Name: Palazzo Pianca
Address: San Marco, 2475, Venice, 30124, IT

10/10

Exceptional

16 Jul 2026

William

Nice hotel in great area.

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Carla

I didn’t like that there was no balcony.

2/10

Poor

27 Jun 2026

Matt

Make sure what are reserving on Expedia matches what you are getting at the hotel, sometimes different room and hotel address. make sure AC is available and actually working ,specifically in the summer time when it is 93F

Family

6/10

Pleasant

23 Jun 2026

Joshua

It is a great location in proximity to San Marcos and Doge. A water taxi can pick you up and drop you off just out the back door but you have to ask a staff member who is only briefly there in the middle of the day how to find it. Very strange old building with a lockout that we ended up locked into our room, nobody could figure out who locked us in but pretty unnerving thinking you're trapped in an ancient building. The rooms were large compared to others in the area but I wouldn't go back.

Partner

10/10

Exceptional

27 May 2026

William

Great spot & very central with an elevator.
Super close to the Vaporetto.
Will stay again!

Self

10/10

Exceptional

19 May 2026

Kate

Room was gorgeous, had everything we could possibly need even a great umbrella that we borrow on a rainy day. The room was brilliantly decorated and really spacious, bathroom was brilliant and the balcony was lovely to have. The location was also great, I would recommend it to anyone.

Partner

6/10

Pleasant

17 May 2026

Marjorie

My room did not have a safe and their was no lobby at the hotel. The rooms were clean but the staff was not very helpful. The location was good. The pictures of the lobby were false advertising.

Friends_and_family Family

10/10

Exceptional

14 May 2026

Teresita

Great location nice modern

10/10

Exceptional

20 Apr 2026

Andrew

Such a great place to stay. It’s very central and comfortable

Family

10/10

Exceptional

16 Apr 2026

Mert

Everything was perfect, location, staff, amenities, cleanliness …

Family_with_children

6/10

Pleasant

15 Apr 2026

CHRISTOPHER

Good location but were not given the actual rooms with terrace that we booked.

Friends

8/10

Excellent

27 Mar 2026

M

Staff could have been a bit friendlier. We had to wait a while for someone to show. Otherwise. Great location! Clean. Spacious.

10/10

Exceptional

17 Feb 2026

Christine

One of the best rooms we ever stayed.

Friends

8/10

Excellent

29 Dec 2025

YOUNG IL

.

Leisure Family

10/10

Exceptional

29 Nov 2025

Nikki

The room was clean and modern and most of the staff were helpful. Somehow the pier of S Maria del Giglio were closed during my 2 day stay, it almost killed me us from dragging two 28 inches suitcases and 2 carry ons (coming from Australia for 1 month of Europe trip) all the way from the next closest pier…… and there was a national strike on the day of leaving, had to cross 4 bridges and dragged suitcases again for 1km to Rialto pier…it would have been nicer if I had been informed by the hotel staff about the closed pier…

Leisure Family

10/10

Exceptional

24 Oct 2025

Rebecca

Enjoyed

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

Rebecca

Lovely room and very comfortable beds. Contemporary bathroom with everything we needed. Attentive staff who are very hospitable.

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Ronald

Management is extremely helpful, made transfer arrangements to and from apartment. Make use of taxi stand for easy travel around the city, 3-5 min walk.

Leisure Friends

10/10

Exceptional

18 Aug 2025

Rens

Staff was very helpful

10/10

Exceptional

26 Jul 2025

A

Lovely stay, great receptionist.

The hotel was lovely and the Receptionist was so helpful with our difficulty. We could leave the bags there whilst touring Venice. Just beware that the check in instructions are not always accurate, they said we should go to the Terino to book in but actually we were fine going straight to the hotel. Location was great too, right next to a water bus stop.

Partner

10/10

Exceptional

19 Jul 2025

Marc

Really lovely hotel. Only couple of comments.

10/10

Exceptional

18 Jul 2025

Amy

Beautiful room and an ideal spot to walk to all major attractions. Wonderful restaurants near by.

Leisure Friends

8/10

Excellent

06 Jul 2025

Amanda

Great location, nice room

We were a little suprised to be taken to another building a short walk away. Sadly no lift at this one.
Lovely room, well stocked fridge (free drinks).
Balcony and great air con a bonus.
Location very close to Giglio water bus station.
Opaque bathroom door no fun when you can see your mate on the loo.

Friends_and_family Friends

10/10

Exceptional

18 Jun 2025

Ursula

Not easy to find and at checking the person did not no what he was doing

10/10

Exceptional

03 Jun 2025

Jamal

Excellent room and amenities. Great location and price.

Friends_and_family Family

2/10

Poor

22 May 2025

Ethan

Stayed here one night and never write reviews but what a scam. “AC” is let out through a tiny crack on the floor. When we reached out, the host said he couldn’t do anything and to open a window. So we left hot and with about 40 bug bites all over. Save your money and stay away from here. Also the place smelled

Leisure Partner

4/10

Poor

02 May 2025

Verified traveler

Don’t stay here

This property is misleadingly listed as a hotel, but it did not meet the basic expectations of one. I originally booked a room with Palazzo Pianca but was instead taken to an entirely different building. There appeared to be one individual managing several locations, and there was no signage to indicate where to check in. We were approached on the street by this person and escorted to what was described as our accommodation.

While the check-in process seemed standard at first, we were then walked to a separate, unmarked building. The room’s air conditioning unit was non-functional, and the same individual who checked us in attempted to fix it with no success. When we raised concerns, the management showed little interest in resolving the issues and responded dismissively, saying, \"Well, this is Italy.\"

Overall, this experience was disappointing and unprofessional. I would not recommend staying here

Friends_and_family Family

10/10

Exceptional

16 Apr 2025

CHRISTOPHER

Stylish well appointed rooms, perfect location.

10/10

Exceptional

04 Apr 2025

Destini

Great experience and friendly staff

4/10

Poor

31 Mar 2025

Hyeonsoo

Room was little smaller than the picture. Staff wasn't friendly and
I didn't feel welcomed. But the area is very nice and convenient.

Leisure Family

10/10

Exceptional

04 Feb 2025

Alexander

Very nice stay in a gorgeous room, well stocked bathroom, with all amenities. Location is great for all of the sights you come to Venice for, though you do have to go a little further out to find good restaurants. Daily cleaning and mini-bar stocking was great. Could have done with a larger bin for rubbish within the room.

The only friction really was trying to figure out the check-in process if arriving outside of hours (8am-4pm). Hotel Torino, round the corner, is the 24/h check-in location, which is fine, but it took a couple of days for email/text replies to confirm the process ahead of our stay.

Leisure Partner

6/10

Pleasant

15 Oct 2024

Piera

This property is difficult to find. All other hotels in area have huge signs. This one a small 6 x 4 maybe on doorbell. I wasn't the only guest whom had trouble finding it.

Nice place, convenient to the square, within walking distance.

Room was nice.

My biggest beef was, because i have no upper body strength, it was difficult for me to push those solid wooden doors open.

Overall, it was nice!

Leisure Self

10/10

Exceptional

29 Sep 2024

Lauren

Amazing and perfect stay! Absolutely beautiful suites and nice rooms to celebrate a wedding in Venice!

Leisure Family

6/10

Pleasant

26 Sep 2024

Martyn

Unfortunately i was unable to stay here, due to the airline rescheduling my flight, but it looked amazing. They still took my money though which i guess they are entitled to do.
Please read the small print, the reception is only open for a short time in the afternoon and isn’t actually at the property. Be aware that you can get a train as far as Venezia St Lucia but after that you have to get the Vaporetto (line 2) or a water taxi. It takes 30 or so minutes. And the streets of Venice are v confusing! My advice unless you are arriving early is to look for a hotel you can walk to easily from Santa Lucia

10/10

Exceptional

17 Sep 2024

Charlotte

A gem in Venice

Palazzo Pianca is an absolute gem!
The location is great - close to all the main attractions and right on a vaporetto stop
There are plenty of good bars / restaurants on the doorstep for breakfast (which isn’t offered in the hotel but there was a fridge and coffee machine which was more than enough)

Easy to communicate with - very helpful with transfers, restaurants etc

The rooms are modern but many retain the charm of the old building (the suite was exceptionally good value)

Friends_and_family Friends

10/10

Exceptional

30 Aug 2024

Ryan

Amazing stay in Venice

Wonderful modern room. Very clean and had a turn down service everyday with new towels and even the mini-bar stocked back up every day!

AC was working amazing which is such a relief when it’s 30 degrees outside!

WhatsApp concierge worked wonders, there is a lobby but reception only available until 4pm, but their sister hotel around the corner is open if needed.

We checked in at 2am but someone met us to check us in which was great.

Location is amazing, a quiet square very close to the water bus stop which serves the airport and local islands. Also very close to all the main attractions in Venice without being overcrowded like railto bridge.

the room was so nice, only thing it lacked was a balcony or view, but it wasn’t a big deal to us.

Bed was super comfortable and very large!

Thank you

Partner

10/10

Exceptional

28 Aug 2024

Farzad

Clean, beautiful, modern

Friends_and_family Family

10/10

Exceptional

26 Aug 2024

Ryan

Amazing stay in Venice

Wonderful modern room. Very clean and had a turn down service everyday with new towels and even the mini-bar stocked back up every day!

AC was working amazing which is such a relief when it’s 30 degrees outside!

WhatsApp concierge worked wonders, there is a lobby but reception only available until 4pm, but their sister hotel around the corner is open if needed.

We checked in at 2am but someone met us to check us in which was great.

Location is amazing, a quiet square very close to the water bus stop which serves the airport and local islands. Also very close to all the main attractions in Venice without being overcrowded like railto bridge.

We did have the mezzanine suite so the room was so nice, only thing it lacked was a balcony or view, but it wasn’t a big deal to us.

Bed was super comfortable and very large!

Thank you

Partner

8/10

Excellent

29 Jul 2024

Angie

Great location …

Business_and_leisure Partner

8/10

Excellent

26 Jul 2024

Iram

We booked 7 rooms in this hotel but our 2 rooms (Annex) were in next block not in same building. A little inconvenient for us.

Leisure Family_with_children

8/10

Excellent

23 Jul 2024

Rafael

It was great. Customer service could use improvement, but this is a small boutique type hotel. The annex rooms are not in the same building or square as the main hotel. This should be explained in more detail in the reservation. The annex rooms do not have an elevator. Also not disclosed.

Friends_and_family Family

10/10

Exceptional

21 Jul 2024

Nicole

So friendly and so clean. Close to so many things. We had a great time

Leisure Family

10/10

Exceptional

20 Jul 2024

Kristena

This property was amazing! Loved every moment of our stay

Leisure Family

8/10

Excellent

18 Jul 2024

Amina

Hi our rooms were in another building Anex did not realize at the time of booking. So it was a bit disappointing since we booked 7 rooms and 2 were in another building. It should have been mentioned on the website. Overall experience was great reception was closed in the evenings so had to what’s app for any issue. Rooms were clean and very comfortable beautifully decorated and all the rooms were excellent.
My mother’s room on the 3rd level AC didn’t work properly and it wasn’t as cool as others rooms.
Overall we had a great stay and they arranged taxis for us from the hotel to the airport.

Staff were co operative and replied to our what’s app message quickly. Reception area should be improved since the rooms were so nice.

Leisure Family_with_children

10/10

Exceptional

15 Jul 2024

Nicola

Fantastic hotel in a great location.

This is a great little hotel in a really good
location just a 10 minute walk to St Marks Square. Very clean and comfortable. We had a mezzanine room which had a bathroom and living room area with sofa and TV down stairs and a very comfortable bed upstairs. Our son had a sofa bed downstairs which he said was very comfortable too. Toiletries, bath robe and slippers were provided as was a complimentary mini bar which we found handy after a day out sightseeing in mid thirty degree temperatures. Breakfast is not available but this didn't matter as only a two minute walk away is a little place you can buy croissants etc! Staff were very friendly. Would highly recommend this lovely hotel.

Friends_and_family Family

4/10

Poor

15 Jul 2024

Debra

This is a very small hotel and the people that work the desk are in a back room. You are lucky if you catch them there and they let you know that they are very busy and get put out if you ask for anything. They are difficult to understand and rude.
The woman that we had the second day was better and walked us to the water taxi after my son in law called the hotel for me.
I would not recommend. There are better lodging options.

10/10

Exceptional

14 Jul 2024

Alejandro

Great facilities and very friendly staff. Would certainly stay there again.

Leisure Family

8/10

Excellent

05 Jul 2024

Abdulrahman

Venice

Couzy room at the 5 th floor. But the toilet has little privacy.

Partner

10/10

Exceptional

01 Jul 2024

Alejandro

Great location. Perfectly maintained property. Highly recommended.

Leisure Family

10/10

Exceptional

29 Jun 2024

Donna

Very clean and great location!

Leisure Friends

10/10

Exceptional

24 Jun 2024

Elizabeth

Great location

This is a lovely hotel situated a 1 min walk from Giglio water bus stop on line 1. It is only a 10 minute walk from St Mark's Square. The area around the hotel is very quiet and the room was lovely.
The only downside was the bathroom is made from frosted glass walls so not as much privacy if you're sharing the room while you're using it!

Partner

10/10

Exceptional

23 Jun 2024

Verified traveler

Fabulous little gem in the centre of Venice

The location of the hotel was fabulous, walking distances to all the major attractions. Love the fact the mini bar is included, plenty juices, water and even Prosecco as night cap.

Self

10/10

Exceptional

13 Jun 2024

Elisa

Beautiful Hotel, walk to everything, Vaporettos and Gandolas a walk away. Hotel is amazing!

Leisure Partner

10/10

Exceptional

13 Jun 2024

Mark

Beautiful

Leisure Family

6/10

Pleasant

02 Jun 2024

Karen

Interesting hotel room

Had a penthouse room which was unusual. No room in bathroom to put out anything. Bath gel soap was out. King bed was extra large do that was nice. No extra blankets. Small room although the booking said it was a double room. Not sure what that meant.

When checking in, there was one man on the bottom level. He leaves at 6pm so there is no one there to help with questions, etc. Only way to get help was to call a number. We did do this and got a response but found the whole process rather strange.

Friends_and_family Friends

10/10

Exceptional

01 Jun 2024

Richard

Good clean and modern room

Very good and clean room. Nice shower space and good amount of amenities such as toothbrush, toothpaste and mini bar was free. For this price in Venice is very good consider most hotels are old and dirty.

Friends_and_family Family

6/10

Pleasant

26 May 2024

PatriciA

The hotel is new and comfortable but it does not have breakfast or room service. Also the reception works only from 8 to 5 pm which is not good for a hotel with this price . I did not receive any VIP amenities and when asked for a late check out they did not give me

Leisure Friends

10/10

Exceptional

05 May 2024

Amy

Nice property in a good location for exploring Venice.

Leisure Partner

10/10

Exceptional

06 Apr 2024

Peter

Fantastic hotel. Man on the front desk was extremely helpful. Organised us a taxi and a meet and greet to Morano Island.
Fully stocked mini bar and coffee machine stocked daily. Perfect location. Only thing missing was a floor length mirror (only had 1 in bathroom above sink)

Leisure Partner

10/10

Exceptional

03 Apr 2024

Vassilis

In the heart of Venice... without noise

Excellent lication in the heart of San Marco. The advantage is that the rooms are in a quite street while in 30m is the most crowded street of Venice. The room is brand new renovated and pet friendly.

Friends_and_family Family

8/10

Excellent

09 Mar 2024

AIDIMAR

Facilities excellent but the men that received us in feont desk not very friendly. With my VIP status i supposed to received 1 bottle of wine daily but the staff didnt know that. The hotel is not identified, dificult to find if your GPS didnt function as per poor signal.

Leisure Friends

4/10

Poor

09 Mar 2024

Marta J

Mini bar is great, showers and bathroom are recently renovated and beautiful. Everything clean and neatly organized. Hotel is near the Marco Plaza, excellent shopping area with designer stores and bar restaurants and gondolas are everywhere

Property is not identified outside; not easy to find. When we arrived to the “front desk”, the man was rude and short of words; he slamed his fist in the table when he asked a question to one person in the group and a different person answered.The man lacks proper customer service.

Franchesca, do not bother to blame me or get defensive because of my feedback, like you did with other reviews, instead use the feedback and make your hotel better: this is what the reviews are for, to help you improve the quality of your service.

Leisure Family

10/10

Exceptional

03 Mar 2024

Akshay

Very nice large luxurious room that is very modern compared to the other hotels in the area. Really nice aesthetic and well put together. Only downside at night time there is no reception however you can contact on WhatsApp so not a big issue, overall brilliant hotel with gondola service on your doorstep.

Leisure Partner

10/10

Exceptional

01 Mar 2024

Francisco

Awesome location and facilities, walking distance from everything.

Leisure Family

10/10

Exceptional

16 Feb 2024

Cath

Really great place to stay, fab location, friendly staff - would definitely recommend

Friends_and_family Family

8/10

Excellent

17 Jan 2024

Michael

Very nice place, but unfortunately supposedly the double rooms all face a wall so there’s almost no daylight. We didn’t get an upgrade to a room with a light or an upgrade at all despite it supposedly being a perk (as seems to be typical). We asked about it but were told nothing else was available. The site had other rooms available for purchase the same nights, however. Otherwise it’s a very nice well appointed room.

Leisure Partner

10/10

Exceptional

15 Jan 2024

cathy

Bunting’s

Fabulous hotel and the room was amazing.
Spotlessly clean. Mini bar restocked daily and the staff were super friendly and polite- nothing was too much trouble. Located in the heart of everything. The boat ride to and from airport is like one minute walk.
Can not fault this hotel at all.

Friends_and_family Family

10/10

Exceptional

02 Nov 2023

Graciela

Loved the modern decor with hints of old world touches. Hotel conveniently close to ferry station which made arriving and leaving with bags easier. Staff extremely helpful and accommodating. Only issue had was with tvs that were not working consistently but since we were out and about most of the time it was not a big issue. I would definitely stay here again.

Leisure Partner

10/10

Exceptional

30 Oct 2023

Keita

Great place, comfortable room facilities. The hotel is perfect choice for your Venezia trip.

Leisure Self

10/10

Exceptional

27 Oct 2023

Deborah

Excellent room - big and modern. Clean with lovely amenities and mini bar included. Will definitely stay again.

Leisure Partner

8/10

Excellent

14 Oct 2023

Susan

Our hotel room was simply gorgeous, modern, clean and very special. The only hitch for us was upon arrival one member of the staff was cold, unfriendly and not helpful at all. The other staff members were terrific The location was great with access to transportation and walking. Venice is so unique and beautiful! If you can see it!!

Leisure Friends

10/10

Exceptional

01 Oct 2023

Farzaneh

Very clean, good service, close to everything,

Leisure Partner

8/10

Excellent

30 Sep 2023

Suzanne

Beautiful Venice!

Great location, short walk to St Marks Sq and most of the popular sights. Pleasantly surprised that the minibar and coffee facilities were complimentary. Quiet location with a lovely restaurant right next door. Good sized room, however the shower never heated up, the toilet seat was broken and communication via email was slow and sometimes not answered. Also I’m pretty sure our room was not the penthouse as advertised.

Partner

6/10

Pleasant

29 Sep 2023

Kevin Corcoran

Nice rooms, just disinterested staff. I stood around in the lobby for a half hour, confused and trying WhatsApp with some random woman that asked my checkin time the day before so I could get her “colleague” to show up. Very weird and confusing. Other than that, had no problems!

Leisure Self

10/10

Exceptional

29 Sep 2023

Janissa

Beautiful stay!

10/10

Exceptional

25 Sep 2023

Ana

We have a great time staying at Palazzo Pianca, definitely coming back

10/10

Exceptional

14 Sep 2023

Alison

Great place to stay

This was an excellent location and stay. The staff were terrific and the room was delightful.

Partner

8/10

Excellent

29 Aug 2023

Kelsie

Room was very nice, area was not too far from the city center, and I was reached out to by a very kind staff member before we arrived just double checking when we would check in and she gave us directions on where to go to get there. Loved that.
All in all a good experience.

Leisure Partner

8/10

Excellent

25 Aug 2023

Oren

Chic, comfortable rooms. Staff is helpful and available, as needed (if not attended, agent is available at nearby hotel). Excellent value. Only quip would be to improve hot water and water pressure. Otherwise, quite happy with the stay.

Leisure Self

8/10

Excellent

15 Aug 2023

Vince

.

Leisure Partner

10/10

Exceptional

12 Aug 2023

ayodele

Fantastic

Friends_and_family Family

10/10

Exceptional

08 Aug 2023

William

Great location, clean, comfortable bed and pillows, quirky room layout and quiet

Leisure Partner

8/10

Excellent

20 Jul 2023

Dylan

Overall a good stay. Very close to water taxi stop which is helpful when carrying luggage. Check in was a bit difficult and there is not someone there 24h so important to tell them when you plan to arrive. Our flight was delayed and was greeted by a very unfriendly man. However the peacock suit was amazing and highly recommend. Good location and amenities. The design and comfort of the room were great and overall would recommend the place. Just keep in mind it’s a boutique and not necessarily a regular hotel.

Leisure Family

10/10

Exceptional

06 Jul 2023

Roberto

Clean rooms, great stuff and location. Close to many attractions

Leisure Family

10/10

Exceptional

04 Jul 2023

CLAUDIO

Excellent, modern rooms near St Marco square

Leisure Partner

6/10

Pleasant

28 Jun 2023

Florian

Room is too hot to sleep

The place and location were quite nice. The biggest issue is the not working air conditioning. The room was 30 degrees at night which made sleeping, especially for our toddler, very difficult. I would not stay here again

Friends_and_family Family

4/10

Poor

17 Jun 2023

Aneesa

Room, building and location to main attractions were great. However, there was zero soundproofing and our room was above a restaurant. It was very noisy until midnight and the noise would start up again by 5am.

Leisure Family

4/10

Poor

16 Jun 2023

Marisela

Disappointing

The hotel was easy to find, a quick walk from the Giglio water boat stop. The room was beautiful, spacious and clean. However, the air conditioning did not cool. We wrote a message to management through What’s App and they just answered that they checked the AC and that it was working. No one actually called us or stopped by the room to check the temperature. The temperature never went down in the room. Needless to say, we were not happy and it was uncomfortable.

Friends_and_family Family

8/10

Excellent

05 Jun 2023

Daniel

Location!

The location of Palazzo Pianca was perfect - close to everything. We had a little difficulty finding it - the sign is very small. Everything about staying here worked well, though it does feel like a new property where some things are still being ‘figured out’. Front desk staff available during the day, and they helpfully arranged our water taxi back to the train station. We would stay here again - location is very convenient, room is new and clean, overall we had a good stay.

Partner

10/10

Exceptional

30 May 2023

Tradene

Awesome

I loved our room, it was spotless clean and the bed was super comfortable. Very modern. Great location as well. Would stay here again. Thank you!!

Partner

8/10

Excellent

17 May 2023

Wei Hong

The room is clean but quite small, location is good.

Leisure Partner

10/10

Exceptional

10 May 2023

Ben

Perfect for weekend getaway!

Beautiful hotel that has been recently renovated, very modern and clean. Superb location just off the main canal and on a quieter street, silent at night but just round the corner from restaurants and bars. Room had everything we could need and the staff were very friendly. No reception after 4pm but staff at linked hotel across the street were there if needed. Great hotel and will definitely return again someday!!

Partner

10/10

Exceptional

07 May 2023

Joseph

Love the property, very convenient…

Leisure Family

10/10

Exceptional

06 May 2023

Catherine

Lovely little hotel, modern rooms, perfect location

Partner

10/10

Exceptional

03 May 2023

Barbara

Great all around

Very nice room, just off the canal. Close to the water transit system. Very comfortable bed. Great shower. Also close to shopping and next door to a great restaurant.

Partner

10/10

Exceptional

01 Apr 2023

James

This property was amazing! modern, clean, quiet and the perfect location! Easy access from the airport - take the orange line water bus. (drops you off within 30m) Easy for cafes and restaurants. 10 min walk to all the big sites.
I will be recommending this hotel to anyone who goes to Venice.Thank you!

Leisure Self

10/10

Exceptional

15 Mar 2023

Andrea

Great

8/10

Excellent

15 Feb 2023

Dylan

Hotel was brand new and very nice. Rooms were small.

Leisure Family