Name: Residence Inn Indianapolis Airport
Address: 5224 W Southern Ave, Indianapolis, 46241, US

10/10

Exceptional

14 Jul 2026

Viviannette

Everything was great!

10/10

Exceptional

03 Jul 2026

Patrick

Nice place for our family to stay at for a few nights and not a long drive from the airport or downtown.

Family_with_children

10/10

Exceptional

24 Jun 2026

Staci

Check in was easy. Rooms were clean and updated. The kids loved the gym and the basketball court. I would stay there again.

Family_with_children

10/10

Exceptional

22 Jun 2026

Angie

Nice spacious room. Very Clean. Good complimentary breakfast. Friendly staff.

Family

10/10

Exceptional

21 Jun 2026

Leigh

Everything was clean. Everyone was so nice. We definitely enjoyed our stay.

Family_with_children

10/10

Exceptional

30 May 2026

charles

Great place just noisy from sam jones expressway

10/10

Exceptional

26 May 2026

Steve

Great stay!! Clean room, excellent staff. We travel to the Indianapolis often. We will be back.

6/10

Pleasant

18 May 2026

Mrs Alison

Breakfast was limited, some mornings basic items such as bread slices, fruit and breakfast tea bags not available. Staff were mainly friendly, not sure if housekeeping don't work Sunday's but l had declined cleaning due to very late night check in Thursday night and noone ended up coming at all (didn't find out till we got back to room late evening). Not much in way of amenities but decent place to stay if you need accommodation near the airport.

Partner

10/10

Exceptional

16 May 2026

Diana

A great locations, upgraded, clean and great staff.

Partner

10/10

Exceptional

12 May 2026

Brandy

Large rooms, very clean, complimentary breakfast. Excellent hotel.

Friends

10/10

Exceptional

09 May 2026

Alisha

The room was so clean! Bed so comfy! The breakfast was amazing! Great stay

Friends_and_family Friends

10/10

Exceptional

25 Apr 2026

Terry

Location was great for us being close to the airport and to Speedway, and to the interstate to get around to other places quickly. Check in and check out was fast. Staff was friendly and helpful. Breakfast had a lot of offerings. Rooms were clean. Suites were roomy.

Family_with_children

10/10

Exceptional

16 Apr 2026

Susan

Didn't eat breakfast

Self

10/10

Exceptional

10 Apr 2026

Susan

Overall great

10/10

Exceptional

07 Apr 2026

Anthony

The property was great. Recently renovated, lots of free parking, which was great for us as we had 2 vehicles.

The best part was the service. Beatrice was absolutely the best. So accommodating and friendly. She made it perfect and deserves a big raise and promotion.

Business

10/10

Exceptional

15 Mar 2026

Scott

Only stayed one night but rooms were clean and staff were very helpful

Friends

10/10

Exceptional

15 Mar 2026

Guillermina E.

Excellent layout in a small square foot room , it has everything you need for a nice stay.
Very clean and modern design, love it!

Partner

10/10

Exceptional

14 Mar 2026

Stacey

The staff was very friendly and helpful. The hotel was clean and the rooms were spacious.

10/10

Exceptional

12 Mar 2026

Ann

The front desk staff member was wonderful.

Family

10/10

Exceptional

10 Mar 2026

Robert

Easy parking, well appointed room

Friends_and_family Friends

10/10

Exceptional

09 Mar 2026

Denyell

Staff was friendly for the most part there was one guy on the staff that had a bad attitude because their elevator was broken but I had a broken foot and can’t do stairs I was told by the staff I could go one person at a time which I did with all the luggage because we were on the second floor but on the way down another person got into the elevator with me and we got stuck. The ladies at the front desk got us out but the guy was pissed at me saying don’t I know how to read the sign I explained that yes I could read but according to your staff I was allowed to use it be a of my broken foot. He was upset and stormed off but the ladies on the staff were very kind and understanding. My experience was overall nice with that one exception.

10/10

Exceptional

08 Mar 2026

Jonathan

The was excellent

8/10

Excellent

24 Feb 2026

Heather

Breakfast was great with plenty of options. Room was clean and updated however there was only one small pot for cooking. I asked the front desk if additional pots and pans were available and they act as if I was asking an inappropriate question. We were traveling from out of town like many others so of course we didn’t pack pots and pans and chose Residence Inn because we thought we’d be able to cook.

Partner

10/10

Exceptional

23 Feb 2026

Terri

This s

10/10

Exceptional

20 Feb 2026

Justin

Everything was good

Business

10/10

Exceptional

04 Feb 2026

Veigh

Staff was very friendly. Having a kitchen was great to save money. It was in a convenient location.

Business

10/10

Exceptional

01 Feb 2026

Erin

The staff was kind & attentive. The free breakfast was delicious & they had a nice variety of food. Also, the upgrades to the hotel look great!

Leisure Family

10/10

Exceptional

25 Jan 2026

mary

Room was cleaned hotel staff was really nice

Family

10/10

Exceptional

14 Jan 2026

Brian

Very nice remodeled room.

Business Self

10/10

Exceptional

09 Jan 2026

Brenda

What a wonderful experience. The room was clean. Had a very quiet evening…no loud noises from other guests. The bed was comfortable. The hot breakfast was delicious. Great job!
We will return!

Leisure Partner

4/10

Poor

05 Jan 2026

Peggy

The room was great. The staff were wonderful.
But we booked because it offered a shuttle to the airport
And when we went to book an airport shuttle for an early morning flight we were told the shuttle did not start till 11 AM
Ended up costing me over $40
Very misleading advertising

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

Breann

Online said \"free hot breakfast buffet.\" This was the reason we booked this room instead of another. There was cold take-away only, and the staff seemed to hint this was the routine.

6/10

Pleasant

23 Dec 2025

Jacob

Room was clean. Front desk was courteous. Toilet ran every five minutes or so. Could improve by letting us get breakfast without being shooed out because it was approaching ten till nine.

8/10

Excellent

23 Dec 2025

Doug

The room was nice and clean. The bed could have been a little softer. But good seas of town close to everything. Restaurants nearby.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Isaac

This is a great place to stay for the value. The room was a nice size and the shuttle was easy to get back and forth to the airport.

Business

10/10

Exceptional

18 Dec 2025

Frederick

They have a really good staff at this hotel and seemed to care about their customers

Self

10/10

Exceptional

10 Dec 2025

Keith

My stay was excellent from check in to check out, everything was stellar. Clarence at the front desk was very professional and friendly. The room was spotless and provided everything we needed. I would definitely stay again and recommend.

Leisure Family

10/10

Exceptional

06 Dec 2025

Elizabeth

Very friendly and helpful staff.

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Macharri

Love this property for Indianapolis visits. It’s very short drive to downtown. It is closer to I the old airport but still short drive to the new airport. Newly refurbished- it’s very nice and the staff is amazing

Self

10/10

Exceptional

02 Dec 2025

Lynne

Clean room,comfortable beds

Leisure Family_with_children

6/10

Pleasant

29 Nov 2025

THOMAS

Behind the sofa was gross. I lost an earbud and notified front but they wouldn't listen or take my address if found. I think I interrupted their gossip time Amenities were not replace in terms of water and crackers.

Leisure Partner

10/10

Exceptional

24 Nov 2025

Jasen

Clean room. Staff was nice. Easy to navigate the building.

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Ralph

Yes both!!!

Self

10/10

Exceptional

16 Nov 2025

David

First off, the staff here was phenomenal! Everyone was friendly and made me feel like a valued customer. The hotel is under some renovation, but it is only a minor inconvenience to the guests. I wish that the breakfast offering would have included fresh fruit i.e bananas and oranges. Otherwise the food was good and the staff did their best to keep everything full and hot. Parking was ample with 2 hotels on the property. Easy access to the expressway and only 10 minutes to downtown Indianapolis. I highly recommend this hotel.

Leisure Friends

10/10

Exceptional

15 Nov 2025

Sheana

I had a wonderful stay! Was in town for Grand nationals for my daughter’s marching band. Staff is very nice and accommodating! Was by myself but room was spacious and clean. Breakfast was hot and good. They helped me with anything I needed. Would definitely stay again! Thank you Residence Inn Indianapolis!!

Leisure Self

10/10

Exceptional

15 Nov 2025

Katie

Room was amazing, good breakfast, quiet location

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Cameron

Very nice stay! Room was perfect, gym was bigger than most, and a wide variety for breakfast.

10/10

Exceptional

06 Nov 2025

Oscar Joel

Nice rooms

Business Self

10/10

Exceptional

31 Oct 2025

Sreemathi

It was great!

10/10

Exceptional

27 Oct 2025

Grigory

Very nice place with clean and comfortable room, conveniently located. Very friendly staff! I asked for a late checkout because of a late afternoon flight and the lady at the reception, Beatrice, was very kind and granted it. Would definitely stay again!

Business

6/10

Pleasant

26 Oct 2025

Nancy

The stay was fine, room nice, actually newly renovated. However the lobby, eating area were also being renovated while we were there. The staff was amazing and very helpful. I just would think a free night or something would be offered due to the renovation.

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Deborah

Very nice rooms, they are doing some renovations so the hallways look rough but I was very impressed with the rooms and customer service

Leisure

8/10

Excellent

16 Oct 2025

Damon

😃

Business Friends

8/10

Excellent

16 Oct 2025

ALICE

The room was great. I liked the set up of the room

Business Pet

6/10

Pleasant

07 Oct 2025

Rodrick

Yes

8/10

Excellent

06 Oct 2025

Finn

didnt have hot water

6/10

Pleasant

06 Oct 2025

min

The construction was going on in the building. We didn't have problem with the noise. We had problem with the toilet. The maintenance got it fixed in 2 hours

Leisure

8/10

Excellent

05 Oct 2025

Stephanie

The staff was very patient, friendly and helpful. There were guests in town for the Ironman Race and they were very nice and friendly too.

Self

10/10

Exceptional

04 Oct 2025

Justyna

We were welcomed very warmly by the front desk person when we checked in at 11 pm. The room was very nice even though we were there for just the night. I would strongly recommend

Business Family

8/10

Excellent

03 Oct 2025

Susan

Huge room that makes you feel as if its home away from home. The crammed feeling always gives the feeling of cluter in typical hotels. The room is modern, clean and very comfortable. I usually never sleep well on the first night of travel but i knocked out cold in the covers.

Business

10/10

Exceptional

03 Oct 2025

Brandi

i was able to get 2 pack and plays for the babies to sleep in the gentleman at the desk was very friendly and helpful the morning I checked in I was suppose to be there at 11 pm and didn't get in til 3 and he was very kind. the place was very clean and all considering it was under renovations I will stay again when I come back up that way

Friends_and_family Family

8/10

Excellent

29 Sep 2025

Anna

We like this facility and use it often. We like the breakfast and the staff. Building is being renovated so we understand the mess. Our only concern is the staff is terribly overworked. We see the same desk staffing the early morning and late at night.

Leisure Family

10/10

Exceptional

28 Sep 2025

Shateria

rooms are forsure kid friendly, spacious and clean. the breakfast is just enough to get your day started, nothing too grand. Staff is amazing, very cool.

Self

10/10

Exceptional

25 Sep 2025

Kayode

The biggest room, the cleanest room. Huge value for your money.

Business Self

10/10

Exceptional

21 Sep 2025

Gisela E

The only thing that we are very disappointed at is that we requested housekeeping for 2 days straight and ONE ONE came. We asked and we were told it was a mistake and they would fix it BUT NEVER DID.
We never had anyone come and clean our room nor replenish any toiletries or towels or made our bed. Very disappointed at that.

Leisure Family

10/10

Exceptional

05 Sep 2025

Robert

The room was great, everything was new. The staff were friendly and helpful. The only 2 issues were the really loud bathroom exhaust fan. Having done remodeling myself I could tell it was a cheap model. The other they are working on fixing which is only being able to program 1 key per room. That and the remodeling they are doing should be fixed for my visit next year.

Leisure Partner

8/10

Excellent

04 Sep 2025

Rhonda

the non refundable pet fee was too high

10/10

Exceptional

01 Sep 2025

Maria

Room were spotless staff were wonderful easy to get too very very nice I will stay here again

Leisure Friends

4/10

Poor

27 Aug 2025

ken

The property itself was decent for the most part, aesthetically. The property is also undergoing renovations that I was not informed of until after I had secured my booking. There was no pool, no spa, and every time I left my room, I had to go to the front desk to receive a new room key because the keys kept getting canceled out. That is unacceptable, and embarrassing when you have to go to the front desk in the middle of the night, because your key doesn't work.

Leisure Friends

10/10

Exceptional

26 Aug 2025

Shrikanth

The property has been remodeled and it looks better then before

8/10

Excellent

24 Aug 2025

Linda

The grounds were very unkept and dirty...
Cigarette butts and a trash on property and in the parking lot... The room was nice and I did enjoy my stay.... I have stayed at other Residence Inns and there grounds were very neat and maintained so you knew they really took pride in that...

Leisure Self

10/10

Exceptional

22 Aug 2025

Priscilla

It was a very nice hotel! Very clean and comfortable! It was nice that food wasn’t too far from the hotel as well

Leisure Family

10/10

Exceptional

22 Aug 2025

Tao

Newly renovated suite. Very clean and quiet. Nice staff.

Leisure Self

10/10

Exceptional

10 Aug 2025

Elizabeth

Everything was great. They were doing renovations to the main part of the hotel but our room had already been done and was fantastic

Leisure Partner

6/10

Pleasant

28 Jul 2025

Verified traveler

Not too bad

The room itself was excellent, they were in the process of updating every room on the entire 2nd floor. Downside to that was that they were working from 7am to whenever on weekdns also while some of our family was trying to rest. No pool, no excersize room due to construction either. That sucked. Also, they asked us to check out early even though my reservation stated a later check out time on it. Breakfast was good. Its right off the highway, good. But dont go driving around the neighborhood if you dont have to.....kinda sketchy. Will be awesome when all of the construction is complete.

Friends_and_family Family

2/10

Poor

20 Jul 2025

Daemont

Front desk clerk had a attitude. I felt like unwelcome right at check in.

Friends_and_family Family

10/10

Exceptional

17 Jul 2025

Dawn

Clean and convenient

Leisure Family

2/10

Poor

09 Jun 2025

Christopher

Room was infiltrated with ants. Spoke to Marriott Customer Service and they weren't helpful. Offered me nothing because I booked through hotels.com

Business

4/10

Poor

01 Jun 2025

Joan

The staff was friendly. I was not aware that The hotel was being remodeled. The construction staff took up most of the close parking. Had to work with construction as they brought supplies to the floors not yet remodeled. My room was clean & plenty of room but u could see where they could not get close enough to the walls and fixtures in cleaning carpet. I worked with 3 different people to connect to internet & NEVER got connected even though I have a marriot member number.

Business_and_leisure Self

10/10

Exceptional

21 May 2025

Jeremy

Excellent service to all the staff

Excellent service to all the staff the food was really really good. The room was excellent and love the pool and hot tub

Friends_and_family Family

10/10

Exceptional

18 May 2025

Robert

Property was very clean. Front desk service was fantastic. Really friendly and helpful.

Leisure Self

2/10

Poor

04 May 2025

Sherri

We had a terrible experience. The elevators didn't work. My friend who was staying with us fell down stairs and hurt herself. There were no hand rails. Night manager was not helpful. All around horrible experience.

Leisure

6/10

Pleasant

24 Apr 2025

Luiz Dasilva

Remodeling! Far from everything!

We attended a conference at the Indiana Convention Center and booked a four-day stay at the hotel. We were disappointed to find out that the hotel was undergoing remodeling, which we were not informed about beforehand. Each day, workers attempted to enter our room to install window screens, add countertops, and complete various jobs. Although the studio was quite clean, it had an unpleasant smell of fresh paint and glue.

Additionally, the hotel is in a location that is not convenient and is far from everything. Also, the swimming pool and hot tub were unavailable during our stay.

Business Partner

10/10

Exceptional

21 Apr 2025

Joan

stayed in newly remodeled 2 bedroom suite. Very nice with two private bathrooms, kitchen with full fridge, dishwasher, stove, microwave. Sitting area was nice too.

Leisure Family

4/10

Poor

16 Mar 2025

Verified traveler

Worst experience ever!

First off the pool was being removed and there was no discount for that. My kids were not able to connect to the wifi and staff didnt know why or how to fix it. Maintenance came in and fixed a leak in one of the bathrooms causing us to have to leave the room because I have a child that loud noises bother as well as power tools. There was no offer of a different room or a discounted rate for the disturbance. There was not enough parking for guests to where we had to park in handicapped parking one night. We asked for trash bags for the bathroom and was told there weren't any. We needed more towels and wash cloths and was told there weren't that many to give. We had to leave every day just so my kids could have a decent time. We had to eat out daily because the pots and pans are old and rusted. There were baby spoons to use. The bathroom where the leak was supposedly fixed was stopped up when we returned and at first we were told there was no plunger then one was brought to us. The website did not provide info of pool closing when making reservations but they still charge as if it is open and available.

Friends_and_family Family

10/10

Exceptional

15 Mar 2025

Debora

Staff at check in was so nice and friendly

Leisure Family

4/10

Poor

24 Feb 2025

Verified traveler

Ehh

We were in town for my daughters cheer competition and we got to the hotel to check in and the women behind the desk said they tried to contact me (which they did not) but that they had given my suite to somebody else. Then we had to walk across the parking lot to the next hotel to use their pool because our hotels pool was under construction which was not brought to our attention prior.

Friends_and_family Family

6/10

Pleasant

17 Feb 2025

Casey

So disappointed

The pool was closed for renovations which we weren’t told about upon booking or prior to arrival. Their solution was that we could walk to the hotel next door in 20 degree weather in the snow to use the neighboring hotel pool. No partial refund was offered.

Friends_and_family Family

2/10

Poor

16 Feb 2025

Leslie

Hot tub was NOT available as advertised. Booked room SPECIFICALLY to have access to hot tub!!! Misled by check-in staff who stated we could use hot tub at another hotel across the parking lot. Got ready and went over, in COLD weather, only to find out that there was NO hot tub…pool only!! Spent over an hour on the phone with Expedia, talking to customer service then a supervisor, and still not happy with the “resolution” as, while talking to Expedia staff, I found another room…on Expedia…with a HOT TUB AVAILABLE, but was not permitted to transfer without losing ALL of my mooney!!! Will NOT use or recommend Expedia again!! To top it off, I then learned that check-out was an hour earlier than posted on the website at time of booking.

Leisure Partner

10/10

Exceptional

15 Feb 2025

Cerra

Great 2 bedroom suite! Had everything you’d need for an extended stay! Will stay here again!

Leisure Family_with_children

4/10

Poor

03 Feb 2025

Lindsey

Not worth it

Rude front desk worker who verbally confirmed she was miserable, ripped curtains, doors that would not latch, etc. The place was run down. Will not be returning.

Partner

4/10

Poor

02 Feb 2025

Tersheika

The room next to me was very loud like they were having a party& the one above me sound like kids running all night only recommend if you really don’t have any where to go for the night

Leisure

4/10

Poor

27 Jan 2025

Roger

Check-in lady sitting in the corner playing on her phone. Bedding for pull-out was not in the room. Only 2 towels for four people. Dingy room. Chairs at table were peeling leather/plastic. Door into the bedroom was broken. Not my idea of a Residence Inn, worst one I ever stayed at. And, pool and hot tub shut down. Shut the place down or turn it into a Hotel 6.

6/10

Pleasant

26 Jan 2025

Daniel

I think it’s time for them to order new mattresses. Those ones are getting pretty old.

Self

2/10

Poor

16 Jan 2025

Yessica

.

10/10

Exceptional

12 Jan 2025

Sylvia

Great nite

We had a very enjoyable stay, staff were very attentive

Friends_and_family Family

10/10

Exceptional

08 Jan 2025

Thomas

Nice and Quiet

Leisure Self

2/10

Poor

28 Dec 2024

Verified traveler

Look elsewhere…

I had already paid for my room, but was charged again upon arrival without the front desk person telling me. Now, I have to wait 7-10 days to get my money back!
There was trash piled up outside the door to the hotel. The room was in poor condition with evidence of deterioration.
There were kids running down the hallway, and people pounding on doors late into the night.
If you need a good night’s sleep before an early flight look elsewhere! It is obvious that this hotel and the neighborhood it sits in has seen better days!

Friends_and_family Family

10/10

Exceptional

05 Dec 2024

Martha

Me gusto mucho los cuartos y nos atendieron muy bien

Leisure Family

4/10

Poor

28 Nov 2024

Kathleen

No complimentary breakfast

When reserving the stay, it stated there would be a complimentary breakfast included in the price. On arrival, I was told that there would not be any breakfast. No offer of snacks or compensation. Very disappointed.