Name: Atlantis, The Royal
Address: The Palm Crescent Road, Dubai, 12345, AE

Atlantis, The Royal

Dubai · United Arab Emirates

The Palm Crescent RoadView location

100 reviews shown

10/10

Exceptional

27 Jul 2026

Tarek

The place was very luxurious and amazing

2/10

Poor

25 Jul 2026

Uan

Bad service Sharif at the front desk

8/10

Excellent

25 Jul 2026

Sukhjit kaur

I loved the fountain show and the breakfast at Gastronomy. The water park next door was great fun. The staff when checking in was not friendly and my room had a weird smell.. I had maintenance people constantly in and out of my room for 3 days. They got me humidifier for the stinky smell that was in my room. I was move to a different room eventually. It was a lot of work repacking my closet at things close to midnight. My stay was 6 days, I felt I was not properly treated, until I met with the manager. She fix things immediately. But I felt it was a little too late. Even when we sat in the front lobby for drinks and dessert the staff was not welcoming. My over all thought try it out for a few days but staying longer you will see its beautiful to look at but the staff lacks warmth and knowledge on how to fix things. They keep asking me what I think they could do to make up for it. I’m like I don’t know give us a buffet dinner. We had to ask them like 3x they looked at us like we were crazy. Anyway I don’t think I would stay there again one time was enough for me, Its not a 5 star service that’s for sure.

10/10

Exceptional

17 Jul 2026

Irfaan

Beautiful hotel. Excellent breakfast.

Partner

10/10

Exceptional

17 Jul 2026

Relebogile Patricia

Amazing hotel with a breakfast out of this world. The hotel is ultra luxury. Beds are comfortable and the staff is exceptionally friendly and helpful

Partner

10/10

Exceptional

13 Jul 2026

Anas

Thanks a lot ………
Quiet helpful & nice

10/10

Exceptional

11 Jul 2026

Jelian

Absolutely phenomenal experience from start to finish! Check-in was incredibly smooth, and we were pleasantly surprised with a complimentary room upgrade what a way to start the trip. The property itself is jaw-droppingly beautiful; every corner is a masterpiece.

What truly set this stay apart was the incredible service. The cleaning crew went above and beyond when I mentioned I wanted cold water, they immediately brought a mini refrigerator to my room without me even having to ask twice. Such thoughtful attention to detail!

Dining was equally spectacular we had an unforgettable dinner at Carbone and enjoyed a perfect beachfront meal at Nobu. Both were 10/10 culinary experiences. I can't recommend Atlantis the Royal enough. We are already planning our return!

Family_with_children

10/10

Exceptional

09 Jul 2026

Irfaan

Very beautiful hotel with amazing service and amenities

Partner

10/10

Exceptional

03 Jul 2026

Irfaan

Amazing stay !! Huge amenities and amazing resort ! Must experience

6/10

Pleasant

02 Jul 2026

ILANA

Stuff does not go out of their way to assist you with any matter

Family

10/10

Exceptional

01 Jul 2026

CLAUDIO

Everything das perfect

Partner

6/10

Pleasant

24 Jun 2026

Shahid

Hotel team specially Customise event arrangement team is not professional and well trained.

Family_with_children

10/10

Exceptional

23 Jun 2026

Jürg

Great location, fantastic food, room and service.

10/10

Exceptional

16 Jun 2026

Abid Ghani

Quality and Service of all staff was very good throughout our 9 nights stay

8/10

Excellent

16 Jun 2026

Rubana

My husband had always wanted to stay at this hotel, so we were genuinely excited to finally experience it together. Unfortunately, our stay was disappointing from the moment we arrived just before the 3:00 PM check-in time in June 2026. The attitude of the front desk staff was unwelcoming and unpleasant. It felt as though they had little interest in assisting us, which was surprising given the hotel's reputation for luxury and exceptional service. While the property itself is undeniably luxurious, the hospitality at reception fell far below expectations. That said, we would like to express our sincere gratitude to one outstanding staff member, KiKi, from the hospitality team. She took the time to tell us about the many family-friendly activities available throughout the hotel, several of which we would not have discovered otherwise. She went above and beyond to ensure our two-year-old daughter was comfortable, arranging bed rails and suitable toiletries for the room. KiKi also spoke with her manager, who kindly visited our room on the day of checkout and presented our daughter with some lovely teddy bears. This thoughtful gesture was greatly appreciated and helped make our stay more memorable. The room itself was clean, comfortable, and well maintained, and we thoroughly enjoyed the pool area. The breakfast was exceptional and undoubtedly one of the highlights of our stay. While the hotel offers beautiful facilities and luxurious surroundings.

Family_with_children

10/10

Exceptional

14 Jun 2026

Laney

Wow! What an incredible experience. From arrival to departure, Atlantis The Royal lived up to its reputation as a world class hotel. The room was spacious with added amenities and a spectacular view of the Palm from the balcony. The pools were clean and had sun care products available around the vicinity. Breakfast at Gastronomy was overwhelming with options and nothing was too much. It’s definitely worth it to upgrade to the club lounge as tea, evening happy hour and drinks are included.

Friends

8/10

Excellent

10 Jun 2026

ishak

Excellent hotel. Everything you expect from a 5 star and more.

Family_with_children

10/10

Exceptional

04 Jun 2026

KALFAN SAIF MUHAMMED

All good All Nice

10/10

Exceptional

29 May 2026

Ibrahim

Best place ever, unforgettable experience. The food, the fountain show, the view, even the kids club. A 5 star luxurious experience in every single way

10/10

Exceptional

30 Apr 2026

Nirmal

Best hotel, service and staff in Dubai!

10/10

Exceptional

28 Apr 2026

Issam

Very good

4/10

Poor

24 Apr 2026

Esther Suleiman

The property is beautiful and the amenities are great, but the service was disappointing and below average.

Breakfast was basic with poor service, and it was difficult to get assistance. Room cleaning and overall service were also slow and not up to expectations.

Overall, a great property, but the service does not match its standard.…

Partner

10/10

Exceptional

29 Mar 2026

Derry

Fabulous hotel, great staff

Partner

10/10

Exceptional

03 Mar 2026

ricardo j

Was very nice staying

Family

10/10

Exceptional

21 Feb 2026

Richard

If you want the best - then stay at Atlantis the Royal. Amazing service, beautiful rooms and facilities. Its worth the money in my view. Stayed twice and enjoyed it each time.

Business Family

10/10

Exceptional

19 Feb 2026

Joe

Amazing

2/10

Poor

18 Feb 2026

MANPREET

Smells in bathroom

Friends_and_family Family

8/10

Excellent

13 Feb 2026

Moshe

Clean room and the staff

10/10

Exceptional

11 Feb 2026

Rola

AMAZING EXPERIENCE!

8/10

Excellent

11 Feb 2026

Gregory

Good breakfast selections. Beverages slow to be served

10/10

Exceptional

07 Feb 2026

Zoran

Everything was amazing! Highly recommend to everyone ⭐️⭐️⭐️⭐️⭐️

Leisure Family

10/10

Exceptional

04 Feb 2026

Christopher

Everything! One of the best stays we’ve had anywhere. ❤️

10/10

Exceptional

28 Jan 2026

Sabrina

This hotel is truly magical. A once in a lifetime luxury experience!

10/10

Exceptional

01 Jan 2026

Jagandeep

Amazing

2/10

Poor

30 Dec 2025

Zaheer

amenities

2/10

Poor

21 Dec 2025

Orhan

Room sizes are small compared to the price paid. The overall offerings are average for a hotel positioned at this level. Food quality is generally low, with a noticeable focus on cheaper ingredients and cost-cutting rather than premium dining.

À la carte restaurants apply excessive upselling, which feels pushy and negatively affects the dining experience.

Service is poor, especially in restaurants and lounges. Despite having many staff members, they are difficult to reach, indicating a clear lack of management oversight and proper training. Staff tend to socialize among themselves rather than focus on paying guests.

The welcome experience was also disappointing — waiting at reception for check-in is not what one expects when paying such premium rates.

Overall, the value for money is disappointing, particularly when compared to other hotels in Dubai that deliver a far superior experience at significantly lower prices.

Business

4/10

Poor

15 Dec 2025

Edward Alan

Had rotten fruit in the room! Should have been refunded in full and upgraded. Not expected for an ultra luxury hotel...

10/10

Exceptional

07 Dec 2025

Tania

Everything was great from checking in to check out. The hotel upgraded our room and the room was beautiful.

Leisure Family

10/10

Exceptional

25 Nov 2025

Giovanni

Great property, excellent staff and amazing restaurants

Partner

10/10

Exceptional

15 Nov 2025

David

The best part was my rooom and the palm view from my balcony. I absolutely love the hotel. I will definitely be back soon.

Leisure Self

4/10

Poor

02 Nov 2025

Sait Temiz

Room was too small,we had to ask for extra towels,coffee cup and etc.Hotel was overcrowded because of the events and the restaurants based inside the hotel.Not a family hotel.

Leisure Family

10/10

Exceptional

22 Oct 2025

Alistair

Best hotel ever! This place ooze's luxury. The service is impeccable, the rooms are big, cleaned twice daily and the staff are so friendly and attentive. Couldn’t rate this hotel anymore. It is pricey for a week stay but it’s worth every penny!

Partner

10/10

Exceptional

19 Oct 2025

Jason

Perfect place

Leisure Friends

10/10

Exceptional

17 Oct 2025

Sourav

Memorable stay. Everything is excellent. Very beautiful view of Jumeirah from our balcony. We love

Partner

10/10

Exceptional

13 Oct 2025

Bradrick

Great all

8/10

Excellent

13 Oct 2025

ling

NOT SUPRISE,LIKE THE NORMAL 5 STAR HOTEL

Business_and_leisure Family

10/10

Exceptional

12 Oct 2025

Kolesha Ramon

This place is way above 5 stars! The staff, from the moment you step out of the car, until the moment you lay in your bed, was above and beyond. The room was clean and absolutely beautiful. We had a ceiling to floor glass sliding door with an ocean view. Either side of the resort offered amazing views. Next time I'll choose the palm view to watch the water show below. The dining was also phenomenal. The breakfast buffet offered so many choices. Don't even get me started about the dinner selections. Over the top! To top it all off, there is an awesome water park between the two resorts. You have access to both resorts for shopping and dining. The only down side was that you will need a taxi to take you down town and to do your site seeing. Also be prepared for the pricey deposit. Worth every penny!

Leisure Friends

10/10

Exceptional

11 Oct 2025

Alina

Breakfasts were

10/10

Exceptional

04 Oct 2025

Alberto A Malagon

Great location service is excellent I recommend this place to everyone

Leisure Family

10/10

Exceptional

03 Oct 2025

luis

view amazing , staff exceptional

Leisure Partner

10/10

Exceptional

29 Sep 2025

Betty

The place is absolutely perfect!

Leisure Family

10/10

Exceptional

17 Sep 2025

Anzhelika

very nice place, huge variety breakfast.

Leisure Partner

10/10

Exceptional

15 Sep 2025

Vardges

Superb property

Leisure Family

10/10

Exceptional

15 Sep 2025

Saqib

Amazing hotel and breakfast is the best

Leisure Family

10/10

Exceptional

14 Sep 2025

Noreen

Exceptional

Exceptional stay the staff were very accommodated. Our room was on lower floor but I prefer higher floor lobby staff changed our room within hour of requesting. Best breakfast buffet options I’ve seen. Pool staff very helpful. Can’t fault anything in this hotel. Will be returning soon.

Friends_and_family Family

10/10

Exceptional

12 Sep 2025

Henrik

This is very beautiful, clean, friendly high class hotel the best breakfast buffet, very friendly stuff, elegant design, money well worth it thank you.

Leisure Family

10/10

Exceptional

07 Sep 2025

A regular

Over all exceptional service

Business

2/10

Poor

30 Aug 2025

Mahul

Good but very expensive

Very expensive to stay and the cost increases disproportionately with every meal or activity

Friends_and_family Family

10/10

Exceptional

27 Aug 2025

paul

Atlantis the Royal.

Wow, just wow - we had a lovely stay

Partner

6/10

Pleasant

25 Aug 2025

Ammar A

Great Hotel, But Some Staff Training Falls Short

The Royal Atlantis is an extraordinary hotel — its structure, design, and finishes are breathtaking, and the facilities are excellent for families. It is one of the most impressive hotels I have visited, and the property is spotless and beautifully maintained.

That said, for a hotel of this caliber, service consistency is critical, and here we faced surprising gaps. While most staff were professional and well trained, some of the Egyptian staff in particular were not. At check-in, for example, the receptionist Marwan actually refused our repeated requests to accompany us to the suite and explain how the room worked — something basic yet important in a luxury hotel, especially for a large family with children staying in multiple rooms. Another incident occurred with in-suite breakfast: an Egyptian staff member insisted we pay, despite breakfast being complimentary with our suite, and refused to charge it to the room. Instead, she insisted on charging my credit card directly. The issue was later corrected at reception, but it was awkward and unnecessary. She also forgot basics like salt and pepper, which left the meal feeling more like hospital food.

Overall, The Royal Atlantis is a stunning property and worth experiencing for its beauty and facilities, but inconsistent service and lack of proper training from certain staff keep it from being the flawless five-star stay it should be

Friends_and_family Family

10/10

Exceptional

24 Aug 2025

AbdulHafeedh

I had the most unforgettable experience at Atlantis The Royal. From the moment I arrived, everything was beyond exceptional. The design and architecture are absolutely stunning — every corner feels luxurious and unique.

The staff were incredibly welcoming, attentive, and always went above and beyond to make sure every detail was perfect. The rooms are spacious, beautifully designed, and offer breathtaking views.

Dining at Atlantis The Royal is an experience in itself — so many world-class restaurants with outstanding food and impeccable service. The pool and beach facilities are outstanding, making it the perfect mix of relaxation and luxury.

Overall, Atlantis The Royal is not just a hotel, it’s a destination on its own. Truly a five-star experience that exceeded my expectations in every way. I can’t wait to come back

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Elina

Simply THE BEST

10/10

Exceptional

13 Aug 2025

Abdallah

The Royal atlantis is really amazing hotel, nice facilities and staff.

Leisure

8/10

Excellent

13 Aug 2025

ishak

Amazing hotlel, kids friendly, plenty facilities, perfect for a holiday

Business_and_leisure Family

10/10

Exceptional

10 Aug 2025

Jaspal

Everything was lovely

2/10

Poor

09 Aug 2025

Mark

Booked a stay at Atlantis The Royal and was disappointed by unclear policies and poor customer service. The hotel included free water park passes for the 3 unnamed guests on our reservation, but when 2 non-registered family members tried to use them, we were charged extra—even though nowhere was it stated that passes were non-transferable or limited strictly to named registered guests. The manager was dismissive and sarcastic when we asked for clarification, which made the situation frustrating.

Additionally, free breakfast was included but not mentioned at booking or check-in, so we missed out on two of four breakfasts. For the price and reputation, I expected clearer communication and better hospitality. Hopefully, the hotel improves transparency and guest relations going forward, as well as issue us a refund for extra water park charges and missed breakfasts. At the time of this writing, they still refused to give us this refund.

10/10

Exceptional

08 Aug 2025

Mansour

amenities in room was so good

Leisure

6/10

Pleasant

06 Aug 2025

ikram

Okish

Defiantly had the wow factor initially but when you get down to it, the rooms have already got mould, and swollen doors, breakfast was like a fish market so much going on, and too spreadout. Don't think we would be visiting it again any time soon.

10/10

Exceptional

04 Aug 2025

Ariff

Excellent

Business_and_leisure Partner

10/10

Exceptional

01 Aug 2025

Carl

Great experience and a perfect property 10/10 all thee above

Business_and_leisure Partner

10/10

Exceptional

31 Jul 2025

Nunziata

Top of the top .

10/10

Exceptional

30 Jul 2025

Anita

Fantastic! Would definitely stay here again.

Leisure Partner

10/10

Exceptional

26 Jul 2025

Chi Keung

Excellent hotel, complimentary tickets to waterpark and aquarium

Family

4/10

Poor

26 Jul 2025

Raffi

Been there..Done that! I found it very overrated! Basically your typical Vegas resort without the casino. Too crowded, kids running around, restaurants and lounge are very expensive considering other fine places to dine. Nobu was a total disappointment! Host couldn't crack a smile either! Upon check out, nobody cared to help with bags. The lady checking out beside me was complaining about the same but she was waiting for a bellman to no avail! My card was charged twice upon check out. I've been to many resorts in Dubai. This was a poor choice. Will I go back, absolutely not!

Business Self

10/10

Exceptional

25 Jul 2025

Timothy

Excellent hotel

Leisure Self

10/10

Exceptional

24 Jul 2025

Mohamed Hussein

Great

8/10

Excellent

18 Jul 2025

Sandip

Great overall and service cleanliness amazing. The unfortunate scenario was the miscommunication and ongoing disconnect of info across many front of house guest service staff to agree a solution to our proposal around hb. Small item which compounded over days unnecessarily inclyd8ng reqching out to expedia help desk as informed by one of the guest services peole day 1. Outside of that great hotel

Leisure Family_with_children

10/10

Exceptional

17 Jul 2025

Alfredo

Amazing !!! You won’t regret it staying here ! That is a Fact !!!

Leisure Partner

10/10

Exceptional

15 Jul 2025

Artem

ALL

10/10

Exceptional

12 Jul 2025

Fiona

Amazing hotel

Beautifully clean hotel. Rooms immaculate Service can be slow but overall lovely hotel and great food.

Partner

10/10

Exceptional

11 Jul 2025

Genai

Best hotel

Leisure Family

10/10

Exceptional

11 Jul 2025

Hrisulla

We had the best time in this hotel during our vacation in Dubai. The staff were very helpful and friendly. The food in Gastronomy that was included with our stay was amazing!! Can't wait to go back again!!!

Leisure Family

10/10

Exceptional

08 Jul 2025

Ferial

Everything is wonderful and perfect

Leisure Family_with_children

10/10

Exceptional

07 Jul 2025

david

The best is the best

Astonishing couple holiday

Partner

10/10

Exceptional

05 Jul 2025

Lidar

The best hotel in Dubai!

Business Family

10/10

Exceptional

28 Jun 2025

Jessika

It is hotel provides exceptional customer service. The dining options are by far the best I’ve ever had, and I am a frequent world traveler.

2/10

Poor

23 Jun 2025

Paul

Overpriced and not the best hotel. If you’re looking for a great. Service go to four seasons instead

10/10

Exceptional

23 Jun 2025

pamela

Some noise with construction

Leisure Family

10/10

Exceptional

22 Jun 2025

Matan

Was amazing , the only downside is that’s everything is so expensive and cost extra

10/10

Exceptional

29 May 2025

Robert

Amazing

Friends_and_family Family

10/10

Exceptional

27 May 2025

Christopher

Great hotel and wonderful staff! Really enjoyed my time there.

Business_and_leisure Partner

10/10

Exceptional

26 May 2025

Amel

👍

10/10

Exceptional

20 May 2025

Olakunle

One of the best hotels I have stayed in. The food was amazing, it somewhat pricy. The easy access to the waterpark, the plethora of pools, water show and special check in desk. I’m ready to go back now

Leisure Family_with_children

10/10

Exceptional

19 May 2025

Matthew

Unbelievably breathtaking

Business_and_leisure Partner

10/10

Exceptional

19 May 2025

Henry

Worth for experience in Dubai

everything is excellent, except the comfort of the mattress & pillow which are too soft

Partner

10/10

Exceptional

05 May 2025

Athanasia

Amazing property.
Staff were friendly and accommodating to all our needs.
Service desk was helpful with organising activities around the hotel and outside the hotel.
Restaurants were fantastic and the wait staff were phenomenal.
Would highly recommend if your budget allows it.

Leisure Family

10/10

Exceptional

27 Apr 2025

Alec

Superb Stay

Wonderful hotel & experience on Cloud22 was really good. Price point of food & drink the hotel is high and the room service was slow. Apart from that fantastic hotel

Friends_and_family Family

10/10

Exceptional

19 Apr 2025

Malec

Royal Atlantis was good

10/10

Exceptional

18 Apr 2025

Mita

Just fabulous!!!

Awesome all round! Many issues encountered were dealt with promptly and professionally. We just had a wonderful time. The food was on point at every restaurant, loved it and can’t wait to go back!

Friends_and_family Family

10/10

Exceptional

17 Apr 2025

zhaneta

Perfect