Name: Grand Dragon
Address: Rua De Chaves, Taipa, MO

10/10

Exceptional

06 Jul 2026

Andrew

This was a much more economical choice of accomodation when compared with hotels a few minutes away by taxi.

2/10

Poor

23 Feb 2026

Sanjay

Very bad service hotel and very dirty …
The amenities are not adequate and breakfast buffet is worst of kind..
I will never ever stay in this hotel next rime

Partner

10/10

Exceptional

11 Feb 2026

Phil

Spotlessly clean room, shower water pressure can be improved

Business

10/10

Exceptional

11 Jan 2026

SO CHUN JOANA

Helpful staff. Room was clean.

10/10

Exceptional

27 Sep 2023

angie

If you are looking for renovated, super clean and reasonable sized room, GRAND DRAGON IS THE PICK! Especially for families w young children where hygiene and cleanliness is the top priority.

The downside is there are no shopping mall here except some eateries and super markets.

Leisure Family

10/10

Exceptional

14 Apr 2023

Cesar

None at this time

Leisure Partner

10/10

Exceptional

19 Feb 2023

Rita

Newly refurbed & spacious room ! Nice

Leisure Family

8/10

Excellent

12 Feb 2023

Cecilia

Suite was clean and spacious; however the drain in the shower was super slow and the mattress is very hard to sleep on

Leisure Partner

4/10

Poor

17 Dec 2019

TK

Hotel under renovation. Limited facilities.
So only the price is good.

Business Self

2/10

Poor

08 Dec 2019

Verified traveler

Noice and dirty. Front desk stuff is not friendly. Smoking in the surringdong area

Leisure

10/10

Exceptional

08 Dec 2019

Verified traveler

Amazing service by staff, lot of amenities given for free.

Leisure Partner

8/10

Excellent

10 Nov 2019

Verified traveler

Not bad for this price. I found a dirty towel when I arrived the room, but everything else looked clean. I stayed 5 nights. Middle of that I was requested to change the room due to the construction noise. The staff were good; some of them were able to speak English.

Business Self

8/10

Excellent

04 Nov 2019

lap fu

Filling good

Friends_and_family Family

8/10

Excellent

03 Sep 2019

Verified traveler

Likes: Overall room is adequate, bed is large

Dislikes: Gym is in maintenance, noisy

Leisure

8/10

Excellent

26 May 2019

Verified traveler

Room is clean and spacious, bedding and pillows are comfy. Not much shopping and far from the big hotels and casinos. Shuttle runs till 6 o’clock. 10 minutes taxi to vicinity casinos. Staff is friendly and helpful. Check in’s was quick.

Leisure Partner

6/10

Pleasant

16 May 2019

Verified traveler

The exterior and interior of the hotel are a bit old

Leisure Partner

8/10

Excellent

14 May 2019

Ying

Very clean room, bathroom, bedding and pillows are very comfy. Location in the residential area and is quiet. Convenient store, few eateries Chinese food and Portuguese food, and try cleaning/laundry services a block from the hotel. Shuttles to the ferry terminals and Macao airport.

Leisure

6/10

Pleasant

28 Apr 2019

Verified traveler

The front desk at 21st floor. The staff not very friendly.

Business Self

6/10

Pleasant

26 Feb 2019

Eyvind

Deceptive

Far out from main areas. It says in the ad \"Near Venetian\" but that is not true. You need to take the time to find transportation and drive for 10 min.

8/10

Excellent

13 Jan 2019

Verified traveler

A very convenient location. Like the comfortable bed and clean bedding. The breakfast was good with efficient service.
Would like to come back again. Bravo !

10/10

Exceptional

07 Jan 2019

Jason

Good stay in Macao

The rooms were excellent. Unfortunately the gym was closed. The surrounding location was pretty good. You’re a short cab ride to the large casinos. There’s a drug store, Korean restaurant, and a massage parlor nearby.

Partner

10/10

Exceptional

15 Dec 2018

Verified traveler

Very nice hotel...

6/10

Pleasant

24 Nov 2018

Pui

All good except checking in took almost half an hour , and the name on the booking is different to the hotel which was difficult as most ppl don’t know .

Partner

10/10

Exceptional

21 Nov 2018

Verified traveler

Good hotel.. near mtr

8/10

Excellent

29 Oct 2018

Stephen

Weekend trip

Reasonable accommodation in an unreasonable area

8/10

Excellent

28 Oct 2018

Stephen

Weekend trip

Good accommodation at reasonable price

8/10

Excellent

06 May 2018

Verified traveler

Nice holtel

Price is reasonable and the room is clean and comfortable.

6/10

Pleasant

24 Mar 2018

Pnymyra

Safe and value for money

The sucurity guard of the hotel was very nice! Good location, safe and value for money.

8/10

Excellent

19 Feb 2018

Howard

Not best for westerners IMO but has plus points

International restaurant closed so only a Chinese one that opens at 10.00 am
No alcohol served in casino , could not get a beer in the so called lobby lounge .
Room , bathroom, shower all good so too WiFi
Check in oddly on top floor (21 st)

10/10

Exceptional

11 Feb 2018

Verified traveler

Everything fine, good location and good food at the 3th floor.

8/10

Excellent

05 Feb 2018

Bo

Good hotel with a good location.

Hotel was alright, but we were there when it was cold outside and we could not get any heating in the room. Apart from that it was all good.

Partner

6/10

Pleasant

04 Jan 2018

Yvonne

Location

Clean but the room is a bit smelly and hard mattress.

8/10

Excellent

07 Dec 2017

Verified traveler

Overall a nice place

It was a very comfortable stay for the 4 nights in Macau. I faced issues though in communicating with the staff at the front desk at the time of check-in and checkout. They seriously lack at understanding English language. But apart from that the room comfort, cleanliness and maintenance was exemplary.

8/10

Excellent

30 Nov 2017

Verified traveler

Great Hotel

This hotel has all the basic necessity you need. Good to stay in for few nights.

8/10

Excellent

27 Sep 2017

Ann Jenneth

Vacay

The hotel was ok! Reasonable price!

8/10

Excellent

26 May 2017

chew yoon bob

Macau revisited

Ok

Family

8/10

Excellent

11 Apr 2017

Youhanna

Nice hotel and excellent management

The hotel was very nice, clean and friendly stuff specially the management team is very understanding and polite.
I'll definitely go their again.

8/10

Excellent

24 Mar 2017

Ahmed Andy

Hotel provide excellent service, staff very pleasant, only location is not that great!

10/10

Exceptional

14 Feb 2017

Lixia

location location location

Location was not what we had expected- a little of the beaten path but overall very good stay

Partner

6/10

Pleasant

23 Jan 2017

Verified traveler

Cheap

Cheap and clean but the room is a bit smelly

6/10

Pleasant

30 Dec 2016

Verified traveler

Location

Room hotel is clean and good to stay in this hotel but location is not really good so small of casino and staff not be nice when i'm check-in late night

8/10

Excellent

06 Dec 2016

Chiu Wan

Good value for money

Stayed one night at this hotel and found it to be great value for money. At less than half the rates of major casino hotels, Taipa Square Hotel offers a clean, reasonably spacious, and comfortable room for a good night's sleep. There is a bus stop outside the hotel with routes going through all parts of Macau. There are local restaurants and several supermarkets nearby, definitely a plus for budget travelers.

Family

4/10

Poor

14 Nov 2016

James P Bell

Poor staff

The room itself was fine. No movies on the TV was a bit annoying (have you ever stayed in a hotel too cheap to give you at least one movie channel?).
The staff were I'm afraid poor.
a) I asked for the place I needed to go to to be written in Chinese for the taxi driver. Surely not an unreasonable, or unusual request. I had to ask four times. And the front desk staff couldn't do it. I had a bad map in English. The member of staff didn't know how to write the (major) road in Chinese, then couldn't find it on the internet. S/he couldn't write \"Drive down this road and the passenger will tell you where to stop.\", but rather wrote \"Take the passenger to this bus stop'. Which was in English on the map. I said that this wasn't going to work. Of course it didn't and the taxi driver ended up abusing me. Marks out of 10 for the staff? 0. They are badly educated and/or completely unused to English speaking guests.
b) Also, information in the room or on the web says you have to pay for breakfast. OK, cheap, but there you go. So you go to the restaurant to pay. They don't know what you're talking about and ask for a coupon. OK so you go back to Reception (from whence you have just come) and ask to buy a coupon. Rather than selling you the magic piece of paper there is consternation and much debate. I left. I won't be going back.

6/10

Pleasant

16 Sep 2016

MIYUKI

Chinese group tourists were terrible always shout at the corridor
even keep open the door talk loudly till midnight..

8/10

Excellent

29 Aug 2016

KA YEE

Nice experience, Will choose next time!

The view was nice and the location was good. Just 10 mins to the near sight-seeing locations.
Shuttle bus service was nice as well.
A big supermarket was located near the hotel.

Family

4/10

Poor

20 Aug 2016

Verified traveler

first of all, the bedroom floor was dirty! Full of crumbs!
we booked a queen size bed as i am 6ft tall. then they gave us a double size bed and were insisting its a queen!!!!
I own a queen size and always stay in a queen size!
was a joke!
It was noisy! you could clearly hear next door guests each time they went to the toilet and were showering.
guests in the foyer were so loud and noisy waking us up so early at 7am each morning with no respect that other guests mite be sleeping!

6/10

Pleasant

01 Aug 2016

TAMMY

Good price for Macau OK hotel

This hotel is a little old but ten staff was very friendly and helpful. There are a few places to eat around the area and a good grocery store around the corner.

Family

8/10

Excellent

24 Jun 2016

Steve

Convenient

The hotel is near to my office and there are lots of food outlets around.

8/10

Excellent

18 May 2016

CHIN

Good & Clean

No shuttle bus to some other places....

Family

6/10

Pleasant

04 Apr 2016

Verified traveler

Cosy, budget hotel.

Arrived at the hotel at about 11am and asked if I could check-in early. Hotel was very accommodating and allowed me to do so as the room was available. Did not have to pay extra either. Room was very basic, but it's expected for this price in Macau. Bed very comfortable, but pillows a little soft. Shower pressure is good. Overall, I am quite satisfied with the hotel.

4/10

Poor

16 Feb 2016

Verified traveler

an OK but over-priced hotel

Generally speaking, the hotel is ok. Maybe because of the Chinese New Year, the price is surprisingly expansive at ~200 USD per night. One would expect much much more for such a pricey room. If you can get a deal for ~80 USD per night, it would be a nice place to stay.

Family

10/10

Exceptional

14 Feb 2016

Sarah

Beyond expectation and unforgettable stay.

We booked Standard Twin Bed Room, but we had a free upgraded to Deluxe Twin, thanks to Mr Tony the front desk's official kind gestures. The room were superb and nice, clean and comfortable, except the shower head was a bit rundown, water splash every ways when turn on the water shower. Beside that, everything was just perfect. The staffs were polite and courtesy. Check-in were quick.

Chinese Restaurant at 3rd floor served very nice Chinese Food that personally I will rate them 4 Stars. If visit the restaurant, must try the chicken porridge at the restaurant, is fantastic. The Dim Sum was nice too. One thing to take note, must make table reservation a day before to avoid disappointment of No Table Available.

This hotel is nearby to Galaxy and Venetian, taking cab is approximately 5 minutes. Do beware, after 12 midnight, taking cab back to hotel, will cost you 10 time more then it normal, as the cabbies will not charge normal meter fares.

Going again in May 2016, will definitely stay here again.

Partner

10/10

Exceptional

21 Jan 2016

Verified traveler

Nice hotel for a weekend getaway

No-frill for a weekend getaway.

Family

6/10

Pleasant

19 Jan 2016

YIN KAM

Hotel Taipa Square - Shuttle bus at Macau Pier

The 2nd time stay here just being close to my relatives. Actually, Hotel is quite far to go Venetian, Galaxy and the shuttle bus they don't have a stop in Taipa Ferry Pier which is at Macau Ferry Terminal Pier Only for each 1 hour once. Remember if you take shuttle bus, take from Macau Ferry Pier! Overall clean and quiet.

Family

6/10

Pleasant

13 Jan 2016

christina

hotel ok. but taxi charged unreasonable

We arrived airport n showed taxi travel our hotel voucher n unfortunately they dont know this hotel in english n we had to go information centre to write hotel name in chinese n cost MOP 50. When we return to airport used meter taxi but taxi lady driver dont want to use taxi meter n charged us MOP 100 & took us 10 mins only to reach airport. Registration no. MT 7300. BEWARE

Family

8/10

Excellent

02 Dec 2015

Chong

3 Nites in Macau

Great stay at Taipa. It was a little x bcos of F1 period. Helpful staffs & clean environment. If rate is lower, that will be perfect.

Family

6/10

Pleasant

30 Nov 2015

Zorro

Good and bad things about Hotel Taipa in Taipa Mac

Good things.
1. Hotel is good clean. rooms and path room are really good.
2. It has a Casino on the first up to 2nd floor.
3. Location is about 15- 20 minutes away form Town Down the \" Dream City\".
4. Hotel rate is good much better than those hotels at the Dream City in Cotai,Mocau as you aware.

Bad things about this Hotel for your info.

1. No shuttle bus bus services
2. Taxi drivers and not polite and don't speak English
3. Their Casinos are really tempting and its no good for those who don't take the risks.

Thanks

Luciano

4/10

Poor

09 Nov 2015

wai kit jimmy

Just fine

in general, below average; room is small; renovation is old; bed is too hard; bathroom is just acceptable; they have free wifi;

8/10

Excellent

25 Oct 2015

Laura

Taipa Square Hotel review

Room was very comfortable but the check-in experience was not good. Hotel insisted on a deposit by credit card but I didn't have a credit. I offered my debit card but they kept asking for a credit card which I don't have. In the end they accepted a cash deposit which they refunded the next day. I arrived at 1.00am and was leaving at 10.00am the next day so this was quite pointless.

6/10

Pleasant

06 Oct 2015

Jack Ming

hotel room is ok but not convenient to facilities

The room is ok and there is nothing much to venture around the hotel. Cotai strip is about 15 mins walk and old taipa town is about 10 mins walk from the hotel. Overall, it is a quiet place to stay.

Family

8/10

Excellent

05 Oct 2015

Scarlett

nice place to stay

I stayed there for a business trip. I was able to walk to famous museum and church within 20 minutes, and found quite a few good restaurants nearby. However, figuring out the proper bus routes to go to other places from here is quite a challenge.

6/10

Pleasant

23 Sep 2015

Alexander

convenient location

convenient location

Family

6/10

Pleasant

22 Sep 2015

Alexander

Convenient location

Convenient place for seeing fireworks.
Nice staff and manager

Family

10/10

Exceptional

05 Aug 2015

Richard Gary

good value

good

6/10

Pleasant

22 Jun 2015

Cheuk

this was just a business trip

8/10

Excellent

22 Jun 2015

Verified traveler

not bad at all

Room decoration is a bit old, but hotel staff are nice and helpful.

8/10

Excellent

05 Jun 2015

Abhidha

Decent Hotel at Taipa

The hotel is decent and the staff is cooperative. Thanks to Mr. Alan for helping me in everything that I asked for. The hotel is located very close to many stores like 7-11. The Grand Mart which provided anything and everything is also walking distance. The only Indian restaurant within walking distance is Indian Garden. Priced as per Macau standards, the hotel was very nice for Indian food. The hotel also provides shuttle services to Macau island which makes travel convenient.

2/10

Poor

24 May 2015

Verified traveler

Not good feeling staying here...

The room was too cold, even after switching off the air-conditioning, no way to make it warmer.

4/10

Poor

07 May 2015

bevan

smelly

hotel air conditioning was smelly and could smell damp in the room I feel way over priced and over rated .

Partner

10/10

Exceptional

06 May 2015

Verified traveler

Hotel Taipa Square - value price for 1st May

Overall not too bad, just little far from Taipa central. venetian or Galaxy need abou 15 mins walk.

Family

8/10

Excellent

26 Apr 2015

Don

Nice location

Great hotel for short business stay.
Good value for price paid. Very quiet.

6/10

Pleasant

16 Apr 2015

LIHSIA W.

OK short trip

It was a cold hotel. There was not heat during winter.

6/10

Pleasant

06 Apr 2015

Carissae

OK for a 1 night stay

The hotel lobby is on the top floor! Location makes it difficult to call for taxis unless one is coming through!

8/10

Excellent

20 Feb 2015

Verified traveler

I stayed at this Hotel for a week - it is in an area that is a little run down but the Hotel itself was very quiet and clean. It is close to many local restaurants as well as McDonald's and Subway if that is your preference. Very comfy beds and very clean - I would book this Hotel again

6/10

Pleasant

16 Feb 2015

KK L.

family trip

small swimming pool with poor gym facilities, the room is rather say big, nothing to say

Family

4/10

Poor

12 Jan 2015

Verified traveler

AC / Heater did not work

The hotel is OK, not very well located for tourism. No breakfast included, bad shampoo and soap in the bathroom. A/C and Heater controls did not work at all, and no international TV channels.

8/10

Excellent

03 Jan 2015

leonardo

Nice... Near to convenient stores and restaurant..

Good and Satisfied.. Will recommend to my friends.. Staff are very accomodating..

8/10

Excellent

03 Jan 2015

JINRONG

Ok for short stay

The location is ok for couple or family. The room condition, cleaness and comfort are ok for short stay. The neighbour is very noisy in the morning and I could listen what they are talking about.

Partner

8/10

Excellent

02 Jan 2015

Verified traveler

Pleasant stay at Hotel Taipa Square

We had a nice stay at Hotel Taipa Square. It was in a good location for us to visit family who live nearby. The room was clean. However, the room were quite cold at night and the heat didn't seem to work in our room, so we used an extra comforter provided in the closet. Overall, I would recommend this hotel and would stay there again.

Family

2/10

Poor

30 Dec 2014

FredericB

Never again

This is a Chinese hotel on the wrong side of the border. The beds are hard as marble, no heating with 10 degrees outside. It is terribly overpriced with as only facility a casino. Bar is closed and restaurant only open for breakfast for which you are required to buy a coupon first on the 21st level. It is unfriendly by the looks and service is terrible with reception staff friendly as a prison door. Location is terrible and transportation totally inadequate. Their shuttle only serves Macau Ferry Terminal and not Cotai Ferry Terminal. It goes only every hour and you better arrive early before it's full.
One tip: you want to go to Cotay Strip? Take the shuttle to Macau Ferry and change to one of the free shuttles there back to the island. Takes one hour...
They spoiled our holiday and we paid too much for it.

Family

6/10

Pleasant

02 Dec 2014

Verified traveler

Air conditioner could not be adjusted.

The service was fine but the air conditioner in the room could not be adjusted. The door was also unlockable on the second day of stay but they fixed it right away.

Partner

6/10

Pleasant

01 Dec 2014

AD

Too much money for not a great facility.

Smelled like smoke as soon as I walked in the building. Reception is on the top floor, a bit odd. Receptionists were not anything special. For $225 USD a night I would have excpected so much more. Might as well fork out another $100 (USD) and stay at the Venitian. Boo.

8/10

Excellent

26 Nov 2014

Paul Vincent

Good Value for Money

Great! Wish the pool was available

Family

4/10

Poor

16 Nov 2014

kwok

will not pick this hotel again

not a pleasant stay.

Family

2/10

Poor

23 Sep 2014

Verified traveler

Never Go Back!

The room was very small, there was no lock at the door at all. There was no security to enter from the hotel lift to the room. There was no good material for bathroom.

The price was very expensive for this kind of hotel. I could have booked 5 star hotel for this price.

Most importantly, the room given was not the same as advertised.

8/10

Excellent

08 Aug 2014

Tabong

Recommendable Hotel

Hotel location is not bad as there are taxis immediately available. Rooms are big and clean, could rest well after whole day of touring around. Very few could speak and understand English so communication is a little bit difficult. Overall, I would stay again in this hotel next time I visit Macau.

Family

8/10

Excellent

28 Jul 2014

felicia

wonderful service

Was expecting the basic service due to the hotel rate but we are very surprised by the level of service & concern showed to us. My daughter fell ill & we asked the front desk for info on the nearest hospital/clinic. Instead of simply telling us the name of the hospital, the staff asked if we were ready to leave so he could call a cab for us immediately. By the time we reached the lobby, he had already prepared a hotel card for our return journey back to the hotel. On the next day when we checked out, another manager approached us & asked if our daughter was better as she heard that we went to the hospital yday. Definitely coming back to this hotel if we are coming to macau again.

Family

8/10

Excellent

01 Jul 2014

Verified traveler

They Got It Right This Time

I wasn`t like it during the first time stay due to no wireless internet access. The only thing that make me come back again is the local cheap food and convenience stores around the neighborhoods. The icing this time is the hotel finally installed the wireless internet for all the rooms. Currently, u can only access the internet in your room and not the main lobby area, but that not critical as most people dun mingle around the lobby area beside check-in and out.

2/10

Poor

11 May 2014

sdp

Cold rooms that smell of damp. Avoid

Appalling service appalling condition - do not stay here unless very desperate

10/10

Exceptional

08 May 2014

Arman

Good hotel

I was in Taipa Square many times. Good service clean rooms, freandly staff. Location is ok, 5 min to Venetian casino and galaxy. Near many restaurants. Recommend all friends. Next time come again.

Family

10/10

Exceptional

07 May 2014

Soomi C

Convenient

Airport bus stops right infront of hotel and costs only $12. Small, but clean rooms. Nice shower. Great location with subway few minutes walk away. Galleria shopping mall along with tons and tons of restaurants a block away. Beauty salons all around, no shortage of coffee shops. Price of hotel a lot cheaper than Gangnam, but just as accessible to main attractions. Highly recommended.

8/10

Excellent

05 May 2014

momo

Convenience for food and transportation

Hotel outlook is not impressive, but once I stepped into the room, it makes me feel comfortable.

8/10

Excellent

13 Apr 2014

Shawn

Good Value for Macau

I have been to Macau before but this time wanted to stay near City of Dreams without paying too much so this was a good choice at ~ $150 / night and a 30-40 minute walk or 5 minute taxi to COD. The room was comfortable with adjustable air con, a large TV, big comfortable bed and free wired internet included(no wifi). The staff were very pleasant and professional. There are 2 Chinese restaurants in the hotel, one of them a 24 hour cafe style. The food was very good ; there is no western food there but no problem as I love Chinese food. There is an excellent market just around the corner where you can buy fresh fruit, snacks, canned food, deli food etc. Overall a very good stay and I will definitely stay there again.

8/10

Excellent

22 Mar 2014

Verified traveler

Quality does not match price

The hotel was good but the service was poor and overall it does not match the price I paid.

6/10

Pleasant

17 Mar 2014

SoftAce

Good and bad

This is the hotel I've got very mixed feelings about. On one hand - nice clean facilities in a good location with very friendly and professional staff. What else there is to want from hotel, right?
Well, how about being able actually get some rest there - this is where is falls very short. It's almost doesn't matter when I tried to sleep - day or night - there are always people coming and going outside my room, chatting really really loud... and it kept repeating, so I couldn't really get more than 3-4 hours of interrupted sleep. It applies to my whole stay (and I've stayed there 3 days).
Breakfast in adequate, although exactly the same every morning - nothing fancy, reasonably priced.
Another important thing to mention is they don't have wireless internet - only wired one - which may be and advantage (it's very stable and very fast) or a real curse (for example if you don't have LAN port in your MacBook, or want to use computer in your bed, etc.) - depending on how you look at it.
So here you have it - as for me, I'd give it 5 stars with very little hesitation, if only I could have slept better there.

6/10

Pleasant

13 Mar 2014

Davo 82

Not worth returning to

No Wi-fi access. Booked through Rates To Go with free internet access but when I arrived, I was told it was only wired access. This should have been clearly stated and was very misleading. Worse of all, staff didn't try to do anything about it. Very disappointed.

Partner

4/10

Poor

04 Mar 2014

Jared

It was a bed for the night...

Was in town for the UFC... got the hotel as it was a bit cheaper option. (not by much)
Only really used the hotel to sleep for the night, but was not happy to be woken up so early by staff having conversation. (I was located right next to the cleaning room) for a few hours in early morning all I could here is casual conversation.

Needless to say, wasn't best sleep.

8/10

Excellent

02 Mar 2014

Angelico

Good hotel

The hotel has a good location. The room was big and nice. The bed was hard and they do not have wireless internet only cable.

6/10

Pleasant

17 Feb 2014

LiliaN

A hotel away from the hustle and bustle

Hotel was rather easy to locate with most taxi drivers familiar with the Hotel. Shuttle busses are available every hour but will be towards the other side of the island. You may need to grab a taxi if you wish to head to the cotai strip area.

2/10

Poor

26 Jan 2014

Romas

Slowest internet on planet earth

They claim to have internet - do not hook up on this. Internet speed is about 18KB. It takes 5 minutes for fecebook page to load. I called the manager and he explained that they only have one cable for the whole building - one cable for 23 floors!!! I would never ever stayed there if I knew this - despite everything else was quite OK I am extremely dissatisfied just due to the internet problem