Name: MGM Cotai
Address: Avenida Da Nave Desportiva, 37, Macau, 0000, MO

2/10

Poor

15 Apr 2024

nisim

Don’t speak English at all can’t help to save their lives

10/10

Exceptional

18 Mar 2023

Isabella

Property is quite new, friendly staff

Leisure Family_with_children

8/10

Excellent

10 Mar 2023

Sarah

Short stop over in Macau

Got an upgrade when checking in. Room nice and spacious with great view of wynn palace fountain below. WC had a strong smell of smoking but was a non smoking room which was a shame.

Partner

10/10

Exceptional

08 Feb 2023

Choon

WE booked early so got a very good price, I am very sure that price will never be repeated. The room is fantastic.

Leisure Friends

8/10

Excellent

05 Feb 2023

Joe

No check-in allowed until 3pm. After that. Check-in process went quickly. Had my room key by 305pm. Plenty of restaurants, of course, and a Starbucks. But none of the food was cheap. Room was fairly small.

Leisure Self

8/10

Excellent

05 Feb 2023

Wai Yan

Very good , free upgraded to a suite

Leisure Family

10/10

Exceptional

20 Jan 2023

Verified traveler

perfect

Partner

10/10

Exceptional

24 Dec 2021

Verified traveler

Great hotel

Great facilities and friendly staff.

Friends_and_family Family

10/10

Exceptional

13 Sep 2021

WING HIM

Excellent

Leisure Partner

6/10

Pleasant

26 Feb 2021

Verified traveler

Good and bad

Not sure if its due to covid, most staff do not have genuine smile. Room facilities is average not recommended as 5 star hotel. Appreciated the effort to put up decorations for birthday

Friends_and_family Family

8/10

Excellent

04 Feb 2020

Verified traveler

Excellent location in cotai. Very comfortable bed and very quiet room. Wide variety of dinning facilities. Extraordinarily clean . Staff is extremely friendly and helpful. Wide range of facilities

Leisure Partner

8/10

Excellent

02 Feb 2020

Verified traveler

Service was excellent. Room was clean. Pillow wasn’t that good. Breakfast variety could be better.

Leisure Family_with_children

10/10

Exceptional

02 Jan 2020

Verified traveler

we are celebrating anniversary at the stay. the hotel is so kind that has prepared a cake and small gifts for us

10/10

Exceptional

31 Dec 2019

Verified traveler

Amazing. Tasteful/ classy decor. the best of 5Star hotels so far. Excellent quality/variety for Buffet Breakfst. well worth reasonable addon cost.

Partner

8/10

Excellent

17 Dec 2019

Winnie

Hotel is very new and grand style, room is very nice, we can see Parisian Hotel in front of the window. Toilet is very comfortable with shower facilities which we can relax after a busy day.
Concierge staff is very helpful. They introduced good restaurants to us. We will definitely stay here again !

Leisure Family

8/10

Excellent

17 Dec 2019

Verified traveler

New hotel, but not much to do for family.

Lobby was very nice and staff were quite friendly, however there aren’t much affordable things to eat, no breakfast before 8am, most restaurant open late. Room has no carpet but wood floor, easy to clean but not too comfy. Bath tub hard to get out and toilet ventilation needs improvement. Room with 2 queen bed is a bit small. Spa is quite good but shouldn’t require appointment for hotel guest. No heated pool.

Friends_and_family Family

10/10

Exceptional

11 Dec 2019

Verified traveler

Good service, good environment and great room.
Reasonable price

Leisure Friends

10/10

Exceptional

05 Dec 2019

Verified traveler

Modern, spacious lobby and location is strategicin Cotai area, staff is helpful with smiles!

I was delighted with birthday decorations in the room and a birthday cake together with a plate of fruits were delivered to my room, pleasant surprise!

Chun restaurant serves yummicious Cantonese cuisine though prices were slightly high!

Overall, I had an excellent experience with the hotel and will return again!

Leisure Partner

8/10

Excellent

23 Nov 2019

Andrew

Very comfortable rooms, not so, some of the staff.

Very comfortable. Lighting system in the rooms a pain in the arse. Desk staff exceptional. Inter hotel buses magnificent. Security staff very misguided in their racial profiling........

Partner

10/10

Exceptional

14 Sep 2019

Verified traveler

Value for money

Generally good. Staff helpful and friendly.

Partner

10/10

Exceptional

29 Jul 2019

Verified traveler

Everything was great at this property, we had an amazing time. Very friendly, they provided chocolates and a stuffed lion for the kids as welcome gifts. Above and beyond our expectations

Leisure Family_with_children

4/10

Poor

24 Jul 2019

Verified traveler

MGM is a disappointment

Not sure why the hotel makes us pay for each room services.
Casino staffs are not friendly. It feels like they hate their jobs.

Friends

10/10

Exceptional

25 Jun 2019

Verified traveler

Great stay!

It is a nice and cozy place to stay, staffs are so friendly.

Friends

10/10

Exceptional

11 Jun 2019

Verified traveler

MCM Cotai is new and well designed. The art focused positioning differentiates It from many of the hotels in Macau.
Extremely friendly and helpful staff, professionally trained.
Breakfast served with good quality food and lots of varieties.

Leisure Friends

8/10

Excellent

08 Jun 2019

Verified traveler

I like the spacious room with a nice view at MGM Cotai.

Leisure Friends

2/10

Poor

18 May 2019

J

It was the worst.
There was no apology for allocating a room below the grade I had reserved.
When I arrived at the room and described it as not a room I had reserved, I offered an alternative, but I finally got in the lobby and got a proper response.
I had to wait more than half an hour to check in, and I wasted two hours in total until I got the room back.

10/10

Exceptional

14 May 2019

Verified traveler

Elevators worked a little bit weird but everything else was great all around

Friends_and_family Family

10/10

Exceptional

05 May 2019

Verified traveler

Elegant hotel. Impressive bar and collection of carpet.

Leisure Partner

10/10

Exceptional

01 May 2019

Beatrice

Beautiful, new and very clean. Definitely will coming back again.

Leisure Family

2/10

Poor

24 Apr 2019

Verified traveler

Property itself was very nice but the service of staff to myself and my family was awful. Would not recommend to anyone not Chinese as they treat you like dirt and keep you waiting at every juncture despite being a hotel guest.

Leisure Family

8/10

Excellent

21 Apr 2019

Verified traveler

Room setup for business travelling not for holiday

Hotel has small shopping arcade with limited shops & restaurant selection. No shelter link way to nearby mega complexes such as Studio or Venetian, they do have shuttle bus service for travelling to major tourist spots. Room size is relatively small compare to others of same price bracket.

10/10

Exceptional

20 Apr 2019

Wai Fun Eddex

The king bed is not big enough, otherwise everything is fabulous

Family

10/10

Exceptional

19 Apr 2019

Verified traveler

Staff were very helpful. Location is great. Room was amazing.

Leisure Family_with_children

10/10

Exceptional

13 Apr 2019

Verified traveler

Great location with easy access to other casinos. Staff very approachable and helpful. Room was well kept and offered value for money.

Leisure Friends

10/10

Exceptional

07 Apr 2019

Verified traveler

Super stays in MGM Cotai Macau

Stays was fantastic. Professinomal and attentive hotel staff. Having wonderful breakfast at COAST. DInner at CHUN was a marvellous. They are all well train and provide more than a 5 star service.

MGM room was the most comfortable room I ever stay. Clean spacious, nice design.
Is little disappointed that MGM do not have a souvenir shop, unlike The Parisian and The Venetian.

Family

10/10

Exceptional

31 Mar 2019

Grace

Beautiful hotel

Really beautiful hotel amazing staff and service
Because it’s a new hotel it’s quieter than the more established hotels like The Venetian but it is still lovely.

Partner

10/10

Exceptional

23 Mar 2019

Verified traveler

Perfect hotel, excellent service, good transport from hotel to ferry terminal

Leisure Family_with_children

10/10

Exceptional

21 Mar 2019

Seng Chow

Room comfortable and technology control

Lobby staff is so friendly, Room comfortable and electronic product using high-tech control, nice view and provide shuttle bus

Family

10/10

Exceptional

19 Mar 2019

Verified traveler

The service and hotel are excellent i.e. great rooms, great staff.

Leisure Partner

10/10

Exceptional

18 Mar 2019

Steffi

Perfect!

The location was perfect in Cotai area, nice modern and clean. Easy access to everywhere because they have shuttle services to a lot of places (you can check on their website). The staff was very warm and welcome, the guest relation even emailed me weeks before my staying date to make sure my smooth arrival there. In the room, the amenities were high quality (for me it’s a must for 5-star hotels to have high quality of soaps, shampoo, body lotion, and toothpaste). Also, they gave my daughter a little sweet treat in room. She was so happy. Well done, MGM!

Family

8/10

Excellent

17 Mar 2019

Jose

Recommended.

Great hotel and service was fantastic. Hotel needed a little better signs on how to get around as it can be confusing when leaving to strip. Other than that, it was was great.

Family

2/10

Poor

14 Mar 2019

German

I changed the guest name in hotel.com, but the hotel never did it.

Friends

10/10

Exceptional

13 Mar 2019

Verified traveler

I stayed here with friend, there was amazing place! There has nice rooms, restaurants, facilities. In addition, staff was really reliable and helpful! They always helped us kindly. We enjoyed staying here, so we’ll choose to stay here when we go to Macau again:) thank you for giving us great services.

Leisure Friends

6/10

Pleasant

05 Mar 2019

Verified traveler

So so

The hotel is great, but the staff not really friendly. They just polite if we asked something. Otherwise they never say words not even a smile 👎

Partner

10/10

Exceptional

05 Mar 2019

YSL

The bus stopped right at the basement of the hotel. The receptionist was friendly and efficient. The room partition was very well made with clear window in the bathroom that allows natural light to go into the bathroom area. The wooden floor is neat and clean and the hallway was bright.

Leisure Family

8/10

Excellent

16 Feb 2019

Verified traveler

Property is great, staff needs to be more attentive

Leisure Partner

8/10

Excellent

05 Feb 2019

Verified traveler

Pool closed without prior notice. I sent an enquiry on pool temperature two weeks ago and the reply had no mention of pool closing date. Just told me the temperature will be kept at 30.

10/10

Exceptional

26 Jan 2019

Wing

Very friendly and proactive staff. Staff were very helpful in organising the decorations, gifts and surprises upon our arrival and my wife was surprised by the hotel’s decoration set up and amenities provided. Very glad to have picked this hotel.

6/10

Pleasant

20 Jan 2019

Verified traveler

Why give free pool passes when the pool is not even open? Otherwise nice, clean property.

Leisure Friends

8/10

Excellent

14 Jan 2019

Toan

Very nice hotel, Good size room and everything seemed clean. Breakfast was not too good

10/10

Exceptional

13 Jan 2019

Cynthia

Excellent Stay At MGM Cotai

Amazing , totally love the hotel.
The rooms are luxurious

Family

10/10

Exceptional

10 Jan 2019

Verified traveler

Easy and friendly check in. Great room. Free upgrade offered. Would definitely go again. Bus pickup and drop off at airport and also Cotai ferry.

10/10

Exceptional

06 Jan 2019

Jack Kwok-Ching

Nice and clean. not suitable for family outing.

Room was nice and clean. Just few shops inside the hotel building. All special requests for a family listed on the \"Hotel.com\" booking was not recorded when check-in at the hotel. It was a Friday after 4pm our booking for 2 non smoking double beds room still not yet available. We strongly complained until a front office assistant manager was called to look into our problem, and we finally offered 2 non smoking rooms in 19 and 20th floor at around 30-45 minutes for the 2nd room after cleaning. The hotel staffs are generally very friendly during our 3 days visit.

Family

10/10

Exceptional

03 Jan 2019

Teresa

Amazing Hotel in Macau

Hotel is amazing. Above 5 star rating.
One device controlling lights, TV & music inside the room.

Partner

10/10

Exceptional

30 Dec 2018

Verified traveler

Really nice room, convenient location. The gym is well equipped too, however due to my room type I was not allowed to shower there which was a let down

10/10

Exceptional

25 Dec 2018

indra

One of the best hotel in cotai strip

Nothing complain and everything meet 5 star hotel standard. This location is just across city of dream, and you can see dancing water show. Not far from venetian mall that a lot of food inside this mall.

Family

10/10

Exceptional

13 Dec 2018

LEE

Good

Family

10/10

Exceptional

10 Dec 2018

Verified traveler

Comfort hotel and Great service

Highly recommended this hotel! Comfort, clean and luxury. Special thanks to Mr Kelvin Li for the great service! We had a wonderful stay:-)

Family

10/10

Exceptional

03 Dec 2018

Verified traveler

Nice hotel with fantastic staff!

10/10

Exceptional

03 Dec 2018

Verified traveler

Nice place to stay in Macau

It was overall a nice and comfortable stay.

The hotel is in Cotai, which is a reclaimed land in between Taipa and Coloane. This land was originally residential, but somehow the plan was beaten by growth of casino industry. In the area there are only hotels with casinos and big shopping malls. The good thing is the shuttle services provided by the hotel are very convenient. There are shuttle buses to airport, 2 piers, Taipa and Macau city centre, keeping you in reach of major visitor attractions as well as catching up with your schedule.

The room was clean and tidy. Bed was comfortable. Not sure if it was because we booked through Hotels.com, we could even consume minibar drinks for free. There were just 2 small complaints: The design of the toliet space was so confined that it was like the interior of a closet, and the blow dryer was connected to hidden socket so it could only be used in front of the mirror in the bathroom.

One funny thing about the hotel is, if you are lucky enough to be in a room facing Wynn Palace, the fascinating view may make you wish that you were staying in Wynn Palace instead. But frankly speaking the room price of MGM is cheaper than Wynn Palace, and indeed you can go to Wynn Palace and have a skycab ride for free, so it is not that bad.

Although you should try some local food or Portuguese food at Taipa, Coast at the hotel mall is also a good choice for dinner if you prefer a more relaxed night.

Partner

8/10

Excellent

24 Nov 2018

Oss

very nice and grand. rooms are spacious. Casino and resturants are equally very good. There was a 24 hour noodles resturant which was convenient. prime spot around cotai strip off of Wynn palace

10/10

Exceptional

24 Nov 2018

Liz

Exceptional service and accommodation. Will definitely go back.

Leisure Family_with_children

10/10

Exceptional

22 Nov 2018

DaiBee

Nice Hotel with an excellent view. Very convenient shuttle services. Well maintained and clean

10/10

Exceptional

18 Nov 2018

MEI KIT

The short trip in Macau stay in MGM is perfect and relax

Partner

10/10

Exceptional

11 Nov 2018

Verified traveler

Hi-tech, comfortable and modern hotel.

Quiet modern hotel with excellent amenities. Good location next to Cotai Strip. Onsite breakfast choices are a little expensive, but there are many other options nearby. Complimentary minibar in the room a nice touch. Overall excellent.

10/10

Exceptional

25 Oct 2018

Wendy

nice hotel, good service at sichuan restaurant in mgm

8/10

Excellent

23 Oct 2018

A

Spacious room and good amenities. Pleasant staff.

8/10

Excellent

22 Oct 2018

David

Good Location and overall nice hotel

We stayed at hotel as were visiting for a music concert in their venue.
Upon arrival although we booked a non smoking room we were asked to take a smoking room. We explained that was unacceptable and after @10mins we were given the correct room choice. However upon entering our room it still smelt as if people had certainly smoked within it at some point. We didn’t complain as only had 30mins to get to the concert and needed to shower and change!

Partner

8/10

Excellent

01 Oct 2018

Jason

Nice stay in Cotai

Room was well sized and furnished, staff were pleasant and helpful.

Partner

8/10

Excellent

29 Sep 2018

stephanie

pleasant stay

free full stock mini bar. room is clean and the in room decoration brings relax feeling. unfortunately swimming pool was still closed after one week from typhoon

4/10

Poor

24 Sep 2018

Verified traveler

不推薦, 前台職員態度惡劣, 床很硬, 整晚都有人在拍我們的房門,多次起床亦沒有人. 酒店職員沒有告訴我們酒店正在進行什麼工程, 這只有兩個可能,一是酒店的隔音差得很,二是酒店有... 這價錢去其他酒店吧!

4/10

Poor

23 Sep 2018

Verified traveler

For family with energetic kids, pls remember to check if the pool facilities is in service cos the gym only allow entry by guest over 16y! A lot of people packed at the food counters. Food variety is a bit limited.

10/10

Exceptional

22 Sep 2018

Verified traveler

Five Star Hotel

Very good service and comfort room. Definitely will choose again.

Partner

10/10

Exceptional

22 Sep 2018

Verified traveler

MGM is spectacular!!

A very new hotel! Decor and the atmosphere are amazing! Too bad the pool was closed for maintenance after the typhoon...
Remember to enrol membership, missed that, could have saved 15% every meal there !

Partner

10/10

Exceptional

17 Sep 2018

MGMFan

I had an excellent stay and cannot wait to return in a few years; even there was a language barrier that did not hinder us being able to communicate. I had a short wait time for anything that I ever needed. As long as I can get a non-smoking room again; I will stay at MGM again. The location was perfect for me too.

10/10

Exceptional

14 Sep 2018

Chi Fung Desmond

MGM COTAIIIIIIII

Tbh this is kinda good, one of the new hotels ive been to, everything is remote controlled (except the “curtains” of the bathtub).
Its a bit annoying that you have to walk to the door of the bathroom to change the curtains,
Other than that everything is perfect!
Bed is good enough for some good good action at night
Bathtub not that big but can fit 2
Have a chair in the shower for some reason but still a great addition

Partner

6/10

Pleasant

12 Sep 2018

Craig

Hotel offering is substandard, not worth the money.

10/10

Exceptional

09 Sep 2018

GERALD

None

Great hotel. Excellent room.

Partner

8/10

Excellent

31 Aug 2018

Verified traveler

I like the hotel. The overall service is great.

Family

8/10

Excellent

31 Aug 2018

Lore

The staff are polite and willing to help.

Suggest buffet dinner be provided.
Please increase the frequency of shuttle bus service.

8/10

Excellent

30 Aug 2018

Verified traveler

New, high-tech hotel

Location is decent; not right on the strip but it is very walkable. Casino and restaurants are eh, the other resorts have nicer of both. The rooms are lovely and very high-tech and the pool is really nice too. They are militant about the 3 pm check-in time and will not let you check in even 10 minutes early and I found that most of the staff didn’t speak English. It all worked out okay but I spoke to 4 different ladies at reception and none of them really spoke English at all which I found odd. Normally large resorts have check-in staff that are fluent in multiple languages. Everyone on the staff was very nice though.

8/10

Excellent

17 Aug 2018

Connie

New hotel

New hotel that has a large glass canopy, spacious public area, quite good. Large guest room, nicely decorated. Enjoyed the stay.

Partner

10/10

Exceptional

13 Aug 2018

Garry

Newly Commissioned hotel with brand new facilities

Newly Commissioned hotel with brand new facilities, nice lobby, gallery, large accessible casino, Fully functional underground Bus station, zero transportation cost to city, Macau, Airport, Ferry terminals or Border Gate

8/10

Excellent

05 Jul 2018

Mei Ling

Nice stay.

Check in after 3:20 PM but the rooms seemed not ready for the guests. Stand in the front desk for minutes waiting for the staff checking the availability of the room. It could be improved. Others are perfect.

Family

8/10

Excellent

15 Jun 2018

Andy

Early check in is not available

Not convenient for pregnancy and children visit this hotel.

10/10

Exceptional

08 Jun 2018

Verified traveler

Comfortable hotel and nice staff

The check in process is very efficient and no need to wait. The receptionist is very nice and provide us with useful F&B information and let us have a upper floor room with great view of the fountain. Even though there is no bathrobe in the room, but we could request it from the housekeeping.
Besides, there is shuttle service that you can go around the hotels in Cotai, very convenient and easy. I have gone around the hotel in early morning and found the hotel is stylish design and spacious. I have good impression for this hotel, I must come back next time.

Family

10/10

Exceptional

22 May 2018

Verified traveler

Great get away, nice swimming pool, dinning area, comfortable room and friend staff. The hotel staff was also outstanding giving us a surprise birthday deco and gifts.

6/10

Pleasant

16 May 2018

Joe

I couldn’t check into my room until 5pm and then didn’t get my luggage until nearly 6pm. At first, I was told to come back at 3pm. At 3pm, staff told me to return at 5pm for my room. That’s the main problem now - slow check-ins. Besides that, the hotel is brand new and nice, with plenty of restaurants. The breakfast buffet was tasty, and seniors get a 50% discount. Wynn Palace is a 5-10 minute walk.

8/10

Excellent

30 Apr 2018

Samuel

Pleasant Surprise in Cotai

The MGM Cotai was so far in excess of my expectations - I was seriously impressed - I think mainly because I expected an average experience but received a very high quality one!

This hotel only opened last September and it had super legit modern everything (e.g. Cordless phone chargers, Bluetooth speakers throughout the room including shower, etc). The room was immaculate and it had the all-important rain shower. Service was 8/10 - I was surprised how low the English capability was but then again I suppose the primary market is Mainland Chinese visitors. Despite this, I was incredibly impressed and satisfied with this hotel.

6/10

Pleasant

29 Apr 2018

CHRISTINA

Rooms a bit small, lower floors not as nice.

we checked in late around 10:30 pm, was told that the higher floor non smoking king room was full. I didn't mind for lower floors (was given 3/F, the lowest one) thought it was ok, however, didn't expect that outside had a window cleaning elevator there, and the workers were right outside in the morning. Luckily i put up all the blinds. The corridors were quite dark and with RED themes, probably i am not artistic enough to appreciate it. The room was a bit small, much smaller than Wynn Palace. I thought usually they will have bathrobe, but there was none. Best part was everything in the mini-bar was free.

Partner

4/10

Poor

26 Apr 2018

eduardo

Not so happy

Room was unavailable @ 1515 when I check in , which was their required time and room was available after 1630

8/10

Excellent

22 Apr 2023

Iris

helpful staff & it's near to the train station