Name: Palazzetto Pisani
Address: San Marco, 2814, Venezia, 30124, IT

6/10

Pleasant

13 Jul 2026

SYNTHIA

The hotel is very antique. Lots of halls with stairs to get into the rooms. My kids had “bites/bumps” in some areas of their body. Itchiness all over. I think the cleaning staff does a great job, but the hotel is so antique and there is wood everywhere, that maybe that’s why we randomly saw little ants. The linens and towels and bathrooms looked cleaned. The staff was very friendly, but the hotel was not our taste. The main entrance is very hidden and dark. Thankfully its location was good and they have great restaurants near by! Once again, the staff was great!!

Family_with_children

10/10

Exceptional

25 Jun 2026

Dana

Wow what a beautiful property- great location.

Our suite was wonderful. It was spacious, beds were comfortable but firm and the bathroom was clean and bright.

The staff was so friendly and assisted with all our needs. Arrival by boat was a little treat.

Definitely recommend staying here. My husband and I stayed with our two young adult children.

Family_with_children

8/10

Excellent

25 Jun 2026

Paul

Definitely old. No AC that was working, but probably typical for this type of property. About what we expected in this type of historic place. But probably needs some updating and maintenance.

Partner

10/10

Exceptional

10 Jun 2026

Osvaldo

It’s really close to the center which is nice you have a lot of restaurants just a minute away. The staff is very friendly and helpful. The property is old but it’s the essence of Venice

Family_with_children

8/10

Excellent

15 May 2026

Amy

Clean room and super comfortable bed! If you like antique decor with modern amenities this is the place to stay! Very cozy vibes and just a 10 minute walk to food and tourist areas

Family

8/10

Excellent

12 May 2026

Jose

My stay at Palazzetto Pisani was a mix of authentic Venetian charm and several important inconveniences that I believe should have been clearly disclosed before booking.

We stayed in the Biblioteca Suite, and honestly, the room itself was one of the highlights of the experience. It was extremely spacious, very clean, and beautifully preserved with an authentic historic atmosphere. The bathroom was also large and very comfortable. One of the most impressive features was the Rococo-style artwork on the ceiling and the classic Venetian décor throughout the suite, which truly made it feel like staying inside a historic Venetian palace. If you are looking for character, history, and old-world elegance, the room definitely delivers that experience.

The hotel staff also deserves special recognition. Everyone was very attentive, friendly, and genuinely helpful throughout our stay. From check-in to departure, the service was excellent. They even helped us arrange a taxi to the airport, which made our departure much easier and stress-free.

However, there were several negative aspects that should be mentioned. First, the hotel does not have an elevator, and this was not clearly communicated during the booking process. Reaching the Biblioteca Suite required climbing many stairs, which became very inconvenient with luggage. This could be especially difficult for guests with mobility issues.

Another disappointment was the “canal view” description in the advertisement. Our room did not

Partner

8/10

Excellent

05 May 2026

Matthew

The Palazzetto is beautiful but sadly the Music Academy next door is under massive renovation. This does not detract from the stay as the noise isn’t awful and starts at a reasonable hour. Would stay here again as the views are just magnificent overlooking the grand canal from the living room balcony. It is a very old property so not all amenities are in working order.

Partner

10/10

Exceptional

01 May 2026

Igor

The location is amazing, the hotel is very beautiful, the only drawback in our room were swarms of ants

Family_with_children

10/10

Exceptional

28 Apr 2026

James

Location was great! Very cool old building with lots of character. We didn’t get to check out the restaurant on site. The staff was friendly. Hotel is close to the square and grand canal for easy transportation.

Partner

10/10

Exceptional

23 Apr 2026

Christopher

Great location - amazing staff!

Partner

2/10

Poor

19 Apr 2026

Hector

Building is outdated and needs immediate restoration

Family

10/10

Exceptional

11 Apr 2026

Amanda

The hotel was ideally located and our room was perfect.

Partner

10/10

Exceptional

30 Mar 2026

Judith

Beautiful view right on canal. Wonderful location. Fun staying in this Impressive old former palace (I believe). Parts have not been restored, but it’s easy to overlook that when you get to stay in this historic site.

2/10

Poor

30 Mar 2026

Robert

This was completely different than I expected. Definitely not a 4-star hotel. Walls were covered in stains and dents, our sink water wasn’t working, urinal was left dirty with urine stains all over it, TV wasn’t working either. Very disappointed.

Family_with_children

10/10

Exceptional

26 Mar 2026

Christian

Awesome hotel! Friendly staff and large rooms!

Family_with_children

4/10

Poor

20 Feb 2026

Rachel

The place was a fire trap. Fire authorities closed the hotel and we were told to transfer to another facility. Communication came through the Orbitz app, which I didn’t have access to until returning to the hotel after dinner. Not what we expected, although the location was pretty good.

Family

8/10

Excellent

08 Feb 2026

Michael

Good clean room, lovely staff, good location

Self

8/10

Excellent

06 Feb 2026

Jeffrey

The hotel itself was great, staff was friendly, facilities clean and well maintained. The building is on the Grand Canal, but the entrance is hard to find, being at the back and somewhat hidden. One issue, not the fault of hotel management, was flooding. For part of the time the access to the entrance was flooded and they set up a plywood walkway above the water to get in. I imagine that is a problem many hotels suffer and I can't blame the hotel.

Leisure Partner

6/10

Pleasant

05 Feb 2026

Samuel

The hotel is fine. It does feel a bit tired and in need of some maintenance, but has no major problems

10/10

Exceptional

22 Jan 2026

Michelle

The staff were amazing and so helpful the room was lovely, however there was water pipes going all night and the boats started with deliveries from about 6am so did not get much sleep, but wow what a hotel so authentic

Leisure

2/10

Poor

21 Jan 2026

Robert

Power and water were turned off gor 7 hours. Staff didn’t offer anything for compensation. They just said that they were not aware construction would be going on. This happened at 8am in the morning when we were trying to get ready.

Leisure Family

10/10

Exceptional

24 Dec 2025

Nicholas

Great location. Stayed in the Suite Aurora, an exceptionally quiet and comfortable lodging. Cristina, Fernando, and the rest of the staff we interacted with during our 5-night stay provided outstanding hospitality and service. Dined at the small in-house restaurant. Elaborate and intimate setting with excellent food (best of five restaurants we sampled during our stay). The gentleman who served us (forgot his name) was highly professional and knowledgeable in both food and wine. Would definitely stay again.

Partner

10/10

Exceptional

16 Dec 2025

MOHAMAD MAJD

We requested a room with two twin beds which they didn’t have at the time so they upgraded us to a sweet that had two rooms each with a queen bed. FREE OF CHARGE. The room was spotless and very spacious with a view of the grand canal. The breakfast hall is breathtaking it really feels like the inside of a palace.Highly recommend this hotel

8/10

Excellent

06 Nov 2025

Julia

If you enjoy history, Palaces and want to experience the grandeur of how the privileged of the day lived, this is a great place to stay on the Grand Canal. From silk lined walls, a fabulous carved ceiling in the bar and the most stunning chandelier that fills the high ceiling space of the breakfast room right down to the beautiful coffee cups that hold your morning cappuccino, it's all beautifully done. As you can tell I really enjoyed the experience.

I wouldn't hesitate to recommend dining there. The food, wine and service was again very good.

My Canaletto suite was in the adjoining Palazzo Foscolo and up four flights of stairs. It was at the back of the hotel with no views, but it was however, very spacious, well appointed, clean and fairly quiet. I was very comfortable.

The best thing for me were that the staff were excellent and extremely helpful. Mamud carried my case up and down said stairs and helped me on and off the Aqua Alta platforms. I stayed in November during a full waxing moon so tides were high, but it cleared quickly.

The breakfast again was good and plenty of choice. Fruit, cold meats, cheese, eggs and lovely fresh bread and coffee. There was also the usual cereals both healthy and not!

I sat in the middle floor Salon savouring the delights of the Grand Canal early evening. The big windows were wide open and it was lovely watching the World sail past. However, if Mosquitos have a taste for you, pack protection as they bite through clothes.

Self

10/10

Exceptional

22 Oct 2025

Suzanne

Wonderful experience in a beautiful building with so much history. Enjoyed our perfect cocktails made by Carlo sitting on the balcony overlooking the canal at sunset. Idyllic! Lovely room. Great staff!

Leisure

6/10

Pleasant

17 Oct 2025

Laura

This hotel is a very old building. As a matter of fact it is on a tilt. NO elevator, that was awful as we had to walk up 4 flights to our room. Room was specious and clean, but on a tilt. The shower was the smallest I have ever used in my life! Front desk person, did not get her name, was helpful in securing our water taxi upon leaving. No bar and no food in this hotel. Convenient to walk to St Marks and shopping and dinning.

Friends_and_family Family

4/10

Poor

17 Oct 2025

Humberto

Clean better.

Leisure Partner

6/10

Pleasant

17 Oct 2025

David

We didn’t eat at the hotel, breakfast was overpriced, our hotel is over 400 years old and our future in the room was well overused…no view from our suite

Leisure Friends

10/10

Exceptional

03 Oct 2025

Catherine

Wonderfully spacious suite with 2 separate bedrooms and a large sitting area in main bedroom. Fantastic views from our suite ( Salute) of Salute church and Guggenheim just opposite. Quiet square but 10 minutes wark to St Marks. Right by Accademia bridge to cross Grand Canal

Friends_and_family Family

10/10

Exceptional

03 Oct 2025

ibrahim

Beautiful

8/10

Excellent

29 Sep 2025

Ross

Good hotel but lots and lots of stairs.

Leisure Partner

8/10

Excellent

27 Sep 2025

Verified traveler

Very difficult to find this classic facility. Signage is poor and you will have a challenge getting to the door unless on a water taxi. We had to walk because Venice Filmfest had zero taxis available. Hope you pack light because no elevator and our suite was up many, many steps. Once up the charm took over and views if near the water are exceptional. Didnt try the food there but overall it had what we came for.

Leisure

10/10

Exceptional

20 Sep 2025

Julie

Enjoyed our stay. Would definitely stay again loved the water taxi right to the door

8/10

Excellent

16 Sep 2025

John

Old world charm

I enjoyed the hotel and the staff was very nice. The first night there was a big party upstairs with extremely loud music until 1 o’clock in the morning so it was very difficult to sleep and I’ve been traveling all day when I addressed this with the staff, they just said Well we have events all the time. I liked the room very much.

Self

2/10

Poor

10 Sep 2025

Gina

9/6/2025 Terrible! Took advantage to my not speaking g the language and had the water taxi drop me off at the wrong location. Had to spend another $75 euros on top of $80 euros to get to the right place. The photos are better than the actual place. It’s old and the area around it is under construction. Would not recommend or return.

10/10

Exceptional

05 Sep 2025

Steven

Excellent pripertyvall around. Being 6'4\" had an issue with the ceiling heights in the room. Going thru doors and n
the bathroom was a head bumper. But for a couple of niights was no big deal.

Leisure

10/10

Exceptional

24 Aug 2025

Peter

Love this small hotel, listening to piano from next door music school on walk from hotel every morning
Rooms lovely, bed comfortable, breakfast ok,
Great base for all areas to walk easily w some lovely restaurants nearby
Our 2nd stay and we will be back on future visits to Venice

Leisure Partner

10/10

Exceptional

20 Aug 2025

Cecile

.

Leisure Partner

10/10

Exceptional

12 Aug 2025

HIN YING JUANA

Lovely hotel

2/10

Poor

23 Jul 2025

Andrew

Don't believe the pictures on their website, misleading. Place needs a total overhaul. We stayed during summer in the presidential suite and roasted in our room, it was cooler outside. On a number of occasions I went reception to complain, said they would call someone to look, then said he came at 4 pm, which was impossible as I was in the room. Then staff said they went into room and was ok. I should them the temp app on phone at 11 pm and it was 29 Celsius. I asked to see manager, he isn't here, when will he be, don't know, can you call him, no. The worst service in an alleging high end hotel.
On top of that, my son and I ate in the restaurant and both were unwell the next day.
DO NOT STAY HERE, not up to level they assume and service is terrible, don't waste your money.

Leisure Family

10/10

Exceptional

12 Jul 2025

Jesse

The most magical hotel i’ve ever stayed in. We got the canal suite and it was well worth the money, huge, stunning, the views of the canal were breathtaking and
the suite was massive with historical charm! Only thing missing was robes in the room. 10/10 will be back!!!!

Business_and_leisure Partner

10/10

Exceptional

25 Jun 2025

Lauren

Nice two room hotel suite perfect for a family traveling with kids. Shutters closed up and got the room super dark at night to get good sleep. Air conditioner did not really work in the kids room so we had to leave their door open so the air could circulate. Staff was friendly and the breakfast had so many yummy options for everyone in our family. We pre-arranged for a water taxi (on Viator) from the airport direct to the hotel to arrive and another water taxi from hotel to the train station for departure and both arrived on time. Overall would definitely recommend.

Leisure Family_with_children

10/10

Exceptional

17 Jun 2025

carlos

excellent service an attention

Business_and_leisure

10/10

Exceptional

11 Jun 2025

Niki Lee Mistelske

We loved our stay at Palazzetto Pisani❤️. Elegant, old palace style. Staff service was perfect. We couldn’t have picked a more perfect stay. Hotel food was excellent. Gondalier nearby, Mathew, gave a wonderful evening gondola tour and his singing voice was operatic. In a score of 1 - 10 we giv red Palazetto Pisani and Mathew a 20 ❤️❤️

Leisure Partner

10/10

Exceptional

06 Jun 2025

Jorge Alejandro

Helpful staff.
Wonderful room.

Leisure Family_with_children

10/10

Exceptional

04 Jun 2025

Jake

Great location!

The Doge room was amazing! Beautiful hotel with beautiful views of the main canal. Great location with lots all around within walking distance. Would highly recommend

Friends_and_family Family

10/10

Exceptional

31 May 2025

Qamar

Great location.

Beautiful place to stay in Venice. Our room was fabulous with some modern touches, staff was really helpful.

Partner

2/10

Poor

25 May 2025

Sarah

This room was not what we booked. When we checked in the older gentleman was not friendly at all and keep repeating that we booked through Expedia. The room I booked had a bigger bathroom and a decorative non working fireplace. The room they gave me the shower was 2ft X 2ft and the bathroom was extremely small. The closet space smelled so bad that I left my clothes in the suitcase. DO NOT SAY HERE!!!

Leisure Partner

10/10

Exceptional

21 May 2025

David

On the canal with a great salon where the hotel provided Orosecco to their guests. The room was very spacious and although there was not an elevator the decor and stairs to our room was beautiful. The service was incredible and the breakfast was quite good.

Leisure Partner

8/10

Excellent

14 May 2025

Kathy

Great sray

10/10

Exceptional

11 May 2025

Elena

Great hotel! Pictures are accurate. Location is perfect. Staff is very helpful and polite. I would recommend.

Partner

8/10

Excellent

26 Apr 2025

Marisela

It is a nice place, only we have some problems with the fucet in the shower that my daughter had to use a different place to take a shower.

10/10

Exceptional

24 Apr 2025

Hannah

Loved this hotel. Excellent view from the balcony , staff were friendly and helpful.

6/10

Pleasant

17 Apr 2025

Zachary

Very Old hotel which does have a charm to it but our bathroom had a very foul odor coming from it. It was also a bit misleading that I asked for a taxi between the airport and they had confirmed via Expedia chat come to find that there is no way other than a water boat which was very expensive. It was never specified other than “taxi”

Leisure Partner

10/10

Exceptional

11 Apr 2025

Shelley

Five stars *****

This is an amazing hotel for exploring Venice, to be able to take time out during the day to relax was just what we needed. We also left our bags pre / after check in / out which made further exploration easier. The view of the canal, the sounds, the smell of the ocean all bonuses. The beds were really comfortable. We would definitely recommend.

Friends_and_family Family

6/10

Pleasant

18 Mar 2025

Faith

Lots of mosquitos

10/10

Exceptional

11 Mar 2025

IAn

Great location and excellent service. Really nice Hotel. Will definitely use again.

6/10

Pleasant

04 Feb 2025

Cheri

The rooms are very old and does not have a fan or A/C. We traveled in January but the room was very Hot when we arrived. The only way to cool it down was open window and then it was Very Noisy. The garbage boat arrived early in the AM. It is not a handicapped accessible hotel. Lots of stairs. We had to switch rooms after night one because the shower drain was clogged and could not be fixed quickly. Entry into the Hotel by water taxi was great but when arriving by land it is very dark and in an area with limited people traffic and it felt a bit unsafe. This property does have easy access to many of the popular sights of Venice. Food and Drinks were great. Staff was also nice, but at times they were hard to reach. The price was good but, I would not stay here again.

10/10

Exceptional

20 Jan 2025

Ruby

Lovely reception staff, helped with all of our questions.

Leisure Partner

10/10

Exceptional

26 Nov 2024

Michael

Beautiful

Lovely hotel, room was beautiful. Was initially concerned when there were no curtains. As I’m a light sleeper, was worried about light coming in - but it was fine.
I did find the room a little cold, my husband found it hot! But the room was gorgeous.
We stayed in the deluxe conte. It had a lounge area, the bathroom was huge. Fantastic shower - the room also has wardrobes / hob / sink tucked away.
I would stay here again. The breakfast was also very tasty and all staff we met were very friendly. It made our first time in Venice really special.

The location was also perfect.

Partner

4/10

Poor

11 Oct 2024

Giuliano

The hosts were very helpful and friendly which was fine however the overall experience was poor. Breakfast was 18€ per person which is ridiculous considering you can find much cheaper options not even a 5 minute walk away. The room was ok. Smelt “old” and was very poorly laid out. The washroom had a shower that was protruding into the bedroom and was completely exposed to the window across from it. Not only that but it someone walked in front of it while someone else was using the toilet you’d get a full view. Just seems like poor planning.

Leisure Partner

10/10

Exceptional

08 Oct 2024

Jason

This hotel was fantastic! Very friendly staff, I highly recommend trying the restaurant. Would stay here again in a heartbeat!

Leisure Partner

8/10

Excellent

20 Aug 2024

vasko

Very good in all aspects

Leisure Partner

10/10

Exceptional

27 Jul 2024

Adrienne

Beautiful property! Kind staff, loved the vintage Italy decor! Obsessed!

Leisure Friends

4/10

Poor

16 Jul 2024

Shayan

The room you see in the pictures is not what you'll get! Upon check-in, we were given a room so tiny that the fridge was placed in the bathroom. Initially, one of the staff members informed us there was no breakfast included. After complaining about the room size, the \"manager\" moved us to a different room but mentioned that the previous room had breakfast included, not the new one.

The new room had no hot water (fortunately, it was very hot in Venice at the time). Upon checkout, another staff member asked if we enjoyed our breakfast, stating it was included in the room. This was frustrating as we had been told otherwise and missed out on breakfast. When I mentioned the lack of hot water, the staff's response was simply \"OK.\"

The building itself is beautiful, and the location is excellent. However, be aware of the poor management and misleading pictures.

Leisure Partner

10/10

Exceptional

08 Jul 2024

Andres

Property had an excellent view and professional staff. Location was okay.

Leisure Partner

10/10

Exceptional

19 Jun 2024

kathryn

Staff was very helpful for my first stay in Venice as a single female traveler. I sincerely appreciate their help.

Leisure

10/10

Exceptional

24 May 2024

Tim

Absolutely loved Palazzetto Pisani
Venice, Veneto, Italy. The staff was excellent, like living in a Fairy tale!!

Business_and_leisure Friends

10/10

Exceptional

15 May 2024

Bernie

what a great place to stay in the middle of everything in Venice. Walkable to everywhere, great food nearby, all the places you want to go with easy access. The hotel is spectacularly beautiful as well and everyone helpful

Business Family

8/10

Excellent

05 May 2024

Lena

Please beware if you book a room at the top, I believe we had a superior room, heat rises and although it was rainy and dreary it was HOT UP THERE! Apparently during the month of May, they do not run the AC at all. When we were in the lobby it was COLD. However our room was uncomfortably warm and the only thing was to open windows and have a fan! I wish we were told this.
We were not recognized as Expedia VIP members, no perks.
Communication regarding getting there via water taxi was great, and although it’s very pricey- $70 it’s definitely worth it! We used a porter for $40 and it was such a long trek (this bares no relevance to the eating- just giving info).
I wanted to stay on the canal but had no view, no possible upgrade, so a little disappointed. It’s very dated, but I definitely expected that. Water runs hit which was good to a fault lol
A little further back but I do feel like I got a true Venetian experience here! And paid for it.

Leisure Partner

10/10

Exceptional

21 Apr 2024

Nuria

It’s a magic place

10/10

Exceptional

26 Mar 2024

Henri

There is a unique charm in staying an old palace like this. I can see why some may prefer a more modern hotel (ex: stairs are pretty steep). We loved our time there and the staff was fantastic. We were in the suite Prestige and it's incredible. A few days to remember.

Leisure Partner

10/10

Exceptional

10 Mar 2024

Amy

If you want the real Venetian experience, stay here! Excellent staff, rooms, food, and location. You feel like you stepped back in history the minute you enter the plaza to walk the narrow streets and path to the hotel.

Leisure Family

6/10

Pleasant

28 Feb 2024

Jason

A day before checking in, I sent the hotel a message via the Expedia booking about the best way to get there with suitcases from the train station and never received a reply. Upon arriving at the station I found a FAQ on their website saying via water taxi or ferry to Accademia and it’s just over the bridge. It forgot to mention the bridge is entirely stairs and torture to move suitcases over which would’ve changed our choice.

The man who greeted us was very rude and had a rant to us (when we didn’t ask) about the restaurant staff not being around the next day. Both he and the person who moves luggage were very very snobby, judgemental and rude all trip. The male receptionist also preferred to gossip than stay at reception and I saw people collect their own stored bags and I put my keys on the hook behind the desk myself when he was busy chatting upstairs instead of being at the desk. I found this highly unsafe when bag storage is in the open and keys are left at reception with no receptionist.

The breakfast buffet had very little hot food, but a wide variety of dessert snacks and pastries. We were thankful it wasn’t included since the eggs were empty and not replaced in the whole 1 hour we sat there.

The room suite was very nice and we appreciated it blocked the light well. There were renovations directly outside the window early every morning, but also afternoon music sounds from next door we enjoyed. It wasn’t a modern room by any means, but it was fine.

Leisure Partner

10/10

Exceptional

24 Feb 2024

Reginald

Love it there

One of the best Hotel in Venice

Partner

6/10

Pleasant

16 Jan 2024

Larry

Not impressed!

The hotel was difficult to find and upon arrival we were instructed to carry our own bags up 4 flights of stairs! The actual palace was impressive because of its age and furnishings but the customer service is lacking!

Partner

10/10

Exceptional

03 Jan 2024

Raquel

Staff and room was excellent

Leisure Partner

10/10

Exceptional

18 Sep 2023

Nicole

Beautiful hotel with great customer service

8/10

Excellent

13 Sep 2023

Leilani

The staff that checked me in was very rude!

Leisure Self

4/10

Poor

09 Sep 2023

Michael

Rooms were not as described. Air conditioning was off the first two nights of our stay. Walls are paper thin, you can hear the people in the next room using the bathroom. Finally the mini fridge is in the bathroom on the floor next to the toilet, absolutely gross.

Leisure Partner

2/10

Poor

03 Sep 2023

Claudia

AC not functioning on the second floor of the building, rooms are small and aged, clean overall but no outlets working, AC is not central is a split and was not working we sleep with 30 degree all night, night audit unable to offer us a fan or a fresh bottle of water and not even able to accommodate us in another room, only one room was left and he was waiting for others guest to arrive. In the morning they treated us like we would annoying them due to the AC complaint, they ruined our first day in Venice we couldn’t sleep or even open no one of the windows in the room, front desk very rude, I am fluently Italian speaker and I heard them talking about the AC situation like it was a disturb for us having us as a guest, we are paying guest, we ask at least for a fan or anything to make it trough the night and all our requests were ignored. We decided to switch hotels the next day and they were unable to offer a refund or neither a complimentary breakfast or only one apology for the inconvenience, they got annoying when we walked out and went to look for another accommodation. Do not stay here RUN away this place is not accommodating and the staff night audit staff is incompetent and extremely rude.

Leisure Partner

2/10

Poor

25 Aug 2023

vicky

Ants everywhere! Filthy rugs in the room. Broken stairs (and about 100 of them to get to the room!). Wi-Fi that barely worked. No A/C
Staff was somewhat friendly but not all, and not helpful in rectifying terrible condition

Leisure Partner

10/10

Exceptional

01 Aug 2023

Masha

Our stay was great. The room was huge perfectly located in the heart of Venice. We could see gondolas bass by our windows. The only thing that was not great was the condition of the rooms is a bit run down. The shower was not in good shape, ceilings had leaks and just overall needs a facelift. The main lobby, sitting room and common areas of the Palazzo were great and well taken care of.

Leisure Partner

10/10

Exceptional

28 Jul 2023

Denice

Beautiful views and excellent staff.

Leisure Partner

4/10

Poor

01 Jul 2023

Debbie

First of all, the staff was charming and helpful. However, we were quite disappointed with our room. We felt there was some false advertising. Our room (the Arabella) had a portable bathroom that was not any bigger than a camper. It was advertised to have a bidet and toilet with shower. Instead it was a hand held shower head. The room was also located past the cleaning closet. It smelled of cleaning fluid and dirty mop. The worst part was we left a day early after getting bed bug bites on our bodies and faces! Wi-Fi didn’t work in the room. The staff worked to remedy this with a booster with little success. Again, the staff was kind. It was a charming hotel- with good food and service, but I would stay away from the Arabella room.

Leisure Family

10/10

Exceptional

30 Jun 2023

Stephanie

This property is old world charm and decadence. We stayed at the Grand Pisani Suite, and felt like we were transported back in the Gilded times. A simple research will show you that this was a property of one of the noble families in Venice, the Pisanis, and this home was preserved well and now serves as a hotel. Do not expect to see a modern hotel that we’re all used to, but understand that this hotel is trying to show you how it was to live in old Venice.
My boyfriend and I loved every single second of our stay. The staff was phenomenal. Ricardo made sure we were comfortable and had everything we needed. We didn’t have to drag our suitcases on bridges, alleyways, as they have their own private dock, leading directly to the reception area. The building is situated right next to the music conservatory, but we were not awaken by any sounds coming from there, instead, we hear it on our way out the property. Piano playing and other instruments drift from the conservatory’s window, as you walk past the conservatory, right after you exit the building, giving the experience an other worldly feel. The property is a 10-15 min walk from piazza san marco and is an easy walk anywhere else. Outside the hotel, is a piazza with a whole lot of dining options and liveliness as well. Overall, our favorite hotel out of the 3 hotels we stayed in on our Italy trip. Would not consider any other hotel coming back to Venice, but Palazetto pisani!

Leisure Partner

4/10

Poor

30 Jun 2023

Kimberly

The hotel staff was generally friendly and accommodating, but there were a few issues during our stay that I wish to address. My partner and I were very disappointed with the ongoing construction from the hotel outside our suite window. We would have appreciated being informed about the extent and intensity of the construction noise prior to our arrival as it was excessively loud and disruptive, highly impacting our ability to relax and enjoy our stay. I hope in the future that the team notifies guests when such circumstances arise, as it greatly affects the overall experience.

There was also a significant lack of clarity regarding the cost of breakfast. Upon checking in, the front desk mentioned the breakfast timings, but unfortunately, there was no clear indication whether it was included in our stay or if there was an additional charge. We consulted the information book in our room, which only provided prices for \"late breakfast\" and lunch (both priced at €20 pp). This lack of clarity led my partner and me to assume that the breakfast service was complimentary. Consequently, we were quite shocked and dismayed when we discovered that the actual charge for breakfast was €28 pp, making it an unexpectedly expensive meal particularly considering we only ate bread, cheese, and fruit. The concierge desk was dismissive to our concern over these costs due to the lack of transparency. We will be requesting a refund for these charges, but I'm doubtful of a positive response.

Leisure Partner

10/10

Exceptional

30 Jun 2023

Clinton

Fantastic experience staying here. Great location and close to Accademia bridge and waterbus. The hotel is beautifully decorated and we felt very welcome. Definitely recommend

Leisure Partner

8/10

Excellent

27 Jun 2023

Verified traveler

You get what you pay for but can wish for more

Our arrival in the evening, reception remains very gracious in welcoming us and taking us to the room while a bellboy brings our luggage after.

The hotel allows you to experience the spatial appointments of a “doge’s” life or a duke as the building is adorned with the Pisani’s family’s furniture.

I didn’t have time to wander as I was there for only a night.

It would be nice to provide more light in the tunnel that leads to the palazzo so it would feel safer, and also easier to find. However, it was only for a few seconds upon entering the pathway until a warm welcome entrances you to a rich but discreet lobby.

Staying in one of the non-canal facing suites, the winding corridors could use a cleaner and fresher smell. Corridors are carpeted and it felt stuffy.

My Asian influence is uncomfortable with many mirrors in the room, one in front of our bed, and one facing a door but they were very kind to drape a white blanket on the one in front of my bed. They do not skip a beat in ensuring your peace of mind and comfort. The shower handle can be fixed better but the room’s wall and furniture surfaces seem be cleaned daily. Bath are by Culti.

The dining area is a feast - you are able to breathe, see light and feel the breeze in front of the grand canal. Breakfast in another room was widely assorted from pastries to cold cuts, yogurt and dairies and Prosecco and fresh strawberries. At the very least good, but not really too fresh, especially the brioches.

Friends_and_family Family

10/10

Exceptional

24 Jun 2023

Elizabeth

We loved this boutique hotel! Location perfect overlooking the canal. It is off the beaten path and has so much charm. The staff were incredible and accommodations were perfect. They actually upgraded us to a 2 bedroom suite which was a nice surprise.
We took a water taxi directly from their lobby to the train station…so convenient and such a unique experience! I would highly recommend. We will stay here again.

10/10

Exceptional

20 Jun 2023

Kiran

Beautiful hotel

2/10

Poor

20 Jun 2023

Jesuraj

Staff was great but it is hard to get to this property as it’s far from main entrance into Venice area. Additionally rooms DID NOT HAVE grand canal view and they wanted like extra 400 euros onto of the 300 we paid already. Not really ideal overall.

10/10

Exceptional

13 Jun 2023

JOSE

Excelente hotel, nice staff, great location. Highly recommended!!!

Leisure Family

6/10

Pleasant

10 Jun 2023

Aiden

Run down property. Got a gigantic room with the view on the 3rd floor and had to climb quite steep staircase.
Although I was happy with very large room, the place is very old and tired, water pressure quite weak, windows keep opening in the night by the wind, got bunch of mosquito bites, given the size of the room, the number of outlets was quite low.
Staff barely spoke english.
When past 12am, we had to ring a bell to have somebody come out to open the door for us.
Due to the location by the water, we had to walk on boards when water comes in as water swells over the street.
Location was ok but not the best considering Venice is a pretty small area.

Leisure Partner

10/10

Exceptional

21 May 2023

Simon

Gorgeous old palazzo style hotel on the bank of the Grand Canal.

Yes it really is down that passageway, and through that arch, and down the end of the music conservatory!

Beautiful throughout, the breakfast room is stunning and the breakfast itself very enjoyable although a little pricey.

The balcony in the bar overlooking the grand canal is something else. We spent an amazing evening drinking cocktails, listening to Italian music, watching the sun go down over the Grand Canal, and saying cheers to any passing water taxis.

Highly recommended!

Leisure Partner

10/10

Exceptional

19 May 2023

Kelli

Fantastic!

Absolutely fantastic! From the hotel location to the view to the staff… superb!

This historic property retains its charm while offering incredible views of the Grand Canal. Very centrally located in a walkable area. The property is gorgeous, but please understand it is not the Hilton - which is a great thing to Us. The furniture is very much period correct, so you will find a few things that show age because they are old and beautiful. Do not come expecting sleek, modern lines - but to appreciate the history of this place.

Our room was up several stairs, so those with mobility issues should inquire before booking.

Would absolutely seek this property out on a return visit!

Partner

10/10

Exceptional

25 Apr 2023

Taghrid

Staff were very helpful, the room was beautiful

10/10

Exceptional

24 Apr 2023

Buddy

Historic hotel in a convenient part of Venice.

Leisure

8/10

Excellent

17 Apr 2023

Ashish

No elevator.
Bathroom was smelly.
Construction noise starting early in the morning.

Staff was super nice

Leisure Family_with_children

8/10

Excellent

24 Mar 2023

Verified traveler

Good and spacious hotel but a bit old

Hotel was a little difficult to locate at the start as the entrance is hidden in an alley. The hotel is a bit old and probably need some refurnishment.
The room we booked was the suite which was very spacious and had several rooms. However, the condition of the room is a bit old so probably need some renovation.
The staff were great and very helpful. Appreciate all the assistance especially Ricardo.
Thank you! Grazie!

Friends_and_family Friends