Name: Sina Centurion Palace
Address: Dorsoduro, 173, Venezia, 30123, IT

Sina Centurion Palace

Venice (and vicinity) · Italy

100 reviews shown

8/10

Excellent

07 Jul 2026

Pedro

This is a great hotel at the wrong side of the canal. Going from one side to the other is only a nuisance but it makes a difference. Having said that, we still like the hotel given the cost value relationship

Family

10/10

Exceptional

30 Jun 2026

Stephen

Hotel staff was excellent and it was very clean and rooms were impressive.

Friends_and_family Friends

10/10

Exceptional

27 May 2026

Stephen

A fantastic experience from start to finish. Nothing was too much of a problem for the staff. We will be returning soon.

Partner

10/10

Exceptional

25 May 2026

Giannina

Lovely

Self

8/10

Excellent

21 May 2026

Melody

Small rooms but loved everything else!!!

Family

6/10

Pleasant

03 May 2026

Jay

It was ok but for a 5 star hotel it lacks some of the basics for me. Breakfast hot food was consistently cold, very slow WiFi, no TV connectivity or on demand services, no coffee making facilities in room, limited post 10pm room service, 50euro discretionary service charge added to my bill at end of stay (cheeky) and I can’t help but feel the decor just feels like a mismatch of styles and colours.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Mary

Beautiful hotel. Easy to walk everywhere. Welcoming and professional staff. Expansive breakfast buffet. Delicious food. Clean rooms. Beautiful views of canals and bridges. Amazing 10/10.

Partner

10/10

Exceptional

01 May 2026

Joseph M

Beautiful hotel and very attentive staff! Friendly and helpful!

8/10

Excellent

05 Apr 2026

Ibrahim

Breakfast staff is very friendly, cheerful and helpful. However, the reception staff quite the opposite! Absolutely no information at check in other than handing in the keys! There's a general arrogant attitude and smiles seem to be a rare commodity. They definitely didn't make us feel welcomed at this otherwise fabulous hotel. Rooms are a bit run down with worn out headboard and spotty sheets

Partner

10/10

Exceptional

16 Feb 2026

Robert

The staff couldn't have been nicer or more helpful. The location was great.

Partner

6/10

Pleasant

15 Jan 2026

Nerlin

I expected great service from a 5 star hotel. The front desk employees needs better training on hospitality. The hotel manager did his best to resolve any issues we had.

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Garry

Everything was wonderful....great staff..all with loads of personality....best stay i have ever had in multiple trips to Venice.

Business_and_leisure Partner

10/10

Exceptional

21 Nov 2025

Pam

Cleanliness of the rooms, bathrooms stood out for me. I like that there’s a walk-in shower stall and a tub. The double sink too works for a family of 3.

Leisure Family

10/10

Exceptional

15 Nov 2025

Ronald

There are not enough words to adequately describe how welcome we were made to feel by every single person. The place was not only immaculate but a testimony to the beautiful art of Venice. Would love to return

10/10

Exceptional

11 Nov 2025

Lee

Great Hotel, good location for walking and water taxi. Breakfast was

Partner

10/10

Exceptional

31 Oct 2025

jaime

Great service and very convenient location

Leisure Family

10/10

Exceptional

28 Oct 2025

Ruarri Fraser

An outstanding hotel in a great location for all the main attractions in Venice. Short walk (5 mins max) to the waterbus stop Salute. Great attractions also 5 to 10 mins away such as Peggy Guggenheim and the Academic gallery.

10/10

Exceptional

06 Oct 2025

David

Fantastic location in a quieter neighborhood but still walkable to the main attractions. Beautiful views and wonderful attentive service. The BEST in Venice

Business_and_leisure Partner

2/10

Poor

27 Aug 2025

Yacob

The hotel view is amazing, but besides that the house keeping is horrible, the room service is awful, only sandwishes, and some of the staff is very rude.... I dont think this is a 5 star hotel, and it is definitely doesnt worth the money !!!

Leisure Family

10/10

Exceptional

06 Aug 2025

Fazila

Fantastic!

Leisure Family

10/10

Exceptional

26 Jul 2025

Luis

Careful with the slippers if you stay in a suite with stairs (very slippery)

Leisure Family

10/10

Exceptional

12 Jul 2025

Kris

Could not have been happier with this hotel, close to Doges Palace and St Marks but on the other side of the Grand Canal which makes it much quieter and less hectic. The hotel is beautiful, full of stunning art (all available to purchase), the views are great (worth paying up for a canal view imho) and the staff superb, could not have been more helpful.

Leisure Family

10/10

Exceptional

14 May 2025

Patrick

Right on the Grand Canal, near St. Mark’s Square, but on the other side of the Canal. It’s a little walk to the nearest bridge. Staff was exceptionally friendly. Room was a unique design but pleasant. Breakfast buffet was good.

Leisure Partner

10/10

Exceptional

09 May 2025

Kathleen

It was right on the canal and walkable to St. Mark’s Square.

Leisure

10/10

Exceptional

07 May 2025

Julie

Lovely hotel and friendly well trained staff. Have stayed here several times now and each time is just a lovely experience.
Grazie mille Sina Centurion.

Leisure Partner

10/10

Exceptional

29 Mar 2025

Gary

Simply exquisite from the moment the boat draws up to the hotels dock to the warm welcome inside. A truly unforgettable experience. One which I very much look forward to repeating again soon

Leisure Partner

10/10

Exceptional

17 Mar 2025

Puneet

Convenient, a quick ferry to San Marco square, kind and attentive staff. The food was great with a beautiful breakfast buffet with an incredible view.

Leisure Family_with_children

10/10

Exceptional

26 Nov 2024

Elizabeth

Gorgeous property right on the grand canal. It was close to major attractions and was easily walkable to everywhere we wanted to go. Staff were extremely attentive and friendly. Our stay was absolutely perfect!

Leisure Partner

6/10

Pleasant

04 Sep 2024

MARA

For a 5-star hotel, the building is very beautiful and elegant, but the rooms are tiny and poorly finished. The attitude of the concierge staff is anything but warm and welcoming. They seem annoyed every time you ask for something. On the other hand, the restaurant staff is very kind and welcoming. Overall, not bad, but given the cost, it's definitely not worth it.

Business

6/10

Pleasant

23 Jul 2024

Rachel Ann

I would like to begin by saying that the staff at this property are absolutely lovely, and the service they deliver is excellent. They are friendly, welcoming and extremely accommodating. It was my birthday and they kindly left a slice of cake in my room. Unfortunately, the property itself does not really live up to its 5* rating. It is more like a 4* property. The rooms and décor throughout the hotel are basic. There is no feel of luxury to the property. The reception and public areas are very small and dark. The hotel advertises a fitness facility, but it is housed in the attic with no air conditioning, no water and no towels. Expecting people to exercise in such conditions in the height of summer in a city with a climate like that of Venice is simply absurd. Furthermore, it has very limited hours of operation and doesn’t actually open until 10:00!! If exercising on holiday is important to you, this is definitely not the property for you! The location of the hotel however, is quite delightful. It is situated on the other side of the Grand Canal to where the main tourist hotspots are meaning that it is peaceful and oozes local charm.

Leisure Friends

6/10

Pleasant

22 Jul 2024

Jennifer

Our room was infested with ants. Though I had to request a room change and they did this quickly. Our belongings were full of ants and so was the bed. We had to kill them all and unpack it all to ensure we wouldn’t bring them to the next room. I would have assumed a free drink or a discounted room rate would have been applied. But we were offered nothing.

Business_and_leisure Family_with_children

10/10

Exceptional

02 Jul 2024

Craig

Absolutely stunning property in the perfect location on the 1 line. Easy access to everything. Food was fantastic and eating in the grand canal is an experience not to be missed!

Leisure Partner

10/10

Exceptional

25 May 2024

gary

Beautiful hotel.

Leisure Self

8/10

Excellent

23 May 2024

olga

They changed our room upon our request. customer service is good and attentive. Great location and great views.

Leisure Partner

10/10

Exceptional

23 Feb 2024

BRIAN

Great room and service. In a fabulous location.

Leisure Family

10/10

Exceptional

15 Feb 2024

Christopher

Wonderful location. Good service. Good food. A fabulous hotel.

6/10

Pleasant

24 Oct 2023

kamal

No working ac

8/10

Excellent

11 Oct 2023

Maria

Great hotel .
The service was outstanding specially Dimitri at the front desk : very polite , friendly and professional helped us with all our requests.

Leisure Family

10/10

Exceptional

09 Oct 2023

Valerie

Picture-worthy location with beautifully appointed (albeit small vs. US) rooms and amenities. The bed was comfortable and the hotel staff were very helpful. The only thing to be aware of is that you will have to either walk 10-15 mins to get to the bridge to go over to San Marco (the heart where Doge's Palace is, etc.) or figure out the hydrofoil public transport - which is much closer but a bit confusing to figure out how to purchase/use tickets.

Leisure Partner

10/10

Exceptional

08 Oct 2023

marco

Defenely if i have to stay in Italy
I will stay at the Sina Centurion International
They team were a great
Marco the Manager
Cbristian Concierge
Paula the Bar tender
Andrea the botton
Thanks

Leisure Family

10/10

Exceptional

17 Sep 2023

Neil

Property was amazing. Dinner with guitar entertainment on the terrace may well be the highlight of our trip. Staff organized to have a hotel employee accompany us to the train station in Venice to help us find and board our train. Hotel upgraded us to an amazing room overlooking the canal. Hotel is centrally located and very helpful getting us around. This is definitely a winner in Venice.

Leisure Partner

6/10

Pleasant

11 Sep 2023

Tracy

Was given an upgrade which felt like a downgrade. For the amount of $$$ I would have expected better. Upgraded room was clear up in the rafters of the building. Bed was in the loft very hot up there. Shower and toilet downstairs, bath and bed upstairs 😂 room complete hodgepodge. Shower was weird and leaked water from the door out into the bathroom. The rest of the hotel seemed nice snd maybe the regular rooms are better than the upgrades 😂

Business_and_leisure

10/10

Exceptional

27 Aug 2023

Blanche

Wonderful quaint hotel on the grand canal in Venice. The best part was their impeccable service, checkin , transfers , tours provided, helpfulness and friendliness were exceptional. Thank you for a wonderful visit in Venice!

Leisure Partner

10/10

Exceptional

07 Aug 2023

Christian

beautiful place in a palace and good location

amazing style and 5 star service, good food and beautiful building. The rooms are a little small for the price but otherwise a great experience.

Partner

10/10

Exceptional

30 Jul 2023

Julia

We really enjoyed the excellent service…From the front desk staff who arranged our water taxis for us to the servers at breakfast who remembered our coffee orders daily. Would definitely recommend this hotel.

10/10

Exceptional

02 Jul 2023

Bruno

Great stay

Leisure Family

10/10

Exceptional

24 May 2023

Otto

We greatly enjoyed our stay. It is a great location, the included breakfast was unusually good, and the staff was friendly and helpful. We will stay there again when we return to Venice.

Leisure Partner

10/10

Exceptional

26 Apr 2023

Erin

Beautiful hotel! The staff was very friendly and very helpful. They seemed to go out of their way to make sure we had everything we needed. The breakfast was wonderful, the restaurant was very nice. The room itself was clean and well maintained. The location was convenient, it’s next to a water bus stop. There are a lot of tasty restaurants within walking distance.

Leisure Family

10/10

Exceptional

24 Mar 2023

Verified traveler

Great location, amazing service, beautiful hotel.

Friends_and_family Friends

10/10

Exceptional

15 Mar 2023

Chiara

Great hotel in a wonderful part of Venice. Easy.

Leisure Family

10/10

Exceptional

16 Feb 2023

Andre

The facility and management was fantastic!

Leisure Family

6/10

Pleasant

12 Feb 2023

John

Bath did not drain, sink did not drain, unusual layout. Staff were very nice especially Sylva.

Business

6/10

Pleasant

10 Jan 2023

Dr. Lisa R.

The things I appreciate about the Sina Centurion Palace in Venice, Veneto, Italy was the location and the excellent condition of the property. The property was clean and had a fantastic old time charm. The location of the hotel made it very convenient to participate in the events and activities located near Saint Mark's Square.

On the other hand, I was offended when the hotel refused to provide me with my upgrade. The gentleman at the front desk told me that I was not getting my upgrade because the other guests paid more for their stay than I did. His actions were unprofessional and unorthodox. Most of the time when I approached the front door no one opened the door for me or my daughter (I witnessed staff open the door for other guests). That was weird. Furthermore, I was harassed multiple times by staff at the property to purchase $500 dinner tickets for their New Years Eve party. I declined. Why would I purchase New Years Eve event tickets from a hotel staff who did not make me feel welcomed or valued as a guest at their establishment.

On New Years Eve, I returned to the hotel to find my room disheveled. I was definitely offended by that situation. I had to call the front desk to request they clean my room. They sent two men up to make my bed and clean the bathroom. The only person who treated my daughter and I with dignity and respect and made us feel extremely welcomed was a waitress. I would never stay at the Sina Hotel again. The service I received was horrible.

Leisure Family

10/10

Exceptional

03 Jan 2023

Javier

Great place, friendly staff, great food, nice view.

Leisure Friends

8/10

Excellent

12 Dec 2022

Scarlett

Superbe location and beautiful facade right on the canal grande . Friendly staff.
Decoration of the interior has not been given any thought, very cheap and could make the place so much more high level if done right .

Leisure Family

6/10

Pleasant

31 Oct 2022

Eva

It is clean and nice , but that's about it . Breakfast was poor , dry burned bacon and no bread selection at all . When ordered omlet from the menue it was dry , just like whipped egg , no taste .... bad coffee . In bathroom shower , taps - all was splashing all over the place . Very design oriented but it is not maintained properly .Also the room key gadget was blinking weird blue light through the night , it was really strange , as the whole room was for one moment blue ...how you suppose to sleep with this , very annoying . I was expecting so much more , really wanted to experience the hotel , you pay a fortune and you get 3* hotel breakfast & 4 star hotel experience .

Friends_and_family Family

10/10

Exceptional

12 Oct 2022

Kyle

Grand Canal Location

Great place out of the heavy tour activity area of Venice yet very easy to access all activities. Great location on the Grande Canal.

Partner

10/10

Exceptional

02 Sep 2022

ERNESTO

Best hotel in town

Leisure Family

10/10

Exceptional

30 Aug 2022

Joseph

The staff was exceptional.
Sylvia, Nikola, Francesca and the list goes on couldnt have been more accommodating.

Business Family

10/10

Exceptional

16 Jul 2022

Miriam

I really enjoyed my stay at Sina Centurion! My one bedroom was beautiful, spacious. The hotel is close to popular ferry routes and overlooked the grand canal but was still quiet. I’m grateful to Paolo, Elena and all the staff who were very helpful and thoughtfully recommended activities and adventures. For example, the Sina Sunset Cruise was a one of a kind experience organized by the hotel. It offered incredible views of Venice and the surrounding island, delicious food and great company! When I come back to Venice I know exactly where I will be staying. Grazie Mille!

Leisure Self

10/10

Exceptional

08 Jul 2022

Bradley

Beautiful property in Venice in the perfect location. If I could sit and watch the boats on the Grand Canal every morning with coffee or every evening with a glass of wine, I would. Arriving and departing via water taxi, also an incredible experience. Staff kind and helpful. Area around the hotel, outstanding. Don't feel stuck in the middle of tourist area yet still plenty of beautiful shops and quaint restaurants.

Leisure Family

10/10

Exceptional

14 Jun 2022

Rene

Perfecto

Amazing hotel overlooking the Grand Canal. Away from the busy tourist areas, but an easy walk if you want to visit the sites. Numerous restaurants and wine bars within easy walking distance.

Partner

4/10

Poor

12 Jun 2022

Sulayne

Very dissatisfied with our room. The bathtub was damaged (visible chips). Not clean. Bed linens were rough.

Leisure Partner

10/10

Exceptional

06 Jun 2022

NEHAD

Everything was excellent location and staff. I wish they had better mattresses but everything was great

Leisure Family_with_children

10/10

Exceptional

06 Jun 2022

Jeffrey

This hotel is perfectly positioned along the grand canal. The staff and service was beyond excellent. We absolutely loved breakfast in the terrace looking out on the canal. 5 stars!

Leisure

10/10

Exceptional

06 Jun 2022

Kelly

This hotel has to have been one of the best I’ve stayed in and there has been a few. The staff could not do enough for you, nothing was too much trouble. Fantastic location, food, drink and room. Loved it and will definitely be back.

Leisure Family

8/10

Excellent

13 Apr 2022

Julie

Very lovely hotel and staff but the mattresses are quite uncomfortable and need replacing.

Leisure Partner

10/10

Exceptional

23 Jan 2022

james

This is an awesome hotel in a great location. The staff were super friendly.

Leisure Partner

10/10

Exceptional

01 Feb 2020

Staff and service was excellent. Location is right next to Salute & has public water taxi stop.

10/10

Exceptional

23 Jan 2020

Verified traveler

Loved everything. Rite on grand canel. Very updated and clean. Service was 1st class. Im used to staying in Europe and having rooms be small and runned down. This hotel was a exception IT WAS CLEAN AND LARGE ROOM. I loved the stay in this hotel. I usually only do a review if its really good or really bad so this should give you a idae of hotel. In all fairness I did get the upgrded room on the grand canel and i dont know how the regular rooms are .

Friends_and_family Friends

10/10

Exceptional

09 Jan 2020

Sam

Perfect short break

Stunning location, helpful staff.

Great for couples weekend break in January, would highly recommend.

Partner

8/10

Excellent

14 Dec 2019

Verified traveler

I chose Venice and this hotel as I wanted this weekend to be so special for my partners birthday but I wasn't wowed at all and felt someone disappointed. Some staff were very friendly and helpful but others weren't. We received an upgrade to a Canal View room, for being an Expedia Gold member (which I was grateful for) until I got in there. It felt like we'd been allocated the worst room in that class and we were overlooked on both sides. I advised the hotel in advance of it being my partner's birthday but there was no recognition of this at all. Maybe I was expecting too much but we are frequent hotel stayers and we have been treated much better elsewhere in lesser quality hotels. With this being a 5* hotel I would have expected to have been treated much better. I'm sorry if this is being harsh but I'm just being honest about what I felt / still feel a couple of weeks later

Leisure Partner

10/10

Exceptional

19 Nov 2019

Verified traveler

We loved the feel as we walked into the hotel. There's the grand - coming in by water taxi - entrance on the cancel. Then the more sedate, understated, quiet entrance though the courtyard. Two completely different feels to them.

Leisure Partner

8/10

Excellent

25 Oct 2019

Jiayi

Great location, great views , great service, just room is very small, if you don’t have too many luggage than this is your great choice

Partner

10/10

Exceptional

12 Oct 2019

Gabriela

This was the best hotel of our whole trip in Europe, wonderful location, beautiful design and facilities, and great service.

Leisure Partner

10/10

Exceptional

09 Oct 2019

MattandAmie

Beautiful hotel very clean and tastefully decorated. Staff couldn’t do enough for us. We stayed last week and the location and service was perfect. Will definitely stay here again.

Leisure Partner

10/10

Exceptional

02 Oct 2019

Yelena

Incredible hotel, perfect location and great staff!

Partner

8/10

Excellent

24 Sep 2019

Verified traveler

Great location, stylish property, fantastic service. Great restaurant.

Leisure

4/10

Poor

31 Jul 2019

Verified traveler

I liked the location
The hotel was not maintained since the opening...!

Leisure Family

10/10

Exceptional

29 Jul 2019

Verified traveler

The staff was so welcoming and very helpful. The hotel is beautiful with outside seating on the canal. Food was delicious!

Leisure Family

8/10

Excellent

29 Jul 2019

Verified traveler

Beautiful hotel. Great breakfast. Location a bit challenging as it is a 30 min walk to piazza San Marco.

Leisure Partner

10/10

Exceptional

24 Jul 2019

Ghada

Art adorned hotel

This hotel is beautiful! Their walls are adorned with art, The property is filled with amazing sculptures. The staff is incredible with their service! The only disappointment is the food. I would suggest is skipping the food. The food is mediocre at best and extremely expensive for what You get.

Family

10/10

Exceptional

05 Jul 2019

Emma

Sina Centurion was a beautiful property. I had an amazing room overlooking the canal which I didn’t expect. The food and service were excellent and I would definitely go back.

Leisure Family

10/10

Exceptional

05 Jul 2019

Verified traveler

Excellent front desk staff! Very helpful when checking in and giving us directions around town and places to eat.

Leisure Partner

4/10

Poor

29 Jun 2019

anthony

Nice location spoiled by room and staff

I seldom leave reviews and have stayed all over the world but this experience,. well.....
There are 2 wings and guests appear to be stuffed in a downgraded wing. The rooms are dark and are overlooked from the courtyard so opening the curtains is not an option. The facilities are basic and the shower was not clean see photos of shower, chipped bidet and rotten door. (uploading pictures did not work)
The staff were not especially helpful and the hotel manager was the rudest. This is not a 4 star experience.
Last my party of three went for drink on the waterfront. We were told we could not sit near the dock as it was unsafe, yet later the hotel manager allowed 4 to sit there.
The staff seemed to rush us to finish, chairs and tables were moved. I went to take photos and was rudely addressed by a man in a suit. He introduced himself as the manager. Appalling treatment of guests
Even though my daughter honeymooned here I can't recommend this hotel

Friends

4/10

Poor

01 Jun 2019

Our stay at Sina Centurion was very disappointing. I would not call it a 5 star hotel at all. The lobby and external appointments were lovely but our room was very small, was full of mosquitoes each night, the bathroom was tiny and the shower fitting did not always work, we had no coffee and tea making facilities, we did not receive an up grade or extra drinks as per our Experia VIP status. It was our 30 th Wedding Anniversary and this was not acknowledged in any way, there were no USB points to charge our phone, breakfast was € 37 each and drinks were exorbitantly expensive. Over all not worth the money we paid and did not meet any of our expectations.

Leisure Partner

10/10

Exceptional

29 May 2019

MATTHEW

Pure luxury!

Very expensive, but very luxurious!

Partner

10/10

Exceptional

21 Mar 2019

Jelena

Highly recommend

Great location, quiet, stunning views, modern, great service.

8/10

Excellent

21 Mar 2019

Verified traveler

Great hotel, great staff.

Absolutely beautiful hotel in an amazing location with friendly, professional staff. We were given a free room upgrade which was lovely as we were there to celebrate my partner's birthday. When we returned to the room on his birthday they had left a birthday cake in the room which was a lovely, thoughtful touch. My only negative would be the cost of the drinks and breakfast. We ended up having breakfast at a lovely cafe nearby and having drinks in nearby restaurants. The location is sensational so I know that comes with a price tag. We had a great time and the staff were lovely.

Partner

8/10

Excellent

06 Mar 2019

Anna

Great location beautiful decor and helpful staff. Breakfast provided was excellent and views over the grand canal were magically. Unfortunately maintenance work was being carried out and air conditioning/ heating didn’t work. There were also some water stains on the wallpaper in our room presumably due to a water leak. But overall fantastic experience

Friends

10/10

Exceptional

25 Feb 2019

M.Turner

Fantastic location right at the Grand Canal. Beautiful hotel with a great staff and lovely rooms. Definitely worth the visit.

Leisure Partner

8/10

Excellent

14 Jan 2019

Nice hotel, good location in central Venice. Vaporetto stop round the corner. Staff very approachable and seemed happy to help. Rooms looked very luxurious, the bath in our room was to die for however bed wasn’t that comfortable and we had no tea or coffee making facilities in the room or free WiFi in room.

10/10

Exceptional

26 Dec 2018

Verified traveler

Beautiful room, incredible restaurant, quiet location that was still close to major attractions and transport. Frequent housekeeping, expert concierge. Really great buffet breakfast!

Leisure Family

10/10

Exceptional

21 Nov 2018

Luis

Excellent location, great staff. Lovely hotel near vaporetto station.

6/10

Pleasant

18 Nov 2018

Wei Meng

Average

The hotel is quite far from the train station, as we didn’t knew how to get there by boat, we walked countless bridges to get there. We also were told by the receptionist that our room were being upgraded, and was hoping that we will be able to see part of the beautiful canal, facing the opposite room instead. The service staff were very polite though.

Partner

8/10

Excellent

08 Nov 2018

Charles

Beautiful hotel in a great location. Our room was on the top floor and due to the slanting roof it felt a little small but was otherwise very comfortable with a view of the Grand Canal.

6/10

Pleasant

03 Nov 2018

Verified traveler

This is a nice hotel, excellent location and very sophisticated design. However, it is not good enough to call itself 5 star. Looks good, but quite tacky workmanship. Overhead shower didn’t work and wires hanging out of it. Drains in shower loose. A/C didn’t work - set centrally at 24 degrees and couldn’t change, so the room was far too hot at night so had to have windows open which let in all the mosquitoes. Nothing done when I pointed it out to Housekeeping. Beds so hard it made my arms go numb. Glasses in room not washed for 3 days. No covers on the duvets, just sheets put over - unhygienic. Only half a toilet roll left one day by housekeeping. An orange juice cost €10. No warning to its guests of either the acqua Alta nor the transport strike. The hotel needs to be told where they are failing, as this is a lovely hotel but they are resting on their laurels that they think they are 5 star status when they are far from in their level of service and facilities.

10/10

Exceptional

22 Oct 2018

Titu

Nice hotel but room was quite tiny but otherwise all good

8/10

Excellent

30 Sep 2018

Sheri

Greatest and most gracious general manager (Emanuel) ever!! Lovely breakfasts. Fantastic canal dining. Convenient location.

6/10

Pleasant

03 Sep 2018

Verified traveler

The Hotel is in a great location. For the most part, It is nice and clean. The porters were great. The desk staff were nice but didn't make feel at as welcome as at some other places. The shower in our room leaked all over our room and we were not compensated in any way. For the price of the hotel, there could have been a little more to do to make that episode of our stay better.