Name: Sofitel Dubai The Palm
Address: The Palm Jumeirah, East Crescent Road, Dubai, 55558, AE

Sofitel Dubai The Palm

Dubai · United Arab Emirates

The Palm Jumeirah, East Crescent RoadView location

100 reviews shown

10/10

Exceptional

15 Jul 2026

Joe

The property is always so beautiful but the staff that make it so special and for me they are so amazing 👏 thank you guys

Family_with_children

8/10

Excellent

11 Jul 2026

Faaiza

Great stay at Sofitel The Palm for 10 days

Service was excellent, buffet breakfast was nice but more options would be better after day 5 we were abit bored with the selection.

Great ammenities on the property - but due to conflict and occupancy few restaurants were shut. The replay sports bar was great addition for the fifa matches but due to popularity was very busy could’ve been better layed out or another outlet could’ve played it too.

The pools were nice on the hot days but again due to occupancy and conflict the one close to the apartment was only available on weekends - would be nice to have pool side drinks offered.

The Spa was great we did the Hamam and it was such a good experience the ambience of the spa area was so nice and relaxing.

The room it self was lovely having and kitchen and washing machine was so handy

Overall it was a great stay thank you team !

Family

10/10

Exceptional

28 Jun 2026

Juan

Great staycation, recommend half board option, food was delicious and abundant. The premier lounge is convenient but a bit restricted in food and drinks timing and dress code etiquette.
The spa facilities are a must.
I wish the pool had a pool bar.
My very spacious room, which I loved, had a huge Bath tub, tub salt and bubbles are not provided.

Partner

10/10

Exceptional

28 Jun 2026

Azim

A fantastic resort that perfectly captures the feel of an Arabian island getaway. Stunning scenery, excellent hospitality, and a peaceful, luxurious experience.

Family_with_children

10/10

Exceptional

21 Jun 2026

Sinan

Everything amazing , very good for family , My kids like this hotel specially the pool and food 💐

10/10

Exceptional

16 Jun 2026

Antonietta

Everyone was nice

Family_with_children

10/10

Exceptional

16 Jun 2026

Assia

Loved this hotel easily the best hotel I’ve ever stayed at!

8/10

Excellent

15 Jun 2026

Elyes

Amazing the suit was amazing but the beach had a lot of sea urchins but overall it was a good experience

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Batool Sayeda

Exceptionally kind staff throughout the property , they really do their best.

Family_with_children

10/10

Exceptional

14 Jun 2026

DR. IHSAN

The best stay I have ever stayed at a hotel. The rooms are amazing very spacious and luxurious. The staff incredibly friendly and helpful and accommodating to the biggest extent.
I give it a 100/10
I’ve stayed at most of the hotels on the palm this one by faaar exceeded and went beyond all of them.

Partner

6/10

Pleasant

29 May 2026

Christina

Everything was great and staff was particularly awesome … but I had a very bad experience with the sleep! We booked a 1 bedroom apartment as we were 2 adults and 2 kids, i slept on the sofa bed with my son and it was HORRIBLE … couldn’t sleep all night felt the metal in my back, I peeked under the covers to see what the issue was and found a SPONGE, not a mattress… just a big old yellow sponge. First of all it’s not hygienic at all as it wasn’t even covered other than with the bedsheet, second it’s very very uncomfortable!

Friends_and_family Family

2/10

Poor

29 May 2026

Raschid

Very disappointing stay at Sofitel The Palm Dubai. We arrived at 4 PM and our room was still not ready despite the advertised 3 PM check in, only gaining access around 4:30 PM. After that, it took over an hour to set up the sofa bed despite informing staff that our children were exhausted and needed to rest.

The biggest frustration was the valet service. The team could not locate our car, and it took over 1 hour and 15 minutes to retrieve it. Service throughout the hotel was consistently slow and appeared disorganized.

The pools and common areas were overcrowded, and overall management seemed unable to cope with the volume of guests. For a stay costing close to $1,000 per night, the experience fell far short of expectations. There are many better options in Dubai offering superior service and value for significantly less. Unfortunately, we will not be returning.

Family_with_children

10/10

Exceptional

27 May 2026

Sathya

Excellent for families!

Family_with_children

10/10

Exceptional

25 May 2026

AHMET

So nice

10/10

Exceptional

21 May 2026

Vicky

We had a great experience at the hotel. Some of the restaurants were not available due to the current situation. The hotel was clean, the staff were friendly, the breakfast buffet had a good variety, the staff put a smile on your face,the ambience was nice. We highly recommend people to make the most of it while it’s not that busy and they can enjoy their stay.

8/10

Excellent

09 May 2026

Holly

Room was clean, staff were amazing however the food selection wasn’t the best, especially at the weekends.

Self

10/10

Exceptional

27 Apr 2026

Masood

Overall a clean and calm experience

Family_with_children

10/10

Exceptional

23 Apr 2026

Matthew

Beautiful room, super friendly staff

Family

2/10

Poor

22 Apr 2026

Khadeeja

staff are very slow

Family

8/10

Excellent

22 Apr 2026

Alexander

Breafast is good. Dinner is good.

Friends_and_family Family

6/10

Pleasant

18 Apr 2026

Asma

Room: We stayed in an apartment(No.3 9301). It was a good size apartment with all the amenities as advertised. Neat and clean. Housekeeping was very good. Bath tub was leaking though, which meant preparing and using it was a nightmare. Shower pressure was very bad. Might be these issues were in an apartment and would not be there for an actual hotel room, that I am not sure of. Buggy was available promptly on call for transfer from an apartment to main hotel building for breakfast.
Breakfast: It was an average breakfast. You could request for extras to be made on order like dosa etc. Taste was just okay. Variety was just like many others on the palm.
Spa: One of the best spa I have used in Dubai. I am comparing it to Zabeel Saraye, Raffles, and Atlantis. You can access spa for free if you have purchased any experiences. I really enjoyed my hammam and massage. Excellent staff.
Staff: Was very kind and helpful.
Gym: Gym had its own steam room and sauna. Very neat and clean.
Additional: Restaurants on site are very good. Must try Porters Bar and Grill Steak. As we travelled during the war time therefore many restaurants had different opening timings than usual. Beach 2 was closed and so one of the pools on site. But available beach and pool was well maintained and good.

Business

8/10

Excellent

14 Apr 2026

AYA

The rooms are clean and well kept
Everything is clean and nice

10/10

Exceptional

11 Apr 2026

Neetu

Lovely hotel. Stayed at the palm for the first time and really enjoyed it. Hotel staff were amazing and attentive to our needs. Not all restaurants were open during our stay however given what we paid for half board the hotel provided food from all restaurants in Manava. On the days we did have the a la csrte the portions were very generous. I actually preferred the buffet style to get a variety. On one of the nights when we dined there, the staff at Manava went out of their way to get my son penne pasta which was not on the a la carte and offered to get it from room service. This was really thoughtful of them. A big thank you to Hein who served us several times at Manava during breakfast and dinner and also to Asha who was lovely! I would love to visit Dubai again and stay here. Despite all the media we decided to go and make the most of it, and we are so glad we did.

Family_with_children

10/10

Exceptional

09 Apr 2026

Manuel

Amazing stay ) we know the situation even though we saw a bit of less offerings in FB was good

Partner

10/10

Exceptional

07 Apr 2026

Maria

Beautiful stay, very nice hotel, Polynesian style. Green and lovely territory, spacious rooms.
Great staff, super supportive and friendly and knowledgeable.
Good breakfast, nice variety. Great food service on the beach and next to the pool.
Only minus - there are no dedicated adults area, neither next to the pools or on the beach, so kids everywhere. If only administration would get separate area for adults - it would be perfect!

Self

10/10

Exceptional

04 Apr 2026

Mushtaq

I booked half board.
There was no water. They forced me to pay for water.
Each bottle 24 Dirhams.
This is cheating

10/10

Exceptional

25 Mar 2026

AHMAD

Perfect

Family_with_children

10/10

Exceptional

22 Mar 2026

Hassan

Incredible great experience - Special thanks to Omar, Christina and all the staff for being an amazing hosts

Family_with_children

10/10

Exceptional

07 Mar 2026

Michael

Fabulous hotel - all areas spotless

Great restaurants and bars. Had access to the executive lounge which was lovely for pre dinner drinks - afternoon tea wasn’t much choice but breakfast and evenings was lovely.

Plenty of sunbeds around the pool and on the beach

Boat tour around the marina was amazing

Only thing to point out when booking via Expedia they don’t communicate the age of children to the hotel - so our 16 year old was classed as a child - which as we went half board was funny (not for him) when they brought kids menu out for him 🙄

Partner

10/10

Exceptional

04 Mar 2026

Joginder

Nothing bad to say about the hotel

10/10

Exceptional

03 Mar 2026

Alan

Luxury and Kindness every way you turn

Partner

10/10

Exceptional

28 Feb 2026

Christopher Edward Nicholson

Our first time in Dubai,
Couldn’t fault it. Everything was perfect, hotel, staff, food , facility’s..
All first class.
Will definitely be returning.

Family_with_children

8/10

Excellent

24 Feb 2026

Timothy

Staff really friendly and helpful. Hotel and facilities were generally great, plenty of different pools and areas to choose from - particularly liked that some of the smaller/childrens pool were shaded. Family apartment was large and well equipped - only negative was the shower was cold for our stay, we did report to concierge and reception but nothing was done to fix, it was a shame because everything else was great!

Family_with_children

6/10

Pleasant

24 Feb 2026

Nicholas Anthony

The staff in the hotel & r

8/10

Excellent

23 Feb 2026

Tasvir

Luxurious property, excellent service and very spacious residence rooms

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Ian

Everything about our stay was perfect!

Friends_and_family Family

8/10

Excellent

21 Feb 2026

rupinder

Stayed for a week. We had a palm facing apartment which was lovely ! Loved the space and views .
Staff were great and kids loved getting the buggy back to the apt. My son didn’t feel happy at kids club but my daughter wanted to go.
We were on half board. But there’s a lot of high hidden costs - water they will only serve bottled at dinner and it’s extortionate. 2 waters , 1 beer and 1 wine on average cost £50 per meal. You also have to pay to use the spa facilities which is crazy!
Restaurants were ok no stand out. The Indian was actually the worst food I’ve had in Dubai.
Other than that pools were nice and overall it was a nice resort and friendly staff. I loved the apartment and house keeping helped us promptly when my daughter was sick.

Family_with_children

10/10

Exceptional

19 Feb 2026

Gregory

Fantastic stay with super attentive staff and facilities.

10/10

Exceptional

17 Feb 2026

James

Excellent overall...amazing staff

Partner

10/10

Exceptional

17 Feb 2026

Nicola

Brilliant

10/10

Exceptional

16 Feb 2026

Jacqueline

Everything was perfect, from check in staff, to restaurant staff, to room servicing staff. The food was excellent, the beach was fantastic, the pools looked very inviting but we didn't use as we prefer the beach. Our room was amazing, it was beautifully decorated for my birthday and I received a happy birthday cake at every restaurant that we dined in. I cannot fault the Sofitel and will definitely be returning. Thank you everyone :)

Leisure Partner

10/10

Exceptional

09 Feb 2026

Tannisha

It was simply the best! The staff was very attentive, I could not ask for a better hotel experience.

Leisure Family

10/10

Exceptional

06 Feb 2026

Sophie

A beautiful hotel. Lovely pool and room. Breakfast was fantastic and the gym was very good.

Leisure Self

10/10

Exceptional

05 Feb 2026

Sharon Agnes

Fabulous stylish hotel, with great amenities. Several pools family friendly and quiet zones for more peaceful bathing. I particularly liked the constant supply of bottled water in the room.
Great choice of restaurants and the buffet breakfast was a feast, with something for all tastes .

Leisure Partner

10/10

Exceptional

05 Feb 2026

Joanna

This is the second time at the Sofitel The Palm. The staff are excellent..always smiling and happy to help. They remembered us from our previous visit and are always kind. The restaurants are amazing and half board is recommended as everything is expensive in Dubai. Excellent location too. Thank you everyone at the Sofitel for another wonderful holiday.

8/10

Excellent

05 Feb 2026

Stuart

Room was super clean and staff were very friendly and accommodating.

10/10

Exceptional

03 Feb 2026

Kiprian N

Spotless, good service

10/10

Exceptional

01 Feb 2026

Hemant

Great hotel, great location, great staff!

Leisure Partner

10/10

Exceptional

31 Jan 2026

Ayanle

Everything was excellent

10/10

Exceptional

30 Jan 2026

Andrew Arthur

Great room and a tremendously accommodating staff.

Business Partner

8/10

Excellent

30 Jan 2026

Alex

Clean, spacious room
Food was ok but nothing special
Expensive drinks
No soft drinks offered on half board dining, not even water

Leisure Family

8/10

Excellent

27 Jan 2026

Atif

Staff were amazing, room was spacious and clean. Access to beach was excellent.

Leisure Family_with_children

10/10

Exceptional

27 Jan 2026

David

Excellent hotel. Beautiful location and staff were great - Club suite with lounge access was wonderful.

Leisure Family

8/10

Excellent

26 Jan 2026

Rupa

Really friendly staff at the hotel, although the rooms could have been cleaned better given the brand name, overall a very pleasant stay

10/10

Exceptional

24 Jan 2026

Amrik

great rooms and facilities,

8/10

Excellent

24 Jan 2026

Fisun

Clean good rooms spacious. Good food. Staff very helpful. Good private beach walking distance

Leisure Partner

10/10

Exceptional

22 Jan 2026

Rosina

Excellent room, very clean, friendly staff but have to walk long way to use a toilet. Overall excellent

Leisure Self

4/10

Poor

21 Jan 2026

Andrea

Hotel was very nice , staff helpful , the manager was lovely and very understanding
He hotel is a family hotel .. a huge children’s playground … so not ideal if you want peace and quite !

Leisure Partner

10/10

Exceptional

20 Jan 2026

Ronald

Great location and property.

Leisure Partner

10/10

Exceptional

17 Jan 2026

Aminmohamed

Yes

Partner

10/10

Exceptional

16 Jan 2026

Richard

Excellent

Business Partner

10/10

Exceptional

15 Jan 2026

Ashar

Yes amazing

Friends_and_family Family

8/10

Excellent

12 Jan 2026

Rajat

Amenities were very good within the resort. Most restaurants are good but we found Maanava great for dinner. We were pleasantly surprised to see the options and variety of cuisines on offer. We stayed in a one bed apartment that was big enough for our family of 4 with 2 kids.
A practical consideration would be to raise the separation between shower area and rest of the bathroom. Everyday a huge amount of water would just come out of shower after each shower. Second consideration should also be to put more towel rails (perhaps heated) in the area so that people could spread their wet towels that can be reused easily.
Kitchen area lacked any cutleries but their were items available for cooking.

On day 3 of our stay there was a terrible smell throughout the bedroom of the apartment which was later pointed by another lady residing in the same wing. We did report this but they just apologised.

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Anthony

Great vibe, great service.

Leisure Partner

2/10

Poor

10 Jan 2026

Daliah

Avoid This Hotel – Hygiene, Food Safety & Integrity Completely Failed

I have stayed at many Sofitel properties worldwide, but this was by far the worst experience I have ever had with the brand.

We were checked into a room that was visibly dirty: heavy dust everywhere, broken fixtures, clearly not cleaned before arrival. Photos and videos show the exact condition in which the room was handed over.

On the first night, shortly after arrival, I ordered a Wagyu burger via room service. It was served incorrectly and caused severe gastrointestinal illness (including diarrhea) — an alarming food safety failure for a supposed five-star hotel.

The night manager personally came to the room, visibly distressed, and said verbatim:
“Madam, if I would be in your shoes, I would turn the hotel upside down.”

We were explicitly promised that the meal causing the illness and all food & beverage from the first night would not be charged. At checkout, the hotel still charged us — and management later denied that this promise was ever made, effectively implying we were lying.

This is not a one-off mistake. It is a pattern of:
•poor hygiene,
•unsafe food handling,
•broken promises,
•and zero accountability.

Think twice before booking. There are far better options at this price point.

Leisure

10/10

Exceptional

10 Jan 2026

Dominic

Superb. In particular Brighton and Thang were amazing

Leisure Family

10/10

Exceptional

07 Jan 2026

Dominic

Amazing

8/10

Excellent

27 Dec 2025

Muneer

Large room.

Business_and_leisure Family

10/10

Exceptional

19 Dec 2025

Dr Bonnie

We had a wonderful stay at Sofitel, Dubai, The Palm. Great staff, very welcoming and friendly. The restaurants were all great! The breakfast selection is outstanding and so delicious!! We loved the heated pool which was very relaxing. The pool area is beautiful as are the lobby and main areas. We had a suite which we loved! It has a kitchen and washer/dryer, also 2 bathrooms and a beautiful balcony to enjoy a morning coffee. Overall a great and relaxing experience. Thank you!

10/10

Exceptional

19 Dec 2025

Rebecca

We've been before and love it here.

The only disappointment was the Palm View room we'd paid for was not provided. We were atuck facing the side of a building which was not at all ideal.

But the staff are great, everything else all good

Partner

10/10

Exceptional

19 Dec 2025

Bilsay

Great big rooms, great food, good cleaning every day, staff very And I Mean very friendly. Good Facilities. Good for calm enjoyable vacation. Went in low season so not very crowded.

Business_and_leisure Family

10/10

Exceptional

15 Dec 2025

barry

Everything excellent. Facilities. Staff. Food. Fantastic hotel and will be back

Leisure Partner

10/10

Exceptional

13 Dec 2025

Tige

Great Apartment

Leisure Partner

10/10

Exceptional

13 Dec 2025

Martin

Lovely hotel, and fantastic service throughout our stay. The room cleanliness and house keeping was spot on and all the meals we had tasted great and the restaurant teams were really attentive.

Highly recommend.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Anna

Lots of dining options. Exceptional and fast friendly service from all staff. Didn’t use the spa but lovely pool and beach. Lovely stay for our second trip stay at the Sofitel.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Cemil

Everything was extra clean as always. Staff is 10/10

10/10

Exceptional

11 Dec 2025

Jyotisha

amazing

8/10

Excellent

10 Dec 2025

Benjamin Babazadeh

10/10

Exceptional

10 Dec 2025

Paul George

Excellent customer service and pool.

10/10

Exceptional

08 Dec 2025

VIJYABEN

Fabulous hotel. An oasis in Dubai.

Leisure Family

10/10

Exceptional

07 Dec 2025

Rajesh

All the staff was so helpful and made sure that we had easy check-in and.check-out. Vishwanath from the Check-in made sure that we were able to get our room ASAP. Also, two of the conceirge (do not recollect the name) went above and beyond to contact the housekeeping Manager to make sure that our rooms were available at the time of check-in. All our luggage was swiftly moved to the room. They also provided us the tour of the facilitity. During check-out, they were available exactly @ 5:15am in the mornng to check-out our luggage. Very helpful and making sure we were taken care during our stay. Will definitely recommend this hotel and will come back again.

Leisure Family

10/10

Exceptional

03 Dec 2025

Wendy

Stay at this resort was excellent. Service, staff and resort cleanliness top tier! Highly recommend!

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

satyam

Great location and amenities

Leisure Family_with_children

10/10

Exceptional

30 Nov 2025

Davide

Sofitel The Palm Dubai offers a peaceful, relaxing environment, perfect for a getaway. We were initially assigned a room with a limited view of the palm, but after speaking with Reception, they moved us to one with a much better view, which was greatly appreciated.

The resort itself is beautiful, with stunning views, a private beach, and excellent pools. However, the half-board package felt restrictive, as drinks were not included and had to be purchased separately. For a 5-star hotel, complimentary water with meals would be a nice touch.

Overall, the service was excellent.

Leisure Partner

10/10

Exceptional

21 Nov 2025

Ehizigie

Had a really nice stay at Sofitel Dubai The Palm Resort & Spa. The room was clean and comfortable, and the service was absolutely top-notch. A great experience overall.

10/10

Exceptional

19 Nov 2025

Mahnaz

Clean room, excelent services , wonderful breakfast bar, polite and reliable staff, everything was absolutely excelent about this hotel

Leisure Family

10/10

Exceptional

16 Nov 2025

Surinder Singh

Friendly staff, butler team were excellent

Leisure Friends

10/10

Exceptional

14 Nov 2025

John

The hotel has improved greatly since our previous stay back in 2018. The Lounge for guests who stay in Suites has been relocated to the ground floor and has a huge terrace outside with lots of comfortable seating, and inside attentive staff providing excellent food and drink options throughout the day.

The beach was excellent - especially at this time of year where the heat is far more comfortable and the sea temperature was still lovely. We spent most days on the beach as it was so relaxing.

All food options in the hotel were used and we enjoyed taking advantage of the Half Board Dine Around that we booked to try them all - Zoya by Maui, by the beachside serving lovely Indian food was our favourite

Leisure Partner

10/10

Exceptional

11 Nov 2025

Lorraine

Every thing was excellent.

10/10

Exceptional

09 Nov 2025

Christian

Lovely hotel. Every member of staff was very polite & helpful. Can’t fault it! ⭐️

Leisure Family_with_children

10/10

Exceptional

06 Nov 2025

Lee

Great spot on the palm. Lovely room (Signature Palm Suite). Very attentive staff would certainly recommend

Leisure Family

10/10

Exceptional

04 Nov 2025

Oleksandr Filipp

Really good

Leisure Friends

6/10

Pleasant

03 Nov 2025

Mohammed Ahad

The hotel and room was amazing. The housekeeping staff were so lovely and polite. The staff were lovely throughout the hotel. We were very happy with Arshad and Himanshu as they went above and beyond with our toddler and service. We will really miss them. Our only downside to the hotel was during lunch and dinner we would need to pay for drinks. We assumed that as we paid for half board drinks would be included with the meals as part of our package. But drinks and water are an additional charge. We paid £13 for 2 cans of fizz and £9 for a cup of coffee, which is absurd. We paid a lot to stay at this hotel, but theres always more hidden expenses that have to be paid. Other than that issue everything else was great. The variety of swimming pools, kids club, the beach.

Leisure Family_with_children

10/10

Exceptional

03 Nov 2025

Mohammed

Housekeeping staff amazing room clean

Leisure Family_with_children

10/10

Exceptional

24 Oct 2025

Elena

Great accommodations

Leisure Self

10/10

Exceptional

22 Oct 2025

Jane

Fabulous

Leisure

10/10

Exceptional

21 Oct 2025

Abdullah

المنتجع رائع جدا ويماثل مستوى أتلانتس

8/10

Excellent

21 Oct 2025

GAVIN

Rooms are old and need renovation. Beach area is good and beach bar. Pool etc. Location is good. Service was good. Hotel is a little on the older side

Partner

10/10

Exceptional

17 Oct 2025

Benjamin James

Everything was excellent. If you like ultra-laid back, super quiet, super clean, and luscious grounds, this is the place for you.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Mark

Decent hotel with good service, food and drinks where a little pricey but its Dubai, everything costs a lot in Dubai.
I’ve stayed in many Dubai hotels over the years, but this one would make it into my top 3

Friends_and_family Family