The Towers At Pueblo Bonito Pacifica All Inclusive

Mexico , Los Cabos
CABO SAN LUCAS, BCS, Predio Paraiso Escondido
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50 reviews shown

10/10

Exceptional

09 Jan 2026

Alissa

Butlers Edwardo and Hannia were awesome!

Leisure Friends

10/10

Exceptional

03 Jan 2026

Clayton

Great views, beautiful hotel, and everything is very easy to walk too - much smaller than their other properties (and that is a good thing). Food was high quality. Do recommend booking the Quivira Steakhouse one night (it's at the golf course - short 10 min property shuttle ride from the resort). It was amazing!!!!

Leisure Partner

10/10

Exceptional

28 Oct 2025

Devin

Both Peninsula and Pescados restaurants were excellent. The property was quiet and relaxed. The room was clean and nice.

Leisure Partner

10/10

Exceptional

23 Oct 2025

Caitlyn

The rooms were so clean and well kept. The staff was friendly and all smiles! Rodrigo, our butler, was amazing and helped make our trip so memorable

Partner

10/10

Exceptional

08 Oct 2025

Maria

We had a wonderful experience at the Towers. Gabriel, Dulce and rest of the staff were amazing people who helped us during our stay.
We are definitely looking forward to coming back again.

4/10

Poor

28 Aug 2025

Nailah

The accommodations are nice and most of the staff were very friendly and accommodating enough. However, beware of the sales presentation that they try

10/10

Exceptional

04 Aug 2025

Tao Thomas

A very pleasant and memorable stay. Highly recommend Peninsula Restaurant on site. In daytime the swimming pool area can be loud due to loud music play. At night is very quiet and serene. Will go back!

Leisure Partner

10/10

Exceptional

24 Jun 2025

Ann

Great time excellent customer service very relaxing

Leisure Self

6/10

Pleasant

06 Jun 2025

Ani

My husband and I stayed here at the Pablo Bonita Pacifica, originally we book the tower, but it told us that they are sold out so they put us on a regular room with the ocean view. They were nice. But I was not disappointed because I was looking forward to stay in a tower even though we had we kept all the amenities still didn’t get to enj

10/10

Exceptional

18 May 2025

Kyle

Amazing service and spectacular setting ,, free transport to the other resorts and marina was excellent

Leisure Partner

10/10

Exceptional

28 Apr 2025

Kelly

Amazing service. Alan and Isra from the butler service were each friendly and very helpful. Florinda , waitress at Siempre was fun and on the spot with her service. Francisco, waiter at Quivira Steakhouse made that evening a memorable dining experience. Overall the staff was wonderful, the facilities were beautiful. I look forward to returning!

Leisure Friends

10/10

Exceptional

15 Jan 2025

Francisco

Great location.

8/10

Excellent

08 Jan 2025

Norma

The property is in a beautiful location. However my husband and I specifically stayed there so we could play Quivira Golf Club. They had no tee times available. Extremely disappointing. Also, there is a racket with the taxi services. Uber is not allowed in therefore forcing us to take a very expensive taxi everywhere we went. We were in the all inclusive plan. The best restaurants all had a “cover charge” to get in. The other restaurants were just okay. Breakfast and lunch meals were good. While we had a nice time I won’t go back to that resort

Leisure Family

10/10

Exceptional

29 Aug 2024

Antwine

The butler service was great and vip was Exceptional

Leisure Partner

4/10

Poor

30 Dec 2023

Dina

The property is very outdated!! The pools and jacuzzi need to be updated! The lounge chairs are very old and uncomfortable!

One day during our stay we had no water! It was on and off all day! They just kept telling us they are working on the pipes! They didn’t compensate us or offer us anything! When the water did work it kept spouting in and out, it wasn’t consistent water!

One night we went to dinner at the Asian/Japanese restaurant, we tried to order 4 or 5 different items and they told us they didn’t have any of the items!

The staff was very friendly but the property was no worth the money!! Will not stay there again!

Leisure Family

10/10

Exceptional

14 Oct 2023

Kerry Marie

Beautiful property with amazing staff and food. It’s very tranquil with a subtle energy and there are a few fun activities offered during the day like pool volleyball, dance lessons, card games but mostly you’d come here for some R&R with a loved one. We stayed in the Towers and the bed was the most comfortable thing ever like sleeping on clouds, the rooms are on the smaller side but enough space for a 4 day trip. Our butlers were super nice and helpful though we really only used their services on day 1. The biggest letdown was the spa of you can even call it that. First of all, it’s hard to find, hidden below the lobby down a hall with barely any signs. There is a small locker room area for men and women and each has a tiny steam room, hot pool and cold pool q with 1 lounge chair. It’s tiny and very disappointing, especially since it’s such a nice resort overall. Feels like an after thought and I wouldn’t call it a spa. The I my other downside which really wasn’t a big deal is the VIP lounge. You’d think arrive would be great given the name but it’s incredibly slow and often the wait staff (only one was there each time we went who was actually taking orders) forgets your orders…this happened twice. We ordered soup which is likely somewhat premade and it took 35 mins yet we were the only ones there and it was like 3pm. Same thing happened the next day. I wouldn’t upgrade to a towers for that but overall very nice property with warm, friendly staff.

Leisure Partner

10/10

Exceptional

21 Jul 2023

Paul

Kind and attentive staff. Beutiful views and good food.

Leisure Partner

10/10

Exceptional

28 Jun 2023

Richard

Our favorite Resort in Cabo

We first visited the Towers at Pueblo Bonito Pacifica in August 2022 and rebooked while at the airport to go home. August was too hot and humid. We booked for February to swim with the Whale Sharks but something came up at home and we rebooked for June. The weather was wonderful! Not too Hot and no real humidity. The resort is tops. All the employees make you feel welcome!! A great level of service! The food is outstanding! The highlight of the trip were the special cocktails created for us at the Quivira Bar by the Euphemio!! We HIGHLY recommend!!!

Partner

10/10

Exceptional

01 Apr 2023

Thomas

Beautiful views…fantastic beach and pool area. Food was very good. We’ll be back…

Leisure Partner

10/10

Exceptional

12 Feb 2023

Michelle

Tipping

Amazing stay, one of our top all inclusive. Know before going, tips are not included, not a big deal as service was great and we didn’t mind tipping but other resorts don’t accept it and this resort encourages it!

Partner

10/10

Exceptional

08 Jul 2022

Javon A

Everything. This place is clean and absolutely beautiful.

Leisure Partner

10/10

Exceptional

09 Feb 2022

Tamera

LOVE THE VIEWS, LOVE THE SERVICE

I thoroughly enjoyed my stay here! I stayed in the Towers and the service was impeccable! My ONLY complaint is that, although it looked inviting, the bed was very hard. I had an Ocean View suite. I was not given the uncomfortable pressure for a time share, but I did let them know right away I was there because I was preparing my head for surgery, so maybe they thought it was improper, which I am thankful for! Oh, and the VIP lounge is the BOMB for whale watching while you snack and chill!

Self

10/10

Exceptional

30 Aug 2021

Jacqueline

We were especially pleased with our Butler Alexis who was very helpful and anticipated our needs. The staff at Pacifica could not be nicer, and they have been consistently nice in the 5 years we have been enjoying this property. Orlando in the VIP Lounge was also very accommodating and friendly. We are going back next year, same property.

Leisure Partner

10/10

Exceptional

18 Aug 2021

Verified traveler

Very good food, great service. Adrian who works in the fitness center was very helpful and so nice. You always feel as if there’s not that many people so it feels excluded from the rest of the world which is nice. Amado was a huge help at the bar, he would go out of his way to find our specific drinks that we like, excellent!.
Our trip to Cabo! https://youtu.be/bE15gaBPlCs

Leisure Friends

6/10

Pleasant

15 Jul 2021

Verified traveler

This is my second stay at this resort. Not sure if I would come back....

Key take away points from my 7 night stay:

The grounds on the hotel are truly superb.

We booked a butler room within the Towers. Butler service consisted entirely of one txt message a day asking how diner was. It truly was more annoying then anything. The brand hotel prides themselves on being certified by the British-Butler Institute. The butler service here is not to the British Institute standards at all. I have stayed around the world with butlers certified from there and the experience is a complete 180 degrees.

I wanted a private sedan from the resort to NOBU for a dinner reservation. Instead of finding a company that could provide the service, the butler simply stated we don't offer that but we have cabs the door man can assist with.

Dulce Maria Roura the pool butler was excellent, went above and beyond to assure everything I wanted was taken care of.

Karla at the pool goes above and beyond and should be a butler. The standard she held for the resort and customer service she provided is what is expected on vacation.

Quivira steak house is recommended. Service is excellent.

Service at Siempre is below average. Food was okay. I did the up-charge on the cowboy steak. Was okay. Wouldn't recommend.

Food at the peninsula is okay, again, service below average.

OVERALL 6/10. I HOPE things are changed so I will come back because the actual resort and location are truly stunning & beautiful.

Leisure Partner

10/10

Exceptional

17 Mar 2021

Verified traveler

Beautiful, the best service!! Up charges for some restaurants not worth it to me. Food and drinks elsewhere were delicious

Leisure Partner

10/10

Exceptional

11 Jan 2021

Brian

We stayed at the towers at Pacifica. It was beautiful, food was great, and our Butler Israel was amazing! The time share presentation wasn’t bad but one of the salesman was rude when we told him no. Otherwise, the trip was perfect! We will be coming back for sure!

Leisure Family

10/10

Exceptional

16 Dec 2020

Sara

This is our second time at The Towers third time at Pacifica...
we were so impressed with the high standard of sanitation being used due to the Covid-19..
The care and courtesy shown by all was excellent
We want to give a big shout out to Lidia our butler .Everyday she went above and beyond to help us..
Thank you again Lidia.

Leisure Family

10/10

Exceptional

11 Nov 2020

Nas

Leopaldo was an awesome butler! He catered to all of my needs and was very helpful.

Leisure Partner

10/10

Exceptional

10 Oct 2020

Andrea

An incredible all inclusive adults only resort. Our butler was helpful and the entire staff was friendly. Beautiful property and great amenities

Leisure Partner

6/10

Pleasant

09 Oct 2020

David

We got the all inclusive. I didn’t like having to sign a $0.00 balance ticket every time you got a drink or meal. We have been to several all inclusive resorts and we didn’t have to do this non sense. This seems like a ploy to persuade a tip but it is actually time consuming and annoying !

Leisure Family

8/10

Excellent

08 Oct 2020

Brandon

We had a fantastic time at this property and will certainly return. Our butler, Stefano, was top notch. He worked tirelessly to ensure our stay was as memorable as possible. I celebrated my birthday during our stay and he coordinated some very cool stuff with my girlfriend for this day! We booked a fishing charter and he got us some motion sickness medicine off site and even brought us a cooler he purchased to store our fish! Top notch! The grounds were pristine and they definitely took COVID-19 extremely serious and had measurements in place to Mae us feel completely safe our entire stay.

The one issue we had was with the concierge. For whatever reason he recommended a fishing outfit that was dreadful. The boat didn’t have AC in its cabin and it was an absolutely miserable experience with a very inexperienced fishing outfit. To be such a top notch resort it was mind boggling they would partner with such a horrible fishing outfitter (which we did not look at reviews as we should of). We ended up going out with another outfitter two days later and the experience was incredible. We recommend the resort being more cognizant of who they recommend, as this was nothing short of neglectful, and costly.

Great resort, top notch staff (outside of considerate). Hopefully they will take our advice in ensuring the folks they recommend have been cross referenced. This certainly wasn’t the case with our situation.

Leisure Friends

10/10

Exceptional

01 Mar 2020

Verified traveler

Amazing location!! The staff and service are the best I have ever encountered. I highly recommend staying here

Leisure Partner

10/10

Exceptional

23 Feb 2020

Tom

Great ocean views, quiet, clean. The grounds were impeccable, and the rooms were up to date and comfortable

Leisure Partner

10/10

Exceptional

19 Feb 2020

Justin

One of the best All Inclusives in Cabo

Pacifica by Pueblo Bonito is one of the best all inclusives we've stayed at in Cabo. The rooms look like a high-end hotel room in New York. The entire staff was extremely welcoming and on-top of whatever you needed. The food was exception! We had the best butler, Stefano, that took care of our reservations and helped with recommendations during our stay. I highly recommend Pacifica, and any resort within Pueblo Bonito, we loved everything about our stay.

Partner

10/10

Exceptional

01 Nov 2019

Verified traveler

The place is very unique! The staff was very accommodating!

Friends_and_family Family_with_children

6/10

Pleasant

20 Jun 2019

Verified traveler

The property is absolutley beautiful. I stayed at their neighbor property about 7 years ago and always wante dto stay here. As beautiful as the prroperty was, the staff was underwhleming. We had a couple amazing servers, but the front desk and concierge were less than helpful, and were almost annoyed to offer help. I wouldnt reccomedn thi sproperty or stay here again. For the maount of money I paid, I expected exceptional servce. It was lack luster.

Leisure Partner

6/10

Pleasant

14 Jan 2019

Verified traveler

like: clean, great ocean views, no kids, peninsula restaurant was great, pool food also good considering its pool food. towers/vip lounge great!
didn't like: bought all inclusive; they now give you a receipt after each and every service for \"accounting\". truthfully, felt more like attempts for extra tips but they won't admit it. awkward to say the least. property in search of identity: All inclusive, european, time share. need to make up their minds. sushi place - don't bother if you want variety or japan ambianace.
recommendations: def worth the vacation overall. avoid the hotel time share scam (a couple we met got pressures and it cost the $10k!), do the all inclusive with a regular tower room to get vip lounge access, go to the steakhouse once for the views and avoid buying any extras. eat at le freida - best place of all their properties. go to Rose property for a day at the cabo red-neck beach. try the blue hawaiin at the pool!

Leisure Partner

6/10

Pleasant

06 Jan 2019

Verified traveler

Nice location, subpar service and food

Food was decent/good but not amazing. Drinks were subpar. Rooms were clean, bed could be more comfortable. Did not like the fact that we had to sign for every little thing we got even though this is an all inclusive and we had to also wear a bracelet even though we had to also sign for everything. Very redundant and not convenient at times. The shuttle between sister properties was booked a lot and not convenient from Pacifica as you have to take a shuttle and get a ticket at another resort because shuttle tickets at Pacifica are not issued. This created inconvenience as by the time you get to the other resort to get a ticket most seats on the shuttle if not all are booked for several hours. We also did not enjoy that we were trying to be sold a timeshare at least 3-4 times a day by the employees. They even called our room twice early in the morning waking us up asking us to attend a timeshare. For this reason probably wouldn’t stay here again.

Partner

6/10

Pleasant

16 Aug 2018

Verified traveler

Likes: Gorgeous views, quiet, food was very good.

Dislikes: Bench in our shower hadn't been thoroughly cleaned (stains from a drink, someone's spilled makeup); Stained towels at the pool, the drinks were exceptionally weak, there is an additional $40 charge for the cabanas on the beach, even for guests with VIP privileges, extra charges for top shelf alcohol and \"premium\" foods, the VIP Lounge closed at 8pm (!!). Also, this is not a safe beach for swimming, so it is prohibited.

We had a pleasant stay but felt hassled by all the upcharges. This resort definitely does NOT give a true luxury experience. It's a fairly generic experience for the price.

10/10

Exceptional

01 Jul 2018

Verified traveler

Execellemt Staff and accommodations. Couldn’t say a negative thing about our
Entire experience there

10/10

Exceptional

04 Dec 2017

Joe

Perfect Get-away

Wow! A perfect couples retreat! Celebrated our anniversary in style at the towers! Our personal butler (Yomali) was so attentive and thorough! Spa therapy was unreal!

8/10

Excellent

04 Dec 2017

stephane

Nice hotel

Too far from the airport but nice place
Need transportation if you want to go outside the hotel

2/10

Poor

03 Sep 2017

Rebecca

Won't be back

Our stay was very disappointing and frustrating. The staff was relatively friendly, but extremely unhelpful and unaccomodting. Do not waste your money on the towers!! Absolutely not worth the so called \"butler service\" and \"VIP Lounge\". We never saw the butler other than when he walked us to our room upon checkin, and the lounge is nothing more than another room. Overall the food was not good. Never even got a decent margarita, and gave up after 5 tries. ALL other hotel guests were frustrated with all of the same issues we were. After talking with guests from PB Rose and PB Sunset- the service and staff was even worse at those resorts. Unfortunately we will not be staying at any of the Pueblo Bonito resorts in the future.

Family

10/10

Exceptional

29 Aug 2017

Verified traveler

best experience ever

The service staff was exceptional. Hands down the best service staff in Cabo. Some of the staff that really made our stay perfect were Ricardo our butler, Carlos the waiter at the peninsula restaurant, and Hugo the sommelier. We will go back because of these exceptional staff members and also all the other staff members we encountered, everybody was great!

10/10

Exceptional

24 Jul 2017

sbb

Love the new VIP Towers Section!

Top quality and top VIP area in Cabo! The views, fresh food quality, amazing fitness room, and modern Oceanside lounge area are just some of the top features

10/10

Exceptional

05 Jul 2017

Verified traveler

Wonderful experience at the Towers at Pacifica

Everything about it was top notch, we could not have been happier

Partner

10/10

Exceptional

27 Mar 2017

chris

Our butler Abel made the trip. amazing!

The level of service that we experienced was phenomenal. Food at peninsula was great and the VIP lounge was a great exclusive touch. Thank you to Abel, Hugo, Manuel and Aldo for the personal touch!

6/10

Pleasant

02 Mar 2017

Jane

Gorgeous hotel, top notch staff, lacking amenities

The hotel and grounds are totally gorgeous and kept up meticulously. The staff is excellent and will wait on you hand and food. I noticed most people don't tip them - which feels wrong, they deserve tips for the hard work they do. We were booked for a room in the towers - 1623 - room was very nice, but we did not get any of the amenities promised for a towers room stay - i.e. a personal butler, access to the private towers deck, turndown service, etc. That was disappointing because we paid extra for those amenities and never received them. I would not return to this resort.

The location of the resort is really gorgeous. Disconnected from the rest of downtown Cabo which is nice.

The food was mostly below average and you could not get any Mexican style food anywhere on the resort properties. The drinks were great and strong and easy to come by. You couldn't go more than a minute or two without a waiter coming up and asking to serve you.

4/10

Poor

31 Dec 2016

Philip

Disappointing trip to the Towers at Pacifica

We stayed in the Towers, and we were eager to enjoy the Butler service, as we had at different resorts. We did not receive the services and amenities promised, and grew increasingly frustrated and disappointed about it. It's like Civil War to find a seat by the pool after 9:00 AM.