Name: Bay Gardens Beach Resort
Address: Gros Islet, Rodney Bay, Gros Islet, LC

10/10

Exceptional

01 Aug 2026

Kwaku

Wonder full would do it again

6/10

Pleasant

27 Jul 2026

Samantha Marius

The staff was very helpful, kind and pleasant. The property needs maintenance and inside the rooms weren't the best. The external part of the property is beautiful and the beach access very convenient. If the rooms were well maintained I would have given it a better rating.

10/10

Exceptional

27 Jul 2026

Keith Peter

Super friendly staff, and a great all around resort with offerings. Beach was beautiful, and food was great.

6/10

Pleasant

24 Jul 2026

Keycia

Food was ok. Rooms are very basic and need to be upgraded. My room was cleaned but there were no towels in my room. I called the front desk and they sent towels to my room within 10 mins. Beach and pool are great.

4/10

Poor

23 Jul 2026

Detr

I felt like because we booked through a third-party travel site, we were given one of the least desirable rooms. I can't say for certain that was the reason, but based on our experience, it certainly felt that way.
My daughter surprised me with this trip to celebrate two very special milestones: being five years cancer-free and experiencing my first St. Lucia Carnival. This was meant to be a once-in-a-lifetime celebration, which made our experience at Bay Gardens Beach Resort & Spa even more disappointing.

From the very beginning, we were misquoted by nearly $2,000, and for the approximately $4,200 we ultimately paid, we expected accommodations and service that reflected the price.

Instead, we were given a room that was in poor condition. The blankets had rips in them, the bed sheets had what appeared to be blood stains, the bathroom floor was dirty enough that I cleaned it myself, and the bathroom door was broken. The toilet also did not work properly, and I had to request repairs twice before the issue was addressed.

What made the experience even more frustrating was the customer service. While a few employees were friendly and welcoming, several others were rude, dismissive, and made us feel like our concerns were an inconvenience. When I requested a room change because of the condition of our room, I was told it would cost even more money. After paying $4,200 for our stay, I found that response unacceptable. Guests should not have to pay extra to receive a clean, safe,

10/10

Exceptional

23 Jul 2026

Tieyanna

Loved this resort would recommend!

10/10

Exceptional

22 Jul 2026

Janet Rosetta

Good trip

10/10

Exceptional

19 Jul 2026

Julie

Spacious room and a wonderful beach!

Family_with_children

10/10

Exceptional

09 Jul 2026

Kimberly

Definitely love this property. It is nice that it is literally steps from the beach. Got to tour their next door resort they are opening, absolutely beautiful. Everyone here was soo welcoming and accommodating. We tried to do their watersport but unfortunately it didn't work out. The rooms are nice and spacious. I would say the only negative was the beds. You can feel the springs through the mattress. Not comfortable but we enjoyed our time so we didn't let it bother us! My two teenage daughters had a great time at the Waterpark. Highlight for all of us was the catamaran trip! The beach and property were absolutely beautiful! Would definitely recommend!

Family_with_children

8/10

Excellent

06 Jul 2026

Ilene

Staff tried their best to be accommodating. The first night we had to request a room change because after a family member took a shower the bathroom was flooded. The last day before we checked out after being in the room for four days, there was someone’s underwear under the bed, it didn’t belong to anyone in my party.

The breakfast was ok, a variety of fruit and an omelet station. We enjoyed the pizza, although one night there was a bug cooked into the pizza toppin

The beach was clean, we enjoyed it. The water slide was very challenging for kids and adults. We enjoyed the pool and hot tub.

Family_with_children

10/10

Exceptional

05 Jul 2026

Christopher

Exceeded my expectations. We will definitely be back!

Family_with_children

8/10

Excellent

04 Jul 2026

Wendy

The property was beautiful, and the staff was very friendly. The rooms were nice, and the air conditioning was excellent. However, the resort has no elevators, and when I booked the stay, I noted that the trip was to celebrate my mother's 85th birthday. They put us on the third floor, and it took 3 days to move us to the first floor. We never found the water park for which they gave us free passes.

Family

6/10

Pleasant

02 Jul 2026

Bill

The property is starting to age. Pool edge had tile issues, hot tub had some wires exposed where i believe the switch was supposed to be, walking path had some stones missing. The staff was friendly for the most part. One of the bartenders was not very happy person and it was hard to order at times. First day we didn't know we needed to sign for our order and she approached us next day expressing how we were wrong. Beach is nice and close but the view is compromised by a blow up obstacle course in the water. The gym was ok. One of the 2 treadmills was not working. We did ask a couple times each day for a extra wash cloth and never got one. On a day we were at the resort I had to get one myself from the crew. The following day the

8/10

Excellent

30 Jun 2026

Randall

Staff in dinning area during wasn't always the nicest and forgot alot and they wasn't that busy.The water park was great for kids

Family_with_children

8/10

Excellent

21 Jun 2026

Kerry

WE loved the location of the property although it was a long winding drive to get there.
The view of the beach was beautiful and everything you need is available. The food is very good. There was a different menu every night and the pizza shack pizza was excellent, esp. as an alternative for my 9-year-old grandson. WE also appreciated that the resort is locally owned and not a national chain hotel. The staff was excellent and very friendly. WE were able to book an awesome excursion with the tour coordinator on site.

The reason I didn't give it a five was due to the beach vendors being annoying. One bead
vendor came to us immediately on our first day on the beach and wouldn't take no for an answer. WE ended up buying from him to get him to leave us alone. The product was not unique to the island

Family_with_children

10/10

Exceptional

19 Jun 2026

Roy Lee Baulch

We were looking for a clean, safe, and affordable venue for our honeymoon. Bay Gardens checked all the boxes. My wife loves the beach and I like to hike. We hiked Gros Piton, and it is not moderate, by the way. St Lucia fit our needs and the people at Bay Gardens were the best. They have a new facility, Bay Gardens Sapphire that should be outstanding. It will be at a higher price point I think, though. We loved it and hope to visit, again.

Partner

4/10

Poor

06 Jun 2026

Leona

Unfortunately this property should be labeled as a hotel, not a resort. Needs major upgrade and more amenities. The meals/buffet was wayyy too much money for what was being served. I won’t be visiting again.

Family_with_children

10/10

Exceptional

04 Jun 2026

Nigel

Very nice , wonderful experience

Self

8/10

Excellent

04 Jun 2026

Rachel

Excellent location, food was great, beach was fantastic, could do with some updating but overall a very good family experience.

Family_with_children

10/10

Exceptional

01 Jun 2026

Derek

Fantastic property

Family

10/10

Exceptional

25 May 2026

Scott P.

Beautiful property and very friendly staff. We loved being here.

Partner

10/10

Exceptional

19 May 2026

Edward

Excellent service and very clean resort. Perhaps adding a few more dinning options. The food was good just a slightly larger selection. Tue staff is extremely helpful and kind. Property is very well maintained and an excellent price range.

Family

6/10

Pleasant

17 May 2026

Sharon

We had a two night stay. Stayed in room 408 which was a nice room BUT a few issues.

10/10

Exceptional

13 May 2026

Lisa

Staff was exceptionally nice. Kudos to the chef Dinner was par excellence....looking forward to my return

Partner

10/10

Exceptional

06 May 2026

Steven

Thanks for a wonderful stay and welcome! Will be back soon hopefully!

Friends

8/10

Excellent

03 May 2026

Myeshia

Ants everywhere in the room and we did not have food or snacks in there.. suitcases, bathroom. We alerted staff on this and they tried to blame us for it. Me and a friend in an entirely different room had the same issue.

When I got back to the states, my house was infected with ants.

Other than that, the breakfast was great, and dinner was OK. Nice plants and pool area. It is the Caribbean’s so if you are a young woman, look out for the strange men on the beach front. If they really like you, they will stalk you for almost your entire stay.

10/10

Exceptional

02 May 2026

Thomas Steven

Wonderful experience! Amazing staff, great food, and drinks. The water Park was a hit with the kids as well. The beach is public so expect some local vendors approaching you, but none were over the top.

Family_with_children

10/10

Exceptional

01 May 2026

Dan

This place is our favourite place to stay in the Caribbean. This was our 3rd time staying here and we will definitely be back. Food is great. Drinks are better. Staff is incredibly friendly and accommodating. Very Kid friendly but also fairly quiet if you’re looking for a getaway without kids. We had one of, if not the best massage we’ve ever had at the spa. The mall, grocery store and multiple restaurants are all within a 10 min walk. The food is quite pricey but very good no matter where you go. The pool, bar, beach and snack bar are all within 100 meters of each other. HIGHLY recommend.

Partner

2/10

Poor

24 Apr 2026

Darwina

Old and out dated. Was not worth the money I paid

Friends

4/10

Poor

22 Apr 2026

Neil

I stayed at this hotel because the Bay Garden Hotel was too outdated, with old beds, and I didn't think I could sleep there. We switched to the Bay Garden Beach Resort, where we paid $600 CAD per night. It looked nice with its beach, pools, and gardens, but the glamour faded upon closer inspection. The price didn't include breakfast, which cost about $35.00 CAD per person, and dinner buffet was approximately $90.00 CAD. The first room we received was a \"garden view\" overlooking a construction site, with very saggy beds with an obvious large dip in the middle. After complaining about the room, we were moved to a pool-view room with newer beds, but the springs snapped when you moved. The linens felt rough, the blankets were Vellux, and one was torn. The bed cover appeared stained or dirty. The furniture was peeling, and the bathroom looked like it had recently been renovated but looked dingy up close, with cracked tiles and leftover towel rack hardware hanging off the wall. The worst issue was that we had NO HOT WATER. On our second night, the air conditioner started leaking water onto the floor, and when the maintenance guy came to fix it, you could see a large buildup of mould. I am not one who ever spends $600.00 a night on a hotel. I am happy with a Hampton Inn. I understand St. Lucia is expensive, if you get a great deal on an all-inclusive go, it's beautiful; however, do not pay this much for this hotel, it's not worth it. I must say the staff were very lovely!

Partner

2/10

Poor

22 Apr 2026

DARIAN

The pictures are not what the hotel looks like. We had ants in our bed. The food was nasty.

10/10

Exceptional

18 Apr 2026

KeyEra K

A great place to stay! Loved the Rum Punch ..

2/10

Poor

15 Apr 2026

Alice

I was placed in a room with a horrible sewer smell, the ceiling fan lights not turning on and balcony door couldn’t lock on the ground floor, large holes in the blanket very expensive resort but not worth it. I will not be staying at this resort never again.

Family_with_children

10/10

Exceptional

10 Apr 2026

Barbara

We always book a night or two at Bay Gardens Beach when in town. We come back because of that at home feel. I love the coffee service and meal options. It would be nice to see an investment in the pool area.

Business_and_leisure Partner

10/10

Exceptional

08 Apr 2026

Misty

Kind and helpful staff. Shout out to Tessa and her partner in housekeeping! Amazing! Good food, amazing water park for the kids. Definitely would recommend this resort!!! Thanks!

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

Laura

Perfect beachside view. It was great to have the sound of the waves as the constant backdrop. The room itself felt dated and could use some modern touches. The staff was excellent.

Family_with_children

8/10

Excellent

03 Apr 2026

Sophie

Beach was the highlight. Beautiful waters to swim or float. Didn’t have to wake up at 5:00am to claim your chairs which was nice. We went down around 7:30 and were the first few out there. Resort is compact which is nice. Short walk to the bar, restaurant or restroom from the beach. With the surrounding restaurants in the area it would be nice if the resort offered a partial all inclusive.
The one bedroom oceanfront room was excellent. Having the extra bathroom was a bonus.

6/10

Pleasant

27 Mar 2026

jacques

The room was nice, staff was mixed

Partner

8/10

Excellent

27 Mar 2026

shondeen

Staff were amazing. Hot tub needs to be updated

10/10

Exceptional

26 Mar 2026

Chantal

The hotel was perfect for our family vacation. Staff was very good. The food was good but not exceptional. Rooms (we had 3) were good size and very clean. The only drawback is that we would not advise that oué

10/10

Exceptional

24 Mar 2026

Jessica Christine

The hotel with his 75 rooms was an ideal location for our family trip. Expedia didn’t write on his website that they had sister hotels (3) that people could come on the beach so some days it was quit full. The rooms were very good. But the best part of our trip was the beach and the staff. Most of them were super friendly and knew us after only a day or so. They all fell in love with our two year old granddaughter! We had a great time and are considering coming back next year.

Family_with_children

10/10

Exceptional

21 Mar 2026

Kelly

Very nice resort. Pool area and beach area are amazing. The resort is very small. There is one restaurant and one bar. Very convenient location for boat excursions.

Friends

10/10

Exceptional

14 Mar 2026

Koketi

Loved and the entire staff was very friendly!!

6/10

Pleasant

14 Mar 2026

KAALA

If you’re looking for a spot where you can roll out of bed and into the water, this is it! The waterfront access is 10 out if 10.

The team here is lovely and super attentive, though the rooms themselves are more \"standard/functional\" than \"luxury retreat.\"

My only real gripe was the food—it got a bit \"Groundhog Day\" after a week. Breakfast was the same every morning, and we saw the same lunch and dinner themes repeated frequently. Great for a short stay, but for a full week, the menu needs a shake-up.

A quick tip for future travelers: Be sure to bring a \"Type G\" (British-style) outlet adapter if you don't already use one, as you'll need it for your electronics.

6/10

Pleasant

13 Mar 2026

Shehnaz

Resort review

The good: The place definitely had vacation vibes! Beautiful. Great beach, great pool.

The bad: Staff isn’t as accommodating or friendly as I was expecting. Often rude, especially bartenders. (Servers are mostly good.)

We had the all inclusive package and they gave us a purple hand band to wear during dining so they knew our meals & drinks are covered already. Yet, we STILL got a bill for each order!!! It’s so annoying. Bands are pointless.

The all-inclusive option is definite not worth it. It didn’t include room service.

If you’re gonna tip, tip in cash, always. Because the credit card tip doesn’t actually go to the servers. (Servers told us this.)

The hot tub water is never actually hot. Hot tub was not working most of the time and we kept asking for it to be fixed.

Our room key almost never worked. We kept asking for it to be fixed. They’d promise they’ll fix it “today,” but nothing. We kept needing to have staff open our door for us. My key didn’t work even on my last day.

They tried to compensate us for our inconvenience by offering us a free meal at a local restaurant or a 30-minute massage. So they tried - but the troubles remained.

The food was not good at all. It’s always a buffet for dinner (& btw, when it’s not buffet, if you eat anything from the buffet like the dessert & soups - even just the soup - it costs $40), and it wasn’t satisfying at all.

Prices are for some reason in USD.

Overall, NOT recommended, honestly.

Family

10/10

Exceptional

11 Mar 2026

Janet M

Everything was amazing. The staff especially. We had a pool and beach view and it was simply beautiful. The beach was fantastic with activities to do. Tons of excursions through the hotel and a shuttle bus to the three different Bay Gardens hotels. Highly recommend

6/10

Pleasant

10 Mar 2026

Bini

Overall, the resort was decent. The food was good and most of the staff were friendly. However, the property definitely needs some upgrades. Some of the equipment seems outdated, and our room had issues such as a broken doorknob and a broken locker, which should have been fixed before guests arrive.

Excursions Arranged Through the Resort

Communication about the excursions arranged through Sea Cruise needs significant improvement. When we booked the Toug Bay excursion, the resort staff never mentioned that the trip does not include both the mud bath and the volcano view. The brochure also failed to clearly state that it is either one or the other, not both.

The Sea Cruise staff member, Cortney, was also unclear when explaining the trip details. Because of the lack of proper information, we ended up missing out on the mud bath experience entirely, which was very disappointing.

We also felt rushed during the waterfall stop, which took away from the overall experience. As a group, we felt the excursion was not worth the money, especially if you are not particularly interested in snorkeling.

Friends

8/10

Excellent

08 Mar 2026

Lauren

The staff were fabulous! Kind, attentive, and just wonderful overall. The ocean views are gorgeous. Food was great with lots of variety as were the drinks. Rooms were clean and the beds were comfortable. The spa was lovely! So was the cafe. Definitely recommend.

The one downside was that we were the last room before the new construction and awake to drilling, hammering or some other noise at 8AM each morning. And some attachment to the new build flapped in the wind and hit the building, making loud noises all night. We were in paradise so, we sucked it up but that was unfortunate and made our trip less restful than it should have been.

Friends

8/10

Excellent

03 Mar 2026

Paul

Rooms are very spacious and well kept (freshly painted, new appliances). Pool is very nice, gym is OK (excellent variety of equipment for a hotel gym, but kind of old/worn). Location right on the beach is fantastic — water is SO nice. And plenty of water sport options to be had. Staff is very friendly and helpful.

Of note, we did have a bunch of minor problems — TV didn’t work, shower drain got clogged, key entry stopped working. They did fix them all fairly quickly, but I guess they could use a bit of a maintenance upgrade. None caused us anything other than a First World Problem!

Overall, a very nice stay in Saint Lucia. I think other resorts may be nicer, but value here was definitely good from whatever else I saw.

Family

10/10

Exceptional

03 Mar 2026

Òscar

We spent almost a week at Bay Gardens Beach Resort with our two kids (5 and 7) and had a really enjoyable stay.

The pool was the highlight for our family. The different depths made it safe and fun for both children — our youngest gained confidence in the water, and our oldest improved a lot. Having the restaurant and bar right between the pool and the beach was also very convenient. The food and cocktails were good, and there was live music or entertainment on many evenings, which created a nice atmosphere without feeling overwhelming.

Our room was spacious, bright, and clean, with two large beds that worked perfectly for the four of us. The staff were consistently kind and attentive. We arrived on my wife’s birthday, and the reception team surprised her by singing to her — a small but thoughtful gesture we truly appreciated.

The location is great if you plan to stay around Rodney Bay, but keep in mind that exploring other parts of the island takes some time.

Overall, we’re very grateful to the team for making our family holiday so pleasant.

10/10

Exceptional

20 Feb 2026

Amber

We had an amazing trip, the room was so clean and beautiful. The staff was kind and accommodating. The food was excellent and there was a wide variety of choices with every meal. Overall it was an amazing family vacation the resort was family friendly but also had a luxurious and relaxing feel.

Family_with_children

10/10

Exceptional

20 Feb 2026

Jocilene

Everything was super amazing. Staff 10/10 very helpful. The kids club staff were 10/10 they do lot activities with the kids. Pool kids friendly. The buffet was great. Get all exclusives if you only going to be eating at the hotel or just make sure you get breakfast package.

Family_with_children

10/10

Exceptional

18 Feb 2026

Neve

Great staff and clean rooms.

Friends

10/10

Exceptional

16 Feb 2026

DEBRA

Everything was fabulous, 5 stars all around

8/10

Excellent

12 Feb 2026

Janet

A very nice facility, as well as the other 2 associated facilities we visited. The pool area is wonderful and comfortable. Staff were friendly and helpful with what appeared to be 'new' staff learning the ropes.
They are doing some major construction and we were unlikely to have the room immediately next to the new building going up - which meant not being able to use the outdoor beach front balcony due to the all day noise and on occasion extending inside the room during the evening.
Might consider coming next year... if construction was completed.

Leisure Family

8/10

Excellent

11 Feb 2026

wendy

Rooms were clean, food was good, right on the beach. It is an older hotel but felt safe walking into town at night. It is a 2 hour drive from airport to hotel and costs $120.00 each way. Staff was very helpful.

Leisure

8/10

Excellent

11 Feb 2026

Janice

Liked the size of the resort.. not too big to feel crowded
Room was nice, clean comfortable
Staff for most part friendly and helpful
Had issue with room that took a few days to get resolved
Service in restaurant was always lengthy unless there was a buffet Food was good

8/10

Excellent

06 Feb 2026

Phil

Staff was very nice and friendly. Room cleaned daily.

10/10

Exceptional

06 Feb 2026

Fay

Lovely resort. Perfect location. Room had everything we needed. The staff is all extremely friendly and accommodating, especially when we arrived at 10pm on my birthday when everything was already closed for the evening. They really know how to make every guest feel special. I would book this resort again.

Leisure Partner

10/10

Exceptional

04 Feb 2026

Mia

Beds were comfortable. View was beautiful. Staff was friendly. Service was great. Buffet had a great variety. Beach was steps away!

Leisure Friends

10/10

Exceptional

03 Feb 2026

Mark

Staff was great rooms were clean

10/10

Exceptional

31 Jan 2026

Julian

The staff were extremely accommodating and brought great vibes, the resort food was awesome we had the all inclusive and was worth it there were multiple options especially with my daughter being a picky eater, we celebrated our 2 yr anniversary and they set up our room nice and decorated with a bottle of champagne overall a great experience 100% recommend

Leisure Family_with_children

10/10

Exceptional

30 Jan 2026

JoLyn

Beautiful hotel with nice balcony views.
Great swimming beach with helpful service there. Fun activities, good food and daily housekeeping

Leisure Partner

10/10

Exceptional

30 Jan 2026

Tammy

Very clean, large sandy beach, safe area, very pleasant & smiling staff.

Leisure Family_with_children

10/10

Exceptional

27 Jan 2026

Daniel

Nice property right on the beach, great breakfast- rooms were clean. Good place to take kids with the pool and beach/water toys

10/10

Exceptional

26 Jan 2026

Sarah

Stephan made our trip seamless. Roger had good drinks at the bar. Beach pristine.

10/10

Exceptional

19 Jan 2026

Samuel

Nice convenient Balcony 40 feet from shore
Clean. Friendly. Would repeat

Family

6/10

Pleasant

17 Jan 2026

alyson

Upon arrival check-in went smooth and our room was immediately ready. It had just been cleaned (the floors were still wet) but they allowed us in. The oceanfront king was nice- basic, clean and met our needs. Breakfast buffet was $55 USD and just average. Coffee was often cold and we had to ask for a fresh pot. Cafe with gourmet coffees opens at 10 (why not 7?!!) Gift shop advertised being open 9-5 but was literally never open. Lunch and dinner were overpriced ‘buffet only’ some days, even though there is an a la carte menu advertised. Servers weren’t friendly or eager to help. Front desk, tour desk and housekeeping staff were kind and friendly. Pool towels were hardly ever available which was really annoying. Please just buy more towels. The worst part of the stay was the constant harassment on the beach from locals selling everything under the sun. It was so excessive that you could not relax for five minutes. No thank you worked for most people. However the “Coconut man” was extremely aggressive. A simple “no thank you“ wasn’t enough. He then tried to intimidate us to at least give him a tip (for nothing) and when I told him absolutely not, he threatened us by saying “you don’t want to disappoint the island man” with a machete in his hand. Apparently security can’t or won’t say anything? Provide as advertised, teach food staff customer service skills and please, if possible, do something about the thug on the beach!

10/10

Exceptional

16 Jan 2026

Areena

Beautiful hotel friendly,polite and exceptional service from all the staff.The resort has its own private beach and restaurant bar facilities. Recommend watch you tube video of hotel.
5 mins drive from Rodney bay marina
Where the boat trip excursion's depart from.
They have a complimentary shuttle bus service between the 4 sister hotels in Gros Let.
Rooms are lovely and spacious and
Well cleaned . Chrystal was amazing in greeting us on our arrival. Thanks again Bay Gardens Resiort see you next year again.

10/10

Exceptional

31 Dec 2025

Eric

All of the above

10/10

Exceptional

31 Dec 2025

Genna

The staff at bay gardens is what makes thisbplace stand out the friendly smiles and kind hellos made us all feel welcomed

4/10

Poor

29 Dec 2025

Michael

The beach view was great. The bar was average. Didn't even have chocolate liquor. Staff was kind but management was poor and unhelpful bordering on rude. Towel shack was consistently unmanned. Food pricing was ridiculous. Xmas lunch buffet. $80us each for Spaghetti, cake, salad, some dry pig and turkey left overs. The price they quoted me was 2x what they charged me.. I thought SLD. Christmas dinner came out room temp. Difficult to even have them keep water glasses full. At 8:30AM, all the pool chairs has towels laid on them to claim but people werent in them 50% of the time+. The jazuzzi was broken the whole 5 days. Xmas. Pretty poor planning. With all the kid advertising, we couldnt even find a ball. Their store has virtually nothing.----Not like any \"Resort\" I've seen. We spent a lot of money for 5 days. Pretty disappointing. The transfer to UVF, they charged me 10% to put on my bill. Pretty cheap. Elevated it to the Duty Mgr. Useless. Shared with the GM --about as useless. Didnt care---said, that is your opinion.

Leisure Family

10/10

Exceptional

23 Dec 2025

Lyncey

Thank you Bay gardens for exceptional service

Christel at reception you are the best!

Keep up the excellent service

Leisure Partner

10/10

Exceptional

14 Dec 2025

Delilah

Staff is very friendly and attentive.

Leisure

10/10

Exceptional

12 Dec 2025

Gerard

Lovely friendly staff is hotels greatest factor. Excellent food and service. Enjoyed the All Inclusive package. Location is fantastic seconds from amazing beach and sea.

8/10

Excellent

10 Dec 2025

Michelle Allene

Our stay at the Bay Gardens Resort was overall good. A shout out to Nikel at the HighTide restaurant for his amazing and professional management of his team. It was notable the difference on the days he was off.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Porscha

Amazing

Leisure Self

8/10

Excellent

02 Dec 2025

Stacy

Bay Gardens Beach Resort provided a relaxing couple day stay in the Rodney Bay area. The staff were all very helpful and friendly. The rooms were clean and the air conditioning quiet. A major downside was not knowing the resort was undergoing construction when I booked a garden room. The balcony view was a construction site next door. It was unexpected and we would have paid for an upgraded room if it were offered or we had known in advance. We had half board (breakfast and dinner included) for two nights. Dinner included a drink per person, appetizer, main, and dessert. Great breakfast! Your credit card doesn't remain on file so anything purchased separately needs to be paid at time of sale. It was just a little quirky. We still settled a bill for tips from dinners at the end of the stay. I had an issue with the supposedly FREE mon-motorized Walter-Sport available to guests: stand up paddle board or hobie cat. The owner questioned our sailing ability (like demanded to know our sailing resume) for the hobie cat and yelled at her staff for not putting a life jacket in the right spot. We pointed to our national regatta competition shirt. She sneered anyone can buy a shirt. We sailed the hobie cat in the bay 1.25 hours (fun) and got yelled at (seriously) when we came back for being late when we said at the beginning we didn't have a watch & the attendant put her hand out for a tip for handing in our life vests. The resort needs a much friendlier water sport vendor.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Dave

Yes

Leisure Family

10/10

Exceptional

01 Dec 2025

Betty

We traveled as a family with 2 young children (4 and 6). We had a pool view suite, with a full kitchen. It was spacious, the view was wonderful, and the housekeeping was helpful. The staff overall was very kind and caring. We enjoyed the pool, as well as the private beach with access to beach chairs and umbrellas. The beach was calm and clean, ideal for young children who aren't great at swimming yet. We enjoyed being able to use Splash Island as well as kayaks. We booked an excursion through the tour desk and had a great time - there was someone on staff coordinating with the tour company, and really on top of things, as they were late. We also enjoyed the evening programming - Wednesday night's manager's cocktail with local music and performances was so fun and festive! Lastly, staff were looking out for our kids, and letting us know when Kids Club activities were on, so they could take part, and my 6 year old really enjoyed the art projects. We had a great time!!

Friends_and_family Family

6/10

Pleasant

30 Nov 2025

Serdar Huseyin

Perfect location for a beach resort, but unfortunately there was renovation work ongoing. Very friendly staff!

Leisure Self

4/10

Poor

26 Nov 2025

Cynthia

I was in a room with a restricted view, scaffolding; became aware at bedtime when closing the bedroom curtains. Raised this with the hotel in the morning. Informed the scaffolding should have been taken down and thus would be done this same day, Sunday. Also told there was not another available ground floor suite. I was offered 2 free massages as apology.
Sunday came and went, scaffolding nit removed. Approached hurtling management in Monday, agencies it would be taken down. I also raised concentrate when ht trained ( and we are in the rainy season, we couldn’t use the patio as the roof buckled, cascading water shuck covered the patio as well as table and chairs. Despite raising my concern, both verbally and in messages neither the scaffolding or patio was addressed. In fact the scaffolding was not removed and remained blocking my view until I left the Bay Gardens Beach Resort after 5 nights. I found out that the scaffolding was there because the outside was being painted and that work had not been completed and painters were still there when I left.I declined the massages. I was disappointed having stayed at the Bay Gardens on previous occasions. My experienced was not good considering I booked months in advance to be there to celebrate my 70th birthday. I did not hear anything from the management and have not since. A very disappointing experience and being lied to only made it worse.

Leisure Family

8/10

Excellent

19 Nov 2025

Jan

Good location for us. People were great, friendly, helpful. Absolutely beautiful beach. Very nice showers. Night time entertainment nice.

Partner

8/10

Excellent

17 Nov 2025

Jahn

Staff were nice

6/10

Pleasant

16 Nov 2025

Junghwan

Staff should be more responsive and move faster.

10/10

Exceptional

05 Nov 2025

April

Courteous engaging staff, clean rooms, excellent food and service.

Leisure Family

8/10

Excellent

05 Nov 2025

Linda

Good section from the bar
Beach view is excellent
Staff very friendly
Facilities needs to be reviewed by the pool and laundry
Rooms are clean and tidy

Friends_and_family Family

2/10

Poor

29 Oct 2025

Simon

First impressions from the front desk was very unwelcoming. I felt like the lady didn’t have a consistent approach and warmth for all guests. On the first morning, beach towels weren’t available until about 10:30am. The previous day in the afternoon, none were available.

The majority of the staff at the bar and restaurant were nice and provided a much better customer experience. But overall, the whole vibe was killed when checking in. I’ve stayed at quite a few hotels in St Lucia. Doubt I’ll return here.

Self

8/10

Excellent

19 Oct 2025

Sultan Ibn akbar

A lot of sight seeing

6/10

Pleasant

18 Oct 2025

michelle

The property is under renovation and in the dinning area was constantly bombarded with cats.

Leisure Partner

10/10

Exceptional

06 Oct 2025

Lametrea

Staff were attentive to my needs.

Leisure Friends

10/10

Exceptional

02 Oct 2025

Kynah

Great stay, easy and quick to check in. Very good staff.

Leisure Self

6/10

Pleasant

28 Sep 2025

FIBE

Room not really clean. Had to clean marks on toilet seat and in shower. Hairs and marks on floor areas. Room was tired and needs renovations. Looking out from room to building site not a pleasant surprise.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Helen

Fabulous location. Nice upgrade room to sea view which was amazing. I went for the half board option supper value. The food and especially the breakfast is great and to top it the staff just couldn’t do enough for me especially the staff on reception who made sure I got my diabetic injections stuff that I accidentally left in the fridge that was so appreciated. Thanks again can’t wait to return.

Friends_and_family Friends

4/10

Poor

26 Sep 2025

Sheena C

The placement of this property is very convenient to get to many places. The view was great but this property is outdated and needs a lot of work, Everything in the facility is old, and with the money that one is paying there's no perks that you're receiving. The customer service in the front desk needs to be better. As a first-timer in St.Lucia I was disappointed with my stay and not the island because as far as accommodation I made my own arrangements.

Leisure Family_with_children

8/10

Excellent

21 Sep 2025

Krystal

We had a great time at Bay Gardens Resort and the staff was friendly and amazing! It was right by the beach which was lovely and also had a pool.

Leisure Family

10/10

Exceptional

14 Sep 2025

Nathan

Hotel staff was amazing. Rooms were spacious and clean.