Name: Messner Palace Hotel
Address: Rio Terra Catecumeni 216 Dorsoduro, Venice City, 30123, IT

2/10

Poor

13 Jul 2026

Susan

Do not waste your time/money on this hotel. The AC unit leaked water into a trash can. Staff not able to fix or provide a different room. The walls and door showed water damage from the leak. Mold on the wall behind desk and a visibly dirty old carpet. The AC unit also started beeping at 2:30 am and did not stop all night. No staff at front desk overnight to assist. We found a last minute room somewhere else for less and got out of there. I could not believe what they were charging for such a dump. You can do better, this property is not maintained.

Partner

2/10

Poor

12 Jul 2026

James

This is the worst hotel we have ever stayed in. The air con dripped every 2 seconds into a bucket beneath it. A faulty electronic door lock in a room two doors away sounded every 17 seconds. How do I know - because I had plenty of time to count all this while wide awake in the early hours of the morning! The carpet is completed faded (looks like water damage from the air con), the wardrobe and bedside cabinets are badly chipped as is the door to the shower. I have taken videos and photos to document all of this. We had a 2 night stay but had to leave after 1 night. We spoke to the Receptionist who said that we needed to speak to Expedia about getting a refund as we had paid them directly. We have contacted Expedia who have said they can't get a refund from the Hotel and so we don't qualify for this. We shall certainly chase this up as we are not expecting them to recommend such a 'Fawlty Towers' experience on their site. There are so many brilliant alternatives for accommodation in Venice - please don't waste a night or money here.

Partner

2/10

Poor

10 Jul 2026

Elizabeth

This property is absolutely disgusting. The carpet in the room is so gross that you couldn’t walk in it. It was stickier than a 90’s nightclub. The walls were filthy with sticky indescribable stuff dripping down them. The tv and other facilities didn’t work and there as a leak from the air con unit dripping into a bucket continuously. This had been going on so long the door was badly water damaged. The bathroom was covered in black mould. The showers curtain needed burning. I complained to the reception. They told me all the rooms were as bad. That the property was owned by a foreign owner that wasn’t interested in the condition of the Hotel only the money they made. They did offer to swap the bucket that caught the endless dripping for towels places on the already sodden carpet to help with the noise but I do t feel that was an acceptable solution. The hotel was fully booked so our room couldn’t be changed. We checked out ASAP. Expedia although polite were no help at all and said they would back the hotels refund policy and not offer us any refund. I found this a disappointment as it was hazardous to health. £25 was added to our key account but that by no means would compensate for such unacceptable standards.

Partner

6/10

Pleasant

28 Jun 2026

Paige

Fantastic location but the hotel aircon didn’t work and was dripping constantly, the room was super hot and having the window open let in heaps of mosquitoes.
And the shower had quite a lot of mold!

Partner

2/10

Poor

27 Jun 2026

Manuel

This is one of the worst hotels I have ever stayed. The customer service was terrible. Our room had an air conditioning leak which the staff was notified and they did nothing to rectify the issue. The level of rudeness we experienced started the first day at their mediocre restaurant. We ask for ice and were rudely told the drink was already cold. When we addressed the air conditioning issue the staff stated a technician was on his one and never showed up. We were given towels to soak the dripping water. I highly recommend anyone looking into the old rundown hotel NOT to book it!

Partner

6/10

Pleasant

29 May 2026

Allison

I waited about a week after leaving to write this review so that it would be objective and not emotional. I can honestly say the best feature of this hotel was it's proximity to the Salute water bus stop. The pictures online are glossy and photo shopped. The actual hotel is very worn and dated. The carpet and wall covering in the room were faded and worn. They have signs posted that rooms will not be cooled below 26 degrees Celsius (78.8 degrees Fahrenheit!) so nights are miserable! We did have the option of opening the windows but that would have let in mosquitoes. The bathroom is the size of a small closet and anyone of any size will have a hard time maneuvering. The bathroom also was NOT clean. There was hair on the wall under the sink, the sink leaked, and part of the shower stall was chipped off. We informed staff about the leak shortly after checking in but it was never fixed.

Friends_and_family Family

2/10

Poor

27 May 2026

Jackie

We have stayed at dozens of hotels in Europe, Costa Rica, Canada and the USA, this is without doubt the worst hotel at which we have ever stayed. Perhaps the last thorough maintenance for hotel was done twenty-years ago. Sarcastically, I would to say pre-WWII. The beds were mere army cots with deteriorated mattresses. Who knows when the blankets and pillows were last laundered. The carpet was stained with something in red which we chose to ignore. The mosquitoes were well-fed and the A.C. dyed. The breakfast that the website offered does not exist. We left one-day earlier than anticipated due to the conditions of the hotel. On the positive side, the location, over which the hotel has no control, was good. Water ferries were a short walk away.

Friends_and_family Friends

4/10

Poor

23 May 2026

William Ryan

This property is not the property as advertised.

The location is about. 15-20 min walk from the main attractions in Venice, however it is located conveniently close to a Vaporetto (water bus) stop that you can navigate.

This property is a collection of buildings, my review is only about the room I had which is in the primary building, but I would guess the same applies to all.

The property itself did not have access to laundry or breakfast services as offered. The interior has received no attention for what seems like at least two decades and is tired and worn out. Hot water is sporadic at best, mattresses are paper thin along with the pillows.

There are better options available at a similar price point. I would avoid this one.

Partner

2/10

Poor

13 May 2026

Shawn

This is a hotel that is not running in proper condition. Paint flakes from the ceiling, door handles fall off, shower drain is clogged.

Most definitely not ideal for the price I paid.

6/10

Pleasant

11 May 2026

Sebastian

For the price and the peak period we visited in, this place was reasonable. We booked the main building which is clearly much better than the other building. It has ‘faded Wes Anderson’ vibes and has definitely seen better days. That said, it’s an excellent location in a quiet but central location for the vaproretto and there’s a well priced sandwich and coffee shop very close and a good supermarket within a 5 minute walk. It’s Venice and you shouldn’t be spending much time in your hotel room - so with that in mind, it’s fine.

Partner

6/10

Pleasant

20 Apr 2026

Elyssa

Location was great with a canal view and a great little restaurant. Pretty close to the Vaporetto Salute stop. Staff was not overly friendly, make sure you buy water for the room. You definitely get the feel of old Venice with this hotel. Stayed 2 nights and that was perfect.

Friends

6/10

Pleasant

01 Apr 2026

Michelle

A vintage stay….. TV for decoration .. hot water scarce

Partner

4/10

Poor

19 Jan 2026

Kathryn

Room was cold, registered it was set at 30 C but it was super cold, hot waster was iffy and bed was broke. Buildings in Venice are super old but this one was just ok. If you just want a place to lay your head then it’s ok. It was clean just needs a little TLC to bring up the experience. I would probably stay someplace else next time.
When I checked out there was someone else that was requesting a different room.

Leisure Friends

8/10

Excellent

01 Dec 2025

Jennifer

Room was clean, good location

Friends_and_family Friends

4/10

Poor

20 Nov 2025

muhammad

Room was extremely dirty and worn out. Potential health hazard..

Leisure Family

2/10

Poor

13 Oct 2025

Linda

Do not stay here...terrible hotel.

Leisure Family

6/10

Pleasant

11 Oct 2025

Christopher

There was always hot water and the bed was comfortable enough to sleep in, but ir was to metal framed beds pushed together and not comfortable to share with my partner. No WiFi in the rooms, Tv stuck in Polish so couldnt understand the menus. AC seemed to work when it wanted making the room comfortable about half the time. The bathroom was down a narrow tuled corridor which was slippery when wet. It overlooked the canal which was nice though.

Partner

2/10

Poor

01 Oct 2025

colin

This was the worst hotel stay ever. We had 4 days of no hot water. There was no manager at the hotel. The receptionists just shrugged their shoulders. Refused to call management. Kept saying a technician was coming to fix it. In the end we went to another hotel. Otherwise the place was seriously run down and shabby.

Friends_and_family Family

8/10

Excellent

01 Oct 2025

Erika tatiana

It was nice hotel but it doesn’t have elevator. The restaurant is not amazing but everything else was okay.

4/10

Poor

30 Sep 2025

Shaun

Very poor service from a tired hotel

This hotel is very tired. The staff are very unhelpful too, which makes the hotel stay very frustrating. The Aircon was going all night and we couldn’t turn it off. It was freezing cold. When we asked the reception, they didn’t turn it off. We had to ask them three times to turn it off and they said there was only one Aircon remote control for the whole hotel. Then there was no hot water for the four nights stay. We asked the reception several times and they just shrugged their shoulders and said the engineer doesn’t work during the weekend so there is nothing we can do. Then the cleaner spilled a load of bleach in the room on the red carpet and didn’t tell us They placed one of our bags over the top of the bleach stain to cover it up, the next day they brought a rug to cover it up. The location of the hotel is good and it overlooks a very nice canal but I would not stay here again and I cannot recommend it to anybody else either.

Partner

2/10

Poor

13 Sep 2025

Yelenny

WORST EXPERIENCE in my entire trip to Italy. Check in process is a mess, my family and I felt discriminated by the staff who was talking bad about our group amongst themselves. Our party booked a total of 6 rooms for us to be treated in such manner. The lady in the check in area literally said in Italian that she didn’t want us there or to deal with us as we attempted to book a 7th room since the actual room does not look like the pictures.
The rooms are small, carpet smells musky and looks old and dirty. The second bed that is shown in the pictures is literally a mattress on the floor. Spend your money somewhere else. Treatment was so terrible that we actually left right after midnight, didn’t even sleep there.

Leisure Family_with_children

4/10

Poor

28 Aug 2025

William

- Was vactioning with my partner in Venice for 2 nights, requested a double bed and recieved two single beds put together. Wasn't able to check in until 3pm, when we complained at 4pm after we arrived and checked in, we were told rudely by the concierge that the workers who would be able to put on a pillow top over the single beds had left for the day and they won't be able to do anything until tomorrow.
- Air conditioner leaked constantly, so the cleaners/management just put towels in the corner to stop the leaking.
- The room overall had a weird smell to it, probably because of the aircon leaking onto the carpet.
- The air conditioner was above the entry/exit door, so because of the leaking the floorboards swelled and opening/closing the door was problematic.

Leisure Partner

6/10

Pleasant

26 Jul 2025

Kate

Basic hotel but clean rooms & friendly staff

Had been worried by negative reviews but stay was clean & comfortable for the price. Reception staff were perfectly charming, friendly & helpful (not at all rude as others have said). A little worn and dated but overall a pleasant stay.

Friends_and_family Family

6/10

Pleasant

08 Jul 2025

Sacha

We only stayed 1 night and appreciated the friendly staff allowed us to store our bags until the 3pm check in time. We were not happy with the AC being stuck on 16 degrees all night. We tried to find the control for the heat pump/ac and discovered in the morning we hadn’t lost it- but all the ac boxes are controlled by the hotel and maintenance needs to change it. A very cold night for tired travellers. Aside from this the hotel was cute and staff were friendly

2/10

Poor

02 Jul 2025

AARTHI

Hotel is rated a 4 star but the room was covered in a thick layer of dust, carpet had many large stains, bathroom was not cleaned and seemed used by previous occupant. Multiple Power Outages, no water or working TV in room. couldnt even open room window due the amount of dust on window sill and air unit. Horribly disappointed especially for what they charged for the nightly rate.

Leisure Partner

2/10

Poor

23 Jun 2025

GEORGINA

Unfortunately, this hotel did not meet our expectations. The room was much smaller than what was shown in the pictures, which made the stay uncomfortable. On top of that, the air conditioning barely worked, and the room stayed warm even at night — not ideal in hot weather.

The most disappointing part, however, was the lady helping in the front she was rude to people who don’t speak Italian. Several encounters felt rude and unwelcoming, which really affected the overall experience. It’s a shame because the location was convenient, but sadly, that wasn’t enough to make up for everything else.

I wouldn’t stay here again, and I wouldn’t recommend it unless major improvements are made.

Leisure Family

4/10

Poor

10 Jun 2025

Linda

This is a very nice old hotel. The staff were all very nice. We arrived late, and the dining manager allowed us to order some food to take to our room.
My problem is with the reservation. I requested a room for 3 & selected a triple room. When we arrived, the staff said they received a reservation for only 2 people, so I had to pay for an additional person + the tourist fee. It cost me nearly $75 more for the exact room I had reserved.

Friends_and_family Family

8/10

Excellent

16 Apr 2025

Andrea

The TV didn’t work and it would have been nice to watch some news. The shower water was warm to cold. Expedia indicated a continental breakfast available but that is extra. The room was quite small and our three beds took up the entire space, but I was fine with that, as I wanted three beds. Great location.

4/10

Poor

14 Mar 2025

Jennifer

Old but pleasant

Leisure Partner

10/10

Exceptional

09 Dec 2024

Max

Loved the location and the rooms!

Leisure Friends

4/10

Poor

22 Oct 2024

Jane

Small room with an itty bitty bathroom you can barely turn around in. The carpet was disgusting and looked like it had never been replaced. The bed was very uncomfortable. The only good thing was the balcony overlooking the canal.

8/10

Excellent

20 Oct 2024

Wilfredo

Great dining options. Staff was very friendly and accommodating. They offer great service and information to all areas. Would recommend this property.

Leisure Family_with_children

4/10

Poor

13 Oct 2024

Randy

They advertise WiFi but in our \"wing\" of the property there was NO WiFi. The heater AC had NO control. They had to send someone from the staff to turn it on or off or to adjust the temperature. Bed was okay. Bathroom okay. Touch control lamps next to the beds turn themselves on and off during the night. Location was convenient. Hotel has a restaurant and food was just 3 stars.

Leisure Friends

4/10

Poor

10 Oct 2024

William

The hotel room was in a different building than addressed. Not sure if it was part of the 4 star building that was advertised. There was no WiFi in the room. There was something saying “sound proof” rooms, but we could hear our neighbors in the middle of the night. We had no control of the temperature in the room. Also a welcome drink was advertised, but not delivered.

Be sure to check the Google reviews before booking.

Leisure Family

6/10

Pleasant

09 Oct 2024

Oxana

The hotel has a great potential. The staff is very polite and helpful, but the rooms need major renovation. Bathrooms are in poor condition as well as carpet. Internet is barely working, we tried to watch Netflix but it constantly got disconnected. We enjoyed the hotel’s restaurant. Food was good and ambient atmosphere was pleasant. We would stay in this hotel again, but as I said they need to update showers.

Leisure Partner

10/10

Exceptional

08 Sep 2024

Charles

Front desk reception was outstanding as well as the restaurant. Very helpful, and went above and beyond.

Leisure Friends

4/10

Poor

30 Aug 2024

Verified traveler

Main areas were quaint but room needed new furniture (veneer coming away from chipboard), new mattress (sagging in middle), new carpet, new wall paper, new bathroom and a lick of paint (damp patch on ceiling). Food in the restaurant was nice and very good value (guests receive 40% discount). Overall a good budget hotel for Venice, just needs a little freshen up.

Self

2/10

Poor

19 Aug 2024

Reza

They used fake pic of the bathroom to trap customers into booking their hotel. In reality you’ll get bathroom with cracked tiles and full of black mold. Broken furniture and rude personnel. The worst stay in my life.

Leisure Family

2/10

Poor

24 Jul 2024

Elham

I would like to upload photos of this place so you can see for yourself. Unfortunately this option is not available on this survey. It is the dirtiest place with an awful customer service. Let's put it this way, the holes, cracks and the chandelier not properly attached to the ceiling, made me wonder if the ceiling would collapse and if I would be alive the next day.
Shame on expedia for not closely scanning the advertised hotels and allowing deceiving pictures to be posted on their site.
Shame, shame!

Leisure Family

4/10

Poor

10 Jul 2024

Johanna

During 90 plus temps the AC either didnt work or was not on (the front desk person had the remote to it and didn’t make sure it was on even when we complained).

So once turned on, it still didn’t work. And all the front desk person could say to us is “there is nothing i can do it’s just me here.” Just horrible! The room was dirty, the ceiling was falling, and the AC didn’t work half the time. Not worth the stay.

Leisure Family_with_children

2/10

Poor

06 Jun 2024

Verified traveler

Disappointing lack of empathy.

Terrible experience. Less than 3 hours after booking I realised I could't afford this hotel. I stupidly thought that I'd be protected by a 48 hour cool off period. There's no such thing. I thought perhaps I could seek understanding from the hotel besides I'd booked a room only 3 hours earlier, the booking was more than 3 weeks away and I offered to pay a cancellation fee. The hotel flatly refused my first email and ignored any follow up.

I've since noted the terrible reviews that report the hotel has bed bugs, bad smells, broken furniture, unclean rooms, bad customer service, security issues, questionable positive revies and poor response to negativity (to name a few) so I'm glad I did not stay here.

As far as I'm concerned this hotel stole my money. But thankyou for teaching me that just because a hotel can be understanding and provide good customer service they dont have to and just won't. A hard lesson but I'll be more cautious in future.

Partner

6/10

Pleasant

02 Jun 2024

Melissa

Staff was not helpful giving information about public water shuttles, water taxis, and other important information about how to get to the property & the best way to leave.
Wrong information they gave me caused me to be fined on the public water shuttle ,

Leisure Self

2/10

Poor

16 Jul 2026

Jens

Unclean

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Yuriria

Llegada práctica en vaporetto. Buena aire acondicionado.

Partner

2/10

Poor

18 Jun 2026

Philippe

Poor hospitality
No breakfast included
Negative energy of the staff
For that price such a low service
Lucky you are in Venice to have always people filling your hotel.
Zero service
No welcoming bottle of water

2/10

Poor

07 Jun 2026

David

Ein heruntergekommenes 4-Sterne-Hotel mit verblichenen und fleckigen Teppichen, unbequemen und winzigen Matratzen und einem winzigen Badezimmer.
Das Zimmer allgemein machte einen wenig einladenden Eindruck. Ein Summen war die ganze Nacht im Hintergrund zu hören, wobei wir die Ursache nicht ausmachen konnten. Baulich bedingt ist das Bad recht klein, was auch weiter keine Erwähnung wert wäre. Dass allerdings in einem Haus mit 4 Sternen + S der Toilettendeckel lose ist, annähernd keine Hygieneartikel angeboten werden und die Duschkabine voller eingetrocknetem Kalk ist, entspricht schlicht nicht unseren Erwartungen.

Angesichts der Kategorie 4*S muss man sich aber fragen, nach welchen Kriterien hier gemessen wird.

Family_with_children

2/10

Poor

27 May 2026

Sofi

Mögel o rummet så vi lämnade utan att sova där…väldigt ofräscht

Friends_and_family Friends

8/10

Excellent

24 May 2026

Roberto

La ubicación de lugares es espectacular, y la atención del personal excelente, sólo creo que a las instalaciones les falta un poco de mantenimiento. Pero en general bueno

Partner

10/10

Exceptional

28 Feb 2026

Massimiliano

Nulla

Friends_and_family Family

4/10

Poor

18 Feb 2026

JOSE EDGAR ALBERTO

Habitación con alfombra sucia y desgastada , empapelado y mobiliarios vetustos y deprimentes baño con lo mínimo , mucamas gritando durante la mañana, no había recepcion después de las 11 PM, si llegabas despues no habia quien te reciba y quedabas afuera. Olor a comida del restaurante de abajo desde las 8 AM. DESEPCIONANTE !!!!. No volvería.

Partner