb 2026

stefan

Very happy

4/10

Poor

31 Jan 2026

Angelica

The room was lack luster. There was no phone, no iron in the room. The servers were not friendly.
Their tone and facial expressions were unapproachable
The front desk staff was friendly and helpful
The pool was nice and clean

8/10

Excellent

30 Jan 2026

earl Tyron

The staff was good, its just the need for urgency wasnt there, took forever to sit you for breakfast and longer to bring water...
The main issue is the hotel is Lacking entertainment BIG TIME, and the bar, and restaurant closes to early. I came on vacation to have a good time not to go to bed at 10pm
.. Entertainment, Entertainment, Entertainment....NEEDED... Also when you guys have karaoke, please advertise to let people know.. Rooms are clean, staff, is nice but need to move quicker....more urgency!!

Business_and_leisure Family

8/10

Excellent

27 Jan 2026

Antoinette

The location of the place was good as it was close to the mall and other stores.

Leisure Friends

8/10

Excellent

26 Jan 2026

Christine

Convenient location. Easily walkable. No not tub but pool was nice. Food was pretty good

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Morissa

The staff was the best my entire stay was amazing. I would definitely recommend and return.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Lorraine

Staff was very friendly and transportarion was very convenient. Rooms wery very clean.

8/10

Excellent

20 Jan 2026

Rosie

Nice hotel, could be a little cleaner, but the staff was by far the best. Everyone was helpful, cheerful and kind.

Leisure Friends

4/10

Poor

18 Jan 2026

Perpetua

Went to celebrate the new year with my best friend but things did not work out the way we expected. I was given wrong information about the new year's dinner to no fault of mine and I felt punished because of wrong informaiton. I was not allowed to have my own buffet which I was informed was part of the package. Although management was apologetic she could have done better to make this day a memorable one after all it was just dinner but they made a big deal that I am not allowed buffet which in fact was quite humilating. It was extremely disappointing to be honest. The only reason Im giving two stars is because there was a wonderful supervisor who did try to put a smile on our faces. She was exceptional. I am still upset by this experience and will not recommend Bay Gardens to any of my friends.

Leisure Self

8/10

Excellent

17 Jan 2026

Bradley

I really enjoyed my stay and the staff were all very friendly and welcoming. The breakfast was also always amazing.

My only real disappointment was the lack of evening entertainment at the Bay Gardens locations. Surely there could be some sort of entertainment eg karaoke nights, steel pan music etc etc on various nights.

Self

10/10

Exceptional

15 Jan 2026

Victoria Rosalie

Amazing food & service would go there again

Leisure Friends

10/10

Exceptional

11 Jan 2026

SABINA

I had a great stay, buy y’all don’t believed in giving guess wash clothes

8/10

Excellent

10 Jan 2026

Hewitt

The breakfast menu varied daily and included many local cuisine options.

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Kyron

The room was clean had all the amenities and the staff were very helpful.

Business_and_leisure Family_with_children

8/10

Excellent

08 Jan 2026

Mellissa

Variety to choose from

8/10

Excellent

07 Jan 2026

Kenrick

Everything was good during my stay

Leisure Partner

8/10

Excellent

07 Jan 2026

jacqueline regina

The breakfast staff& bell hops were the best! The food was outstanding!

Leisure Self

6/10

Pleasant

07 Jan 2026

Barry

The breakfast variety was as standard as other comparable complimentary styles but the quality could take a slight lift a long with dinner. Meals being my major concern .
The staff is pretty good , room was clean and comfortable and the hotel located in a prime area in walking distance of everything you’ll need . I would stay there again .
I w

Leisure Self

2/10

Poor

05 Jan 2026

Burtlin

So I decided to give this place a try for a night. Over-rated at best! There's better rooms out there in that category.
The room chosen was a Croton Standard King. Didn't know what to expect or what that would look like. First of all, it is a very long walk away from the lobby/parking etc. Also if one is placed in a room with a number in the 300s, you'd think there's an elevator for those not able to go up and down the stairs. When asked about that, I was told to upgrade to get a lower level room or I should have stated in my booking. So no one was able to accommodate us.
The room itself was not the best. Too small for a big old low king bed with two old with twin sinking mattresses. The quality of the bed sheets are just as terrible. No microwave, not a even a chair or a desk. Give me a break. Cheap tiles throughout and a vanity made of low grade material. The mirror over the vanity is way too low; a tall person have to bend to use it.
I also spotted lots of ants. Thsy may have been coming from the hibiscus flowers placed on the bed and in the bathroom.
The easterly view is the highway and tall ugly unkept vegetation. The breakfast was ok. But the stay overall left a great deal to be desired.

Partner

10/10

Exceptional

05 Jan 2026

Mariah

Everything was perfect!

Leisure Partner

8/10

Excellent

05 Jan 2026

Jacquet

Staff was always courteous and very helpful. I was a bit thrown by the lack of a toilet paper dispenser but otherwise, the location, amenities, and room were great. Id stay again.

Leisure Self

10/10

Exceptional

05 Jan 2026

Rhea

Fabulous staff, tasty food, the drinks were amazing!!! Easy location with walking access to many other places! Convenient hotel shuttle to other properties etc… we will definitely be back! This place felt like home

Leisure Family_with_children

4/10

Poor

02 Jan 2026

Arnaldo

Misleading All-Inclusive

Service was ok but what they advertised as a ALL INCLUSIVE it wasn’t real

Extra payment were required and some drinks were not All inclusive

I strongly DO NOT recommend ALL INCLUSIVE at Bay Gardens Hotel.

Leisure Family

10/10

Exceptional

01 Jan 2026

Norris Denver

Clean room | courtesy Staff

Family

6/10

Pleasant

31 Dec 2025

Celeste Clarissa

The staff were mostly amazing especially Yohan who give great recommendations on places however they could improve on

8/10

Excellent

29 Dec 2025

Isha

Clean room, breakfast and staff.

Leisure Partner

8/10

Excellent

28 Dec 2025

Zorida

Hospitality, amenities, staff..

Leisure Family

6/10

Pleasant

27 Dec 2025

David

The room booking was misleading - the pictures didn’t relate to the room we booked meaning we had to upgrade it live in a dark little box for 5 days

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Nicole

The bar offer a good selection of drinks.

Leisure Family

10/10

Exceptional

21 Dec 2025

Davin

Clean rooms and friendly staff. Big up a man like Kerwin who made finding and booking adventures easy.🇧🇧

Leisure Partner

10/10

Exceptional

20 Dec 2025

Stephanie

It was excellent, the room as always clean, the staff were helpful and friendly.

Business

8/10

Excellent

18 Dec 2025

Laura-Lee

Generally we had a good experience.

We stayed in room 101 which was right against the kitchen, so there was a considerable amount of noise.

Business

10/10

Exceptional

17 Dec 2025

Lotoya

It was a great experience, the staff were very courteous

Leisure Family

6/10

Pleasant

17 Dec 2025

Tamara

Good service and clean room. Did not like quality of the hygiene products.

Business Self

10/10

Exceptional

15 Dec 2025

Lena

Everything was perfect, so friendly staff

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Nicholas

My recent stay at Bay Gardens Hotel in Saint Lucia was nothing short of exceptional, reaffirming why this property continues to be one of my preferred destinations on the island. Although I have stayed here before, this visit was by far my best experience, driven largely by the remarkable service delivered throughout the hotel.

From the moment I arrived, the front desk team set the tone for a truly memorable stay. Their friendliness, attentiveness, and willingness to assist with even the smallest request made a significant difference. They consistently demonstrated genuine warmth and professionalism, ensuring that every interaction felt personal and welcoming. Their dedication to guest satisfaction deserves special recognition.

The property itself continues to deliver on comfort and convenience. My room was spotless, well maintained, and equipped with all expected amenities. Housekeeping did an excellent job of keeping the space fresh and tidy throughout my stay, contributing to a relaxed and worry-free environment.

Breakfast was another highlight. The hotel does an admirable job of delivering a menu that feels both familiar and distinctly local. The dishes showcased Saint Lucian flavors in a way that felt authentic and well-balanced, making each morning something to look forward to.

The hotel grounds were clean and inviting, offering a sense of calm that complements the overall experience. Internet speeds we

Business Self

10/10

Exceptional

11 Dec 2025

Nicholas

My recent stay at Bay Gardens Hotel in Saint Lucia was nothing short of exceptional, reaffirming why this property continues to be one of my preferred destinations on the island. Although I have stayed here before, this visit was by far my best experience, driven largely by the remarkable service delivered throughout the hotel.

From the moment I arrived, the front desk team set the tone for a truly memorable stay. Their friendliness, attentiveness, and willingness to assist with even the smallest request made a significant difference. They consistently demonstrated genuine warmth and professionalism, ensuring that every interaction felt personal and welcoming. Their dedication to guest satisfaction deserves special recognition.

The property itself continues to deliver on comfort and convenience. My room was spotless, well maintained, and equipped with all expected amenities. Housekeeping did an excellent job of keeping the space fresh and tidy throughout my stay, contributing to a relaxed and worry-free environment.

Breakfast was another highlight. The hotel does an admirable job of delivering a menu that feels both familiar and distinctly local. The dishes showcased Saint Lucian flavors in a way that felt authentic and well-balanced, making each morning something to look forward to.

The hotel grounds were clean and inviting, offering a sense of calm that complements the overall experience. Internet speeds we

Business Self

8/10

Excellent

08 Dec 2025

Melvin

Will say Later

2/10

Poor

07 Dec 2025

Yoanne

.

Leisure Self

10/10

Exceptional

07 Dec 2025

Natalie

Had

8/10

Excellent

06 Dec 2025

Marlon

Quick check in and warm welcome.

8/10

Excellent

27 Nov 2025

Ricardo

The room was clean and the staff were kind and friendly.
The only downside was the unstable internet in the room.

Business_and_leisure Family

8/10

Excellent

24 Nov 2025

Karen

Some update has been done and the rooms are pretty clean with service every day.

Leisure Self

8/10

Excellent

17 Nov 2025

Jade

.

10/10

Exceptional

16 Nov 2025

Dale

Environment was very clean and staff were friendly

Partner

10/10

Exceptional

11 Nov 2025

jacques

Everything

Leisure Friends

10/10

Exceptional

08 Nov 2025

Torva

Would stay again

Leisure Self

10/10

Exceptional

08 Nov 2025

Felicita

Staff. To include security guard the young one Hanone. Very impressive when I arrived he accommodated me and my family although. We arrived early in the morning

Business Family

10/10

Exceptional

08 Nov 2025

Felicia

Staff and amenities

Friends_and_family Family

6/10

Pleasant

02 Nov 2025

MELISHA V.

Meals and room.

Leisure Partner

8/10

Excellent

31 Oct 2025

Linda

The room was spotless. However, the food (fish etc.) served for dinner could have been heated before being served.

6/10

Pleasant

30 Oct 2025

Charmaine

The staff was pleasant There was a bug on the wall on first arrival.

8/10

Excellent

27 Oct 2025

Ethlyn

We had an amazing time at BGH. Great location, comfortable room, great selections from the buffet breakfast to the complimentary shuttle service to the resort. Special thanks to the General Manager, Ms. Gustave for arranging the lovely decor on the bed and the champagne for our birthday celebrations. Kamani, you are a star, continue to shine, Shanica and Keamalyn thanks for making our birthday dinners at the resort memorable. My husband and I greatly appreciate your warm hospitality.

Leisure Partner

8/10

Excellent

21 Oct 2025

Shaquille

Enjoyed

Leisure Self

10/10

Exceptional

19 Oct 2025

Arnan

Staff was very accommodating and polite.

10/10

Exceptional

16 Oct 2025

Sabra

There was no stove but the kitchen was good enough

Leisure Family

10/10

Exceptional

16 Oct 2025

Sarah

Loved everything about this hotel. Great location, clean and large comfortable rooms, brilliant breakfast, staff lovely, pools wonderful.

Leisure Friends

10/10

Exceptional

15 Oct 2025

Crystal

I loved my stay here. Staff was very helpful

2/10

Poor

14 Oct 2025

Jean

.

10/10

Exceptional

14 Oct 2025

Donald

.

Business Self

6/10

Pleasant

11 Oct 2025

christine

Am sorry I didn’t have a view I was put in a room that was very far away, and I was sharing a room with a door to another room and I would wake every morning to noise and music and loud talking.

Leisure Self

8/10

Excellent

02 Oct 2025

Veronica

We had a very relaxed stay and the staff were helpful and attentive, especially Lashawn. The only thing I did not like was that the pool was closed for our entire stay. We only had small pockets of time when we were not busy, so taking the free shuttle to the resort was impractical as it ran once an hour. Everything else was good quality for the price we paid. Thanks again to all the staff.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Erik

Great experience overall. I was in town for the annual Red Tie Gala for the Botham Jean Foundation and this was one of two hotel options. The other was Bay Gardens' resort hotel which is about .75 miles away but on the beach. The Bay Gardens Hotel is lower-priced than the resort, but the staff runs an hourly shuttle to the resort if you want to go to the beach. The advantage of the hotel over the resort is that you're close to shopping with a large grocery store, a KFC and more dining options. My only complaint was that the shower was a \"freeze or boil\" type situation. It was hard to get the temperature just right. Great service, friendly staff and wonderful breakfast station with an omelet bar.

Business Self

10/10

Exceptional

28 Sep 2025

Rohan

The Hotel was nice and clean the staff was very friendly. I have to mention one staff member who was exceptionally great at her job (Ebony). The service she provided was top-tier!! would recommend this hotel.

Business_and_leisure Self

8/10

Excellent

23 Sep 2025

Richard

Always a great hotel for the family vacation or a weekend getaway.

Business Self

10/10

Exceptional

23 Sep 2025

RISHI

Plase pay some attention to the mosquitoes in the Croton Suites.