Swiss Star California

2/10

Poor

28 Jul 2026

ben

Avoid - went to stay for 1 night, check in was online and a code sent which was fine. But as soon as I got there… WOW apartment 301 - up 3 stairs cases, with 2 kids under 4. No AC, and it was a spacious apartment split over to floors, 1 double bedroom at the door and 1 up a set of stairs, which the bathroom door opened up onto. There was a shower built into a wall next to an open hiding place that was used as storage.
The cooking facilities, exposed wiring under the cabinets and a fridge that wasn't turned on or clean and when opened the smell was unbearable. So had no option but to leave within 3 hours of checking in and booking elsewhere. Fine for adults, but not for children… also the soundproof doors on the bottom floor as you walk in were strange.
Such a shame as location is ideal.
Tried to discuss with hotel via hotels app and just been ignored.

6/10

Pleasant

27 Jul 2026

Clara

Overall, it was a decent place to stay, but there were definitely things that could use improvement. The floors, and especially the dishes, were not that clean. One pot even had a little water in it and it was starting to get moldy. It was nice to have a little kitchen to cook in, however, they have a very limited number of things for you to use. There were no spoons, and no salt or pepper. There were no curtains on the glass doors to the balcony, and the window was a little broken at the top so that it almost fell in on us when we opened it to get try to cool off the room. The shower completely quit working, just shut off mid-shower. Thankfully it was our last night there and not a huge deal. The bed was definitely not super soft. It's on a pretty busy street corner, so when the doors and windows are open to cool off the room, it's pretty loud, but with everything closed it's not bad.

4/10

Poor

30 Jun 2026

Maximus

The hostel is in a very run down poor condition. If you have issues its very difficult to get help from their helpline

Self

8/10

Excellent

28 Jun 2026

Fernando

I did like this booking, the only thing is it has absolutely no a/c, definitely keep that in mind during summer since it is very hot. Otherwise it was great, we were right next to the train station where we could catch a train anywhere !

Partner

6/10

Pleasant

10 Jun 2026

Janne

Zurich is expensive. This place was fine. Road a little loud. Entrance a bit rough but room was clean and communication good. Ok for a cheap hub to go out and explore from.

4/10

Poor

09 Jun 2026

Sharon

The room was very disappointing and would not suit light travellers as there was no amenities other than a small bathroom, a sink and an outdated half a pillow. No kettle , no air conditioning or fan, no basics, broken iron and small table.Taps were loose , black mould in the bathroom, shutters broken and propped up so the sun comes in. All day. Toilet seat not fastened , no thing whatsoever in the kitchen other than 1 sponge . Entrance and stairs dirty . Room stinking hot , we had to buy a fan. Would not recommend .

Partner

2/10

Poor

01 Jun 2026

Andrea

I stayed here for nearly a month. It was disgusting and I had to buy a lot of things myself. The only nice things I can say is that is it located on a train line and the housekeeper was friendly. I literally could not wait to leave this hell hole.

- broken cabinet door leaning up against a wall
- no hand soap, dish soap, or anything to clean dishes. Had to buy my own.
-only one tall stainless steel pot, no pan or useful utensils so couldn’t cook. No spoon.
-no shower curtain. had to move towels and toilet paper out of the room before every shower. Ended up buying one myself.
-mold and mildew in bathroom made me lightheaded
-smoking area just outside apt, people would stand in front of my cracked window and smoke at 4am. Expect to wake up to the smell of smoke
-iron had melted fabric on it that transferred green fabric goo to my shirt when I tried to use it. Ruined my shirt.
-desks and end tables are chipped and in rough condition
- they said they couldn’t enter my apt while I was gone which is why they weren’t cleaning or re-upping supplies, but then they did it twice at the end of my trip. So why did I have to buy my own toilet paper for the first week?
-randomly usually once per day the whole apartment smells horribly of feces. I think there’s a pipe issue somewhere.

I could go on.

Partner

2/10

Poor

27 May 2026

Jorge

I don't recommend staying at this location. While i have to say the place was clean, the room didn't have air conditioning and not even a fan. I felt I was sleeping in a sauna and you can spend more than 20 minutes in the room during the day. The heat is unbearable. In addition, the room did not have curtains to make things worse. So zero privacy, all lights are pointing at your face while you are tying to sleep in a room that is 100 degrees hot inside.

Family

6/10

Pleasant

20 Apr 2026

René

Kitchen lacked utensils. No shower curtain water went on the floor. Sink didn’t drain well. Cleanliness was poor gum on bathroom door. Front door didn’t lock on building. Smoke detector had no battery. TV didn’t work. Toilet seat was loose.
Location was good. Wouldn’t take much to improve the facility.

2/10

Poor

21 Jul 2025

Huong

TERRIBLE PLACE TO STAY.

The “hotel” was terrible. When we got into the hotel there was water all over the floor. Afterwards the next morning, the ceiling was leaking all over the floor in front of the bathroom door. You can hear everyone coming in and out of the hotel as the door slams really loudly. There is a cigarette smell that comes from leaving your window open but if you close it there is no fan, ac, or ventilation in the room.

Friends_and_family Family

2/10

Poor

05 Jul 2025

Shahazaib

It’s the wort place for holidays no fan no iron no cleaning and no communication. At the time of booking we mentioned that we need twin beds but when we reached they give us. Double bed and when i said that I mentioned i need twin after 1 day they replied that they don’t have

Friends_and_family Friends

2/10

Poor

29 Jun 2025

Kathy

This place was horrible: dirty and in poor condition. Cabinet door was broken, shower rod had duck tape on it, bathroom fixtures were attached to the wall with half the amount of screws so were barely hanging on and unusable, my bathroom sink wouldn’t drain, the heat was on in 95° weather and there was no fan, there were stains on the walls, the door to the building was unsecured, and the entryway and stairwells were filthy. It was not at all as it appeared in the Expedia pictures when we booked it and management never replied to my email. Avoid.

Leisure Friends

6/10

Pleasant

05 May 2025

Grace

The dishes and cooking items were not cleaned. Also no sponge so I could clean them.

2/10

Poor

24 Apr 2025

Matthew

To summarise my reasoning and experience - this is why I believe that a full refund is necessary :-
* Room was not available on arrival (email indicated that it was)
* Room had not been cleaned (and probably wouldn’t have in time unless we had arrived at 12:30pm and made contact re the missing key).
* Cleaner took well over an hour to get this tiny single room clean.
* Room looks (and is) absolutely nothing like the photos represented on Wotif - room is not an apartment, it is a single small room with a small bathroom attached.
* Issues with room:-
- it is filthy and potentially dangerous - there are obvious signs of toxic mold throughout the room and especially in the bathroom and around the kitchenette
- The shower door is broken and hanging off - being glass this is serious
- The toilet seat is hanging off, moves from side to side
- There is a “decorative” piece of wood that is hanging off the wall and has nails exposed
- There are external lights that cannot be turned off that light up the entire room all night
- it is extremely dated
And there were several attempts by people (or one person) to gain access into the room whilst we were in it (before I even made the complaint)

Leisure Partner

6/10

Pleasant

22 Mar 2025

Ioannis

I chose this place for a specific reason, which was the distance from my friends staying in an apartment close by. So my only requirements were a good night sleep and cleanliness without breaking the bank since I was only for 30hrs in Zurich. The property matched all of them.

Leisure Self

4/10

Poor

21 Jan 2025

Sophie

Had no power for our whole stay

Turned up after check in and the room hadn’t been cleaned. Power went out within our first few hours of being there, contacted the helpline multiple times and they said they’d send out an electrician. They never did! Spent the whole trip with no way to charge phones in our room and no lights!

Friends_and_family Friends

6/10

Pleasant

26 Sep 2023

Naghman

bed sheets cover was barely insufficient for two co sharers .

Leisure

4/10

Poor

28 Aug 2023

Brett

Poorly maintained
Fan so broken and out of balance that it couldn’t be used
Shower head hose broken and sprayed all over the bathroom
Was advised routine maintenance was to occur during my stay, so I told them about these issues, but nothing happened
Was advertised as daily maid service. Didn't happen
The common area is filthy.
If you a light sleeper, I suggest staying somewhere else. The trolly tram runs directly outside

Leisure Self

8/10

Excellent

24 Jul 2023

Michael

review

the building , its old and dated but it is cheap and to be fair and the room was tidy / good location for what we required , parking was an issue tho

Partner

4/10

Poor

20 Jul 2023

Ruby

Fine for a short cheap stay. But otherwise - Black mould. No soap or dish soap to wash anything. The kettle and some appliances can’t be plugged in because they don’t supply adaptors. And a lottt of spiders.

Leisure

8/10

Excellent

11 May 2023

Mariia

The neighbourhood is really nice, easy to get on transport. What was a bit confusing when I got keycode when registered I thought it was the room code. I got an email the day before about mainfloor access code and didn’t know it was room code as well. So was a bit stressed when tried KeyCode and it didn’t work. Just randomly punched in main floor door code and it opened the room.

Leisure Self

10/10

Exceptional

05 Mar 2023

Shawn

Value for price

Only booked this because it was close to an event I was attending and was happy at the price. I was surprised by all the in-room amenities because I want looking for that. A person staying longer would have benefited from the kitchen, dining table and ironing board. I was impressed by the large bathroom including a whirl pool bath tub.

Self

2/10

Poor

30 Jan 2023

An

You have been warned : do not stay here is you don’t want your money to be stolen, stranger entering your room when you are naked, no toilet paper for the whole trip and climbing up 4 huge staircases with your big suitcase. I paid quite a lot for this property for 5 nights, and it has been the worst nightmare of my 2 months traveling through Europe. Its the worst property I ever stay in in my entire life. First, it is very far from city center. Second, they double charged you and acted stupid when you wanted your money back. Jerome who is a staff here ignored my request to have toilet papers for the whole trip and ignored my request to refund me for the double charge. My friend and I ended up rushing to groceries to buy toilet paper as the staff here can’t be contacted when you need them. Trash is not collected in the room, no change of towel, they said they don’t do that for anything less than 7 nights (we stayed 5 nights). Such a horror! do not stay here. Save yourself from nightmare like mine.

Self

6/10

Pleasant

03 Jan 2023

Verified traveler

The studio was good but the bin in the kitchen was full of garbage (milk cartons, egg cartons, etc) and the wall at the side of the table was falling apart, the paint even got in my husband's jacket.

Partner

10/10

Exceptional

21 May 2022

Ramses

I liked that you have your own kitchen. I did not like that there is no lift .

Leisure Family

4/10

Poor

15 Feb 2022

Mark

Our not so nice Swiss stay

No communication from owner to allow bags in room early! Bathroom was unclean and smelled like cigarettes, kitchen was extremely small and only had 1 pot and 1 pan, and the pan was in poor shape, room was unclean and dusty, very noisy at night!

Friends_and_family Family

8/10

Excellent

27 Dec 2021

Verified traveler

Good location, clean

The hotel has an automated check-in and check-out system. The staff sends you all information in advance - it is easy to find.

The place is nothing special but clean and quiet, ideal to stay for a couple of nights. The hotel is close to a tram stop that takes you straight to the city center and train station.

Friends_and_family Family

4/10

Poor

16 Dec 2021

Ernst

Strange habitants - Alcoholic, Marihuana etc.

Business_and_leisure Friends

10/10

Exceptional

18 Jul 2019

Erez

Very nice hotei

Very pleasant house with nice receptionist. Self check in and reservation was easy.location is excellent. Very pleased and will return.

6/10

Pleasant

06 Jul 2019

P

Pros: Good location. Had line of sight with fireworks during Zurifest. Mostly clean.

Cons: Ridiculously small bathroom. Shower head is not ideal. Slanted roof above bed and bathroom. Unintuitive check in hidden behind garage. Very hot in the summer. No AC.

Business_and_leisure Partner

8/10

Excellent

17 Jun 2019

Verified traveler

Details are not updated properly in website. Booked the property as a Hotel. But it's a business apartment.

Leisure Family

8/10

Excellent

05 Mar 2019

Verified traveler

The place is like small apartments. Rooms have Balcony, fridge, kitchen, private bathroom. Pretty good overall

Leisure Family

8/10

Excellent

17 Feb 2019

Renata

Friendly staff, simple room

My stay was quiet and comfortable, with help from an accommodating staff. The room came as advertised—simple and with basic necessities for a short stay. There is a great restaurant on the ground level, which is a plus.

2/10

Poor

05 Nov 2018

Mohammed

The worst place in Zurich !

Never again, with such booking type, you call the place and get reply for a restaurant table. There is no reception for checking-in nor for checking-out.
What a mess ! The worst so called hotel you may have in this site. I do not understand how this can fit in your hôtel.com site !

Friends

4/10

Poor

25 Sep 2018

Verified traveler

Location of the property is decent but the bathroom was in terrible condition, the shower head was badly damaged and there was a strong smell of mold in the bathroom. The checkin process was quite complicated as there is no official front desk, the property is managed by the restaurant staff in the lobby which were not all up to speed on the checkin/check out process. Overall not a great experience.

6/10

Pleasant

02 Jun 2018

Keren

noisy

4/10

Poor

11 Jan 2018

farshid

Impolite staff

There is no elevator,30 minute walk to city center, pot without lid,street traffic too noisy and grumpy & offensively impolite staff. Clean room, quite&nice neighborhood, 5 minute walk to tram(2.70 CHF)

Family

8/10

Excellent

16 Oct 2017

Verified traveler

Good Value for Zurich

Hotel was perfect for our stay with clean room and great bathroom.

8/10

Excellent

07 Jul 2017

Jens

Good Hotel with comfortable rooms

The hotel is ccessible via good transport links to the Centre. Rooms are reasonably spacious with comfortable beds, a small table, a writing desk and a well-equipped 2-hob kitchenette. There is a mini-supermarket nearby.
On the downside, Wi-Fi was not very stable and the reception desk is not manned all the time. This means that check-out can be a challenge. I had to leave the key and then confirm payment by phone with the receipt being e-mailed.
It is a good hotel, though, and reasonably priced for what you get.

2/10

Poor

13 Jun 2017

ER

No assistance Room not what I reserved no air cond

This was a nightmare. I requested 3 beds the room only had 2 twins bed with no other space for another bed. Reservation was cancelled prior arrival and we had two make a new one. Nobody in reception to help. No elevator for bags and luggage and No Airconditioning in a 73F degree weather

10/10

Exceptional

07 Mar 2017

Verified traveler

Zurich Cozy Retreat

My husband and I are world travelers....we were excited about visiting Zurich to experience its wonderful culture....We
traveled a great distance (Little Rock, Arkansas) which took almost a day to get from the US to Switzerland. We were
greeted at the airport with friendly customer service agents at the tourist information booth. We had no problem getting
from the airport to the hotel....tired but looking forward to the new adventure of Zurich! When we arrived at the hotel reception area, not a hello welcome to Zurich! but you're here to early and check in time isn't until 2pm was our greeting
front desk agent, not sure of the correct spelling.....don't know what changed her mind but we were able to check in later we went out and needed directions and info....her mannerism and attitude was not friendly and I had to keep asking for additional information (tram service, or taxi, distances to certain areas, walkable or not) general info that most tourists need help with.....we stayed 5 days at this small modern, beautiful, quiet hotel. But she was the only staff person we encountered and was not friendly at all. LOVE the hotel, this staff person needs to be more friendly toward visitors sometimes this makes the difference whether we might return or recommend the hotel to others.

8/10

Excellent

11 Feb 2017

Tomas

Nice room but difficult with parking and check in

Very limited parking and also there no one there after 5pm and didn't answer the emergency number for a few times, people are meant to enter their booking reference in a self check in machine, but mine wasn't recognised and then the lady said why didn't you enter your last name? As if people are getting creative when they're clearly asked for for a booking reference. Room isself was ok, bathtub and shower and little kitchen, clean, nice, all ok, except didficult check in, parking.

8/10

Excellent

14 Oct 2016

Christopher

Good for a quick stay!

We found the check in process to be difficult. The building was hard to find. Once we located the building, the entrance was in the back. You then walk three flights up where you will find the check in desk. The room was very small, but that is to be expected I suppose. The bathroom was a relatively fine size actually. There was no AC (as stated). The towels and sheets were all very clean. We only stayed one night and it served its purpose!

Partner

8/10

Excellent

01 Jul 2016

Dhaval PAtel

its a full furnished mini apartment.

I got all thing I need in this small apartment, it is equip with cooking facility, refrigerator, vessels to cook ... also the nice specious and clean bath room.

2/10

Poor

10 Apr 2016

James

Bad location and bad service

The room was horrible. There was a bad smell coming from under the bed. The bathroom barley had and amenities. The location was very bad as I had to try and locate this hole in the wall hotel at night. Overall very bad.

10/10

Exceptional

19 Mar 2016

Tommy

heater died my nose out wahhhhh

4/10

Poor

24 Nov 2015

Verified traveler

False advertising

The pictures on the website in no way related to the reality of our room. The bathroom was tiny and rundown with gaff tape holding up the shower rail. The floors creaked and the climb up the stairs is a hassle. The room was not a place you want to be.

Partner

8/10

Excellent

09 Nov 2015

Peter

Short business stay

The room is nice and practical. There is a small kitchen in the room with a fridge, microwave oven, plates, etc. which is convenient. The check-in is automatic but simple. Parking may not be simpe in the area. There is a direct tram loine to the center. For a few days stay it is a good choice.

8/10

Excellent

06 Nov 2015

Lukas

4 day trip to Zurich

The hotel was generally clean, check-in was really smooth and easy which was great after a long days travel. We didn't get to speak to much of the staff over our stay.
Location is great - it's quite a distance from the city centre but you can jump on a tram and you'll get to where you want in no time.
Personally, slightly disappointed with pictures v. reality but as it was a cheaper option compared to other hotels I have no complaints or as such.
Great little place to stay if you're on a budget.
The room got really hot and in the mid-october we had to keep windows open over night (which is not an issue).

Partner

6/10

Pleasant

31 Oct 2015

Hartmut

It's ok for short stay\n

It's ok for a short stay and when you are out over the day
The curtains are too small and do not cover all over the windows
The curtains are made of a very cheap cloth and in the night the lights of street lamps come through
The shower is very very small and if you move inside the shower it happens that you touch accidentally with your body the handle of the faucet and suddenly you shower with very cold or very hot water = not so funny.....
There is no elevator
The restaurant on the ground floor is very good
For breakfast you have to walk about 10 minutes to a restaurant or you have to buy food in a near by COOP shop = that's ok

10/10

Exceptional

09 Oct 2015

Ilicia

Great find in Zurich

Electronic check in was easy. The place is really well set up. Could use some extra towels and pillows, but was comfortable for one night. Really accessible to public transport.

Partner

6/10

Pleasant

03 Oct 2015

Alfredo

Only if you are up to

No lift no cleaning each day. Near tram and bus stop. Close to bellevue and central. Quite neighbourhood.

Family

4/10

Poor

22 Sep 2015

Martin

Poorly maintained

Basic, functional room. Wires repaired with sellotape.

6/10

Pleasant

25 Aug 2015

Rebecca

A Little Inconvenient

What Hotels.com doesn't tell you is that you're supposed to use the automated check in machine that's at the back of the building. We wandered around and nobody told us to use the machine, and the directions were on the door which was propped open covering these directions. At the reception it said to call, which led to a cordless phone 2 feet away in the empty reception, so it ended up being very frustrating waiting around for someone to come by. And because it's a good 30 minute walk from the city we missed our chance to go to the art museum. Overall the room was clean and nice, but the kettle they offered didn't work, and the low pitched ceilings made it easy to bump your head constantly.

Partner

10/10

Exceptional

16 Aug 2015

Örn

Very nice hotel

We stayed with our 2 year old son. In stead of a crib we got an extra bed but when we asked for the crib it came immediately. The room was very nice, clean and roomy. Quiet neighbourhood and a great pizza in the restaurant on the first floor.

Family

6/10

Pleasant

08 Aug 2015

Verified traveler

Good location and nice hotel

This is a nice little hotel. The room was very nice and clean and the staff were very nice to us. It was good for us as we were only staying for two nights, but there was no air-con in our room and the windows dont open much, there was no lift which was quite difficult with four suitcases... It was very close to the city centre and you can just get the tram number 3 which comes every 5/10minutes. I would definetly stay again and recommend but it would have to have air-con.

6/10

Pleasant

29 Jul 2015

Verified traveler

Hotel didn't purport to offer a high level of service. It would have been excellent(for what we were after), but for the window not opening properly, leading to us being unable to cool the room. It stayed stiflingly hot, even though it was cool (albeit fairly still) outside.

Family

10/10

Exceptional

25 Jun 2015

Verified traveler

Excellent deal

This is a lovely hotel that delivers excellent service on all fronts within its price range. It won't be like the top brands but it was a great deal considering the standard Zurich hotel prices. Staff was very helpful, including, for instance, providing free access to a printer. Nice view and balcony. The kitchenette was very useful. Groceries stores located nearby.

8/10

Excellent

11 Jun 2015

Able-Bodied

Great for budget travelers

The room was large and had a kitchenette, which we took great advantage of. However, the room had a mild smell like that of wet paint, which we didn't enjoy. The hotel seems fairly new, even if its decor is very plain. The lack of elevators was not a huge problem for us, but I would recommend that visitors to the hotel not pack suitcases heavier than they can carry upstairs.

Overall, we enjoyed our stay. We liked the wireless Internet, the flexibility to store and prepare our own food, and the proximity of the hotel to the street. We might stay again. If one has no other place in mind, I would be comfortable recommending this place to other travelers (provided they can walk to and from the train stop).

6/10

Pleasant

31 May 2015

Verified traveler

Good for one night

If you are staying for business or meeting for just one night. Then is fine. Or if you are going for few days vacation and only need a place to sleep is also fine. It's very close to tram and in 5 min you are in town.

6/10

Pleasant

04 May 2015

Margaret

Be aware of exact location

Make sure taxi knows exactly where it's located as he took us to Hotel California in another area then we had to find another taxi to go to Hotel California Apartments. Expensive mistake. Otherwise good place to stay.

Partner

2/10

Poor

21 Apr 2015

Verified traveler

hotel stay

No hotel staff on site until 5 minutes before we were leaving. Got no sleep the entire night. Street traffic too noisy and street lights shined into room the entire night. Guests must find street parking which requires meter payments in swiss francs only. Worst hotel experience of our entire vacation in Europe.

6/10

Pleasant

19 Apr 2015

heidi

hotel placed very near the bus station

Nice room. very clean. good kitchen. only thing wrong was that there where no bedside lamps.

Family

4/10

Poor

23 Mar 2015

Gerhard

Stay in germany

Room OK for 1 or 2 people. Expensive and small. Restaurant down stairs very expensive. Long walk to anything. Should have stayed in Germany. Obersdorff is kickin. Everything is better and half as expensive.

Family

6/10

Pleasant

17 Mar 2015

Enrique

Cleaning would help, otherwise okay

When I arrived, there was loose dirt behind the toilet. It remained there until I left. There is no lift to the third floor. Otherwise, everything was fine, the location is really good, near the city centre but quiet, in a very nice neighborhood. I had a beautiful view from my window. The kitchenette had everything you would need for preparing your own meals (which I did not). WLAN worked well, there was even a desktop computer in my room. The room price is absolutely okay for what is offered.

Family

8/10

Excellent

26 Dec 2014

Verified traveler

Nice stay for the price

We stayed 2 nights with no mayor complains at all
Small Wifi problem was fixed right away

8/10

Excellent

19 Dec 2014

Thomas

California House

not your first choice hotel if you need personal assistance
but ok for a night

8/10

Excellent

09 Dec 2014

John

Very Good Value once you get inside!

Hotel was fine for the price. Only major issue is no lobby or no one to talk with if you cannot get in through the automated system. I showed-up at 2pm to check-in and my reservation was not listed. SO, the door wouldn't open an allow me to get to the \"front desk\". As I was informed, the automated system does not update with current reservations until all the rooms are cleaned.

I was lucky enough to find and employee in front of the hotel. Once inside, the staff was great and the room was totally adequate considering that this is Zurich and the price was attractive. The location is a very good neighborhood about 5 minutes from Old Town.

10/10

Exceptional

07 Dec 2014

Verified traveler

Comfy hotel close to transport.

Clean, comfy hotel room an easy tram ride away from Zurich. Customer service was good, didn't have too much interaction with staff as we used the self check-in, but the receptionist came and knocked on our door after we'd settle in to make sure everything was ok. Would stay here again.

Partner

6/10

Pleasant

18 Nov 2014

ang

Nice, a fair walk.

Was a nice hotel. Got confused and walked to the California hotel and not the California house hotel. Which was in the other direction. Staff were friendly and hotel was clean.

6/10

Pleasant

22 Oct 2014

John

Reasonable apartments

Fairly modern apartments about 30 minute walk or quick tram ride to the old town.

6/10

Pleasant

20 Oct 2014

Kevin

Location is the only reason to stay here

Starting off with the good of it... California House is 10 minutes from Zürich Hbf (8 min by tram + 2 min walking) with trams running about every 4 min or so. Couldn't find the self check-in at all until someone told me it's in behind the actual building. Once found, it was a piece of cake to use.

The room wasn't anywhere close to the size that the pictures make it seem. What also didn't help was that my room was on the top floor by the roof, meaning I had to duck down to get around half of the room. Bed was moderately comfortable. The television did not work. After the staff told me it was working fine, it still did not. The staff did take care of an issue with one of the windows at least. Wireless internet worked very well.

You can hear everything going on in the other rooms from the stairwell and wallways. Thankfully, once in your room, all outside noise is blocked out. This was fully tested as the room next to me had a baby crying every single time I walked to and from my room, but never heard it at all while inside my room.

6/10

Pleasant

13 Oct 2014

anne

Zurich...hotel California

Location and price were great. The staff is mostly absent. There was no phone in the room which was very surprising. There was a computer/tv with advertised free internet. Our computer did not work. I asked the desk for help but they could not figure it out. I was trying to print boarding passes so they let me try 2 other computers, none of them worked. The tv only worked the first day. The shower curtain kept falling down and our door handle fell off. All in all the hotel worked for our purpose.

8/10

Excellent

09 Oct 2014

Wilfredo

Excellent location close to public transport

We were satisfied with hotel facilities, location and friendly staff. No lift but we were lucky to be in the first floor.

2/10

Poor

31 Aug 2014

Verified traveler

I can't recommend this hotel.

The hotel entrance was difficult to find. Had to carry luggage up stairs. We had to self check in even though it was before 5 pm. The person at the reception desk was unfriendly. They told us the tram that takes you around town wouldn't accept credit cards. We went to a bank and exchanged U.S dollars for Francs. Turns out the trams do accept credit cards. We waisted an hour exchanging money not to mention the fees that were involved in doing so. The room was tiny even by European standards. The A/C wasn't working so we had to open the windows. That would have been fine but the road traffic was so loud it kept us awake all night. This hotel is a total rip off in my opinion.

8/10

Excellent

04 Aug 2014

Verified traveler

Best deal in an expensive city

The place was very nice with our own kitchen area, computer, and balcony. They also had free laundry right in the building. Although it seemed expensive compared to other cities in Europe, this place had one of the best prices with nice quality in the city. Location was nice too, just a short tram ride from the center.

Partner

8/10

Excellent

31 Jul 2014

Ashleigh

Good location and price for what you get

This hotel was perfect for my travels as a single woman. It felt very safe. It was far enough from the city center that the nights were quiet, but it was seconds from a tram station, which took you to the city center in 5 mins. Staff is only available 8-5 each day, but they are extremely helpful and knowledgable about the city and how to get around it. Room comes with a small kitchen, perfect for saving some money and having breakfast/dinner in the room (Switzerland is pricey!). The only downside is no air conditioning, but it didn't feel necessary and I went in July.

6/10

Pleasant

21 Jul 2014

Verified traveler

Cheapest you are going to get in Zurich

Zurich is expensive. This place was decently priced and the facilities allowed us to cook. Free laundry was awesome. Trams loud from 5am to 11pm but we slept ok.

4/10

Poor

10 Jul 2014

Verified traveler

Road noise

Road noise kept us up all night. Otherwise the place would have been great. Huge size by Zurich standards, kitchenette, jacuzzi tub.

6/10

Pleasant

08 Jul 2014

Verified traveler

No Internet

We arrived at 5:20 pm, 20 minutes after their desk closed. The internet was down for the entire evening, with no one to contact.

8/10

Excellent

08 Jul 2014

SONI

Great Location

Overall it was ok. But couple of days they did not bother to change the towels, clean the bathroom. Computer/Internet/Wifi was not working at all. The receptionst did change the computer but still not working. This was like a hostel so naturally we were not expecting any services, reception used to close at 5pm so we could not see her most of the time. Still we like the hotel.

Family

8/10

Excellent

02 Jul 2014

DJ_Edwards

Good hotel

Good hotel, slight walk to town but town is beautiful so not too much of a problem when walking. would work better with a 24hr reception

4/10

Poor

01 Jul 2014

Ruchit shah

The hotel does not have an elevator which makes it very difficult

10/10

Exceptional

21 Jun 2014

Miranda

Nice quiet hotel

Nice location, quiet picturesque neighborhood, tram stop very close and cafe around the corner. Only a 6-8 minute tram ride to city center, or a 20-25 minute walk, I did both. Affordable, clean, staff could be nicer but overall a good experience.

8/10

Excellent

15 Jun 2014

SC

Great residential location.

Great location. Great restaurant in the building. Nice room with kitchenette.

8/10

Excellent

08 Jun 2014

Verified traveler

Good cheap stay in zurich

I needed a last minute room in Zurich and this one was juat fine. It was clean, and very basic. There was a little kitchenette at was nice, although I didn't get the chance to use it. For zurich prices you can't really beat it. It is very close to a train stop (maybe 3 minute walk). I got a little lost trying to find it but it wasnt too hard to navigate. If you are taking the train to klutzplatz take the road that has a car dealership. Then you'll see yhe red building.

8/10

Excellent

06 Jun 2014

Verified traveler

Affordable and comfortable

Nice hotel for affordable price,convenient,clean and friendly staff.Highly recommended for budget wise!

6/10

Pleasant

26 May 2014

Rosalinda Munoz

need to take tram to go to old town zurich

It was pleasant... the room is nice and clean and the reception staff very friendly and help me with the information I needed.

Family

8/10

Excellent

20 May 2014

Rob

Good value Zurich accomodation

Basic room but had everything we needed for a long weekend in Zurich, very clean and the bathroom was great with a seperate bath and shower, Klusplatz tram terminal is 2 min walk away which is excellent and the Swiss transport system makes it easy to get in to the center, about 5 mins by tram.

10/10

Exceptional

02 May 2014

Verified traveler

Nice hotel, great price!

Great location and very convenience. Definitely recommend it to everyone!

8/10

Excellent

21 Apr 2014

Sam

Nice and simple

Very clean and simple hotel, close to the city, great room amenities, the radiator didn't seem to have an in room control however, and you do have to pay 15 CHF to park on the streets around the area, but not really a hotel fault, overall a pleasant stay

2/10

Poor

24 Feb 2014

Verified traveler

Basic - cut to chase; also no Elevator

Would have been nice to know that this is a very basic hotel (if it qualifies for that). Wonder, if there is a definition of \"hotel\" and if this would mean all criteria. Had to carry my 50 lbs bag 3 floors (since no elevators).

8/10

Excellent

25 Apr 2013

Verified traveler

Good

A bit tricky to find as the sign isn't super obvious. The entry is around the side (rooms are upstairs of a pizza restaurant on the corner) and there is a machine outside the door to check in, that releases your key when you put in your relevant details. Different process but was fine in the end. Didn't really have any people contact to rate staff. The room itself was bigger than we'd expected and had a computer that could be used for internet, etc. Easy tram access. Just be aware in all ways Zurich is very expensive! Food seemed excessively priced.

Partner

8/10

Excellent

17 Oct 2012

Verified traveler

Good value and convenient

Our experience was very satisfactory and I would recommend a stay. Price was reasonable in a very expensive city. Location was convenient, right on tram line, 2 mins into the heart of old town. As other reviews have said, the biggest negative is that there is no elevator and bags can be quite heavy to haul up 3 flights of stairs. Our room was very clean and a there was a book of helpful info on bed telling us everything we needed to know to get started. there was also a computer right in room, though it was often very slow and connection could be spotty. Maid service daily, small kitchenette in room. Hotel sells tram passes, SIM cards, free laundry machines in hotel, (you buy soap from desk which was 2 CDs for two loads) loaner hair dryers, free maps of town. Plenty of hot water for showers. Our room was street side, which is noisy for sleeping with windows open. Right outside our door was shelf with 4 fans, so we shut the windows at night and used fan for airflow. Nice view though. Excellent restaurant on ground floor, family friendly pizza and pasta. Serve half portions which were plenty. Prices in Zurich are quite high, so this was welcome. Staff was very helpful (except for the old guy, who seems to be there to read the paper and grunt at you) overall a great value, close to the heart of town and staff has provided guests with everything needed. Getting around on trams was easy and efficient. Just know you might have to walk up three flights of stairs with your bags.

8/10

Excellent

08 Oct 2012

Verified traveler

Wonderful Zurich Apartment!

We were only here for one day but it was perfect for what we wanted. A comfortable place to sleep for the night - convienient to the train station. Easy to get around by tram. I think 6min by tram from the train station. There is a grocery store just down the street and we used the kitchenette to make dinner and food for the train for the next day! We barely saw the staff - only for check in but they were efficient and super nice when we saw them. They helped us carry the bags up the stairs. At the price you couldn't beat it anywhere! The room was sparse but had everything we needed.

10/10

Exceptional

15 Sep 2012

Anonymous

Perfect for a business trip

The room was perfect and clean, looked almost brand new. The perfectly equipped kitchenette allowed us to cook for two. The spacious bathroom had a jacuzzi. Although the windows opened on the main street, the shutters allowed to block all the noise. The internet and TV were easy to access althought I'm not used to a Linux based system and an azerty keyboard. Staff was also very friendly. I will recommend it.

8/10

Excellent

07 Sep 2012

Verified traveler

I was able to walk to all the major site seeing areas. The staff was nice, but the best thing ever! Free washer and dryer! no TV or AC but not needed.

Family

6/10

Pleasant

14 Aug 2012

mary

small hotel but can be easily reached by tram

There is no lift so don't stay there if you have heavy luggages. The mattress needs to be replaced as it is too soft due to overuse. The small kitchen inside the room is good. There is a small supermarket within 10 minutes walk. The hotel can be easily reached by tram from central station.

2/10

Poor

14 Aug 2012

Baked Canadians

SAUNA IN VIENNA

The positives:
Clean hotel, close to the tram, and nicely renovated.

The negatives:
Number one, in this day and age, the vast majority of travellers consider air conditioning to be a given. To arrive and find no air conditioning was the number one set back. We were on the 3rd floor (the 4th by north American standards) and with heat rising our only way to address the heat was to open the window.....then we had the traffic of the trams going by the hotel so now it was a double whammy.....noise and heat.

Although the cleaning staff were friendly there was one particular front office staff member who failed to remember that her purpose was to actually assist customers. This was best exemplified when we asked where we could store our luggage after checking out as our flight was not until early evening.....her immediate response was their doors would be locked so we would have to find storage downtown. Literally locking the doors during afternoon hours seems like an odd way to provide support to guests.

Regarding the restaurant that they speak so highly of......was never opened once during our stay of three days.

Bottom line, management is making a very poor business decision to think that not addressing the air conditioniong in 2012, not 1950, is a wise decision. In our three trips to Europe this was clearly the worst stay we have experienced anywhere, anytime. If you want a true sauna experience this is the place for you.......but we will never be back.

8/10

Excellent

06 Aug 2012

Verified traveler

Comfortable Stay

The stay was very very comfortable, and the staff is very good and helpfull