Town Hall Hotel

8/10

Excellent

22 Feb 2026

Christopher

Room was great, clean and well decorated, staff really friendly and welcoming.

Partner

10/10

Exceptional

18 Feb 2026

Cleo

Beautiful vintage feel. Friendly staff

Family_with_children

10/10

Exceptional

14 Feb 2026

Michael

Exceptional stay. Beautiful building, setup and design, excellent staff, amazing resturant (Elis), clean and location superb.

Leisure Partner

10/10

Exceptional

12 Feb 2026

James

Rooms, staff, amenities excellent. Highly recommend

Leisure Partner

10/10

Exceptional

04 Feb 2026

Angela

The room was beautifully decorated, the washer/dryer was a huge plus (not all rooms have them, you need to request them). Didn’t get a chance to use the pool but loved the idea that it was open until midnight. All the staff were very kind and helpful! Would definitely stay here again.

Business

10/10

Exceptional

23 Jan 2026

Amirul

The room was lovely. Very well designed and comfortable. Only issue was the room was not very warm upon arrival. Other than that it met all expectations, cleanliness, comfort and customer service. Also would have been good to have a few toiletries, ( disposable toothbrush, hairbrush/comb etc).

Partner

10/10

Exceptional

22 Jan 2026

Tana

Fantastic room close to public transportation

10/10

Exceptional

28 Dec 2025

Amina Jaiyesimi

Family favourite

Friends_and_family Family

6/10

Pleasant

19 Dec 2025

Dan

Room was nice, hotel was nice, staff was wonderful. However, charging me 25 pounds per hour for early check in for a room that was already available is horrible service. This decision by them alone will ensure I never return, which is unfortunate as I enjoyed the evocation. Hope the 100 pounds for 4 hours was worth us never returning in our future trips.

Leisure Family

8/10

Excellent

15 Dec 2025

Leticia

Lovely housekeepers and front desk

Business_and_leisure Pet

10/10

Exceptional

30 Nov 2025

Rheinallt

Everyone and everything was good.
2 issues - surprised that 5 star hotel had 4ft 6ins beds rather than 5 ft.
The hight of the bath made it very difficult to step in.

10/10

Exceptional

23 Nov 2025

Penny

This was our forth visit to this hotel. We always enjoy the extra space the apartments have to offer and they are always comfortable, clean and tidy. The service in the hotel is generally good.
Breakfast is good quality, with good service, there just could be a bit more to choose from on the menu.
We love the area the hotel is in. Bethnal Green has some great pubs and a lovely park behind the hotel. It is very handy for the tube but it is also really lovely walking from here, with some of our favourite markets being only half an hours walk away.
We would definitely recommend this hotel and will be booking to stay again.

Partner

8/10

Excellent

12 Nov 2025

Mimi

My room was large and very comfortable, however service was nearly non-existent. There was no staff to help me bring my luggage in and out of the hotel, which is accessed via steps. When I called the front desk one evening to ask to borrow a power adaptor I was informed that the hotel no longer lends them out “because guests steal them.” Then suggested I go to the mini mart across the street.

Business Self

6/10

Pleasant

03 Nov 2025

Emily

This is a nice hotel with great staff but the condition of the room really doesn’t warrant the price. I had a one bedroom suite and while the space was great, the decor was tried, tiles chipped, sealant peeling away in bathroom etc. needs a good spruce up to be worth the money for the stay.

Communal areas are lovely and staff were great but rooms were tired and a bit of a let down.

Leisure Self

10/10

Exceptional

24 Oct 2025

Fehmi Naci

Great staff

Business Self

10/10

Exceptional

16 Oct 2025

Curtis

Return stay to the Town Hall Hotel and the service and quality has been consistent. Highly recommend.

Partner

10/10

Exceptional

12 Oct 2025

Bryan

nice hotel.

staff were very helpful.
room was lovely.

Partner

6/10

Pleasant

06 Oct 2025

Jane

Easy check in.
Clean room.

Partner

10/10

Exceptional

03 Oct 2025

Robert L

Lovely facility. Good food. If you want to stay in Bethnal Green then I highly recommend Town Hall Hotel.

Have coffee at Pavilion in Victoria Park and go for a walk along Regent Canal.

Business_and_leisure Family

8/10

Excellent

30 Sep 2025

Garry

Amazing building and decor, love that they have retained some of the features of the old town hall and that each room is individually designed. Right in the heart of the East End and vey close for walks in Victoria Park and along the canals.

Partner

8/10

Excellent

25 Sep 2025

Angela

Gorgeous hotel with unique history and rooms and art all around!

Leisure Partner

10/10

Exceptional

20 Sep 2025

Amanda

We loved our stay at the Town House Hotel. Great location in a quiet street close to so many amenities. Beautiful art deco design

Partner

10/10

Exceptional

11 Sep 2025

Derek

Large, quiet rooms in classy hotel.

The hotel is very nice, and clean and the room was especially quiet (no A/C noise) and very large. A separate living room/kitchen area and then the bedroom. Very high ceiling and cozy furniture made it very relaxing.
There was a slight issue with the sink draining, but they fixed it quickly. The gym, like most in the UK, was small, but it was clean and had modern equipment. I would definitely stay here again if I could.

Business

8/10

Excellent

11 Sep 2025

Tal

A nice hotel and friendly staff. AC in my room didn't work. The VIP benefit of a bottle of wine is nice, but for a single guest who stays 2 nights, not adequate. Breakfast could have been a better one.

Business Self

8/10

Excellent

31 Aug 2025

Helen

Beautiful hotel, rooms are fabulous, I had a suite which was spacious with everything I needed. Pool and gym were great and easy walking distance to Bethnal green station. Only thing that could be improved was breakfast; choice was limited and not the best produce.

Leisure Self

10/10

Exceptional

25 Aug 2025

Verified traveler

Convenient and comfortable

Stayed one night after attending a festival in nearby Victoria Park. Had a junior suite which was well laid out and comfortable.
One minor point was we were surprised that the room only had a small standard size double bed.

Partner

10/10

Exceptional

17 Aug 2025

Rachel

Good value for money, staff were helpful and friendly.

Leisure Friends

6/10

Pleasant

02 Aug 2025

Stephanie

Good access to bethnal green station. The hotel itself if just fine, not worth the 500 CAD per night I paid. Was also put into a basement room. The room was spacious for London but not 5 stars, this is more 3.5-4 star hotel

10/10

Exceptional

31 Jul 2025

Gary

Would definitely stay again

Amazing service, saved us when we were without a hotel at short notice. Very friendly helpful staff. Clean spacious room. Great location 6 min Walk to tube.
If i had to criticise, would be parking situation but apart from that, I can only recommend this hotel! 5*****

Friends_and_family Family

8/10

Excellent

23 Jul 2025

Maggie

It was a lovely cool place to stay in the heat. Eli’s restaurant was very good as was the breakfast.

Leisure Family

10/10

Exceptional

22 Jul 2025

Barry

We needed extra help for utensils for baking a wedding cake. The hotel accommodated us especially well.

Friends_and_family Family

10/10

Exceptional

18 Jul 2025

Melanie

Beautiful, spacious boutique hotel with warm pool!

Lovely boutique hotel and my second time staying here. Rooms are very spacious with a kitchen and washing machine. Pool and gym are lovely (pool is heated to a comfortable temp!). Staff were very helpful and friendly (I had an issue with the dryer which they went out of their way to resolve). Overall would recommend. Also very conveniently located and safe to walk around.

Self

8/10

Excellent

10 Jul 2025

Charles

N/A

Leisure Self

10/10

Exceptional

21 Jun 2025

Steven

East End Gem

We stayed at the Town Hall while attending SXSW London in June ‘25. The event was based about a mile away between Shoreditch and Hoxton and we could hop on a bus to it and arrive in 10 minutes. Nearby is the sensational Victoria Park and the Sunday Flower Market. Breakfast at the hotel was heaven. Our suite had a full kitchen and the pool and gym are fantastic.

Partner

10/10

Exceptional

11 Jun 2025

Barbara

Total gem of a hotel. Excellent staff, professional and personable. Amazing food options onsite. Convenient walk to underground. Loved it!

Partner

10/10

Exceptional

06 Jun 2025

Crystal

I will definitely be staying here again!

Business_and_leisure

8/10

Excellent

04 Jun 2025

Dennis

After the first night, it was very nice. It is not a 5-star hotel, at least as rated in the US, but it's probably a 3-4 star, and more affordable as it's out a bit from the main part of the city. When we first arrived, we received an inferior room, nothing like what had been advertised. We were told the room would be cleaned and available soon - we waited. And waited. And were exhausted so stayed in the (quite) inferior room one night. And then had to move the next day. If you stay here, make sure you get the room you reserved. The restaurant is very very good.

Leisure Friends

2/10

Poor

24 Mar 2025

Marcela

Management not willing to help

We had a trip to London from US booked for my mom’s birthday. We had 2 hotels booked. The evening of our flight there was a fire at a power station in London and Heathrow airport was closed and our flights cancelled. The manager at our other hotel worked with us to refund us since we were not able to use the reservation. Unfortunately the management at Town Hall was not willing to refund or give credit towards a different stay. We are out thousands of dollars.

10/10

Exceptional

10 Mar 2025

Leticia

It was my favorite stay in london even tho the area doesn’t have many things around

10/10

Exceptional

09 Mar 2025

Kimberley

Perfect

10/10

Exceptional

09 Mar 2025

John

Another great stay

10/10

Exceptional

05 Mar 2025

Kristine

Great for longer stay - will stay again

Renovated town hall offers good sized rooms, with kitchen and ample sitting area. Great for longer stays. Handy to underground and busses.
Unfortunate that one of the two elevators was out of service for our 8 day stay.

Partner

10/10

Exceptional

17 Feb 2025

Tania

We enjoyed our stay at the Town Hall Hotel.
Our room was G4: 2 bedroom, 2 bath, A living room, a kitchen, washing-drier combo.
Fast internet.
Our room was clean.
Check in and out very easy.
All the staff was very friendly.
Metro station: Bethnal Green about 2 minute walk from the hotel.
Easy access to all the attractions from this station.0
I did not get to use the pool, but I am sure it was nice.
Supermarket: COOP

Leisure Family

10/10

Exceptional

08 Feb 2025

Jacqui

Staff on reception were genuinely friendly and helpful. Nice, big room, comfortable and clean.

2/10

Poor

04 Feb 2025

Colin

Overpriced

Very tired hotel in not the best of areas. No room service

Business

10/10

Exceptional

10 Jan 2025

Peter

Dependable hotel in a vibrant part of the city

This is my 8 that’s at this hotel. Can I say more? It’s the old Bethnal green town hall converted 15 years ago to an upscale hotel. We always go for the 1 bedroom suite. It’s about the same price as a chain hotel elsewhere. They’ve saved the old building fixtures

Very friendly staff with good tube service. Uber to Liverpool street you're on elizabeth line to Heathrow. No stairs.

Great restaurants around museum. VandA kids museum. Parks. Michelin starred restaurant as the anchor. Great hotel.

Friends_and_family Family

10/10

Exceptional

04 Jan 2025

Ian

Top quality hotel with attached Michelin starred restaurant, quiet swimming pool and modern rooms. Excellent staff.

Leisure Partner

10/10

Exceptional

26 Dec 2024

Megan

The town hall is a unique example of early 20th century architecture that has been well preserved and presented as the hotel. However I feel it’s time for a refurbishment of the rooms.

Business Self

10/10

Exceptional

15 Dec 2024

John

Another great stay

Business Partner

6/10

Pleasant

09 Dec 2024

Lee

Room was loud (main ground floor corridor) and there was constant footsteps from upstairs therefore we had very little sleep. Our bed was also very creaky!

Friends_and_family Friends

10/10

Exceptional

31 Oct 2024

Susan

Very unique property with character.

8/10

Excellent

27 Oct 2024

Edward

Solid hotel close the wedding venue.

10/10

Exceptional

20 Sep 2024

Lawrance

Great place

Leisure Family

8/10

Excellent

09 Sep 2024

Jenny

I love the design and decor of this hotel, as well as the roomy suites with kitchen facilities and spacious, luxurious bathrooms. The basement rooms feel a little gloomy and not as airy and cosy feeling as other rooms. The food is fabulous, if a little expensive. £40 spent on a light breakfast for 1 adult and a toddler was a bit steep. There were some broken lights in our room, knocking pipe noises from the shower and quite a bit of hair in the swimming pool. A little more attention to maintenance and more value for money dining options would make it a 5 star stay.

Leisure Family_with_children

10/10

Exceptional

01 Sep 2024

MISS CLARA

A really wonderful hotel - great location and amazing rooms

6/10

Pleasant

18 Aug 2024

Klaus Heinrich

No pleasant surprise

The stay in the average and expensive class hotel was generally ok
The service required for completing the missing to the room was prompt
The requested quiet room was not available which resulted in moving rooms altogether
The request for late check out was declined

Friends_and_family Family

8/10

Excellent

07 Aug 2024

Marie Evans

A Pleasant Stay

A lovely suite to stay in, which allowed family members to watch TV in different rooms and not disturb each other. Kitchen facilities allowed us to make our own food.
Swimming pool was small but not overcrowded when we used it. Clean and nicely decorated.
Only downside was the trying to shower in the room after the swim. Ran taps for ages and just came out like warm on one setting and freezing cold on the other. There were no hot or cold markings either. Had to leave unshowered for dinner reservation. When I tried it again later, the freezing cold side actually became the optimal hot temperature after running it. My teen managed to flood the bathroom the next day after using the ceiling attachment and shower curtain. This made the floor very slippery but we had some spare towels to mop up. We enjoyed our stay but wished the shower facilities were more user friendly.
Best Tiramisu in the Italian across the road from the hotel.

Friends_and_family Family

6/10

Pleasant

01 Aug 2024

Richard

Booked double deluxe for 3 nights. Overall slightly disappointing. Not quite to the standard we expected of this grade of hotel and price. Moved out of first room: poor decor, kitchen cupboard broken. Manager very kindly upgraded us without quibble. Second room/apartment very spacious; comfortable beds. Quality and finish of some fittings was average.
Gym ok with a few machines and some free weights.
Presented with an unexpected invoice for accommodation service charge of £45; were told it was discretionary and for the staff. Paid it, and trust that it does go to staff.
In summary, a little way below what we expected and what we have experienced at other hotels of similar standard.

10/10

Exceptional

28 Jul 2024

Verified traveler

The bed was too soft for me since I had spinal cord surgery and after surgery my back required a much firmer bedding than normal people. The hotel staffs went extra miles to help me and accommodate my special needs with a great attitude and compassion.

The swimming pool and gym were small but has all the features for travelers to enjoy and relax. The friendly atmosphere made my 5 days stay became so comfortable and enjoyable. Great team work. I would recommend the Town Hall hotel near the Bethnal Green Station in London at any time to anyone. Thanks

TC

Partner

10/10

Exceptional

25 Jul 2024

Samuel

The staff of this hotel really care about making our experience as pleasant as possible.

Leisure Friends

10/10

Exceptional

22 Jul 2024

Maria

The only hotel I will stay at in London.
Have been coming here for 20 years . It’s a home away from home!
The staff are so kind and genuine and the place is a rare, gorgeous gem in one of the most interesting areas of London.

Leisure Partner

10/10

Exceptional

13 Jul 2024

Barbara

The hotel is beautiful and I like that it has original details and furnishings, not cookie cutter modern furniture. I would defiintely stay again and recommend it, but at first glance in the rain, the view across the street leaves a bit to be desired. I didn't eat in the hotel, but since I had a suite that was extremely well equipped it mitigated the need for it. The fitness centre and swimming pool were great but it would be nice if there were an outdoor space. It was convenient for many great restaurants and shops by walking, bus or underground even though the immediate area is short on those..Brick Lane, Columbia Road and Roman Road were walkable if you like to explore the area, and short bus rides if that is too much.

Friends

6/10

Pleasant

09 Jul 2024

Harold

Nice old building, I would try to get a room facing the front street.

Leisure Family

6/10

Pleasant

23 Jun 2024

Alice

One night stay, okay but nothing special.

We arrived at the hotel approx 3:30pm, we were advised by our booking confirmation we could check in from 3pm. In arrival we stood in the lobby for around 20 minutes waiting for a somebody on reception to b come available. There were at least 3 other groups of guest waiting, and only limited seating, so we were just stood until a receptionist became free. While waiting we heard a number of guests being told their room was not yet ready and they would have to wait. When we were checked in the member of staff was very friendly, polite and did apologise for the wait, and we were fortunate enough to have a room ready for us straight away.

On entering the room, it was attractively laid out, bathroom was clean and modern and a kitchenette was available for our use (however we did not use during our stay). The bed was in the middle of the room with no bedside tables and therefore no where to charge a phone within reach of the bed or anywhere to put a book/glass of water etc. The bed was lovely and comfy, however our ‘Junior Suite’ was advertised as having a King Size bed, and in fact was only a standard double.

The suite also boasted a Smart TV, but only YouTube worked, no alternative apps and when trying to watch a channel we just got ‘No Signal’.

There were two lovely big floor to ceiling windows in our room, unfortunately we only looked out onto the hotel bins store, and one of the window’s curtains only covered half the window, so we were woken first thing by the sun.

Partner

10/10

Exceptional

13 Jun 2024

Haven

The room was very large. I also loved the gym and pool. Only a few blocks to Underground and our room was very quiet. Breakfast and dining room was very cute.

Business Family

10/10

Exceptional

09 Jun 2024

Elizabeth

Really cool hotel with large rooms and a terrific restaurant

Business Self

6/10

Pleasant

27 May 2024

Richard

In a state of disrepair. Lights that don't work, light switch literally fell off the wall. Not what you'd expect for such a beautiful building with a great lobby. Not very noise insulated, almost sounds like it amplifies the partying on the street when you're lower ground level. Can hear everything in neighbouring rooms too, and the hall. Bed is tight against wall so not particularly accessible for a second person, which seems like poor planning for a studio sized suite that should easily be able to adhere to conventional hotel standards for beds. Rock hard pillows not a far cry from using a brick as a pillow. I wouldn't return.

Leisure Partner

8/10

Excellent

22 May 2024

Ayisha

I found this historic space rich in art and culture. It's location is nestled in existing communities that allows for a rich experience. Bethnal Green is a cultural dream

Business_and_leisure

10/10

Exceptional

16 May 2024

Damian

Beautiful hotel and fantastic staff

Partner

10/10

Exceptional

08 May 2024

janiemarr

nice jr. suite, with full kitchen, sunblocking curtains, good bathroom, need more closet, drawer space.

Leisure Family

8/10

Excellent

29 Mar 2024

mark

Best hotels in the area. For the price it was fine

Business Self

10/10

Exceptional

23 Mar 2024

Rebecca

Highly recommend

Wonderful boutique hotel with a stunning pool.

Business

10/10

Exceptional

22 Mar 2024

Julie

The old Town Hall restyled into an interesting and comfortable hotel with a stylish vintage feel. Rooms with small well equipped kitchens make this place great for longer stays. Beds are comfortable, bathrooms spacious although the deep and narrow tub can be a little tricky. Quiet and out of the way yet walking distance to the central line, Broadway market, interesting restaurants and cocktail bars.

Partner

10/10

Exceptional

19 Mar 2024

Hayley

Very comfortable stay

Room was exactly as shown in the photos. Really comfortable bed and well equipped.
Only downside was the bathroom, took a while to figure out the taps as they were in need of some repair.
But overall a very comfortable stay, would visit again.

Partner

10/10

Exceptional

10 Mar 2024

simon

Near the Bethnal Green tube stop easy access into London’s main attraction on the central
Line. 50m from the V&A kids museum and lots of good restaurants across the road. The pool and gym are great and the rooms (suite with kitchen) was excellent value

Leisure Family_with_children

8/10

Excellent

07 Mar 2024

Holly and Deb

Great stay

Warm welcome from reception staff was a great start. We stayed in a one bedroom suite. Lovely and spacious with a coffee machine, kettle, fridge etc.
We had a couple of minor niggles - the sofa was very low, so hard to get up and down from for older people and the small hanging space provided was badly designed as the door wouldn’t close when items were hanging up. Overall though a very comfortable stay.

Partner

4/10

Poor

03 Jan 2024

Thomas

Unfortunately myself and my wife were disappointed with our stay. We are still waiting back for an e mail from the manager as we wrote a long list of issues we encountered during our stay. We never like writing bad reviews but after not having a reply for 2 months after our stay we are forced too.
- Bed was uncomfortable (had to move)
- Nearly all the wardrobe doors were falling off
- Metal angles on the corners were coming off ( this got duct taped back!- not exactly 4 star standard)
- The Pool was cold and pump didn’t seem to be working or on as hair was floating on the surface (nobody else in there )
- No handle in the male changing room for the swimming pool.

All in all it was a shame we had this experience as the hotel is nice but just needs a lot of TLC and better customer service it seems.
Once again upset we had to write a bad review

Leisure Partner

6/10

Pleasant

02 Jan 2024

Verified traveler

Historical, beautiful, too expensive and lacking

Pros: excellent historical building with loads of original features. Staff very friendly and helpful.

Cons: stayed on a Monday, and this is an expensive \"experience\" hotel, yet all the bars or places you could sit and have a drink as a resident inside were closed. All day long. So it cost you a fortune and all you have is your room. Felt conned to be honest, was staying as special treat for big birthday celebration and visit to my roots. Further, despite nowhere to run up \"incidentals\", they insist on taking £50 off you at check in. As only had contactless on phone, this means they actually charge you £50, to be refunded on exit. I objected to this, saying I would pay if used the the non existent services, but they insisted it was policy.

Overall: it's a beautiful hotel let down by super high prices in one of the country's most deprived areas (I grew up here, in the flats opposite). This place should be accessible to people, almost like a museum. Instead it is so ridiculously priced that anyone who is not rich are priced out of of it. Big shame.

Partner

8/10

Excellent

30 Nov 2023

Josee

The hotel room was huge with a living area and kitchenette and separate bedroom. The bathroom was very big with really nice toiletries.

Leisure Family

6/10

Pleasant

29 Nov 2023

Edwin

The property looks great but rooms are in need of serious attention; we had to move room twice - the first because window curtain didn’t fully close allowing in light; second room change due to broken A/C. The third room also had an A/C issue but at that point not worth moving again. The hotel clearly needs to audit the condition/functionality of its rooms - the staff try manage the issues as they arise but this is a matter of property condition and ownership. Running down such a great asset makes little sense.

Business_and_leisure

6/10

Pleasant

29 Nov 2023

Isobella

Lovely building but accommodation is not up to a premium standard. Heating very high 25 degrees and difficult to adjust, basic items like bed side table absent, kitchen not equipped well, bathroom a little grotty. Good selection of toiletries but it’d take useful bedside tables over a free moisturiser!

Business_and_leisure Partner

4/10

Poor

23 Nov 2023

Nicola

Unfortunately there was a film crew using the hotel which created a fair bit of noise from 7am.
The car alarm that was going off all night didn’t help.

Business_and_leisure Self

8/10

Excellent

13 Nov 2023

Eugene

Lots of different spaces in the building

Leisure

10/10

Exceptional

13 Nov 2023

Amir

Excellent stay. Only problem is parking

Friends_and_family Family

10/10

Exceptional

16 Oct 2023

John

Very pleasant experience. Deluxe 1 bedroom. Nice size. All staff very nice and accommodating!!

Friends_and_family Family

4/10

Poor

08 Oct 2023

Alice

The pool was closed for maintenance and we had no prior warning.
Front desk staff unbothered to the point of rude and a bit sarcastic. Letting down the impression to the other great staff in the bar/room service teams.
I came with a baby on my own in the room for my birthday and other girl friends who’d booked their own rooms - my husband had sent flowers and champagne to my room so the staff knew this.
No cot was ready. No one so much as held a door open and I was in a far flung wing of the building with 7 heavy fire doors to navigate.
It was also the worst possible room for being with a baby - loud both from the street and foyer, bed on an odd glass mezzanine with a sunken bath that didn’t drain properly. Huge room but the shower was an over the bath one in the middle of the bedroom next to the bed and zero lamps or soft lighting, just clinical white overhead lights throughout. A crime against interior design and good taste but also so impractical in every way.
Dressing gowns in the room but mine had a huge stain on it.
It was just one night and my friends rooms were better/more normal but in general it was quite shocking. I planned to tell staff on my way out but actually they couldn’t have cared any less whether we had a good stay or not so I left it.
I’ve stayed before and had a great time so I’m not sure why or how it’s gone so downhill. Maybe best to go for a cheaper room - this was a jr suite and I’ve honestly had better service at a premier inn

Leisure Family_with_children

4/10

Poor

20 Sep 2023

Verified traveler

Terrible - so much wrong with this hotel

Terrible stay. So much wrong with this hotel. Service is poor and not welcoming. The hotel itself is not at all comfortable. The amenities are close to non-existent and the rooms are poorly maintained. Water damage and rotten frames in the bathroom, marks all over the walls, noisy air-conditioning, lights not all working, curtains that don't draw together, TV barely still attached to the wall - the list goes on.
The design of the room is also completely bizarre - clear glass wall between toilet & shower and overseen by the outlooking window which means for any privacy you have to close the curtains for the room every time you wish to us the bathroom.
No power sockets near he so called desk that is barely big enough to sit a laptop. Just terrible.
The hotel apparently has a bar/lounge but was informed it is closed to a private event for both nights I was there, basically meaning that they value their special events more than their hotel guests paying 5* prices to stay at the property.
Room service non-existent after 8pm.
Pool also closed.
Finally to top it off they sneakily apply 15% \"service fee\" to the check out invoice that they slide under your door before you depart. When queried this is apparently a discretional tip! Absolutely awful. Cannot more strongly discourage people from staying at this hotel. They do not deserve the business and quite how it claims to be a 5* hotel I do not know. The Moxy is 100 times more comfortable!

Business

6/10

Pleasant

19 Sep 2023

Verified traveler

Slighty disappointed by service.

The rooms are spacious and it wasnt noisy. The location isnt close to anything much. When we didnt like the room (Junior Suite Delux) and were offered a double room instead (which we took) we were not offered a partial refund or even just a free drink at the bar - just a solid, no - somewhat lacking in customer service.

Partner

10/10

Exceptional

08 Sep 2023

Jacqueline

One of the best hotels in London I’ve stayed in. Fabulous building beautifully restored.
The suite was amazing and absolutely perfect for us.
Staff so helpful and kind. Can’t wait to go back!

Leisure Partner

8/10

Excellent

26 Aug 2023

Paul

Looks amazing on the photos but it’s not quite as luxurious as it makes out despite the main building being impressive. I booked a deluxe one bedroom suite and the room they put me in was anything but deluxe. Charity shop furniture, bathroom fittings hanging off the wall. They put me into a different room which looked like the one I booked on Expedia. But still had a rickety bed but the sheets and pillows were fantastic.

Pool area was nice, just big enough to swim but mostly for floating around

Was a bit surprised to have a bill put through my door before checkout with a service charge to pay for each night. Plus a service charge for me walking to the bar to collect a bottle of wine to take to the room.

Overall a pleasant stay but wouldn’t rush back

Business

10/10

Exceptional

26 Aug 2023

Sophie

Excellent hotel. Lovely reception staff.

Leisure Partner

8/10

Excellent

13 Aug 2023

Manohari

Property was quite unique but lacked laundry facility within room.

Leisure Partner

10/10

Exceptional

22 Jul 2023

Nancy

This is the second time we've stayed. Love the location and the rooms. Most of the staff were friendly. I did request that something be printed single sided and it was printed double-sided so I had to ask for a single-sided reprint and the attitude by the staff member was not exactly friendly about it. She seemed a little put out. One thing to add: if you have an oven in the room, you must provide oven mitts/a way for guests to remove things from the oven without burning hands. I had to call and ask for this. And for a spatula. (Nothing in drawers to remove food with from the oven.) This was resolved via request to front desk, but it should be intuitive for each room. If Town Hall provides a kitchen for guests to use, then it makes sense to provide these utensils and something to protect their hands when cooking in the oven. Overall, excellent. One staff member's attitude didn't dampen the overall experience, but it's nice to feel I'm not putting anyone out with a guest request.

Business_and_leisure Family

10/10

Exceptional

17 Jul 2023

Alex

Great position for visiting our family.

Leisure Partner

10/10

Exceptional

02 Jul 2023

Rasul

Everything was convenient.

Partner

10/10

Exceptional

19 Jun 2023

john

This is a fabulous place to stay. Beautifully furnished large rooms. Very quiet. Yea and coffee making in the room.
Nice v reasonably priced breakfast as well.

Leisure Self

4/10

Poor

18 Jun 2023

Dan

A litany of disappointments

Unfortunately, our stay at the hotel left much to be desired for.

Given the recent spate of warm weather, we had specifically opted for a suite that was advertised as having air conditioning. When we arrived, the control panel in the room was unresponsive, and we later learned that it had been deactivated. Instead of allowing guests to individually control the air conditioning, the hotel opted for a centralised control mechanism. Despite repeated calls to the front desk about the temperature in the room, as well as reassurances that the system was at the lowest setting, our room remained unbearably warm, resulting in two nights of broken/uncomfortable sleep.

Alongside this, the fixtures and fittings in the room were not of a sufficient standard for the rating/price of the property. For example, whilst the televisions in the room were notionally advertised as \"Smart\", there was no access to any online streaming sites/YouTube. Other issues included a sink that became blocked after almost every use, and a defective toilet flusher.

Finally, the situation concerning check out at the hotel was nothing short of confusing. The night before our departure, I specifically checked the terms that had been emailed to me in advance. The terms stated that check out on weekends was at midday. Instead, we were woken at 9:30 am by a knock on the door by a staff member to let us know that it was 11. Despite drawing attention to the terms of the email, the hotel persisted that it was 11.

Partner

10/10

Exceptional

13 Jun 2023

Carl

Nice modern-ancient hotel with walking nearby.

Interesting hotel. Room was modern and spacious \"loft\" feel, and had an all-in-one laundry machine. Location was better than I expected... convenient to the overland train, and easy walking to and around Victoria Park and on the canal path. Never tried the bar or restaurant. Decent pubs and restaurants scattered around nearby. Pool was warm and comfortable, but pretty much always empty except for us. Had a small well-equipped workout room.

Business Partner

8/10

Excellent

21 May 2023

JULIE

Huge, spacious room like a studio flat. Really liked the modern feel. Nice toiletries and swimming pool looked tranquil but we didn’t have time to use it. The only disappointing part was breakfast as we were told it was a self service buffet but were presented with a huge bill at the end as extra items such as tea, coffee, orange juice and yogurt were all extras. There were only tiny cups for tea so when I got some extra hot water but used the same teabag I was charged for two drinks. Likewise a glass of water was extra! It is a shame because otherwise the hotel was exemplary. I think it should be made clear that every item is extra. Before the breakfast experience it was one of the best hotels I had stayed in.

Leisure Partner

10/10

Exceptional

14 May 2023

Jennifer

Excellent stay, convenient to tube and local areas. Clean facilities and helpful staff.

Leisure Partner