Name: Holiday Inn Indianapolis - Airport Area N
Address: 5601 Fortune Circle West, Indianapolis, 46241, US

10/10

Exceptional

28 Jul 2026

Deborah

Staff very helpful.

10/10

Exceptional

27 Jul 2026

Raquel

We were greeted when we first walked in the door such an awesome staff from the front to the kitchen to time we left. The service was just on point. We didn’t do any bar because we’re not drinkers. It was awesome an awesome stay.

8/10

Excellent

23 Jul 2026

Lindsey

NA

10/10

Exceptional

23 Jul 2026

Seanean

Very nice hotel. Hallway was loud, otherwise it was great.

8/10

Excellent

23 Jul 2026

Sean

Nice clean place. Would recommend. However the breakfast (which you pay for) was a joke at best.

Self

6/10

Pleasant

23 Jul 2026

PEGGY

The hotel was an OK hotel, just older, but very close to the airport. The front desk employee was very good.

8/10

Excellent

22 Jul 2026

Danieal

The front desk staff we're slow, it was 2 staff members at the front desk and it was a line for 3 guest to check in. I waited 15min

10/10

Exceptional

21 Jul 2026

Michelle

Room was clean and staff were friendly. Make sure to sign up for hotel shuttle if you are utilitzing that to the airport. We weren't told we needed to be on the list but they had room so it turned out okay. Would stay here again.

Self

10/10

Exceptional

20 Jul 2026

Marlon

Clean room

Self

2/10

Poor

20 Jul 2026

Frederick

Arrived and checked in. There was someone sleeping in the room. Was then informed the hotel was booked and no rooms available. The front desk staff was helpful and you could tell the private owners of the hotel treat staff horribly and are woefully disorganized.

Partner

4/10

Poor

19 Jul 2026

Aurora

Back clean room, breakfast and the por staff suppor

Partner

8/10

Excellent

19 Jul 2026

Loretta

The room was great and staff friendly. One suggestion for improvement would be to open for breakfast sooner for those with early flights; I was leaving at 7am and they did not open until 8am. One other chance for improvement would be to offer more frequent shuttles, they only went out to the airport once an hour (maybe they only have one shuttle) but it was limiting.

Self

6/10

Pleasant

18 Jul 2026

Hilde

Hotel advertised breakfast but there was no food for breakfast.

Family

4/10

Poor

15 Jul 2026

Betty

Got charged for an extra item in the bar that I did not order but did not notice it until I got home. Also, we were supposed to have the 4:15 am shuttle to the airport but did not get picked up until 4:45 am, almost missed out flight. The front desk clerk that morning was rude and not helpful. Will not stay here again.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Nojimu

Hotel is clean and the staffs are nice

8/10

Excellent

14 Jul 2026

Shawn

Love the Staff!

Family

2/10

Poor

12 Jul 2026

Mohammad

Multiple holiday Inn near airport, shuttle took me to a different one, had to take a uber to go to the right one. Room gave to me was under maintenance and had to change twice. Took the hotel for breakfast but there was no breakfast available as chef was sick.

Self

4/10

Poor

11 Jul 2026

Dalton

Worst holiday inn I’ve stayed at. Bugs in the bed of my first room so they downgraded me to a different room. All the carpet was torn up in the elevator. The shower door was broken.

Self

8/10

Excellent

07 Jul 2026

Dakhita

It was fine

6/10

Pleasant

07 Jul 2026

Betsy

We booked this location only because they advertised a 24-hour airport shuttle. However, when we checked in, we discovered they do NOT have any airport shuttle. We were told to book an Uber and then email corporate to ask for a reimbursement. Total headache for older people. Hotel is clean and comfortable, but the advertising is inaccurate.

Self

2/10

Poor

06 Jul 2026

Dawn

We booked this hotel for an overnight stay due to an early flight the next morning. The sole reason I booked this hotel was for the advertised 24 hour shuttle to and from the airport. Unfortunately this was not the case. No shuttle was available for us in the morning and we were told by the front desk staff to just get an Uber. The associates working in this hotel are very unprofessional and could care less about their guests. I’ve never experienced this level of rudeness from the staff at a hotel, especially when the issues were due to their mismanagement. The front desk, staff obviously cared more about being out front smoking, and then hiding themselves in the back office and confronted with the problem about the shuttle.

Partner

10/10

Exceptional

04 Jul 2026

Tamarah

Very clean great staff

Self

10/10

Exceptional

02 Jul 2026

Sandeep

Great location

Family

10/10

Exceptional

02 Jul 2026

Amy

The bed was so comfortable and the room was very nice! The front desk staff was very friendly and helpful! I’ll definitely be back!

8/10

Excellent

01 Jul 2026

Demetrias

This was a great hotel. I just didn't like that staff was smoking right next to where you enter the hotel. This was the same staff member who had to put down their cigarette to come check me in. Gross.

Self

10/10

Exceptional

30 Jun 2026

Catherine

I stayed here because I had an early flight the next morning. The hotel had everything I needed- close to airport, free parking, guest laundry, restaurant/bar and a fitness room. The room was clean and comfortable.

Self

8/10

Excellent

30 Jun 2026

Bruce

They have good breakfast and the room was clean and spacious. Also thank you for the shuttle to the airport.

Self

10/10

Exceptional

29 Jun 2026

Shirley

Breakfast was delicious

Family

6/10

Pleasant

29 Jun 2026

Danny

We stayed at this Holiday Inn because of its location and price point. However, I would probably not stay here again. The staff are very nice and helpful, but the rooms are not well maintained. They’re old, smelly, and not clean. Our room smelled like mold, while our friend’s room just smelled weird and had curtains that wouldn’t close all the way. We left too early in the morning and didn’t get to use any amenities at the property. If you’re looking for a convenient location near the airport and don’t mind a mediocre room, this might be an option for you. Otherwise, I would recommend looking elsewhere.

Business Family

6/10

Pleasant

28 Jun 2026

Jay

Property needs attention

Family

4/10

Poor

27 Jun 2026

Cheri

.

6/10

Pleasant

26 Jun 2026

Kevin

Good location. Close to airport and price was fine but rooms need a lot of TLC. Bottom panel of bathroom door was all rotted and painted over, bathroom fan not working Etc. We only stayed for one night so didn't make a big to do about it but property definitely needs some attention.

Friends_and_family Family

8/10

Excellent

24 Jun 2026

Ted

Amelia who checked us in was really friendly & helpful - getting us a nice handicap room on the first floor.
The waitress at the bar/restaurant was super & the food was plentiful & really good! We were surprised at such hospitality! But it’s Indiana- lots of NICE people!!
The only negative was the high price of the room. But we got a free shuttle & also got to park our car there for the weekend.
We’d stay there again if we’re flying out of Indianapolis- rather than Chicago with all the traffic & tolls & long walks.

Friends_and_family Family

2/10

Poor

22 Jun 2026

rosary

Really. disappointed with this hotel. Overall. false advertisement. It says close to airport- it's not! It's 20-25 min away. The website states there is 24/7 airport shuttle- there isn't! I purposely selected this hotel due to the shuttle option because I was traveling with my elderly mother and we were landing at 1am. Apparently, the shuttle doesn't run from 1-3am, but that isn't what is stated. Had to get an Uber, which was an extra cost. The hotel rooms smelled like old dingy cigarettes. Carpet was gross. Beds were comfy and good bedding. But other than that. very disappointed and upsetting. Breakfast was very minimal with options.

Family

10/10

Exceptional

22 Jun 2026

Jodi

Helped us navigate transportation to and from airport. Very friendly staff

Family

6/10

Pleasant

22 Jun 2026

Jose

AC unit was defective, it had an annoying noise.

Self

6/10

Pleasant

18 Jun 2026

Brandy

Check in was less desirable. We arrived 30 minute early and the gentleman was abrupt and rude saying nothing available until 3 pm. He was at the door and didn’t even attempt to look. Came back and hour later and check in took 25 minutes however the woman was friendly and appeared to be working solo. Our room smelled like cigarette smoke however we didn’t notice it until we arrived back from our event as we had to hurry out quickly after checkin. It was after midnight so we waited to tell them until the next morning. The lady at checkout did say she would investigate but then also asked was it you guys smoking. Why would I complain if it was us. We are definitely non smokers. Otherwise the hotel was clean and quiet.

Partner

10/10

Exceptional

14 Jun 2026

Tony

Everything was clean and staff was friendly

Partner

10/10

Exceptional

13 Jun 2026

Jessica

Be aware, if you book the meal package they try to charge you again for dinner. Breakfast is not included unless you pay and that’s not advertised well. This I think is a hotels.com flaw not the hotel itself. The bar tender we had was amazing I wish I had her name to thank her. Theres also only one small eatery it’s not gourmet by any means. The room ot self was clean with comfy beds but this listing is very misleading.

10/10

Exceptional

12 Jun 2026

David

Shiwer needed some work neat floor

Self

8/10

Excellent

10 Jun 2026

Jill

Nice staff, said there is a restaurant but it is never fully staffed. Had to walk to a nearby hotel for dinner.

Self

6/10

Pleasant

10 Jun 2026

G. S

Fair Price, just a bit dated, no restaurants nearby

Friends_and_family Friends

4/10

Poor

07 Jun 2026

Thynia

The hotel has some positive features, including ample parking, a decent-sized room, and a refrigerator, which was convenient during our stay. The staff was polite and professional, and the overall check-in process was smooth.

However, the property is in need of renovations. The bathroom was quite small, and the hotel felt dated in several areas. While the stay was adequate, it did not meet my expectations overall.

For those reasons, I do not believe I would choose to stay here again.

Family_with_children

2/10

Poor

07 Jun 2026

Hayden

The outside was very clean , common areas weren’t bad but the staff was on a personal phone call with the company phone their entire shift Friday and Saturday. Our first room smelled moldy and the fridge didn’t work. We got switched to another room and the bath fan didn’t work , the shower pan leaked and our room keys had to be replaced two times. The elevators safety inspection both were expired by 13 months and the elevators would stop in between floors or not move at all. After contacting hotel about the experience they did not respond. Will not be returning and would like my money back.

Friends

10/10

Exceptional

05 Jun 2026

Missy

Small complimentary snacks or little bottles of water would be nice for guests when they check in. Some travel from quite a distance

Partner

10/10

Exceptional

25 May 2026

Robert

Nice clean rooms very comfortable bed

Family

10/10

Exceptional

22 May 2026

Jason

Clean hotel. Friendly staff. Comfy bed. Great breakfast. Would stay there again no doubt!

Partner

6/10

Pleasant

20 May 2026

Stacey

There was supposed to be a shuttle to the airport. I scheduled it upon check in, however at 5 am I was informing they had no driver. No solutions were offered. I booked this hotel specifically for the shuttle service

Self

2/10

Poor

20 May 2026

Kim

This was not a good experience. It started upon arrival left on hold on the phone. Checked in very underwhelming customer service no smile at all.
Advertised for free/breakfast dinner voucher. Kitchen closed no buffet, the only bright spot was the Kitchen Chef very friendly/welcoming guy. No Internet the whole of 3 days/ Room walls dirty, bathroom old rusty & warped, stain on pillow, musky smell in hallway, elevator has a mind of its own customer got stuck on elevator. Promise of inconvenience discount. All of a sudden the same no smile customer service representative from the front has no recount of said inconvenience fee...The Young Lady at the front desk whom name is Love was very patient and tried her best to accommodate. Other than that don't stay here..the main thing they advertise was not available 2 of a 3 day stay very inconvenient for families.

Family

4/10

Poor

19 May 2026

Ivelisse

Never got the 2 breakfast I paid for. The free breakfast was embarrasing, only coffee, orange juice and a couple of fruits. I booked 2 rooms and the TVs did not work the entire time. The water pressure in the shower was the worse of any hotel I stayed in. The air conditioner didn't work and had to switch rooms.

Family

2/10

Poor

16 May 2026

James

The sink plugged and would not drain. We notified staff several times at front desk in person. The drain was never fixed or the room attended to.
For a two night stay we did not have a sink to use. Also our room was never cleaned or fresh towels.
This situation was reported to the front desk staff at check out. We were given verbal apologies, but charged full price.
My request for compensation or discount was totally denied.
Yes we did get to sleep in a bed, but that was it .
WHAT WILL BE DONE FOR US NOW THAT YOU KNOW. We paid a lot for a room and were totally inconvenienced.
Also on there was no breakfast on day 2 of our stay. It was Mother’s Day and we were told there was staffing issues. They offered luke warm coffee and plastic packaged muffins.
PLEASE RESPOND

Partner

10/10

Exceptional

14 May 2026

Eda

Good property. Very reasonable priced. Excellent bed and pillows. Highly recommend for overnight stay

Partner

10/10

Exceptional

12 May 2026

Debra

Prompt service

Family

4/10

Poor

11 May 2026

Steven

Very disappointed for the price. Room was clean, but there was no staff to run the amenities that I booked for; no shuttle to the airport AND no one to make breakfast, so the breakfast option was out.

HOWEVER, they still charged full price, which is unacceptable

Friends

4/10

Poor

10 May 2026

Ashly

Front office was super great! But we were sent to our room that was not cleaned had do wait outside while they cleaned it.. cleaned only some surfaces and vacuumed maybe 1/3 of the room

10/10

Exceptional

09 May 2026

John

The room was nice and clean, the staff was very polite and helpful. It was a very nice room and I would highly recommend.

Friends

6/10

Pleasant

09 May 2026

Jessica

Hotel is in disrepair and didn’t feel clean. Def did not meet expectations of a Holiday Inn. Also, curtains didn’t extend entire width of windows so we had bright lights blasting our room all night. Patcher dry wall holes left unfinished. Floor was dirty. Would not stay here again and I’m not that picky.

Family

10/10

Exceptional

04 May 2026

Donette

The staff went out of their way to be helpful, whether it was the front desk, bar or cleaning staff.

Family

4/10

Poor

30 Apr 2026

VIVEK

There is scam going on with the washer/dryer

10/10

Exceptional

24 Apr 2026

Mary

I loved the place! Service and everyone was so good!! Will definitely come back!!

Partner

10/10

Exceptional

21 Apr 2026

Craig

I had a wonderfully stay. Great room, loved the bar/restaurant. I strongly recommend this hotel.

Self

10/10

Exceptional

19 Apr 2026

Humberto jose

Súper genial para el precio muy bien y limpio

Partner

6/10

Pleasant

19 Apr 2026

dale

Hotel was extremely understaffed. The ladies at the desk were working more than 12 hour shifts with only a few hours off between shifts, 1st lady that checked us in was probably there for over 24 hours. 2nd one was still working when we checked out and she had been there for about 18 hours. Paid for breakfast when we booked but didn’t have enough staff to open the restaurant for breakfast

Friends_and_family Friends

8/10

Excellent

18 Apr 2026

Rachel

Good service.

Family

10/10

Exceptional

18 Apr 2026

Patricia

Nice and friendly staff, good pizza, clean rooms!

2/10

Poor

18 Apr 2026

alpesh

Not worth it

8/10

Excellent

16 Apr 2026

Iris

No bar order to made

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Devonte

Good customer service

Family

10/10

Exceptional

08 Apr 2026

Luis

A+ customer service staff, A+ restaurant service

Self

6/10

Pleasant

01 Apr 2026

Victoria

Breakfast was different than advertised and was not good. Staff said due to low staff the restaurant was not open. Room smelled like mildew, visible signs of water damage.

Family_with_children

10/10

Exceptional

29 Mar 2026

Christine

Dinner was great, clean room, wonderful staff

Partner

10/10

Exceptional

28 Mar 2026

Nicholas

Room was clean and the staff was very friendly.

6/10

Pleasant

27 Mar 2026

Amanda

The air conditioner in our room had clearly leaked at one point and the wall was cracked all around it and repainted in a very slap-dash way. We returned from an event downtown and the carpet under the air conditioner was wet. Also, the bathroom is impossibly small. The shower was nice and large but a tall person couldn’t sit on the toilet and shut the door past their knees. Also, the restaurant is extremely overpriced! However; the lobby was clean and nice and the staff were kind and friendly — from the front desk to the restaurant. Definitely a budget hotel and had pros and cons.

Friends_and_family Family

8/10

Excellent

23 Mar 2026

Ersid

No it wasn't very poor didn't have one.

Self

8/10

Excellent

23 Mar 2026

Miguel

Comfy beds with clean sheets

10/10

Exceptional

23 Mar 2026

Greg

Fine

10/10

Exceptional

21 Mar 2026

Dana

Stayed here to be near the airport for an early morning flight. The staff at check in and early in the morning were very nice and friendly. You can hear the airplanes overhead but a sound app easily blocked them out.

4/10

Poor

19 Mar 2026

Karlo Angelo

The room was old and carpet really dirty. The room was too dark and air conditioning is loud.

Self

10/10

Exceptional

19 Mar 2026

Marcine

Good location. Very clean and friendly staff

10/10

Exceptional

14 Mar 2026

Steve

Our bartender was an absolute gem! Kristen can carry a conversation, offer a joke, make eye contact & is a very hard worker. I don’t remember the front desk gentleman’s name, he also was funny & helpful.

Partner

2/10

Poor

10 Mar 2026

Ricardo

Breakfast horrible
Dinner even worse
Staff is great
Just can’t eat there ever

Family_with_children

10/10

Exceptional

09 Mar 2026

Mary

Room was clean, adequate space to work

Family

10/10

Exceptional

08 Mar 2026

Jen

The front desk help went above and beyond during check in and a different staff member was extremely helpful and knowledgeable late at night. Made the stay there less stressful and more enjoyable.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Xavier

Clean room

Partner

6/10

Pleasant

04 Mar 2026

BETH A

We were afraid to leave our vehicle there and ended up paying the airport parking for the safety of our vehicle.

Partner

10/10

Exceptional

27 Feb 2026

Linda

Love this hotel! Clean rooms, great staff, bar and food are amazing

4/10

Poor

26 Feb 2026

Lisa

We arrived and let the desk attendant that we would need a shuttle and that our flight left at 6:00am the next morning. She informed us that the first shuttle would leave at 7:00am the next morning and none before then. I had called a week in advance and had been assured that a shuttle would be available. We were disappointed and will not stay there again.

Partner

10/10

Exceptional

22 Feb 2026

Shandy

Room was very clean and staff was friendly!!

Business Family_with_children

10/10

Exceptional

16 Feb 2026

Wendall

Spotless

10/10

Exceptional

12 Feb 2026

angel

Staff was very courteous and friendly. The room was great. Thank you

Business Friends

10/10

Exceptional

11 Feb 2026

Scott

VERY NICE PLAC AND LOCATION

Business_and_leisure Self

8/10

Excellent

11 Feb 2026

Connor

Very nice rooms and the restaurant was really good.

Friends_and_family Family

10/10

Exceptional

10 Feb 2026

Scott

The hotel was great. I was able to have drinks and a meals, with service.

2/10

Poor

06 Feb 2026

Steve

Entire problem was Expedia.
Made reservations for 2 rooms and Expedia charged us and so did the hotel. Lots of charges occurring on our trip so could be easily missed.
Now my wife has been on the phone for 2 hours with you(Expedia) and the hotel send screenshots of our charge and jumping through hoops to satisfy a mistake YOU MADE. VERY DISAPPOINTED IN THE PROCESS TO CORRECT A MISTAKE BU YOU.
Probably have a hard time turning to your App in the future. I guess it could have been the Hotel’s fault and they processed our stay incorrectly resulting in double charges. Either way ended up OUR PROBLEM for us to resolve. (Still not resolved)

10/10

Exceptional

06 Feb 2026

Esther

Clean and very friendly

Leisure Friends

6/10

Pleasant

06 Feb 2026

Murugathas

I made the booking on the basis of there being a courtesy bus to/from the airport. As it turned out, the courtesy bus was out of action and despite being told I would be compensated for the Uber rides I had to incur as an alternative, I am still waiting for refund

Leisure Partner

4/10

Poor

03 Feb 2026

Carly

Room was clean, staff was friendly. One of the elevators was not working. Airport shuttle was not running in the morning despite us making a reservation when we checked in. Airport shuttle is not run by the hotel so staff was unaware of if/when it was available.

Friends_and_family Family

6/10

Pleasant

01 Feb 2026

Wanda

IT WAS OK NEED SOME WORK DONE IN THE ROOM

Business Family

10/10

Exceptional

26 Jan 2026

Thereasa

10/10