Name: Messner Hotel
Address: Dorsoduro 237, 216/237, Venezia, 30123, IT

2/10

Poor

30 Jul 2026

Thomas

Hotel is very dated and old it was very dusty and mouldy. The corridors to the room were dusty and some areas leaking water which you could see. The room itself was very dusty, random patches, unfinished alarms and lights, exposed wires! The shower curtains were mouldy and the curtains to the window were also mouldy. Shame, as it’s a superb location it just needs a big revamp and massive clean up.

2/10

Poor

29 Jul 2026

James

The property listing stated that our room included a private exterior bathroom. Upon arrival, we discovered that the bathroom was actually shared with other guests, which was a significant misrepresentation. In addition, we experienced the following issues during our stay: * The shared bathroom became completely clogged during the night by another guest. This was not caused by anyone in our party. * We reported the issue promptly; however, the bathroom remained unusable through the following day. Since there was only one shared bathroom available to us, we were left without functional restroom facilities. * Because the problem remained unresolved and the accommodations were not as advertised, we were forced to check out one day early and secure alternative accommodations at our own expense. * The shower was extremely small and showed significant mold growth, raising concerns about cleanliness. The hallways are filthy. * The room had broken air conditioning, and did not work at all, despite the extreme summer temperatures. * Numerous basic amenities were not functioning properly, including most of the electrical outlets not working, the light fixture, and the television. * The mattress on one side of the bed had deteriorated to the point that it sagged dramatically, making it difficult to sleep safely and comfortably. It was like sleeping on a slope. * As a family traveling with children, we were also uncomfortable with the shared bathroom arrangement after encountering

8/10

Excellent

26 Jul 2026

Maria

This is a cute little hotel, the place is outdated but clean, the room was nice and cool.

2/10

Poor

23 Jul 2026

Gohar

Did not like anything about this hotel

2/10

Poor

22 Jul 2026

Delandy

El lugar totalmente sucio puedo entender que es una ciudad vieja pero no tiene nada que ver con la limpieza,
No hay nadie que te asista , el aire no funcionó y con descaro solo dijeron que no funcionaba, buscaron un ventilador con defecto , la bañera orrible de sucia dios mío lo peor que e reventado en mi vida

Family_with_children

6/10

Pleasant

10 Jul 2026

Natalie

Can be a bit confusing to know where to check in, as the address given to you is not where the reception is. I understand that Venice is literally in water but the condition of the rooms are musty, moldy, and old. House keeping does a good job but there is definitely mold and grime in the bathroom, with the carpets in the rooms being discolored and making the room feel off-putting. There is air-conditioning but it does not help, it may be 'centralized' but it just makes the room feel hotter, in fact it is cooler outside. Despite the hotel being kinda bad though, the area can't be beat. Easy access to the water transport to get to San Marco and San Polo very quickly! The restaurants nearby are extremely expensive but getting into the main center of Venice is very easy so getting good, valuable food, is manageable. There is a good grocery store nearby and Dorsoduro is a good quiet neighborhood in comparison to the other high foot traffic areas in Venice.

Self

2/10

Poor

08 Jul 2026

Renee

Do NOT book this hotel!! We came in at 10:20 at night in the pouring rain after a super long flight and no one was there to let us to our room. Hotels.com said “they sent you an email with instructions” there was no email. After 3 hours of back and forth they FINALLY put us in another hotel but I’m actually glad they weren’t there because this looks NOTHING like the photos. This is a run down, super FILTHY hotel with no air conditioning, it smells so bad in the little lobby area we were able to get into. We spoke with a few people staying there that were smoking outside and we dubbed it the catfish hotel. Owners never contacted us, refused to respond to hotels.con besides “we sent instructions to email” DO NOT STAY HERE!

Friends_and_family Friends

4/10

Poor

03 Jul 2026

Roberta

The carpet in the bedroom was discoloured in a few places which It looked horrible.

When when I wanted to turn off the air-conditioning I was advised to go downstairs to reception for the remote control. I was advised that there is only one remote control for all of the rooms that have the air-conditioning units. This is just simply not good enough. The more worrying thing about this was the Staff felt that this was quite normal. I have never experienced this before in my life. There is nothing around to go and get something to eat outside of the hotel.

Partner

2/10

Poor

29 Jun 2026

Sherryann

This hotel was filthy, the light switch was falling out the walls, the window was broken causing mosquitoes to come in, mold on the ceilings and on the bathroom tiles, carpet stained and discolored and the worst of all the air conditioners don’t work. I reported it to the front desk concierge. He placed me in another room, same problem, he chipped the breaker and that didn’t solved the problem. I asked for maintenance, he said not at this hour they’ll come in the morning. I stayed the night in the heat, went touring in the day only to come back and find no one came to fix it. I asked for a refund for the remainder of my stay and was told they cannot. This was the worst experience to have in such a beautiful place. PLEASE AVOID AND DO NOT STAY HERE!!!!

Self

4/10

Poor

27 Jun 2026

Lisa

The hotel is nothing like the pictures on Expedia. The location is great but the room was very old and not maintained properly at all. The WiFi didn’t work and one of the beds had no frame it was just a mattress on the floor. A positive was that the bedding was clean and it was a safe and convenient area

Family

2/10

Poor

24 Jun 2026

darin

We checked in and our room was around 90 degrees Fahrenheit. They were sold out and admitted it was not working but didn’t have another room, the front desk gentleman was very friendly, and said we would get full refund and we left and found another hotel in Venice… but the refund never happened. To date, I have not seen a refund for two nights that I never used. I highly recommend avoiding this hotel due to service and you can’t even turn around in the sweltering room.

Partner

8/10

Excellent

14 Jun 2026

Yareneys

Location was excellent and cute room decoration. The floor carpet was very dirty. Central Air conditioner was very hot 26 ° Celsius and was controlled by the hotel , The room was really hot it was very hard to sleep in that temperature, plus the awful pillows.

Partner

10/10

Exceptional

30 May 2026

John

Very hot without air conditioning - wouldn’t stay there in summer

Friends

4/10

Poor

26 May 2026

Matthew

Bathroom had peeling paint and signs of mold.

Self

2/10

Poor

26 May 2026

Vanessa

No internet. No tv. Mold in room and shower. No AC.

Family

2/10

Poor

21 May 2026

Kelly

The wifi in the room was very spotty. If our room had air conditioning we couldn't tell as we needed to open the windows to stay cool and get air circulation. The room was very small and the shower was filthy with mildew in the grout. The hotel doesn't have an elevator so managing with luggage is a challenge.

Family

2/10

Poor

21 May 2026

Marni

This hotel is in desperate need of a deep clean and maintenance. We travelled with friends. Both rooms smelled heavily of mildew. You can not control the heat pump/ac in the room so it’s generally uncomfortable and damp.
1. Upon arrival we were walked from check in to the building our rooms were in. The host put the key in the slot to turn on the lights and took off before we could ask a single question.
2. The rooms are so small that you can not put your luggage anywhere but the bed and you wouldn’t want to anyway as the carpet was stained and dirty.
3. the wifi which was supposed to be included does not work in the rooms
4. The “amenities” are a tv in the rooms which didn’t work (not an issue as we didn’t come to Venice for television) and a blow dryer.
5. The shower is tiny and the one in our friend’s room was broken and sprayed water all over the bathroom. Ours worked okay but the old plastic shower curtain clung to you which gross.
6. No place to put anything but an old broken wardrobe.
7. Front door to hotel/rooms doesn’t lock (or even have a lock)
We are pretty easy going travellers and were prepared for old and some water damage as it is Venice but nothing could have prepared us for the rooms we had. We avoided being in it except to go right to sleep and then up and out immediately in the morning. There is nothing is included, just the worst room you’ll likely ever see.

Friends

6/10

Pleasant

18 May 2026

Jennifer

We were utterly disappointed with room 19. I’ve never been in a worse room.. although it was mostly clean, the wallpaper was moldy, the room was musty, the bathroom toilet did not work and the hallway and rugs were filthy. Unfortunately, they were not able to put us in a different room until the next day so we suffered greatly. The next day we were moved to room 40 which was much much better. For the money, I would stay there again, but never ever in room 19.. The management was very nice, but unfortunately the establishment is understaffed and ineffective. Expedido was little help in resolving the issues... Venice is really gorgeous and these rooms have a lovely view over the canal. It’s quiet and charming..

4/10

Poor

10 May 2026

Rebekah

The room was very dirty and moldy the smell was horrible

Friends_and_family Friends

6/10

Pleasant

09 May 2026

Jacintha

Have plans to keep you busy and out of the room for as much of the day as possible. Very dark room with nothing but beds and a bathroom. The bathroom was not clean and when you showered, the water ran everywhere and you would have wet feet everywhere in the bathroom afterwards.

Family_with_children

4/10

Poor

02 May 2026

Jan

Room barely fit the two single beds. Really outdated (as in the 90s would be an upgrade) . Staff was fine but certainly not particularly friendly. Pretty good location and that’s the best part of it. Got a rash on my back, which I can’t think of getting from anywhere else. Really thin sheets. Wouldn’t stay again or recommend. There are better options.

Family

6/10

Pleasant

26 Apr 2026

Tanya

We booked the superior double, canal-view and en suite room but the staff said that wasn't available when we checked in. The room we were given was a small room (not canal view) with the bathroom down the hall. We had a lot of trouble getting the key to unlock the bathroom, the sink in the room was stopped up and had trouble draining, the hairdryer/outlet didn’t work, and there was no WiFi reaching that room either. Staff said we should email to receive money back on that room but no one has responded (still, several weeks later). On the second night we were moved to a canal view room which was much better and as expected. It was a bit of a faded glory hotel but the location was good and the better room worked out fine (not amazing)

Partner

2/10

Poor

21 Apr 2026

Rishna

Run down property. Not as described on listing: missing tv and no connecting rooms. Old and poorly maintained. Allergies probably caused from mould. Small confined space for a family of 5. No kettle, no wifi, no tea/coffee, no chair, no table, broken hairdryer and lots of mosquitoes. Only 5 beds in a room that feels claustrophobic. Reception is useless.

Family_with_children

2/10

Poor

10 Apr 2026

Samim

This hotel is Very terrible place to live even very disgusting as Wel as there is no one in the reception to show the room as we had to wait too long for get someone help us .
Actually this hotel is doing fraud with tourist , to be hohent we are not coming here for staying whole day or night just to sleep for little while 'on the other hand this hotel take the advantage from tourist this is the reason tourist not coming that much. I dont recommend anyone to come this hotel .

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Anthony

Clean, comfortable and cozy rooms. Pleasant atmosphere and very friendly staff. I had a wonderful stay and I will definitely go back.

Self

2/10

Poor

07 Apr 2026

Chloe

This is something from hotel hell. As soon as you enter the property, the wall paper is falling off the wall and the stairs are a trip hazard. There was bags of rubbish left in the corridor for most of our time. When we entered the room, it got worse. The carpet was filthy, shower was filthy, sockets, WiFi and TV didn’t work. The bed was not even a real bed, it was two single camp beds pushed together. No expenses spared on the pillows or mattress, we had a terrible sleep. The place just generally stunk. The hotel looks nice on photos, but it clearly hasn’t had any maintenance since the 80’s. I can’t believe I booked this for our honeymoon, but Easter weekend meant it was super busy and we paid above the odds for this place.

Partner

2/10

Poor

06 Apr 2026

Simon

I expect a partial refund from hotel .com. I paid extra for a canal view room. Arrived and told they are full and we have a room with no view. If I don’t like it to call the police. Rude horrible staff

10/10

Exceptional

22 Dec 2025

Erick

Very good 👍

6/10

Pleasant

08 Dec 2025

Jonathan

Room was very tired, wardrobe not in good shape. We left early and paid to stay at another hotel. 😞

Leisure Partner

4/10

Poor

26 Nov 2025

Saadat

Rooms were not clean. Basis amenities like electric kettle was no there...no drinking water...

Self

10/10

Exceptional

12 Nov 2025

Andrea

Very convenient hotel

Leisure Family_with_children

10/10

Exceptional

11 Nov 2025

Valentyna

Clean room

2/10

Poor

01 Nov 2025

James

Room is dingy, no internet/wifi (as promised) and no television (linked through the internet). Basically, none of the amenities offered were available. Concierge only redirected me to a dead end info@ email address to lodge a complaint. Very, very disappointing experience.

Business_and_leisure Self

2/10

Poor

28 Oct 2025

Sam

Utterly dreadful

The photos on the website are so far removed from reality. The room was a disgrace. It was pokey and small. The carpet is faded and knackered, the furniture is falling apart and battered, the fabric wallpaper was coming away, there is mould in the bathroom, the shower was dreadful and had an awful lip on it which was sharp and you can catch your toes on, the bed was like two camp beds pushed together, the WiFi doesn’t work at all, the tv on the wall was wonky. Even the corridors are horrifically shabby getting to the room.

The rooms are in a separate building to the surprisingly nice but tricky to find reception, but that’s where the good bit ends.

I’m surprised this place has any stars and is not worth a fraction of what I paid.

Self

6/10

Pleasant

12 Oct 2025

ADRIAN

Cheap stopover

Cheap stay in Venice to get a connecting flight elsewhere. You get what you pay for with this hotel. It's a little tired and shabby but it was perfectly clean, the service was excellent and my stay was nothing like some of 5he fantastic horror stories on Google.

Self

2/10

Poor

06 Oct 2025

Alexander

The only hotel in 42 non refundable bookings world wide that would not refund a booking made 4 months in advance when my wife was diagnosed with cancer and started immediate treatment so that we had to cancel our trip. Hotel used excuses like laptop not working to not respond to questions.

4/10

Poor

30 Sep 2025

Margarita

Dirty floors, mosquitos, broken tiles and bad beds. Poor breakfast

Business_and_leisure Family

2/10

Poor

29 Sep 2025

Nathaly

Staff was very rude and unwilling to be of assistance. I would recommend paying a little bit more for a different hotel. The area around the hotel is nice.

Leisure Friends

6/10

Pleasant

29 Sep 2025

Christine

Serving staff were very helpful and friendly.

Leisure Friends

8/10

Excellent

23 Sep 2025

Laura

Nice location and quiet. Too outdated and not alot of conveniences. Too small rooms

Leisure Partner

2/10

Poor

21 Sep 2025

MARIA

Worst hotel..full of mold!!!

Not only that the people were rude but the place is full of mold I have to be out most of the day because I was afraid to get sick. The advertised Smart TV in Wi-Fi we never got five when we went to the receptionist they did not accommodate us at all. Wedding Felix arguing so we left it like that not TV no Wi-Fi. The only good thing about that hotel was the servers at the restaurant..

Partner

2/10

Poor

20 Sep 2025

Aline

Do not waste your money staying here. The only good thing is the proximity to water taxis.
The red carpet had a black moldy spot as you walked in along with two big yellow discolored spots. The smell in the room was that of it not being aired out at all, quite moldy. The walls were covered in red and gold fabric which had not been changed in decades, which held in that moldy smell. Although there was A/C, it didn’t work. We had the temp down to 18 and with it being a tiny room, it was stifling hot. Hardly any space to have two people moving around at the same time. Paper thin walls, could hear all noises with other guests. Front desk is in another building a few doors down. The TV turned on by itself multiple times throughout our stay, first time being at 5:00am one morning. Checking in area was also the spot where guests paid for restaurant services. In the middle of us checking in, we had to wait for multiple guests to pay for food. This hotel has a three star rating but was no where near that. Definitely would not recommend this hotel.

Leisure Friends

2/10

Poor

20 Sep 2025

kerry

Hotels.com allow this dump

Where do I begin?
Hotels.com.and hotel Messener both need investigated.

Lets start with the hotel.
What you see is not advertised. Believe me. Mould, damp, electrical switches broken and exposed, broken furniture and bed bugs plus much more.

I checked in and 20 minutes later right back out. I suffer from respiratory health issues. Hotel messner and hotels.com would have been paying my medical expenses should i have stayed.

But dont worry! Hotel messner and hotels.com re booked my
Room and BOTH REFUSE to give me my money back, oh and tried to say the hotel don't speak English. Dont worry I have a video they do!

Check my pics, since hotel.com say I'm lying.

Local polizia has closed this place down on more than 1 occasion due to not being fit for purpose

Partner

2/10

Poor

16 Sep 2025

Boris

Front desk are so complicated not easy, one room was sold with another one’s, we wait a lot to get another room. Never come back to this Hotel.

Leisure Family

10/10

Exceptional

11 Sep 2025

Byron

2 nights in Venice

Had a lovely time in Venice, great location but not a busy area which was ideal, breakfast was lovely and staff were fantastic and friendly would stay here again

Partner

10/10

Exceptional

26 Aug 2025

Fitore

disrespectful Owner 👎, great workers 🥰✨♥️

if i would go back in that hotel it’s just because of people that worked there, they were amazing kind and very friendly, we had so much fun together, but what i didn’t like was the old lady there she was the owner she was very rude 👎 she has no respect for the costumers especially with small kids like us , also she disturbed the personal workers when they were friendly ,
Food very delicious

Edward & Daniela and the women with blonde hair 5 stars to them 😍😍♥️♥️♥️✨✨✨

Friends_and_family Family

6/10

Pleasant

25 Aug 2025

Joseph

Not a bad dwal

4/10

Poor

24 Aug 2025

Prasad Varghese

No wifi connection in the room at all

Leisure Family

8/10

Excellent

21 Aug 2025

Elaine

Canal view, walkable!

The room was quite large and accommodated all of the people in my party perfectly. There was an issue with the air conditioner and it did not stay on. It had to be constantly turned on every few hours or it would get very hot. We were on the first floor which was nice and quick to get out. We also faced the canal which was really cool. The room was a bit damp but it is an old building near water. It was easy to get around getting to the main bridge over the grand canal (about 10 minutes) or a water taxi about 10 minutes start to finish to St. Mark's Square. There is also the water ferries about five minute walk to go to further places in Venice. Great coffee shop about 3 minute walk away.

Friends_and_family Family

6/10

Pleasant

17 Aug 2025

Elizabeth

Unfortunately there was what looked like to be mold in the bathroom and bugs flying around in the room. I don’t want to be too harsh and give it a 1 but it does need some work.

Leisure Friends

6/10

Pleasant

16 Aug 2025

Ruth

Beds were not the most comfortable. Also, there were ants under my kids bunk beds. Some hotel rooms were in different buildings so we had to walk out of the lobby into another building. It is very quiet but longer walking distance to historic center.

Leisure Family_with_children

8/10

Excellent

05 Aug 2025

Juan

Good stay !

The location is amazing , you literally staying in the core of Venice , my complain is the a/c for the size of the room it does not blow enough air to keep room fresh you would have to open windows and the bad side of that is that mosquitoes will enter your room and you know the rest , bed was a bit to hard for my liking but you may find comfortable, and WiFi is not good on the room I was at at all , besides that I totally recommended.

Partner

6/10

Pleasant

28 Jul 2025

Francisco

The hotel has a very authentic and rustic feel, which added to our trip. However, some amenities were not available while we were there. For example, we stayed there during a humid storm, and our air conditioning was out most of the time. We also didn't have a working TV, or weren't able to open the windows because they looked like they were going to fall off or were screwed into the wall. We let the staff know, and they at least got our A/C working, but it took a while and made it uncomfortable to sleep that evening.

Leisure Family

8/10

Excellent

28 Jul 2025

Kirstene D

If on a budget, this is a great option! Very small bathrooms, limited A/C, & could be cleaner. Staff was very friendly and helpful!

Leisure Family

4/10

Poor

26 Jul 2025

Patricia

Don’t do it!

Horrible Hotel. Beware!

After a horrible check-in we were directed to our “quad room with a double and two twin beds” overlooking the canal. When we arrived we noticed we were given a double bed with only a futon. The front desk agents were grumpy and unkind. They didn’t want to help at all. Alas I slept on a single futon with an 8 year old WILDLY UNCOMFORTABLE.

The hotel itself is falling apart. Our door frame was held together with a strip of plastic that we could literally open the locked door with a good pull, definitely didn’t feel safe.

The air conditioning is not controllable because they have taken the remotes, leaving you with whatever settings they see fit (ours was set at 23 degrees).

Finally walking up the stairs there is wallpaper peeling off showing mold behind it.

Save yourself a headache on your Venice adventure and do not book this hotel.

Friends_and_family Family

2/10

Poor

23 Jul 2025

Blanca

I was very disappointed when i got to the hotel the pictures on line are nothing like the room the have us or was disgusting. The rug and corners were moldy the toilet seat was broken. I did not stay there i went to another hotel.

Friends_and_family Family

8/10

Excellent

15 Jul 2025

MARION

Lovely old place. Well located. Bit tricky to find at first. Easy walking to main sites.

Self

10/10

Exceptional

15 Jul 2025

Chantal

Very nice Hotel. Very well located in a calm area. Walking distance from Saint Marco Square.

Friends_and_family Family

2/10

Poor

10 Jul 2025

TROY

BEWARE!

BEWARE!! Completely unacceptable. Sent two emails got zero responses. False advertising at its best. AC a complete joke, hose hanging out an open window, outlets that don’t work,toilets that don’t flush so disappointing.

Friends_and_family Family

8/10

Excellent

08 Jul 2025

Alicia

It was a nice hotel! The restaurant in the hotel has excellent food!

2/10

Poor

08 Jul 2025

Edward

The room was absolutely awful and looked nothing like the pictures. They have 2 buildings under the same hotel name, one rated 3 stars and one four. I believe the photos are all from the four star hotel. There was a pungent musty-damp smell in the room, so much so it posed a health concern. Water damage visible on the walls coming through the wallpaper. Bathroom was very dirty and had black mold on the walls. This was false advertising and we feel like we’ve been scammed.

Leisure Partner

2/10

Poor

08 Jul 2025

ce

Let’s put it this way, we ended up booked another hotel on the spot!

Leisure Family

6/10

Pleasant

05 Jul 2025

Verified traveler

Good Location in central venice, however after reading all the recent reports of bed bugs it did bring paranoia. Our air con was dripping some unknown liquid onto the bedframe directly below, room had a musty smell & carpet looked worn with yellow tints on the edge of the red. Despite this, I would recommend keeping bags off the floor and hanging clothes up, thankfully didnt get bitten though but the fear of bed bugs was enough to make me unsettled for the duration of the trip despite being there for such a short amount of time. The hotel itself does clean sheets every day and I did notice that the bed itself is not placed against any walls, with at least a 15 cm gap, suggesting the property are aware of said infestation and are perhaps taking some measures of prevention. There were 4 of us in total but none of us appeared to get bitten. Door lock also didnt work properly.

Friends_and_family Friends

4/10

Poor

05 Jul 2025

Sapna

Not the cleanest hotel. Bathroom very dirty, lots of ants and insects crawling around. Had to wear shoes indoors the whole time. Bed was uncomfortable, ac stayed at one temp so it got very cold at night. Shower was very dirty, drain didn’t work well.

Leisure Family_with_children

2/10

Poor

03 Jul 2025

Nona

Terrible property – a scam with zero customer service. Our AC wouldn’t turn off, and instead of fixing it, they disconnected the electricity in our room just to stop the AC from blowing. We had to choose between having power or freezing. The room was dirty, the door wouldn’t lock, and there was no responsible staff or front desk available. Do not stay at this horrible place.

Leisure Family_with_children

8/10

Excellent

03 Jul 2025

Renee

Friendly and he

2/10

Poor

25 Jun 2025

Karina

Giving this place one star is a BLESSING, I wish I could give it ZERO stars!!! The old man in the reception, is extremely rude. He does not respect guests and especially not women, he told us to “be quiet” and “shut up” multiple times when we went to complain about the A/C not working, to us and another guest. The A/C kept shutting off every single hour, they would not give us the remote, we could not sleep, we ended up leaving at 7 am because it was impossible to sleep and the heat was horrendous. The entire place was filled with water damage, dirt and mold, I was coughing the entire time I was there. Do not waste your time or money on this place.

Leisure Partner

2/10

Poor

24 Jun 2025

Jonathan

The receptionist did not listen or try to accommodate to what people were complaining

2/10

Poor

23 Jun 2025

Jimmy

Such a cute location.
Don't be fooled.
POS and dubious staff who advertise an air-conditioned room THAT WASN'T!
We politely declined and walked out. We had to. We were having a medical emergency with our traveling guest.
Expedia not supporting their clients by going to bat for my traveling family by demanding a refund from the Messner folks.
What's up with that?

Leisure Family

6/10

Pleasant

23 Jun 2025

Diana

The location was very good
The place is very damp
I don’t know if most of the places in Venice are like that
Staff wasn’t very helpful

Leisure Family

2/10

Poor

16 Jun 2025

David

No air conditioning - miserable heat in our room - staff lied to us and refused to act on our requests. We told them immediately on check in that the AC was broken; they assured us a technician would come the next morning. This repeated each day and all three night were miserable. Very disappointed as we had stayed here on out honeymoon 23 years ago and my wife lead tour groups to Venice before that who stayed at Messner. Never again!

Friends_and_family Family

10/10

Exceptional

14 Jun 2025

Gabriela

Very Good location.

Leisure Partner

8/10

Excellent

13 Jun 2025

Richard

Nice place, good value for the price, good food in the restaurant, very nice eating environment in the “garden”. My main complaint is that the check-in instructions sent us to some random alley with NOTHING THERE! After traveling for 20+ hours we were in no mood for that. We finally went to where we thought (hoped) the hotel was and were able to check-in. Why have special instructions that take you somewhere else?

Leisure Partner

6/10

Pleasant

13 Jun 2025

Rasa

While location is quiet and wonderful the hotel itself has seen better days. No batteries in tv remote and no remote for AC at all. Every 30min at night our AC would try to click on but fail and wake us up. Staff at restaurant are nice.

Partner

2/10

Poor

10 Jun 2025

Amine

The room was very warm, the air-con was ON but not working, when we complained about it they said that gonna check it, but no one came for it, and after while I back to them they said we lost the remote control.
In addition the 2nd day there was no water over 3hrs ... the location is quite and peaceful but bit far from the main touristic place.
Apart of that, the food at the restaurant was good.

Leisure Partner

2/10

Poor

07 Jun 2025

Ankit

Hotel location was good.

But AC was not working so we had to change the hotel same day as it was difficult to sleep without AC in 28 degrees.

Owner just said sorry and cant help us:

Friends_and_family Family

2/10

Poor

04 Jun 2025

Carmen

The hotel is really bad conditions. Carpets are stained and old. Air conditioning( per description) it had it, but it didn’t work and they did not provide fans. He room was so hot couldn’t sleep. The beds are tiny more look like a cot very uncomfortable. Management was not helpful when explained the AC situation. The site should not not advertise this hotel. If there was a lower score than 1 star it will be a negative score. Very disappointed

Leisure Family

2/10

Poor

04 Jun 2025

khanittha

Dirty, the Hotel old gray hair man refuses to turn on the air conditioner which clearly states on their website that the room has air conditioning. We checked out the next day and he refused to refund us the two more nights we didn't stay claimed due to the hotel policy, that is bull crap. The policy should not apply because we didn't have air conditioning and were made to sleep in a hot dirty room. Shower was tiny water leaks all over the bathroom. Beds were hard as a rock.

Leisure Partner

4/10

Poor

27 May 2025

kimiya

The reception lady didnt even acknowledge my presence for 5 mins seeing me there. She was quite rude in her tone. To get to the rooms 3 flights of stairs and narrow hallways without any luggage services. But perfect location.

Leisure Partner

10/10

Exceptional

12 May 2025

anthony

I have stayed at Hotel Messner previously so my expectatiions were essentially unchanged. Lovely staff and the location was 'primo'

Self

2/10

Poor

10 May 2025

Johanna

We were offered one two for two guests. Carpet, bathroom, room moldy and dirty. The light went out at night. No tv in room. Terrible staff rude. Beware do not stay here.

Leisure Family

8/10

Excellent

09 May 2025

Junaid

Good price for vemice

Leisure Family_with_children

10/10

Exceptional

29 Apr 2025

MARLON

Thanks

Leisure Family

10/10

Exceptional

27 Apr 2025

Yvette

Very clean and the staff was very helpful and attentive

Leisure Partner

2/10

Poor

19 Apr 2025

Sam

OLD BED. Tiny shower. Tiny room.

Leisure Family

2/10

Poor

10 Apr 2025

Mrs Teresa

Faulty Towers (torri difettose)!

The whole place is run down. The room was pokey, with the ceiling looking ready to fall in. The furniture bed surround was falling apart, I did not feel safe unpacking anything into it, so we kept everything in our bags. The manager was blunt and unwelcoming. The bathroom wsd tiny with a broken shower curtain, and the plug in the sink did not work. When we used the shower in the morning, the whole bathroom flooded and overflowed into the room. The corridoors and everything about the place was in disrepair. Awful.

Partner

10/10

Exceptional

28 Mar 2025

Gurdeep

Budget friendly hotel

The walls are a little thin and in room 2 I could hear the restaurant and reception area. Take ear plugs but staff very friendly the restaurant staff very nice too.

Self

8/10

Excellent

27 Mar 2025

Matias

Nice little hotel

Very clean and nice little place in Venice. Friendly staff that speaks English and Spanish. Location is very conveniently close to Le Zitelle.

Self

2/10

Poor

14 Mar 2025

Esmeralda

Complete scam, dirty & unkept. Small room.

2/10

Poor

10 Mar 2025

Benjamin

Me and my party had trouble finding the reception area as the area we were told to go to check in wasn't the reception area. When we called the staff to find out where to go, we talked to the receptionist who did not speak english and couldnt transfer us to anyone who could. By chance we stumbled into the reception area and got our keys. We were told there would be wifi in our room however, there was not. We asked for wifi and they told us to return at 1 am in the morning to talk with them to fix the problem. When me and my party tried to go to the hotel restaurant to use the wifi we were told to leave as they closed their restaurant 2 hours earlier than they advertised. Overall there are so many better places to stay at that this place is not worth your time, money or brain power trying to work with the unhelpful staff. I would never recommend this place at its current state and will never return to the Messner when I come back to Venice.

Leisure Friends

2/10

Poor

01 Mar 2025

Javier

We get our room at 6 pm the room looks like still it was on remodel no WiFi and also the header doesn’t work

2/10

Poor

09 Feb 2025

Asid

Avoid at all costs.

Naver stayed in a hotal that is so dirty. Dust everywhere, dirty carpets, nowhere to hang your clothes because the wardrobes are broken, tv dont work, cant control the heating in the room. See the pictures i have taking and make your own judgement.

Partner

2/10

Poor

14 Jan 2025

Lana

V. Bad and the stuff rude

2/10

Poor

03 Jan 2025

Elizabeth

Half the size advertised

Pictures and description completely deceiving. Rented the quadruple room. No rail on top bunk bed and my daughter was fearful to sleep in it. Hardly any room to walk around the room. Three flights of stairs and no elevator. A complete disappointment. The TV was 10 inches, the carpet throughout the hotel was dingy, discolored and extremely old. Clerk gave us no other option and entire city was booked. Never again!! Have more pictures but could only upload 8.

Friends_and_family Family

4/10

Poor

06 Dec 2024

Dana

This property was freezing. We were given a space heater the next night because the heat is centralized. There was black mold all over in the bathroom. The photos must be from 15 years ago or so because the bathroom did not look like it did in the photos. The corners of the floors seemed not to be vacuumed. The sheets were clean and changed each day. I highly recommend eating somewhere else. Their breakfast was €12 and was incredibly unsubstantial. A couple pastries and yogurt was all they had.

Leisure Partner

2/10

Poor

04 Dec 2024

Rehana

will never stay in this hotel again , room was cold no heat they did not let you control the thermostat

Leisure Family

8/10

Excellent

04 Dec 2024

Cynthia

Beautiful Venezia

It was very pleasant, thanks so much

Friends_and_family Family

2/10

Poor

29 Nov 2024

Maria

I just want to let you know, the water was cold to shower in the middle of winter, the plugs did not work to connect cell phones or computers, there was no telephone in the room, the owners should worry a little more so that their clients are satisfied.

Leisure Family_with_children

10/10

Exceptional

26 Nov 2024

Joselin

Great affordable hotel in the heart of Venice

Business_and_leisure Partner

6/10

Pleasant

06 Nov 2024

Stephanie

Our room was two buildings down from the initial original building where the reception desk/check in was. The man who checked us in seemed very flustered and rushed. He couldn’t answer many questions. Our “full double bed” was two twin beds pushed together with very thing mattresses. The room was very sparse. The shower was good size, but you did have to let the water run a while before the hot water came. But we did have hot water for our whole shower (I know people have complained of water issues. When we were checking in a girl was complaining to the receptionist of no hot water in her room and he had no answer or help for her). We were only in Venice for the night so it was doable for us and for the price. Our room was overlooking the canal and walking distance to a lot of things! We felt safe walking around till late at night. Quiet for sleeping.

Leisure Partner