Name: Hard Rock Hotel Los Cabos All Inclusive
Address: Polígono 1, Fraccionamiento Diamante, Los Cabos, 23473, MX

Hard Rock Hotel Los Cabos All Inclusive

Los Cabos · Mexico

Polígono 1, Fraccionamiento DiamanteView location

100 reviews shown

10/10

Exceptional

06 Aug 2026

Chad

Great hotel! The staff was incredibly friendly and welcoming throughout our stay. The property was easy to navigate, the rooms were clean and comfortable, and the amenities were excellent. There was also no shortage of activities for kids, making it a great choice for families. We had a wonderful experience and would definitely stay here again.

6/10

Pleasant

06 Aug 2026

Victoria

This resort has ok food, but very slow service and a focus on selling you stuff vs ensuring you have a relaxing trip. We spent far too much time trying to get served at the pool, order a very watered down drink or use our \"resort credits\" for bowling, which really wasn't easy to do, or inexpensive. Every question or request was passed off to someone else, somewhere else on the property which was frustrating. You also have to use their cab service to get off the property, which was significantly up charged and our driver was terrible. The activities are also a bit weird, for example the silent dance party was held in a conference room filled with chairs, not really the club experience we were hoping for. We wanted to play pool, but only one table was available in the bar with a cool vibe, no bartender though. The other pool tables were in a brightly lit side room with a very lame vibe. The slides were great, but not being able to swim or hang out at the beach had us feeling a bit trapped and as if we were just a captive audience for the constant sell of activities on the property. The room was nice and comfortable, but next time we will just stay some where else.

10/10

Exceptional

06 Aug 2026

Yesha

Rooms are really clean and fresh. Staff are excellent and helpful .pools are really clean and good . It’s kids friendly and my kids love this property .we get personal assistant her name is Andrea she help us a lot every day since morning to end of the day she Rich out us when we need her help .

10/10

Exceptional

05 Aug 2026

Christopher

8/10

Excellent

05 Aug 2026

Wan Jing

The staffs in the cafeto is not that kind.

2/10

Poor

02 Aug 2026

Rabea

Upon arriving, we were told we had to pay $183 for our 6 year old even though “children under 12 are free.” Such a lie. Ruined our mood to hear this at check-in as we had heard this hotel lures you in and then tries to nickel and dime you once you are trapped on their property. They don’t allow Ubers to come pick you up and they charge a high price per person to leave. Also the “free resort credit” money can’t really be used for much on the resort! It’s for you to apply to some over priced $800 excursions.

10/10

Exceptional

02 Aug 2026

Armando

Great service and delicious food!

10/10

Exceptional

02 Aug 2026

Kuwan

Second time visiting hard rock Cabo and it’s always a nice vibe and the staff is 10/10 all the time I would recommend everyone to visit at least once !!!!

2/10

Poor

02 Aug 2026

Khristian

There was a cockroach in our room and took 600 dollars from our bag in the room the pools were nice I really liked the water slides .

6/10

Pleasant

01 Aug 2026

Lilian

Overall had a good stay but this resort is designed for adults or parents with grown/adult kids.

There is no childcare service available for children under 2, the kids club has a strict age limit of 4 years old so if you have multiple preschool aged children in-between ages, there will be no on-site childcare service available.

All amenities within the resort outside the pool come with a significant up-charge so factor that into property comparisons and budget.

Seems like a good place if you’re travelling as a couple but not so much if you’re travelling as a young family.

10/10

Exceptional

01 Aug 2026

Monique

Loved it here! Very clean and so many food options and activity options! Staff was beyond great!

2/10

Poor

31 Jul 2026

Madiha

Our stay was a complete nightmare and ruined what was supposed to be a relaxing vacation. The entire resort lost power, leaving us with no lights & followed by no air conditioning in our “suite.” We spent the night in over 95-degree heat and managed only 4 hours of miserable sleep. Instead of resting, we were exhausted for the rest of our trip.

The next morning, we woke up to find our room flooded. Water damaged my make up,new shoes, clothes, and hair straightener. Rather than enjoying our vacation, we spent hours dealing with the damage and trying to get help. Because of this, our dolphin tour went horrible, my kids were so cranky.

What was even more frustrating was the resort’s response. Instead of having a replacement room ready, we were told they had no available rooms and that we would have to use a hospitality room while they figured it out. We were already rushing to make our excursion, we didn’t even have a place to brush our teeth, use the restroom/shower.After hours of waiting, we were finally assigned another room, only to walk in and find a lizard inside.

For the amount we paid for a suite, this experience was completely unacceptable. Between the blackout, unbearable heat, flooding, damaged belongings, ruined excursions, poor communication, lack of urgency, and the condition of the replacement room, this was the worst resort experience we’ve ever had. I cannot recommend this property and hope Expedia seriously reviews how this situation was handled.

4/10

Poor

31 Jul 2026

Daymis

Overall, my experience was disappointing. The hotel doesn’t offer enough activities, so there isn’t much to do during the day. The food quality was below expectations, and the drink selection was limited and not very good. There also seemed to be too many rules, which made it difficult to fully relax and enjoy the stay.

That said, if you’re looking for a quiet place to rest or spend quality time with your family, this hotel could be a good option. However, if you’re expecting a fun, lively vacation with great food, drinks, and entertainment, you may want to consider another resort.

6/10

Pleasant

30 Jul 2026

Monica Renee

The trip was okay..
when first arriving we walked in and in past inclusive trips I was always offered a drink and sat on a couch while i waited to check in.. not at hard rock from the start I was disappointed.. we walk in ad stood in line for over 30 minutes to get our “bracelt and check in..
then we had was our shower flood our room.. I called to complain .. they said they fixed it then next night flooded again.. we spent a lot of money on this trip so I expected a bit more from the team perhaps move us to another room but for us to have to wait 2 days for our room not to flood and my husband shoes were ruined because we left for dinner not knowing thinking we could leave our things out.
The forgiveness was an $80 gift card for hard rock shop.. which if you’ve ever shipped at a gift shop doesn’t buy much.. we asked if we could instead have the money applied to our cabana we rented for 2 days they said no. That it was either a free massage or the hard rock gift card…
Also. The buffet was closed during our stay due to the air conditioning being broken .. seems like they moved it into the Italian restaurant.. but that meant no buffet for dinner which was a bummer ..
The drinks were really really watered down.. it was super obvious. So it was pretty much .1/2 ounce of actual liquor in a drink.

Overall .. I was disappointed.. obviously it was a vacation and the staff at the cabana 100/10!! They were amazing .. but for what we spent I was disap

10/10

Exceptional

30 Jul 2026

Oscar

We had a great experience at The Hard Rock Hotel. Everyone was super friendly and welcoming upon arrival. The staff outside helped with all the luggage. Check in was quick and easy. Our two rooms were clean and comfortable. We had staff stop in and personally welcome us to the hotel and tell us about all the different amenities and activities available to us during our stay. Headed down to get a bite to eat at the many restaurants open and the food was delicious. Afterwards we headed over to the pool and the kids had a blast. We got a couple of drinks at the swim up bar and left to get ready for dinner. Dinner was great at Umo. Finished our first night with a night cap at the bar near lobby and then the night club near the hibachi restaurant. The night club was not air conditioned very well but the staff tried their best to keep us as cool as possible with a fan. Bar staff was great. The following day the kids headed down to pool and slides for the day. Ordered delicious food poolside and caught some of the entertainment provided by hotel staff. Poolside servers were very attentive. That night we went to the hibachi restaurant and it was delicious. Kids went to the escape room and had a blast. The last two days we headed to the other pools we had not visited and service over there also did not disappoint. Finally we had dinner at Toro and everyone loved it. Overall we had an amazing time and we can’t wait to go back. Thanks to all the wonderful people working at Hard Rock.

4/10

Poor

29 Jul 2026

Arianny

No te enteras que no puedes bañarte en la playa hasta que después que compras el paquete y tras varios días el hotel te manda un email que no se puede usar la playa.
Entonces la única opción son las piscinas y a las 6 de la tarde ya empiezan a cerrar, cierran el bar piscina y te dicen que hay que estabilizar el PH, o sea que ya estás fastidiado, báñate en la habitación si quieres.
Las bebidas en los bares son terribles, en esos 4 días he roto un récord de tomar agua con hielo, ni aún dando propinas en cada viaje al bar, tenía que regresar a corregir el cóctel y ponerle más alcohol, la coctelería es pésima, llevo 3 días orinando agua fría con limón
, La cerveza, un solo tipo y la más mala de México,
La música en las piscinas como las que usan en velorios y si llevas tu música te mandan apagar tu música.
Es una falta de respeto a la esencia de un Hard Rock , que representa la fiesta, la diversión y la locura..!
Y sobre todo venden el hotel súper caro, con el dinero gastado en este viaje pude haber ido a Cancún 2 veces y pasarme una noche en CocoBongos.
En fin un Hard Rock en medio de la nada desértica, sin playa, piscinas extra reguladas, cocteles aguados, música para personas a punto de fallecer y bien caro.

2/10

Poor

29 Jul 2026

Jhannys

Bueno para generalizar fue el peor hotel al que ido, problemas con el aire acondicionado en todo el hotel, las actividades para los huéspedes horribles, de las 3 piscinas que tienen una de ellas la tienes que pagar extra para poder tener acceso y en todas la música es con una laptop con carpetas guardadas todo el día a lo que salga, pero tampoco te dejan poner tu propia música con tu bocina ni aunque sea a un volumen bajo y no te puedes quejar porque viene el manager con su malisima forma sin ninguna buena actitud a pesar de que tú eres el cliente y el qué pagó miles de dólares por un servicio que no tienen, no me se el nombre del Manager pero espero que por la fecha sepan quien fue ( fue el día 26 de Julio del 2026 ) este señor realmente necesita capacitación para trabajar en este hotel y mucho más de Manager, no tienes acceso a ninguna playa por las corrientes del pacífico pero las piscinas cierran temprano también, la más tarde cierra a las 7 pm y las actividades allí solo consisten en un juego para niños y un juego para adultos y se acabó el show, ahh y también aclarar que la fiesta de espuma solo se hace en la piscina que tienes que pagar extra para tener acceso, realmente una decepción total este hotel porque para qué seguir hablando de todas las irregularidades, de hecho no pensamos regresar porque para su información fuimos un grupo de 25 personas entre familias y amigos y todos coincidimos con esta mala experiencia, no lo recomiendo.

2/10

Poor

29 Jul 2026

Delvis

Bad service

10/10

Exceptional

28 Jul 2026

George

Clean room

10/10

Exceptional

28 Jul 2026

Ciaira

It was a great time. We stayed in a junior suite with an ocean view. It was perfect. There was so many pools and things going on everyday. Kid friendly. There was an adults pool swim up bar. The staff was very friendly. I’ll definitely be back soon. The only negative is that it’s so far from everything but honestly with everything going on at the hotel you wouldn’t want to leave.

4/10

Poor

28 Jul 2026

paul renfro

While the place was nice the food was horrible. The AC was not turned on in any of the common areas. The music was horrible. The wind howled through the closed patio doors. I would not stay here again.

10/10

Exceptional

27 Jul 2026

Ashley

Nice property, stay very friendly and helpful! Loved the resort!

2/10

Poor

27 Jul 2026

John

We could not be more up happy. The tiles on the pool were missing (cut my leg sitting at the swim up bar) Water leak in our room. Slipped twice. STAFF was LESS then helpful or friendly. We had booked 2 room wit Patial Ocean. COULD NOT see any ocean. STASFF was NOT HELPFUL! I asked to speak to the manager, no call back, I asked for managers email and no one would gove to me. I felt locked out. Our room was dirty and door frames had no trim, mold in shower, wholes in furniture, and used spoons left on floor under pull our sofa bed. I COULD GO ON.

6/10

Pleasant

25 Jul 2026

Kelli Griffith

The property was beautiful however service needed improvement.

10/10

Exceptional

24 Jul 2026

Fadi

Staff were great, the food and the restaurants were amazing and delicious and great quality. The only thing that we were bothered about was the AC, my husband is hvac tech and was able to tell like a lot of the AC windows didn’t work or blow air which made the third floor/ lobby so hot.

Family_with_children

8/10

Excellent

23 Jul 2026

AIDA

The hotel is great and the staff is wonderful! I think this time around the only thing I disliked was the fact how they advertise early checkin/late check out but when you arrive they can’t accommodate it. This is the 2nd year this happened . I also felt like I was being rushed to check out. The night before I had a notice in my room stating your acct has been cleared no need to go to regular check out and also had housekeeping knocking at 8am on my check out date to see if I had already left. I understand they were expecting a big group checking in but all guest deserve same positive experience and my check out wasn’t till 12. Other than that great as always but maybe look into this and make sure all guest no matter “level/tier” get same experience.

10/10

Exceptional

23 Jul 2026

Fabian

Everything was perfect

10/10

Exceptional

21 Jul 2026

Alyssa

Diego Curts made our trip so special. The best service. Resort was beautiful and food was delish!

10/10

Exceptional

21 Jul 2026

Bashirbhai

This location is absolutely amazing with breathtaking views. My room had a fantastic view that made the stay even more special. The food was incredible, and the staff were so welcoming and helpful throughout my visit. I highly recommend staying here!

Family_with_children

6/10

Pleasant

19 Jul 2026

Katherine

This resort has the potential to be amazing, but I came away disappointed 1) food was hit or miss 2) 1hr+ wait times to get a table for dinner 3) there were people vaping in the pool and staff did nothing 4) most staff were fantastic, 5) the main pool was dirty and the bar area needed to be repaired, 6) ordering the same drink - it was either great or gross - the blenders are not cleaned enough, they run out of ingredients / don’t replace, 7) you can’t book an uber to take you to the airport / forced to overpay for taxis contracted with the hotel, 8) after checking in they sit you down to try and sell you things, 9) entertainment was fantastic, 10) the main pool lounge area had slippery tiles and pot holes. I saw multiple people slide and fall. For me personally I experienced a few issues 1) room wasn’t ready at check in and I was told I had to keep my heavy backpacks with me, 2) room smelled of pee - they washed the floors again which was better but I think the smell is from the cleaning product / humidity, 3) the mini bar was only restocked once after I mentioned it - it wasn’t restocked the other 6 days even though website says it’s restocked each day, 4) I put the clean sheets sign on the bed as my son got ice cream on it and everyday they remade the made with same sheets, 5) sun glasses were stolen, 6) guests fighting in the pool 7) they held me hostage after check out because there was a fraudulent charge on my bill for a cabana ($420) that I never had.

Family_with_children

10/10

Exceptional

17 Jul 2026

Anne

we loved our room and view. absolutely stunning. my daughter and I had an absolute blast and had the most delicious sushi almost every night we were there. all the staff was wonderful but our absolute favorite was Diego, rock royalty concierge. he took the best care of us and made our trip extra special. he was kind and thorough and always let us know what was going on around the hotel. from start to finish. we would return to the hotel and request him :)

10/10

Exceptional

15 Jul 2026

Barbara

We had an incredible holiday at Hard Rock Hotel Los Cabos! From the moment we arrived, every staff member made us feel welcome. The breakfast team, pool bar servers, housekeeping, and Kids Club staff were all exceptional. Everyone was friendly, attentive, and genuinely seemed to care about making our stay memorable.

The hotel itself is beautiful, modern, and very well maintained. The rooms are new, spacious, and comfortable, making it easy to relax after a day in the sun.

One of our favourite things was the pool. The water temperature was perfect, and there was always something happening, with plenty of entertainment throughout the day and evening for both adults and kids. It created such a fun atmosphere without ever feeling overwhelming.

Overall, we couldn’t have asked for a better family holiday. Thank you to the entire Hard Rock Los Cabos team for making our stay so special. We would absolutely love to come back!

Family_with_children

8/10

Excellent

14 Jul 2026

Lydia

No beach access. If you’re looking to go in the water this is not the place. It is very far from the center of Cabo which we thoroughly enjoyed the serene quietness of it

Friends

6/10

Pleasant

14 Jul 2026

Travon

Staff was amazing! Very pushy on the sales at arrival. Food was a 2/10. Nothing to do after 9pm. The DJ/club was dead with only a handful of people.

Family

6/10

Pleasant

13 Jul 2026

Mosayyeb

Ac wasn't working in dining areas, and lots of miscommunication between staff

Family

10/10

Exceptional

13 Jul 2026

Rhonda Ann

excellent care. staff was fantastic

Family

10/10

Exceptional

13 Jul 2026

Yailier

I liked the cleanness, the service, quality of the food, great staff professionalism

Family_with_children

6/10

Pleasant

13 Jul 2026

Parham

This is was our second time visiting the property. The first time we were there, on November 2025, we had an excellent experience. The service was very good.

4/10

Poor

12 Jul 2026

Jamie

I was genuinely disappointed with my stay at Hard Rock Los Cabos. Based on the Hard Rock brand, I expected a much higher standard.

The food was consistently well below average, especially compared with other all-inclusive resorts I’ve visited. A number of the advertised amenities were also unavailable during our stay, including bars and restaurants, which significantly reduced the overall experience.

The resort itself feels tired and in need of refurbishment. There were numerous signs of wear and tear, including loose and damaged door handles and other maintenance issues throughout the property.

Having visited multiple resorts over the past six months, I can confidently say this was the most underwhelming experience. There are far better resorts in Los Cabos offering better food, better-maintained facilities, and a much stronger overall value for the money. Unfortunately, I wouldn’t choose to stay here again.

Family_with_children

2/10

Poor

11 Jul 2026

Carlos Roberto De

Staff was rude, a lot of things were closed, and we left very uncomfortable on our stay. The only great staff we encountered was Luis at the pool. He was amazing!!!

Family_with_children

8/10

Excellent

10 Jul 2026

alon

Ecxilent hotel. Wonderful food and the best staff.
The accessibility of the bed and shower in the room, the pool and the rest room in the public
areas is poor.
Obviously I booked accessible room with roll in shower
No bars in the shower, no bars in public restrooms
and there is no pool lift to take you in and out of the water. The bed is very high .So for people who aren't disabled it's ecxilent hotel, but for disabled people is much less than that.

Family_with_children

10/10

Exceptional

10 Jul 2026

Mohammed

Great all around ! Wish they had more options for non meat / chicken eaters! Great overall

Partner

10/10

Exceptional

10 Jul 2026

Monica

Everything

Family_with_children

10/10

Exceptional

08 Jul 2026

Jermaine

Loved it

Friends

6/10

Pleasant

07 Jul 2026

Santiago

the ac did not work very well, there was humidity in the room all 6 nights we stayed, the restaurants didnt have reservations, it was first come first serve; which means we had to wait 1 hour to be seated, resort looks old

Family_with_children

10/10

Exceptional

07 Jul 2026

Darcy Farrah

Good food, great service!! We really liked this resort

10/10

Exceptional

07 Jul 2026

Carmen

I love this hotel and the options of the restaurants for the all-inclusive is amazing. The food is very good. I love the room that I have which was to queen beds with partial Ocean View with a tub in the balcony. The staff is very friendly and accommodating. My only complaint is being charged for all inclusive for my 6-year-old grandson. Most hotels in the states will not charge you for a 6-year-old and that would be my only complaint and suggestion that the hotel change the policy.

Family_with_children

10/10

Exceptional

06 Jul 2026

Parth

The rooms were quite decent. The staff was really good, especially at the principal the main pool both the Jesus bartenders and Edwardo. They were so friendly and they pour really good drinks. I think the restaurants had amazing food every restaurant that we tried basically had the best quality food, and the best part there wasn’t a lot of waiting as well.

Family_with_children

2/10

Poor

06 Jul 2026

Valoren

The property does not allow uber and the taxis that the staff sets you up with are huge scammers. If you pay in pesos they will easily add $20+ to your fare. Requested a car for my party back to the airport and before getting in I was informed by the property help desk that it was $133 and when I went to the airport the driver told me it was $180. It is not really about the money. I just dislike being scammed. I was planing on leaving that much with the tip regardless.

Family_with_children

8/10

Excellent

06 Jul 2026

veronica

It was a beautiful resort. The food was really good, and the staff was friendly and helpful. Overall, we had a great experience.

The only downside was the waterslide policy, which was very frustrating. We had older kids who are strong swimmers, but parents were still required to stand at the slide and supervise them the entire time. If you're planning to let your kids use the waterslide, be aware that you won't be able to sit back and relax, you'll need to stay there with them the entire time. We met other parents who were very annoyed by this as well.

What made it even more frustrating was that the rule wasn't enforced consistently. At times, other children were allowed to use the slide without a parent present, while we were still required to supervise ours. The inconsistency made the policy feel unfair.

Family_with_children

10/10

Exceptional

05 Jul 2026

jordun

I loved everything food was kinda bad though

Friends

10/10

Exceptional

05 Jul 2026

Ranjit

It was really good vacation the customer service so good Clean Pool restaurant food is so good

Family_with_children

10/10

Exceptional

05 Jul 2026

Daniel

Staff was excellent

10/10

Exceptional

03 Jul 2026

Zhanna

Everything at this hotel was fantastic! The staff was friendly, helpful, and attentive. The amenities were top-notch, and the hotel itself looked great and was in excellent condition. There were five different restaurants to choose from, so we had plenty of options for dining.

We chose this hotel because of its kid-friendly features, including the pools, pool slides, bowling alley, and escape room. However, we did have a couple of minor issues. The arcade room was closed for maintenance, and one of the big slides wasn’t working and was off-limits.

On a side note, swimming in the ocean is prohibited due to the presence of strong waves, currents, and riptides.

Overall, we had a great stay at this hotel and would definitely recommend it to anyone looking for a fun and relaxing vacation.

Family_with_children

10/10

Exceptional

03 Jul 2026

elizabeth

The most amazing resort. The staff is friendly, food was good and everything was kept immaculate. 10/10 recommend

Family_with_children

6/10

Pleasant

03 Jul 2026

CARLOS

Were too pushy at check in and even check put to buy their membership/timeshared.
Elevator to my 4th floor never worked. Alright hotel, definitely not coming back.

Family_with_children

10/10

Exceptional

03 Jul 2026

CLAUDIA

Clean property, excellent staff, super kid friendly, pools awesome! The only thing is that you may find a lot of weddings inside the property but is not a bad thing; just party all the time.

Family_with_children

10/10

Exceptional

02 Jul 2026

Rasha

I like the hotel and the room

Family_with_children

10/10

Exceptional

01 Jul 2026

Rogelio

i like the service and the food, delicious.
All my family ( 10 persons, 3 rooms)are happy with this experience and thank you for all your effort.

see you very soon.

Sincerilly
Rogelio Guzman

Family_with_children

10/10

Exceptional

01 Jul 2026

Debbie

Amazing

10/10

Exceptional

30 Jun 2026

samuel

Everything was great

10/10

Exceptional

30 Jun 2026

oliver

Traveled with my 12,year old daughter and we loved everything about it. It was a memory of a life time. We can’t wait to come back.
Staff was very helpful and polite, food was excellent, super clean property. Recommend the ATV/Camel combo tour.
The beach is very accessible and very wide and long. Great for walks. Swimming is not allowed. The current is to strong, but you can go to Cabo or other places and snorkel/swim there.
Have fun
Oliver

Family_with_children

8/10

Excellent

29 Jun 2026

Denise

The resort was nice. Our room did not get as cool as would have liked we were offered a new room or a fan. We chose the fan because we did not want to pack and unpack again. The fan did help. The one thing that I would change is the hours for the pools. Closing them at 7pm everyday is very disappointing.

Family

10/10

Exceptional

27 Jun 2026

Sonia

They upgraded me to a nicer room! Had some truffles ready for my husband’s birthday! The food was great! The only thing they can improve in having caned beer vs draft in the pool area

Partner

10/10

Exceptional

26 Jun 2026

Jennet

Kid friendly, lots of activities to do during stay especially in the pool. Interactive activities which is great. Rooms were clean, friendly staff.

Friends_and_family Family

6/10

Pleasant

25 Jun 2026

David

Service and staff was great as usual. Too bad the location of the property was very windy 80% of the time . Makes hanging out by the pool miserable. If you get a spot in the center part of the pool area it’s a bit more tolerable. I feel bad leaving this review. That was the worst part of our stay.
The hotel itself is very nice .

Partner

10/10

Exceptional

25 Jun 2026

jose

Staff was great!!! Property well maintained

Family_with_children

10/10

Exceptional

25 Jun 2026

Abel

We had a a wonderful experience at our stay with hard rock hotel! The staff was incredible and always made sure our stay was perfect. The food was also delicious we tried out all! Huge shoutout to our server in Ciao Cesar who made our dinner a night to remember by going above and beyond for us! Will definitely be staying here again and recommending our friends and family.

Family_with_children

10/10

Exceptional

22 Jun 2026

Emerald

Thank you for an amazing trip!

Family

6/10

Pleasant

21 Jun 2026

Luis

La comida y el servicio es excelente. Las habitaciones y las instalaciones están muy bien. Pero el hotel está muy retirado y NO TE DEJAN PEDIR UBER , solo tienes la opción de usar los taxis del hotel y cada viaje oscila lo mínimo de $50 en adelante es un abuso, no dejar que el huésped elija como prefiere hacer sus traslados. Hay muchas más opciones de hoteles mejor ubicadas. No lo recomiendo!!!

Partner

10/10

Exceptional

18 Jun 2026

Alejandro

The only downside is the airport is pretty far, and it’s a bit pricey for a taxi. Also, the taxi back to the airport was terrible, driver was very inexperienced dangerous ride back. The hotel does not check the taxi driver credentials, not even sure this your lady was certified to drive.

Partner

6/10

Pleasant

17 Jun 2026

Pooya

We stayed at Hard Rock Los Cabos as a couple and left feeling that this resort is much better suited for families than couples looking for a relaxing or romantic getaway.

The biggest positives were that there is always something to do, and families with children will likely have a great time because there are plenty of activities, pools, and entertainment options throughout the day.

For us, however, the atmosphere wasn’t what we were looking for. The resort was very loud, crowded, and centered heavily around drinking and large groups. There were a lot of children and families everywhere, which is great if you’re traveling with kids, but it made it difficult to find quiet areas to relax as a couple. The overall vibe felt more like a busy family vacation resort than a romantic destination.

We were also disappointed with the food. While there were plenty of options, most meals were average and didn’t live up to the expectations we had for an all-inclusive resort at this price point.

If you’re traveling with kids and want nonstop activities, entertainment, and unlimited food and drinks, Hard Rock may be a good fit. If you’re a couple looking for a quieter, more upscale, romantic experience, we personally preferred resorts like Nobu or Garza Blanca.

Partner

10/10

Exceptional

15 Jun 2026

Jess Nicolas

This was the absolute best vacation i have ever had! Hard rock los cabos was amazing.

10/10

Exceptional

12 Jun 2026

Kamila

Everything was amazing, the food, the workers the pool everything!

Partner

10/10

Exceptional

11 Jun 2026

Donovan

Everything was great!

Partner

10/10

Exceptional

11 Jun 2026

Rins

Fun activities for family in the lobby and huge patio. Lively and relaxing place to spend time in.

Partner

6/10

Pleasant

07 Jun 2026

Arash

Overall, Hard Rock Los Cabos is a nice resort with many activities and good food. However, the biggest drawback for us was the weather and location. This side of Cabo was very cold and windy during our stay, and because of that I would likely choose a different area of Cabo for my next visit.

The food was generally good, and there were plenty of activities throughout the resort. However, the room was very basic, small, and average for a resort of this category. As an Expedia Platinum member with VIP Access benefits, I was disappointed that no meaningful upgrade was offered. Instead, I was offered a room upgrade at check in for approximately $1,000 per night, which did not feel like much of a benefit.

I would also like to provide feedback regarding the pool service. Most of the pool staff were friendly and attentive. Carlos did an excellent job taking care of us and was professional and helpful throughout our stay. Unfortunately, one of the other pool waiters was not very attentive and did not take our order even after we had been waiting for about an hour. Thankfully, Carlos stepped in and provided excellent service.

Overall, we had a good stay, but due to the windy and cold conditions, the average room accommodations, and some service inconsistencies, I would probably choose a different resort for my next trip to Cabo.

Family_with_children

10/10

Exceptional

07 Jun 2026

Justin

Friendly staff! Food was great for an all inclusive. Would stay here again!

Partner

8/10

Excellent

07 Jun 2026

Jose Francisco

Todo me parecio muy bien con excepcion de que cuando llegamos al hotel hicimos check-in y nos asignaron nuestra habitacion y nos abordo una persona a querernos vender los tiempos compartidos y pues fue todo un tema muy insistente en que tomaramos la platica a lo que le dije que queriamos descansar y que no estabamos interesados y pues se puso en un muy mal plan, muy necia de que nos iba a regalar no se que tantas cosas y mi respuesta seguia siendo que solo queriamos relajarnos y pues se puso muy tensa la situacion, de verdad me amargo mucho el dia esa situacion, entiendo que es su trabajo intentar vender pero nos abordo con engaños a lo que despues de unas preguntas supe de que se trataba y lo otro fue que al dia siguiente a las 8:30 am nos marcaron al cuarto y pues no contestamos ya que aun estabamos dormidos y a los 15 minutos volvieron a marcar y resulto que eran de vacation planner para ver si queriamos tomar un tour o algo por estilo a lo que de verdad fue algo que no me parecio para nada correcto, no se si asi es en todas partes pero me e quedado en varios hoteles y nunca habia tenido una experiencia asi, se supone que va uno a descansar, me imagino que si mi plan fuera ir a pasear yo personalmente iria a preguntar por paquetes de tours pero bueno. En general todo los demas excelente, comidas, bebidas, personal, albercas excelentes! Saludos para Alondra terapeuta del Rock Spa muy profesional.

Family_with_children

8/10

Excellent

06 Jun 2026

Alexander

Hotel was nice. Totally annoying the staff that follow you around to try to sell you the timeshare after consistently saying no. They are not flexible and rude staff.

Family_with_children

8/10

Excellent

05 Jun 2026

Richard

The property is excellent for the right people. Unfortunately I had activities planned away from the resort. The taxi took about 10 minutes just to get to the resort, and to get to any destination was time consuming, costly, and dusty between the resort and main highway. Also the Pacific side of the peninsula is usually windier and always cooler than the Sea of Cortez side. On our last day there, my 10 year old granddaughter would not use the pool facilities because it was too cold for her.

Family_with_children

10/10

Exceptional

02 Jun 2026

Kyle

Hard Rock Los Cabos treated us like family.

I wish i could have bring to Houston the kids club girls and the coffee shop guy.

People here go above and beyond to make you feel like you are having a vacation at your own house!

The food is pretty good! A boomer we couldn’t try the steak restaurant but the breakfast at the Market and Ciao were amazing! For dinner you have Umo, which food is incredibly good! Ciao, their italian food also really good and Zen (tepanyaki) was pretty good!

The shows were good we just couldn’t go to all because we have a toddler!

The activities and music by the pool keeps you pretty entertained!

We personally thought that the weather was super chilly for our taste when we vacation by the beach! But this doesn’t have anything to do with the Hotel!

David, from the coffee shop was incredible nice, talkative! I just wanted to bring him home with me! He was like a little friend to us for the whole week! :)

And last but not least the girls at the Kids Club, Zaida, Jacky, Sonia, Ashley, Paola and Fabiola were beyond amazing! These girls give everything to make feel my little girl so loved! Their activities keep them super entertaining and engaged! When we were leaving it felt just like a breakup! They love what they do and you can tell!

We go on vacation to all inclusive resorts all over the world and Hard Rock los cabos was just amazing!

10/10

Exceptional

02 Jun 2026

Baldwin

Food could have been better, but overall it was great

10/10

Exceptional

30 May 2026

Nelson

Awesome service staff is on point

Family_with_children

8/10

Excellent

25 May 2026

Mauricio

The room was great, with amazing views. Room service was also great, and there were no complaints about how clean and useful the room was. The only minor thing is that it would be nice to have a humidity extractor in the bathroom.
The facilities are great. The property is fairly large for walks and is stroller-accessible to all the sites. The pool temperature was great, and the staff was super nice, helpful, and friendly. They did their best to take care of our needs.
One minor point is that the water was not super clean on the last day of our visit. There was some green color in the corners where the kids enter the pool, and in general, maintenance should be improved. We never saw anyone cleaning the pool after hours, which became noticeable after the 4th day.
One thing I did not like was the pressure to give a sales pitch when you arrive and when you leave. From my point of view, no is no, and you should not be that pushy with customers when we already pay for our stay. That was annoying and uncomfortable, and people get mad when you say no. Please don't be that pushy. I understand it is your job, but it is ultimately a customer decision.
I will for sure stay again here, the pool staff made a big difference for us as we had kids and they really were outstanding.

Family_with_children

4/10

Poor

24 May 2026

Michael

Our room had a musty smell that was not satisfactory resolved when the maintenance cleaned the vents. The phone didn't work to call for room service. The staff were very friendly and always willing to help. The restaurants were mostly average, not exceptional. The best food was at the wedding reception. We didn't get to the hibachi restaurant. The wait staff by the pool was excellent.

Family

10/10

Exceptional

24 May 2026

jose angel armenta

The staff is supper helpful and friendly. Ricardo was the most helpful employee at the resort.

Partner

10/10

Exceptional

19 May 2026

Longino

Yes! Everything was great!

Family_with_children

10/10

Exceptional

18 May 2026

Kade

Everything about this place was amazing. The rooms were nice, the food everywhere was incredible and the service was top notch. We spent a couple days at the pool by Pizzeto and were served by the most incredible person, Sergio Garza. I would go back just to be served by this man, he made sure you had the best time and best service. Highly recommend.

Friends

10/10

Exceptional

18 May 2026

Winnie

Amazing property, meticulously maintained by all of the staff. One of our favorite stay of all times.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Andrea

El Hitel es excelente lo único que hace demasiado viento!

10/10

Exceptional

17 May 2026

Bonnie

We had a wonderful time Excellent property, friendly staff and fun activities. Highly recommend .

Friends

10/10

Exceptional

15 May 2026

Evelyn

My overall experience at Hard Rock hotel Los Cabos was great! My family spent most of our time at the Lyric Pool where we were well taken care of my staff. Rueben was very attentive to my fish and but allergies and ensured my experience there was not forgotten. I appreciate his friendly smile and fast service.

Family_with_children

10/10

Exceptional

13 May 2026

Gonzalo

Family_with_children

8/10

Excellent

12 May 2026

Ginger

Absolutely 5 star from check in to check out the first time. Being part of a flight crew, we came back a week later and a noticeable change compared to the first visit - lots of amenities in the room and the mini bar was kept stocked first go-around. Second visit, no bathroom amenities, tv guide wasn’t working, phone wasn’t charged, and the mini bar was never restocked. Somewhat torn on how to rate.

Business

10/10

Exceptional

09 May 2026

Curtis

I loved everything about this resort. Plenty of friendly staff by the pools to fulfill all requests quickly

10/10

Exceptional

09 May 2026

Thomas

I can't say enough about the staff. We had a personal concierge, Manny. He took amazing care of us, any questions we had were answered quickly, he helped with reservations, activity lists, anything we needed, he was right there for us.
Santos, Lolo, Jose and so many others on the waitstaff were exceptional! The entertainment staff kept the momentum and excitement high.
Our room was so clean, and the cleaning team did a great job throughout the entire resort.

Friends

10/10

Exceptional

08 May 2026

Ginger

First timer at a Hard Rock hotel as I’m Marriott ambassador user. Without hesitation this will be my go-to for work in Los Cabos as it is above the Marriotts in this location.

Business

4/10

Poor

08 May 2026

dylan

Food was absolutely horrible. Location is bad nothing close to resort. Only option to get decent food is to leave the property but the property is not close to anything. Takes a $50 taxi ride to get to downtown to get to night life and good restaurants. Food very poor. All is based around selling you annoying timeshare. They literally assign you a timeshare specialist when you check in. Upon check out they assign another timeshare salesman to again try to sell you. The give fake credits to the spa or any excursion you might want to do. Only problem is the credits don't allow you to do anything unless you want to pay additional fees and charges. Staff says you can stack credits to put towards one treatment or excursion but when it comes down to booking the truth comes out and the credits are essentially worthless without going to their timeshare presentation. Also we were relaxing by one of the pools and we were abruptly told to leave the pool area cause they pool had been reserved for a private party. I have never been to a property and then told we could not use one of the pools. They reserved the best pool as well. See most of the pools at this property are not desireable beause of the massive wind that comes off the pacific side of the ocean. When you go downtown way different experience. You can swim in the ocean and enjoy the hot weather without being freezing cold. Can't swim in ocean by this resort as well. Not happy at all with this resort.

Friends

8/10

Excellent

07 May 2026

Atul

Yes

Family