Name: Sure Hotel by Best Western Muenchen Hauptbahnhof
Address: Arnulfstrasse, 12, München, 80335, DE

6/10

Pleasant

21 Jul 2026

Corinna

The hotel didn’t have air conditioning it was very hot the mattress and pillows were the worse

Partner

4/10

Poor

08 Jul 2026

john

The bathroom was very dated. White tiles on the floor and walls, and marked. Looked like a bathroom from a school sports dept in the sixties.
Breakfast was very basic, the fan in the room didnt work. Reception not that friendly, some what aloof. Not a good hotel.

Family_with_children

8/10

Excellent

28 Jun 2026

Xavier

great location

Partner

2/10

Poor

26 Jun 2026

Joseph

Not worth the price. Noisy uncomfortable room. At best this is a bad two star hotel.

Partner

4/10

Poor

25 Jun 2026

Matt

Train station across the way; can hear it clearly. Towels are super thin, and there is no AC or free breakfast at this hotel.

Business

6/10

Pleasant

22 Jun 2026

Mei Chih

Good location.But not recommend.

Friends

6/10

Pleasant

21 Jun 2026

Katherine

The property was in a convenient location to the train station. There is however no AC, so it gets really hot in June.

Friends

8/10

Excellent

18 Jun 2026

Anne Marie

Perfect location for access to public transport and to walk into the old town. A couple of good eateries very close too.
We didn't have breakfast at the hotel, mainly just somewhere to sleep and relax in an evening. It was comfy and clean. Would be nice to have a kettle in the room but that's the only niggle.

Partner

8/10

Excellent

09 Jun 2026

Tamale

Value for money, shower maybe could do with an update but very convenient located. Very clean

Self

4/10

Poor

03 Jun 2026

James

Big no for me. But it was 2 nights.

10/10

Exceptional

31 May 2026

ricardo

Big room in the 7th floor. The only issue with this rooms is not having air conditioning. They have fan's but not enough to cool down,especially in the heat.this was 2 or 3 times staying at this hotel. Nice breakfast but not everyone wants to pay the price. Staff are OK. Close to munich hbf,just across the road. Overall is very good for the price

Friends_and_family Family

8/10

Excellent

24 May 2026

Esther

Location was great. Hotel was alright but no kettle. So if want to get hot water need to head to breakfast place to get. Hotel was clean but not fantastic

Friends

10/10

Exceptional

16 May 2026

Tanya

Excellent breakfast, clean, quite room

8/10

Excellent

12 May 2026

Renato

Breakfast so so

Partner

6/10

Pleasant

04 May 2026

Andreanne

Great location

Self

6/10

Pleasant

04 May 2026

Jodi

A good price for basic hotel near midtown and train station.

Partner

6/10

Pleasant

01 May 2026

Stephen

Room was a bit small but very close to Main Rail centre and Grayline castle tour ...Great Breakfast

Partner

6/10

Pleasant

29 Apr 2026

Michael

I stated 4 nights at the hotel. Overall, it was a decent budget hotel.

The receptionist, Irina, was very friendly and helpful and offered some good tips on Munich. A big thank you to her!

The hotel is conveniently located next to the Hauptbahnhof. The room and bathroom were clean. The room had a large SAFE. The room daily cleaning was done well. The windows opened so you could freshen up the room. And the windows were triple glazed so you didn’t hear anything from outside. And the room door lock had a quaint old fashioned KEY.

However, the WiFi was super slow uploading (it took ages to synch my pics to the cloud) however I was able to stream YouTube. A modernisation renovation of the room is definitely in order. For hygienic reasons, I’m not a fan of carpeting in hotel rooms. The room had carpeting :(

For the price I paid, I’d give the hotel 7/10.

Self

4/10

Poor

28 Apr 2026

Oliver

Shower was absolutely dreadful. Whole bathroom got soaked everytime you turned the shower on. Lock on our door didn’t work, came back 1 night and our door was wide open despite definitely being closed when we left. Lift sounds like it’s abouts to break. Staff weren’t friendly at check in or out.

Friends

8/10

Excellent

27 Apr 2026

Linda

Close to train station, and bus to airport right outside hotel. Also close to Hop On Hop Off bus station.

Friends

10/10

Exceptional

25 Apr 2026

Yiwan

Convenient location, basic amenities but clean and quiet. Good value for the location. Close to main train station and bus station.

Family

6/10

Pleasant

13 Apr 2026

Michael

Cheap and cheerful(ish). Very central and perfect for train station and airline shuttle buses. Bit noisy as the station is a building site currently. Wi-Fi was also down, and rooms quite hot even in April. OK for a quick stopover.

Family

10/10

Exceptional

06 Apr 2026

Peter

Could not have chosen a more convenient value for money hotel. The Lufthansa bus from the airport LITERALLY stops DIRECTLY outdide the door and runs every 20 minutes. The nain railwsy station is also directly across the road. 15 minute walk to Marienplatz in a straight line. Dont know why some people complain about the staff because they are sll wonderful. Breakfast is excellent value at EURO14. OK, the rooms are a little tired but impeccably clean and considering the price per room its excellent value. Highly recommended and thanks for a great stay!

Partner

10/10

Exceptional

14 Feb 2026

Jean

Simple clean and friendly accommodations directly across from the Hauptbahnhof.

10/10

Exceptional

06 Feb 2026

Dieter

Proximity to Main Trainstation abd Airport bus, near good restaurants and shopping . Rooms are clean and meet my expectations

Leisure Self

6/10

Pleasant

18 Jan 2026

Alwin

Clean, no frills option next to Munich Hbf for easy onwards connection

4/10

Poor

30 Dec 2025

Joachim

No breakfast

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Hasnain

Very comfortable bed

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Tushan

Great for solo travel

Self

10/10

Exceptional

20 Dec 2025

Lyn

it was quite, clean and comfortable. thank you for making our stay safe

Leisure Partner

10/10

Exceptional

15 Dec 2025

Franz

Clean and efficient small room, just what I needed for a quick overnight stay.

Business_and_leisure Self

8/10

Excellent

14 Dec 2025

Peter

Convenient location to Munich Hauptbahhof. Walkable to Old Town and main attractions.

8/10

Excellent

08 Dec 2025

Jules

Good budget option directly beside the station which is very handy for travel/airport. Basic room at the back of the building so very quiet. Comfy bed, could do with an extra pillow.

8/10

Excellent

01 Dec 2025

Darren

Room clean all good very good location

8/10

Excellent

02 Nov 2025

Jose L

The hotel is located in a commercial area. The Munich HBF is there along with the U-bahn and S-bahn. Various tram lines also run along the avenues in the hotel area. The old city with Marienplatz, is a 20 minute walk from the hotel. My room was just big enough for a solo traveler. There was a taxi waiting area in the back of the hotel. Where my room was located. The drivers were very loud with their conversations. From time to time it would disturb my sleep. After certain time it would quite down. The lobby staff were very pleasant and they all speak excellent english. Same thing in the cafeteria. Breakfast was not included so I had breakfast only once. Buffet breakfast that was great! Overall, I'm very happy with my stay. The location is a huge plus!

Leisure Self

10/10

Exceptional

29 Oct 2025

ricardo

Breakfast ok. Location by the station and a short walk from centre with shops and restaurants. Welcome staff

Friends_and_family Family

6/10

Pleasant

14 Oct 2025

Hua Hock

Very convenient for transportation. Room has no kettle to make hot drink like tea or coffee. Can hear street noises and rumbling trains.

Leisure Partner

4/10

Poor

11 Oct 2025

Gord

The room was very small hardly any room for suit cases. No A/C, No mini Fridge, Small shower, Access and parking were not convenient.

Leisure Friends

8/10

Excellent

03 Oct 2025

Shane

Very convenient to the train and walkable to the market (a 20 minute walk). Rooms are small efficient and clean. Fast check in. Just drop key in box and leave, no need to do an old school “check out”. If you’re looking for spacious luxury then this is not for you. If you need a clean safe place to sleep and shower then this is perfectly located!

Leisure Self

8/10

Excellent

25 Sep 2025

Frank

Really loud outside with sketchy people, but easy to tune out when tired. Room small and lights not working, but they fixed on second day. Awesome location. Grocery is in train station (!) and street vendors close and bus to airport directly in front of motel (!). Price decent. Hofbrauhaus a 20 minute walk.

Leisure Family

10/10

Exceptional

23 Sep 2025

Owen

Overall ok bit dated but staff friendly and great location

Friends_and_family Friends

2/10

Poor

21 Sep 2025

Andrew

Complete Dump

This place is a dump. The pictures and the description on the website are misleading, this hotel needs a tear down and rebuild the only thing it going for it is that it’s near the train station. The bathroom had mould and no A/C but at least they supplied a fan. The best part…old school key for the room and only one key.

Friends_and_family Friends

6/10

Pleasant

17 Sep 2025

Beverly

Convenient in everything 10/10

Leisure

8/10

Excellent

13 Sep 2025

Beverly

Everything is convenient easy access to all you need..

Leisure Friends

8/10

Excellent

10 Sep 2025

Tammy

Loved the location of the hotel, as it was close to the train station and a fantastic German restaurant. Rooms were clean, but small and quite warm for the early fall weather. Staff was friendly and helpful and breakfast was great. We had a room facing the road, so it was a bit noisy when trains, traffic and people passed by. Overall, it was a good stay and I would recommend staying here if you want a location close to the train and a wonderful restaurant.

Leisure Family

8/10

Excellent

25 Aug 2025

Nadiya

The road was closed next to the hotel, no info on parking provided

Leisure Self

10/10

Exceptional

24 Aug 2025

Debbie

Friendly front desk staff

Did not know nor remember breakfast was not included but directed by staff for breakfast. So we were surprised by the bill. It would be not know ahead of the charge and to be informed that we need to pay.

Partner

6/10

Pleasant

23 Aug 2025

alix

Family rooms on top floor

Good location, very clean but family rooms are on the top floor. Very hot and no air-conditioning also the lift doesn't go all the way to the top floor.
The beds were very comfortable but the room was dated.

Friends_and_family Family

6/10

Pleasant

31 Jul 2025

Bonny

AC barely worked, which was a bummer. It wasn’t terribly hot when we were there, so we survived. But if it had been hotter we would have been miserable. Staff was really great, and we were able to store our luggage easily in the luggage room. Bring a lock if you want to make sure it’s safe because other guests can access it.

Leisure Partner

8/10

Excellent

26 Jul 2025

Paul

Tiny room with huge bed. Tough to get to the bathroom without bumping into the tv. But very easy walk to Munich HBF

Leisure Partner

2/10

Poor

11 Jul 2025

Jeanne

No Air Conditioning!

92 degrees in Munich and the room had no air conditioning. It was unbearably hot in the room. I checked out and went 20 meters down to another hotel with air conditioning

Friends_and_family Family

10/10

Exceptional

08 Jul 2025

Ross

Clean and good. Great location

8/10

Excellent

01 Jul 2025

Suting

Close to train station.

Leisure Self

6/10

Pleasant

23 Jun 2025

Helen

Ok for a night Very convenient for bus or train. Was very noisy- room was at front- and inadequate air conditioning. (Fan). Staff were friendly and helpful

6/10

Pleasant

21 Jun 2025

Gordon

next to train station. noise of trams passing hotel

Self

8/10

Excellent

18 Jun 2025

Laurie

Very convenient to transportation and sight seeing. Bathroom was very small.

Leisure Family

6/10

Pleasant

17 Jun 2025

Kerry

Great location straight opposite the HBF station.
Room was on the top floor, if you have mobility problems let them know as the lift only goes up to the 6th floor and then you have to access the 7th by stairs. Room clean and comfortable bed just very warm room (you get a fan for that). Didn’t help that the family next door let their child into the corridor at 6am in the morning and they were banging the door constantly. Wi-Fi very hit and miss, kept going off.
Didn’t have breakfast as plenty of shops nearby and you can get coffee etc.

Self

10/10

Exceptional

16 Jun 2025

Christopher

Great staff. Friendly and helpful, and knowing German helps a lot with communication.

Leisure Self

8/10

Excellent

15 Jun 2025

Michael

This hotel is located right next to the main-train-station - so you can hear the trains and the traffic around. However it is very convenient and our room was clean and spacious. It is an easy 10min walk to the Stachus and the city-center with lots of restaurants and shops.

Leisure Family_with_children

6/10

Pleasant

09 Jun 2025

Joe

We had a nice stay here. The staff were very friendly and it was a good price for a Munich hotel. There was a small amount of mould around the window in our (small) room and the shower could have been better, but overall it was a nice enough room and comfortable.

Partner

6/10

Pleasant

20 May 2025

Yang

Just ok

Clean but too small n noisy

Partner

8/10

Excellent

19 May 2025

Daniel

At first I got a room with a defective TV and a bathroom with intense smell of cigarette smoke. After mentioning the issues, the staff immediately provided me with a new room. This one was completely fine.

Leisure Self

10/10

Exceptional

17 May 2025

Brian

For central München this hotel is extremely cheap and right outside the main station.
My room was clean and quiet and the bed perfectly comfortable.
Great value.
A decent breakfast is available for a bit extra.

Leisure Self

6/10

Pleasant

17 May 2025

Virginia

Nice room. Only issue was parking. There is a frequently used bus stop in front of the hotel so you are not even able to park briefly in order to check in and find where the parking is located. Very busy area.

Leisure Partner

8/10

Excellent

28 Apr 2025

Paul

Convenient for station but very small room.

Convenient hotel near the station on the quieter side. Old building, but in reasonable condition. Room very small but adequate for a one-night stay. Shower ok, but bathroom very small. Heating but no aircon. Comfy bed. No power socket near bed.

Self

8/10

Excellent

21 Apr 2025

Tiwi S

Value for money

Location opposite Munich central station

Partner

2/10

Poor

17 Apr 2025

Ute

Did not like anything at this property. The front desk staff was unfriendly, except for one older woman. The room was not as shown. So small, there was no water no coffee. it was so loud, even with closed windows, horns, yelling screaming outside loud traffic, constant noise.There was no free water or coffee anywhere. We stayed 2 nights and were promised a free drink if we did. not have maid service. We were told that did not apply to us. Only one good thing: The room was clean.

Leisure Partner

8/10

Excellent

22 Mar 2025

Lincoln

Well located hotel right at the beginning of old town I will definitely recommend this place

Leisure Family

8/10

Excellent

04 Mar 2025

Barry

Cheap place next to the train station. Not fancy but clean. Helpful staff.

Self

10/10

Exceptional

26 Feb 2025

Michael

I was pleasantly surprised with this hotel so close to the train station. My room was small, but enough for one person who is traveling. It had a desk and an easy chair and modern bathroom. Good heating ( since it was winter) and an excellent breakfast for 14 euros. Helpful front desk staff. All in all I would stay here again.

Leisure Self

8/10

Excellent

19 Feb 2025

John

Great location. Rooms basic but fine enough for couple nights

Leisure

8/10

Excellent

17 Feb 2025

Laura

I stayed for just one night. Needed to be at the airport early the next day and it was quite convenient since a bus to the airport stops right outside. Thought it was a bit expensive for its accommodations but having the bus for me right there was it.

Leisure Friends

10/10

Exceptional

16 Feb 2025

Ricardo

Location is spot on. Welcome staff. Simple but useful. Just a very short walk from station. And very close to the old town where you have shops and restaurants.

Friends_and_family Family

8/10

Excellent

27 Jan 2025

Betsy

Very good value

This hotel is right across from the main train station (Hauptbahnhof) in Munich.
Such places are often not good value for money. The Sure Best Western was really good. We got the very spacious and clean Superior room. It had a desk with chair and a couch to sit on with room to spare. It cost 20 euros less than the place next door which was cramped and shabby.

Partner

10/10

Exceptional

25 Jan 2025

Tiffany

The check in was wonderful and the bed was very comfortable; however, my room had absolutely no heat, in January... Central heat vent totally cold, no radiator.

Friends_and_family Friends

8/10

Excellent

21 Jan 2025

Silvia

Very budget friendly but extremely simple and uncomfortable beds
So tiny and simplistic rooms

Leisure Partner

10/10

Exceptional

03 Jan 2025

Kristy

The staff were amazing, always kind and helpful. Breakfast had great choices. Transportation was outside our door, along with restaurants and stores/bakeries. Overall one of the best locations I have ever stayed for a quick trip to Europe.

Business_and_leisure

8/10

Excellent

31 Dec 2024

Krystal

This hotel is ok for a short stay we are a family of 4 and we had a family room which was great it accommodated us with enough room for our 4 large suitcases however the family rooms are on level 7 and the lift goes to level 6 then you walk up 2 flights of stares with luggage it is a bit of a task.
The wifi did not work well in the evening as it cut out.
Service was good & friendly
Rooms were serviced daily and were clean
The area and people around the hotel is rough and can be a bit confronting at night however we did not have any issues.
The train station across the road is a huge bonus when travelling to additional countries.

Leisure Family_with_children

8/10

Excellent

28 Dec 2024

Stefano

Two doors down from the entrance to the metro. Very clean room.

Leisure

8/10

Excellent

28 Dec 2024

MR A

Convenient location

Convenient location next to main train station. Augustiner Bierkeller 8 mins walk away.

Self

4/10

Poor

15 Dec 2024

Joe

Had to take elevator to 6th floor then carry my suitcase up to floor 7 not cool

Leisure Self

8/10

Excellent

08 Dec 2024

ROBERT

Next to the train station, clean, safe, but the room was tiny. Easy to walk take a cab or tram.

8/10

Excellent

07 Dec 2024

Mike

A

Leisure Family

8/10

Excellent

02 Dec 2024

mary jo

Reception at check in were helpful and friendly. Convenience of breakfast nice but not really worth the cost. Room was really small. TV on wall in inconvenient place. Kept hitting it when I walked by. Hotel located across from railroad station. Great convenience for us. We stayed two nights and really just slept as we attended Christmas markets so it was okay for us.

Leisure Family

10/10

Exceptional

04 Nov 2024

JOHN

Clean next to airport walk. Good food

Leisure Partner

10/10

Exceptional

31 Oct 2024

Jose

This is the second time we stay at this property and will definitely stay the next time we are in Munchen.

Leisure Family

8/10

Excellent

25 Oct 2024

JOHN

Great location !! Across st train staion nice place good breakfest cleam

Leisure Partner

4/10

Poor

20 Oct 2024

Steve

No drinking hot water available when the restaurant was closed, safe box failure to open that we suspect the possible of thief, WIFI is slow and disconnected in the end when using in the evening.

Leisure Friends

4/10

Poor

13 Oct 2024

Derrick

Room photos did not match the expectation for the room. There is no air-conditioning, but some kind of window fan system that lets in outside noise and the hotel is across from the train station. The service was potentially fine, but we were price gauged due to Oktoberfest.

Friends_and_family Friends

8/10

Excellent

11 Oct 2024

Jimmy

We were on the 7th Floor. There was no ceiling fan or the small ac was not helping to cool the room. So most of the time it was too hot

Leisure Family

2/10

Poor

10 Oct 2024

Kyle

Terrible showers, loud noise

Absolutely horrific bathroom setup. The shower could not about pouring water all over the bathroom floor so everything was soaked. The beds were extremely stiff. Outside the noise was unbearable, people yelling and cars honking all throughout the night.

Friends_and_family Friends

10/10

Exceptional

09 Oct 2024

Mike

Nice for an overnight stay. Basic clean small room, and that was the superior. The staff and the breakfast buffet were all excellent!

Leisure Partner

4/10

Poor

09 Oct 2024

Franz

Great location, but bad side of Raiway Station, everything under construction. Misleading pictiors in your website

4/10

Poor

05 Oct 2024

Emily

Did the job

We needed a place to stay for Oktoberfest...it did the job

Friends_and_family Friends

8/10

Excellent

05 Oct 2024

Randy

The hotel is in an excellent location down across from the train station. Close vicinity to restaurants, bars, and 15 minutes walking to Oktober fest. Staff were great!

Leisure Family

4/10

Poor

04 Oct 2024

Verified traveler

Don’t stay

Room was large and clean but bathroom needs an upgrade as the door was falling off the hinge and the grab bar in the bath tub was loose. We asked for a room that was accessible by lift - Was given a room on the 7th floor where you have to get the lift to the 6th floor then walk up stairs. One of our party had a bad knee which was explained to the man at check in but he said we had to take the room and they may be able to move us the next day. We heard nothing back.
The staff at reception were very rude to anyone we heard them talking to. Really there was no useful customer service which is a shame for a Best Western hotel. Would not stay here again.

Friends_and_family Friends

6/10

Pleasant

04 Oct 2024

David

David

Stayed in a cozy bedroom suite on Level 7. Note lift access is only available to level 6. Had to climb the stairs with the heavy luggage.
Further windows are not sound proof as stated.
Finally shower over bath is poorly designed. Very narrow bath to stand in and limited height of shower head

Friends_and_family Friends

6/10

Pleasant

04 Oct 2024

Anna o

For a bed to sleep in for Oktoberfest, its perfectly fine and located conveniently

Friends_and_family Friends

6/10

Pleasant

03 Oct 2024

Lynn

Close to transportation

Leisure Friends

4/10

Poor

25 Sep 2024

Tarek

Wow for 260 eur a night with shower with no hot water the first day .. a shower with shutters with no hard back so water all over bathroom .. and I was afraid of the supper sticky floor mop .. dirty .. old .. no next time for me at this hotel

Business