Name: Andaz Dubai The Palm By Hyatt
Address: Palm Jumeirah, Dubai, 390068, AE

10/10

Exceptional

13 Jul 2026

Russell

Had a stay-cay last weekend.
The hotel is old, but very well maintained.
I had a suite which had a partial see view, but was very well appointed.

The main reason i would book again was the staff at reception. They were extremely friendly and helpful.

Partner

8/10

Excellent

10 Jul 2026

Tonia

Everything was good

10/10

Exceptional

05 Jul 2026

Mark

Just a great property and place to base yourself something for everyone; the beach and pool good thought it wasn’t sand rather gravel. Roof pool excellent as was spa

Self

4/10

Poor

04 Jul 2026

Samson

Overall, the stay was average, but there were several issues that affected the experience.
Valet parking is only available during certain hours. If your car is parked by the valet in the evening and you need to leave before 8:00 AM, you may have to search for your car yourself.
The room was clean, but it had an unpleasant odor.
There were very few staff members at the help desk, which resulted in long wait times in the lobby.
Although breakfast was included, it doesn't start until 8:00 AM. Guests with early morning flights are likely to miss it, making the included breakfast of little value.

Family_with_children

10/10

Exceptional

20 Jun 2026

Aysha

Best experience ever

Partner

10/10

Exceptional

14 May 2026

stephen

Breakfast was choices for all tastes, nothing was too much trouble, all staff was amazing and extremely friendly, there was building work all around the area, but you wouldn’t know it! Excellent!!

Partner

4/10

Poor

13 May 2026

Romain

Stay was ok. The rooms are nice and clean.
Breakfast is a bit disapointing as the options are limited.
The main concern is about the swimming pool area with a lot of construction work (that obviously nobody mentioned during booking or checkin) and thus associated dust and noise during the day!
With a huge close area, the number of available sunbeds around the pool is ridiculously low.
Customer service is also not as per Dubai Standards. We lost Fins and board at the pool and despite multiple calls and requests for update there was no profesionnal response or follow-up like they never really checked.
I'm still waiting for promised callback but it looks like this is not a concern to them that items mysteriously \"disapeared\". Really disapointed and i'm not recommending.

10/10

Exceptional

08 May 2026

Prathamesh

Very well maintained property, excellent amenities and humble staff. Great location. Would definately recommend

Partner

10/10

Exceptional

01 Apr 2026

Olga

Breakfast is delicious and fresh! Room is clean and big. Sopping Mall across the street. Staff is very helpful and friendly.

Family

8/10

Excellent

31 Jan 2026

Dennis

Corner room with balcony is a good option. A nice hotel but we felt overpriced unless there’s an offer on by Hyatt off. Dining area needs a revamp. Don’t bother with the buffet evening meal as it’s not particularly good & is expensive for the quality provided. There are a number of decent beach facing restaurants facing the beach too the right of the Andaz. Overall our stay was good but not great.

Leisure Partner

10/10

Exceptional

30 Nov 2025

Stephane

Only downside is that it’s hard to see the sunset….

10/10

Exceptional

07 Nov 2025

Oisin

Room was clean, spacious and well appointed. Staff were helpful and

8/10

Excellent

25 Aug 2025

Ayman

No toiletry in the room for both the stays

Business

10/10

Exceptional

22 Aug 2025

Lizil

The hotel was excellent. The staff were very professional and had a genuine willingness to accommodate us. Asim, Keana, Preet, Mustafa were all amazing!

Leisure Partner

8/10

Excellent

22 Aug 2025

Ayman

Rooms laking toiletry

Business_and_leisure

10/10

Exceptional

15 Aug 2025

Joanne Catherine

Fabulous hotel made even better by the exceptional staff that work there!

Leisure Family

10/10

Exceptional

03 Aug 2025

Daniel

Excellent. Very impressed by the entire experience and the property. 10/10

10/10

Exceptional

17 Jun 2025

Han

Every thing is excellent

10/10

Exceptional

28 May 2025

Paul

It was great

Leisure Partner

10/10

Exceptional

28 May 2025

Maria

We stayed in ocean view room without balcony end of May ‘25. it’s decent size room, cleaned daily, unlimited water, coffee n soft drinks provided in the room. Closet decent size but room could use another dresser or couple more drawers. Only has 3 small drawers in the closet. Couple usb outlets to charge electronics. Free use of sauna in the spa, and very helpful n friendly staff. If u choose not to have breakfast included there is grocery store n cafes across the street in the mall with plenty of options. We had wonderful time on the beach daily, very comfortable cushioned beach chairs, fluffy thick towels and umbrellas provided. sea water is calm n clean, and u have a nice view of Burj Al Arab when it’s not hazy.

Leisure Partner

8/10

Excellent

15 Apr 2025

Greg

It is a lovely hotel -first time i have stayed there .
Beach is good -facilities are good.
You are on the stem of the Palm and its not easy to get around . Very close walk to Nakeel Mall which is good

Business Family

10/10

Exceptional

08 Apr 2025

Tayub

Amazing location by the stem of the Palm Jumeirah. Next to Nakheel Mall will all the amenities, food and shopping complex!

Leisure Family

10/10

Exceptional

19 Mar 2025

Eleni

Fantastic break in Dubai at the Andaz on the Palm.

Fantastic break in Dubai and the Andaz on the Palm was a perfect spot. The staff and food were amazing, especially in the Coco restaurant and at breakfast in the Locale. But don’t bother with the rooftop Asian restaurant - food is average and service (by Brenda) was abysmal.

Partner

10/10

Exceptional

28 Feb 2025

Andrew

Fantastic Hotel

The hotel and staff were fantastic. Great atmosphere, cleanliness and the rooms were great. Definitely will be back!

Partner

10/10

Exceptional

13 Jan 2025

Verified traveler

Excellent, it was our second time staying at this hotel.

Friends_and_family Family

10/10

Exceptional

20 Oct 2024

Renzo

Beautiful place with a private beach and beautiful pool. Amazing breakfast and warm personnel.

Leisure Friends

10/10

Exceptional

30 Aug 2024

Jennifer

Young, international vibe

Leisure

10/10

Exceptional

13 Jul 2024

Rocco

Beautiful Hotel, good Placed, clean and always someone ready to help for every question. Room not to big
I will go back

10/10

Exceptional

02 Jul 2024

Ranjani

Walkable to Nakheel mall, very convenient location for Palm Jumeirah area.

Leisure Family

8/10

Excellent

27 May 2024

Kristina

Nice hotel, friendly staff

Nice hotel but I wished these basic things as cotton wool was there and not need to be asked from reception. Pool, both adult and main were great!
Room service took longer than expected as it was busy

Friends_and_family Friends

4/10

Poor

27 May 2024

Bardia

I had to add the breakfast but they couldn’t accept the payment online and I didn’t have the breakfast during my stay there

Leisure Partner

4/10

Poor

23 May 2024

Salome

Salome

Stayed at the Andaz for 4 nights half board and was very disappointed by the service and the quality of the stay. First, we were surprised by the fact that the main pool and beach were shared with another hotel/residence and so busy. Once on the beach there is no free water for the customers which is very surprising in Dubai because all the hotels offer free water or water fountain to customer by the pool/beach. I was told I had to go back to the main hotel to get water because they couldn’t give us free water by the pool because it’s share by other hotel residents. The room was big but the bedding wasn’t comfortable at all, not enough pillows and the mattress were very hard. The half board food at the buffet lacked of variety, quality wasn’t great either. I would say this experience doesn’t reflect a 5 stars hotel

Partner

8/10

Excellent

02 May 2024

alison

Good location for shopping and beach. Food was very good, the hotel and pool excellent though a few untidy areas on beach especially after a child's party where tiny balls of polystyrene and glitter paper blew around for days, dissapointed this is allowed from a green point of view.
Staff amazing, stayed before at the sister hotel The Dukes but found this one though similar in layout preferable. Some lovely bars and restaurants with amazing food in walking distance on the beach. Highly recommend

Leisure Partner

10/10

Exceptional

01 May 2024

Alex

Great hotel and friendly staff

Business

10/10

Exceptional

17 Apr 2024

Francesca

Excellent hotel, very nice staff, very good breakfast and dinner buffet.

Leisure Partner

10/10

Exceptional

16 Apr 2024

ROHIT

Amazing stay, great breakfast
The king size bed room was amazingly spacious
The sea view promise though is slightly over sold as the view is not that great

Leisure Family_with_children

10/10

Exceptional

15 Apr 2024

Cecilia

Great stay right across the Nakheel mall. Pool and beach options. Definitely recommend!

Leisure Partner

10/10

Exceptional

08 Apr 2024

Simranjit

Great hotel. Helpful staff. Great location. Easy access to malls and various Dubai sites. Great buffet options, we stayed half board. Amazing pool area! Plenty of decking and space.

Leisure Family_with_children

8/10

Excellent

07 Apr 2024

Jeremy Daniel

The area around the hotel is designed for cars first, pedestrians second. When 6 months of the year it is easy to walk to nearby places, there is no easy priority given to walking or cycling.

Leisure Family

10/10

Exceptional

27 Mar 2024

Javier

Viajamos a muchos hoteles pero este hotel tiene un excelente balance entre precio ubicación y servicio para las personas que piensan viajar a Dubai y quieren estar en la Palmera este lugar es el mejor evitando todo el tráfico que conlleva llegar hasta el fondo de la Palmera además tiene un centro comercial cruzando la calle Que le ofrece muchas opciones .
El mejor restaurante asiático lo tiene este hotel se llama asia Asia, restaurante mexicano Coco en la playa ademas los desayunos tienen una variedad entre un buffet asiático Mediterráneo y americano.

Tuvimos un pequeño incidente en la habitación que se cayó la cortina cuando llamamos inmediatamente solucionaron el problema el servicio de concierto nos hizo excelentes recomendaciones en restaurantes y atracciones.

Leisure Partner

10/10

Exceptional

20 Feb 2024

TODD

The staff at Andaz went above and beyond to make our vacation one to remember. Having restaurants on the property made dining so convenient. Transportation was easy to access. I could not believe how quiet our room was. It felt like we were the only ones at the hotel which made sleeping very easy. We will definitely be back.

Leisure Partner

10/10

Exceptional

06 Feb 2024

A

Dubai Andaz hotel break

Staff very friendly, room very comfortable. A very enjoyable experience

Partner

10/10

Exceptional

05 Feb 2024

Elsie

This property is our home away from home in Dubai. The staff have become like family and we love it here. This is always our top place to stay when we are in town.

Business_and_leisure Family_with_children

10/10

Exceptional

01 Jan 2024

Shezma

We had an amazing experience at this hotel. Their spa is exceptional and the beach is just wow! We will definitely be coming back. Loved it. Staff are very helpful with great customer service, especially Mustafa was very helpful throughout our stay!!

Leisure Partner

6/10

Pleasant

21 Dec 2023

KAZI

Looks better in photos. Room finishing poor quality

10/10

Exceptional

30 Nov 2023

Kristina

Great stay. Hotel staff was amazing. Food was excellent. Beautiful quiet beach.

Leisure Family

10/10

Exceptional

26 Nov 2023

Megan

Super clean property with friendly staff and great pools and access to beach!

Leisure Partner

10/10

Exceptional

21 Nov 2023

Shaied

Very nice property with amazing views!

Business_and_leisure Partner

10/10

Exceptional

20 Nov 2023

Noshad Chaudhry

Lovely clean hotel with unique artwork/ calligraphy deco. Very nice helpful staff always greet you with a smile. Made you very welcome throughout the stay. Customer service given was top priority. Ideal location 20-30mins drive to all the main attractions. Private Taxi service available at the door step.

Leisure Family

10/10

Exceptional

19 Nov 2023

Diego

A brilliant stay. Plenty of offer in the Palm, but our stay was outstanding.

Partner

8/10

Excellent

15 Nov 2023

Mohammad

The hotel is very good with great decorations

Business Family

8/10

Excellent

09 Nov 2023

Canan

Andaz is well appointed although worth noting that the large pool area is shared with two large adjoining residence buildings. The Andaz lacks restaurant options and does not have a late bar during the week. The pool is large and beach area nice. Its nice hotel but not tops in terms of service but managers were responsive to issues - good but not oustanding.

Business Self

6/10

Pleasant

07 Nov 2023

Chris

Tired hotel kept going by lovely people

The hotel is now very dated. The amenities are ok with a nice gardens and main pool, but falling far below what might be expected from a 5* experience. The site is predominantly residences who have access to poolside gym and other areas which are aggressively signed as off limits to hotel guests (and contribute to you feeling a second class citizen). The restaurant is well situated in the middle with a good variety of choices, but is also the thoroughfare from the hotel side and check-in to the pool area so you need to chose where you sit. The rooms were also very tired with parts falling off / poorly patched up. The hotel gym is very small and limited. On the positive side, the staff were helpful and genuinely tried their best to fix / explain, but ultimately little they can do to improve the hotel. In summary, for the same price, there are better hotels on the Palm for the same money with better facilities. As the manager of the poolside bar said to me when I asked if I can use the changing room showers “No - they haven’t worked since I’ve been here, I don’t know why” - kind of sums it up for the Andaz

Friends_and_family Family

8/10

Excellent

25 Oct 2023

Camille

The beach and large pool are a little far from the hotel.

Need more deawer space in the room

Leisure Partner

10/10

Exceptional

19 Oct 2023

mostafa

Staff are very pleasant and supportive, Ahmed in the reception was extremely helpful, breakfast was delicious, room service are very fast , the only concern that facilities close early

Business_and_leisure Partner

10/10

Exceptional

09 Oct 2023

Viorica

Very nice place,good service.

Business_and_leisure

10/10

Exceptional

05 Sep 2023

Auric Albert

Andaz Staycation

Had a staycation weekend and it was awesome. Rooms were spotless clean. Checking in was very smooth and the staff very friendly

Partner

10/10

Exceptional

28 Aug 2023

Vinodhini

Loved the design of this property,

10/10

Exceptional

29 Jun 2023

Wayne

Great place to stay great staff as well very helpful

Friends_and_family Family

10/10

Exceptional

23 Apr 2023

Ashley

Beautiful hotel and excellent service by the staff! Everyone was so helpful!

Leisure Partner

10/10

Exceptional

17 Apr 2023

Verified traveler

all was great, wonderful hospitality.

10/10

Exceptional

29 Mar 2023

Verified traveler

Relaxed and enjoyable holiday.

The hotel far exceeded our expectations. The bonus for us was having an adults only pool, but also a beautiful beachfront pool for families and children. The gym snd Spa facilities were also a big plus. The hotel was immaculate, clean, the staff were attentive , courteous and very helpful.

Friends_and_family Family

2/10

Poor

24 Mar 2023

Mohamad

Horrible experience!

Absolutely horrible experience and not worth it. Stayed be the beach but there is barely anyone to take orders, there was literally one person serving more than 100 people.
And the room was not up to expectation, the light of the closet would shut-off and kept flashing the whole night. Totally not worth the price I paid, not sure how is this hotel listed as a 5 star hotel!

Partner

10/10

Exceptional

05 Mar 2023

Sarah

Great stay!

We had a great stay, all of the staff were amazing, so friendly and helpful (they were really great considering how rude some people were to them!) The hotel was beautiful, clean and well maintained. Everything was really relaxed and easy, the only thing I would change is the half board lay out with the other 2 restaurants (La coco/Hanami) 200 AED credit, was not really enough (after already paying for half board), I think a set menu would be a better idea and would make them a lot busier.

Partner

10/10

Exceptional

28 Feb 2023

Asif

Excellent.

Amazing hotel, amenities, staff and food.

Partner

10/10

Exceptional

25 Feb 2023

Patrick

I absolutely loved my stay there and would definitely recommend to anyone visiting. Hotel and views were amazing

Friends

10/10

Exceptional

15 Jan 2023

Salim

The best thing I liked about this property was the staff. From the moment I checked in to the moment I checked out, every single staff member was courteous and professional. Hyatt should be very proud of their staff and give them all promotions for their hard work. My experience puts Andaz at the top of my list anytime I return to Dubai.

Leisure Self

8/10

Excellent

06 Dec 2022

Patricia

Rooms are small.

Leisure Family

10/10

Exceptional

10 Oct 2022

Yaser

The hotel was amazing and the service is super! The staff are always smiling and so eager to help make your stay comfortable.

Leisure Friends

10/10

Exceptional

27 Aug 2022

Verified traveler

Amazing!

Amazing hotel! Clean, great views, very helpful staff, and private.

Partner

2/10

Poor

17 Jul 2022

Maham

Terrible staff, the answer to every request is no, seems like they want you to leave ASAP vs wanting to stay.

Friends_and_family Family

10/10

Exceptional

27 Jun 2022

Diego

Great place to enjoy vacations!

Leisure Partner

10/10

Exceptional

20 May 2022

Gregory

Staff at the Andaz were brilliant. Especially Torang on the front desk, the tourist information stand in the front foyer and the bar staff at the pool. We will recommend this hotel to friends in Australia. Many thanks Greg

Leisure Partner

10/10

Exceptional

07 May 2022

JAMES

I had an amazing time and definitely recommend staying here. The breakfast was delicious with fresh fruit every morning. The staff was extremely knowledgeable about tours as well as the night life.

Business_and_leisure Self

10/10

Exceptional

15 Apr 2022

Soraya

We had the most incredible time at this beautiful property. Staff were extremely attentive & catered to our every need. The location was fantastic, beach was very peaceful & serene with amazing attendants who helped us with our loungers & umbrellas. The food at the hotel was exceptional, the head chef Ambed & his team, created beautiful dishes, and catered for my complex dietary needs - giving us a personalised service at breakfast & lunch. The head of operations & restaurant staff always ensured we seated at our favourite table & greeted us with a smile. Additionally the front of house staff & concierge helped us navigate Dubai, and ensured we had a lovely holiday.

Leisure Partner

10/10

Exceptional

27 Feb 2022

Irina

From the first second we have arrived we were greeted by Mustafa from reception desk and we felt VIP. We had his personal attention and all his suggestions were very good

Leisure Family

10/10

Exceptional

17 Feb 2022

michael

Lovely place

Leisure Family

6/10

Pleasant

14 Feb 2022

Temour

It’s a new hotel, hence clean and fresh, however the amenities are awful. I believe this is a five star hotel - there were no amenities in the room (toothbrush, earbuds etc), the mini bar was empty apart from water, and when I asked for an urgent ironing of a shirt, they said they don’t have these facilities to iron so they would have to send it out with a service. Not at all what you expect from any five star hotel.

Business_and_leisure Self

10/10

Exceptional

12 Feb 2022

Yewande O

Great property with polite service and the breakfast buffet is a feast.

Business_and_leisure Family

10/10

Exceptional

24 Dec 2021

Daniel

Excellent food

Leisure Family

2/10

Poor

12 Dec 2021

Michael

Andaz nightmare

Decided to give this hotel a shot under the Hyatt brand in Dubai Palms. Was mischarged over 2k usd upon check out. Went back to the hotel day later after discovering the extra charges on my account. Til this day the funds still haven’t been reverted even though the manager apologized for the error of charging for the rooms that were already paid for through hotels.com. This will be the first and last time staying at this hotel. Have never experienced anything this incompetent ever before. Located on the quieter side of the palms across the street from St Regis and Nakheel mall. This is a self parked and extremely limited service hotel. The overall experience was a nightmare still unable to recover from…

Friends_and_family Friends

10/10

Exceptional

30 Nov 2021

salem

THANKS

10/10

Exceptional

28 Nov 2021

Farzad

Lovely hotel in excellent location.

Partner

10/10

Exceptional

31 Aug 2021

Tiedros

I would love to be the service manager and everything

Leisure Partner

10/10

Exceptional

16 Jul 2021

Verified traveler

They had the most understanding and helpful staff in a hotel

Leisure Partner

8/10

Excellent

16 Jul 2021

Verified traveler

-

Leisure Family

10/10

Exceptional

22 Mar 2021

Verified traveler

The property is located in the perfect location
By the ocean but not that far from center city

Leisure

8/10

Excellent

25 Jan 2021

Verified traveler

This is a nice hotel with a great location. It has a private beach, great amenities, good service, rooms are clean and cozy. I had a great stay, everyone followed covid precautions, front desk staff were very attentive and helpful, i highly recommend this hotel and will definitely stay again in the future.

Leisure Partner

10/10

Exceptional

04 Jan 2021

Hichem

Excellent

Everything about this hotel was great! Location, beach, pool, gym, food, cleanliness and very friendly staff. Will stay again and definitely recommend!

Friends_and_family Family

6/10

Pleasant

04 Dec 2020

cL

New hotel still in decent condition with a very unpretentious and attentive staff. The views are not that great.

Friends_and_family Family

8/10

Excellent

20 Oct 2020

Carl

Good Hotel.

The Hotel staff were excellent especially Elna at the reception desk very helpful and we got a late check out. The breakfast was fantastic good selection. Very nice rooms good value for money.

Partner

2/10

Poor

03 Aug 2020

Mark

Not a 5* hotel.

2* hotel service. No cleaning. No room refresh. No 24 hour room service. Not a 5* hotel.

Self

10/10

Exceptional

27 Jun 2020

Abdulla

So good

Perfect

Friends_and_family Friends

10/10

Exceptional

22 Jun 2020

Verified traveler

It was wonderful! the property and the staff were great!!!

Friends_and_family Friends

10/10

Exceptional

21 Jun 2020

Verified traveler

Excellent experience will visit again sometime.

It was amazing, very good services and Chery Courteous staff. It was an excellent stay got a free room upgrade and excellent and friendly service.

Partner

6/10

Pleasant

23 Mar 2020

ferran

good location

new property good location

Friends_and_family Friends

10/10

Exceptional

22 Mar 2020

Aleksandras

Everything about our stay in andaz hotel was amazing.

Partner

2/10

Poor

16 Mar 2020

aditya

The front desk manager vishal n his lady colleague very untruthful uncourteous we came to checkin at 2pm the lady told us to wait room will be ready in 5 minutes on returning she told me we r upgrading you so u need to wait for more 30 mins later the manager comes up and says pls bear with us and room as we are upgrading u will take few mins finally they gave us the keys at 3.30pm and gave us a room less then what we booked from. We bòoked for a room with balcony but we got a room without it n no view.Secondly this hotel as per uae 5 star stds is actually a 4 star hotel
The only saving grace is the excellent breakfast and excellent service.

Partner

10/10

Exceptional

13 Mar 2020

iina

Stylish hotel and meticulous service

The Andaz by Hyatt was absolutely wonderful, cosy and stylish hotel with a meticulous service. Particular appraise for the delicious buffet breakfast - if you choose to stay here, dont miss out the breakfast.

Friends_and_family Friends

10/10

Exceptional

24 Feb 2020

Verified traveler

Amazing pool, views of the palm jumeriah. Gorgeous beach!

Leisure Partner