Messner Hotel

Italy , Venice (and vicinity)
Venezia, Dorsoduro 237, 216/237
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100 reviews shown

10/10

Exceptional

22 Dec 2025

Erick

Very good 👍

6/10

Pleasant

08 Dec 2025

Jonathan

Room was very tired, wardrobe not in good shape. We left early and paid to stay at another hotel. 😞

Leisure Partner

4/10

Poor

26 Nov 2025

Saadat

Rooms were not clean. Basis amenities like electric kettle was no there...no drinking water...

Self

10/10

Exceptional

12 Nov 2025

Andrea

Very convenient hotel

Leisure Family_with_children

10/10

Exceptional

11 Nov 2025

Valentyna

Clean room

2/10

Poor

01 Nov 2025

James

Room is dingy, no internet/wifi (as promised) and no television (linked through the internet). Basically, none of the amenities offered were available. Concierge only redirected me to a dead end info@ email address to lodge a complaint. Very, very disappointing experience.

Business_and_leisure Self

2/10

Poor

28 Oct 2025

Sam

Utterly dreadful

The photos on the website are so far removed from reality. The room was a disgrace. It was pokey and small. The carpet is faded and knackered, the furniture is falling apart and battered, the fabric wallpaper was coming away, there is mould in the bathroom, the shower was dreadful and had an awful lip on it which was sharp and you can catch your toes on, the bed was like two camp beds pushed together, the WiFi doesn’t work at all, the tv on the wall was wonky. Even the corridors are horrifically shabby getting to the room.

The rooms are in a separate building to the surprisingly nice but tricky to find reception, but that’s where the good bit ends.

I’m surprised this place has any stars and is not worth a fraction of what I paid.

Self

6/10

Pleasant

12 Oct 2025

ADRIAN

Cheap stopover

Cheap stay in Venice to get a connecting flight elsewhere. You get what you pay for with this hotel. It's a little tired and shabby but it was perfectly clean, the service was excellent and my stay was nothing like some of 5he fantastic horror stories on Google.

Self

2/10

Poor

06 Oct 2025

Alexander

The only hotel in 42 non refundable bookings world wide that would not refund a booking made 4 months in advance when my wife was diagnosed with cancer and started immediate treatment so that we had to cancel our trip. Hotel used excuses like laptop not working to not respond to questions.

4/10

Poor

30 Sep 2025

Margarita

Dirty floors, mosquitos, broken tiles and bad beds. Poor breakfast

Business_and_leisure Family

2/10

Poor

29 Sep 2025

Nathaly

Staff was very rude and unwilling to be of assistance. I would recommend paying a little bit more for a different hotel. The area around the hotel is nice.

Leisure Friends

6/10

Pleasant

29 Sep 2025

Christine

Serving staff were very helpful and friendly.

Leisure Friends

8/10

Excellent

23 Sep 2025

Laura

Nice location and quiet. Too outdated and not alot of conveniences. Too small rooms

Leisure Partner

2/10

Poor

21 Sep 2025

MARIA

Worst hotel..full of mold!!!

Not only that the people were rude but the place is full of mold I have to be out most of the day because I was afraid to get sick. The advertised Smart TV in Wi-Fi we never got five when we went to the receptionist they did not accommodate us at all. Wedding Felix arguing so we left it like that not TV no Wi-Fi. The only good thing about that hotel was the servers at the restaurant..

Partner

2/10

Poor

20 Sep 2025

Aline

Do not waste your money staying here. The only good thing is the proximity to water taxis.
The red carpet had a black moldy spot as you walked in along with two big yellow discolored spots. The smell in the room was that of it not being aired out at all, quite moldy. The walls were covered in red and gold fabric which had not been changed in decades, which held in that moldy smell. Although there was A/C, it didn’t work. We had the temp down to 18 and with it being a tiny room, it was stifling hot. Hardly any space to have two people moving around at the same time. Paper thin walls, could hear all noises with other guests. Front desk is in another building a few doors down. The TV turned on by itself multiple times throughout our stay, first time being at 5:00am one morning. Checking in area was also the spot where guests paid for restaurant services. In the middle of us checking in, we had to wait for multiple guests to pay for food. This hotel has a three star rating but was no where near that. Definitely would not recommend this hotel.

Leisure Friends

2/10

Poor

20 Sep 2025

kerry

Hotels.com allow this dump

Where do I begin?
Hotels.com.and hotel Messener both need investigated.

Lets start with the hotel.
What you see is not advertised. Believe me. Mould, damp, electrical switches broken and exposed, broken furniture and bed bugs plus much more.

I checked in and 20 minutes later right back out. I suffer from respiratory health issues. Hotel messner and hotels.com would have been paying my medical expenses should i have stayed.

But dont worry! Hotel messner and hotels.com re booked my
Room and BOTH REFUSE to give me my money back, oh and tried to say the hotel don't speak English. Dont worry I have a video they do!

Check my pics, since hotel.com say I'm lying.

Local polizia has closed this place down on more than 1 occasion due to not being fit for purpose

Partner

2/10

Poor

16 Sep 2025

Boris

Front desk are so complicated not easy, one room was sold with another one’s, we wait a lot to get another room. Never come back to this Hotel.

Leisure Family

10/10

Exceptional

11 Sep 2025

Byron

2 nights in Venice

Had a lovely time in Venice, great location but not a busy area which was ideal, breakfast was lovely and staff were fantastic and friendly would stay here again

Partner

10/10

Exceptional

26 Aug 2025

Fitore

disrespectful Owner 👎, great workers 🥰✨♥️

if i would go back in that hotel it’s just because of people that worked there, they were amazing kind and very friendly, we had so much fun together, but what i didn’t like was the old lady there she was the owner she was very rude 👎 she has no respect for the costumers especially with small kids like us , also she disturbed the personal workers when they were friendly ,
Food very delicious

Edward & Daniela and the women with blonde hair 5 stars to them 😍😍♥️♥️♥️✨✨✨

Friends_and_family Family

6/10

Pleasant

25 Aug 2025

Joseph

Not a bad dwal

4/10

Poor

24 Aug 2025

Prasad Varghese

No wifi connection in the room at all

Leisure Family

8/10

Excellent

21 Aug 2025

Elaine

Canal view, walkable!

The room was quite large and accommodated all of the people in my party perfectly. There was an issue with the air conditioner and it did not stay on. It had to be constantly turned on every few hours or it would get very hot. We were on the first floor which was nice and quick to get out. We also faced the canal which was really cool. The room was a bit damp but it is an old building near water. It was easy to get around getting to the main bridge over the grand canal (about 10 minutes) or a water taxi about 10 minutes start to finish to St. Mark's Square. There is also the water ferries about five minute walk to go to further places in Venice. Great coffee shop about 3 minute walk away.

Friends_and_family Family

6/10

Pleasant

17 Aug 2025

Elizabeth

Unfortunately there was what looked like to be mold in the bathroom and bugs flying around in the room. I don’t want to be too harsh and give it a 1 but it does need some work.

Leisure Friends

6/10

Pleasant

16 Aug 2025

Ruth

Beds were not the most comfortable. Also, there were ants under my kids bunk beds. Some hotel rooms were in different buildings so we had to walk out of the lobby into another building. It is very quiet but longer walking distance to historic center.

Leisure Family_with_children

8/10

Excellent

05 Aug 2025

Juan

Good stay !

The location is amazing , you literally staying in the core of Venice , my complain is the a/c for the size of the room it does not blow enough air to keep room fresh you would have to open windows and the bad side of that is that mosquitoes will enter your room and you know the rest , bed was a bit to hard for my liking but you may find comfortable, and WiFi is not good on the room I was at at all , besides that I totally recommended.

Partner

6/10

Pleasant

28 Jul 2025

Francisco

The hotel has a very authentic and rustic feel, which added to our trip. However, some amenities were not available while we were there. For example, we stayed there during a humid storm, and our air conditioning was out most of the time. We also didn't have a working TV, or weren't able to open the windows because they looked like they were going to fall off or were screwed into the wall. We let the staff know, and they at least got our A/C working, but it took a while and made it uncomfortable to sleep that evening.

Leisure Family

8/10

Excellent

28 Jul 2025

Kirstene D

If on a budget, this is a great option! Very small bathrooms, limited A/C, & could be cleaner. Staff was very friendly and helpful!

Leisure Family

4/10

Poor

26 Jul 2025

Patricia

Don’t do it!

Horrible Hotel. Beware!

After a horrible check-in we were directed to our “quad room with a double and two twin beds” overlooking the canal. When we arrived we noticed we were given a double bed with only a futon. The front desk agents were grumpy and unkind. They didn’t want to help at all. Alas I slept on a single futon with an 8 year old WILDLY UNCOMFORTABLE.

The hotel itself is falling apart. Our door frame was held together with a strip of plastic that we could literally open the locked door with a good pull, definitely didn’t feel safe.

The air conditioning is not controllable because they have taken the remotes, leaving you with whatever settings they see fit (ours was set at 23 degrees).

Finally walking up the stairs there is wallpaper peeling off showing mold behind it.

Save yourself a headache on your Venice adventure and do not book this hotel.

Friends_and_family Family

2/10

Poor

23 Jul 2025

Blanca

I was very disappointed when i got to the hotel the pictures on line are nothing like the room the have us or was disgusting. The rug and corners were moldy the toilet seat was broken. I did not stay there i went to another hotel.

Friends_and_family Family

8/10

Excellent

15 Jul 2025

MARION

Lovely old place. Well located. Bit tricky to find at first. Easy walking to main sites.

Self

10/10

Exceptional

15 Jul 2025

Chantal

Very nice Hotel. Very well located in a calm area. Walking distance from Saint Marco Square.

Friends_and_family Family

2/10

Poor

10 Jul 2025

TROY

BEWARE!

BEWARE!! Completely unacceptable. Sent two emails got zero responses. False advertising at its best. AC a complete joke, hose hanging out an open window, outlets that don’t work,toilets that don’t flush so disappointing.

Friends_and_family Family

8/10

Excellent

08 Jul 2025

Alicia

It was a nice hotel! The restaurant in the hotel has excellent food!

2/10

Poor

08 Jul 2025

Edward

The room was absolutely awful and looked nothing like the pictures. They have 2 buildings under the same hotel name, one rated 3 stars and one four. I believe the photos are all from the four star hotel. There was a pungent musty-damp smell in the room, so much so it posed a health concern. Water damage visible on the walls coming through the wallpaper. Bathroom was very dirty and had black mold on the walls. This was false advertising and we feel like we’ve been scammed.

Leisure Partner

2/10

Poor

08 Jul 2025

Let’s put it this way, we ended up booked another hotel on the spot!

Leisure Family

6/10

Pleasant

05 Jul 2025

Verified traveler

Good Location in central venice, however after reading all the recent reports of bed bugs it did bring paranoia. Our air con was dripping some unknown liquid onto the bedframe directly below, room had a musty smell & carpet looked worn with yellow tints on the edge of the red. Despite this, I would recommend keeping bags off the floor and hanging clothes up, thankfully didnt get bitten though but the fear of bed bugs was enough to make me unsettled for the duration of the trip despite being there for such a short amount of time. The hotel itself does clean sheets every day and I did notice that the bed itself is not placed against any walls, with at least a 15 cm gap, suggesting the property are aware of said infestation and are perhaps taking some measures of prevention. There were 4 of us in total but none of us appeared to get bitten. Door lock also didnt work properly.

Friends_and_family Friends

4/10

Poor

05 Jul 2025

Sapna

Not the cleanest hotel. Bathroom very dirty, lots of ants and insects crawling around. Had to wear shoes indoors the whole time. Bed was uncomfortable, ac stayed at one temp so it got very cold at night. Shower was very dirty, drain didn’t work well.

Leisure Family_with_children

2/10

Poor

03 Jul 2025

Nona

Terrible property – a scam with zero customer service. Our AC wouldn’t turn off, and instead of fixing it, they disconnected the electricity in our room just to stop the AC from blowing. We had to choose between having power or freezing. The room was dirty, the door wouldn’t lock, and there was no responsible staff or front desk available. Do not stay at this horrible place.

Leisure Family_with_children

8/10

Excellent

03 Jul 2025

Renee

Friendly and he

2/10

Poor

25 Jun 2025

Karina

Giving this place one star is a BLESSING, I wish I could give it ZERO stars!!! The old man in the reception, is extremely rude. He does not respect guests and especially not women, he told us to “be quiet” and “shut up” multiple times when we went to complain about the A/C not working, to us and another guest. The A/C kept shutting off every single hour, they would not give us the remote, we could not sleep, we ended up leaving at 7 am because it was impossible to sleep and the heat was horrendous. The entire place was filled with water damage, dirt and mold, I was coughing the entire time I was there. Do not waste your time or money on this place.

Leisure Partner

2/10

Poor

24 Jun 2025

Jonathan

The receptionist did not listen or try to accommodate to what people were complaining

2/10

Poor

23 Jun 2025

Jimmy

Such a cute location.
Don't be fooled.
POS and dubious staff who advertise an air-conditioned room THAT WASN'T!
We politely declined and walked out. We had to. We were having a medical emergency with our traveling guest.
Expedia not supporting their clients by going to bat for my traveling family by demanding a refund from the Messner folks.
What's up with that?

Leisure Family

6/10

Pleasant

23 Jun 2025

Diana

The location was very good
The place is very damp
I don’t know if most of the places in Venice are like that
Staff wasn’t very helpful

Leisure Family

2/10

Poor

16 Jun 2025

David

No air conditioning - miserable heat in our room - staff lied to us and refused to act on our requests. We told them immediately on check in that the AC was broken; they assured us a technician would come the next morning. This repeated each day and all three night were miserable. Very disappointed as we had stayed here on out honeymoon 23 years ago and my wife lead tour groups to Venice before that who stayed at Messner. Never again!

Friends_and_family Family

10/10

Exceptional

14 Jun 2025

Gabriela

Very Good location.

Leisure Partner

8/10

Excellent

13 Jun 2025

Richard

Nice place, good value for the price, good food in the restaurant, very nice eating environment in the “garden”. My main complaint is that the check-in instructions sent us to some random alley with NOTHING THERE! After traveling for 20+ hours we were in no mood for that. We finally went to where we thought (hoped) the hotel was and were able to check-in. Why have special instructions that take you somewhere else?

Leisure Partner

6/10

Pleasant

13 Jun 2025

Rasa

While location is quiet and wonderful the hotel itself has seen better days. No batteries in tv remote and no remote for AC at all. Every 30min at night our AC would try to click on but fail and wake us up. Staff at restaurant are nice.

Partner

2/10

Poor

10 Jun 2025

Amine

The room was very warm, the air-con was ON but not working, when we complained about it they said that gonna check it, but no one came for it, and after while I back to them they said we lost the remote control.
In addition the 2nd day there was no water over 3hrs ... the location is quite and peaceful but bit far from the main touristic place.
Apart of that, the food at the restaurant was good.

Leisure Partner

2/10

Poor

07 Jun 2025

Ankit

Hotel location was good.

But AC was not working so we had to change the hotel same day as it was difficult to sleep without AC in 28 degrees.

Owner just said sorry and cant help us:

Friends_and_family Family

2/10

Poor

04 Jun 2025

Carmen

The hotel is really bad conditions. Carpets are stained and old. Air conditioning( per description) it had it, but it didn’t work and they did not provide fans. He room was so hot couldn’t sleep. The beds are tiny more look like a cot very uncomfortable. Management was not helpful when explained the AC situation. The site should not not advertise this hotel. If there was a lower score than 1 star it will be a negative score. Very disappointed

Leisure Family

2/10

Poor

04 Jun 2025

khanittha

Dirty, the Hotel old gray hair man refuses to turn on the air conditioner which clearly states on their website that the room has air conditioning. We checked out the next day and he refused to refund us the two more nights we didn't stay claimed due to the hotel policy, that is bull crap. The policy should not apply because we didn't have air conditioning and were made to sleep in a hot dirty room. Shower was tiny water leaks all over the bathroom. Beds were hard as a rock.

Leisure Partner

4/10

Poor

27 May 2025

kimiya

The reception lady didnt even acknowledge my presence for 5 mins seeing me there. She was quite rude in her tone. To get to the rooms 3 flights of stairs and narrow hallways without any luggage services. But perfect location.

Leisure Partner

10/10

Exceptional

12 May 2025

anthony

I have stayed at Hotel Messner previously so my expectatiions were essentially unchanged. Lovely staff and the location was 'primo'

Self

2/10

Poor

10 May 2025

Johanna

We were offered one two for two guests. Carpet, bathroom, room moldy and dirty. The light went out at night. No tv in room. Terrible staff rude. Beware do not stay here.

Leisure Family

8/10

Excellent

09 May 2025

Junaid

Good price for vemice

Leisure Family_with_children

10/10

Exceptional

29 Apr 2025

MARLON

Thanks

Leisure Family

10/10

Exceptional

27 Apr 2025

Yvette

Very clean and the staff was very helpful and attentive

Leisure Partner

2/10

Poor

19 Apr 2025

Sam

OLD BED. Tiny shower. Tiny room.

Leisure Family

2/10

Poor

10 Apr 2025

Mrs Teresa

Faulty Towers (torri difettose)!

The whole place is run down. The room was pokey, with the ceiling looking ready to fall in. The furniture bed surround was falling apart, I did not feel safe unpacking anything into it, so we kept everything in our bags. The manager was blunt and unwelcoming. The bathroom wsd tiny with a broken shower curtain, and the plug in the sink did not work. When we used the shower in the morning, the whole bathroom flooded and overflowed into the room. The corridoors and everything about the place was in disrepair. Awful.

Partner

10/10

Exceptional

28 Mar 2025

Gurdeep

Budget friendly hotel

The walls are a little thin and in room 2 I could hear the restaurant and reception area. Take ear plugs but staff very friendly the restaurant staff very nice too.

Self

8/10

Excellent

27 Mar 2025

Matias

Nice little hotel

Very clean and nice little place in Venice. Friendly staff that speaks English and Spanish. Location is very conveniently close to Le Zitelle.

Self

2/10

Poor

14 Mar 2025

Esmeralda

Complete scam, dirty & unkept. Small room.

2/10

Poor

10 Mar 2025

Benjamin

Me and my party had trouble finding the reception area as the area we were told to go to check in wasn't the reception area. When we called the staff to find out where to go, we talked to the receptionist who did not speak english and couldnt transfer us to anyone who could. By chance we stumbled into the reception area and got our keys. We were told there would be wifi in our room however, there was not. We asked for wifi and they told us to return at 1 am in the morning to talk with them to fix the problem. When me and my party tried to go to the hotel restaurant to use the wifi we were told to leave as they closed their restaurant 2 hours earlier than they advertised. Overall there are so many better places to stay at that this place is not worth your time, money or brain power trying to work with the unhelpful staff. I would never recommend this place at its current state and will never return to the Messner when I come back to Venice.

Leisure Friends

2/10

Poor

01 Mar 2025

Javier

We get our room at 6 pm the room looks like still it was on remodel no WiFi and also the header doesn’t work

2/10

Poor

09 Feb 2025

Asid

Avoid at all costs.

Naver stayed in a hotal that is so dirty. Dust everywhere, dirty carpets, nowhere to hang your clothes because the wardrobes are broken, tv dont work, cant control the heating in the room. See the pictures i have taking and make your own judgement.

Partner

2/10

Poor

14 Jan 2025

Lana

V. Bad and the stuff rude

2/10

Poor

03 Jan 2025

Elizabeth

Half the size advertised

Pictures and description completely deceiving. Rented the quadruple room. No rail on top bunk bed and my daughter was fearful to sleep in it. Hardly any room to walk around the room. Three flights of stairs and no elevator. A complete disappointment. The TV was 10 inches, the carpet throughout the hotel was dingy, discolored and extremely old. Clerk gave us no other option and entire city was booked. Never again!! Have more pictures but could only upload 8.

Friends_and_family Family

4/10

Poor

06 Dec 2024

Dana

This property was freezing. We were given a space heater the next night because the heat is centralized. There was black mold all over in the bathroom. The photos must be from 15 years ago or so because the bathroom did not look like it did in the photos. The corners of the floors seemed not to be vacuumed. The sheets were clean and changed each day. I highly recommend eating somewhere else. Their breakfast was €12 and was incredibly unsubstantial. A couple pastries and yogurt was all they had.

Leisure Partner

2/10

Poor

04 Dec 2024

Rehana

will never stay in this hotel again , room was cold no heat they did not let you control the thermostat

Leisure Family

8/10

Excellent

04 Dec 2024

Cynthia

Beautiful Venezia

It was very pleasant, thanks so much

Friends_and_family Family

2/10

Poor

29 Nov 2024

Maria

I just want to let you know, the water was cold to shower in the middle of winter, the plugs did not work to connect cell phones or computers, there was no telephone in the room, the owners should worry a little more so that their clients are satisfied.

Leisure Family_with_children

10/10

Exceptional

26 Nov 2024

Joselin

Great affordable hotel in the heart of Venice

Business_and_leisure Partner

6/10

Pleasant

06 Nov 2024

Stephanie

Our room was two buildings down from the initial original building where the reception desk/check in was. The man who checked us in seemed very flustered and rushed. He couldn’t answer many questions. Our “full double bed” was two twin beds pushed together with very thing mattresses. The room was very sparse. The shower was good size, but you did have to let the water run a while before the hot water came. But we did have hot water for our whole shower (I know people have complained of water issues. When we were checking in a girl was complaining to the receptionist of no hot water in her room and he had no answer or help for her). We were only in Venice for the night so it was doable for us and for the price. Our room was overlooking the canal and walking distance to a lot of things! We felt safe walking around till late at night. Quiet for sleeping.

Leisure Partner

8/10

Excellent

01 Nov 2024

Marnie

This was a perfect hotel for 2 of us. Exactly what I expected to stay at in Venice for the price point. Room was not large but did not need the space. Great area, away from the touristy spots but still lots of places to eat and have drinks. Short walk to the sights. Staff were very kind and helpful.

Leisure Partner

6/10

Pleasant

28 Oct 2024

Tomas

Location was fine, restaurant was good (shout out to Valentina-provided great service). The room was small and dark, shower stall was moldy.

Leisure Partner

8/10

Excellent

28 Oct 2024

Tanjina

I like staying there. Not too far from the water bus and not too far from the centre either.

2/10

Poor

18 Oct 2024

sheeley

Need serious renovations. And drop the room price reasonablely. Need friendly staff.

2/10

Poor

10 Oct 2024

Carl

This is not worth the money for this hotel if you are getting the apartment rooms they are not attached to the hotel there is no wifi in them and our room was dirty on arrival and couldnt view the room beforehand. We were there for 3 days and only one time was our room cleaned and bed was made for what we paid for was not worth it it was $900 canadian for 3 nights would never recommend anyone to stay here

Leisure Partner

2/10

Poor

05 Oct 2024

Aarusha

I would never stay the hotel:
1. The radiator wasn’t working and there were no remote for the AC. The room got freeeeeezing cold at night to the point that both my husband and I got super SICK! . We had to hug for body heat because the duvet/blanket was bedsheet like thin.
2. I had no way to complain about it because no phone in the room (I’m international so couldn’t call via my mobile phone).
3. Hotel was in 267 but reception was a block away in 216 so did not want to walk in that pouring rain.
4. tap water in the sink had no warm water. Freezing cold water.
5. Bathroom was not attached to the room but down the cold hallway. It was very inconvenient when sick and wanting warm shower.
6. I thought I paid for the view of the canal but instead they gave me room 4 twin beds (we are only 2 people) . Money wasted in wrong room.
7. Shower clogged till 3-5 inches after I rinsed only for 5 min and didn’t wash my hair . Imagine I actually had washed my long hair.
8. The room had stains all over the floor (coffee, wine, blood?) who knows. It was dusty as if it hadn’t been used in months.
9. There was no water heater, tea/coffee, water, iron. I don’t have high expectations from some European hotels. I brought my own tea. But nothing to warm the water when I got sick!
10. It’s kinda far from most touristy sights. 25 min ish walk.

The only two good things were they let us check in half an hour early and let us leave our bags for a couple of hours.

Leisure Family

6/10

Pleasant

03 Oct 2024

Megan

Very secluded area of town! Nice people!

Leisure Friends

10/10

Exceptional

30 Sep 2024

Alfredo

Nice place to stay, quiet and with a nice view. bring mosquito repellent, there are a lot of mosquitos in Venice. The Wi-Fi in the room might not be able to reach you.

Partner

2/10

Poor

21 Sep 2024

Andrew

DO NOT STAY HERE! Look up reviews on other sites & avoid our mistake! They have several listings just to dodge all the poor reviews. PROS: The location & staff are actually top-notch. Hot water worked as expected. AC unit did work properly. Staff was helpful (as possible) - staff consisted of one man per night running around out of breath trying to keep up with all the complaining guests. CONS: But we stepped into the hotel and could tell immediately it was not going to be pleasant. The interior of the building is very old and outdated. Everything needs work and updating. Odors everywhere, stains everywhere. We thought we stepped into the movie The Shining and we literally ran away from a scary man one night that wondered into the hotel off the street due to no locks on the front door of the hotel. Hot without AC on. Cannot control the AC. We had to call the desk to get someone to bring out a remote to turn it on/off or change the temp. The light on the AC is so bright it lights up the whole room. But we could not sleep without it due to the heat. The bed consisted of a very hard frame with 2 terrible small mattresses on top pushed together to make it almost as big as a queen. We woke up (after barely sleeping) with backs hurting. Carpet looks very dirty & bathroom sink had poor water pressure. Did not see any bed bugs. But we were / are scared about that after seeing RECENT reviews mentioning this being a problem via another site. Yuck! I would not recommend anyone stay here

Leisure Partner

8/10

Excellent

16 Sep 2024

Alexander

We really enjoyed our stay at the hotel Messner. The staff was friendly and helpful, and the room was clean and comfortable.
We had a private bathroom in our room, but we were also on a floor with a shared bathroom in the hallway (right across from our room). This made for some noise late at night and some awkward meetings with semi-naked strangers in the hallway.
All in all though, it’s a beautiful more quiet part of Venice. The salute water bus stop is a very short walk, and there are several really great spots to eat or get an espresso close by.

Business_and_leisure Partner

8/10

Excellent

03 Sep 2024

Irina

The location is just next to the Dom, with very polite staff. I took one star off due to the size of the room (which is basically the size of the bed with a little bathroom) plus the cover of the toilet's flush was off and needed to be placed back all the time. Breakfast was for an extra 12 EU.

Business_and_leisure Partner

2/10

Poor

02 Sep 2024

Emmie

Broken AC, Room not as described

There were so many issues I don't know where to start.

The room looked nothing like what they advertised (Family Room, Canal View). When I complained and showed them the pictures of what we were supposed to get, they said to email management, there's nothing they can do. The room was dirty, there were no separator for the shower, water got everywhere.

The air conditioner was broken and they said someone was coming in 2 hours to fix it. At the end of the day, they said no one is able to come today and they will fix it tomorrow so we had to sleep with no AC the first night. The next day, they \"fixed\" the AC but it was just making noise, there were no cold air coming out of it. We complained again and they said they'll send someone, no one ever showed up.

Everytime I was at the front desk, it seems like there were other guests complaining about something wrong with their room as well (broken shower, stinky smell, etc).

I highly recommend NOT staying here to save you troubles on your vacation.

Friends_and_family Family

2/10

Poor

28 Aug 2024

Jamison

For context, I do not ever leave reviews of restaurants or hotels. Making an exception for this one due to a particularly weird experience. As someone who has travelled extensively on a budget, I am super forgiving of a lot of issues but feel the need to warn others about staying here. The location of the hotel (or maybe it’s 3 hotels?) is perfect. Close to Guggenheim, short walk from Accademia and multiple convenient vaporetto stops. Check in was promising. Nice enough staff. We left our bags in the lobby early in the day and spent the afternoon at Biennale. Once we finally got into the room it was a different story. The room looked nothing like any photos from the site. We were in a building about 300m from the main hotel and I suspect most photos were taken in one or 2 rooms in that building. It was small and in disrepair. The lights flickered constantly and the hairdryer in the bathroom was tape-wired into the vanity lights with exposed wiring visible. As someone who regularly works with electricity I wasn’t super alarmed but this could be a real turn-off for most folks. The molding in the bathroom was literally molding (there has to be a place to buy something like Kilz around there, c’mon—at least try to cover it up) and the toilet was constantly leaking from the base. There was an unused courtyard outside of our window. Seemed to be full of storage for a construction project. The lights were left on day and night for the duration of our stay making it hard to sleep…

Leisure Partner

2/10

Poor

25 Aug 2024

Sanjay

The day I reached hotel was nightmare for me . Number issue 1. No left 2.cleaning zero 3.Ac is not working. Ac water dripping at room. 4.there is no alternative for ac like standing Fan .5. Bed room light flicker like short circuit.6.Bathroom there is no exist fan.7.hotel staff are not cooperative .
I ask for room change they said there is no room available and I will not pay for cancellation. I request for refund.

Friends_and_family Family

8/10

Excellent

23 Aug 2024

Jose

everything was great, great costumer service.

Leisure Family

2/10

Poor

22 Aug 2024

Mitra

No wifi at all. They said the rooms do not have wifi connection and only reception area has a connection. The washroom had lots of molds and the shower base was super small 2 feet by 2feet, and shower curtains full of molds. I told them the room that I booked had different pictures and they said usually the pictures are different.I don't recommend it at all.

Leisure Family

6/10

Pleasant

19 Aug 2024

JACQUELINE

The hotel is in a very good location, has a very good restaurant. The hotel definitely needs a major renovation. But for the price we paid it was ok.

Friends_and_family Family

8/10

Excellent

31 Jul 2024

CYNTHIA

It was a good start but one thing I really disliked is the fact that the air conditioning was set at 27 degrees celsius and we had no control over it ! The room was really hot so sleeping was really uncomfortable! No fridge and no safe .

Friends_and_family Friends

10/10

Exceptional

24 Jul 2024

Mark

This property is in such a good location. The room was fairly basic but we still enjoyed our experience there.

Leisure Family

10/10

Exceptional

21 Jul 2024

Evelyn

We enjoyed our stay the staff were amazing, our room was spacious however the bathroom is screaming for a makeover the ceiling was incredibly mouldy and the shower and tiling in bad condition, unfortunately when we arrived at checkin other folk were extremely annoyed about the condition of their room and were demanding another room they said the hotel was posting photos of rooms that did not exist was misleading advertising another lot of folk were angry about the aircon remote which only the hotel staff operates so our aircon was on 24 hours a day at 24 degrees feel this is not environment friendly should be switched on and off. The location is amazing walk every or get the Gondola taxi 2 euros to St Marks square the staff will help you with directions on how to get around the quicker ways.

Leisure Partner

2/10

Poor

21 Jul 2024

Carlos

The experience was subpar. The rooms were dusty, old, and unsafe. The staff was the only positive aspect. I would not recommend it. Some rooms have external bathrooms.

Leisure Family

2/10

Poor

20 Jul 2024

Shannon

Arrived to property and was told no AC. They did offer a discount if we stayed, and unfortunately there were no other hotels available so we had to accept. Room was dark/dingy and nothing like the pictures shown. Bathroom had a horrible musty smell. Very much felt deceived by both the hotel and Expedia, and for the price we paid the room should have been as described. Would not recommend to anyone and if we had had to stay a second night, we would not have.

Leisure Family

6/10

Pleasant

18 Jul 2024

Jessika

Perfect stay for a few days in Venice. Air conditioned room and cute restaurant. Very small room, no safe.

Leisure Partner

6/10

Pleasant

10 Jul 2024

Sanjay

Good location and walkable to the ferries, but the rooms themselves were not so great. The showers were extra tiny and the room could use a serious uplift.
A couple of the front office staff were unhelpful when we asked for help around transportation etc.

4/10

Poor

10 Jul 2024

Stephane

Good afternoon, AC did not work, icame down to the desk completely drenched it was so hot in the room, i asked for a bottle of water and he made me pay 3.5 euros!!!!!!!! Unbelievable! Then I asked for a quick repair they then brought a portable A/C machine but the exhaust tube did not have the right connector so they tiold us to open the windows but it was equally hot it ruined our 2 nights there. And as it wasn't enough one of the nightstand light touch switch kept coming on and off absolutely awful and they paid for our breakfast the next day and felt done! it is outrageous and i'm asking for a full refund!!! FYI the only one that help a bit was Marco the night guy!

Business_and_leisure Family

10/10

Exceptional

06 Jul 2024

LIDER

Great

Leisure

4/10

Poor

30 Jun 2024

Hamid

Bad choice

Staff were friendly and helpful. The condition of the hotel is really pool. Olds and rusty furniture. Water marks almost everywhere. No room service. Breakfast very basic. Too pricey for this amenity. They charged us $239 non-refundable then they dropped the price for $149! No compensation! Far way from the main lobby. Lots of stairs and no elevator.

Friends_and_family Family