Name: Pueblo Bonito Sunset Beach Resort & Spa
Address: Predio Paraiso Escondido Domocilio Conocido, Los Cabos, 23450, MX

4/10

Poor

04 Aug 2026

Alonso

We spent a significant portion of our vacation dealing with repeated issues instead of enjoying our stay. Twice, we had to go to the lobby to have our room keys reset, and after just one day, we had to move to a different room.

When we arrived, our room had no running water. While I understand unexpected issues can happen, the front desk's response was dismissive and unprofessional. On our second night, a maintenance worker knocked on our door at 1:00 a.m. because of a hallway water leak. The following day, our room keys stopped working again, and when we got back into the room, the water was out once more.

We were moved to another room, but packing, waiting, moving our belongings, and reprogramming our keys cost us about three hours of our vacation. The new room also had lighting issues, which I eventually resolved myself.

Our first stay at this resort was excellent, making this experience especially disappointing. While I understand that problems can occur, the repeated water outages, key failures, maintenance disruptions, and time spent resolving these issues made this stay fall well below our expectations. The overall experience felt noticeably different from our previous visit, and unfortunately, it has made us question whether we would return.

2/10

Poor

04 Aug 2026

Brittani

This was the single worst resort I've ever been to in Mexico for many many reasons. You will see some of the reasons in the photos but things you won't see is that this property is so massive and the topography is so varying, you have to call for a golf cart to take you anywhere - pool, to eat, to shop, lobby, etc and then back to your room. The rooms are absolutely falling apart. The fly and mosquito situation is unreal. The beds were hard as rocks. I had to call for comforters (did not get, only a couple blankets), had one bath towel in entire unit. You do not come stocked with ANY bottled water or drinks in your room. The AC struggled. There were bug splats on the walls from past guests trying to survive. The food was subpar. If you have a child with a stroller like we do, expect your husband to pick up that stroller every where you go because it's mostly stairs. I'm not sure what people in wheel chairs do here. It was the most inconvenient place I have ever been to. We booked 4 nights, slept one night and left - taking the loss of money - and going to a nice resort (Garza Blanca).

2/10

Poor

04 Aug 2026

Saeed

Absolutely terrible experience.
* No running water for 2 days.
* Food was awful, and we became sick after eating at the sushi restaurant.
* Staff were rude, unhelpful, and dismissive.
* Management was even worse—unprofessional and unwilling to resolve any issues.
* Room was dirty, and we found cockroaches inside.
* Bed was extremely uncomfortable.
* Overall cleanliness and maintenance were unacceptable.
* One of the worst hotel experiences we’ve ever had. I would not recommend staying here

2/10

Poor

04 Aug 2026

Shahnaz

Absolutely Horrible Experience – Avoid This Hotel

* Terrible overall experience. This was one of the worst hotels we’ve ever stayed at.
* The bed was extremely uncomfortable, making it difficult to get any decent sleep.
* The water was shut off for two days because of plumbing issues. Being on vacation without running water is completely unacceptable.
* We had to move rooms multiple times because several towers on the property had plumbing and water problems. It was stressful, inconvenient, and poorly managed.
* The staff was rude, dismissive, and completely unhelpful. Instead of trying to resolve issues, they acted like guests were an inconvenience.
* Management was even worse. They showed no accountability, no concern for guests, and handled every situation terribly.
* The food was disgusting. The buffet was low quality, and the sushi was especially awful.
* We actually got sick after eating the sushi, which completely ruined part of our vacation.
* There was no communication or transparency about the ongoing plumbing issues or what was being done to fix them.
* For the amount of money we paid, this experience was beyond unacceptable. The hotel clearly prioritizes filling rooms over providing a safe and comfortable stay.
* We will never stay here again and absolutely do not recommend it to anyone. Save your money and book somewhere else.

6/10

Pleasant

03 Aug 2026

Gabriela

This hotel has been one of my favorite for a long time until this time. Now the property is dated the rooms are old and unkept. The plug next to the sink had the cover completely off and broken the walls were mark med with scuff marks and overall the room felt old. I asked for an ocean view and my room had a huge palm tree obstructing the view. They did move me rooms but the overall hassle was too much.

8/10

Excellent

03 Aug 2026

Leo

Sam at the market bar was the best make sure to give him a good tip! Also Ruben at Tazuna sushi was amazing

10/10

Exceptional

03 Aug 2026

Jose

We had a great stay! The resort was beautiful, the staff was friendly, and everything was very well maintained. Our kids had an amazing time with all the activities and pools, and there was always something fun for the whole family to do.

The food was good with plenty of options throughout our stay. Overall, it was a relaxing and enjoyable all inclusive experience. We would definitely love to come back.

10/10

Exceptional

02 Aug 2026

Angie

Love the great options for restaurants, pools and activities to do.

10/10

Exceptional

02 Aug 2026

Marina

The best!

10/10

Exceptional

02 Aug 2026

Jose

Great ocean views, lots of food & bar options. Everything you need on sight with the exception of beach swimming, view is great but waves are to dangerous for swimming

4/10

Poor

02 Aug 2026

Liliana

I honestly do not think it’s kid friendly. Hated the fact that we had to wait for the golf carts to pick us up and sometimes it would take more than 30 mns. Would not return.

10/10

Exceptional

02 Aug 2026

Ray

Excelente experiencia en Pueblo Bonito Sunset Beach, pero MUCHO CUIDADO con Marketing.Nuestra estadía en Pueblo Bonito Sunset Beach en Los Cabos fue excelente en general. El resort es hermoso, disfrutamos muchísimo de sus instalaciones y la mayoría del personal nos brindó un servicio increíble.Queremos reconocer especialmente a Erika de Front Desk, por su excelente atención, y a los bell boys Antonio Brito y Leonel, quienes siempre fueron muy amables, atentos y dispuestos a ayudarnos. ¡Personas como ellos realmente hacen la diferencia! 👏❤️ Lamentablemente, no podemos decir lo mismo del departamento de Marketing. Nuestra experiencia con Fausto fue muy mala. Nos ofrecieron y anotaron un precio y posteriormente quisieron cobrarnos uno diferente. Cuando estás de vacaciones y aceptas una oferta, esperas transparencia y, sobre todo, que respeten exactamente lo que te prometieron.
También tengan mucho cuidado con las excursiones que les ofrecen desde Marketing.
A nosotros nos prometieron específicamente una excursión al Arco con Cabo Adventures en un bote de cristal, y esa no fue la experiencia que recibimos. Si les ofrecen algo similar, les recomendamos verificar directamente con la compañía antes de pagar y pedir que TODO quede por escrito: precio, tipo de embarcación y exactamente qué incluye la excursión.
No pierdan su dinero confiando únicamente en una promesa verbal.Es una lástima porque, fuera de esta situación con Marketing, todo estuvo de maravilla .

10/10

Exceptional

02 Aug 2026

Christopher

Great service all around! Just only thing is having to travel outside of property for Uber to pick you up

2/10

Poor

01 Aug 2026

Tamana

The golf cart system was very slow. Lines for food places and wait times were ridiculous. On top of that the whole place had roaches

10/10

Exceptional

01 Aug 2026

Eric

Great hotel with amazing views, clean and comfortable rooms, and a friendly, attentive staff. The property was well maintained, and everyone made us feel welcome throughout our stay. I would definitely recommend this hotel and would happily stay here again

2/10

Poor

31 Jul 2026

Katrin

Don’t stay here, this property is very dirty. It’s filled with roaches, spiders, lizards.
This reports not walkable. You gave to wait for golf cart. It takes 20 to 40 minutes for golf cart to pick you up. Food is nasty and old. There is so much fly sitting on food. Pool water is so dirty. There was even poop on the water at the kids pool. Sheets smelled so bad. I found 20 roaches huge size in my balcony. I hated this place. I will never ever stay here. Rooms smells like trash left behind. Staff is on slow paste. Food takes one hour to be brought to your table.

10/10

Exceptional

31 Jul 2026

Marina

I like that there was plenty of food variety and it was delicious as well . Everything I ate tasted wonderful. I didn’t like that the elevator in my section wasn’t working . I had a bad back unfortunately that was an inconvenience.

8/10

Excellent

30 Jul 2026

Elva Gutierrez, Alonso

Great resort with multiple pools and restaurants. The food was consistently good, though the drinks were a bit inconsistent. The staff were friendly, kind, and always helpful, making for an enjoyable overall experience. I would definitely come back and stay here again.

10/10

Exceptional

30 Jul 2026

Liz

This is a beautiful place. No complaints. Workers were extremely kind and worked very hard. The property is beautiful landscaping is just incredible. Had an amazing time with my family.

10/10

Exceptional

29 Jul 2026

Jose

Room was pretty clean and big but you had to call every time you wanted to use the jacuzzi. Room service also took really long but the food places are pretty easy to get to on the cart and calling for a cart is simple. Very very hilly and not the most walk friendly place but you totally can walk and it will be a workout. The staff is nice for the most part but some are kinda rude and only enforce rules towards some people.

6/10

Pleasant

29 Jul 2026

Fernando

Would not recommend. You have to get ride on golf cart to go everywhere. Food was mediocre resort was dirty.

6/10

Pleasant

29 Jul 2026

Murphy

We stayed at Pueblo Bonito for 5 nights in the Executive Suite with a jacuzzi. The resort is beautiful and the views are amazing. That’s honestly what made our stay. That said, we were a little disappointed with our room. It looked a bit dated and had a weird smell. I didn’t complain because the view was so nice, but we did have a few issues. Our jacuzzi wasn’t working right, so we asked someone to look at it. They came but didn’t fix it, so we called again and were told a technician would come. The technician didn’t show up until Thursday around noon, and we were checking out the next day, which was frustrating. That same day, I also noticed water leaking into our bathroom from the room above. I let the front desk know, but since we were leaving the next day, I didn’t want to deal with changing rooms. At checkout, I asked if there was any compensation for all the issues. They waived the $30 balance we had and said they’d email me a complimentary room upgrade for a future stay. I still haven’t received that email. Overall, other than the room issues, we really enjoyed the resort. It’s quiet, relaxing, and the food was really good—especially at Bistro and Tazuna. One thing to be aware of at the main pool bar, the bartenders asked for a tip before handing us a beer, even when ordering a Modelo. It just felt a little awkward.

Would I stay here again? Yes, because the resort itself is beautiful. I just hope the room maintenance and follow-up customer service improve.

10/10

Exceptional

28 Jul 2026

Sheila

loved it

10/10

Exceptional

28 Jul 2026

Rodney

Room was clean, staff was amazing, the drinks were flowing and it was a great time !!

6/10

Pleasant

28 Jul 2026

Manoj

I Was there with my family

10/10

Exceptional

27 Jul 2026

Barry

We’ve stay twice at the property. Beautiful place to stay. Staff is great. David at the market was awesome as usual. We opted out of the offered upgrade to stay in building 34 (more centrally located). Enjoyed the pools and the restaurants. Can’t go wrong. Property is a bit older but it’s amazing. Rooms are terraced Along the hill with every room having a view of the ocean. You’ll need to ring the cart line to get a ride around the property. It’s quick and timely. Our favorite place in Cabo and we’ve stay at 5 other all inclusive resorts just to get a feel. Highly recommend the property at Pueblo Bonito Sunset. Great value and great experience. We will return this winter.

10/10

Exceptional

27 Jul 2026

Emily Niloufar

Friendly and knowledgeable staff during check-in. Really nice restaurants and great food selection.

10/10

Exceptional

27 Jul 2026

Ria

Stunning property. Will be back. Amazing amenities

6/10

Pleasant

26 Jul 2026

Julio

This review is for the gym staff. They are very unprofessional and constantly just looking for something to complain about.

6/10

Pleasant

26 Jul 2026

Louis

The hotel has many great views, several beautiful pools and restaurants. The problem is when we went to the all inclusive restaurants the waits were unbearable. We went to the Japanese restaurant, waited 30 min to be seated then waited over an hour for our food. I believe the waiter simply forgot to ring in our order. In that hour the waiter never came by to refill our waters or offered to bring drinks. Only after did we talk to manager did food and refills arrive. It was very irronic that when he brought the check at the end he was very pushy about me leaving a tip...It is great all these restaurants are included but when the experience/wait to utilize the all inclusive is such an ordeal...what's the point??? We dined off property for the remainder.

10/10

Exceptional

25 Jul 2026

Sandra

Overall great resort

10/10

Exceptional

25 Jul 2026

Ashley

Everything was great!

8/10

Excellent

24 Jul 2026

Alexandria

The property was in pristine condition and the staff were so hard working and friendly always. The only complaint I have is during the summer time the room is not cold enough unfortunately. And I feel like a lot of the draft sodas were watered down.

6/10

Pleasant

24 Jul 2026

Diana

Servicio VIP y hay que hacer reservacion para ir a los restaurantes.
Servicio en comida.
Se tarda 2 horas desde que llegas hasta que sales. Y es lo mismo, en todos los restaurantes, exepto en el buffet del Domingo esá fue la unica comida en todos los aspectos tiempo, sabor y servicio. En los otros restaurantes:
Cafe frío y Viejo.
Comida incipida.
Servicio de transportation, realmente si se tardan exepto cuando te recojen, en el Aeropuerto hacen. Tienes que ver la TV el canal del Hotel para enterarte que te ván hacer un cobro para niños de cancer en lo absoluto, no me molesta pero me gustaria que ellós te lo digan al principio. No al final que te enteres y este monto de que es? Y regresas a preguntar y te contesten, que tenias que a ver visto el canal del Hotel, para enterarte. No regresaria, ni lo recomendaria.

10/10

Exceptional

24 Jul 2026

john

The property was amazing, food was great staff was amazing.

10/10

Exceptional

24 Jul 2026

PATRICK

I would highly recommend Pueblo Bonito Sunset! The amenities were great and the staff was friendly. I will return

2/10

Poor

24 Jul 2026

Brice

Had to request bath towels every day. After calling and staff answered they would hang up. This happened 12 times. Floors separating bathroom and restroom were filthy.
Majority of golf cart drivers had attitudes and not good ones. Some wanted to drop you off where they wanted to but not where you requested. If I said Bldg 24 the back. He said Level 1 and gave me a dirty look.
Quiviera Steakhouse: filet mignon was acceptable. Nothing like LG steakhouse or Mortons. Asparagus was good but too much wood. Dark chocolate cake was too dry. What ruined my dinner was the server helping the table behind me. Three separate times when he saw the resident cat he would stomp his foot LOUDLY. It scared me. The cat wasn't in his way, nor the walkway, nowhere near him. I know this because the fur baby was at my table. Just stomp his foot x 3 separately.
Jacuzzi: apparently its up to the guests to request the jacuzzi to be filled and cleaned. I saw,a young man leaving the building I was staying in and called him twice. Everyone else waiting for a golf cart heard me but he continued walking down the road towards the market.

10/10

Exceptional

23 Jul 2026

Arpit

Beautiful location. Very helpful staff. Convenient to move around in the property with u can find a golf cart ride to almost any corner of the resort in couple of mins wait. Good food. Could have more to do for kids besides tiny game room.

8/10

Excellent

23 Jul 2026

Sedrik

⭐⭐⭐⭐☆

Overall, we had a great stay at Pueblo Bonito Los Cabos. The beachfront setting is beautiful, the resort was clean, and the staff was friendly and welcoming throughout our vacation. We enjoyed the relaxing atmosphere and had a memorable trip.

The reason for four stars instead of five was the inconsistency in service. We had to wait more than 30 minutes for pool towels on two consecutive days, which was frustrating and took away from the experience. The food was also a bit hit or miss depending on the restaurant. Even with those issues, we still enjoyed our stay and would consider returning because of the beautiful location and the excellent hospitality from the staff.

Friends_and_family Family

10/10

Exceptional

23 Jul 2026

Yolanda

The room was clean. The staff was good. Their drinks were phenomenal.

2/10

Poor

23 Jul 2026

Liana Ayvazyan

Avoid this hotel. It is old and dirty. All rooms have a huge disgusting cockroaches. The air conditioners and showers are not working properly. The worst place to stay.

8/10

Excellent

22 Jul 2026

Jose Luis Alcauter

Love the hotel, the atmosphere and concept and everything. Only downside is no useful beach 🙁

10/10

Exceptional

19 Jul 2026

Analiza

Definitely a place you want to come back. Very relaxing 😌

Family

8/10

Excellent

18 Jul 2026

Hala

Overall it was a good experience , the food is above average , expected better … the property is massive and you have to take a gold cart everywhere you go - staff is courteous and helpful

Family_with_children

10/10

Exceptional

18 Jul 2026

Kathryn

Upon check In the front desk staff was very nice and worked well to get our larger party all together.

Friends

6/10

Pleasant

17 Jul 2026

Tyler

Overall our trip was great with one very large downside:

Pros:
Beautiful
Well maintained
Great food
All inclusive works at sister resorts

Cons:
Everything is very spread out so shuttles are used to go everywhere. You must call ahead for shuttles when leaving your room however we often had our shuttles stolen by guests that didn't call but had gotten down the stairs first. We'd be left waiting for a new shuttle despite being responsible adults that called ahead. One evening we waited 40-minutes for a shuttle to get to dinner after two shuttles were taken by Spanish speaking guests despite the shuttle arriving for our room number. This was definitely the theme of the trip. There is a huge preference by resort staff for Spanish speaking guests and you'll be passed over at the bars and restaurants for this very reason.

Nothing is very walkable as the resort is built on a hillside with switchbacks and paths snaking for miles. If you are fit and enjoy hikes in the desert sun, you'll love it.

Family_with_children

10/10

Exceptional

16 Jul 2026

Diana

Delicious food, friendly staff, and clean place! Everything was well organized! I will definitely be back!

Family_with_children

8/10

Excellent

15 Jul 2026

Evan

Staff was very helpful and friendly. The long drive down to the resort is a bit annoying to deal with taxi services since you are unable to uber from the resort.

Friends

8/10

Excellent

15 Jul 2026

Susana

The staff was very friendly. Our room was nice and clean. The service at restaurants can be better, but overall a good vacation.

Family_with_children

10/10

Exceptional

14 Jul 2026

Ali

Clean property with amazing ocean view. Helpful staff and good food.

10/10

Exceptional

14 Jul 2026

Ruben

Great service

Family

6/10

Pleasant

13 Jul 2026

Janet

Beautiful resort. Only down fall was at one point we felt discriminated by some of the pool staff not wanting to service us pool side and telling us we needed a table. When they were literally serving people in the pool right next to us. We all pay money to get the best of the all inclusive and everyone should be treated fairly.

Family_with_children

8/10

Excellent

13 Jul 2026

DezRae

Stayed here for a wedding and had a great experience overall. We got upgraded to a presidential suite at check-in, which was a nice surprise. Food was excellent with plenty of options to choose from, and the spa massage was fantastic.

A couple things to know: we heard from a lot of guests that they had to switch rooms multiple times during their stay. The golf cart service also gets backed up in the evenings, so build in extra time if you have somewhere to be.

Would definitely recommend if you're a fan of Cabo.

Family_with_children

10/10

Exceptional

12 Jul 2026

rossana

Staff was amazing! Always helpful and very professional.

Family_with_children

10/10

Exceptional

11 Jul 2026

Dean

We loved staying here. We appreciate how kind all the staff are! Thank you for going and beyond. The food is very good except on the buffet area. We tried that twice and didn’t like the food. The market is awesome! So many pool options and a beautiful place to stay. Can’t wait to come back

8/10

Excellent

11 Jul 2026

Kelcie

We stayed for 5 days in July 2026.
Pros:
- good value for the price
- nice restaurants, good food.
- Stunning views
- beautiful pools
- helpful app
- friendly staff

Cons:
- not walkable. The resort is built into a mountain, on multiple steep levels. You take golf carts to get around. While the cart service is efficient, it felt inconvenient at times to have to call, wait, ride when we just want to go eat. We were unable to walk around & explore, unable to go for a walk after dinner. Also, climbing in & out the back of the golf cart would be challenging for anyone elderly or with mobility issues.
- this resort sells timeshares & the sales people are relentless. We were approached no less than 10 times during our stay, including one time while we were seated having lunch. It’s exhausting & annoying.

Overall, beautiful resort, good value.

Family_with_children

8/10

Excellent

11 Jul 2026

Erin

Great resort!

Friends

10/10

Exceptional

10 Jul 2026

Amy Suzanne

We had an amazing stay. The property is so beautiful. The staff is helpful and friendly. The rooms were perfect. Fidel our server at the sky pool was attentive and the best bartender. Bernice at the front desk was very helpful. We LOVE this resort and will
Come back!

Friends

10/10

Exceptional

10 Jul 2026

Jessica

Fidel at Sky Pool is the best. Fast and friendly service.

Friends

10/10

Exceptional

09 Jul 2026

Leroy

This was the best resort I’ve stayed at and recommend this to anyone going to los Cabos, from the staff, food, room, pools, etc.

My wife and I are already planning another trip there this year!!!!!

I’ve already recommended it to my family and friends that they need to go.

Shout out to-

Eliaa our main driver
Manuel in the sky pool

Very attentive and nice people

Can’t wait to go again❤️❤️❤️

Thank you all…

See you all soon for my wife’s birthday 🙏🙏

Family_with_children

10/10

Exceptional

09 Jul 2026

Valeria

Resort was amazing. Very family oriented!

Family_with_children

10/10

Exceptional

09 Jul 2026

Lisa

Beautiful property, clean rooms, great food and friendly staff. The carts were a little slow.

Partner

10/10

Exceptional

09 Jul 2026

Armando

This was Second time at this Resort, we love the amenities if offers, you can practically just stat the resort all week

Family_with_children

10/10

Exceptional

09 Jul 2026

Donna

Relaxing been 8 times had daughters wedding there beautiful resort lovely people golf carts drive you everywhere. Very busy in June recommend early May our favorite time to go

Family_with_children

4/10

Poor

09 Jul 2026

Jeremiah

We stayed here years ago and went back and the rooms were old and poorly maintained, the food also was terrible. It used to be such a great property.

Family

10/10

Exceptional

09 Jul 2026

Robert

You will not be disappointed. For the price it’s the best bang for your buck by far. The food choices and quality is by far the best thing to look forward to. The service by hotel workers is amazing and they will always leave you satisfied. Upgrades when booked with expedia VIP members are always honored and they treat you with great respect. I have stayed here 4 times in the last 5 years and always a solid 9/10. The only deterring aspect is the age of the rooms and resort. Although very clean mattresses also need to be upgraded and replaced sooner.

Family_with_children

6/10

Pleasant

08 Jul 2026

Adriana

The resort itself is beautiful and very spacious. However, because of its size, guests must rely heavily on golf carts to get around. We found that a significant amount of time was spent waiting for transportation, as many areas are not within comfortable walking distance.

I have stayed at several all-inclusive resorts, and this was the first one where guests were required to scan their wristband for virtually every service, including food and beverages. Even while relaxing at the pool, we were asked to scan our wristband each time we ordered from the bar. While I understand the need to verify guests, the constant scanning made the experience feel less relaxing.

The biggest disappointment was the checkout policy. Once checkout time arrived, our wristbands were deactivated, and we immediately lost access to all food, beverages, and resort amenities. Our flight wasn’t until later that afternoon, so we remained at the resort waiting for our transportation but were unable to enjoy any of the all-inclusive services we had become accustomed to. At other all-inclusive resorts I’ve visited, guests have been allowed to continue using the restaurants, bars, pools, and other amenities until they depart the property and vise versa.

Overall, the resort has many positive qualities, but these policies significantly impacted our experience and are areas I believe could be improved to provide a more enjoyable stay.

Family_with_children

10/10

Exceptional

08 Jul 2026

Wendy

This is a wonderful property with plenty of amenities for all ages. All of the buildings in the property face the ocean. The food was delicious and in variety. The staff is very attentive and friendly.

Family_with_children

10/10

Exceptional

08 Jul 2026

JOSEFINA

Beautiful location and the Taft is super friendly and helpful. Food is amazing!

Family

10/10

Exceptional

07 Jul 2026

Marie Roseline Sebaste

Great resort and well maintained . Friendly staff

Family_with_children

10/10

Exceptional

07 Jul 2026

Savannah

Excellent service

Family_with_children

10/10

Exceptional

07 Jul 2026

Jessica

The check in front desk was wonderful!!! Nayeli was a sweetheart and explained everything about the resort so clearly!! Our room appeared clean however the moment we opened the refrigerator a horrible stench came out and there was old room service food in there. We called front desk and they said we would have to wait over an hour for someone to come clean the refrigerator. Other than that and the fact the golf carts left me waiting for quite some time was a little bothersome, aside from that the resort is beautiful the service at the restaurants was superb it is hands down the best Pueblo bonito resort and the food is delicious very well worth the all inclusive will definitely be coming back

Partner

8/10

Excellent

07 Jul 2026

Patricia

We liked that it is family-friendly! We enjoyed the food at most restaurants as there was something for everyone's taste! For the most part, the staff was courteous with a couple exceptions. We liked the amenities in the other two sister hotels...

Family_with_children

8/10

Excellent

05 Jul 2026

Damon Michael

Overall a good trip, the pool bars did not have very good drinks and pool service was slow if you had a small group they did not pay much attention to us. Food was OK a lot of buffets

Partner

8/10

Excellent

05 Jul 2026

James

Rooms were warm and not cooled down well. We were told they only go down to 72z.

10/10

Exceptional

04 Jul 2026

Jessica

The Pueblo Bonito Sunset Resort is money well spent. There are so many amenities on property, The restaurant / food options are excellent. The views from each room are amazing. The Fun Lab for kids and teens is excellent! Staff are lovely.

The bedding is overdue for upgraded sheets and Duvets, but besides that everything else was great.

Family_with_children

10/10

Exceptional

03 Jul 2026

Irene

All resort staff were very friendly and helpful. Our room was spacious and clean. Getting around the extensive and hilly property was fairly easy via the carts.

Family_with_children

10/10

Exceptional

03 Jul 2026

Dina

We had an amazing stay! The resort is beautiful, the grounds are immaculate, and every member of the staff made us feel so welcome. The service throughout our entire vacation was exceptional, and it’s clear that everyone takes great pride in creating a memorable experience for their guests.

A very special thank you to Manuel at the Sky Pool. He went above and beyond every day to make sure we were taken care of. He was always friendly, attentive, hardworking, and greeted us with a genuine smile. His outstanding service, positive attitude, and kindness made our days by the pool even more enjoyable. Manuel is truly an asset to the resort, and we hope he receives the recognition he deserves!

Thank you to everyone for making our vacation so relaxing and unforgettable. We can’t wait to return!

Partner

2/10

Poor

03 Jul 2026

Brynlee

My entire room flooded and after moving rooms there was no water. Then got no refund. No good.

Family

10/10

Exceptional

02 Jul 2026

Charcell

Great

10/10

Exceptional

01 Jul 2026

James

The resort was amazing and the staff were very helpful for housekeeping, quick cart rides, and help with any questions. The food had a ton of options and was good. It is very spread out resort but they do a great job getting you around where you need to go. The property was well maintained. The AC wasn’t as strong as you would like and the phones weren’t always working in the room. Other than that there were no complaints.

Friends

8/10

Excellent

01 Jul 2026

Frank

Bonito Sunset is an amazing facility. Beautiful pools, a great Market and friendly staff. Suggestion: need more night activities for teenagers. Need to treat the insects that get into our rooms.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

LaQon

Very peaceful place and they had a firework show during my stay

Partner

10/10

Exceptional

30 Jun 2026

Carlos s

Staff was great from all interactions. Property grounds are well kept and customer friendly.
From clean rooms to great bar staff , all made for a great stay!

Partner

10/10

Exceptional

30 Jun 2026

Llareles

Personal muy amable los restaurantes muy limpios excelente atención nos encanto

Family_with_children

10/10

Exceptional

30 Jun 2026

Sandra

Pueblo Bonito is an amazing resort. Our check in was smooth and effortless thanks to Fernando. It is clean and well maintained. The options of activities is endless. We only stayed for 3 nights but will definitely be returning for a longer stay.

Partner

10/10

Exceptional

29 Jun 2026

Michael John

We stayed one week at the end of June 2026, and we ate at every restaurant on the resort. All food was delicious. The staff was extremely helpful, and because we had purchased the all-inclusive plan, no tipping was required.

Family

10/10

Exceptional

29 Jun 2026

Rene

Very nice property, huge resort that has everything you need

Friends

10/10

Exceptional

28 Jun 2026

Amanda

Amazing staff!

Friends

6/10

Pleasant

27 Jun 2026

Cathy

The food has really gone down in quality at the market. I had to return my arracherra tacos twice because they were cold. The line for ice cream and crepes was all the way to the sushi spot with only one person working. We had the VIP AI and different bars said different types of alcohol were included not because they had different types same tequila different rules. The hotel has amazing views but it’s starting to get run down. We have been coming here over 10 years next time we will stay somewhere else.

Partner

2/10

Poor

27 Jun 2026

Hashmat

Our 4-night stay (Monday–Friday) for our family of five was deeply disappointing and plagued by severe service failures, maintenance neglect, and a serious safety hazard. While we appreciate that management upgraded us to a Presidential Suite, the issues we encountered completely negated the value of that gesture.

I am requesting a senior manager contact me immediately regarding a partial refund due to the following critical issues:

Lost Luggage & Inadequate Remedy: The resort lost my luggage upon check in on our first day, causing incredible stress. While the gift shop temporarily provided some clothing, the limited sizing meant none of it actually fit my family. These items remained completely unused and were returned upon checkout. (Julio and his team do deserve credit for eventually recovering our luggage at 11 PM).

Safety Hazard / Defective Jacuzzi: The room’s jacuzzi malfunctioned, causing minor burns to my child's lower back before shutting down with a FLO2 error. Maintenance failed to resolve this despite multiple calls.

Pest Control: The Presidential Suite was actively infested with cockroaches, posing a clear hygiene issue for our children.

Mechanical Issues: The AC unit was unacceptably loud, shaking the bedroom ceiling like a helicopter. The technician's solution was simply telling us to run it on low.

Neglected Amenities: The Fun Lab had half of its games turned off or completely out of service, leaving very little for the kids to do.

Family_with_children

10/10

Exceptional

25 Jun 2026

Karen

We had a great time! There is hardly any reason to leave the resort. The food was wonderful, the spa was fantastic, all the staff was very helpful and friendly.

Self

2/10

Poor

24 Jun 2026

Naif

After checking in we got hassled by sales agents for taking the presentation for the timeshare offering us $400 resort credit
We canceled our plans for that morning and paid deposit and we went for it
We didn’t buy it because it’s more expensive than other timeshares . So after we said no the sales guy stopped and gave us the deposit without the $400
I talked to the manger and sent an email no one got back to me
It’s a scam don’t waste your time and the offer is awful. You can look it up on any AI platform and see what I’m talking about
Otherwise the hotel is nice and quiet

Family

10/10

Exceptional

23 Jun 2026

Ryan

Great spot. Would return. All inclusive is interesting as there are some upgrades available. They gave us a massive room.

10/10

Exceptional

23 Jun 2026

Lindsey

Beautiful resort wonderful food. Pools were cold

Friends

10/10

Exceptional

22 Jun 2026

ELIA

I had an amazing experience, everyone very friendly and helpful. The rooms were very clean and the waitress were amazing whenever you needed drinks by the pool they were always very attentive… very hard working staff 🇲🇽🙌 I will definitely go back!!!!

Family

10/10

Exceptional

22 Jun 2026

Maria

Beautiful property and excellent amenities. I loved the market at Quivira, they had amazing food. Definitely recomment this resort.

Partner

10/10

Exceptional

22 Jun 2026

Melina

Love the food, the people, clean place, I will come back!

Family_with_children

10/10

Exceptional

22 Jun 2026

Hermione

Loved the staff by the main pool. And golf carts drivers

Family_with_children

8/10

Excellent

20 Jun 2026

luis

Make sure you contact hotel because there are two levels of all inclusive one is not all inclusive there are other items for extra cost while the upper level one is everything included in all hotels throughout resort
Not very much options to eat breakfast lunch or dinner also can’t swim there waves too high and staff won’t let you even near water

Family_with_children