Name: Bay Gardens Inn
Address: Rodney Bay Village, Castries, LC

2/10

Poor

25 Jul 2026

Anissa

When I booked my stay .It said breakfast included .when myself and guest got there for breakfast we was told that our stay doesn’t include Breakfast atp I was confused .Tried rectifying with management to no avail.So I ended up paying $30 USD for the worst breakfast ever in my life .I contacted Expedia and the representative confirmed that my stay included Breakfast.Representative contacted hotel and to no avail.

10/10

Exceptional

18 Jul 2026

Samuel

Staff were very professional, friendly and helpful. Rooms were clean, buffet breakfast was great, quite a few options, nice views from the balconies.

Self

10/10

Exceptional

30 Jun 2026

Shannon

Clean friendly

Family

2/10

Poor

29 Jun 2026

Cisco

The hotel has so much potential. The managers are such a waste of time, poorly trained, poor people skills, poor customer care, overall just need to go back to school and learn how to put guests first!

One outstanding staff member at the front desk should be promoted to manager as they can learn so much from her, Natasha you are a star, customer focused, showing genuine care about the customers and the hotel. Well done Natasha!

My room was dirty with stains on the toilet seat, ceiling fan dust covered, furniture dusty, and only large towels. And to top it all it’s a building site with school children using the pool in the day time.

Last trip I was owed a refund for an upgrade that was a clear downgrade and the manager now says this will not be refunded.

What an experience!

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

Basil

The staff was very helpful and friendly always with a smile, always asking what they can do for me, the rooms are clean every morning, the view is amazing from the balcony, breakfast was ok , dinner and lunch 👍, overall a dream place to come well done to the management and staff, a big thank you from me and the family 🇱🇨🌞❤️

Family

6/10

Pleasant

11 Jun 2026

Olivier

Garden inn closed under renovations. Relocated to garden Hotel.

Partner

8/10

Excellent

30 May 2026

Gwenneth

Some staff were very helpful and the others not so much.

Family

10/10

Exceptional

12 May 2026

Albertha

Yes, breakfast room was clean and she was perfect. I think I was the property on the side which I had fell. I had an accident and scrape my knee but a pat from all that everything else was good because they were doing construction in the front so we had to go through the side door.

Partner

8/10

Excellent

07 May 2026

Cosbert

Good breakfast clean room.

Self

10/10

Exceptional

01 May 2026

James

Nice place to stay with reasonable budget cost

Self

10/10

Exceptional

26 Apr 2026

Andrew

Ok

Partner

8/10

Excellent

24 Apr 2026

ANESA

Everything was as expected, loved our stay there

Family_with_children

10/10

Exceptional

23 Apr 2026

Jonathan

This group of hotels is excellent with shutters between them all, including the beach resort, which is lovely

Self

10/10

Exceptional

22 Apr 2026

Edwige

Très bon séjour, certes les chambres auraient besoin d’un petit rafraîchissement car les équipements sont un peu usés mais rien qui gâche le séjour.
La chambre a été nettoyée parfaitement tous les jours.
Le personnel est très agréable et aidant lorsque l’on a besoin de renseignements.
L’accès aux différents sites avec la navette est très pratique.
Emplacement idéal si on souhaite manger, faire quelques courses, retirer de l’argent. Arrêt de bus tout proche pour aller se balader.
Excellent séjour.

Friends_and_family Family

8/10

Excellent

03 Apr 2026

Anna

Breakfast was wonderful

8/10

Excellent

27 Mar 2026

Rolando

Bay Gardens inn is a very nice place and the area is perfect, the only thing that’s needed is some upgrade to the rooms. I’ve been traveling to St. Lucia for years now and have stayed there many times. The shower needs an upgrade, the face basin needs and upgrade. The tiles needs and upgrade the toilets need and upgrade.

I think they need to take off the shower tub and just have walking showers which would make it so much better for one with a wheelchair. Other than that Bay gardens in is a very good choice and the buffet breakfast is very very very good. The service from the staff is priceless. They have excellent teamwork and I will be back again.

Self

8/10

Excellent

05 Mar 2026

Carole

The pool is clean and enjoyable for swimming laps. I often had the pool to myself
The room was kept clean. It had a small but effective refrigerator and microwave. Glasses, plates and silverware were useful and cleaned for me after use.
The staff was very friendly and responsive.
The breakfast was bountiful, consisting of fresh fruit, made to order omelettes, cereal, pastries and delicious coffee
I haven’t tried the bar yet
The neighborhood is convenient with a mall with supermarket and small, friendly bars and restaurants.
I enjoyed the Bay Gardens so much,
I decided to stay another week!

Self

8/10

Excellent

28 Jan 2026

Rose

Clean room and very friendly staff, however, there seems to be a shortage of towels, one needs to request either a face towel, wash rags and bath mats. Shampoo/hair conditioner dispenser does not work.
The customer service representative was just amazing. She is an asset to Bay Gardens.

Leisure Partner

10/10

Exceptional

19 Jan 2026

Gilson

Great service and staff was lovely.

Leisure Family

6/10

Pleasant

11 Jan 2026

Nadeyah

Clean room. Great staff.

Leisure Self

8/10

Excellent

04 Jan 2026

Francilia

Spacious rooms, great location

Leisure Partner

6/10

Pleasant

04 Jan 2026

Richard

The staff were friendly and the restaurant was very good, however, the room was very tired and worn. Although the room was clean and tidy, the furniture was old, the safe was broken and the bathroom door would not close properly due to a broken hinge. It took forever to get hot water for a shower. With some renovations, the inn would be very nice due to its location and the amicable staff.

Leisure Family

10/10

Exceptional

01 Jan 2026

Jan

The breakfast!

Partner

2/10

Poor

29 Dec 2025

Eslyn

Friendly staff. Bad breakfast.

6/10

Pleasant

21 Dec 2025

Natasha

It was ok

Leisure Friends

8/10

Excellent

15 Dec 2025

Dyane

Yes

Self

10/10

Exceptional

12 Dec 2025

Tarah

My stay was awesome. Thank you Baygardens 🔥

Leisure Partner

8/10

Excellent

04 Dec 2025

Abiose

I am mostly pleased with my stay - I'll be back

Leisure Family

8/10

Excellent

17 Nov 2025

Claudio

the staff

Partner

8/10

Excellent

10 Nov 2025

Nicole

The highlight was the staff: friendly, helpful, knowledgeable and honest
Security was top notch and the shuttle to the beach a stroke of genius
There were issues with the appliances provided.
Maintenance of equipment like AC and pool loungers could be improved
All in all, I’d highly recommend this Hotel for your holiday and business stay

Business

6/10

Pleasant

07 Nov 2025

Newellyne

The experience was lovely. Staff was helpful and professional

Leisure Partner

6/10

Pleasant

02 Nov 2025

Journey

Soundproof rooms …smaller gap underneath the doors

Leisure Self

6/10

Pleasant

02 Nov 2025

Trevor

A/c was good internet quality was terrible

Friends_and_family Friends

10/10

Exceptional

25 Oct 2025

Tsarrio

Friendly staff, good food and a cleanbroom everyday

Business

8/10

Excellent

21 Oct 2025

Kimone

The thorough cleaning and santizing of rooms is important to ensure there are no signs of the person(s) who occupied the room prior to you.

Family

8/10

Excellent

12 Oct 2025

Rolando

Their breakfast is top of the line. Rooms are very nice. Staff is very friendly

Business

10/10

Exceptional

08 Sep 2025

Melva

Great property. Lovely staff

Family

10/10

Exceptional

28 Aug 2025

David

Always nice place to stay

Business Self

10/10

Exceptional

25 Aug 2025

Naiosh

The property is located in the heart of everything the hotel is break fast is excellent the hotel staff very helpful and friendly

Leisure Family

10/10

Exceptional

11 Aug 2025

Virgil

Sweet

Leisure Self

2/10

Poor

04 Aug 2025

kent

Didn’t get a room and wasn’t issued a refund

10/10

Exceptional

30 Jul 2025

Daniel

Friendly staff. Very helpful

Business_and_leisure Family

10/10

Exceptional

17 Jul 2025

Oral Philmore

The hotel was clean and a safe place from which to do business.

Business Partner

8/10

Excellent

29 Jun 2025

Jannick

Bay Gardens Inn is a beautiful inn! Tropical and the staff is so polite and helpful . The breakfast is too notch . I think the front door can be properly secured, the bathroom sink in our room be unclogged , and the shower itself needs a little more sprucing up. The bed and pillows comfy , air condition worked great! I think the hotel should allow guest to log in and out using their own user account for Netflix- if that is possible then I was not able too. It asks for a code that I couldn’t receive at front desk. Aside from this - wonderful tropical place , convenient and safe.

Business_and_leisure Partner

8/10

Excellent

27 Jun 2025

Dravid, Kervell

It was good.

Leisure Friends

2/10

Poor

23 Jun 2025

tonnette

The property was completely unacceptable. There were roaches all over the floor, and there was no microwave provided. Additionally, there was no soap or shampoo for my shower. I reported these issues to the staff multiple times, but they ignored me. When I spoke to the manager, she was unhelpful and refused to offer any compensation or assistance to improve my experience during my seven-day stay in St. Lucia.

I strongly urge anyone considering this place to avoid it; it’s terrible, and the staff is equally disappointing. They show no respect for guests and seem more interested in receiving tips than providing help. The air conditioning was not functioning, and what frustrated me the most was the presence of large cockroaches everywhere. The property was not clean, and I did not receive any support.

I asked for coffee, but they refused to show me where to find it. When I requested a bottle of water on a sweltering 90° day, I was told I would have to walk to another hotel to get it. This was, without a doubt, the worst place I have ever stayed, and I am seeking a full refund. Nothing was working as promised; the manager kept saying they would try to resolve the issues, but they never followed through. I felt lied to and neglected, as they clearly cared only about themselves. I have videos to prove my argument.

Leisure Family_with_children

8/10

Excellent

13 Jun 2025

JAVIER E

Nice Hotel in great location.

Business

8/10

Excellent

03 Jun 2025

Bryan

Nice place!

Everything good in general

Business

8/10

Excellent

01 Jun 2025

JAN

We had good time there

Leisure Partner

2/10

Poor

17 May 2025

Tamica

Don’t waste your time.

This stay was terrible, the female security guard was so rude for no reason at all. Needed a stay before my airbnb was ready and after leaving a nice hotel to this was a terrible downgrade in every way.

Friends_and_family Family

4/10

Poor

13 May 2025

Eiliania

Run down motel

Leisure Partner

2/10

Poor

13 May 2025

Gretchen

Terrible place, terrible staff.

Leisure Family

2/10

Poor

13 May 2025

Gretchen

The only staff that were pleasant were Petula (receptionist) and Kerwin (excursions staff). The people in the dining area (restaurant) were highly rude and disrespectful. There were no pleasantries even when guests said “good morning”. They don’t provide wash cloths and they don’t give a tour or explain amenities to the guests. There are no elevators so please be mindful of your luggage (staff will help with this but it may take a couple minutes especially if on the second floor.

The ice machine was not easily located. There are no wash cloths and the towels often came spotty or dirty after room service changed them out. Do not use the water kettle even to heat up any bottles water as they were not clean. The way this facility is set up is not considerate.
Staff seemed perturbed when you asked them ABOUT ANYTHING. I have never had this experience in any of the Caribbean islands that I’ve visited and I’ve been to Many islands. The bulletin board is not visible if you don’t come and look for it.
Furniture is dated (bed creaked and made noises with changing the slightest positions).

The transportation is NOT included so be prepared to pay round trip 240 to and from the lodging.
I was highly disappointed and dissatisfied with the stay.

Leisure Family

8/10

Excellent

25 Apr 2025

Deena Natatia

Good customer service and I really enjoyed my stay

2/10

Poor

15 Apr 2025

Domilla

What was offered online when you get there opposite of everything

10/10

Exceptional

12 Apr 2025

Peter

Great!

Business Self

10/10

Exceptional

10 Apr 2025

Vernessa

Always make me feel welcome, everytime i come back,like I've never left home.

8/10

Excellent

02 Apr 2025

Leslie

Very beautiful environment. Close to shopping and the beach.

Business Self

8/10

Excellent

02 Apr 2025

Leslie

Peaceful and very relaxing

Business Self

8/10

Excellent

25 Mar 2025

Rohan

They should have outlets by the bedside to charge your phone the outlets are too far

Leisure Friends

10/10

Exceptional

21 Mar 2025

SABINA

Great place to stay

Leisure Family

4/10

Poor

14 Mar 2025

Desmond

No comment here as I filed a complaint and refund request with Expedia. I left the following day and had to find another hotel. I sustained a fall the first night in my assigned room.

Leisure Self

10/10

Exceptional

14 Mar 2025

Malinda

Great Stay

Great service, clean accommodations and I would definitely recommend it. There was an issue with the room on night one Patchouli and Ricky were awesome at resolving the problem quickly.

Friends_and_family Family

6/10

Pleasant

12 Mar 2025

Kevin

Lots to like about Bay Gardens Inn. Good position for bars, restaurants, shops and Reduit Beach. However we were put in Room 146, ground floor, which looks out over the car park and road to the delivery entrance of the hotel. Woken up early in the morning (4.45am to 6.30am) by deliveries and staff making noise. Lack of privacy as doors or curtains had to be closed all the time. Asked to be moved and just told (quite rudely in fact) it was our fault for not requesting a garden view room. Would definitely stay again but would definitely refuse rooms 145, 146, 245 or 246

Leisure Partner

10/10

Exceptional

08 Mar 2025

SABINA

Great stay

8/10

Excellent

06 Mar 2025

Julie

I enjoyed my stay here immensely! The staff are wonderful, the room was clean and comfortable and it's in a great location. Highly recommend a stay here when you're in St. Lucia

Leisure Self

10/10

Exceptional

03 Mar 2025

Deonarine

Close to food and transport and resort

2/10

Poor

01 Mar 2025

Michela

The hotel presents several issues. The shower wasn’t working properly and it was impossible to take a shower without burning or freezing. Breakfast was of low quality as dinner buffet. Facilities and room furniture are old. Hair drier exploded while in use. Very pricey for the quality offered. Staff should be kinder and more professional.

Leisure Partner

8/10

Excellent

23 Feb 2025

Robert

Staff are friendly and helpful. Can walk to the beach, restaurants, and shopping. Great manager's party.

Leisure Partner

4/10

Poor

19 Feb 2025

Nicole

Unfortunately, this was not the hotel for me. Decent for a 1-night stay but not more than that. The hotel staff were nice, pleasant, and helpful. Front desk representative Patunia (forgive me if I’ve misspelled her name) was wonderful, as was security guard Marcel who was always greeted us well. However, the property is very dated and needs a good renovation.

On arrival, we received a room that had an old school lock and key safe but the lock was missing - you read that right, the lock was missing. When I called the front desk to have this addressed they said there aren’t enough locks/keys for every room and I’d have to wait until someone checks out to get one. After carrying our valuables around with us for almost 2 days (as we explored the island) and multiple checkins with the front desk on the status of the lock, I had enough. I requested a new room or a partial refund because I booked a room with a functioning safe. Magically, a lock/key became available after that request. The water pressure and shower temperature the first day was room temperature and just cold the second day, but they managed to fix the issue. The microwave (appeared to be new) did not work and had to be rewired. Other issues were stains on walls and floors, cracks/chips in tiles, worn out grout. That said, the rooms were clean and I found the overall cleanliness to be good.

Do NOT use the hotel taxi service (Bay Garden Resorts Taxi service). The Manager named Telvin John was extremely rude!

Family

6/10

Pleasant

17 Feb 2025

Jermain

Close to the shops

Leisure Family

2/10

Poor

11 Feb 2025

Rogelio

Expensive hotel with cheap service

First of all I pay doble the amount of money for my stay than my college
Eventough we had same room
Rooms of the hotels are very old, bed with mattress old and bad smell
Food was not of good quality
Hotel does not have a restaurant we had to walk to another hotel to take our meals
The have a shuttle to the beach but also have to go to the other hotel to get the ride
Bathroom old shower difficult because had problems with the faucet it took me at least 5 minutes to get it as desirable temperature
In conclusion to not stay there unless do not have the money to get a better hotel

Business

10/10

Exceptional

10 Feb 2025

Patricia

The Inn was very nice and quiet. I only stayed for 1 night but the area was very appealing, staff was friendly, and food was good.

Leisure Friends

6/10

Pleasant

08 Feb 2025

Donald

Okay, but very far from worth $500 a night.

Leisure Friends

8/10

Excellent

06 Feb 2025

Wanda

Liked the pool at Bay Gardens Inn, liked the outdoor seating at Bay Gardens Hotel. I feel the restaurant needs alot of changes - the staff were very slow, cooks were slow, food was only okay - nothing really good. Staff were unfriendĺy and rude. Selection of food was less than average.

Leisure Partner

8/10

Excellent

10 Jan 2025

Fame

Ok

Leisure Family

8/10

Excellent

31 Dec 2024

Christine

Great option to stay in Saint Lucia. Happy with the amount of pools at the hotel to choose from. Staff was very friendly. Breakfast had lots of food.

Friends_and_family Family

6/10

Pleasant

31 Dec 2024

Martina

We stayed at Garden Bay Inn and I would rate it 2-3 stars. Although everything else was clean, the floors were dirty. The inn needs major renovations especially when you compare the Garden Bay Resort which was beautiful and we had access to. At the resort, you have access to the gym and the beach which were really nice. The breakfast was served at the Garden Bay Hotel which was ok (probably better than the inn). The shuttles to the resort were every 1 hour or a 15-20 minute walk. Lots of shopping and food options around so that was a bonus. We tried not to think too much about the condition of the Inn otherwise it would have ruined our vacation and thankfully the resort and the beach made up for what the inn was lacking.

Leisure Family

10/10

Exceptional

17 Nov 2024

Raymond

Enjoyed my stay. Easy access to the Rodney Bay strip. Shutttle service to the other Bay Gardens Resorts

Leisure Friends

10/10

Exceptional

16 Nov 2024

Alexandra

Great stay. Great customer service. Perfect area with a grocery store close by and different restaurants.

Leisure Family

6/10

Pleasant

12 Nov 2024

Keawana

The property needs to be updated, especially the bathroom. At times the water was cold or scorching hot. There were ants all around the bathroom sink and the wall that had the towels hanging. A call was made to request spray, that occurred. Once we returned the spray smell was still in the room hours later. We kept the balcony door open to air out. Overall the staff was very pleasant.

Leisure Partner

10/10

Exceptional

11 Nov 2024

Anatoli

Very Clean and Nice

Leisure Family

10/10

Exceptional

24 Oct 2024

Craig

This room and property was ideal for my short business trip. It is clean and all the staff are very helpful.

Business Self

10/10

Exceptional

23 Oct 2024

Andre

Nice property clean and the staff freindly

Leisure Partner

6/10

Pleasant

06 Oct 2024

Valery

La chambre ne nous convenait pas

Partner

10/10

Exceptional

01 Oct 2024

JOSEPHA

Nice property for the money, strongly suggest you pay the extra and stay at the Bay Garden hotel across the lot.....the Bay Garden Inn has NO restaurant, NO bar and you have to go next door to even get a pool towel. Otherwise, it was ok.

Business_and_leisure Friends

10/10

Exceptional

01 Oct 2024

DACIA NANISSA

The staff was very accomodating and friendly

Leisure Partner

8/10

Excellent

11 Sep 2024

Lalita Rojan

The hotel and inn and resort all honor your stay, the beach resort will be my stay

Leisure Family

10/10

Exceptional

11 Sep 2024

sean

My wife and I stayed for 4 days. We loved the hotel and the staff were very friendly.

Leisure Partner

10/10

Exceptional

07 Sep 2024

Mark Anthony

Had a great time

8/10

Excellent

03 Sep 2024

Henry

Staff very friendly, ample parking and great food.
Room was very clean and taken care of.
Bathroom can do with a bit of renovation.

Business Self

10/10

Exceptional

17 Aug 2024

Paulette

Easy to get to the beach food was good

10/10

Exceptional

17 Aug 2024

Paulette

Easy shopping area staff was very helpful

Leisure Family

10/10

Exceptional

05 Aug 2024

Hester

Convenient and affordable, i love it ,you will love it too ,i will definitely recommend this place and the bus shuttle to the areas was awesome

Leisure

6/10

Pleasant

23 Jul 2024

laurel

Property is beautiful but did not like the bathroom. There was not a set time for room service so that was a little annoying. The bathroom did not have an area to place my soap and shampoo and wash clothes.

Leisure Partner

4/10

Poor

22 Jul 2024

Nira

Property old and outdated, and issues not resolved immediately.

10/10

Exceptional

21 Jul 2024

fabrice

Loved my stay!

10/10

Exceptional

12 Jul 2024

Mark

We enjoyed the breakfast and playing at the Water Park!

Leisure Family_with_children

4/10

Poor

04 Jul 2024

Tasha

The Inn is nothing more than a side of the road motel. My room faced the parking lot which was horrific, cats and cars where the view. Seems like it was a spare room. There were no outlets for my asthma machine, the bathroom tub and sink was stained and dirty. I asked to moved to the hotel which was a little better the next day. My initial night was very disappointing due to the condition of the room.

Business_and_leisure

8/10

Excellent

24 Jun 2024

Lorriann

It is close to shopping areas.

Leisure Partner