Name: Royalton Saint Lucia All-Inclusive Resort
Address: Smugglers Cove Drive Cap Estate, Saint Lucia, LC01101, LC

10/10

Exceptional

20 Jul 2026

Deshunar

Great place to stay will be back soon

Friends_and_family Friends

10/10

Exceptional

18 Jul 2026

Garrick

100

Partner

6/10

Pleasant

18 Jul 2026

Katrina

The room smelled of mold. I was bit up all over. Every morning I would have a new bite on my body. (Prob bed bugs) The staff was terrible. There were a few nice staff workers but most had bad attitudes. I had to wait 3 hours for my room to be cleaned after check in. Nothing was explained on how the resort operated. I received a call on the third day of my stay to meet a staff member about a package explaining everything. (By that time, I figured it out). The food was ok. There was nothing to do on the resort after 9pm which was boring. Over all, I would never stay at this resort again.

Family

8/10

Excellent

13 Jul 2026

Nelson

Breakfast was the best never seen anything like it

Partner

8/10

Excellent

12 Jul 2026

Lisa

The property was beautiful, the rooms were large and very clean. Lots to do and everything was spread out so we never felt like we were on top of the other clients. Staff was helpful and the Vibe Team lots of fun. Our only complaint was dining. Several restaurants to choose from but it was Impossible to find the right window in which to book a table for dinner, I was always a little too early or too late. Food portions were very small and often not as described on the menu. Other than that, we had a great week!

Family

6/10

Pleasant

11 Jul 2026

Albania

I liked the dinning options. Most of the staff were courteous, helpful and friendly.

I didn’t like that most of the restaurants were booked.

Family

2/10

Poor

10 Jul 2026

Sabrina

Absolutely not enjoyable. The first day we arrived, we were treated rudely. The front desk did not give any kind of information on restaurants, or where our building was located, or even what our wristbands are for. I would say hello to the men at the front desk and he wouldn’t acknowledge us, the other rolled his eyes and said hi with an attitude. We arrived at 3:30pm, granted check in was at 4pm but we did not have a room ready until 5:30pm. During that time we were told to leave our luggage with the bell hopper and we can walk around. We asked the woman at the front desk where we can eat, she sent us to the buffet which was closed. We asked other guests where to eat and they directed us to the food truck near the kids pool which had one hot dog and one cheeseburger left. While there were 6 of us. I asked the front desk a final time if our room was ready and she said yes and we can get our luggage from the bell hopper. I went to get my luggage and ask where my room was located again since the front desk did not give any information. The man literally tried to snatch MY suitcase from my hand and said he’s taking it to my room. I said kindly i can take it to my room on my own, can you please just direct me where to go. He rolled his eyes and walked away with another person in my group’s luggage to the golf cart. If he’s taking us in a golf cart, he can say that. It was difficult to get any help. They look at you and ignore you. We felt unwelcomed. Not coming back.

Family

6/10

Pleasant

09 Jul 2026

Kass

Typical all inclusive hotel. Nice atmosphere and beautiful setting. Staff is moderately attentive. Details are often missed. Starting at the Diamond club which was over crowded when we got there. Then miscommunication with room type. Butler service was ok, but we didn’t use it too much. Restaurants were ok. Hot and wait times were long. Zen was the exception. Fantastic experience.

Family

10/10

Exceptional

09 Jul 2026

Jennifer

We had an amazing experience during out stay. Staff was amazing and the property was beautiful.

Family_with_children

2/10

Poor

08 Jul 2026

Jalinia

Hello, I am reaching out as I had an extreme health and safety concern regarding this stay at this Royalton resort Property St. Lucia. The stay was not completed and had to find another hotel elsewhere. The hotel agreed to refund us for the first two nights stay as well as the remaining stay.

Friends

4/10

Poor

06 Jul 2026

Gail

The STAFF was AMAZING however the FOOD was NOT AUTHENTIC AT ALL‼️‼️

2/10

Poor

06 Jul 2026

Nia

Terrible!

Friends

2/10

Poor

01 Jul 2026

Mark

Power went out multiple days during stay and that includes no ac + no lights. Horrible.

Partner

4/10

Poor

28 Jun 2026

Christian

I had high hopes for this resort, but unfortunately our experience was extremely disappointing. The problems started at check-in, where the front desk staff was unprofessional and rude. The employee helping us stopped halfway through our check-in to take a phone call, leaving us waiting nearly 40 minutes before returning with no apologies or additional information about the resort.

Our room wasn’t ready for almost 4 hours. While I understand delays happen, what was frustrating was being told every 10-30 minutes that the room would “be ready soon,” only for that cycle to continue for hours. Traveling with a baby made this especially difficult.
If you’re hoping to enjoy the specialty restaurants, be prepared for disappointment. Reservations fill up before many guests even arrive, making it nearly impossible to book on your own. Honestly, you’re not missing much—the menus are very limited, and the food quality was poor with many items being items you can just find at the buffet.

The most concerning issue was our room. There was a leak in the bathroom, and while my husband was showering, a large piece of plaster fell from the ceiling and hit him on the head. We immediately reported it. We weren’t offered a room change, received no meaningful compensation, and no one even asked if my husband needed medical attention.
Overall, this resort fell far below expectations. Between the poor service, lack of communication, safety concerns, and disappointing food, I would not recommend.

Family_with_children

10/10

Exceptional

28 Jun 2026

Justice Chase

We stayed in building 8 (the beach front building) beside the Diamond Club. Highly recommend for the view and convinc!

Family_with_children

10/10

Exceptional

26 Jun 2026

Matthew

Tons to do. Great honeymoon spot. Friendly staff, good food, lots of activities.

Partner

2/10

Poor

25 Jun 2026

Andrea

I’ve been to many all inclusive resorts and this by far was the worst experience. Service and entertainment lacking. Staff is not friendly. Food is subpar. Rooms smell musty and do not have adequate electricity. Coffee pot was not working, requested a new one and I had to hold the button in to brew coffee. Had that coffee maker returned as well they failed to replace it. Hard to get dinner reservations to the various restaurants. Best meal of the entire vacation was had off the resort at the naked fisherman. Witnessed drugs being passed around to guests and bartenders were serving minors.

Family_with_children

8/10

Excellent

23 Jun 2026

Monique

The stay was great the only thing I didn’t like was I paid for the birthday package which I thought came with a birthday cake that I never received. I was allowed to make a reservation for a restaurant waited until 9pm only to go there and the restaurant was not open. It should not have been an option. The staff was friendly though

Self

10/10

Exceptional

23 Jun 2026

Carlene

We had a good time at Royalton St.Lucia, from the food down to the entertainment. We had a couple massage and it's the best we've had. On our next visit, we will be going back to Royalton St.Lucia.

Partner

2/10

Poor

22 Jun 2026

Zamira

Poorly kept room, the room was filled with mold

Self

4/10

Poor

22 Jun 2026

Louis

not much, still owed some money & my receipt.. while I'm being charged for international calls every time I call

6/10

Pleasant

21 Jun 2026

Stephanie

The staff who checked us in was very friendly and helpful. Also the staff who helped with our luggage was very friendly and also helpful. The resort is big and beautiful, that’s where it ends. My guests and I were unable to make reservations at any of the restaurants, we were not informed about any other ways to resolve the issue. We had to leave the resort in order to have dinner. Some of the staff at buffet and sports bar was great also, the I did call the concierge Tashael and she did get us an opening at the steakhouse but we already had plans since this was my birthday trip. Adeola and Janel was a great help also by providing help for excursions or any other activities we might need to attend. My guests and I really didn’t feel welcome at Royalton, we notice that they catered more towards the Caucasian guests which made us keep our tips in our pockets. We spent a lot of money on this vacation trip to feel unwelcome. There was limited to no activities on the resort itself. I was also charged extra for all inclusive twice. They couldn’t explain the reason why. My vacation package was for all inclusive. Royalton really need to get their crap together because they’re going to lose alot of business. If I ever do decide to return to Saint Lucia, I rather stay at a Airbnb than another resort. So my rating for Royalton is a 3/5 and that’s being generous.

Friends

10/10

Exceptional

20 Jun 2026

Marcellina

Staff was wonderful

Partner

8/10

Excellent

17 Jun 2026

Ethan

Don’t try to order food to your room, it won’t come. Drinks are fine, food is fine.
Rooms are dated, and it shows. The shower doesn’t drain. We went here for our honeymoon. The scenery is beautiful!
Outside of the room, the grounds are kept up nicely, with lush green plants, flowers and palm trees. Some of the bartenders and food trucks people get a little cranky at times, but I don’t blame them because it’s a million degrees. If you have fair skin or are from the north of the globe, bring sunscreen, you’ll fry immediately. If you need tobacco products, buy them from a local tobacco shops. At the resort, packs of cigarettes are $30 and vapes are $60. I can’t stress enough how hot it is, so be prepared, and stay by a body of water. The room cleaning staff was kind and courteous, attending to each of our needs. I’m a fan of beer and different types of whiskey. Their piton beer is good, the whiskey is fine.
And the final piece of information and the most important thing that you NEED to know.

DO NOT IMMEDIATELY GIVE INTO THE PEOPLE ON THE BEACH. All beaches in st Lucia are public, so tour guide salesman walk the beach, promoting the tour service. They are pushy. It’s nice to book a tour through them because you get picked up on the beach and don’t have to leave the resort. Once they offer you a price, re-negotiate a deal that you’re willing to pay. If they don’t agree, start walking away. They can’t stand it when you walk away. That way you’ll get the best price.
7.375/10

Partner

10/10

Exceptional

14 Jun 2026

Tiffany

Loved it here! Would def. Go back! Clean beach. Friendly staff. Good food. Swimout room was clean and in great condition.

Partner

8/10

Excellent

07 Jun 2026

Justin Michael

We enjoyed our stay here. While securing reservations for dinner was sometimes difficult, overall we had a great experience.

Family

6/10

Pleasant

06 Jun 2026

Matthew

Amenities were nice but needed cleaning. Service was slow and didn’t match the price to stay. Drinks weren’t up to par and lacked flavor and were generally way too strong. Used room service quite a bit and what was offered on the app didn’t match what was offered on the TV in the room. Room service was also sporadic with the consistency. Food was good one day but not great the next. The sit down restaurants were pretty good but again for the price of the stay, didn’t wow us. Zen and Armadillo were the best options we had. Events were underwhelming as well. The beach was nice but a lot of ripped and torn seat cushions and not even enough to cover all of the chairs.

Partner

6/10

Pleasant

05 Jun 2026

Courtney

1. I upgraded to a room with a pool. However, when we got to the room, the phone did not work. I reported the phone to guest services daily and everyday they apologized and said they would get someone to fix it. IT WAS NEVER FIXED!! Therefore, my 81 year old mother and I were not able to order room service the entire time we were at the Royalton.
2. I traveled with a group of about 20-25 people and on Saturday we rented all of the Cabanas. It was either 5 or 6 Cabanas that we paid for. We were free to order any food we wanted and any top shelf drinks we wanted. We had 1 man (Kerry) who was responsible for taking care of all of us. Even when we asked Kerry's manager to help, he did not. While Kerry did the best he could, it was a lot for 1 person and I feel as though there should have been at least 2 people working the Cabana area. Because Kerry was unable to keep up with the number of drinks and food that we were ordering (25 people ordering unlimited food and drinks) we were forced to go and retrieve our own drinks. After paying for the luxury, we had to serve ourselves. This was not Kerry's fault, but it was management's fault, because he should have had help with such a large group. And we were tipping!
3. Servers in the buffet-there was a very obvious difference in how people of color, like us, were treated verses our white counterparts. We were ignored by your servers while they catered to the white guests. And we were tipping.
4 DO BETTER!

Friends

10/10

Exceptional

05 Jun 2026

Margarita

We really enjoy ourselves and would definitely go back.

Family

8/10

Excellent

03 Jun 2026

Isha

The property is well maintained. They have a number of pools and restaurants to choose from. The staff are extremely friendly and helpful.

Friends

8/10

Excellent

03 Jun 2026

Darshani

I recently stayed at the Royalton Saint Lucia and overall had a great experience. The food was amazing, with plenty of delicious options throughout the resort. The amenities were excellent and offered something for everyone, making it easy to relax and enjoy the vacation.

The room was comfortable, but it could definitely benefit from a deeper cleaning and some updates to bring it up to the standard of the rest of the property. My biggest disappointment was the front desk experience. While some staff members were pleasant, I often received conflicting information and found that assistance was not always readily offered.

Despite these concerns, the positives far outweighed the negatives. The beautiful property, great dining options, and enjoyable amenities made for a memorable stay. I would recommend the Royalton Saint Lucia to anyone looking for a relaxing Caribbean getaway.

Family_with_children

4/10

Poor

02 Jun 2026

Diana

Very disappointed in our room. The advertised family suite is updated and looked modern. The room we received was old and needed repairs. We asked to switch rooms for 3 days and the staff was very nonchalant and unhelpful. They said only a handful of rooms have been updated so far. They offered nothing to compensate us for the false advertising.

Family

6/10

Pleasant

01 Jun 2026

Tyriah

The resort was beautiful but the food was not good at all.

Self

10/10

Exceptional

31 May 2026

Tardarell Raymonte

Everything

Business Family_with_children

10/10

Exceptional

28 May 2026

Elizabeth

Didn’t like that they didn’t have an ice machine on the floor you were staying on. They need one

Family

8/10

Excellent

28 May 2026

Paulina

The resort was beautiful, rooms are clean and big. Pools and drinks were great. Food was very average with VERY slow service.

Family_with_children

10/10

Exceptional

27 May 2026

Nicole

So baby friendly would highly recommend for young families!! Needs some updates as our AC was broken, wall divider broken, sofa 2 different heights, shower light out, and missing tub plug but they attempted to fix each things when we asked. The restaurants were actually very good food and not just the buffet food put on a fancy plate. Great coffee shop and nice gym.

Family_with_children

6/10

Pleasant

27 May 2026

Reagan

Saved by Exceptional Butlers
Our stay at Royalton St. Lucia was a mixed bag, but two standout team members made it memorable in the best way.
Let’s start with the highlight: our butlers, Olivia and Fabian, were absolutely phenomenal. Attentive, professional, knowledgeable, and genuinely warm — they anticipated our needs before we even had to ask. If Royalton had an Employee of the Month program, these two should be permanent nominees. They are a true asset to this resort and frankly the reason this review isn’t lower.
Unfortunately, not all staff reflected that same standard of excellence. We encountered a noticeably rude employee at the ice cream shop and an unfriendly security guard whose attitudes felt out of place at a luxury resort. A smile and basic courtesy go a long way — something those two could learn from their colleagues Olivia and Fabian.
The food was decent but nothing to write home about. For an all-inclusive at this price point, we expected more variety and consistency. It covered the basics, but rarely wowed.
The nightly entertainment was similarly underwhelming. It felt more like amateur night than a polished resort experience — more effort and production value would go a long way toward elevating the overall atmosphere.
Bottom line: Royalton St. Lucia has real potential, and if you’re lucky enough to have Olivia and Fabian as your butlers, you’re in great hands. But the resort as a whole needs to raise the bar on food, entertainment

Partner

8/10

Excellent

24 May 2026

Christy

Nice resort. Excellent spot for family vacation

2/10

Poor

22 May 2026

Krista

Liked the Teppanyaki restaurant and chef Andre was the best entertainment all week…
We had nothing to eat the first day of travel and arrived hungry…it took over an hour to check us in because the computer system was locking the staff member out and they had to keep getting a supervisor to re log in… they asked what we were Celebrating? When a simple Welcome and how are you ? or I’m sorry for the delay checking you in; would’ve been appreciated. The room we paid extra for… turned out to be pretty basic and was located right by the elevator entrance/exit and where Staff took daily meetings…which equaled very loud disruptions of sleep at ALL Hours day and night. When we asked Where we could get food, we were directed to a Sports Bar. My husband being a diabetic, needed food! It took 20mins to find a Server and place an order and after waiting for another 50mins with only water served, No food?!
We relocated to the buffet area as it Opened and finally ate. Service was consistently poor and slow. Tables were normally dirty and sticky even. I got coffee service only once the whole week at the buffet and often had to find drinks at a outside bar as pop was not served at the buffet,if we were lucky we served ourselves then we had water to drink. The food was inconsistently prepared…you never knew if it was spicy or mild? I watched the martini bar hand wash glasses to keep up with drink orders instead of sanitizing properly. The beach cushions were filthy and salespeople were rude.

Partner

10/10

Exceptional

22 May 2026

Latasha

Overall great experience! When you arrive ask for prosperity at the front desk. Great hospitality

Friends

8/10

Excellent

21 May 2026

Alexandra

Beautiful beach views, but the staff could be better. Lots of vendors on the beach trying to sell you things like excursions while trying to just relax. Lots of beach and pool seating. Alcoholic drinks weren’t too good. Bartenders were a hit or miss whether you got a nice one or someone who didn’t want to pay you much attention. Overall it was a great place to stay, but definitely had some cons. House keeping was good, but lots of plates of food sitting outside doors in hallways. Lots of fun events during the day that the resort puts together. Evening shows and concerts were great! Restaurants weren’t too bad either. Buffet was great with lots of options!

Partner

6/10

Pleasant

20 May 2026

Emily

Room was outdated and we had to ask for towels 3 times. The

10/10

Exceptional

19 May 2026

Chandler

Great stay

2/10

Poor

18 May 2026

Tesca

Not up to standard at all!

Self

2/10

Poor

18 May 2026

jacqueline

This was the absolute worst place I've ever been to. I have traveled to many many different places resorts cruises. This by far was the absolute worst.

Family

10/10

Exceptional

16 May 2026

Britney

The staffs are so nice, the food is really good

Friends

4/10

Poor

15 May 2026

Sade

Upon my arrival, I was warmly greeted by Linus, an older gentleman. His kindness and welcoming demeanor left a positive impression on me.

When I checked in, I was informed that my room would be ready at 3 p.m. as it was not yet prepared. My room finally became available sometime after 4 p.m.

During my stay, I noticed an unusual odor coming from the shower area. Despite this, the room itself was quite pleasant.

I was surprised when the staff contacted me at 7 a.m. to introduce themselves. While I appreciate their efforts, I believe such calls can be scheduled for a later time. Considering my late arrival from the west coast, I was still experiencing sleep deprivation.

The service provided was inconsistent. When I requested that my room not be serviced, I would return to find it had been touched. Several cleaning staff members exhibited unprofessional attitudes. In contrast, the women working in the restaurants were exceptionally courteous.

The food truck located by the pool served the most delicious cuisine. Hunter Steakhouse was an exceptional dining experience.

The inclusion of Nexus for excursions was a commendable addition. The boat excursion was enjoyable and allowed me to relax. However, I must admit that I value service highly, and I encountered more negative experiences than positive ones during my stay. I decided to share my feedback here because when I checked out, I noticed many unhappy guests expressing the dissatisfaction & I felt it was enough going on.

Self

10/10

Exceptional

13 May 2026

Roderick Sterling

What an amazing resort. This was by far our favorite resort and island. We stayed in diamond club and had a private butler. The staff was amazing and it was not crowded where you had to reserve chairs. Food was great, shows every night, local towns were safe and Friday night street festival was fun.

Partner

10/10

Exceptional

13 May 2026

cheryl

If i had to make a complaint it would be on the staff in the buffet and the outdoor bars. They were not to friendly and you had to wait too long for service. Other then that the food was fantastic and the place was very clean.

Partner

6/10

Pleasant

12 May 2026

Matthew

The property could use some updating. Lights out in the women’s bathroom near the chillz pool and wood rotting on the doors. Toilet did not flush in the women’s bathroom near the dips pool. Some pool lounge chairs are ripped and some moldy. Most of the staff was friendly, did not feel that the Diamond Club was worth the extra money, never saw the butler’s. We did have to move rooms due to water dripping in our bathroom and shower areas from the room in the floor above us. The Diamond Club pool was nice and peaceful. At any of the bars, never saw that they used “top shelf liquor” that was included with diamond club, and there was non-diamond club members at the Diamond club only bar. Food was ok and not always hot. Sometimes it took very long to get the food.

Family

10/10

Exceptional

12 May 2026

Luwesha

The staff are so friendly and always willing to help

Family_with_children

8/10

Excellent

11 May 2026

John

The Royalton Resort on Saint Lucia is in a beautiful location. It is quite a distant ride from the airport (at least 90 minutes - so be prepared). The staff was excellent; very accommodating and friendly. The pool and beach area were very clean and well staffed - offering towels and bar service. The bars provided a selection of alcoholic and non-alcoholic drinks, but don't expect top shelf without extra cost. There was no food service at the outside bars, which would have been a great addition. The room itself was very comfortable and the swim up pool directly outside was a real plus. The cleanliness of the room left a bit to be desired - we found hairs on the floor and in the sink area. The housekeeping service was very good and restocked our coffee and mini-fridge daily. There were a few negatives: we were having a drink at the Martini bar and I stepped away for a moment and my white shawl was stolen from my chair. Also, the Expedia rep at check in told us we could get breakfast at the Italian restaurant near the pool. When we showed up, we were told that it was closed and we had to return to the buffet. Also, we made reservations for the a la carte meal at the Japanese restaurant. When we arrived, we were told only the Tepanyaki was available and we had to stay as it was too late to make reservation elsewhere. Some people may enjoy the show, but I didn't want to catch a piece of egg in my mouth that was thrown by the chef. Overall, dining was at most a B experience!

Partner

8/10

Excellent

10 May 2026

Bernice

Staff seemed disorganized and unsure of how to assist peoplw regarding situations like

8/10

Excellent

08 May 2026

Jayenelle

Clean room

Self

8/10

Excellent

08 May 2026

Alfred

We had fun.

Partner

8/10

Excellent

08 May 2026

Staci

The Diamond Club Oceanview room was comfortable with lovely views. The buffet for breakfast and dinner was good, with plenty of fresh options for everyone. We never had an issue getting loungers with an umbrella by the pool, mostly at the Diamond Club pool. The cabana rental by the Main pool was well worth it, if you want to spend an entire day hanging by the pool. They keep you well stocked with beverages and lunch to order. Kurl in Guest Services was amazing, she went above and beyond to make sure a birthday was one for the memory books! We would go back and recommend to others!

Partner

2/10

Poor

07 May 2026

Leroy

The stay at the Royalton was very unpleasant, the staff have one speed which is slow and you’re lucky if you get a drink at the Martini Bar. Waited over an hour for a drink, had to go upstairs to Scores for a drink. Overall the property was very well maintained but the staff was not pleasant at all. Would not go back to a Royalton Resort. I did not bring my family there for no Royalton Timeshare, everyone want to sign you up for the class.

Family_with_children

2/10

Poor

04 May 2026

Shameeza

Breakfast was one repeat menu every single day, fruits was not fresh staffs was horrible

Family

8/10

Excellent

03 May 2026

Denise

The hotel and the pools were great! The vibe staff do an amazing job keeping the vibes at the pool enjoyable. The rooms are spacious and always clean.
The beach is very small but it was nice to have the water sports equipment free to use.
My only feedback would be about the food. The steakhouse and Tex mex restaurants were great, the buffet was mediocre at best. Food selection felt random and menu was not cohesive. That being said, there was enough selection that you won’t go hungry. You’ll just end up eating random stuff.
Overall, it was a great resort and food was a solid 7/10.

10/10

Exceptional

03 May 2026

Andre

Bread a little stale but not every day. Was expected

Partner

8/10

Excellent

02 May 2026

Sharayah

This resort is beautiful, even the locals rate it one of the best resorts on the island. The staff were AMAZING, they never hesitated to help us out! They were quick to help and even helped my boyfriend and I get our pictures! Just wish the buffet food was little better, was a bit cold

Partner

6/10

Pleasant

30 Apr 2026

Matthew John

Some staff were great but others lacked dedication and enthusiasm for their job. Sometimes it felt like we were a burden

Family_with_children

8/10

Excellent

30 Apr 2026

Stella Stauroula

The property was lively and the staff was very friendly. The food was good as well. The only problem with the property is the beach. It was small and had a large rock across most of the length. Very little room to swim. Not enjoyable. But the available pools were vert nice.

Partner

8/10

Excellent

30 Apr 2026

Lindsey Morrissa

The facility is really great. Pools/ bars/ restaurants.

Family

10/10

Exceptional

27 Apr 2026

Shelly

Everything was excellent!

Partner

10/10

Exceptional

27 Apr 2026

Russell Charles

Breakfast was good, and the staff was very kind and very helpful

Partner

10/10

Exceptional

26 Apr 2026

Javier

Staff very friendly and helpful

Partner

6/10

Pleasant

24 Apr 2026

edmund robert

our room smelled of musk and damp. not pleasant at all. We were offered 2 further rooms which smelled just as bad.

Family_with_children

10/10

Exceptional

21 Apr 2026

Janice

Was our first time staying at a Royalton property…will definitely go back. Outstanding experience!

Partner

6/10

Pleasant

19 Apr 2026

Andrew edmund

We arrived at the property to be shown to 2 smelly/damp/musky rooms. We complained and after 2 hours were given 1 alternative room. The other room could not be changed. They offered 2 other rooms during the week which both stunk. Food was hit and miss.

Family_with_children

8/10

Excellent

19 Apr 2026

nikola

Good, not bad, not great. Location was nice, service and staff were friendly. Lots of amenities. The restaurants and food truck were really good.
Some areas around the resort are starting to show the age and could use some renovations. The buffet is very limited and repetitive although you will likely find something good. The breakfast buffet I skipped all together.
Biggest con would be the extreme difficulty of finding water. The couple 300ml bottles they give you is not enough for anyone. Finding water especially after 10-12 is like looking for gold.

Partner

4/10

Poor

19 Apr 2026

Kalif

Room service was not useful. Requests for items never happened. Was very unsatisfied with lack of attention when basic requests were made. All inclusive with hidden charges not stated prior to ordering food. Could not believe it. Made our concerns known and really nothing was addressed. Vey unsatisfied with this visit

Partner

8/10

Excellent

18 Apr 2026

Jody Meghan

Front desk- very slow… rooms aren’t ready! Many employees standing around…. Need to help the guests…. Get into their rooms asap… resort was clean but trash and dishes … left around! Little things make the difference …. Trash etc no excuse for that all around property… also had room w private pool came back from excursion and employees children were in our swim up pool and didn’t leave when we cane back! staff is friendly drinks at the mix bar were delicious! Didn’t have a bad drink! Wish we had more access to all restaurants around property! Cleaning of the rooms well done. Restock of fridge everyday was great too!

Partner

2/10

Poor

17 Apr 2026

Clifton

Overall it was not a pleasant experience from the minute we checked in. I was abandoned during the check in for thirty minutes. When the clerk came back the apology was not acceptable and offered nothing to smooth it over. I hoped that would be it and could move on but turned out that was only the beginning. The 80% of the staff was miserable and could care less about the guest experience, not even a smile. There were about 6 or 7 employees that were excellent but that’s it. Food was what you would expect for an all inclusive, mediocre buffets, and restaurant reservations were a battle. Only way we were able to get reservations at 6pm, I have 2 toddlers, is an Expedia rep helped us with the reservations. My child had an accident in the bed and called housekeeping to change the sheets at 4pm. After 4 phone calls over a 6hr period, they were finally changed at 10pm, 3 hrs after bedtime. I even went to the front desk and spoke to the manager and he was very dismissive and didn’t seem to care. For the money we paid, I expected quite a bit more and would say that the reviews I read don’t seem to line up with my stay. I would never recommend this as a vacation spot.

Family_with_children

6/10

Pleasant

17 Apr 2026

Ayan

Beautiful resort, location wasn’t the greatest and nothing walking distance close to the resort. It was way too expensive for what I got, food was awful.

10/10

Exceptional

16 Apr 2026

Iris

Staff was great

Business Family_with_children

8/10

Excellent

15 Apr 2026

Celestine

Beautiful property and the staff was exceptional. However, the food is terrible and the entertainment is blah.

Friends

10/10

Exceptional

15 Apr 2026

Travis

All around a great experience.

Family

10/10

Exceptional

12 Apr 2026

aaliyah

Amazing resort and people. Will definitely return.

Partner

10/10

Exceptional

11 Apr 2026

Deveka

Our stay at this resort was absolutely amazing! The service was exceptional, the food was amazing the staff were warm and attentive, and every detail was thoughtfully taken care of. The rooms were spotless and comfortable, and the atmosphere was so relaxing. It truly felt like a perfect getaway. We can’t wait to come back!

Family_with_children

6/10

Pleasant

05 Apr 2026

vitaly

Breakfast was good, didn’t use parking.

Family

10/10

Exceptional

04 Apr 2026

Javaid

The drive to the hotel is a little over an hour from UVF (Hewanorra International Airport). St. Lucia is a small island (about 27 miles), so you really see a lot of it on your ride. This mattered, because we didn't feel the need to leave the property. We had 5 days at The Royalton, and had a great time. If we return, we will take advantage of the excursions and maybe a half day in the capital.

The food was pretty fantastic. Normally, buffets are a crapshoot at all-inclusives, but we loved our breakfasts, lunches, and dinner there. For restaurants requiring reservations, we tried Calypso (delicious), Zen (hibachi - so much fun), and Hunter (steakhouse - excellent). I will say that it was not easy to make reservations, and if we did not have our Expedia concierge, I don't think it would have happened.

The prevailing thought was that everything was easy - easy to get lounge chairs by the pool or beach, easy to get free snorkels and towels, easy to get food... The resort did not feel crowded at all, even though they told us they were fully booked. We loved that. And, even our return to the airport - no traffic, simple check-in (completely empty), Priority Lounge. We will definitely return!

6/10

Pleasant

03 Apr 2026

Abbey Lynn

The rooms were a little dated, but clean. Beds were comfortable and we enjoed the swim up room. We did have difficulty booking dinner reservations. You can't book a reservation without a room number, but don't receive the room number until check-in. By that time the only times available were after 9:00. The lunch/dinner buffet was not great food was often cold or dried out. The spirts bar food was also not great and they were out of the two thjngs we actually wanted. The breakfast buffet was good as was the breakfast at Grazie, but they were only open for breakfast one day during our stay.. We really enjoyed the a la carte restaurants for dinners, especially Hunters and Zen, just wish we had been able to get an earlier reservation. We wound up missing a lot of the evening entertainment because we were eating. Drinks were a little weak as expected at an all inclusive. The staff was hit or miss on the friendliness factor. Although some did go over and above, especially Brendan and the Dips swim up bar. He was amazing 11/10 customer service with a smile. He made sure everyone was taken care of and enjoying themselves. The spa staff was friendly and provided excellent services.

Family

6/10

Pleasant

02 Apr 2026

Michael

The room is outdated and disgusting. Mold in shower, dirt build up on shower door. Bedding or torn, blankets have bleach spot. I had a nose bleed and for days housekeeping refuse to changed duvet. I took duvet off and place in hallway and then they finally changed it. The staff lives on their cellphones, they don’t say hello, and they always look angry and unhappy.

Family_with_children

8/10

Excellent

01 Apr 2026

Michael

Hiiiiii E E E 5 star service but it's hard to book restaurants...staff friendly and helpful. Kids club could be better. Gym excellent. Spa excellent.

Family_with_children

10/10

Exceptional

31 Mar 2026

Jarrett

What an experience! Royalton St. Lucia owes me nothing. I had a great time. The room (swim out) was perfect. Quiet. Private. Food at the buffet was good. Room service was decent. Cleanliness of the resort was top notch. I couldn’t have had a better time! Thank you St. Lucia!!!!

Friends

6/10

Pleasant

29 Mar 2026

Linda

We stayed in the diamond club and had Butler service but honestly, I don’t understand the point of Butler service. It still was never really explained what they do. We basically did everything ourselves. Overall, the resort is nice. It’s definitely not a five star resort. You can hear all of the outdoor activities, no matter which room you have. That was really annoying. When you’re on the beach several vendors try to sell you on taking tours. We were there for one week and every day we were approached by several people asking us if we booked any excursions. Some staff members are friendly others not. The best part of the hotel is the spa.

Family

8/10

Excellent

28 Mar 2026

Yara

Great hotel! I enjoyed my stay but I don’t think it would be possible without Paige! She was the best and helped me plan and book everything including extra packages! Thank you Paige!!

6/10

Pleasant

26 Mar 2026

Douglas

The airport shuttle we chose was excellent. The welcoming was a quick process. Problem.... I notified our concierge the morning after check-in regarding a bar of soap still in our shower with hair on it. For the next two days I had to remind the staff to remove the soap. Could I have removed it? Sure, but it was the principle. They did finally remove the soap however the hair was still there. Dishes, beer bottles and other trash was place in the service area which was across from our room. The dishes stayed there for days without being collected. For the amount of money spent I would have thought the housekeeping would have been better.

Friends

6/10

Pleasant

25 Mar 2026

Meredith Carroll

For the cost there is work to do. Accommodations were comfortable but didn’t get the room we booked originally. Food was hit and miss. Service was hit and miss. Location was fine. Facilities were not well maintained, often missing toilet paper and hand towels, garbage on the beach, corridors not cleaned regularly. Couldn’t get a straight answer from staff that was correct. Loungers needed repairs and maintenance. Pools needed more regular cleaning. Lunch at food truck is best option.

Family

10/10

Exceptional

24 Mar 2026

Barbara

Just spent a week at the resort with our 9 year old. The property is beautiful and very organized. The staff was very pleasant and attentive. There were always good food options available whether it was one of the restaurants or at the buffet. Would highly recommend to other families.

Family_with_children

2/10

Poor

24 Mar 2026

Christopher

Long lines, inattentive staff, poor quality food, no towels, no working elevator even though we're on the 4th floor, we had reservations to restaurants that were never open. No ice. What did I pay for?

Partner

4/10

Poor

23 Mar 2026

Kevin

Staff were not helpful I never received my benefits because it was told to me until the last day.

10/10

Exceptional

21 Mar 2026

Theodore

Wonderful stay. Staff were amazing. Food was excellent. Would recommend thoroughly for a memorable trip.
Downside is drive from airport to resort. Be prepared for hairpin bends.

Partner

8/10

Excellent

21 Mar 2026

betsy p

Property was beautiful, rooms and amenities were very clean my only issue is the lack of staffing for the restaurants and pool area. Other than that we had a great time.

Family

4/10

Poor

18 Mar 2026

Tiffany

Food, drinks and entertainment were impeccable. Service lacked. Staff was very forgetful.

It started with check in. First the front desk personal was unable to find my reservation, then I was told my room wasn't ready, it was 5:30pm. I just took a 4 1/2hr flight and 2hr car ride. Hotel check in starts at 3pm, I didn't understand how 2 1/2hrs later my room was still unavailable. I was told to sit in the lobby area and wait or I can go get a drink at the bar. After an hour of waiting, he recognizes me and apologized for \"forgetting about me\". I get told room still says not ready and they had to call the manager. It’s now 640pm. Finally at 7pm I am told it's ready. Bell boy drives my luggage and I there, then leaves. My room key isn’t working. Lobby is a 5min walk from my building. I had to go all the way back to the lobby to get my key reprocessed I finally got in my room at 730pm.

Then I had a massage booked for 1pm they told me come at 12 to enjoy the pool, sauna and relaxation room. The locker they assigned me doesn’t lock so they tell me use the one next to it but keep my robe and towel from my original one. I come back from the pool and the robe and towel is gone. Then I go wait in the relaxation room 15minutes before 1. After 45 minutes of waiting I say something and they realized they forgot about me, I had to then wait another 30mins for another masseuse and room.

The most I got for any of my in convinces was $20 off my massage and an apology.

Self

8/10

Excellent

14 Mar 2026

Katelyn

Our concierge, Tashael, made our stay feel so special. She went above and beyond to assist us with questions and coordinating our reservations, transportation, and generally made us feel comfortable and taken care of . She was one of the reasons we felt like our trip was amazing!!

Friends

8/10

Excellent

13 Mar 2026

Nicole

The amenities and the property itself was beautiful. We had some trouble with our first room and Tashael our Expedia representative on the property made our experience seamless and helped with the switch of our room. She made all of our dinner reservations and really outdid herself with helping us out every which way. Tashael is the person that made our experience at the Royalton the best.

Partner

10/10

Exceptional

11 Mar 2026

Gabriela

We really enjoyed the Diamond Club amenities and the spa. The staff was so friendly and welcoming. I would definitely recommend it!

Friends