Name: Four Points Flex by Sheraton Shoreditch East
Address: Cambridge Heath Road, Bethnal Green, Tower Hamlets, 309-317, London, E2 9LH, GB

10/10

Exceptional

29 Jul 2026

Terry

Staff were very helpful and friendly and couldn’t do anymore for you, lovely hotel with lovely staff

10/10

Exceptional

22 Jul 2026

Erifer

Excellent service, a wonderful location, everything was spotless, the breakfast was delicious, and the room was cosy and lovely. The staff were very friendly. I would 100% recommend it.

10/10

Exceptional

19 Jul 2026

Matt

Simple but clean, modern and quick.

10/10

Exceptional

10 Jul 2026

Karen

Convenient location

Self

8/10

Excellent

06 Jul 2026

Ralph

Clean, good location, helpful staff. Typical English hotel though…small room and no real air conditioning.

Self

10/10

Exceptional

04 Jul 2026

Vicky

This hotel is in a great location just by the tube and across from the young V&A. We had an under ground twin room which I was worried about but it was great. The beds were so comfy and it was bright and didn't feel claustrophobic. I would definitely recommend and stay here again. Especially if going to an event at the London stadium.

Friends_and_family Family

6/10

Pleasant

29 Jun 2026

Elizabeth

I arrived at midnight and was faced with a choice of twin beds or double and no window on either - not great .
The staff were pleasant and room was v clean but claustrophobic in heat

Self

8/10

Excellent

28 Jun 2026

Fiona

Stayed one night to go to a concert at the London stadium - excellent location to do this. Had booked a twin room, which I had not realised was windowless, however, it was fine for our needs of an overnight stay, and the air conditioning worked well! The room was modern, very clean and well appointed, albeit very small, however there were coffee making facilities and they provided two bottles of water for free. The bathroom was very small, but again very clean, and the shower was powerful. The staff were incredibly helpful in checking us in and explaining everything, and there was someone at reception 24/7 which was good. We didn't really use the amenities so can't comment on those. I would definitely recommend this hotel for an overnight or short stay in that area, even though the price did seem quite a lot for a small twin room, it was a lovely modern hotel and was incredibly convenient for going to the London stadium.

Friends

10/10

Exceptional

27 Jun 2026

Sara

Great stay ideal location for the concert we went too staff friendly and helpful

Friends

8/10

Excellent

21 Jun 2026

Lisa

Apart from having the wrong remote control for the in room tv (easily sorted by the very helpful reception staff), the stay was everything you would expect from a very small, but adequate room. Just would have liked a window to be able to tell when it was dark/light, but otherwise no complaints.

Partner

6/10

Pleasant

12 Jun 2026

tanuja

….

6/10

Pleasant

11 Jun 2026

Mark

No windows was weird. Bed were unfortunately too hard, Other than that great location and worked for the trip.

Family

10/10

Exceptional

06 Jun 2026

Sean

Great. Clean. It was great

Self

8/10

Excellent

06 Jun 2026

Catrin

Modern and clean hotel. Staff helpful. Just be aware when booking that there are windowless rooms in the lower grounds. I just booked the cheapest room so didn't realise that I wouldn't have a window. The room was absolutely fine, but I would advise paying the extra for a window.

Self

4/10

Poor

31 May 2026

Zara

The AC wasn’t working and in a room without any windows in this weather it was extremely uncomfortable.

Partner

10/10

Exceptional

31 May 2026

Rachel

Cheap , clean , small efficient room but well equipped with everything you need .

Friends_and_family Friends

10/10

Exceptional

30 May 2026

Kate

Fantastic place to stay,

Partner

4/10

Poor

28 May 2026

Gavin

I really liked the hotel, but the AC even though it said was working was non existent.
My room was 29C and therefore I got just 3 hours sleep, which is a fundamental problem for a hotel

Self

6/10

Pleasant

26 May 2026

tanuja

We were expecting breakfast as we are vip members with hotel.com and as vip members . Having window does not make a difference as window looks directly into garage next door so would not keep in open with blinds either way .

Partner

8/10

Excellent

24 May 2026

Darren

Quiet room - mine was on the ground floor with no window. I knew that when I checked in but still I did feel a bit claustrophobic. Bathroom and bed was excellent. There is a small bar that does food. The area was good - opposite a park and next to the tube station.

Self

8/10

Excellent

22 May 2026

Daniel

Good location, room was internal so no windows and was a bit small, but the bathroom was clean and quite large. So overall happy with the hotel.

Partner

8/10

Excellent

21 May 2026

Morag

Great stay ideal for work

6/10

Pleasant

18 May 2026

J. Greg

Not a bad stay for one night. The breakfast was ok, but they were slow on refilling items and cleaning tables. The mattress needs a mattress pad. The mattress had a lot of stains on it and was pretty disgusting. The shower curtain needs to be replaced or cleaned. There was mold on the shower curtain. The TV stations were not very clear. Not sure how the TV was connected, but the stations were very spotty. Good for one night, but that's it.

Partner

8/10

Excellent

13 May 2026

Jason

Neighborhood was a bit frightening, but the hotel was safe and secure.

8/10

Excellent

12 May 2026

Helen

A nice hotel in a good location for access to central London.

Self

10/10

Exceptional

04 May 2026

Tendresse

It has a window to the train tracks and my son was obsessed

Family_with_children

8/10

Excellent

17 Apr 2026

Morag

clean room

10/10

Exceptional

17 Apr 2026

EMMA

Clean, comfortable and lovely room. Close to underground and overground trains.

Partner

10/10

Exceptional

12 Apr 2026

tanuja

Great location, well stocked and fresh breakfast with friendly and helpful staff.

Partner

10/10

Exceptional

03 Apr 2026

Jana

Everyone was friendly and helpful. Breakfast was good.

Friends

8/10

Excellent

02 Apr 2026

Gerry

A well-priced, well-kept modern hotel, conveniently situated for transport facilities. All staff were service-conscious and unfailingly cheerful. Breakfast choice was surprisingly wide and fresh-cooked. The compact, windowless room was well-equipped, spotlessly clean and brightly lit. All in all, a comfortable experience which will be repeated. A credit to the Marriott Bonvoy brand.

Partner

6/10

Pleasant

31 Mar 2026

Sovannary

The area was okay

10/10

Exceptional

31 Mar 2026

Robert

Very comfy and quiet. Had two great sleeps!

10/10

Exceptional

26 Mar 2026

Adil

Reception was awesome.

Self

8/10

Excellent

25 Mar 2026

jason

The rooms are tiny and I booked the larger family room so I could have space. Then the hotel decided to move me into a tiny room without asking me. When I arrived to see my room that I didn't book, I was not happy. It took a minute to complain--which I shouldn't have to do if you just honor the room someone booked, you wouldn't hear complaints.

10/10

Exceptional

24 Mar 2026

Stephanie

Location is excellent - near tube stations and shops. The staff are very cordial and the rooms were clean within the well-organized small spaces.

Self

10/10

Exceptional

23 Mar 2026

Monica Shupikai

Small but clean and modern room. Breakfast and snack bar downstairs is well stocked. My only complaint is the rooms have no kettle; I’m not a fan of those tiny coffee machines that produce hot, not boiling water… tea needs boiling water.

Self

8/10

Excellent

22 Mar 2026

Nick

Good reception staff. Clean room. Comfortable bed. Good air conditioning. Good sound insulation

Partner

10/10

Exceptional

18 Mar 2026

Hilary

Staff were so friendly and helpful.
The room was very snug – it would be good to have facility to hang clothes on the door perhaps?
Comfy beds and great shower.
I wasn't expecting staff to clean and change towels every day – it would be good to have facility/note to say when not required. Sustainability etc. x

Friends

10/10

Exceptional

09 Mar 2026

Madeline

Room was clean and everything that we needed it to be! Hotel was only a minute walk to Bethnal Green tube station so was an excellent location to get into the city centre.

Partner

10/10

Exceptional

04 Mar 2026

Debbie

Small but clean and comfy room.

10/10

Exceptional

22 Feb 2026

Chloe

Yes it was clean and had all necessary amenities / facilities

Self

10/10

Exceptional

17 Feb 2026

Gerard

On arrival I was given an upgrade and a £10 credit for drinks or food. The room was ideal, good shower room, nespresso machine in the room. Staff professional and welcoming.

Self

10/10

Exceptional

16 Feb 2026

Jessica

Very convenient location for an affordable price.

Leisure Family

10/10

Exceptional

02 Feb 2026

Johnny

Easy checking. Great location for local bars and walking for site seeing

Leisure Partner

2/10

Poor

26 Jan 2026

Philip

The room was tiny, the TV didnt work and there was no window.

Partner

8/10

Excellent

25 Jan 2026

Veronica

Room was clean, but very tight, there is no way two people could comforably sleep in this room

Friends_and_family Family

6/10

Pleasant

24 Jan 2026

Roma

check in was easy straightforward, but not very informative. room was hot at night, even in the winter, and room had no windows.

Friends_and_family Friends

10/10

Exceptional

18 Jan 2026

Daniel

-

Friends_and_family Friends

6/10

Pleasant

21 Dec 2025

Nuno

The room wasn’t very clean, the floor was dirty.

8/10

Excellent

22 Nov 2025

Chescot

fine

Leisure Self

10/10

Exceptional

15 Nov 2025

Richard

Stayed here on three occasions and it's always spotlessly clean and has everything you need at a reasonable price.

Leisure Self

10/10

Exceptional

15 Nov 2025

Matt

Really happy with the Four seasons - Shoreditch!
The room was perfect for one night, very clean, tidy and spacious! The bed was very comfortable and the bathroom was faultless, just like the staff who were courteous, polite, friendly and all round a pleasure! Thank you

Leisure Self

10/10

Exceptional

03 Nov 2025

Pamela Robles

The location is great, only a minute away from the tube station with easy access to central London.
The room was really clean and had a modern feel about it.
The staff at reception were super friendly and accommodating.
The only downside I could mention is that the cleaning staff went knocking at my door (like half an hour before the check out time) on the checkout day just to tell me: you're leaving today right? - it is not a big deal but it makes you feel they're rushing you when you are getting ready to leave anyway. Apart from this, everything was great and would definitely be staying again.

10/10

Exceptional

01 Nov 2025

sujjan

Great friendly staff

10/10

Exceptional

27 Oct 2025

Kristy

Lovely clean rooms with a decent coffee machine, complementary water and super clean rooms and bar area. Breakfast was basic but nice with hot food replaced regularly.
I'd definitely stay again!

Self

4/10

Poor

16 Oct 2025

Daniel

Coffee machine broken
Room smelled like dead rat coming from the drain
Was not a double room was 2 singles zipped together with a very uncomfortable zip running down the middle. Duvet was also 2 singles zipped together. Bedding was for a double bed so not big enough for 2 singles and couldn't be folded under the mattress.

Business

10/10

Exceptional

13 Oct 2025

Rebecca J

Cle

We stay here regularly & it never disappoints.We're small people so the snug room is ideal for our size!
The staff were friendly & the room was immaculately clean.

Friends_and_family Family

10/10

Exceptional

07 Oct 2025

NINNA

Very accommodating staff

Self

8/10

Excellent

22 Sep 2025

Robert

The property was in a good location for me, across the street from bus stop / tube station. It was clean, with friendly staff and has a restaurant and Uber services in the lobby (great for those without an account). The hallways were nice and the rooms feature internal electrical switches for \"make up room\" / \"do not disturb\" with relevant colors showing on the lighted room numbers outside the room - although simple, this is a really nice, sensible approach. There were also two lifts, which was convenient. Although I had a small windowless room, this did not bother me too much as the TV was good. I would have liked to have a kettle and possibly a microwave in the room, which contained only an expresso maker.

Leisure Family

8/10

Excellent

18 Sep 2025

Wayne

Easy for central London

Easy to travel into London. Did the job and the staff were really helpful.

Business

10/10

Exceptional

12 Sep 2025

linsey

This is not in Shoredich it's in Bethnal Green. Our room has no windows which initially freaked us out but quickly realized it was a blessing as our room was quiet and cool for sleeping in. Handy and close to the tube into the city centre.

Friends_and_family Friends

10/10

Exceptional

06 Sep 2025

Ching

The hotel room was clean and bright. It wasn’t claustrophobic at all and the bed was comfortable. It was in Bethnel Green area which feels quite safe and super close to the tube station.

Business Self

10/10

Exceptional

27 Aug 2025

Adnan

Nice hotel close to everything you need

Business Self

8/10

Excellent

26 Aug 2025

Lilit

The male staff were very helpful and kind, always there to assist. We had an issue with the condition of the first room, as it smelled like rotten water, and 2 days into our trip there was water coming out from under the floorboards. We were moved to another room thankfully, but that first room should not be available until the issues are fixed and cleaned (we saw new guests staying shortly after).

Leisure Family

10/10

Exceptional

26 Aug 2025

Ellie

Lovely stay

Lovely hotel, stayed there for a festival in Victoria park. Only 15 minute walk. Really good shower, clean room, comfy bed. Only downside is that there was no window in our room.

Friends_and_family Friends

6/10

Pleasant

25 Aug 2025

Sue

One night stay

When we arrived I felt the welcome was underwhelming and my booking for b&b was questioned as I was asked pay for breakfast. I had to tell the person at the desk several times that I had booked throgh Hotel.com and I had already paid for breakfast. He asked me to prove it and I spent time searching for the receipt and then he found it on his system and agreed without apology.
The room was very small, with a good shower and air con but no windows or hanging space. The ensuite was also very small with very little turning space. It did the job for us as we only needed it for one night, but it really was for only 1 or 2 nights. Breakfast was fine, with a limited choice.

Friends_and_family Family

10/10

Exceptional

25 Aug 2025

Jonathan

Ticks all the boxes for a quick overnight stay.

Leisure Partner

10/10

Exceptional

25 Aug 2025

Lori

Great!

Great location and a lovely hotel and team

10/10

Exceptional

25 Aug 2025

Marcos Jose

El servicio de atención al cliente, la habitación, el baño me pareció bastante completo!

Leisure Partner

10/10

Exceptional

25 Aug 2025

Alexander

Great choice for Shorditch

The experience was great ! Really close to the underground and had great food options nearby. It was comfortable and the king size bed was great 👍 the shower head perfect and toilet excellent 👍 the staff was excellent and kind. Definitely would recommend

Partner

6/10

Pleasant

24 Aug 2025

Isabel

nice hotel - good for what you need but the rooms needed better cleaning - lots of dust around.
shower was really good - powerful and room comes with shampoo, conditioner and body wash.

Leisure Friends

10/10

Exceptional

24 Aug 2025

Nicky

Handy for the festival I was working at

Business Self

6/10

Pleasant

18 Aug 2025

Shontelle

This property is exactly what you need in terms of location and amennities, BUT noise levels are ridiculous. Guest should be told to be curtious when arriving back and TV volumes should be controlled. I get we are in a young hip part of town, but the place was too noisy late at night and even when i arrived.

Leisure Self

8/10

Excellent

13 Aug 2025

Marie-Hélène

Kind and efficient service from all staff. the rooms are a little small but comfortable. modern and well kept

Leisure Partner

6/10

Pleasant

05 Aug 2025

Julie

The ceiling was damp and moldy from a leak upstairs

8/10

Excellent

03 Aug 2025

Rhiza

Clean.

Leisure Family

8/10

Excellent

02 Aug 2025

Marie-Hélène

Great staff. Super service. A little small rooms. Limited space. But clean

Leisure Partner

8/10

Excellent

28 Jul 2025

Savannah

The hotel was clean and staff were friendly. The room was quite small but suitable for a 1 or 2 night stay. The doors can be quite loud when closing but it didn’t help that alot of guests just let them slam shut rather than closing them using the handle. We booked a city room which faced on to the main straight and it seemed there were sirens passing constantly throughout the night. Overall a nice hotel and would book it again for a short stay.

Leisure Partner

10/10

Exceptional

26 Jul 2025

Rebecca

The staff were unbelievably polite, kind and helpful. Wonderful one night stay. Will certainly use again!! Thank you

Leisure Friends

10/10

Exceptional

25 Jul 2025

James

Very nice

10/10

Exceptional

20 Jul 2025

kim

Very impressed with this hotel. Was a little pricey, however we had a flat screen smart tv, a good bathroom, comfy beds, coffee machine provided, and amazing service from the staff. Would recommend

Leisure Friends

10/10

Exceptional

19 Jul 2025

Lee

A very lovely stay

No complaints to be had, but manage expectations when it comes to space.

When the staff couldn't find my booking they worked quickly to sort it out, to their credit.

The room itself was a compact double with a window - if you have a suitcase you may struggle for room but if you're there for a couple of days with a bag you'll be just fine. It's got a decent sized bathroom, a safe, and a really good set of blinds that blocks out all of the light. Plus, the windows reduce a lot of the street noise, so you'll sleep well.

The windows don't open, but the climate control is excellent - our stay was during a heatwave and the cool air was wonderful, especially at night.

If you can get over the minimal space, it's a good place to stay. You're close to the Bethnal Green underground station and you're close to two overground stops. I'd certainly stay here again.

Partner

10/10

Exceptional

15 Jul 2025

Rebecca

A great capsule bedroom which was very adequate for our needs in a great East London location, close to both Bethnal tube station & Boris bikes!
The staff were all professional & friendly.

Leisure Partner

8/10

Excellent

04 Jul 2025

Catia

Not the quietest room, bed & pillows not very c

10/10

Exceptional

02 Jul 2025

Pearlie

Being able to ride bus and train. Transportation at stations very helpful

Leisure Friends

4/10

Poor

30 Jun 2025

Carmine

Bad hotel

Room too small and safety hazard. Bathroom is dangerous because toilet was right at door of shower. You could trip over toilet if you don't pay attention. No check in desk and had laptop is not secured from being stolen or hacked. Room not worth what I paid for.

Friends_and_family Friends

8/10

Excellent

30 Jun 2025

Mark

Room was simple but more than adequate and hotel was excellently located. No tables, no cutlery and no glasses at breakfast but worst of all, nobody seemed bothered. Shame as it let down an otherwise great stay

Leisure Friends

10/10

Exceptional

30 Jun 2025

Robert

Pleasant Stay

Very pleasant stay no windows in room but that was ok lighting was adequate and room very well laid out.

Partner

10/10

Exceptional

23 Jun 2025

Alvaro

Excellent hotel, very close to tube and bus stations.
If you don’t mind a small room with no windows, this is a great choice!

Business Self

8/10

Excellent

20 Jun 2025

Lisa Anne

Efficient check in and extended check out. Staff were very helpful. Excellent location on central line!

8/10

Excellent

19 Jun 2025

Jamie

Staff were very polite and room had everything I needed for one night. Unfortunately only one lift was working so it took a while to get up and down

Leisure Self

4/10

Poor

16 Jun 2025

Callum

An faulty alarm went off twice in our room during the night. We ended up having to be moved to another room.

Room description at booking said it had blackout blinds which suggests it had a window. In actual fact it was a windowless room. A very disingenuous and misleading description!

Won't be staying here again.

Leisure Partner

10/10

Exceptional

16 Jun 2025

adam

A really good no frills stay in London, we were visiting Victoria park so it was a 15 minute walk away and the hotel is right by Bethnal Green underground. Small rooms but perfect for what we needed in a 1 night stay, surprisingly quiet at night, all good!

Leisure Partner

10/10

Exceptional

16 Jun 2025

Annabel

Quick and easy check in. Staff are all polite and friendly. The room was clean and comfortable. We didn’t have a window but to be honest it was actually a positive for me as we had no noise or light pollution. The air purification system is fantastic and kept the room cool and fresh without the air feeling drying like most AC. The rooms are compact and would benefit from some coat hooks on the back of the door but it is a minor concern.

Partner

10/10

Exceptional

09 Jun 2025

Ella

Amazing stay for one night, lovely people, queues were a little long as only one person reception but nothing a bit of patience can’t handle. Lovely breakfast included with hotels.com. Room was lovely, we had an accessible room for some reason and it’s super cosy, exactly what is needed for a short stay!

Partner

8/10

Excellent

07 Jun 2025

Steven

Only there for 1 night was a good experience allround

Partner

4/10

Poor

30 May 2025

Andrés

The receptionist on the morning shift (asian nationality) was not friendly and did not seem to care about accomodating guests , also he did not speak good enough english, the cleanliness in the room was not good enough they did
not removed from the room dirty glasses and coffee cups and were there for 3 nights in a row, the sofa bed extremely unconfortable , wouldnt stay here again or reccomend this property other than location as it was very convenient

Leisure Family

10/10

Exceptional

23 May 2025

Gerard

The room was spotlessly clean and cleaned every day. The staff were friendly unhelpful. There was a good quality breakfast available at a competitive price and overall I would write the Hotel very highly. The rooms are small but you do not need anymore. Highly recommended.

Leisure Self

10/10

Exceptional

19 May 2025

SERGIO

Great location and staff
Great option!!

Leisure Friends