Hotel München City Center affiliated by Meliá

Germany , Munich
München, Paul-Heyse-Strasse, 24
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75 reviews shown

4/10

Poor

25 Feb 2026

Mr Dean

Unfortunately didn’t enjoy our stay here. Everything seemed an issue. As a Melia Gold account holder, a lot of rewards were held back. Tried charging me €10 per hour for early check-in. When challenged it was cos I booked via Expedia not direct. Booked Sauna for 5pm (the sauna operates from 5-11pm), went down at 5pm and it wasn’t on. Had to call someone and wait for it to warm up, not ideal when on a tight holiday schedule. Booked an extra night prior to my stay, messaged but received no reply, eventually phone to sort. However they only extended 1 room not two. A bit of faffing about, had to check in and out on two bookings but stayed in the same room although the bed sheets were not changed, water replaced, shower gel not topped up. All seemed a bit pointless. Unlikely to recommend this hotel or stay here again. NOT A MELIA STANDARD.

Family_with_children

10/10

Exceptional

08 Jan 2026

Debra Ann

We stayed here for over 10 nights and included the breakfast buffet. The hotel was great but unfortunately the buffet was the same every day.

Leisure

10/10

Exceptional

03 Jan 2026

Artemis

Nice stay, super convenient into the main central area. Good breakfast options and lovely staff, who even helped to find and return my AirPods back home to the UK!

Leisure Family

10/10

Exceptional

28 Dec 2025

Harumi

Variety of breakfast was wonderful. It was located in a walking distance to other restaurants and stores

Business

4/10

Poor

17 Dec 2025

christine

Room was not ready when we checked in and the woman who checked us in was rude and rushed us. Room was super small, barely enough room for luggage. Also charging for coffee machine in the lobby??

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Simon

Lovely hotel centrally located and well appointed.
Great breakfast option.

Leisure Family

10/10

Exceptional

12 Dec 2025

Connor

Pretty darn good

Leisure

8/10

Excellent

29 Nov 2025

Opi

The room was definitely not the cleanest, odd smell in the bathroom when we walked in and stains on the shower floor that did not look inviting,

The highlights of the hotel were definitely the breakfast and the staff.

Partner

8/10

Excellent

26 Nov 2025

Daniel

OK hotel with super friendly staff and not so salubrious location

Self

6/10

Pleasant

20 Oct 2025

Bianca

Sauna wasn’t heated which was a let down and went to use it at 10am. Cleaned my room but didn’t change the towels as I had to use them from the flooding shower. Room 129 is above the outside door to the terrace. So your room smells of smoke from the smokers if the windows open. Plus you can hear all the chats from the terrace place.

Self

6/10

Pleasant

20 Oct 2025

William

The staff were professional and pleasant. The area around the hotel wasn't very nice. The bar was often left unateended and the receptionist had to call the barman. The rooms were fine. I never had breakfast but the evening meal menu only contain three options, one of which was vegetarian. I had a decent stay, nothing more.

Leisure Partner

10/10

Exceptional

16 Oct 2025

Angela

Second time we have stayed for Oktoberfest, place is great and close to it all

Leisure Partner

10/10

Exceptional

03 Oct 2025

Woodrow

Stayed here for two nights to visit Oktoberfest. Arrived to a party and it was an amazing experience. The staff were super helpful, the room was clean and incredible, and the vibes were great. The bar was a great place to meet other travelers and the convenience to the festival ground was top notch. Would highly recommended and can only imagine it’s a great hotel to stay any other time of the year too.

Leisure Friends

2/10

Poor

02 Oct 2025

Arthur

I arrived at this property on Saturday 9/26/25. They had overbooked and did not have a room for me. They put me into there sister hotel. That hotel was not as nice.

10/10

Exceptional

28 Sep 2025

Bruce

Great staff. Super convenient to Octoberfest. Will be back.

10/10

Exceptional

27 Aug 2025

Jeffrey

It was a great and comfortable hotel. No issues and didn’t feel unsafe walking around, but there were instances of open drug use in some of the surrounding blocks. Easy walk to the train station and old town areas.

10/10

Exceptional

14 Aug 2025

Moyzes

Great place, except the room is quite small but good for a quick business trip or short stay. Will return if needed

Business Self

10/10

Exceptional

20 Jul 2025

Thomas

The staff were all great and very helpful. Staff Members Raquel and Davis both stood out as excellent hosts for both the hotel and the city!!

Leisure Partner

8/10

Excellent

16 Jul 2025

Michelle

Great location, clean and good service. A few dealbreakers for me. We asked for a queen bed and we received two single bed attached together . Mattress definitely needed a change, super soft pillows too.

Partner

10/10

Exceptional

13 Jul 2025

Ramtej

Very good location. Worth for the price.

Leisure Family_with_children

10/10

Exceptional

12 Jul 2025

Ramtej

Great value for money.

Leisure Family_with_children

2/10

Poor

11 Jul 2025

Ali

We stayed at the property for two nights. The first night we did not have Wi-Fi. Plus we were disappointed with the parking situation due to construction. After complaining the next morning, We got moved to a different room which did have Wi-Fi, but the air conditioning was malfunctioning. What a horrible two nights!!!

Leisure Partner

8/10

Excellent

06 Jul 2025

Kawita

Spacious room, free bottled water, coffee and tea in the room.

Business Self

10/10

Exceptional

30 Jun 2025

Noel Adrian

Lovely hotel, friendly staff, nice breakfast buffet

Leisure Family

10/10

Exceptional

12 May 2025

Martin

Great hotel near train station

10/10

Exceptional

12 May 2025

Cristiane

8/10

Excellent

10 May 2025

Miguel

Good service, great buffet breakfast and cleaning

Leisure Family

8/10

Excellent

16 Mar 2025

ANGELA

Didnt want to move rooms for a broken TV. Was clean and 2 blocks from the train station. Good for a short stay.

10/10

Exceptional

08 Mar 2025

Ruth

Close to city center/Train station/metro, so very convenient, with loads of shops and restaurants around

Partner

10/10

Exceptional

01 Jan 2025

sudhir

Great hotel with clean rooms . Staff were courteous . Breakfast was good with many options. Hotel location was close to train station to catch to go to central station or anywhere else. Location wise, we could not find lot of food options in the evening that were open.

Leisure Family_with_children

10/10

Exceptional

30 Nov 2024

Larry

Nice place to visit great place to walk

8/10

Excellent

27 Oct 2024

Daniel

Good size, quiet room. Clean. Comfy bed. Convenient. Short walk to city centre.

Partner

4/10

Poor

05 Oct 2024

Bim

Very noisy, rude receptionist, dirty. Poor signage and average breakfast

Leisure Friends

2/10

Poor

30 Sep 2024

Chris

I paid for a suite with 4 beds for my family of 6. But, they gave us a small room with one double bed. 4 of us slept on the floor. The hotel blamed it on Expedia - said that they sent them the wrong info.

Leisure Family

8/10

Excellent

24 Sep 2024

Neil

Good location for a visit to Oktoberfest.

Leisure Family

6/10

Pleasant

24 Sep 2024

Maria

Hard to get service at the bar and people were very rude

Leisure Partner

10/10

Exceptional

23 Sep 2024

Zina

Perfect stay for Oktoberfest. Easy 10 minute walk to the grounds. Easy 10 min walk to central train station (Munchen HBF). A taxi driver warned us that the area was sketch at night, but we didn’t notice any issues.

Friends_and_family Friends

8/10

Excellent

20 Sep 2024

Susan

The property was nice with restaurant and bar. We asked for tourist information like where to go to dinner etc and the staff was not very helpful or knowledgeable.

4/10

Poor

20 Sep 2024

Brent

Poor check in experience. Did not want to accommodate twin bed request

10/10

Exceptional

12 Sep 2024

Christine

My check-in was unprofessional. The lady looked at me like I am coming from another planet. She could hardly speak German or English. She didn’t say hi welcome can I check you in ..? Wow I thought OMG what kind hotel have I booked.The guest, who was checking in the same time and was standing next to me felt obviously the same way. We ended up to be in the elevator together and he said to me this was the most bizarre check-in I have ever experienced.

Leisure Self

8/10

Excellent

27 Aug 2024

Zain

Near the station, ok area. Had a basic room and gotthe job done. I'd stay again.

8/10

Excellent

06 Aug 2024

Zam

8/10

Excellent

05 Aug 2024

Verified traveler

We had a nice stay at this hotel. Only flaw we encountered was that the duvet cover had blood stains, which we reported and got all linens changed in the bed.

Breakfast (buffet style) was very good, as well as dinner choices at the hotel restaurant.

Partner

2/10

Poor

03 Aug 2024

Jakir

The service was poor. Room service could not speak a single word english! Room was missing basic amenities such as water, tea bags or coffees. We booked this hotel for convenience to the main train station. Other than that, nothing is good about this hotel and deffo not worth £200 per night. Room was too small and stuffy. The surrounding of the hotel was dodgy and dark. Saw few drug addicts. Will not stay here again.

Leisure Partner

8/10

Excellent

30 Jul 2024

Colleen

Good value for money

The location is fine with llaces to eat and drink. As a tourist it was about 10 mins from the stuff we wanted to see. The parking was great and a nice feature. I would stay again

Partner

10/10

Exceptional

11 Jul 2024

Agnes

Great Hotel in the middle of Munich. Walking distance to everything.

Leisure Family

6/10

Pleasant

27 May 2024

Laura

schade

Wir bestellten ein 3 Bett Zimmer und erhielten ein 2 Bett Zimmer mit einer Liege. Das Zimmer entsprach nicht der Beschreibung des gebuchten Zimmers. Wir machten das Personal darauf aufmerksam, anscheinend war eine Änderung nicht möglich. Die Abfallkübel im Bad waren noch voll. Auch das Zimmer war nicht gründlich gereinigt worden.

8/10

Excellent

27 May 2024

Jessica

We had a nice stay. Thank you

Leisure Family

4/10

Poor

26 May 2024

Benjamin

Dark and dingy room

Self

8/10

Excellent

24 Apr 2024

AMY

Good breakfast. Staffs are helpful.

Leisure Friends

10/10

Exceptional

25 Feb 2024

Patricia

Leisure Family

10/10

Exceptional

27 Dec 2023

Nestor Dario Abreu

Great

Business_and_leisure Partner

8/10

Excellent

29 Nov 2023

Kelli

Excellent hotel & good location as it's near the train station. Great breakfast buffet & restaurant. Gym & sauna are very nice. However! Many near-by storefronts are vacant & streets are a bit rough-take a cab back at night. Hopefully the area will be soon revitalized.

Leisure Self

8/10

Excellent

27 Nov 2023

Davar

Einfach, Sauber, kleines Standard Zimmer. Bequemes Bett. Sehr Zentral. Insgesamt eher 3 Sterne als ein 4 Hotel.

Leisure Partner

4/10

Poor

20 Nov 2023

Verified traveler

Not a friendly hotel

Stayed for the week. There was a problem with the booking but the hotel was very inflexible about trying to solve it

Business

10/10

Exceptional

02 Oct 2023

michael

octoberfest

nice hotel. great location for octoberfest

Friends_and_family Friends

10/10

Exceptional

01 Oct 2023

Timothy

Provided all the conveniences we needed to attend Oktoberfest!

Leisure Family

10/10

Exceptional

27 Sep 2023

THOMAS

Staff very friendly.

Leisure Family

10/10

Exceptional

25 Sep 2023

Mindy

Great central area with secure parking.

Leisure Partner

4/10

Poor

28 Aug 2023

Sarah

I am really struggling with the current rating of this hotel? 8.3 if this was a two star maybe?
Where to start. The corridors and room stank of smoke. Non smoking floor btw. Toilet stank. Linen wasn’t clean. Had to use deodorants and perfume multiple times a day. Sink didn’t drain properly. Zero amenities in the room one kettle and coffee. A combi shampoo and conditioner? The door has the structural integrity of a paper cup. No additional locking mechanism. Corridors look akin to a 80’s leisure centre. Breakfast had flies everywhere. Check in was V basic. I travel a lot and this has probably been the worst 4 star I have ever stayed in. I invite someone to come re-grade this hotel.

Leisure Family

10/10

Exceptional

27 Aug 2023

John

Very nice hotel clean , comfortable and friendly

Leisure Friends

10/10

Exceptional

11 Aug 2023

James

Convenient location very close to the main train station and the Oktoberfest site. The staff were very friendly. Excellent breakfast. The rooms were fine — perhaps at a four star level, but very adequate.

Leisure

6/10

Pleasant

05 Aug 2023

Irena

Reception staff does not speak english well, specially on the phone. Breakfast very good, hotel clean, convinient for travel.

Leisure Partner

8/10

Excellent

26 Jul 2023

Yuka

Only 3 stars for cleanliness as there were several long hairs on the bed upon check in, and the hot water pot was completely dusty with 2 cm water from the previous guest still inside

8/10

Excellent

17 Jul 2023

Peter

Nice bar / dining.

10/10

Exceptional

03 Jun 2023

Pauline A.

Easy walk from the train station. Modern hotel. Great breakfast. Nice staff.

Leisure Self

10/10

Exceptional

01 Jun 2023

Serge

Convenient location, nice and friendly staff.

Family

10/10

Exceptional

03 Mar 2026

CARLA

Hotel com quarto maravilhoso, espaçoso, moderno, banheiro limpo e moderno. Maravilhoso

Partner

8/10

Excellent

10 Jan 2026

Mirko

Das Zimmer war sauber und gut eingerichtet. Leider ist lief das Wasser bei der WC Spülung nach aber nach 1 Drücken war es weg. Sonst alles guad das Personal nett vor allen die Damen beim Frühstück. Leider war auch Aufzug defekt.

Leisure Partner

6/10

Pleasant

01 Jan 2026

Sonja

Wir haben das Deluxe Zimmer gebucht . Total überteuert und die Einrichtung niemals 4 Sterne .Bei der Ankunft war das Zimmer kalt . Das Zimmerfenster zur Strasse raus, Somit hatten wir die ganze Nacht nicht wirklich Ruhe.
Das Bild bei der Buchung stimmte überhaupt nicht mit dem Zimmer überein.

Partner

10/10

Exceptional

29 Dec 2025

Manuel

El desayuno muy variado y el hotel cerca de los puntos de interes

Leisure Partner

2/10

Poor

15 Nov 2025

Julian

Das Zimmer war total alt, und nur oberflächlich sauber. Außerdem total hellhörig. Sobald sich jemand am Gang bewegt hat, hörten wir jeden Schritt und jedes Wort sehr deutlich. Wir haben uns nicht wohl gefühlt. Das Zimmer gab uns mehr oder weniger Jugendherbergen-vibes. Ich kann die positiven Bewertungen nicht nachvollziehen. Wir werden nicht wieder kommen

Leisure Partner

10/10

Exceptional

05 Oct 2025

Leila

Estuvimos el último fin de semana del oktoberfest y es una ubicación ideal para ir caminando, además el hotel cuenta con un bar muy bueno y un desayuno muy completo

Leisure Friends

8/10

Excellent

04 Oct 2025

Alexandra

Gute Lage nahe Haupt

8/10

Excellent

01 Sep 2025

Donato DI

en la abitacion no funcionaba la nevera

Leisure Self