Name: Bay Gardens Marina Haven
Address: Rodney Bay Marina, 3, Castries, 1892, LC

10/10

Exceptional

03 Aug 2026

Jeffna

Great staff

10/10

Exceptional

31 Jul 2026

Tanya

Our stay was good, staff was wonderful

10/10

Exceptional

24 Jul 2026

Johnathan

Great staff. Newly renovated, close to everything.

6/10

Pleasant

20 May 2026

Betty

You can control the air conditioner.

Good staff.

Self

10/10

Exceptional

13 May 2026

Phillmore Cornelius

Staff and facilities were excellent

Partner

8/10

Excellent

01 May 2026

Debra

Hotel was lovely, and staff were very friendly and attentive. We stayed at the end of season and it was very quiet and maybe this is the reason it lacked atmosphere. Lots of maintenance happening while we were there as they were gearing up for a busy week with the jazz festival.
The hotel is a short walk from the marina with several dining options there (needed as the choices at the hotel were very limited) but otherwise not much is within walking distance.
A free shuttle bus is available hourly to ship guests between the 3 Bay Gardens hotels in Rodney Bay and is useful for trips to Reduit beach (free loungers and non-motorised watersports) but looking at the other hotels made this one feel very much the poor cousin.
Overall, we enjoyed our stay, but were glad once we hired a car and could get out a bit more. We would probably not choose to stay here again, but would happily opt for another of the Bay Garden hotels.

Partner

10/10

Exceptional

08 Apr 2026

sherine

Great staff! I cannot say enough about all of them. They truly made our stay amazing.

Family_with_children

8/10

Excellent

07 Apr 2026

Vikram

8.5. Really enjoyed my stay! The location is fantastic and the staff were very helpful with most of my requests. My room was clean and comfortable, and the food was good too. Just a few minor details keeping it from a perfect 10, but overall a great choice. Air condition was good, works well, wifi signal wasn't so good.

Family

8/10

Excellent

31 Mar 2026

Deborah

Lots of choice for breakfast. Pool area clean. Location was very convenient for Rodney Bay Marina which was our priority,
Staff friendly.

Partner

6/10

Pleasant

07 Mar 2026

Saskeya

I think for a hotel of that stature, there should be microwave in the rooms or at least available in a kitchenette area, in additional to a ice making machine.

10/10

Exceptional

28 Feb 2026

Dr Earl

Really helpful and friendly staff. No complaints

Self

10/10

Exceptional

27 Feb 2026

Prashanth

Well maintained hotel with friendly staff. Within walkable distance to Rodney Bay Marina. They have free shuttles between the 2 other properties where one of them has the beach. They can also drop in shopping/dining market that is awesome. Rooms are like normal hotel but very clean. They have a pool in the middle of the hotel with balcony to sit. There is a small bar as well near the pool. The breakfast is buffet style and is really well organized. Eventhough the restaurant is small the food for lunch/dinner is delicious.

Friends_and_family Family

6/10

Pleasant

19 Feb 2026

Samantha

Staff very friendly. Close to the Bay

Friends

10/10

Exceptional

19 Feb 2026

Dr Earl

Couldn't have required better. Fully satisfied

Self

8/10

Excellent

15 Feb 2026

Corrine

Room was okay. Staff was okay.

Leisure Partner

6/10

Pleasant

04 Feb 2026

Keisha

Staff was great

Leisure Partner

8/10

Excellent

14 Jan 2026

Ashley Nicole

This hotel was just as stated. For a 3 start hotel, I felt very safe. The area is quite and a 5 minute walk from the Marina where there are restaurants. The staff is very friendly and helpful, they are able to call taxi's for you if needed. Breakfast had a good variety of selections.

Leisure Family

10/10

Exceptional

12 Jan 2026

Nandalal

Location

Leisure Family

10/10

Exceptional

15 Dec 2025

McCartney

Phenomenal locatiob

6/10

Pleasant

11 Dec 2025

Miroslaw

Breakfast menu limited. When run out of scrambled eggs, took them long time to replace it. Bar with limited drinks of lower quality. Clean rooms and swimming pool. With all the limitations and poor neighborhood, probably the best place to stay in the area.

Friends_and_family Friends

8/10

Excellent

09 Dec 2025

Barbara

Clean room Great staff.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Francesca

Great staff. Clean room. Nice atmosphere.

Leisure Self

10/10

Exceptional

02 Dec 2025

Arun

First time visitors to St Lucia staff was very friendly and helpful

Leisure Family

10/10

Exceptional

24 Nov 2025

Terrelle

Staff was extremely helpful. However, I had no bottled water in my room as promised. The rooms were very clean. Smart televisions would be great additions to the rooms. But overall a great experience.

Leisure Self

10/10

Exceptional

23 Nov 2025

Philip M.

Great service , excellent customer service , a great stay indeed

Business_and_leisure Self

10/10

Exceptional

16 Nov 2025

Tamera

Roland at the front desk made sure our stay was great! Thank you Roland ❤️

Leisure Partner

10/10

Exceptional

15 Oct 2025

marianna

Very nice and quiet place with friendly and helpful staff. I had all inclusive with full package of benefits. Great beach with bar and restaurant, excellent food and service. Love it!

Leisure Partner

10/10

Exceptional

26 Sep 2025

Kennedy Leroy

Good 👍

4/10

Poor

14 Sep 2025

Teshia

Front desk service was not good. Yes I came in about 3:30pm the front desk person was busy chatting at the side with another coworker. My presence was never acknowledged until I had to shout “hello is anyone home” another staff walking by said “someone will be with you shortly”. I had to wait for room to be cleaned which was understandable, however getting to the room is smelled of insect repellent. I was in the shower there was a knock at the door seems the housekeeper forgot to put pillow cases on all pillows. I told her to please give me 5mins to get some clothes on. She said she would come back she never did. I called front desk and was told the staff already left. I slept with no pillow cases. The entire experience that night was not good. Seems there was a party or something in the adjacent building so it was noisy until about 2am so I did not fall asleep until morning so I missed breakfast. Same thing the Saturday night. I was very disappointed overall.

Leisure Self

10/10

Exceptional

08 Sep 2025

Teanna

Great Hotel. Worth the stay

Leisure Self

4/10

Poor

18 Aug 2025

Sydney

It’s okay but not as top quality as it is online

Leisure Family_with_children

10/10

Exceptional

18 Aug 2025

lesa

Property was clean n tidy

6/10

Pleasant

17 Aug 2025

Thyeis

Convenient

8/10

Excellent

18 Jul 2025

melisa

Onika at the front desk is my new bestie!! Professional, empathetic and customer service savvy. Give this young lady a raise!! Ive stayed here about 3/4 times. It's the same. Dated and average but clean and convenient. The main thing about this place is the breakfast/food is always excellent and the chef is very accommodating .

Leisure Self

10/10

Exceptional

26 Jun 2025

RACHEDA

The property is lovely, the staff are really warm and inviting. Each and everyone of them made our stay so much better than we expected. WE will definitely be back as soon as we can.

Leisure Family_with_children

10/10

Exceptional

24 Jun 2025

Liana

the buffet breakfast was great
the shuttle service between this hotel and the other 2 Bay Gardens was very convenient

Leisure Family

4/10

Poor

18 Jun 2025

Sarah

Maintenance required

Leisure Self

8/10

Excellent

27 May 2025

Steve

Nice little oasis

Overnight stay after staying at Sandals for a week. We liked the room overall. Bed was comfortable. We stayed on a saturday night and there is a music venue close by that was rather loud until about 1:30am. it really didnt keep us awake but just be aware. The onsite restaurant was on the expensive side, $50 usd per person for a buffet. Not to mention they have a bug zapper just above the food service area. Breakfast was good and included.

Partner

6/10

Pleasant

16 May 2025

Lorraine

.

Leisure Family

6/10

Pleasant

14 May 2025

Lorraine

Additional dining options required. One restaurant on property, close at 9.30pm. Self service snacks and drinks machines will be good improvements.

Leisure Family

8/10

Excellent

11 May 2025

Keither

The convenient for everything.

Business_and_leisure Partner

8/10

Excellent

05 May 2025

Frank

Good basic hotel accommodation for the area.

Business_and_leisure Self

2/10

Poor

01 May 2025

Verified traveler

Poor Service !!!

The receptionist was more focused on havin her dinner. She forgot to give us wrist bands and welcome drink tokens and pool tokens , also forgot to tell us the time for breakfast and the WiFi password. She then stated I had to ask for assistance with my bags to the room. The first room given the bathroom had a terrible smell. The second room had a leak . The third room the television didn’t work . The towels were dirty. The fourth room given the ac had an issue. I gave up by then.I will never be staying there again .

8/10

Excellent

25 Apr 2025

Darren

Enjoyed our stay. Very quiet and staff were friendly and helpful. Nice view of the marina and eating options are within walking distance

Business_and_leisure Family_with_children

10/10

Exceptional

17 Apr 2025

Marie

The place is very clean, staff nice and professional. Nice music ambience by the pool. Bartender /DJ very welcoming and courteous. Will definitely recommend and come back👍

4/10

Poor

14 Apr 2025

Lisa

This was our second time staying at Bay Gardens Marina. We had such a great experience the first time that we decided to visit again, purposely driving to Rodney Bay for the night before heading to stay at our friends airbnb in Chatlotte for the remainder of the week.

We booked through Expedia the first time, so we did the same this time around. Check in was, once again, smooth, and we paid the small remainder collected by the hotel. We were shown our room, got freshened up and changed, and went to Keebees (our local favourite) for dinner. We came back and visited the outdoor bar, paid for two \"YooHoos\", shout out to the bartender, who was great. For our second round we billed it to our room.

The next morning we had our included breakfast, stopped to check-out, where we were told there was a \"small amout\" to pay, which I assumed was the two drinks. My husband paid the bill and we were off.

Once home, I checked our credit card bill, and we were charged $ 167.91 upon check-out. Knowing there was no way 2 drinks totalled this I tried to reach the hotel, both before leaving the island and upon arriving home. I have received one response with a picture of a 2 buffet dinners and 2 pitons that were charged to our room. I have sent them a picture of our Keebees receipt from the night, with time, and offered to pay for our 2 drinks, and they have never responded to this, or a follow up. I suppose our next step is to see if Expedia can help, and report to our credit card.

Leisure Partner

10/10

Exceptional

03 Apr 2025

SHELBY

Loved it.

6/10

Pleasant

27 Mar 2025

Alexander

Very noisy on Friday and Saturday nights till 2am from nearby bar music

Leisure Partner

6/10

Pleasant

13 Mar 2025

Sherrie-Ann Sabrina

Staff was not really attentive,training needs to be done on staff service,menu knowledge and communication skills

Leisure Family

10/10

Exceptional

21 Feb 2025

Jonathan

Beautiful resort

Leisure

2/10

Poor

14 Feb 2025

Olinita

Absolutely awful staff that fails on every professional level that exists.
Property manager has zero integrity whatsoever and needs to give up.
They do not care about customers and their wellbeing.

I would never recommend this place to anyone.

Business_and_leisure Friends

6/10

Pleasant

27 Jan 2025

Sandia

Overall, the hotel was a ok place. Pretty old but for a quick stay at a reasonable price this would be the place.. the staff were very nice and sweet and made you very comfortable. the biggest complaint that I had was that Friday night and Saturday night. I’m not sure if there’s a club behind the hotel but up until 3 o’clock in the morning nonstop music unacceptable

8/10

Excellent

06 Jan 2025

Mark

The location was convenient for the activities we were planning.

8/10

Excellent

08 Dec 2024

Martin

Perfect

10/10

Exceptional

27 Nov 2024

Suzanne

The staff were ALL fantastic - Ms Deborah ensured our needs were met, so much so we would fly out to stay at the Bay Gardens Marina Haven again December 2025 - same room 371.

Leisure Family_with_children

8/10

Excellent

13 Aug 2024

Konris

Enjoyed my stay there but did not like the cats running around the dining room and walking through our feet as we ate our breakfasts and dinners.

Leisure Family_with_children

10/10

Exceptional

03 Jul 2024

Harold

Nice and friendly atmosphere. The staffs are really dedicated to make you feel comfortable.

Leisure Family

8/10

Excellent

01 Jul 2024

Arindam

The property is well located in the Gross Islet area near the Marina within short commute of the Reduit Beach and Rodney Bay Area. Good value for money with spacious rooms, a happy and well staffed Anchor restaurant with variety and creative cuisines on different days of the week. The pool bar represents hub of activity well during evening hours. Housekeeping is top-notch. Felt safe and well looked after during my 2 day stay for the T20 World Cup. A shuttle service runs 15 minutes to the hour and takes guests to other Bay Garden properties and Rodney Bay strip area (not to be missed). The front desk service was sporadic easily overwhelmed with a little bit of activity. For instance, while waiting for my room to be ready it was the housekeeping staff that led me to my room which was prepared for a while. The front desk forgot to follow the usual protocols and I had to stop by later for passport verification. They seemed tired and overwhelmed by concierge-type questions.

All in all, superb value. The Bay Gardens beach property is much nicer but more expensive and easily enjoyed using the shuttle service that runs through 10:45 PM 7 days a week.

Self

8/10

Excellent

28 Jun 2024

Nick

Great location for access to Gros Islet, friendly staff. Buffet dinning is OK, access to other Bay Garden hotels is a plus

Leisure Partner

10/10

Exceptional

25 Jun 2024

Conrad

Friendly staff.Excellent service.

10/10

Exceptional

22 Jun 2024

Ron

Great value

Leisure Self

10/10

Exceptional

17 Jun 2024

Albert

Wonderful front desk staff

Business Self

2/10

Poor

28 May 2024

Steve

Bed Bugs, Fleas, Feral Cat Your Choice

In the morning I woke to find bites on my arm from what appeared to be bed bugs. We sent a photo to hotel to ask them to address the issue. They never acknowledged the email. When we got back at the end of the day, we stopped by the front desk and asked what had been done in our room. The head housekeeper came out and stated they are a proper hotel and did not have bed bugs, they called a “very reputable” third party out and they confirmed it…. She then said they found a kitten in our room and that was the likely source, it had even used the rug for a toilet. She accused us of having the kitten and did not address the fact I was bitten the night before… it was all our fault.

When we got to the room it smelled of cat pee. It did not the night before. We called the front desk and asked for a new room. While we waited for their call back, we heard a cat meow. We saw one under the bed. It finally climbed up into the box springs. We still do not know how this feral cat got into our room.

They could not provide a replacement room of similar quality. They would not refund our stay. In desperation, we went to the Hilton property down the street for the night. I feel bad as we have suggested the Marina Haven to other sailors as a bed for a night or two. Unfortunately, over our time staying there, it has gotten worse and worse…. Stay at your own risk!

Still waiting on refund and a proper apology.

Business Partner

10/10

Exceptional

27 May 2024

Jacqueline

This is a sister hotel that has 2 other properties and access was available by free shuttle to each. The best things about this property is the staff and location. Excellent service and attentiveness from the staff from the moment I arrived to the day I left. This location within the chain is like a third child, it's aged and in desperate need of renovation. No amenities to speak of just a pool.

Leisure Friends

2/10

Poor

19 May 2024

Annie

Nasty front desk staff

The staff was rude and unfriendly.
Asked for a small pack of coffee and was so rude about it. A nice No would have be good. The milk in the room was old and spoiled. Had lots of nasty feedback when I asked for a different one.

Friends_and_family Friends

10/10

Exceptional

13 May 2024

Karifer

Didnt have to go far for most of my activities. The shuttle even passed the mall which was convenient and the party spot. One on the sister hotels was also located on the beach and there was the option to dine at any of the 4 hotels. Staff was also friendly!

Leisure Self

10/10

Exceptional

23 Apr 2024

Mara

Would stay again!

Leisure Friends

10/10

Exceptional

17 Apr 2024

Tricia

A great experience. I will definitely book again!

Business Self

10/10

Exceptional

12 Apr 2024

Marlene

Loved the shuttle service. All of the staff were so nice!

Leisure Partner

10/10

Exceptional

07 Apr 2024

Heidi

Staff was super friendly and very accommodating! Comfortable bedding, safe environment and clean.

Leisure Partner

10/10

Exceptional

29 Mar 2024

Niesha

The Manager Debora goes above and beyond for her guest she is truly a gem to Bay Gardens Marina.

Leisure Partner

10/10

Exceptional

03 Mar 2024

Alessandra

i really like the hotel in general, the worker is always very attentive with us, us because it was 5of us and we stayed for 5 nights. i did not like the amenities to store by walking. because it was hot and i did not rental a car.
i would love coming backspin that i can, because i did really like the hotel specially and the country and the people. i did feel very safe in this Hotel.

Leisure Friends

10/10

Exceptional

01 Mar 2024

Ryan

The staff are very hospitable and reall try to
Make sure that you are comfortable and satisfied. All staff interactions were awesome

Business Self

6/10

Pleasant

12 Feb 2024

MB

There was music playing until 2 am. Too noisy to sleep. The AC was intermittent.
The staff was professional, friendly and courteous.

Friends_and_family Friends

2/10

Poor

11 Feb 2024

jim

Blasting music to 2 AM is ridiculous

Leisure Friends

10/10

Exceptional

12 Jan 2024

Finbar

Everything was great no complaints

Leisure Family

8/10

Excellent

04 Jan 2024

Merline

Staff friendliness, cleanliness and staff professionalism

Leisure Family_with_children

8/10

Excellent

02 Jan 2024

Patricia

A great place for rest and relaxation.

This small hotel felt like home. When Deborah noted my age she immediately recommended that I be moved from the top floor to the first floor poolside. There is not an elevator. The chef personally created menu items for my granddaughter who has food allergies even though she was not staying there, just visiting me. The warm friendly attention even exceeded the attention on a Viking cruise which is outstanding. They addressed my comfort before I even thought of something that would be pleasant. They have hourly shuttles to the other Bay Gardens properties. It is an older hotel but kept clean and attractive. The people are invaluable gems.

Friends_and_family Family

8/10

Excellent

26 Nov 2023

Shuna

We stayed here for a few nights prior to flying back to uk after a fortnight of island hopping. The hotel is very convenient for the Marina with bars and restaurants etc. We were also able to walk to Gros Islet for the Friday Night Street Party. Felt safe doing so, although we did not stay late.
The staff at the hotel are all amazing. Very helpful and friendly! Loved our stay.

Leisure Partner

8/10

Excellent

31 Oct 2023

Daniela

A very nice hotel and staff went over and beyond to satisfy the clients.

10/10

Exceptional

30 Oct 2023

Lorraine

I dropped my wallet as I left checked out of the hotel. I didn't realize it until about 45 minutes later. When I returned to the hotel the staff had secured my wallet and locked it up. All the contents, including approximately $1,000 US dollars was still in the wallet. I can't express how GREAT the staff was!!!!

Business_and_leisure Partner

6/10

Pleasant

28 Oct 2023

Kerneisha

Check in was smooth, I cannot remember the receptionist’s name but she was amazing all through my stay. She was very pleasant.

The room was appropriate for it’s cost. Noted: one of the plastic balcony chairs were broken, the sheet was torn and the bed skirt was dirty.

The breakfast was satisfactory, good local food. One day my cream cheese appeared moldy but I was not quite sure so I dumped it.

I ordered dinner one night and received five (5) calamari rings on a plate for $14USD which in my opinion was insane. It was returned with no issue.

I received my complimentary drink which was strong and enjoyable.

Housekeeping was also quite satisfactory.

The shuttle irritated me one day, literally drove me around for 45 minutes, almost twice the time it usually takes. The driver just made eye contact and gave no reason, I told the receptionist but it ended there. The shuttle was otherwise reliable and on time.

The pools were clean both at the Marina Haven and at the Resort. Pool towels are available but I was not informed. I saw another family receiving towels on my last day which I when I found out towels were available to guests.

Overall, my stay was good. The male servers were a bit flirtatious, just one went a bit beyond my limit but the others were respectful and charming from a distance.

I am likely to consider here for another stay, with room for recommendation to others. Reasonably priced budget stay.

Business_and_leisure

10/10

Exceptional

26 Oct 2023

Lisa

Lovely little hotel with beautifully kept rooms and pool. Exceptionally friendly staff made us feel right at home. We only had the pleasure of staying one night, but used the shuttle to their sister property the next day to enjoy the beach. Would definitely stay again and recommend to anyone.

Leisure Family

10/10

Exceptional

20 Oct 2023

Barbara

Cleanliness and very spacious

Leisure Self

10/10

Exceptional

20 Oct 2023

Francica

Everything

10/10

Exceptional

18 Oct 2023

Lorraine

The staff was GREAT! The hotel is clean and well maintained but is a bit dated.

Leisure

10/10

Exceptional

17 Oct 2023

Francica

People are very friendly

Leisure Family

10/10

Exceptional

10 Oct 2023

Compton

My stay at bay gardens hotels

It was a lovely getaway for my wife and I.
Quiet and relaxing. The staff were all very friendly and helpful. I would definitely recommend my friends and family to stay here.very satisfied

Partner

10/10

Exceptional

28 Sep 2023

Nichole

Staff was friendly and helpful. The hotel's free shuttle was great.

Leisure Partner

8/10

Excellent

27 Sep 2023

Stevanna

Anazingly interpersonal management and staff who make guests feel like part of a family. Will definitely stay again!

Business Family

8/10

Excellent

25 Sep 2023

Colleen

The hotel was great for families and the staff was amazing

8/10

Excellent

07 Sep 2023

kevin kurtis

The location was perfect

Leisure Family_with_children

10/10

Exceptional

27 Aug 2023

Curtney

The breakfast was amazing

Leisure Partner

10/10

Exceptional

07 Aug 2023

Keven

Very friendly and service-oriented Staff. It was a pleasure to have been there for 8 days.

Business Friends

4/10

Poor

05 Aug 2023

James

Very load. A couple came out to 5he pool area at 1:30 am and was screaming and yelling for about an hour. No one from the front desk ask them to stop.

Partner

10/10

Exceptional

20 Jun 2023

David

I have stayed in hotels a lot and the customer service was the best I have had. They really bent over backwards to make us feel like a true guest. Totally worth it. The shuttle to the beach was worth the price of admission alone.

Leisure Family

6/10

Pleasant

18 May 2023

Norman

the staff at the marina is exceptional,front desk was extremely helpful. vernessa was very professional,very resourcefuland always on top of everything.great general manager made me feel at home.

8/10

Excellent

25 Apr 2023

Cheryl

Staff was friendly. Rooms were okay but need an upgrade.

Leisure Family

10/10

Exceptional

10 Apr 2023

Dianne

Superb package and well known

Very friendly front desk lady Onika, look after my cousin who landed several hours before us. She was very attentive to all our requests and need, extremely friendly staff, and great shuttle service between the restort locations and town. Our all inclusive mean we could eat and drink at each location, and also included massages too!

Friends_and_family Family

10/10

Exceptional

24 Mar 2023

denise hazlon

Friendly staff

Leisure Self