Name: Grand Solmar Pacific Dunes Resort Golf and Spa
Address: Carretera Todos Santos Km 120 #1, Cabo San Lucas, 23473, MX

10/10

Exceptional

19 Jun 2026

Andres

Staff is very helpful
Food is very good at the restaurant
The area is very windy due to it’s location

Highly recommend

Family_with_children

10/10

Exceptional

25 May 2026

Nichole

Stunning resort and friendly staff. The food and restaurants were excellent, as well as wonderful pool areas. We will be back!

10/10

Exceptional

17 May 2026

jacklyn dominique

We loved the many options to swim , the massage in the spa was amazing and all the staff was so accommodating

Family_with_children

10/10

Exceptional

06 May 2026

Christine

The property was maintained impeccably. The rooms were lovely and decorated tastefully. The shower pressure was impressive. We had a studio but the size was easily that of an exceptionally large one bedroom. Being able to walk out and get directly into the pool was wonderful.
The yoga class every
Morning taught by Valerie was a great way to start the day. This property was impressive. If you’re an ocean swimmer you will not be able to get into the water. It’s a black flag beach. Huge beach and great place to walk for exercise or watch the sunset. Give it a try and you will not be disappointed. Christine - Fort Collins, Colorado

Partner

10/10

Exceptional

13 Apr 2026

Ravi

Amazing resort. It’s away from everything so don’t plan for an easy ride into town. Great pool and water slides. Was pretty quiet coming in Jan 1st.

Family_with_children

10/10

Exceptional

18 Mar 2026

Robert

Rooms were big and nice and spotless. Had kitchen living room, two baths and master suite. Overlooking the Pacific ocean

Family

10/10

Exceptional

18 Mar 2026

Amber

Great resort. The staff are superior and next level. The only downside is limited food options after dinner. You need to plan on eating early evening if you want to stay out late, this place gets chill after dark and only the soorts bar remains open late. Super beautiful resort, great amenities, fantastic ocean views. We had a great time and played golf too.

8/10

Excellent

18 Feb 2026

Stephen

Nice room, helpful staff. Excellent location.

Partner

10/10

Exceptional

18 Jan 2026

Adeeb

All pools are heated. Food is amazing and great service.

Leisure Family_with_children

8/10

Excellent

13 Jan 2026

Adam Lawrence

Food service in their major restaurant was spotty and slow. Otherwise very good food

8/10

Excellent

02 Jan 2026

Aaron

The room was excellent- very spacious, clean and fantastic view of the ocean and sunset!

Friends_and_family Family

4/10

Poor

14 Nov 2025

Jorge

The resort is nice, but a lot of hidden fees; it is far from everything, and the food is mediocre at best. My wife purchased something from the gift shop and was told she could return it if it didn't fit. Given that they only had one size, we tried, but they only offered store credit. The pool staff and waiters were very nice.

8/10

Excellent

19 Sep 2025

Sandra

Staff was friendly

Leisure Family

4/10

Poor

16 Sep 2025

Gaurav

We recently stayed at the Grand Solmar Pacific Dunes in Cabo and booked a Presidential Suite, which was one of the few highlights of our trip. The suite itself was spacious, beautifully appointed, and offered great views—definitely enough room for a family with kids to spread out and feel comfortable.

However, the overall service experience left a lot to be desired, especially for a resort that markets itself as family-friendly. At first, the staff seemed attentive, but it quickly became apparent that the resort was operating during low season with very low occupancy, and this impacted almost every aspect of our stay. Services were stripped back, and it felt like the resort was nickel-and-diming guests just to keep basic operations running.

A particularly frustrating example was the nanny service. We were told we had to hire one nanny per child, which already seemed excessive. We only requested the service for three hours, but within two hours, it was clear the quality was poor—our kids were hungry, upset, and crying, and the caregivers didn’t seem engaged or prepared. We ended the service early and voiced our concerns, but even after escalating to the manager, the resort insisted on charging us the full amount. There was no flexibility, no understanding, and certainly no effort to make it right, which is disappointing when traveling with young children.

Leisure Family_with_children

4/10

Poor

26 Apr 2025

Lauren

Crazy wind and terrible hospitality.

Ok where to start. Beautiful property and a beautiful penthouse room we reserved. My wife and I were on vacation with two girls ages 5 and 13 for 4 nights.

We checked in and had to walk in some insane wind getting painful sand blown in our faces following the bellman while 2 golf carts sat unattended. Let me tell you for the 5 full days we were here the wind was relentless. So much so that only one small section of pool was usable, while the other areas sat empty. It seemed they were short on staff because we barely saw anyone and at one point we tried to get a taxi and the guy up front said he was from another hotel and didn't know anything. Also everytime we went to a restaurant or the lobby etc we had to deal with the heavy sand blown winds. No one was available for a ride. And to add to the terrible service here, the woman that worked at the market was rude and short and scowled at me even though I was trying to speak Spanish politely.

The restaurant good quality is sub par and crazy expensive. A turkey sandwich for $33 and a bowl of strawberries $18 and the shrimp pasta $72. What?? Not many food options and you had to hunt for servers at the pool and go up and order by yourself.

The spa and beauty area was closed while we were there every day as was the kids club. Not many lounge chairs by the only pool that wasn’t ice cold.

So bottom line, the few staff that were on property were not very attentive or nice or helpful and the wind is unbearable.

Friends_and_family Family

4/10

Poor

08 Apr 2025

Nicole

They refused to upgrade us because they said it would be too much work for housekeeping. They did not provide any of the VIP amenities and refused to let us check out even an hour later. Very poor service overall. The restaurants are also very expensive and mediocre quality. Our first time here was much better and after the poor service this time we won’t be back.

Leisure Family

10/10

Exceptional

19 Mar 2025

Olurotimi

Great places to stay. Family oriented

10/10

Exceptional

09 Feb 2025

john

Beautiful, tasteful room with equally nice grounds and surroundings.

Leisure Partner

6/10

Pleasant

06 Jan 2025

Joseph

Long lines at deli for breakfast. Service very slow everywhere.
Market store has very limited selection of items.
Time share salespeople very annoying in lobby while checking in. Would not except that we were not interested in taking tour.
Housekeeping had to be called to service room.

Partner

4/10

Poor

05 Jan 2025

Mickael

Staff is very nice and resort/rooms very clean
Rooms are spacious and nice design but already show signs of wearing out. Strong humidity smell in room.
Surroundings are “ok” but not great as construction going on (resort is not fully finished)
In the middle of nowhere, transport not great (free shuttle but only every 2h, taxi prices are exorbitant)
Only 2 restaurants on site. Exorbitant pricing for everything. Check reviews on Google for more details

Leisure Family

10/10

Exceptional

25 Nov 2024

Nicholas Leo

Everything was great about our stay.The staff went above and beyond to make everything as easy as possible for the stay as well as being very attentive to detail.The property itself is beautiful and kept well.Hope to be back soon!

Leisure Partner

8/10

Excellent

20 Oct 2024

Luis

Clean and new facility. Golf course amazing. Tried an early check-in that did not work and staff seemed in a hurry that we checked out but besides that everything ok.

Leisure Family

8/10

Excellent

05 Oct 2024

Rudy

Very nice resort, only problem is it’s difficult to find. There are so many grand solmar and they kept sending us to different ones. Rooms are beautiful, valet service workers were very nice. They push vacation package very hard didn’t think they would try for almost a whole day but in all we had a great time.

Leisure Family

10/10

Exceptional

07 Sep 2024

Verenice

My overall stay was amazing the staff were super friendly and helpful. They all made me feel welcomed. Loved absolutely everything about it. I do however wish the bar was open a little longer. Bar closes at 6pm, but other than that my overall stay was incredible. Once again everyone was supper friendly and caring from the front desk, concierge, spa, activity center, bar, waiters, and room service.

Leisure Family_with_children

10/10

Exceptional

16 Aug 2024

Jacob

Fantastic resort for families. My kids loved the water slides, activities, and the kids club. The adults enjoyed the entire resort and beautiful views. The free shuttle to their sister resort (lands end) is a great perk offering access to their pools and views and easy access into the city for exploring. We’re already planning on returning next year.

Leisure Family_with_children

10/10

Exceptional

28 Jul 2024

Shannon Robin

Beautiful resort, yet far far far away from down town Cabo! Research transportation as it very expensive outside of the resorts shuttle service to sister resorts

10/10

Exceptional

25 Jul 2024

Angelica

Property and Staff was excellent!

Leisure Family

8/10

Excellent

08 Jul 2024

Sandra

It is a beautiful resort located off the beaten path. There is absolutely nothing around. They do have a shuttle service that goes into town, but if you miss it, it will cost you money—the food and beverage service found to be just okay for a resort that literally has nothing else to offer I would have expected it to be excellent. The food was good but bland for my tastebuds.

Leisure Family

10/10

Exceptional

07 Jul 2024

jose

I liked the room it was very nice as well as the facilities. The food is average not bad. Their most expensive restaurant has very good food but overpriced. If you like to swim in the ocean you need to go to certain beaches therefore you will need to rent a car since taxis can very expensive. Los Cabos has become quite expensive.

Leisure Family_with_children

10/10

Exceptional

05 May 2024

shannon

Beautiful property

10/10

Exceptional

11 Apr 2024

Amy Sydney

Great stay- beautiful! Lovely staff.

Leisure Family

8/10

Excellent

06 Apr 2024

kirsten

Big nice hotel-

Nice - maybe a bit too large to handle.
You get attacked by timeshare parasites upon entering the lobby. Nice people but not something I like to have to deal with - after traveling.
Other wise nice and clean and the staff is very nice. Pool is nice and - good for families.

Friends_and_family Family

10/10

Exceptional

23 Mar 2024

Samuel

Beautiful setting. Quiet beach away from the crowds.

Leisure Family

8/10

Excellent

20 Mar 2024

Enrique

Good

Leisure Family_with_children

10/10

Exceptional

02 Mar 2024

Maribel

Staff were very hospitable, rooms were clean and spacious. Pool was clean.

Leisure Family

8/10

Excellent

26 Feb 2024

Dani

Beautiful place! Not a lot of dining options, but overall fun for the family

Leisure Family_with_children

10/10

Exceptional

27 Jan 2024

Andrew

Great presidential suite and awesome pool

Leisure Friends

4/10

Poor

08 Jan 2024

Verified traveler

Too much emphasis on their agenda of selling their holiday home accommodation. Food and alcohol options limited. I thought it was quite bad value. I could go into a lot of detail, happily to somebody needs it, but I am surprised at the review status of this resort.

Leisure Partner

10/10

Exceptional

31 Dec 2023

Howard

Wonderful beach front resort a bit off the beaten path. Solitude, luxury and amazing amenities!

Friends_and_family Family

10/10

Exceptional

14 Oct 2023

Brian

Amazing

Leisure Family_with_children

10/10

Exceptional

13 Sep 2023

randal brandon

Out of the bigger resorts this has been my most preferred. It is a little out of the way from the main tourist area's.
We never left the resort on our short 4 day/3 night trip. The food was excellent, the staff was awesome, and plenty of things to do on the premises. The VIP package was very nice with some delicious chocolate covered strawberries.

Leisure Partner

4/10

Poor

02 Aug 2023

Gabriel

Its a beautiful hotel, but the staff with the exception of our bellboy Manny, were horrible, they lie to you and are the rude at the restaurants. Never get Alfredo at the Arnica, he had an attitude and charged us for items that were included in our meal plans.

Leisure Family

10/10

Exceptional

24 May 2023

Zelda

This was my second stay at the property and again it was sooo windy.

Leisure Family

10/10

Exceptional

23 May 2023

Sergio

Great place

Leisure Family

10/10

Exceptional

29 Apr 2023

Bobby

Peaceful not crowded staff very friendly and helpful. It’s a place to go if you want to get away from outside world to R & R.

Leisure Partner

10/10

Exceptional

15 Apr 2023

Patricia

Property is beautiful and peaceful. Very clean and staff is friendly. Spa was amazing.

Leisure Family_with_children

6/10

Pleasant

21 Mar 2023

Joseph

Very inexperienced staff at restaurant and pool bar. Service was painfully slow most times and didn't get drinks or water until 20 minutes after we finished dinner at restaurant. Quality of food was ok but service was lacking terribly.

Leisure Family

10/10

Exceptional

10 Mar 2023

Daniel

Very Friendly Staff
Good Food
Well Served
Super Clean
Nice Scenery
Overall Wonderful Experience

Business_and_leisure Family

6/10

Pleasant

02 Jan 2023

Yasmeen

The service was SUPER SLOW. I’m not sure if they’re understaffed, but they take forever to give you your food. Whether you order food at the pool or one of their restaurants, don’t come hungry because it’ll be awhile before your served

Leisure Friends

10/10

Exceptional

31 Dec 2022

Conor

The staff is extremely kind and helpful.

Leisure Family

10/10

Exceptional

31 Dec 2022

Elvire

RELATIVELY QUIET

Leisure Family

2/10

Poor

28 Dec 2022

drew

They offered two free 80 min massages for us to do the time share sales pitch what was suppose to be 1.5 hours but ended up being 2hrs. Then the massages they booked were only for 50 min. Really over all a sub par experience. There is definitely better options in Cabo.

Business_and_leisure Family

6/10

Pleasant

16 Dec 2022

Khoa Christopher

Property was beautiful. Great family orientated environment with an excellent childrens and toddlers area.

Service was poor when it came to the room. Furniture needs to be cleaned to live up to 5 star standards. I still recommend as the place is a dream for relaxation and of course the Golf course.

This place could easily have a perfect score if they had optimal staff on hand.

Overall I would book again honestly just not impressed with the service.

Leisure Family_with_children

10/10

Exceptional

27 Nov 2022

Amber

Beautiful property, very well staffed, and delicious food!

Leisure Family

6/10

Pleasant

18 Nov 2022

Kyle

The rooms are excellent, modern and spacious. However, the resort is very far from town. The service was very slow. The food was hit or miss, 1 in 3 meals were prepared well. Drinks are very over priced. I would not recommend my friends or family stay at this resort.

Leisure Friends

10/10

Exceptional

11 Sep 2022

Lauren Claire

The attentive staff really make this beautiful resort a 10/10. Hostess Diana, servers Angel, Nelson, Josemara, Juan and Jose, and poolside servers Ricardo and Baltazar are all stars. Everything was always clean, food options were amazing and the drinks were fantastic. Can’t beat the views of the ocean. Lots of seating at every pool and even a special childrens play area. I would stay here again any time!

Leisure Friends

10/10

Exceptional

03 Aug 2022

Mimi

Amazing and so peaceful and tranquil! Beach front!

The resort was truly amazing and in a secluded location away from the marina/downtown area. It was truly a blessing to have a shuttle that ran every hour from the hotel to their sister hotel Grand Solmar Land’s end- free of charge! That saved us a lot of money but gave us access to the local restaurants. Service is impeccable at every CABO restaurant I went to- at the resort and in the city! The resort is located by the water but the distance from the resort to the beach (you can’t swim at the beach bc the tides are rough) is vast and so there are miles and miles of untouched sand that stretches across the ocean far from civilization! It was so tranquil and peaceful to have that much sand between the resort and the ocean to where you can walk along the beach in private. The resort is new so it wasn’t crowded at all! If you’re looking to get away and relax this is the resort for you! There’s only one good retauarant there- ANICA. It was amazing! They are expanding so perhaps they’ll add more restaurants bc there’s only 2 restaurants there right now. Currently there are 130 rooms but they plan to expand it to 600 rooms. I’m not a fan of the lagoon saltwater pool and that was the pool that was the largest. I mostly hung at the the regular pool. It also has a huge water slide for kids there. This place is gorgeous and the desert terrain sidled next to the ocean was so picturesque! I’d definitely come back again after they build a lazy River (coming soon)!!

Friends_and_family Friends

4/10

Poor

22 Jul 2022

Monica

Let me start off with the good - the property itself is very clean and the pool was great, except it was too warm and it being hot you really couldn’t cool off in the pool. We had a master suite and asked for a comforter for the Murphy bed, we had to ask 3x on 3 separate occasions. Then we tried to make reservations through concierge and both times they couldn’t find it after we received confirmation. Then we got no free continental breakfast or free bottle of wine. The mgr did reach out but never made it right. Just told us he would get back to us but never did. The cabana waiter was not friendly and seemed like he hated his job. The guys at valet were amazing and attentive so we’re the guys driving the golf carts on the property. Honestly this place is good if you do all inclusive and you never leave the resort of need additional blankets or get a cabana.

Leisure Family

10/10

Exceptional

16 Jul 2022

Lea gemme Cruz

Nice place for family trip just a bit pricey

Leisure Partner

2/10

Poor

04 Jul 2022

Taylor

The view of the beach was amazing. Everything else about the stay was disappointing.

Leisure Partner

2/10

Poor

27 Jun 2022

Fernando

I thought I had booked an all inclusive stay, but when I checked in I was informed that it wasn’t, when I booked it says all inclusive on the resort description but apparently it’s another rate. The room service is not included in the all inclusive which was annoying since we had our kids ages 3 and 9. The restaurants have super limited menus for dinner. The breakfast at anica however is very good, as is the food at the pool.

Leisure Family_with_children

10/10

Exceptional

27 Jun 2022

Roberto

Family friendly and good service.

Leisure Partner

10/10

Exceptional

26 Jun 2022

Kelli

Must come to this resort! This property caters to everyone - all ages! This property is away from the main tourist area however a shuttle is offered every hour, complementary.

We enjoyed going into town for dinners and excursions however there are plenty of dining options on the property.

We can’t wait to come back.

Leisure Family

8/10

Excellent

26 Jun 2022

Chester Hardin Scruggs,

The property was incredible. Great for the entire family. The food was ok but not great. Didn’t have flavor, lack of seasoning or something. The property is to far from town. Thankful for the shuttle to their other property closer to town. Overall would recommend this property. Definitely would stay there again.

Leisure Partner

10/10

Exceptional

09 Apr 2022

Sarah

Loved this place my kids and I had an awesome experience, staff were incredibly.
Wind a little crazy for Spring break, had an awesome time. ❤️

Leisure Family

10/10

Exceptional

29 Jan 2022

Rebecca

Gorgeous empty beach - no swimming in ocean. Friendly staff. Quiet tranquil beautiful

Leisure Partner

8/10

Excellent

08 Jan 2022

Ann H

If you are looking for a place to stay that is away from it all, this would be the ticket. If you are wanting to be close in to restaurants, activities and airport then this is not your location. This property presents transportation challenges to reach the above destinations although the concierge is happy to arrange shuttle or other transport for you.

Leisure Family

8/10

Excellent

02 Jan 2022

Gina

Grand Solmar at Rancho is an amazing property. The grounds are beautiful with spectacular views, the staff was attentive and friendly, and the food was good. The master suite was very spacious. Abner the concierge was so patience and helpful.
The reason I gave this property a 4 instead of 5 is because when you check in, YOU GET LURRED INTO A TIME SHARE PRESENTATION AT CHECK IN. THEY OFFER A $400 CREDIT TO THE HOTEL AND AN $80 MASSAGE. THEY DONT TELL YOU IT IS $80 TOWARDS A $189 MASSAGE AND THE $400 HAS TO BE USED AT ONCE ONLY FOR FOOD AND BEVERAGE. THEY ALSO TELL YOU THE PRESENTATION IS ONLY 90 MINUTES AND YOU ARE THERE FOR 3 OR 4 HOURS. THEY ARE AGGRESSIVE DURING THE PRESENTATION. YOU GO THROUGH 3 PRESENTERS BEFORE YOU GET LET GO. THE LAST PRESENTER WILL GIVE YOU THE CHEAPEST PRICE AND DEAL.

DONT DO THE PRESENTATION. IT ALMOST RUINED MY VACATION,

Leisure Family

10/10

Exceptional

27 Dec 2021

Deborah

The hotel suite was beautifully decorated and had amazing views of the grounds. The room had all the amenities we needed. The property location is pretty isolated from the rest of Cabo but provides a free shuttle to their sister resort that is within walking distance to restaurants, stores and bars. If you are looking for rest and relaxation, this hotel is perfect. If you are looking for a lively social scene, their sister resort will be a better option. The only thing I miss having at this resort is access to a sauna and steam room. Other than that, it’s perfect and I would stay here again.

Leisure Family

6/10

Pleasant

02 Dec 2021

gary j

They were more interested in selling time shares then taking care of us.

Business_and_leisure Partner

10/10

Exceptional

01 Dec 2021

Jeffrey

Monster property still under development. Seems to cater to owners as homes and fractional ownership properties were under a lot of development. The hotel building is actually smaller in comparison. Pool is huge and kids had a blast on the slides, rope swing, and paddling and playing in the lagoon. It is VERY quiet and peaceful here as you are far outside Cabo. It was never busy or crowded anywhere on the property. They have a lot of land so we went mountain biking and hiking with Gustavo which was a blast. Rooms are huge, they are apartment size with a full kitchen, living room and bedroom with two ¾ bathrooms. There is a queen size Murphy bed so great for a family. Great if you want to get away and relax, not great if you want the Cabo party scene.

Leisure Family

10/10

Exceptional

18 Nov 2021

Melfred Edward

The physical beauty of the grounds and facilities is world class. The staff is friendly and professional. You will pay near to US resort pricing for food and drink, but the quality is uniformly high and the prices fair given the luxurious setting. (There are apparently all inclusive packages available that we did not elect.) We had a room issue at the start of our stay and Raymundo the manager personally ensured the issue was resolved to our great satisfaction with a different room (he went overboard to fix the problem and far exceeded any reasonable expectation to ensure our satisfaction). Picaro restaurant on the upper grounds was outstanding and not to be missed. We look forward to our return.

Leisure Partner

8/10

Excellent

20 Oct 2021

Stephanie Rena

The resort was beautiful, staff was awesome, however, it was a distance away from everything. We knew this before we booked at this resort. There is only one main restaurant, so not many choices for dinner (there are other bars/delis). The crew at the Tide Bar were very attentive, and overall, we enjoyed our stay. Very relaxing.

Leisure Family

10/10

Exceptional

18 Oct 2021

Christina

Loved that it was so clean.

Leisure Family_with_children

6/10

Pleasant

04 Oct 2021

Katherine

I’d give Grand Solmar a better review if weren’t for the food. At a five-star hotel, particularly one where the cost of food is ten times greater than anywhere else in Mexico, the food should be wonderful. Instead, apart from the most expensive restaurant (which is ludicrously overpriced and where getting seated takes a half hour), it is absolutely terrible. The five or six pool-side restaurants all have the same menu and we literally didn’t enjoy one thing. The worst frozen economy pizza you can imagine; flavorless tacos on stiff, stale tortillas; boring nachos with what tasted like pre-packaged guacamole. It was ludicrous. The “deli,” up the hill by reception, is fine for breakfast, but unless you want to eat all your other meals at the fancy, reservations-only Anica, you’re screwed. I was only there two nights and I can’t imagine how guests with longer stays put up with it.

Leisure Family_with_children

10/10

Exceptional

28 Sep 2021

Jerel

Very professional and secluded. A great stay!

Leisure Family

10/10

Exceptional

25 Aug 2021

Lori

This is a magnificent property overlooking the pacific ocean. Our condo looked brand new and was exquisite, with breath-taking views of the pools and ocean. It was beautifully decorated, quiet, and very comfortable. The kitchen was massive and elegant. It contained everything we needed to prepare meals in our apartment. The ocean is extremely rough in this area, so no one uses the beach. The beach provides a pretty backdrop and a sanctuary for turtles. The pools are amazing. There are two slides, a man-made lagoon, paddleboards and boats, rope for swinging into the water, a kids pool, and a kids center. Downtown Cabos San Lucas is a 25 to 30-minute drive. The hotel provides a shuttle several times per day. The hotel also provides free parking. The staff is incredibly nice and accommodating. The food at the restaurants was excellent. There are lots of fun activities scheduled throughout the day. We love this property!

Leisure Partner

10/10

Exceptional

02 Aug 2021

Verified traveler

Property was very clean. Rooms were nice with plenty of room to spread out. Restaurant and bar staff were friendly. Location was off the hustle and bustle of downtown area which was refreshing. Takes about 25/30 minutes to get to main tourist areas of cabo.

Leisure Family

8/10

Excellent

24 Jul 2021

Verified traveler

Excellent service and very pleasant atmosphere. I would go back in a heartbeat.

Leisure Friends

10/10

Exceptional

17 Jul 2021

Verified traveler

Perfectly as described. Go ALL INCLUSIVE!!!

Leisure Friends

10/10

Exceptional

15 Jul 2021

Verified traveler

Quiet property but big enough that it allowed for everyone to spread out. Staff was friendly and accommodating. Food was good. Rooms were modern and clean. We loved our time here and hope to visit again.

Leisure Partner

4/10

Poor

23 May 2021

Verified traveler

We checked in or “attempted” to check into the Grand Solmar on a Thursday afternoon. This was a short getaway for us since we were leaving on Saturday morning so time was of the essence. My initial impression of the resort was it was very clean and obviously new. We were looking forward to our stay. Our excitement however ended once we tried to check in. Upon checking in the resort employee asked for my verification code. I presented my verification code that I received from Orbitz after booking and paying “in full” for our vacation a week prior. I was met with a “sir we don’t recognize that verification code please contact your agency”. I was taken back. I then called Orbitz and was informed that the wait time was going to be 4hrs. In disbelief I told the resort employee and they said there was nothing they could do. So I essentially was told to wait in the hotel lobby for 4hrs until I could fix the issue. First off why was it my responsibility to fix an common issue between the resort and Orbitz? Secondly the resort had all my information. They saw what room I paid for, the dates we were staying, but because they didn’t recognize the verification code I spent nearly two hours of my vacation that I paid for upfront trying to sort out their discrepancy. This ruined our vacation. I will never ever go back to this resort or recommend it to anyone. On top of that once the issue was rectified and they saw that I indeed had a reservation they didn’t offer to comp anything.

Leisure Partner

10/10

Exceptional

17 May 2021

Verified traveler

Best place we have ever been in Mexico!

Leisure Partner

10/10

Exceptional

12 May 2021

Verified traveler

We liked the seclusion of Rancho, the people and the quality of food and drinks. Also the kids area with the water slides is where my kids spent most their time. We also ventured over to lands end beautiful oceanfront dinning and less windy. Both places had very good service and food. We will be back again.

Leisure Family

10/10

Exceptional

29 Apr 2021

Verified traveler

Beautiful resort.

10/10

Exceptional

19 Apr 2021

Verified traveler

FABULOUS PROPERTY SUPER RELAXED FAR AWAY FROM EVERYTHING (GOOD AND BAD) IF YOU'RE LOOKING TO GET AWAY AND FEEL SAFE THIS IS PARADISE. YOU PAY FOR WHAT YOU GET AND THEN YOU GET A LITTLE MORE. UBER IS NOT ALLOWED TO PICK YOU UP FROM THE REST SO YOU HAVE TO TAKE A SHUTTLE OR TAXI. WE HAD A GREAT TIME

Leisure Friends

10/10

Exceptional

03 Apr 2021

Verified traveler

The property was amazing. It is not complete yet, but what is, is amazing. Everyone was extremely sweet and helpful. Such a friendly, and welcoming environment. Sesen, I believe who checked us in and out was amazing.

Leisure Partner

8/10

Excellent

29 Mar 2021

Verified traveler

The grounds were beautiful and the room was extremely nice. There weren't a lot of activities or people like the sister property.

Leisure Friends

10/10

Exceptional

19 Mar 2021

Verified traveler

I loved how exclusive this place feels, not crowded, you are not being harassed by pushy sales people and you are left alone to enjoy the views and facilities

Leisure Family

10/10

Exceptional

17 Mar 2021

Verified traveler

Excellent property for sure. The one area, nothing to do with the property, it is more peaceful and rejuvenating for adults and older couples. If you are traveling with children, they will be bored

Leisure Family_with_children

10/10

Exceptional

13 Mar 2021

Verified traveler

Property is beautiful and staff have been wonderful

Leisure Family

10/10

Exceptional

04 Mar 2021

Verified traveler

Unique pool layout and spacing.

Didn't like you had to pay additional service fee for every room delivered.

Leisure Family

10/10

Exceptional

25 Feb 2021

Verified traveler

Beautiful.wide open spaces

.. Attentive staff... Amazing food ...

Incredible Spa ...

Friends_and_family Friends

6/10

Pleasant

18 Jan 2021

SouthernBelle

The hotel and location were beautiful. Grand Solmar is going to be beautiful when it's finished, but it's still under construction in some areas. The staff were professional/helpful for the most part but beware of leaving any belongings out when on the waterslides, kayaks, etc- my son's reading glasses were stolen in a very short time.
We purchased this stay through Expedia and the hotel description states that one the amenities in addition to kayaks, pool, and the hot tub is all-inclusive but its really not unless you pay extra for it. And all-inclusive is very expensive and doesn't actually include everything. Even though we had purchased the room for 4 guests, continental breakfast was only supplied for 2 of us in the booking. One cup of coffee was $10 USD. And even though they say that you don't need to tip, they really really really emphasize that tips are welcome. Needless to say, I was grateful we had our driver stop at Walmart before arriving at the hotel to get food drinks,and snacks for the stay.
Finally, upon check-in we felt very pressured to do their three hour time share tour. We had to refuse several

10/10

Exceptional

06 Jan 2021

Jason

Very clean, friendly staff, beautiful property and great private beach. No complaints at all.

Leisure Family

10/10

Exceptional

17 Mar 2020

Verified traveler

Grand Solmar at Rancho San Luis was fantastic! The property and facilities were picturesque and no detail was left unchecked. All the pool areas were clean, the rooms were beautifully decorated and comforting.

Leisure Partner

10/10

Exceptional

09 Mar 2020

PN

The property is beautiful and amazing. We had a very comfortable stay. The staff was amazing hands down. The food options were great, but it would be great if they can offer a kids menu, however, they were very accommodating when we asked. We want to say the kids club crew at the beach hut was amazing. My 10 year old son bonded with the crew. Fany was patient, kind, sweet and very friendly. She knew how to engage with my boys and teach them different things. Diego was amazing and very friendly. He took the extra time to talk and be personable. The activities at the hut were fun and entertaining. Lastly, Lupita was great. She always greeted us with a smile and would let us know what activities were planned for that day. Jose at the restaurant as was very friendly and polite. We will be definitely be back!

Leisure Family

10/10

Exceptional

08 Mar 2020

Verified traveler

Amazing staff. Rooms are beautiful! Looking forward to our next visit!

Leisure Family

10/10

Exceptional

04 Mar 2020

C

Beautiful new property. Very big. Luxurious. Lots of pools that never felt crowded. Quiet.

Leisure Partner

10/10

Exceptional

24 Feb 2020

Hunter

The property was well maintained and felt very new. There were multiple options for pools and bars/restaurants as the views were beautiful as well as great service overall where the employees wanted to make sure we were well taken care of every day

Leisure Friends