Name: Sofitel Munich Bayerpost
Address: Bayerstrasse 12, 12, Munich, 80335, DE

Sofitel Munich Bayerpost

Munich · Germany

100 reviews shown

6/10

Pleasant

24 Jul 2026

Connor

Convenient location beside the train station. Stay was fine but the room set up was awkward with an inconvenient bathroom design.

10/10

Exceptional

22 Jul 2026

George

Lovely service from front of desk and everyone we came across very friendly and helpful. Room was clean and had all amenities. Spa was very nice, swimming pool was very unique not your average pool.

Partner

8/10

Excellent

21 Jul 2026

Carlos

Good hotel, very good location in Munich. Great bar.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Nicole

Beautiful rooms, excellent service, nice spa and pool, convenient to train station and subway systems. Exceptional stay!

Family_with_children

6/10

Pleasant

18 Jul 2026

Francesca

Construction left us with no sleep

Family_with_children

8/10

Excellent

16 Jul 2026

Richard

Great staff and lovely rooms but meals and parking pricey. Much cheaper to park on the street a couple of blocks down.

6/10

Pleasant

15 Jul 2026

Dag

Not real 5 star hotel in my view - location by the train station leaves at bit to be desired.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Jens

Super.

Self

10/10

Exceptional

05 Jul 2026

Briley

Wonderful hotel right in the heart of Munich!

Partner

10/10

Exceptional

29 Jun 2026

Birgit

Everything is PERFECT

Family

6/10

Pleasant

25 Jun 2026

Maggie

This hotel is badly in need of a refresh

10/10

Exceptional

25 Jun 2026

Ken

Everything was great, lovely staff

Friends

8/10

Excellent

21 Jun 2026

Juliana

Check in was pretty smooth. We arrived early and the room was not yet ready, but it was ready earlier than the 3 pm time. The room was clean and well organized. We got the loft suite and the sofa bed was made up for our kids right away. The room was pretty tight for space unfortunately, but it may be expected given the central location of the hotel. The AC was a bit weak and the room was often on the warm side until it was dark outside. We appreciated the two bathrooms a lot. The pool looked quite nice but we didn’t have the time to try it.
Overall a pleasant stay. 😊

Family_with_children

10/10

Exceptional

21 Jun 2026

PHILIP

The hotel was a clean and smart haven in the city. Excellent position for all the transport links (less than an hour to the airport).
Only 10 minutes from two major Beer Gardens!
We only had breakfast at the hotel, a good fresh selection of the usual suspects with some local specialities but the staff made it! Charming and subtlety attentive. Splendid!

Partner

10/10

Exceptional

20 Jun 2026

Lisa

Lovely hotel convenient to train station. Very comfortable.

Partner

6/10

Pleasant

16 Jun 2026

Gordon

★★★☆☆ 3/5

Our stay at Sofitel Munich Bayerpost was pleasant enough, but overall somewhat disappointing given the hotel’s reputation, five-star status and premium pricing.

The location adjacent to Munich Hauptbahnhof is excellent and makes exploring the city and onward rail travel very convenient. The room was clean and comfortable, but surprisingly compact, with less space than we had expected from a luxury hotel.

Unfortunately, several aspects of the experience fell short. The in-room television lacked smart TV functionality and offered little programming beyond German-language channels. The fitness centre was small and inadequately equipped, with limited space and equipment. Service throughout the hotel was largely absent rather than poor—staff were polite, but there was little of the attentiveness or hospitality one expects from a Sofitel property. Food and beverage offerings were expensive and, in our experience, average in quality.

There was nothing fundamentally wrong with our stay, and the hotel served as a comfortable base for our time in Munich. However, for the price paid, we expected a considerably higher standard of facilities, service and overall experience. We left feeling that the Sofitel Munich Bayerpost trades more on its reputation and location than on delivering a truly five-star experience.

Partner

10/10

Exceptional

16 Jun 2026

Andrea

beautiful place

Family

8/10

Excellent

14 Jun 2026

Kevin

Located near the main train station, thus not the best area, but safe and walking distance to the old town. Hotel itself is great, but the staff and management were even better, very caring and accommodative when we had a maintenance issue with the plumbing.

6/10

Pleasant

12 Jun 2026

Declan

There was an issue with water supply which I was not made aware of at check-in.

So in the middle of having a shower having arrived at the hotel after midnight, I suffered 3rd° burn when the cold water supply ran out.

The check-in after midnight tinted my stay at the hotel staff member was less than helpful or enthusiastic. Appreciate it was late at night but it’s still a very tired traveller coming into a five star hotel and expected the standard to be five star.

When I was asked a check out how my day was I did explain the above and got no apology or any gesture from the morning staff. I stayed at this hotel a few years back on a trip to Munich and the staff couldn’t have been more helpful at the time. I judged my experience this time against that bar.

Self

8/10

Excellent

10 Jun 2026

kamal

Lovely modern hotel with good sized rooms and great staff. Great quality breakfast

10/10

Exceptional

05 Jun 2026

angela

Excellent hotel, great location not far at all from the main center where you find lots of shopping and restaurants.
The staff are very nice would definitely stay there again.

Friends_and_family Friends

10/10

Exceptional

04 Jun 2026

Javier

Staff was awesome! 10/10

Family_with_children

10/10

Exceptional

04 Jun 2026

Bernadette

This staff were all super friendly and helpful and the breakfast was superb. I never saw my husband eat so much for breakfast in 43 years. He gained a much needed 5 pounds and I'm sure it was the breakfasts! But the pool is a must experience as it is like swimming in a grotto. Also loved the proximity to Central train station to easily travel for site-seeing.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Wendy

Concierge very helpful with all travel questions and needs.

Friends

10/10

Exceptional

02 Jun 2026

Ricardo

Clean room, staff and breakfast

8/10

Excellent

01 Jun 2026

Emad

The hotel lobby have a food kitchen smell and think it needs to be revisited. The room is great and location is great. Breakfast is very bad and poor selection I would not recommend it.

Family

4/10

Poor

27 May 2026

Irina

Not a 5 star hotel. Furniture is either chipped or stained, the hair dryer was not working, minimal vanity kits, no hangers in the wardrobe, the light in the room was poor and the room was dark, the body lotion tub was empty, breakfast and general food in the hotel was meh, coffee was horrible, room service far too expensive for the food quality, spa area is okay (the massages are one thing I’d definitely recommend). Most inconveniences were fixed with a call to the front desk and a bit of a wait, but even so it just shows a lack of attention to detail and care for customers, especially for the price paid and the stars it claims to have. Stayed at better Sofitels in the past (i.e., Sofitel in Gdansk Poland) Sadly would not recommend or return to this one.

Self

2/10

Poor

24 May 2026

Nick

The concierge is never available. Never on time when we are told they start. Very limited hours and support for a hotel of this stature. Also, i had them ship a package for me. That took over a month to get done. No follow up.

This is the same hotel that when Covid started and I wasn’t allowed top fly into Munich Germany they refused to reimburse me. Kept my money and never offered a credit of any kind.

Finally. Try and reach them. Very difficult via phone..

Self

6/10

Pleasant

24 May 2026

Sami

The hotel is essentially attached to the main train station, which is a super plus for daily travel and a bit of a minus in the evening where there are some shady characters on the street. The big minus for us was the fact that the bathroom is essentially entirely exposed to the room, with a sliding glass enclosure that does not block sound or sight. We had a superior room but barely any room around the bed so nothing gained from the supposed savings for not having physical walls for the bathroom. Hotel service is great, check in was super easy and fast. If we had to stay in Munich again, perhaps one of the other many hotels near the train station with real bathrooms a better option.

Family

6/10

Pleasant

19 May 2026

Michael

I arrived at the hotel at 12:30pm; I was told that I couldn’t get my room as it wasn’t ready until 3pm. However if I paid 120 Euro then a room was suddenly available right then. Highly questionable

10/10

Exceptional

19 May 2026

Carlos

Everything was as expected from a 5 star hotel

10/10

Exceptional

18 May 2026

Mark

Generally very good

Friends

10/10

Exceptional

18 May 2026

Judy

The room was really nice. Had a huge bathtub. The staff was friendly and very knowledgeable.

Family

6/10

Pleasant

17 May 2026

Samantha

Cleaning staff was fantastic and spa facilities were wonderrul. It was nice to have coffee in room. However, for a five star resort and of course price it was missing amenities and all around charm / care. Of course it was convenient to station so that’s one of the perk but I don’t know that I’d stay again for the price. It felt more like a large Marriott

Friends_and_family Family

6/10

Pleasant

16 May 2026

Michelle

First off, the staff was super friendly and helpful, but the room missed its mark. The set up was awkward and a little run down. It could use a facelift. When the room was made up each day there was always something missing. It was either the small towels one day, or clean glasses the next, or the shower caps, you get what I mean, requiring a phone call to the desk every afternoon.
It touted a heated pool/spa, which was barely staffed, the water was not very warm, the steam room was out of order, it was not worth our time. We were disappointed.

Partner

10/10

Exceptional

16 May 2026

Danilo Humberto

Nice

10/10

Exceptional

08 May 2026

Rachna Shrestha-Amatya

The room was very clean and quiet despite being very close to the Hauptbanhof. One can take S1 or S8 from Munich airport and you can literally walk to the hotel front in minutes. Spa facility was included in our fare. Their IsarBar makes fabulous cocktails so definitely worth it.

It's walking distance to the old town, a few museums and beer gardens nearby. The only negative for me personally is that the pillows were very floppy so if you need firmer one, remember to ask the staff.

Family_with_children

10/10

Exceptional

02 May 2026

Collie

Very clean, convenient, excellent property. High recommended.

Partner

10/10

Exceptional

30 Apr 2026

Irene

Excellent hotel. Friendly and helpful staff ant in a great location.

Friends

10/10

Exceptional

29 Apr 2026

Ashley

Clean room, great staff, great food, conveniently located.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Ursula

All ok

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Charlie

Nice spot

10/10

Exceptional

22 Apr 2026

Maria Elena

The hotel was an oasis and so beautiful. I went for a conference, but I enjoyed the whole experience. The decor is elegant but calming, and the staff are impeccable. The spa is gorgeous with a heated pool with jets that is like a cove, a sauna, and steam room. The room was well appointed with a B&O speaker, plenty of storage for clothes and toiletries. I would love to go back. The hotel is really a get away and is right next to the metro. The bar had delicious drinks and desserts and the restaurant was excellent.

Business Friends

8/10

Excellent

19 Apr 2026

Fan Ngai

Overall nice stay. Concierge could be more helpful though.

Self

10/10

Exceptional

14 Apr 2026

Claudine

Fantastic 5 star hotel!!

4/10

Poor

09 Apr 2026

tamar

i booked the hotel for the spa but it was closed during my stay. i re ceived 3 emails from them before arriving and NEVER did they mention the spa would be closed during my week window of staying there. Had i known the spa would be closed i would have definitely went to a hotel which has a spa to use.

Business

10/10

Exceptional

05 Apr 2026

Ivonne

Hotel espectacular! Muy bonito! A unos pasos de la estación de trenes. Buen servicio! Muy limpio! Todo bien!!

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Teresa

The food, the room, and everything was great about the hotel

Friends

4/10

Poor

02 Apr 2026

Americo

Good hotel, is rate, from the reservations to after check out.
I forgot my mobile in my room, 213, from march 31st to April 1st. I have sent 4 email to the hotel with no response. These is anacceptaple, for a 5* hotel. Ihope to hear from the hotel

10/10

Exceptional

01 Apr 2026

SERAP

Yes

Partner

6/10

Pleasant

24 Mar 2026

clifton

The spa staff does not enforce the rules of the spa at all. The sauna says plainly on the sign nude area no clothes, some people continue to wear swimsuits making it awkward for the people obeying the rules. I complained 3 times and nothing was done about it. My wife and I will no longer stay at a Sofitel, we will try someone new.

Family_with_children

10/10

Exceptional

24 Mar 2026

Ryan

I would recommend this hotel for sure!!!

Friends_and_family Friends

10/10

Exceptional

22 Mar 2026

Henrik

Fresh breakfast

Friends_and_family Friends

10/10

Exceptional

21 Mar 2026

Mary

Excellent looking cation for train station.

Self

8/10

Excellent

21 Mar 2026

Richard

Breakfast is amazing. Indoor pool fantastic. Gym reasonably but bit small. Location great near train station (better when development there finishes). Rooms very good but found bed lumpy.

Partner

10/10

Exceptional

19 Mar 2026

Michael

Really welcoming staff - makes such a difference - other hotels could learn from this. They greet you - they don't immediately ask for your passport

10/10

Exceptional

15 Mar 2026

Kevin

Partner

10/10

Exceptional

15 Mar 2026

Jon

Perfectly located for Munich main station transport links. Staff in all areas were welcoming and professional. Spa area and pool are an added bonus for relaxing.
Le Delice Brasserie is well worth a visit.
Nespresso Machines and B&O Bluetooth speaker in the rooms add to the quality of your stay.

Partner

10/10

Exceptional

01 Mar 2026

John

The front desk staff was exceptional! Great spa area as well.

Friends

10/10

Exceptional

21 Feb 2026

Matthew

The hotel and service were impeccable. The Concierge/Doormen were exceptionally helpful and friendly. The room decor was not exactly my taste, it felt a bit tacky - not sure if it was a connection to the buildings history or a nod to the neighbourhood but without explanation it felt a bit cheap.

Self

10/10

Exceptional

15 Feb 2026

hagay

All good

2/10

Poor

08 Feb 2026

Joseph

Some of the staff were very rude and unprofessional.

Friends_and_family Friends

10/10

Exceptional

30 Jan 2026

Warren

Incredible hotel with amazing staff and facilities.

Business

10/10

Exceptional

27 Jan 2026

alan

Staff professionalism and location

Leisure Partner

10/10

Exceptional

26 Jan 2026

Ahmet

Room was good bed was comfortable I enjoyed staying while visiting Munich.

Leisure Family

10/10

Exceptional

22 Jan 2026

Yelyzaveta

The hotel is luxury, amazing, huge. The service is great. Starting from front office to housekeeping. Everyone is so friendly, welcoming. Hotel is clean, new, room is spacious, has all the amenities you need. Food is great. Amazing SPA. Loved it, and the pool is beyond great. Gym has all you need for functional training.
Hotel is located near railway station, walking distance to Marienplatz, perfect.
Highly recommended.

Leisure Family

10/10

Exceptional

13 Jan 2026

Alma

It was a beautiful property but my room was extremely hot to the point of being uncomfortable. The breakfast was really good though.

Leisure Family

10/10

Exceptional

08 Jan 2026

Tulio

We recently stayed there for five nights while visiting Munich with my wife. It’s a beautiful hotel, and no matter the time of year, don’t forget to bring your swimsuit so you can enjoy the wonderful spa. The location is excellent—within walking distance of Marienplatz and all the main attractions.

Leisure Family

10/10

Exceptional

08 Jan 2026

Rimma

Just a beautiful place you feel like staying forever!

Leisure Partner

10/10

Exceptional

04 Jan 2026

Ramin

Beautiful and classy hotel. Clean and spacious room. Friendly staff.

Leisure Family

10/10

Exceptional

04 Jan 2026

Mohamed T

Everything is good

Business Self

10/10

Exceptional

03 Jan 2026

Jason

Very accommodating and respectful.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Nema

This would have been 3 stars or less had it not been for the amenities and staff kindness. The check in was supposed to be prioritized when we arrived early, but they could not accommodate an early room. However when we arrived again at the normal check in time, the room still was not ready and we waited an additional hour before it was ready which was difficult because have two young children and had to entertain them in the bar area since it was too cold to play outside. But they gave complimentary drinks and the room was fantastic when it became ready. Turndown service and the quality/cleanliness were top notch.

Leisure Family_with_children

10/10

Exceptional

01 Jan 2026

angeline

Excellent stay in Munich Sofitel, staff at reception were friendly and efficient and breakfast had a good variety. Best part is the fact that it's literally beside the Munich Central train station. Room was very good sand had everything we needed. Somewhat luxury, although there's no turn down service at night. TV channels - had English news and NHK which was great as that meant we weren't stuck with just German programmes. Didn't use the pool or spa because it was filled with families and screaming kids which put us off, but it wasn't our main objective to use the spa facilities at Sofitel anyway. Have to minus off a star because the body lotion wasn't replenished and was empty. For a 5 star hotel you wouldn't expect this kind of slip up.

Leisure Partner

8/10

Excellent

29 Dec 2025

Anna

Das Zimmer war sehr schön. Das Frühstück ebenfalls zu unser Zufriedenheit und das Personal sehr bemüht. Das große Problem ist das Housekeeping. Als wir um 15:30 Uhr einchecken wollten, musste an der Rezeption langwierig hin und her gebucht werden, da unser ursprüngliches Zimmer noch nicht sauber war. Am Tag darauf haben wir an der Rezeption eine starke Verschmutzung im Bad reklamiert. Es sah aus, als hätte jemand Zahnpasta an die wand gespuckt. Unsere Reklamationen wurden angenommen. Es gab gratis Drinks und Frühstück. Geputzt war die Verschmutzung im Bad bis zu unserer Abreise leider nicht. Nichts desto trotz haben wir uns wohl gefühlt, verlassen das Haus aber mit gemischten Gefühlen.

Partner

10/10

Exceptional

28 Dec 2025

Garry

Very clean

Partner

6/10

Pleasant

28 Dec 2025

Saby

Wir haben im Sofitel München übernachtet und das Hotel hat grundsätzlich eine gute Basis, aber der Service hat unseren Aufenthalt leider deutlich beeinträchtigt.

Beim Check-in mussten wir rund 15–20 Minuten warten, und auch danach war es bei jedem Anliegen wieder dasselbe: Weil Zimmerservice und Reinigung telefonisch nicht erreichbar waren bzw. niemand abnahm, blieb einem nichts anderes übrig, als erneut an der Rezeption anzustehen und wieder zu warten. Ein Concierge-Service war für uns praktisch nicht vorhanden. Zusätzlich hat im Zimmer Duschschaum/Duschgel gefehlt.

Insgesamt entsteht der Eindruck eines spürbaren Personalmangels, den man als Gast leider direkt zu fühlen bekommt. Schade, denn mit besserer Erreichbarkeit und ausreichend Personal könnte das Erlebnis deutlich hochwertiger sein.

Partner

8/10

Excellent

28 Dec 2025

Ebony

Location near train station. Bathroom layout was a bit odd

Leisure Family_with_children

8/10

Excellent

26 Dec 2025

Jack

The room that was assigned to us had issues. Safe wouldn't lock, key for the room had an issue, and the sink drain was an issue. The staff moved us to a different room after two nights. The second room was much better. Thomas was very helpful. When we moved into the second room, my wife realized she left her toothbrush. We called the front desk for a toothbrush, and it took 45 minutes to get a toothbrush! At one point, someone knocked on the door with water! Second room was clean and much better.

Leisure

10/10

Exceptional

24 Dec 2025

Michael

Everything was perfect in this lovely spot. Will definitely stay here again and recommend to everyone.

Leisure Family

6/10

Pleasant

22 Dec 2025

Barbara

Bed

10/10

Exceptional

22 Dec 2025

Christian

Super nice room, great breakfast, wonderful staff

Leisure Family

6/10

Pleasant

18 Dec 2025

Klaus

Check in was a bit slow but ok

Business

10/10

Exceptional

17 Dec 2025

Dean

Everything just as expected.

Partner

10/10

Exceptional

16 Dec 2025

Connie

Clean room and very comfortable bed.

Friends_and_family Family

8/10

Excellent

15 Dec 2025

Angelica

The first room they placed us in was a tiny box and not the room we booked. We waited for almost an hour to be placed in a new room. The next room was nice but we should not have to have called and complained to be put in the proper room.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Aleksander

I was getting engaged to my girlfriend and they made everything feel super special and memorable + spa is included! Made our stay top notch and very nicely decorated during Christmas . Recommend

Partner

10/10

Exceptional

14 Dec 2025

Daniela

Clean and comfortable. Staff was very helpful.

Partner

10/10

Exceptional

14 Dec 2025

Timothy

Very comfortable room, and friendly, helpful staff

Leisure Partner

10/10

Exceptional

14 Dec 2025

Todd

Breakfast was excellent, bar service was a bit slow
Overall, excellent

Leisure Family

6/10

Pleasant

11 Dec 2025

Toyoko

It is disappointing that it says there is the shutter bus to the airport but actually it's not available, because this was one of the reason why I have chosen this hotel.

10/10

Exceptional

09 Dec 2025

Michael

Great hotel. Very large and comfortable room. Very convenient location. Spa is perfect. Had a minor issue checking in where the staff member couldn't find my reservation, which seems to be a recurring issue based on reviews, but was quickly resolved.

Partner

10/10

Exceptional

08 Dec 2025

Pamela

Clean room, lots of lighting, excellent staff and wonderful restaurant onsite. So close to the train station was important to us!

Friends_and_family Friends

10/10

Exceptional

08 Dec 2025

Anastasia

Excellent staffs and services

Leisure Family

10/10

Exceptional

08 Dec 2025

Peter

Leisure Friends

10/10

Exceptional

06 Dec 2025

Cesar Jose

Beautiful hotel, very comfortable bed, nice spa but the pool water temperature should be warmer, wonderful breakfast, excellent reception staff, very convenient location next to the station, room service needs improvement.

Partner

6/10

Pleasant

04 Dec 2025

Kenan

Very good room but terrible bed…

10/10

Exceptional

04 Dec 2025

Nicolas

all good

Partner

4/10

Poor

03 Dec 2025

Irene Oi Woon

The hotel enjoys a highly convenient location. However, the bathroom in the room appears somewhat dated. During peak hours, only one staff member was available to handle guest both check -in and check-outs with such a big hotel

Leisure Family

10/10

Exceptional

02 Dec 2025

Nataly

Good service. Clean rooms

Partner