Granda Sweet Suites

Italy , Venice (and vicinity)
Venezia, Sestiere San Marco, 3201
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100 reviews shown

4/10

Poor

17 Jan 2026

Alejandra

The room was filthy, they have bed bugs. The information stated daily housekeeping was to happen. Which later we found out that it is not and you have to pay extra. The location is great but the cleanliness is terrible

8/10

Excellent

03 Dec 2025

Carolyn

We enjoyed our stay of four nights. Getting into the room was a little difficult but once we were in the staff was very responsive to our needs.

Leisure Partner

10/10

Exceptional

16 Oct 2025

Paige

We loved our stay here! Being right on the water really was such a treat and we’re glad we chose this location.

The property is great and well maintained. Our room was good, I will say it felt a bit dusty and damp (the bathroom especially felt damp, and there was some mold around the shower) however I think this may just be part of living in Venice and living right near the water. This did not actually detract too much from our enjoyment of our stay! It was comfortable and had all that we needed for a great stay.

The location itself is pretty good too I’d say because it’s almost equal distance from the train station and the city centre.

Leisure

10/10

Exceptional

08 Oct 2025

Nancy

This large room was amazing!!!! The window view to the Grand Canal was breathtaking. Although the shower could be updated, I highly recommend this unforgettable room.

Leisure Family

6/10

Pleasant

05 Oct 2025

Bianca

Very convenient location as water bus was right in front but hotel itself was dated and heating did not work correctly and got chilly at night. Also room was very dusty I stood for 2 nights and was happy when it was time to checkout

Leisure Partner

10/10

Exceptional

22 Sep 2025

Daniel

We were looking for a unique place to stay in Venice and this place was so perfect! Me and my wife spent three nights and had an amazing time! The location and view from the room were amazing and just really made our overall experience special.

Leisure Partner

4/10

Poor

17 Sep 2025

orlando

Easy to find the building. The ferry drops you off right in front of hotel. Rice does not warrant the condition or stay at this property. A positive take away was the bigger window with the view of the canal in room. The rest was so disappointing. The floors and walls were filthy. The window was dirty like they hadn’t cleaned in a while. The bathroom was the worst part. The shower slider fell on me as I was showering. The water didn’t drain down as it should. When I called the hotel # they said they can’t get anybody out to fix it until the next day. There was no charge concern in asking if I was Okay. By the time we checked out the next day, still no one had showed up. Run! Don’t stay here.

Leisure Partner

10/10

Exceptional

10 Aug 2025

Christopher

Authentic clean quiet and view of canal

Leisure Family

10/10

Exceptional

22 Jul 2025

Claudia

This Hotel is next to a S. Samuele station in Vaporetto and you can walk from Santa Lucia Station too. There is check-in transaction you need to do prior arriving. There is one staff in the morning until 2:30pm doing cleaning but all the logistics are handle by someone no onsite. Calling and emails works great. They allow us to leave my luggage prior check in time and after checkout. This was very appreciated. My AC was on but did not felt it was cooling. It was hot and the bottom part of the room was humid. Not sure if it was expected as the bottom floor is literally below water...The overall place was clean. Location is great and price too!

Leisure Family

8/10

Excellent

09 Jul 2025

Josefina

We stayed during July and the weather was hot and humid. The hotel is very well located, the room was comfortable, however the cooling system wasn’t working, we reported it but they didn’t fix it completely as by night the room temperature was unbearable. Apparently it was affecting the whole hotel…

Leisure Family

2/10

Poor

09 Jul 2025

Vesna

This property is very unique.It has a terrible odour when you walk in then you open the door to a smell of rotting garbage that was left from the previous guests.Then you notice all the spiders ants bugs of all kinds all over the walls beds and floors.The headboard had stains of all kinds of things and fresh boogers all over the rim.The bed is so old you are almost on the floor.The walls are dirty black and baseboards have not been cleaned since the 1970s.The place is a dump.We have been all over the world and this place beats it all and I’m talking all the continents.No one is there to address any issues and when you eventually reach someone they are always sending somebody but they never arrive.Oh and the ac doesn’t work out room was 32c in a heat wave and the ac was purposely turned off the unit outside was switched off so that the ac would not work only the fan was working.We know this as we spoke to multiple families that wrrr all in distress in the place.We also had to get Google translate and help all the other guests who were in so much distress trying to leave.One family was locked out because they didn’t pay 4Euro tax because they didn’t know how to pay it in line by mistake so they checked in they let them in then they locked them out.I could go on and on.We paid 1000 dollars six months ahead for our dream to see Venice and spent two days just trying to reach the owners who live upstairs and don’t care.They have cameras everywhere and watch you.Bad place to be.

Leisure Family_with_children

10/10

Exceptional

07 Jul 2025

Felix

Everything was fine. Unfortunately, the air conditioning wasn't working. I wrote to them on WhatsApp to let them know. The response was, it is damaged, and they ignored me. This is very bad for customers with little children, when the temperature outside is around 90°F.

2/10

Poor

06 Jul 2025

coralie

Awful, terrible, we stayed locked outside the building at check in because there is no reception and we did not received the code EVEN IF we payed the taxes for two people.
We couldn’t reach them .
After 45min, we got the code and put luggage’s in.
Came back at 7pm and the code did bot worked anymore. We finally got somebody at 11pm. Sent dozen of emails (see for yourself) called hundred of times.
We were 6 families that night: 3 left.
This is outrageous. Some were sleeping on the floor !!!!
I could go on but I know people dont read long review.

It is the worth hôtel I have never seen in my life (and I travel a lot)

Leisure Partner

8/10

Excellent

04 Jul 2025

Christie

Nice room near the water. They need to improve the hallway lighting.

Leisure Partner

2/10

Poor

02 Jul 2025

Oleg

Location is good. The rest is terrible. On entrance like you get in some bunker. Nobody there to check in. It took 2 hours to get into the room. It's not what you see on the pictures. Extremely dirty, out dated, mold, water barely running....... NO AIR CONDITIONING. Did not sleep a minute all night. Try to call customer service - no respond
Next day we run away to another hotel. Real nightmare.
Even if they let you stay for free - do not spoil your vacations.

Leisure Family

10/10

Exceptional

21 Jun 2025

Jamie

The property was located very central to everything we wanted to see and do. We had a view from our room of the grand canal and there is also a common room overlooking the canal for those whose rooms don’t have a view. Check in was very easy and the room was very spacious. I would recommend Granda Sweet Suites to anyone.

Leisure Family

2/10

Poor

21 Jun 2025

Chris

We weee told we were going to get ac and didn’t work at all called the front desk to see what was going on never got back to us. Would never stay here again

Leisure Family

2/10

Poor

20 Jun 2025

Gerardo

Is not what it looks like on the photos, is a very old room and the humidity smell is all over the place.
Location is good but for the price, you can easily rent a real hotel room

Leisure Family

10/10

Exceptional

03 Jun 2025

Philip

Location and view of Grande Canal was awesome. Room was comfortable and beautifully decorated. Communication was good.

Leisure Partner

2/10

Poor

01 Jun 2025

JAMES

Not fit for human habitation. Smell. Mold. Complicated check in. Very poor condition. Do not book. Thank me later. I would appreciate a refund to be honest.

Leisure Family

2/10

Poor

31 May 2025

Joanabeth

was not as advertised. The worst hotel I have ever stayed.
not enough towels, toilet paper for the 3 people paying for the room. Not clean

Leisure Family

4/10

Poor

30 May 2025

Heather

Tried getting a hold of property multiple times for weeks before stay. ( for how to access rooms and such) They never responded. Looked at other reviews and saw that this was a common thing and some people had to find other places to stay from it - this worried me since I was travelling with toddlers and seniors.

But I did finally hear from them the day before the stay- but it was to inform me that they could only let me stay in 1 room. And the other was unavailable ( double booked or damaged I do t know ) but they would not refund my rooms but told me they booked me a different hotel for the 2nd room.. 10 minutes away. I had picked this stay because it was right by a water bus stop ( toddlers and seniors ) so we had to separate my family and try to handle settling everyone the one night we were staying before our flight in the morning and getting everything organized with half my family away was challenging . I feel like he held the other room hostage. And could have communicated about it the weeks previous that I was trying to contact them. And I feel Iike I had to go with it all because we needed a place to stay once our cruise ended and we didn’t have time.

It also is confusing to get it and you can tell it’s a challenge on other guests and residents too..

Leisure Family_with_children

2/10

Poor

25 May 2025

rubal

They gave us an access code to get into our room that wouldn’t work and the staff hung up on us multiple times when we tried asking for help. Not once were we able to get in and see our rooms which we paid tons for. Save your money and stay somewhere else. One of the worst companies in all of Italy. The rudest customer service and the lack of help appalled me. We had to refind a new place to stay last minute. They took our money and expected us to sleep in the canals of Venice. I cannot emphasize how bad the service and customer care was. Also the property smelled like rotten fish.

Leisure Friends

6/10

Pleasant

18 May 2025

Eric

Nice place, check in procedure is terrible

Overall it was a decent experience and a lovely hotel. The check in procedure absolutely sucked. No one is on site and you'll have to pay an additional Venice tax. Again, the experience in Venice made up for the hotel check in, which sucks.

Friends_and_family Family

10/10

Exceptional

11 Apr 2025

Daryll

Good place to stay, easy and good view of the water front. Boats alittle noisy in the morning but this was to be expected

Leisure Partner

2/10

Poor

04 Jan 2025

Wilson

The place is not maintained properly and bathroom has molds and there are holes in the room, all the curtains are dirty and dust , please do not book this and I have pictures of those

Leisure Family

2/10

Poor

12 Dec 2024

chinawut

Great view, but not a nice place to stay long

This place is sketchy at best to check in details. There is no sign for the property. You have ring a door bell within the window of check in. The door bell is the only thing with the name of the place on it outside. You have to be buzzed past the first door the first time and then use the code through two doors. The key for the front door and the key card will in the room. Checkin is awful. I didn’t get my code initially called and a rude person hung up on me after saying they will resend the code. Room is old and run down. The sofa bed felt like a stampede of animals has run across it for the last year. There is rust by the shower. No way to get more toilet paper or new towels. The only thing this place had going for it was the central location and the view out the window.

Friends_and_family Family

2/10

Poor

22 Nov 2024

toi

Horrible. Disgusting. Go elsewhere

Leisure Friends

8/10

Excellent

12 Nov 2024

Gianna

Great space! Tricky check in.

Leisure Family

6/10

Pleasant

11 Oct 2024

Bethanne

I liked the area. For the age of building, it was in good codition. Maybe a little more light when you first come in going up stairs. The walls could use a little paint

Leisure Partner

2/10

Poor

10 Oct 2024

Walter

DO NOT BOOK FOR ANY REASON. There is no staff at the facility. That’s ok if there are no problems. The entry system would be good if they provided all the info. We couldn’t see the keypad to get into the door at top of stairs.
It was very cold & after requests from Expedia to bring an extra blanket asap, it came the next day at the hotel’s convenience.
They did not do daily tidying.
There was no coffee, towels or toilet paper replenishing.
There’s black mould in two places in the bathroom. A constant complaint in the reviews.
There are no instructions on how to access the garden - a feature we looked forward to enjoying.
They do NOT reply to emails for assistance at any time of day.
The phone number in their emails and on the site is not connected. This has been a complaint for at least a year in the reviews.
They take your money & don’t care after that.
Venice is wonderful! The attitude of this hotels ownership could ruin your visit.
Oh! And nowhere on their site does it say there are no vaporetti stoping at San Samuel after 20:00 (8pm). Rather inconvenient.
They don’t care!!! It is obvious is every aspect of the hotel.
DO NOT BOOK FOR ANY REASON.

Leisure Partner

10/10

Exceptional

20 Sep 2024

Dina

Very convenient drop off for vaporetto and luggage.

Leisure Friends

6/10

Pleasant

25 Aug 2024

Lisa

The room was dirty and in need of painting. We did not have enough linens to make up the pull out couch and there wasn’t a way to talk to anyone to get it. The view however was amazing and the room was right next to the water bus station.

Leisure Family

2/10

Poor

15 Aug 2024

Andrea

Only way to enter building is by ringing a bell that no-one answers (we only got inside as another party in same situation opened door from inside). Only way to enter room is via a code that didn’t work. No-one answers phone number provided. Thankfully, they respond to WhatsApp messaging … EVENTUALLY …. But by the time we got access to the room (one hour after check in) we find it hadn’t been cleaned after last guests. DISGUSTING. Will seriously question whether or not to use this booking service again if this is the kind of property you are happy to promote.

Leisure Family

2/10

Poor

24 Jul 2024

Charmaine

HORRIBLE LOCATION - STAY AWAY

Horrible experience with NO in-house reception. Total lack of advance check-in communication. FILTHY ROOM & NEVER MENTIONED A BEDROOM/BATH IN BASEMENT with MOLD.

Friends_and_family Family

2/10

Poor

24 Jul 2024

Charmaine

HORRIBLE LOCATION - STAY AWAY

Horrible experience with NO in-house reception. Total lack of advance check-in communication. FILTHY ROOM & NEVER MENTIONED A BEDROOM/BATH IN BASEMENT with BLACK MOLD.

Friends_and_family Family

10/10

Exceptional

21 Jun 2024

Monalisa

Overnight stay. Beautiful location/site

Leisure Family

2/10

Poor

18 Jun 2024

Nick

Absolutely terrible customer service and there’s no front desk only a number to call. I did everything they asked and paid for my room and did online check in. No one gave me an access code or anything to get into my room and left me stranded in a different country and not even refund me. Do not stay here at all.

Leisure Friends

6/10

Pleasant

11 May 2024

Deborah

The room was spacious and clean. The window opens up tona green space. The sounds of the ferries and an occasional dog is all you hearvat night. The check-in was complicated. The location was away from the busy section but close enough to walk to the touristbattractions. Plumbing to be worked on.

Leisure Family

8/10

Excellent

07 May 2024

Bonnie

Very Very Nice - Loved the Room and Location

We stayed in the Rialto room. It was very very nice with 2 balconies looking out over the Grand Canal. The building is very old, likely built at the time the main part of the city was built. The room was nicely decorated in period furniture. We LOVED this room.

The location is nice. It is adjacent to a water bus stop. And centrally located with easy access to the Rialto Bridge, San Marco, and the Accademia.

There is no staffing on site. Access is provided remotely when you hit the buzzer to get into the building. Communication with the management staff was adequate.

We found our electronic access key in our room after gaining access by keycode. We were only provided with 1 electronic key card. There were no keys provided to get out of the building. If the exterior door is locked, there is no way to open it unless you have a physical key or call the phone number to have them buzz the door. We found out later that maybe there should have been a key located in our room. We searched the room but never found one.

We were unable to adjust the temperature on the thermostats in the room. In May, it was quite warm, and heat was radiating from the vents. We had to open balcony doors to get air, but they do not have screens. So the mosquitos came in. I got bitten several times. Very uncomfortable. The facility manager stated that they would look into the issue for future visitors.

Partner

4/10

Poor

03 May 2024

Tina

I woke up with over 20 bug bites on my face and back. There were mosquitoes and other gnats flying around the room. We kept the window closed but there were other open windows in the common areas. The hotel is difficult to find because there is just a name plate on the buzzer, no signs. There is no staff on site and you have to call to be buzzed in the first time you enter. They were very nice on phone. The shower stall looked rusty. The hallway was dark and convoluted. It was right on the grand canal and has a classic Venetian vibe which was kind of cool. However, our room was in definite need of new paint, floor refinishing and bathroom upgrade. It is right next to the San. Samuel taxi boat stop and away from the crowds.

Leisure Friends

4/10

Poor

02 May 2024

Jim

No one is on property. You need to fill out a form before u get an access code. The person who finally assisted us sounded like they were from a third world country.The room was very hot and there was zero signage. Location would be the the highest score I can offer. I’m surprised that Expedia offers this hotel as it’s sub par at best

Leisure Partner

2/10

Poor

20 Oct 2023

Kieun

There was no hot water which is really inconvenient.

Leisure Family

10/10

Exceptional

17 Oct 2023

Dennis

You really can not ask for a better location or view. There’s a water taxi station right outside your door. We didn’t need it because everything was less than a 15 minute walk. Tons of restaurants to choose from. The only hiccup was check in. They will not respond to emails for some reason so you must call. They let us drop off the bags until the 3:00 check in, which was nice.

Leisure Partner

8/10

Excellent

13 Oct 2023

Shaekha

Venice with lots of luggage is a no-no period so be ready to walk up many stairs with it anywhere. We enjoyed this place, it's small but it was nice for a night stay :)

Leisure Family

10/10

Exceptional

06 Oct 2023

JOSE

The place is just spectacular, like a dream. We were able to watch boats and gondolas go by on the gran canal and it was just fabulous. The room was excellent (with the exception of the shower that was moldy). The staff over the phone was extraordinarily friendly and helpful; the reservation and check-in process were easy to navigate through.

Leisure Partner

6/10

Pleasant

16 Sep 2023

Mark

The bathroom shower and moldings under the sink are In very poor condition. There is black mold under the sink in the rotted molding and the shower has 3 badly damaged areas where the plaster is falling out of the wall and there is mold growing under the shower control near the floor. These are housing code violations where I live and need to be repaired.
The rest of the room was fine condition and the view is very nice but the bathroom really didn’t come up to the standards of the rest of the room.

Leisure Family

2/10

Poor

26 Aug 2023

jerrod

Room had some large spiders and other bugs, in the bed, also bed cover was dirty and smelled. Half the shower door was missing. Overall it wasn't clean etc. Pretty pricey to live like a squatter. Definitely would not endorse.

Leisure

8/10

Excellent

13 Aug 2023

Amanda

This property is in an amazing location! It’s a bit aged, but I’m not sure if that’s just common for Venice.

4/10

Poor

10 Jun 2023

Dawn

The check in process was a nightmare, no email received to do process needed after several emails to bookings email. After several messsges link came through, but no details for PIN code required to get into room. Finally had to call number to get correct details. Room was supposed to be 2 queen beds but was actually 1 queen bed and a sofa bed!! Not all as described on site. Will not be returning or recommending.

Leisure Friends

10/10

Exceptional

30 May 2023

Marissa

Amazing property, great location. Transport right outside. Loved our stay

Leisure Partner

8/10

Excellent

19 May 2023

Jennifer

You cannot beat the views from our suite! Right across from some of the most stunning Villas in all of the Grand Canal. Loved the arched window that opened for amazing wine hour (or two) each night from two comfy chairs. Location is perfection for folks not wanting to be in midst of hustle and bustle of Rialto or St. Marks square, yet close to everything. We simply loved watching the boat traffic! The bed left a lot to be desired, hard as a rock. While we completely understand the age of the building, and required upkeep must be mind blowing, others may find the shower … well … in need of some serious mold cleaner and dry rot repair on the exterior wall. Again, this is a 400 year old building! The small fridge was a nice bonus, allowing us to come home to chilled Vino Bianco each night. We would stay here again, anytime!

Leisure Partner

4/10

Poor

13 May 2023

Steven

The shower looked like there was mold in it. And for the price it is unexceptable. I spent less than half as much the night prior and stayed in a way nicer hotel. I almost walked out and went back to my previous hotel. The place is right off of a water taxi but still no restaurants or anything close by foot.

Leisure Self

10/10

Exceptional

04 May 2023

Marc

Beautiful hotel on the Grand Canal. Wonderful historic building. Kind of tricky to find as this is not a typical hotel with a front desk. Great view.

Leisure Family

10/10

Exceptional

19 Apr 2023

Julie

The most amazing view! I could have passed days staring out the window over the Grand Canal. Room was beautiful, beds comfortable, all exceeded our expectations. Check-in could have been a bit easier though. All remote, rather confusing and impersonal, but it worked.

Leisure Family

10/10

Exceptional

17 Apr 2023

Thelma

Room with a view

Stay was a beautiful surprise! Location good. San samuele has its own quaintness n shops n restaurants. Water taxi to san marco is nearby. Best of all we had a room which windows open to a view of the canal, oh wow! Really happy 🤗about that! Will choose that place again sometime soon!

Friends_and_family Friends

10/10

Exceptional

03 Apr 2023

Manuel

Love this property, the view of the Grand Canal was amazing and their staff was super helpful. Will stay here on my next trip to the best city in Italy :-)

Leisure Family_with_children

10/10

Exceptional

29 Sep 2022

Claire

Rooms are unique and very large. The view is absolutely beautiful, windows open right to the grand canal. Stunning! The initial trying to find it was a little tough, check the doorbells for the signage. Once found, the location is perfect. Walked to Rialto bridge in minutes.

Leisure Friends

4/10

Poor

20 Aug 2022

Samy

Pictures are very deceiving.. ugly rooms and rubbish furniture

Leisure Family_with_children

6/10

Pleasant

17 Aug 2022

Layne

The room was not the one I choose. I chose one with a red bed with larger headboard and two additional windows. This one was much smaller. The sofa bed was very uncomfortable. Also the shower was very small and it has a too large rain shower head that leaves no room to soap up without it all washing away right away. The corners of the shower were black and dirty. Also the main entry door requires a key to LEAVE which I'm sure is not safe in an emergency .

Leisure Family

4/10

Poor

08 Aug 2022

Olivia

Great location

Leisure Friends

8/10

Excellent

06 Aug 2022

Giuseppe

Great location

4/10

Poor

25 Jul 2022

Edward

Disappointing stay at Granda Sweet Suites. Floor in room was crumbling in places so always had grout on bottom of feet. No services and hard to connect with any staff. Room supplies were less than minimum for a 3 night stay. Plumbing would not drain, shower and toilet would fill, leave alone and in a couple of hours it would drain. A/C and internet worked, TV was antenna so only Italian stations. Location on canal is nice, but San Samuele stop is limited service. Common lounge was not maintained, no supplies all dishes dirty.

Leisure Partner

6/10

Pleasant

02 Jul 2022

leidy

They need to send more information to checking process. there is a little different, because there are not a reception, so we found 2 other guest as lost as we felt when we arrived.

Leisure Family_with_children

2/10

Poor

16 Jun 2022

Eric

Horrible , they have no front desk , if you get there at night most likely you will be sleeping on the street , and they don’t answer any phone , I don’t recommend this hotel at all

Leisure Family

8/10

Excellent

06 May 2022

Robert

Excellent location. Super friendly staff. Convenient to the water bus stop. Old building but hey that's why you're in Venice anyway. 13 minutes walk to Rialto Bridge and San Marco Plaza. A bit further to the train station or the Venice Biennale but take the water bus (7.5 euros). No trouble finding quality restaurants in any direction and oodles of art galleries and clothing stores not to mention the ubiquitous news/souvenir stands. I'd go again.

Leisure Partner

6/10

Pleasant

27 Apr 2022

Richard

We had a difficult time contacting someone for the location. To get to the property you have to park 30 minutes away at a garage for $45 euro per night if you drive. The bedding appeared dirty. The shower was cramped and overall the cleanliness was not what we expected. The location and view were ideal for dining and watching the grand canal.

Leisure Family

6/10

Pleasant

22 Apr 2022

Andrew

We arrived at 1510. Despite receptionist sat in office we had to wait for a fellow guest to let us into the hotel as she would not answer the bell. We stayed for 2 nights and our room was not cleaned during this time or even towels changed.Of more concern is that the communal kitchen area was not cleaned at all during our stay - during this time of covid this felt alarming.

Partner

4/10

Poor

17 Feb 2022

Susan

This properly was very disappointing. No one was there to greet us. Trying to get into the biilding and find our room was a challenge. We actually ran into another couple trying to get in as well. The property was not very clean and looked worn out. Luckily the beds were clean.

Leisure

2/10

Poor

12 Sep 2020

Scott

Do not stay here

I arrived at the guest house and the door was locked and nobody answered the buzzer. I called the phone number about ten times and nobody answered the phone. I had to go to a different hotel to get a room! I will be requesting a refund.

Self

4/10

Poor

18 Jun 2020

Jammermass

This is not a hotel. These are rental rooms basically. Perhaps I should have had zero expectations because of this fact, but some service, like the room being cleaned in the morning after we go out ALL day, would have been nice. We've lived in Venice for 2 years in the past, so I also understand that things are old, and bugs or mosquitoes are more or less always present...but when I find a silverfish bug 3 centimeters long next to the second bed (where my kids are sleeping), I conclude that this place really has not been cleaned or treated for such pests in a loooong time. I was too scared to check the mattresses. There are coffee pods for the kitchens, if you have on, but since we never really had our rooms cleaned, the coffee was not restocked. Instead, we had to talk to the \"front desk\" attendant, for more...he gave us 2. There is no front desk, no service what so ever really, and from what I could tell no cleaning either. If I was a college student looking to stay in Venice, party at night and pass out in a bed, then this place could work. But I'm not, and would not recommend this to a family.

Business_and_leisure Family_with_children

8/10

Excellent

29 Dec 2019

Verified traveler

No 24 hour front desk

Friends_and_family Family

10/10

Exceptional

05 Dec 2019

Verified traveler

central, beautiful view on one of the gardens at the Canale Grande, in front of the \"vaporetto\" stop San Samuele = perfect!

Business_and_leisure Self

10/10

Exceptional

03 Dec 2019

Verified traveler

Sleeping under an original old venetian wooden ceiling, view on a garden, and in front of the vaporetto stop San Samuele in the center – what else does one want in this phantastic place?

Business_and_leisure Self

8/10

Excellent

19 Nov 2019

Lorraine

Perfect location

It was a good stay right on the water and boat stop, perfect.....and Venice is very beautiful

Partner

4/10

Poor

22 Oct 2019

Verified traveler

it was old. Totally disappointed and very hard to find; no sign that was visible

Leisure

10/10

Exceptional

18 Oct 2019

Adrian

Nice

Great Hotel. Hard to find. Very cozy.

Partner

8/10

Excellent

09 Oct 2019

Verified traveler

Birthday trip

The hotel has an amazing location but very difficult to find. Also no WiFi nor TV signal. The A/C changes to heater at midnight I had to open the windows. The room is beautiful with a priceless view of the canal and the service excellent! I would repite my stay but if I can control my A/C!!!

Self

4/10

Poor

09 Oct 2019

Verified traveler

This is not a hotel it is a two story rundown building with no elevator.
Very difficult to find the entrance it is a wooden door, ring the door bell and they will open it!!! then up interior marble steps with all your luggage then more steps down then more steps up to the check in desk which is a room 8 feet by 8 feet with the owner and a laptop, weird. Dark hallways to a room which has a name no number. You are given three metal keys. one for the wooden entry door one for the door at the top of the interior marble steps and one for the room which is awful to get into the room. Also the lock on the door is very very poor for security. There are wooden spiral steps the the downstairs room and bathroom no handrail and a pull out couch for a bed awful
I would not recommend staying here.

Leisure Family

10/10

Exceptional

06 Oct 2019

Verified traveler

Small hotel, but with great service! The room was very clean with great decor. Junior suite had a great view of the grand canal. Modern touches for comfort. Great customer service!

Leisure Partner

10/10

Exceptional

03 Oct 2019

Verified traveler

A+

Amazing customer service! Stayed late to walk us from the boat taxi to hotel and gave us a mini tour of the area. Beautiful view and nice room!

Partner

10/10

Exceptional

29 Sep 2019

Nicole

We absolutely enjoyed our stay. It was very comfortable, clean, amd had a great view of the Grand Canal.

Partner

10/10

Exceptional

27 Sep 2019

Verified traveler

LocTion was perfect. Balcony over looking the canal was very cool

Business_and_leisure Family_with_children

10/10

Exceptional

26 Sep 2019

Verified traveler

The location was really great--centrally located and close walk to everything. The Vaporetto stop (line 2--use B2 from train station) is right next to the building so super convenient and no long walk with luggage (though that line goes less often) Short walk then cross bridge to Accademia for line 1 which we used more. Short walk to St Mark's Square where we caught cheap boat to airport--Alilaguna--for early flight). Loved the view from window of the grand canal and watching world pass by-extra price for view worth it. Decor very nice and very Venetian. AC--great. Shower water pressure and heat--great; AC--great; Bed comfort--a little firm but totally fine. Shared kitchen/sitting area was a nice bonus. Gulio great to work with--very friendly and helpful. Recommended good restaurant. We thought place was very easy to find and loved our stay. No complaints.

Leisure Partner

8/10

Excellent

17 Sep 2019

LUCILLA

THE VIEW

Our stay did not start off well, no one was at the guest house to meet us and when someone finally showed up, it felt like he was doing us a favor by checking us in. However, once in our room facing the Grand Chanel the view was spectacular, the decor is very traditional, which is expected. Bed is comfortable, although additional sleeping pillows are recommended. Take bug spray the mosquitos can be brutal. The guest house is very well situated and within walking distance of restaurants and shops in minutes. We got a bottle of wine, opened the shutters and stared out at the gorgeous view for hours, very relaxing. Highly recommend this guest house for the pros.

Partner

10/10

Exceptional

07 Sep 2019

Tarek

Must stay in that place

Great place and great people, Julian is very helpful and suit is located very close to St. Marks Square, boat transfer and Rialto Bridge.

Friends_and_family Family

8/10

Excellent

25 Aug 2019

faisal

Location was great and staff (Julius) was helpful. We arrived late around 9 PM and there was no problem to checkin. 10-12 min walk to the San Marco plaza.

Leisure Family

2/10

Poor

24 Aug 2019

Verified traveler

they will charge you more money after you get there as a deposit, you will never get it back after you leave. I'm still fighting to get it back.

Leisure Self

6/10

Pleasant

19 Aug 2019

Verified traveler

Great location, very basic room. Price on the high for what it offers.

Leisure Partner

10/10

Exceptional

12 Aug 2019

Verified traveler

The location is perfect - it's quiet but close to the action. Very authentic experience.

Leisure Family

4/10

Poor

03 Aug 2019

Verified traveler

We should have switched hotels after our first nig

The best things about this place was it was quiet, had a window that opened onto the grand canal, and was on one of the water is stops. However, the comfort was poor- the bed was hard with uncomfortable pillows (I am now having to go to a chiropractor which I’ve never had to do) and the air conditioning was just more of a fan so we ended up getting very little sleep during our stay. In retrospect we should have switched places after our first night there. There is no breakfast at the hotel either.

Family

10/10

Exceptional

26 Jul 2019

Loved it!

Loved our canal view room! Easy to find by taking water bus #2 from the train station and getting off at San Samuele. When we left we walked to San Angelo and took the Aliluguna water bus straight to the airport.

Partner

2/10

Poor

20 Jul 2019

Verified traveler

It’s a fraud, i was at the property from 7:00 till 9:30 pm and nobody received us. There was anyone at the damn property, it’s an old building with a dysfunctional ring bell and the surroundings very scary. I traveled with my family and was the worst experience in my travel history. How do you accept that properties like this stay in Expedia??? I demand a full refund of my money, I was on time at the property, no one opened or attend the door bell. The manager must be an irresponsable one who doesn’t care anything about reservations and travelers needs. I want my money back !!!! I had to pay more for another room in Venice

Leisure Family

6/10

Pleasant

19 Jul 2019

Verified traveler

Lots of mosquitoes at night even with windows closed (possibly from basement as this was a double room). Electricity went out so was unable to charge phones/devices before flight. Location was great.

Friends_and_family Family

10/10

Exceptional

19 Jul 2019

Verified traveler

Nice room and view but our room has a direct wall with the shared kitchen which gave us little privacy as those in the kitchen could hear us

Leisure Partner

2/10

Poor

16 Jul 2019

Verified traveler

We stay for one night and it was very uncomfortable because the AC was not working and it was very very hot. There is not staff to address situations like that as they leave at three.

Leisure Family_with_children

10/10

Exceptional

15 Jul 2019

Denise

Felt like Royalty!

Amazing place if you get the water view room. Perfect location and clean, beautiful room. Felt like royalty. Staff was nice, but the room was not ready at check-in. Hard to \"check-in\" because of the multi-tasking of the staff. Wonderful place!

Partner

2/10

Poor

11 Jul 2019

Verified traveler

Property was beautiful. Good river views. However terrible service from staff. Not accomodating for late night or early flights to provide check in. Didn’t get to sleep at hotel at all

Leisure Friends

8/10

Excellent

07 Jul 2019

Lloyd

Lovely suite and great location , staff very friendly and helpful

Partner

4/10

Poor

07 Jul 2019

Erik

Lots of space, but damp and smelly

Amazing amount of space for the money, but the conditions of the hotel are poor. Damp, dirty, smelly room. Great location right next to a water bus stop, but no outside markings on the building to indicate where to go. Also, this is not really a hotel, but a few apt rooms being rented within a larger building, so don't expect hotel services.

Family