Name: Extended Stay America - Indianapolis -Airport-W So
Address: 5350 W Southern Ave, Indianapolis, 46241, US

2/10

Poor

29 Jul 2026

Alfonso

It was dirty … mattress looked like some soiled it

10/10

Exceptional

29 Jul 2026

Allison

Great!

2/10

Poor

26 Jul 2026

Tania

I checked in with my two sons and immediately noticed that the room was poorly maintained and not clean. When we showered, there was no hot or even lukewarm water. The toilet also did not work, and I had to ask the front desk to fix it while we were gone.We returned around 10 p.m. and went to sleep. I understand that we booked an inexpensive hotel, but I did not expect this level of problems. My youngest son complained that he felt something crawling on him. When we woke up and checked, we found several bedbugs under the pillows and around both beds. My other son had multiple bites on both arms.I notified the front desk, and they offered us another room. After finding bedbugs, moving to another room in the same hotel was not an acceptable option. We left immediately. Never again. You might as well stay at a motel.

4/10

Poor

19 Jul 2026

Darren

Our room smelled like cigarette smoke the whole stay even though it's smoke free. Trash around the building. Room was clean but furniture was not in good repair. Not enough seats for family. Would not stay again!

Family

2/10

Poor

14 Jul 2026

Vincent

Unfortunately, the hotel overbooked and we lost one of our 3 reservations. To accomodate one of the rooms that was supposed to have 2 beds, they gave us a cot that was more comfortable with the mattress on the floor.

The only positive point to the hotel was the front desk staff, he was as accomodating as he could be and apologized on behalf of the hotel for our poor experience.

Friends_and_family Friends

10/10

Exceptional

03 Jul 2026

Nicole

Would stay again

10/10

Exceptional

02 Jul 2026

Claire

T

2/10

Poor

01 Jul 2026

Frank

My family members described this place as disgusting and grotesque. They slept in their clothes, didn't use the shower because it looked filthy, and then threw out the clothes they slept in and changed into clean clothes in their car. Also, one room was missing a bed. There was a headboard, but no mattress.

I suggest you stay somewhere else.

Family

6/10

Pleasant

28 Jun 2026

Hans

The room was clean and spacious, beds were comfortable. Nice having a fridge and stovetop. There were a few older things in the room that needed maintenance attention, but everything was functional. The hallway smelled like another guest was smoking and outside there was a lot of garbage and cigarette butts which gave it a low end feel.

Partner

2/10

Poor

28 Jun 2026

Keith

This needs someone from corporate visit this location
My the enamel on the tub was peeling with big chunks missing
The bathroom sink had stains on it
The door to the room was hard to open and close
My grandson and I were at the front desk trying to get help and there was someone drinking a beer !!
And the website picture for this property is very misleading!!!!

Family_with_children

2/10

Poor

24 Jun 2026

Jose Luis

el sistema mal, el pago mal, el olor a mariguana, pasillos sucios

Self

10/10

Exceptional

23 Jun 2026

Amber

Amazing clean rooms hotel workers nice

Friends_and_family Family

4/10

Poor

23 Jun 2026

Michael

When we first got there we were told the room was over booked and at first it seem like we would have to find another hotel but luckily we were upgraded to a bigger room which I was thankful for. The room itself was not the cleanest. The staff was kind . Personally I like a more updated hotel and would not return to this hotel but it worked since we didn’t spend much time in the room itself.

Partner

2/10

Poor

21 Jun 2026

Scott

The location was good, close to the highway and a few food options.

I will say that the lobby was pleasant and the agent at the desk, I think his name was Mark, was amazing, he was polite and friendly. I felt bad for Mark as he kept apologizing for things we asked about, pool not open, no ice machines, they ran out of pillows (offered us additional sheets instead). This was the only good thing about this hotel.

We were on the second floor and as soon as we arrived on the floor, we were greeted with a strong smell of weed that lasted the entire weekend, in a non-smoking hotel. Other than the wood floor, the room was terrible, smoke detectors look like they have been there since the 1980’s, the electrical panel wouldn’t stay closed, one of the heater/a/c units wouldn’t work. We pulled out the sofa sleeper to find a terribly stained mattress, not usable. The shower tiles and bathtub were chipped and there was a hole in the wall where the shower comes out. We tried to get a couple of extra pillows, but they ran out, offered us some additional sheets instead. The free breakfast was granola bars, small single serve muffins, coffee, oatmeal packets (no bowls or hot water to make it). No fruit, no juice, it was just sad. I would be ashamed to have my brand associated with this location. Unfortunately, due to an event, we had no choice as there were no rooms available in the area or they cost an arm and a leg.

Friends_and_family Family

4/10

Poor

20 Jun 2026

Mya

Air-conditioning ✅
Comfortable bed ✅

6/10

Pleasant

17 Jun 2026

Bonni

Room wasn’t the cleanest. There was something on top of my blanket that looked like dried shredded cheese. Also said they had free breakfast but it was only small pre packaged muffins. Hallways smelled kind of weird kind of like cig smoke. Only stayed there one night to go to a concert at Lucas oil stadium.

Partner

2/10

Poor

16 Jun 2026

leslie

This place is disgusting! The mattress is filthy ! The furniture is non unusable and dirty! Do not stay here it is terrible!!!!!

Family

2/10

Poor

14 Jun 2026

Cortney

This place is a dump. All Bedding was stained one with paint, some black marks maybe makeup, and some other unidentifiable stuff. The mattress are a biohazard with blood stains and miscellaneous stains all underneath the bedding. The larger bath towels were torn and stained.

It’s was obnoxious having guest up and down the hall in the later hours and the person across from us opening and closing the door all night long. The place reeks of cigarette and pot. The room itself was dirty and ran down.
The cleanest item there was the soap maybe?

I am so grateful I stayed only one night! It was deplorable. Trust the reviews! The gentleman at check in was very helpful and accommodating.

Family_with_children

6/10

Pleasant

08 Jun 2026

Debra

Positive: staff was very friendly and efficient while obv under staffed. Floor was extremely clean, and the towels were not abrasive but soft.
Cons: the bathroom felt hazardous. Room 236 mold on shower curtain and shower/tub breaking apart.
Very noisy for all the time we were there- all hours.
No blanket only sheet and thin decorative cover think as a sheet.
Air conditioner was 6” from one side of bed.

Partner

10/10

Exceptional

08 Jun 2026

Amber

Amazing clean rooms great atmosphere friendly staff

4/10

Poor

06 Jun 2026

Chiemi

Rooms could've been cleaner. Floors were gross. Bathroom was dated and looked dirty. No trashcan. No iron. No blow dryer. Overall would not recommend hotel.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Justine

Clean room helpful staff 5 stars for sure

Partner

2/10

Poor

26 May 2026

Erica

The hotel was disgusting. We only stayed one night and then booked a new hotel.

Partner

6/10

Pleasant

25 May 2026

Thomas

It was okay, for the price. But rooms and overall cleness needs a remake

Friends_and_family Friends

2/10

Poor

25 May 2026

Wallace

Was booked into king room. Received queen bed room that was I hope never rented except when which they are full, which happens except indy 500. She said she had no king rooms despite booking in June last year. They figured they had a great price so give them the worse. They also blamned you for the booking saying to always call property to confirm room. Nothing in room such ss glasses or hair dryer I mean nothing. No extra toilet paper so we used ours. Bath tub was ugly and in extreme need of replacement. Seemed to be no ice on property. Walls needed painting. Have image of transients living there. Have photos if you'd like. I feel we're due a partial refund because of wrong room and condition of the room.

Partner

4/10

Poor

25 May 2026

Phil

NO ice machine! I have never been in a hotel without one.
Bath tub could not be used with no drain plug.
So called \"breakfast\" was store bought muffins.
Room had a strange smell.
Only 1 chair in the room, where was the other person supposed to sit?
Elevator metal piece inside it kept coming unglued.
Furniture in poor shape, all dinged up.
Parking lot and drive full of serious holes.

Family

4/10

Poor

22 May 2026

Mary

Very bare-bones. No hangers, no iron, no BLANKET, only one small trash can (in the bathroom); no dishes, cups, or silverware.

Self

6/10

Pleasant

21 May 2026

Paige

We got put in a room with no trash can, a broken couch, one of the ac units did not work and some of the lights did not work.

Partner

4/10

Poor

19 May 2026

Randy

The room was generally clean. However, during my three-night stay, housekeeping service was unavailable. I was required to exchange towels at the front desk. The absence of trash receptacles necessitated the creation of a makeshift waste disposal area. My experience was not satisfactory.

Self

6/10

Pleasant

17 May 2026

JoAnna

The rooms are spacious but that's it

2/10

Poor

17 May 2026

Brian

This hotel is horrible, dirty, old and not safe. Do not stay here

Self

8/10

Excellent

10 May 2026

Connie

Overall, it was a good stay. Not a big breakfast, just muffins and fruit bars staff super helpful and very friendly. Only down fall was the pillows. Flat as boards and could have used more bedding.

Partner

2/10

Poor

10 May 2026

Marck

The place is dirty, and poor customer service.

4/10

Poor

10 May 2026

Michael

Had to wait over an hour for our room to be ready. Our sheets were dirty and we were told they did not have any extras.

Friends_and_family Family

2/10

Poor

10 May 2026

Jessica

The room was disgusting! The room had missing pieces, paint was missing, outlets were bulging out of the wall. The air condistion was spitting out black particles.. this was an awful experience. I would not recommend them. When i aksed for another room and they said it wasnt an options.

Friends

2/10

Poor

09 May 2026

Kazal

Stinky

2/10

Poor

03 May 2026

Dalia

Room had two beds...one i couldnt sleep in...stains everywhere...staff guy who checked us out was nice... breakfast was coffee and a muffin

6/10

Pleasant

26 Apr 2026

FeltonL

Staff at check in was very friendly and nice. The room had one chair which was a office chair. The bathroom tub was dirt had to clean out before used. No TV in bedroom. The area of the hotel was poor lighted on lack crub appeal. Didn't feel safe in the area.

Partner

2/10

Poor

26 Apr 2026

Liseth

Terrible hotel, terrible experience. Please stay away from this place. The room was in completely unacceptable condition. There was blood on the bedsheets, which is beyond disturbing and completely unhygienic. The bathtub was in terrible shape and clearly not cleaned properly.

The entire room had a strong, unpleasant smell that made it very uncomfortable to stay in. Basic standards of cleanliness were not met at all. They should be closed!!

To make things worse, there were no water bottles available for purchase, and the only option was a water fountain that was in a disgusting condition and clearly NOT safe or sanitary to use.

Overall, the property felt neglected and poorly maintained. It honestly felt more like a shelter than a hotel, which is not what anyone expects when booking through Expedia.

I’m very disappointed and concerned that a place like this is still operating and listed on major booking platforms. I asked for my refund and they did not refund my booking. I have to run to stay in another hotel.

Self

10/10

Exceptional

25 Apr 2026

Arthur

Nice selections of breakfast items, but could have used some microwaveable foods. AC was set at comfortable temperature.

2/10

Poor

24 Apr 2026

Phillip

It smelled bad and shower didn't work, there was no food at breakfast only coffee.

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

thomas

Room was fine beds were hard shower/tub dirty

Self

6/10

Pleasant

18 Apr 2026

Melissa

Not really anything for breakfast oatmeal and muffins, ac worked very well

Friends_and_family Family

4/10

Poor

09 Apr 2026

Cory

Not the value I expected.

2/10

Poor

09 Apr 2026

KHAMER M

Dirty room, blood stained floor, dirty bathroom, smelled like pet urine, squealing a/c unit, and door latch was broken.

4/10

Poor

07 Apr 2026

Rene

Room was in bad shape

6/10

Pleasant

03 Apr 2026

Sean

My rankings averaged out to a 3, but if I could give half stars, this would be closer to a 2.5.

Cleanliness was a hit or miss from room to room. I had to be moved to a different room when I found my original room original one had strange red splotches around the room and a dirty refrigerator. My new room did not have a trash can in it, but was cleaner.

In both rooms, the fixtures were dated and a refresh (TVs, furniture, wall fixtures) would make a big difference in the look and feel of the rooms.

I am not sure if the entire building is non-smoking, but my floor and room was, and it had a lingering smell of smoke.

Breakfast was accurately portrayed: it is grab and go. Coffee and tea, nutrigrain bars, oatmeal, and muffins. It is grab and go. If you are looking for an actual breakfast, the hotel is less than 5 minutes away from a Waffle House.

The staff could not be more helpful and friendly. The front desk workers were responsive and moved to fix issues quickly for the customers.

Ultimately, if you dropping your things in the room and leaving them there and only coming back to sleep, this hotel is fine. If you were hoping to enjoy the amenities or wanted to spend more time around your room, I would book elsewhere.

Friends_and_family Friends

2/10

Poor

30 Mar 2026

Billy

There was no breakfast during my whole entire stay room was terrible was gave a room I didn't book online was way too small from my family I asked for a refund and was told they don't issue refunds and I asked for a different room and was told they can't switch rooms I had to stay in the one they gave me or leave without a refund

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Jason

Good hotel

6/10

Pleasant

22 Mar 2026

Lori

Lack of toiletries minimal towels

Partner

2/10

Poor

22 Mar 2026

Derrick

I want. Refund. Bathroom was filthy and moldy

2/10

Poor

21 Mar 2026

Jai

Everything was ok, but there were multiple times were u had to reset my key or get new keys to my room, the toilet got clogged until I clogged it then inside of the tub was peeling as well

Partner

2/10

Poor

11 Mar 2026

Nathaniel

Horrible

10/10

Exceptional

03 Mar 2026

Frank

Rooms were clean, staff friendly and environment quiet.

4/10

Poor

25 Feb 2026

Bryan

Dirty and dated

Friends_and_family Family

2/10

Poor

15 Feb 2026

Willie

Megan came banging on my door several times at 330am telling me that I had to get out because SHE had no recollection of anyone being in this room. When I open the door she said ain’t nobody to be in here how I get in here I told her I made reservation and checked in with the other lady around 830pm. She proceeded by telling me okay you can stay for now until the morning when it can be figured out. I want compensation for my room. I was in the middle of something and she screwed that up for me. My girl was blew and definitely not in the mood because of Megan rudeness and banging on the door with wild false accusations. My experience was totally horrible.

10/10

Exceptional

24 Jan 2026

Alexis

Megan was amazing

Friends_and_family Family

2/10

Poor

18 Jan 2026

David

Room was extremely filthy and the shower didn’t work. We called the front desk and no one answered to help. We had to go downstairs and someone finally came to the front desk. The lady informed us that they do not have anyone to fix the issue and they did not have any available rooms. She informed us that we would get a full refund since we had to secure a totally different hotel at the last minute.

Leisure Family_with_children

10/10

Exceptional

05 Jan 2026

Adam

Great place very clean and accommodating strongly recommend

Business_and_leisure Self

2/10

Poor

04 Jan 2026

Adam

This hotel managed to screw every part of the stay up. The place was horrible they didn't have continental breakfast that I paid for and they didn't have water or coffe. They didn't have change for the vending machine you had to leave for everything. The shower was horrible there's big patches and missing chunks out of the tub the water had black specks that came out of the faucet. There was no filter in the spigot, it was more like a open fire hose. I refused to take a shower in such conditions, didn't trust the water so couldn't brush teeth. All was bad bad bad bad

10/10

Exceptional

27 Dec 2025

Euro

Bien

8/10

Excellent

14 Dec 2025

Paul

Clean and quiet good.. continental breakfast was weak very weak

Business

10/10

Exceptional

10 Dec 2025

Byron

Loved the setup of the room & how clean it was. Enjoyed my stay & will return!

Leisure Self

2/10

Poor

09 Dec 2025

Signa

No blankets and the heater wouldn't work eight. I froze my ass off

Business

4/10

Poor

07 Dec 2025

Javier

Bathroom shower had no hot water pressure. The plumbing fixtures needs replaced. We did not take a shower, but we had to use a wash towel to clean up. Not a great experience. Staff was great.

10/10

Exceptional

07 Dec 2025

Jacob

Room was clean, staff was friendly. Megan was very nice and professional

Business Self

2/10

Poor

07 Dec 2025

Fatima

Terrible rooms and staff li

4/10

Poor

22 Nov 2025

Tobi

Horrible smell in the room.

10/10

Exceptional

14 Nov 2025

Tracy

Cant say it was spotless but it was very clean and your front desk girl Megan, was amazing!!!!

2/10

Poor

04 Nov 2025

Regina

The whole hotel smelled of smoke and weed. Rooms were filthy and the mattresses were stained. We didn’t even stay. I checked in and then checked right back out.

8/10

Excellent

02 Nov 2025

Ja'lon

The room was great and Megan did a great job helping❤️

Leisure Family

10/10

Exceptional

01 Nov 2025

Charles

Hot water in the shower was scarce and weak.

Leisure Self

4/10

Poor

01 Nov 2025

Kevin

Kudos to Megan! She was doing everything by herself with no additional staff assistance. The first room the tv didn’t work. The second room the tv remote didn’t work, there was less than half a roll of toilet paper and the phone didn’t work. Someone’s dog steadily barking didn’t help. WOULD NEVER STAY HERE AGAIN! Should get a refund.

Partner

2/10

Poor

31 Oct 2025

David

Honestly I'm confused with this one. I'll just be straight up about it all to. So i forgot to cancel this reservation because you know life happens and you Honestly forget to do so on the hotels cancelation policies. But the thing is they say 24 hours to cancel but i booked the hotel during, early late morning hours like 1 or maybe 2 am so by policy could not cancel or let me cancel even if i tried. I booked this through expedia and never showed up. Why did they show even on expedia that i stayed there through those days i picked for reservations but the facts are i never even went. They even emailed me the total price of the hole visit. So I'm just confused on what is going on here at this hotel. Cause anyone that uses expedia regularly knows you can earn cash and it even shows that on there. I don't know anymore but would not recommend it.

10/10

Exceptional

30 Oct 2025

Janelle

Megan was very nice at check in and resetting the room key.

Business_and_leisure Family

2/10

Poor

28 Oct 2025

Taylor

Switch rooms to a more dirty room. Black mold in the showers first room had old deodorant and napkins in the couch next room had glasses under bed and room wasn’t swept couch was falling apart. Hallways stunk like a$$

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Mayrick Joy

Very nice and friendly people.,breakfast are great

Leisure Partner

4/10

Poor

18 Oct 2025

Brian

Breakfast note said none due to \"shipping delays,\" by the looks of things there had been \"shipping delays\" for a long time. Room didn't seem clean or in good condition, very dated and only a thin blanket. Also, in order to have a cup for water you had to order a package that included dishes, cups, flatware etc. I used a disposable coffee cup from the lobby in the morning. Not favorably impressed.

Friends_and_family Family

2/10

Poor

04 Oct 2025

Ryan

Checked in at 5 PM. No front desk clerk. Stood there for 10 minutes. Got to our room. No sheets or comforter on bed. Went back to front desk and was supposedly upgraded for free. Get to new room and there is no couch in the living area. Front desk says there are couches in some room, not in others? So what were we upgraded to? Room was dirty and neither TV remotes worked. Property was filthy, noisy, and smelled like weed.

Leisure Partner

4/10

Poor

04 Oct 2025

Jose Carlos

They ask me for a deposit having the room paid. It took more than 10 minutes to checking, nothing was working, the key machine, the iPad for the signatures…

Business

2/10

Poor

29 Sep 2025

Jennifer

Trap hotel

6/10

Pleasant

28 Sep 2025

Thomas

Front desk help, Megan, was awesome. Room smelled a bit and did not seem that clean. Sketchy folks around. Would not stay here again.

Business

2/10

Poor

21 Sep 2025

Thomas

Worst hotel stay in 20 years

Bathroom shower was not working properly. Couch in one of the rooms was uncomfortable. The other room only had 1 chair. Toilets were very easily clogged. The first night it clogged and i was told they did not have a plunger. AC did not work and the room was hot.

2/10

Poor

20 Sep 2025

Thomas

Roaches inside

Found multiple cockroaches in unit and door to room had problems as well

10/10

Exceptional

17 Sep 2025

Falicia

Megan was great! Our check in was super easy, she took the time to explain everything and had tips on food nearby.

Business

2/10

Poor

07 Sep 2025

Shirley

my 1st room they put me in the sofa was missing. holes in walls. missing pictures. dishwasher had dirty dishes. cabinet faceings and drawers missing. roach eggs in drawers. the bathroom sink looked like it was never cleaned someone locked up in it. holes in doors. I went straight to office showed her pictures and said move me why would you give a room like that. 2md room was better dishwasher nasty. no locks on windows I had to stuff cardboard down in windows so the window wouldn't go up. I wish I could post pictures because there's more. I tried to get in touch with Expedia to see if they couldobe me but no luck.

Leisure Self

2/10

Poor

07 Sep 2025

Stephanie

Prostitutes and pimps, drug dealers, half of the rooms didn’t have either working fridge or stove, no couch or rollaway beds available, most staff were very rude, peeling on tubs, not clean, never had clean towels or sheets. Loud, people fighting, doing drugs, broken doors, way to expensive for the condition the hotel is in and manager refused to fix any fees or issues. Bad area to begin with. I would not stay here again. I switched rooms multiple times with all different issues in the few weeks I stayed here.

Leisure Family_with_children

2/10

Poor

06 Sep 2025

Elizabeth

Uncleanliness and very unsafe.

4/10

Poor

05 Sep 2025

Mark

Other than the transient (with a gun) arrest outside my room Friday Night, the lack of ANY water Saturday night and the charging of my $100 deposit I needed to dispute (with my credit card because you can't contact the actual hotel) when I got home, everything was good.

Leisure Self

2/10

Poor

15 Aug 2025

Rita

There was gum on the floor and the pillowcase the tub was filthy and pealing. There are some very questionable people that I assume live there and hanging out around the property.

The staff was wonderful. They apologized profusely and refunded the night. I was only in the room for 10 mins before walking back out at asking for a refund.

Leisure Self

10/10

Exceptional

12 Aug 2025

Andre

Good

10/10

Exceptional

11 Aug 2025

Jeremy

Not a lot of food options right there, but nice stay for the price.

Leisure Family

2/10

Poor

11 Aug 2025

Candace

Absolutely run down, not maintained, outdated just ghetto rooms. We booked a king suite with a fold out couch but when we checked in, it only was for 2. They said they dint have any that sleeps more with couches but it's clearly on their website. She could've told us that when we checked in with our kids that there was only 1 bed. Instead we had to go back down and get a different room. Bathroom door barely closed, huge hole in the wall from someone slamming it open. Bathtub/sink peeling and coming apart . No trashcan anywhere in the room which is not helpful. Breakfast, was a joke! It was coffee. Like 5 packets of instant oatmeal and 8 prepackaged tiny muffins you get from the gas station. No milk or water to make the oatmeal or bowls even. The whole area is run down and that's no food places close by our ready to get to. Staff seemed just crabby and disgruntled in their job. They charge you the deposit and room fee, then have to process a refund for the deposit and wait a week. I've never had that happen before. A hold on deposit yes, but never charged then refunded. It has always pended then fell off without posting. Even when we stayed in nice hotels, they never fully charged it. Never again at this place!

Leisure Family_with_children

2/10

Poor

04 Aug 2025

Gregory

Please ban this hotel

This was hands down the worst hotel i have ever stayed in.

My room was disgusting. My shower didn't work. They over booked the hotel so they were not able to give me another room.

On top of this they couldn't get any of the key cards in the hotel to work.

I feel like can't trust hotels.com moving forward after this

Business

2/10

Poor

04 Aug 2025

candace

They over booked the rooms so i did not het the room i reserved. The room was nast, the mattress inside the pullout couch look as if someone ha been murdered on it. The towels in the bathroom had stains on them, the shower had mold. They acted as if was a huge inconvenience when wes asked for a roll of toilet paper. The grab and go coffee and breakfast was crap coffee amd a couple of muffins and not wnuff for all guests. It took an hour to check in because they did not jage rooms ready.

Leisure Friends

4/10

Poor

04 Aug 2025

Gilles

The property was very noisy, thin walls with people slamming doors at 2AM or kids yelling in the corridors at 7AM.
Breakfast was inexistent. We were supposed to have breakfast included but there was no food, no juice, just drip coffee and hot water with a couple of tea bags available.

Business_and_leisure Self

2/10

Poor

04 Aug 2025

Ashley

I was given the wrong room at first. Then the room I was given had a broken deadbolt lock, there was a washcloth on the floor on the other side of the bed, so it clearly had not been cleaned properly, the bath tub was cracked, the water pressure was non-existent, and the room and the entire hallway smelled like mold and mildew.

Business Self

4/10

Poor

03 Aug 2025

Lisa

Our stay started with waiting the desk for almost ten minutes for someone to register us. They were folding laundry.
Our room was in need of many repairs and cleaning as the photos show. The curtains wouldn’t stay shut. Air conditioning wasn’t cooling well.
The beds were comfortable, but the tv was in the other room where only one chair was provided for viewing. We had to move the dresser and spin the tv around to watch it from the bedroom.
The breakfast was terrible. Only watered down coffee, tea bags and hot chocolate packs. Only three packaged muffins were laid out for food.

Friends_and_family Family

2/10

Poor

03 Aug 2025

Courtney

Bed was uncomfortable and the ac kept leaking water all over the floor

Friends_and_family Friends

2/10

Poor

02 Aug 2025

Kaytlyn

Please help- this stay was awful!

Seriously this stay was awful- and I don’t really know what I need to do to get this made right. At check in, I stood there waiting for 15 minutes because the system wasn’t working. The room was seriously atrocious. Missing cupboard doors, trim falling off, nail polish painted on multiple doors, dirty sheets. Such low water pressure nothing would come out of the shower. Just drops out of the tub faucet. And seriously the bathroom was disgusting. The staff told us they didn’t have replacement sheets, and no rooms around to move us to, and that nothing could be done about the shower. They told us management was there so they couldn’t do anything for us at all- including anything financial. The coffee was out at breakfast, and the list the breakfast included was not accurate. Just muffins and an empty coffee canister. This was rough. I stayed in a hotel room as a family of five with three tired kids- and none of us could shower or bath after a busy travel day. Who do I need to talk to make this right?

Friends_and_family Family