Name: City Express Monterrey Santa Catarina
Address: Carretera Monterrey-Saltillo, 1135, Ciudad Santa Catarin, 66350, MX

6/10

Pleasant

14 Jun 2026

Georgina

Me parece un hotel accesible para llegar
Lo que no me gustó es que reporte que costaba mucho trabajo abrir la puerta y el baño olía a caño muy feo u obvio se paso a la habitacion

Partner

6/10

Pleasant

04 Apr 2026

Oscar

The hotel was average, but many things could be improved.

Self

8/10

Excellent

17 Feb 2026

Terry

Clean room, helpful staff, excellent coffee.

8/10

Excellent

02 Jan 2026

Juan

Mas variedad de comida caliente, el huevo estaba frio y seco, el cheff un poco rudo,

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

Ruben C

Clean; professional

Business

6/10

Pleasant

02 Dec 2025

Yamira

Good

Leisure Partner

10/10

Exceptional

30 Oct 2025

MA.Guadalupe

Nice Room the staff great people.

8/10

Excellent

29 Sep 2025

Yamira

NA

Leisure Family

10/10

Exceptional

27 Aug 2025

Nicolas

Friendly staff. The garden needs care. No eggs for breakfast. The key cards magnetic was little troubling. Bugs in the bathroom. We enjoyed it 😀 nice convenient area place

Business_and_leisure Family

4/10

Poor

24 May 2025

Marcelino

I had to ask twice for housekeeping, and towels, they did not provide wash cloths, the housekeeper didn't even know what it is for, the towels felt like sandpaper, some of them looked like they were white once. The bathroom's sink drain stopper did not work properly the water did not drain. Once, I had to rent a room in Chicago for 2 nights in an emergency in a rundown motel, the service was better. I know that City Express is not even a 1-star hotel, but I expected better from a Marriott. I have stayed at Marriotts before. I am very disappointed. I'll never again stay at a City Express

Business Self

8/10

Excellent

08 Mar 2025

Gilbert

We had a good stay here.

Leisure Family

10/10

Exceptional

12 Dec 2024

Carlos

Good

4/10

Poor

01 Sep 2024

Jesus

A

Business Partner

10/10

Exceptional

10 Aug 2024

Maria

Everyone was pretty nice

8/10

Excellent

16 Jul 2024

carlos

It was okay for the most part

10/10

Exceptional

08 Jul 2024

Aaron

Everyone was very friendly, and the shuttle driver was very knowledgeable of the city, and real friendly.

Annabelle was awesome as far as bringing things we needed for our room,and left the room very clean.

Leisure Partner

2/10

Poor

28 May 2024

Nayeth

This hotel is overrated and dirty. I booked it just because the location is convenient. Apparently no one there speaks English. Tried to cancel a reservation and was unable due to the lack of any english speakers. Then i was not able to get a refund because the reservation was in the past. I would never book this place again and would not recommend it to anyone. Stay away from this place. Totally unacceptable they dont have anyone with basic english on site.

Leisure Family_with_children

4/10

Poor

25 Mar 2024

Cheli

We had a leak in our room. Smelled moldy and we had to request clean sheets!! I do not recommend.

Leisure Family

6/10

Pleasant

25 Feb 2024

George

Main entrance right in front of highway exit.

Leisure Family

2/10

Poor

14 Feb 2024

Felix

I will never stay in that hotel ever

Business

2/10

Poor

03 Aug 2023

MAYRA

n

4/10

Poor

25 May 2023

Neil

Could not find reservation even with my paperwork.
Facility clean, modern looking, basics.

Business_and_leisure Self

4/10

Poor

23 Dec 2022

Zuleima

Urge actualizar todo producto blanco, cobijas, toallas, almohadas, todo esta mas amarillo que blanco de lo maltratado. La limpieza deja algo que desear ya que se veian cabellos en la regadera. La variedad en el desayuno seria aceptable si tendria algo de sabor pero parecia que comiamos agua de lo simple. Son detalles muy notorios que son muy posibles de arreglar.

Leisure Family

10/10

Exceptional

15 Jun 2022

luis

It was relatively closed to the US Consulate, so it was convenient, clean, yummy breakfast included, gym, and great customer service! Water shortage wasn’t noticeable fortunately, although it was flushing soooo slow. Apart from that, this place was pretty much perfect!

Leisure Partner

10/10

Exceptional

01 May 2022

Eduardo

Bien

8/10

Excellent

13 Jan 2022

Verified traveler

Good

Good professionalism!

Business

10/10

Exceptional

14 Nov 2021

Blanca

Really clean

Exelente services and the people the so nice

Friends_and_family Family

6/10

Pleasant

12 Oct 2021

Leide

They did not have a vegetarian option for breakfast.

Leisure Self

6/10

Pleasant

03 Jul 2021

Ruben C

Good 4 1 night only.

Average; too simple and not up to expectation.

Business

8/10

Excellent

14 Jun 2021

Verified traveler

At moment of arrived, in lobby, we wasted over 90 minutes try to get room, but with a little change in reservation.
the rest all good.

Business Family

4/10

Poor

23 Dec 2020

Marcial R.

To noisy

Partner

6/10

Pleasant

18 Dec 2019

Lee

Small rooms. Clean. Minimal. One English TV channel. Breakfast very basic. All plastic utensils.
Two negatives: 1) traffic into the city in the morning is the worst. Took 50- minutes in Uber to travel 5 miles.
2) sound insulation between rooms is terrible. Could hear snoring in the next room.

Business Self

10/10

Exceptional

28 Oct 2019

John

The hotel gave me a very clean room. The people at the front desk were very Professional and kind.

Business

8/10

Excellent

10 Aug 2019

Martin

Santa Catarina Hotel

Spend the night to rest and continue with our trip and it was great.

Family

8/10

Excellent

12 Jun 2019

Mauricio

Good

Good breakfast

Family

8/10

Excellent

07 Jun 2019

Verified traveler

There was some construction going on and it is very close to the exiting road

Leisure Partner

4/10

Poor

05 Jan 2019

Angelica

Just all around horrible stay.

Ice machine not working. Worst breakfast ever. Super noisy room. Lousy internet.

Family

4/10

Poor

28 Apr 2018

Verified traveler

No Bang For Your Buck

The price was High for a No Frills Hotel. There were no amenities in the room: no microwave, no coffee maker, no fridge. No Ice machine in the building. The indoor pool was ice cold. The staff was friendly but no one spoke English. Breakfast was average, they ran out of coffee before we arrived (we were there early) and didn't make any more.

Partner

4/10

Poor

17 Feb 2018

Guillermo

Very bad experience

Very poor facilities. Lack of cleanliness. Lack of support from staff.

8/10

Excellent

11 Jul 2017

Verified traveler

I would recommend it!

We had the option to pick which floor we wanted. We picked the fifth! I felt secure in the hotel knowing how the elevator was set up. You had to swipe your room key to get onto your floor. The room was like a sauna at first, but it cooled down quickly! And we settled in nicely.

Family

10/10

Exceptional

24 May 2017

nancy

Nice hotel.

Everything was great. Room was very warm when we got there but not a problem since it has a/c. Except I couldn't turn it on with my 1 month old there.

10/10

Exceptional

23 May 2017

alexander

Great stay

Convenient & secure location off highway with friendly & helpful staff. Clean, quiet and modern with free parking, fitness & business facilities including great free breakfast.

Family

6/10

Pleasant

05 Apr 2017

Tirso

Close to work sites, not well maintained.

Personnel is friendly, building and rooms not in good shape.

6/10

Pleasant

10 Jan 2017

Jean-Francois

Really close to Santa Catarina parque industrial

6/10

Pleasant

06 Jan 2017

Manuel

Pesky, tumultuous check-in and poor customer servc

Tumultuous check in. I made the reservation about half an hour before I arrived and the staff had trouble understanding that I had already made a payment via hotels.com; they still tried to give me a different rate. Another thing I didn't feel comfortable with is that during check in, they asked how many people would be staying in each room, which I had already specified during my online booking. They asked for the ID of each of the adults staying in the rooms and made copies of them, front and back, stating that it was a state law and showed us a document with some state seals, but no official law cited. To top things off, the security guard was way too vigilant of us during check in, gesture which I did not appreciate at all.

Family

10/10

Exceptional

21 Dec 2016

Verified traveler

Great Hotel

Everything was awesome, food, staff and service,and price for the room perfect.

8/10

Excellent

31 Oct 2016

Edgar Ivan

Great not expensive hotel

Nice place, they Serve a great breakfast with no extra charge, nice staff, Looks and feels safe and in general is very quiet and relaxing stay in there. Bad points si far from the downtown and you need car or taxi; and the room needs fresh air. Nice internet signal, Free charge.

8/10

Excellent

29 Aug 2016

Elizabeth

Everyone was very nice and helpful. They offer complimentary transportation up to 10km from the hotel any where you need to go. Since taxi cabs will not take more than 4 passengers( we were 5) , this came in very handy with my 3 kids wanting to always go somewhere.

6/10

Pleasant

22 Jun 2016

Raphael

Service left something to be desired

We had some very important business at the American Consulate the next day. When we arrived the ceiling in the lobby had sprung some kind of leak and there was a bucket in the middle of the floor. The staff was friendly, prices reasonable and the parking was good. The rooms were small but adequate with some decent amenities such as, WIFI, ironing board, etc. However there was no ice bucket, the hotel had run out of them. The eggs and beans of the breakfast were cold. Ultimately we ate breakfast elsewhere. More importantly the hotel did not comply with our request for a 6:30 AM wake up call. As a result we were very nearly late for our appointment at the Consulate. All of these problems are easily fixed, but until they are I cannot rate this hotel any higher than three stars, at best.

8/10

Excellent

01 Feb 2016

Mark

Good Value

Clean room, good staff

8/10

Excellent

31 Jan 2016

Lynne

Hotel was fine but location very difficult to find. When I called from my cell the woman at reception didn't know how to tell us where it was. Ended up hiring a cab and following the cab . Very difficult to find but once there a nice clean hotel.

Partner

6/10

Pleasant

05 Dec 2015

alex

Not working Internet

Not working Internet and business center is not good

8/10

Excellent

07 Nov 2015

Billy

Amazing staff!

I had car problems the morning of my exit. The whole staff were so understanding and helpful. Way above the call of duty. I was very impressed. What a team!

6/10

Pleasant

18 Oct 2015

Anthony

Good value and convenient location

I've stayed here on a number of occasions and will likely return, but recent stays point out opportunities for improvements. Room air conditioning unit was far too noisy. Wifi access is consistently weak, bring a cable along for the wall connection. Beds are overly firm. There's a great free breakfast and comfortable dining area. The staff is always friendly and accommodating and at least one person at the desk always speaks English.

Partner

10/10

Exceptional

21 Sep 2015

Silvia priscilla

Excelente

Excelente hotel

Family

8/10

Excellent

24 Jul 2015

Jorge

Awesomeness!!!

Awesome stay!! Will be staying there soon for my next business trip!

8/10

Excellent

03 Jun 2015

Laurie

Great Hotel - No internet :-(

Overall everything was very good. The staff was friendly. The room was very clean. Good A/C in the room. Breakfast was very good. The only problem was no internet service. If you don't need to use the internet during your stay everything else is great.

8/10

Excellent

14 Nov 2013

Tony

Near Santa Catrina

Very nice place, was safe, well cared for and staff were extremely helpful.

10/10

Exceptional

30 Jul 2012

Verified traveler

great get away place

great customer service, security, and very clean rooms

2/10

Poor

16 Aug 2010

Benito

Citi Express Hotel in Monterrey, Mexico

My room was a disaster. The sink was stopped my entire stay. When we tried to wash up, shave or wash your hands the water would not drain correclty. Also on the last night THERE WAS NO RUNNING WATER.

I had to get another room to shower and clean up. AND that room the water pressure was lacking. I just wanted to hurry up and exit the hotel.

10/10

Exceptional

24 Feb 2010

YECENIA

WE WILL BE BACK

OVERALL IT WAS GREAT. PERFECTLY CLEAN, QUIET EVEN DO THAT THERE IS HIGWAY RIGHT IN FRONT OF IT, SECURE PARKING LOT, VERY OWESOME PERSONAL.
I WILL JUST SUGGEST THAT ON THE COMPLEMENTARY BREAKFAST THEY WILL INCLUDE MORE WHERE TO CHOSE FROM, THAT WILL BE THE ONLY CONS THAT WE FOUND IN THIS HOTEL.

Family

8/10

Excellent

09 Nov 2009

Eddie

great stay......try city!!

city express hotels are great! i stayed here for 5 days. the hotel is located at other side of the city...think of it as a circle...first the airport then the city in the middle then the hotel. there is a gas station and 7-11 like store called oxxo across the hotel. open 24 hrs. you have to go down inside the city about 2 or 3 blocks to get to stores, food, clothes etc.

the hotel is very quiet, only the other people who stay at the hotel can wake you up. the hotel stands by itself....no naighbors.

there is a restraunt opening soon next door to the hotel. the hotel is about 23 miles from airport....about 35 min ride to hotel. places i recomend to see in monterrey is san lucia..a long, long park walk way with lake, boat rides...family atomsphere!!.

cola de caballo...water fall park.

chipenque...a huge mountain were u can walk up, see the city , at top there is a nice restraunt.

downtown of course.

san pedro is a city more to our way of life here in the states...up scale, modern..many stores. very nice.

monterrey is surounded by very, very huge mountains....it is a awsome thing to see!!...

you can order a taxi from front desk, it has all the amenities you need. security officers on site 24 hrs.

good continental breakfast and side dinner is served.

check money exchange rate...right now 1$ dollar equals 13 pesos. the hotel offers money exchange but i would recomend to wait and go to the city...a bank, money conversions places...they offer you more pesos for your dollar!

they are several city express through out the city among other hotels chains. city express is a good chain . i have stayed with them in the past and has a costomer when i ever travel again. very clean, great staff and helpful!! try city express...i definitely recommend it. you will like it!!

keep up the good work city!!

10/10

Exceptional

21 Jul 2026

Anwar Alejandro

trato directo y rapido, ya tenia habitacion, ademas muy limpia y ordenada

Self

8/10

Excellent

08 Jul 2026

Luis Alberto

Nad amas

8/10

Excellent

06 Jul 2026

jose luis

UBICACION

Partner

10/10

Exceptional

06 Jul 2026

jose luis

UBICACION

Partner

8/10

Excellent

02 Jul 2026

CINTHYA MABE

Prácticamente todo muy bien, solo la habitación un poco reducida para ser doble y las camas son matrimonial es decir algo pequeñas

Family

6/10

Pleasant

27 Jun 2026

Sergio

El desayuno es lo mejor del hotel, lo califico con 90, también ya hay servicio de room service a partir de las 4:00 pm, probé el Club Sándwich y está muy bueno

Self

10/10

Exceptional

22 Jun 2026

Alma Jazmin

Muy amable el personal y la facilidad para ir al consulado con con el transporte que viene incluido.

Family_with_children

8/10

Excellent

19 Jun 2026

gerardo

Cómodo como hotel de pasada, la variedad del desayuno es poca pero suficiente

Family

10/10

Exceptional

18 Jun 2026

Graciela

Muy buena ubicación si vas al Consulado Norteamericano.
Tiene buen desayuno y su personal es muy amable.

Partner

10/10

Exceptional

15 Jun 2026

ISRAEL

Todo muy bien en la habitación

Solo batallé con la clave de Internet que me dieron, no me conectaba

Friends_and_family Family

4/10

Poor

15 Jun 2026

Juan c

La cama pica. Hormigas o acaros. Sabanas no huelen bien. Demasiado cara vs lo que ofrece.

Self

4/10

Poor

14 Jun 2026

Gibran Amin

Aquí tienes una reseña clara y objetiva:

Mi experiencia en este hotel fue regular. Al llegar, la primera habitación que me asignaron tenía un aire acondicionado muy viejo y extremadamente ruidoso, por lo que solicité un cambio de habitación. Lamentablemente, la segunda habitación tenía el mismo problema: un aire acondicionado antiguo que hacía bastante ruido durante toda la noche.

El desayuno fue normal, sin nada destacable, pero suficiente para comenzar el día. Un punto positivo es que el estacionamiento es amplio y cómodo.

Sin embargo, algo muy desagradable fue que por la mañana el pasillo que conducía a la habitación tenía un fuerte olor, similar al de un animal muerto, lo que afectó bastante la experiencia general.

Considero que el hotel necesita mejorar el mantenimiento de sus habitaciones y atender este tipo de problemas para brindar una estancia más cómoda a sus huéspedes.

Partner

10/10

Exceptional

12 Jun 2026

Maria Lorena

Excelente ubicación pars ir al consulado

Family

10/10

Exceptional

11 Jun 2026

Juan Carlos

Breakfast could be improved

Business

8/10

Excellent

01 Jun 2026

Alicia

Aceptable, el personal muy amable!

Family

6/10

Pleasant

30 May 2026

Sergio

La mejor opción para viaje de negocios en Santa Catarina N.L.

Self

8/10

Excellent

25 May 2026

Rogelio

Fue funcional, nada excepcional pero me funcionó para lo que
Necesitaba, algo cara pero me funcionó

Friends_and_family Family

10/10

Exceptional

16 May 2026

Silvia Cristina

No alcanzamos a desayunar pero se veía rico

Partner

2/10

Poor

15 May 2026

Daniel Fernando

Me cancelaron la reservación

10/10

Exceptional

05 May 2026

Hugo

Desayuno frescos

Partner

6/10

Pleasant

22 Apr 2026

Zaida

El hotel está descuidado, le falta mantenimiento, nos dieron una habitación en la que no servía el aire acondicionado además de que hacía ruído excesivo, logramos que nos cambiaran de habitación pero aún así, las almohadas, alfombras, etc. ya requieren cambio.

El café es muy malo y el desayuno podría estar mejor.

Friends

6/10

Pleasant

20 Apr 2026

Roberto

Hotel viejo y el aire es muy ruidoso y no funciona al 100% los baños y el hotel son viejos y se nota.
El agua sale muy despacio y poca.
El personal amable solamente.

Business

2/10

Poor

11 Apr 2026

Eduardo

El hotel está en una zona muy mala. Además las condiciones de limpieza de todo el hotel en general son pésimas. La atención del personal a la llegada muy mala.
Sólo el señor del estacionamiento excepcionalmente atento.
Me cobraron adicional por los niños que llevaba, a pesar de haberlos incluido en la reserva

Family_with_children

10/10

Exceptional

31 Mar 2026

Ricardo

Excelente servicio

Business

6/10

Pleasant

16 Mar 2026

juan arturo

Todo muy bien, solo que no tenian agua al momento de salir y no me pude bañar.