Name: Novotel Ambassador Seoul Dongdaemun Hotel
Address: 238 Euljiro, Junggu, Seoul, 04561, KR

8/10

Excellent

12 Jul 2026

Dwight David

The breakfast was greatly enjoyed by my wife and 12 year old daughter.

Family_with_children

10/10

Exceptional

09 Jul 2026

Lisa

Loved staying in the residences. It was a perfect 5 night stay to end our three week holiday to Japan and Korea. Large and luxurious and great location. Would definitely stay here again if back in Seou, highly recommend.

Partner

8/10

Excellent

08 Jul 2026

Jin young

It was good overall

Partner

10/10

Exceptional

08 Jul 2026

Gautam

Clean Rooms
Friendly staff
Good location -- easy to take metros and buses from this location

Partner

10/10

Exceptional

08 Jul 2026

Siew Huey

Had a wonderful stay here in the hotel. Location was good. Staff was helpful. Got a free upgrade to suite room, wonderful!

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Ko-Ting

This was the third hotel we stayed during our 2 week trip in Korea. We enjoyed here so much that we came back after our trip to Busan to stay for another 3 days. The location was perfect! It was right next to the bus stop and walking distance to the subway. There’s an Olive Young across the street, two convenient stores, and a mall close by. There are plenty of dining options as well. The staff are very warm and friendly They gave us recommendations and made sure we had everything we needed. My favorite staff was Hanji who helped check us in and made me want to rebook at Novetel for the end of our trip!

Family

8/10

Excellent

06 Jul 2026

Allison

Outdoor pool doesn’t allow kids under 17. Unfortunate surprise.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Marta Cecilia

Not to friendly at all

Family

10/10

Exceptional

03 Jul 2026

Vimal

The family room was fantastic. It was the perfect size for a family of four, with plenty of space to relax. The bathroom was equally impressive, and the bath was absolutely huge. Honestly, I couldn't fault either the room or the hotel.

The only slight and I mean slight downside was the location. If it had been a little closer to Myeongdong, it would have been perfect. Travelling on the subway with four people and two large suitcases each isn't ideal for everyone, although, in fairness, I could have taken a taxi and you'll only do that twice.

Family_with_children

10/10

Exceptional

02 Jul 2026

Young

Excellent staff

Family_with_children

8/10

Excellent

01 Jul 2026

Dawn

Great stay lovely hotel and food breakfast choice. Only problem was a mix up on booking when I tried to change the number of days we were staying. Hotel couldn’t change so we had to pay for a night we were unable to stay (due to flight cancellation). Then hotel cancelled our reservation as we arrived after 3pm check in time! Fortunately still able to offer us rooms but quite a stressful experience.

Family

10/10

Exceptional

30 Jun 2026

Young

Nice and well trained staff.

Family_with_children

10/10

Exceptional

27 Jun 2026

Jean

My daughter and I loved our stay in the hotel. Staff were so helpful and both our rooms - residence and standard-were beautiful. Excellent location with subway a minutes walk and right at an airport bus stop. Across road from DDP building and good shops nearby. We intend to stay here again when we visit next year!

Family

10/10

Exceptional

26 Jun 2026

Sujata

The room was very spacious and clean. The staff was very helpful. Location was excellent!!

Partner

10/10

Exceptional

26 Jun 2026

Jimmy

The rooms are great and the hotel is very conveniently located

Family

10/10

Exceptional

25 Jun 2026

Chenai

Clean room, fantastic breakfast and great location

Partner

8/10

Excellent

23 Jun 2026

ASHISH

The staff is very good and humble!

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Sujata

The rooms were very clean and a good size. It was very conveniently ocated with easy access to the subway and airport shuttle service right outside the hotel. The staff was very helpful as well.
The only complaint is that the food at the hotel restaurant was not the best. Although there is a nice cafe downstairs. But, that is a very minor issue.

Self

10/10

Exceptional

15 Jun 2026

Jose Ian

The breakfast has a wide variety that everyone can enjoy. The rooms are very clean and spacious . Giod job

Family_with_children

10/10

Exceptional

10 Jun 2026

Joanna

Its was a nice hotel and not ran down. The design is good.

Thank you for maintaining the place clean and for the good quality amenities.

The food option are good too.

The staff are nice.

The location is great

Family_with_children

10/10

Exceptional

02 Jun 2026

Jose Hugo

We loved everything about our stay here! Beautiful hotel, great location. The breakfast buffet was delicious and worth the add on. Thank you to the staff, they were wonderful.

Family

10/10

Exceptional

29 May 2026

Angela

Love the clean and spacious rooms!
Breakfast was on the 19th floor, so the view was great and airy.

Partner

10/10

Exceptional

29 May 2026

Nikesh

Excellent hotel

Partner

10/10

Exceptional

25 May 2026

William

Enjoyed our stay at this property. The location was great and the staff was very welcoming. The rooms were very clean. We stayed in a residence room and were very happy with all the appliances, including laundry, that were included. We also found the beds to be large and very comfortable.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Pamelynn

Great location, just next to the airport bus stop. Excellent staff, lovely room, & fabulous breakfast!

Friends_and_family Friends

10/10

Exceptional

24 May 2026

Tina

Great hotel, staff was amazing and location was perfect.

Friends_and_family Family

8/10

Excellent

14 May 2026

Renee

The hotel staff were excellent and friendly. The hotel has great amenities and is in a great location. A point for improvement is around the cleaning of the room. Some days our bins were emptied and other days not, cups were not always cleaned or replaced and water not restocked. Breakfast spread was great. As someone with allergens could benefit from an allergen menu, although staff tried to be the most accommodating. Our room was on the third floor and there was some noise in the mornings from the neighbouring building where there are reversing vehicles. All things considered, lovely hotel.

Family_with_children

10/10

Exceptional

13 May 2026

Ricky

Excellent hotel with amazing staff. Massive thank you to Dennis who made our stay unforgettable!

Partner

10/10

Exceptional

12 May 2026

Paul

There was a very disappointing mistake by the hotel when I arrived. I had paid a full extra night to check in early after an early flight, but my room was not available. The hotel refused to reimburse me, but provided free breakfast for the rest of my stay. The hotel was clean, staff friendly after my initial encounter, and in an excellent location for exploring the city. Unusually strict pool booking procedure bearing in mind there was no one in there?

Friends_and_family Friends

10/10

Exceptional

10 May 2026

Janet

Staff, room, facility - everything was fantastic.

Family

10/10

Exceptional

07 May 2026

Raanan

Welcoming staff, clean convenient room, good breakfast. We enjoyed so much.

Friends_and_family Family

10/10

Exceptional

07 May 2026

Ken

Great location in Seoul. Easy access to restaurants, shopping, transportation.

Family

10/10

Exceptional

05 May 2026

Ting Hin Geoffrey

Stayed for 7 nights in one of the residence rooms and the staff and the room were excellent. This was a birthday getaway and the staff left a complimentary cake in the room upon arrival which we appreciated.
Kevin was very helpful with providing us with amenities. The cleaning staff were very attentive when making up the room. Would stay here again.

Partner

8/10

Excellent

04 May 2026

Sharon

The rooms and rest of the hotel are very clean.

10/10

Exceptional

01 May 2026

Sam

The location is perfect, and my family had the best time. The staff were so helpful, and everything was excellent and beautiful. We will definitely be back.

Family

10/10

Exceptional

28 Apr 2026

Joel

Reception staff amazing. Met us at the curb where taxi dropped us off and helped bring our bags inside and check us in about 4h before published time. Fully equiped kitchen. Many combinis (GS25, CU and 7-11) steps from hotel lobby. Easy walk to subway station, dining options and shopping. The Concierge service was indespensible for foreigners like us who don't speak or know local customs.

10/10

Exceptional

28 Apr 2026

Hazar

Beautiful clean and nice location near everything hotel is very nice, best staff very nice and professional.

Friends

10/10

Exceptional

27 Apr 2026

Sinesio

Great hotel

Partner

8/10

Excellent

26 Apr 2026

Lena

I picked the residence room because it has a washer/dryer in the room. The room was small to accommodate the washer/dryer within their specified square footage. The closet was placed in the bathroom, next to a very small shower. This room was the worst designed hotel room I have stayed in. Also the dryer did not do its job. I don’t know if all the front load washer/dryer combo has this problem or just the one that was in my room.

Partner

8/10

Excellent

26 Apr 2026

Chong Ghee

Overall good stay here. The breakfast was good with wide spread selection, they do have a dress code and cannot wear the novotel slide-on in.

The room was overall good, for the room - the luggage shelves might be too low for older folks it might not be that great and sometimes things might go under the shelf. That's probably how I lost my shoes in the room. The gym was good for a workout. Indoor swimming pool and jacuzzi was also nice to have since it's high up the view is quite nice. But in Korea you will need to bring a swimming cap even babies have to wear it.

The play room on level 3 was also quite nice for children to play there.

Family_with_children

10/10

Exceptional

26 Apr 2026

Sinesio

Service level in all area's is excellent

Partner

6/10

Pleasant

20 Apr 2026

KYONG AE

Location is good. Some room has bad odor.

Family

10/10

Exceptional

18 Apr 2026

Christopher

Me and my partner went to sell South Korea for vacation during the winter time. This hotel wasn’t even our first choice, but this was the best option that Hotels.com could have given us, and it did not disappoint the restaurant in the bar at the hotel offered many selections and they were great. This hotel was walking distance to one of the local market and we enjoyed our trip to the local market. This hotel is highly recommended.

Partner

10/10

Exceptional

18 Apr 2026

Daphne

-

10/10

Exceptional

17 Apr 2026

Sinesio

Total service level exceeded expectations. Excellent

Partner

10/10

Exceptional

14 Apr 2026

Ken

Felt the breakfast was overpriced based upon the items on the buffet.

Partner

10/10

Exceptional

14 Apr 2026

Jane

Hotel is beautiful. Great views of the city at night from the 20th floor at the restaurant. Check in/out is also on the 20th floor. They do provide breakfast for a fee whether it be through room reservation or pay at the host counter that morning. Breakfast has a little more American style mix with the traditional foods.

It does have a pool and you have to wear a cap in order to use no excpetions even for men or chidren. There is a spa but didn't get a chance to use it.

Staff was helpful with scheduling taxi's the night prior.

Oh so you know, if you want to use the paid bag transportation serive, so you don't have to haul your luggage up & down the staris on the subway/trains, you'll need to schedule 3 days ahead of time. You'll need to give them 2 days to transport. We found this out when we want to use that service and unable to since we waited to long.

I want to point out that the staff are very kind and helpful and went above and beyond for us. We had them call a restaurant for us that didn't have English speakers and let them know we were running late and then got us a taxi right then and there so we didn't have to uber or take the subway.

I would stay here again.

Friends

10/10

Exceptional

06 Apr 2026

Abrianna

Very clean and accommodating staff.

Family

10/10

Exceptional

06 Apr 2026

Elenna

No early check in available but the staff are very accommodating by allowing luggage storage until 3 PM check in, would recommend this hotel as it is very close to most attractions and main subway hub

Partner

10/10

Exceptional

31 Mar 2026

Jerome Aaron

The breakfast is on the expensive side but overall, the hotel is a well ran and properly maintained facility. The swimming pool is amazing.

10/10

Exceptional

29 Mar 2026

CRISTINA

Great selection of food available for buffet breakfast + Staffs were very polite and helpful. The check in and check out staffs were amazing too

Family_with_children

10/10

Exceptional

23 Mar 2026

Martin

Clean room, excellent staff, amazing amenities

Self

6/10

Pleasant

18 Mar 2026

Chrissy

Room is clean but not a 5 star experience. Amenities are limited and it didn’t feel luxurious staying here. The property however is just a short walk to the subway station and is convenient to other popular areas in Seoul.

10/10

Exceptional

17 Mar 2026

Vernon

The hotel was conveniently located as the airport limousine bus stop was only a 30 second walk, the subway right in front of the entrance, and restaurants surrounding the hotel. The room was very spacious and the kids enjoyed the playroom. Best of all, the staff were friendly and helped us so much with figuring out where to eat, how to get to certain places, and simply making our stay welcomed. If you're looking for a lively neighborhood without the congested feeling of myeongdong, Novotel Dongdaemun is the place to stay.

8/10

Excellent

09 Feb 2026

Jennifer Ching Yee

The room was clean and comfortable. Staff on the ground floor and at check-in were very friendly and helpful, though staff in other areas were only average.

A few things to note:
Facilities come with quite a lot of rules. The pool requires advance booking, which felt inconvenient while on holiday — I prefer being able to use it whenever I feel like. Entry is also not allowed if you’re wearing room slippers.
Breakfast is organised into three entry sessions, which resulted in waiting times and a very busy dining area. Unfortunately, I didn’t enjoy the breakfast experience. A wider fruit selection would have made the breakfast experience better.

Leisure Family

10/10

Exceptional

09 Feb 2026

Mark

Everything was wonderful. Excellent food, service, pool, hot tub and gym! Will definitely say again!!

10/10

Exceptional

03 Feb 2026

kenneth

The Novotel is splendid choice in the Dongdaemun area depending on what you are looking for and how much you are interested in spending.

We booked a Premier Room in the Residence wing of the complex and were very pleased. There was a full kitchenette, a separate dining area, and a spacious seating area. The bedroom itself was enormous, as was the bath which featured an oversized shower stall and one of the largest bathtubs I have ever seen in all my years of travel. The room was fantastic.

We also enjoyed swimming laps in the indoor pool on the 20th floor and soaking in the hot tub up there after swimming. The indoor pool complex is very nice.

The only area for potential improvement I might identify is breakfast, which was somewhat above average but lacked any sort of flair. If they had some type of fresh fruit smoothie station, or a made to order breakfast wrap station or something like that, it might have given breakfast a \"wow\" factor. The most disappointing part about breakfast is that we were looking forward to trying some of the loose leaf local Korean hot tea, but there wasn't any to be had. All of the tea was in tea bags, which is absolutely no fun at all.

The only other thing to be aware of is that the front of the hotel faces the emergency room entrance to a medical center, so if blaring ambulance sirens aren't your thing, you may want to think about something elsewhere. Otherwise, this is an excellent property and we would stay here again. Recommended.

Partner

10/10

Exceptional

20 Jan 2026

Leeh

Amenities

10/10

Exceptional

19 Jan 2026

Omar

Clean room, great area. Friendly staff and perfect location.

Leisure Self

10/10

Exceptional

13 Jan 2026

Kenneth

Great room

Partner

8/10

Excellent

04 Jan 2026

Kevin

Hotel, rooms and area great. Needs more elevators.

10/10

Exceptional

04 Jan 2026

Mohammad Yusri

Great place for vacation stay! Near to many shopping facilities.

10/10

Exceptional

29 Dec 2025

Karla

The room was clean and nice

10/10

Exceptional

27 Dec 2025

Kevin

Amazing service, great room and great location.

Partner

10/10

Exceptional

15 Dec 2025

David

The location was good and breakfast options very good except coffee. The hotel staff were helpful, especially Cindy who resolved an issue we had with a Family room.

Leisure Family

10/10

Exceptional

14 Dec 2025

david edward

Excellent hotel

Leisure Partner

10/10

Exceptional

14 Dec 2025

Dennis

Hotel and staff are first class. Location is convenient with subway station and restaurant within walking distance. There is also bus stop for airport shuttle in front of the hotel.

Leisure Partner

10/10

Exceptional

11 Dec 2025

Diyana

The room was clean and the staff was polite.

Friends_and_family Family

8/10

Excellent

03 Dec 2025

Lisa

Room

10/10

Exceptional

30 Nov 2025

Mohammed Kabir Ahmed

Excellent customer service, well stocked amenities, spacious and clean room with comfortable bed. Great view of the city.

Leisure Self

6/10

Pleasant

29 Nov 2025

Haydee

Ice is a menu item?
Booked this hotel for my birthday and it was ruined. They “upgraded” me to the fourth floor… where my bedroom was easily seen from the ground. And there’s no view, the neighborhood is not exactly a great view.
The overhead shower massively leaked which drowned my entire bathroom.

I complained and got switched to a better room. Though the bathroom always smelled of pee.
Other amenities were ok. Cannot complain about staff, they were accommodating in a situation that (seemed) wasn’t their fault.

Can’t get over Ice being a menu item though…
Would not recommend and would not stay here again.

Leisure Self

10/10

Exceptional

21 Nov 2025

Thu

Great location near train and walkable to DDP with easy pick up and drop off with uber. I would definitely stay here again. We got the delux suite with 560 sq ft space in the 1 bedroom and living area. The room had so many cabinets which are great for storage. It felt like a modern NYC apartment complete with a fridge, stove, microwave, filtered water machine and washing machine. Check in is on the 20th floor and I wish I visited the pool and gym, but there was so much to do each day that we rarely spent much time wandering the hotel.

Friends_and_family Friends

10/10

Exceptional

14 Nov 2025

Claudio

Great staff and excellent service. We truly enjoyed our stay in the property! Thank you!

Business_and_leisure Partner

10/10

Exceptional

08 Nov 2025

Hyehee

Convenient location and great breakfast option

Friends_and_family Friends

8/10

Excellent

23 Oct 2025

Jessica

Only thing I’ll say is that you can’t control the room temperature by yourself, it’s central…. So It’s hot in the day time and cold at night.

Leisure Self

10/10

Exceptional

12 Oct 2025

Wanny

Staffs are very attentive , friendly and helpful .

Leisure Family_with_children

10/10

Exceptional

30 Sep 2025

Karen

Clean convenient

Leisure Family

8/10

Excellent

24 Sep 2025

HONG SHING JOE

Good Location, staff are friendly. Overall is good.

Leisure Family

10/10

Exceptional

21 Sep 2025

Vickie Lynn

The staff was very friendly & helpful!! the room was very clean & had everything we needed, I will definitely stay here again!

Leisure Family

10/10

Exceptional

09 Sep 2025

jennifer

The hotel has kindly free upgraded my room so that we can have more space for the baby crib and all the luggages. The residence was very nice and comfortable. Location is very convenient. The playhouse is very kids friendly as well. Highly recommended for families.

10/10

Exceptional

09 Sep 2025

caramin

Very nice and clean

10/10

Exceptional

03 Sep 2025

Issam

Great service and friendly staff

Leisure Family

8/10

Excellent

18 Aug 2025

Michael

The room was comfortable and spacious.
Sheets are clean and housekeeping is daily.
Couch has multiple stains, possibly food possibly couch does not get cleaned.

Friendly staff and English speaker was always available for guests and visitors.

Chromecast was available upon request at no additional charge.

Pool and gym area is clean and maintained very well.

Front entrance and back entrance is easily accessible to taxi and uber drivers.

Two subway stations are located very close.
2 convenience stores are close by as well as a chicken spot that is open late.

Very close to dundun mall, walkable distance to multiple olive youngs, mimi line and nyu nyu.

Leisure Partner

10/10

Exceptional

17 Aug 2025

Leyla

Really great staff and the room was very spacious

Leisure Friends

10/10

Exceptional

16 Aug 2025

Galina

Great Hotel.

Great Hotel.

Self

10/10

Exceptional

08 Aug 2025

Svetlana

Hotel and the location were perfect

Leisure Partner

10/10

Exceptional

08 Aug 2025

Justin

Very good place to stay !!!

Leisure

8/10

Excellent

06 Aug 2025

Javier

The hotel is in a good zone very near to a beautiful building of Zaha Hadid and shopping malls.
The breakfast is excellent. The room is little but comfortable.

Leisure Family

10/10

Exceptional

25 Jul 2025

Hyunjung

I had a pleasant stay at this hotel, which felt new and was very clean. The location was incredibly convenient, offering easy access to attractions and public transport. However, the surrounding area could be a bit cleaner, and there was an occasional sewage smell. I also noticed a bit of dust in the room, likely from the bed, but overall, it was a good experience.

Business_and_leisure Family

10/10

Exceptional

21 Jul 2025

Rameel Syed

Staff were very helpful and accommodating of needs; would definitely recommend to others and would stay there again when in Seoul!

Leisure Friends

6/10

Pleasant

11 Jul 2025

Yoon

I did not feel like it was a 5 star hotel. I would say maybe a 4 star. There’s too many restrictions for fitness gym and the swimming pool for example you have to wear a swimming cap within the swimming pool as well as be 20 years old. The breakfast is definitely not worth the money. The sewer right in front of the entrance smells really bad every time you enter or exit the hotel. The hotel should fix the fine details and rules if they want to be called 5 star hotel. Staying here with 2 teenagers was a big mistake since it is not a family oriented hotel.

Business_and_leisure Family_with_children

8/10

Excellent

06 Jul 2025

Patrick

I like the size of the junior suite and the round shaped bath tub is very nice. Very accessible to 3 lines of metro. The concierge is helpful. But a junior suite on the 3rd floor is ridiculous, I can hear the noise from party revellers at night, woken up by construction in the day. And the lifts are nonsense. I have never stayed in a hotel that required me to wait in the lobby for a lift for more than 5 mintues and not because it is crowded but it is slow.

Leisure Partner

6/10

Pleasant

29 Jun 2025

Yoon

As a VIP member, I did not receive any special treatment or upgrades. The breakfast was very disappointing, and it’s not worth of the money. I should’ve booked other place. I don’t see it as a 5 star hotel.

Business_and_leisure Family

8/10

Excellent

27 Jun 2025

Chiang

Bottle waters in the room are expired

Business_and_leisure Partner

4/10

Poor

27 Jun 2025

Gustavo

This place was horrendous and definitely not worth for the amount their charge. Initially I was given a room with a massive smoke smell, which you could smell from the hall. When asked to change it, they sent someone who said: ‘I can’t smell anything’ - ??? - then moved to another room where the door closet didn’t close properly and the internal lights were kept on, disturbing my sleep. Overall is a badly designed room, where the light system in general is confusing, super noisy with the bathroom fan and a shower that it doesn’t warms up properly. Also not to mention the ridiculous rules to use the pool. It’s not welcoming, it’s not comfortable and it costs a lot. Defeats the whole purpose of a holiday.

Partner

10/10

Exceptional

26 Jun 2025

Ma

Very nice breakfast, convenience location, airport bus right outside the hotel.

Leisure Family

10/10

Exceptional

22 Jun 2025

Otto

our family of 3 stayed in this property for 3 days. We enjoyed the stay. The room was clean and spacious. After traveling for over a week already, we were pleasantly surprised to find a washing machine for laundry in the room. We also liked the swimming pool and sauna room.

Leisure Family

10/10

Exceptional

21 Jun 2025

Jae

The residence side of the hotel was lovely and we would book again

Leisure Family

4/10

Poor

18 Jun 2025

Gary

At the entrance to the hotel we were met with a disgusting sewage smell for the duration of the stay.

1. Shower head broken - Did get repaired
2. TV in room didn't show more than 2 channels - Did get repaired next day
3. Handle of door hanging off between bedroom and living area so we couldn't close the door for fear of being locked inside
4. Sink in bathroom seemed to take forever to drain
5. Air-con wouldn't drop below 22 degrees

After day 3 I got very sick with legionnaires-type symptoms and ended up in hospital. Whilst I have no evidence of this being from the hotel, it is usually caught from poorly maintained air-con units

After returning from hospital on the last night of the stay, we needed to request another couple of days stay as I couldn't travel home in such a state. The reception told us they had no rooms. First thing the next morning (5 hours later) we asked a different person, and they miraculously found us another room.

Got in to the new room to find the aircon not working. I already had a high temperature and the aircon wouldn;t drop below 29 degrees. Had to call maintenance who didn't fully fix it and spent some time vacuuming the filters in the aircon unit. This made me believe the air-cons were not fully maintained. Eventually, they had to provide a desk top fan.

Finally, buffet poor value for money - Around £200.00 for 2 people! Not much selection. Closed early.

Leisure Partner

2/10

Poor

15 Jun 2025

Florence

Customer service is so bad. Rude

Leisure Self