Name: JW Marriott Hotel Macau
Address: Baia da Nossa Senhora da Esperanca, Cotai Macau, 0, MO

10/10

Exceptional

16 Dec 2025

Kai H

My elderly parents had a great experience here. Staff was really attentive and helpful.

10/10

Exceptional

14 Nov 2025

Apinya

Excellent service and luxury hotel decor and great facilities

Leisure Friends

10/10

Exceptional

31 Dec 2024

Selene

Room is spacious, comfy with nice view. Staff are helpful and especially attentive to elderly. Complimentary breakfast is delcious with lots of variety

Only 1 minus--the pillows. Didn't notice the pillows were a bit too soft. So kept waking up at night and fixed the pillow.

Leisure Family

10/10

Exceptional

20 Nov 2024

Gareth

Amazing Hotel

Really amazing hotel. The service was exceptional, the room was perfect. Everyone was very friendly and so attentive. They seem to have everything you could ever need in the room and the staff where very detail focussed, noticing we had a lot of shoes and had lots of charging cables so a shoe rack and cable ties arrived in an evening. The executive lounge I think is good value for money too, they say you have hors d'oeuvre and cocktails from 6pm but really it’s a buffet dinner and every type of drink. The location is very close to the strip and the Light Rail but being a separate complex (Galaxy) means it’s a bit quieter and easier when you want to step away but still have restaurants and shops available. Honestly, I think when I’m in the region again I’ll probably go for a couple of days just for the hotel. You also have access to some facilities in the Ritz Carlton, which has great restaurants and a super bar which is worth a visit. My thanks to Kayla and Celine at reception, Inga in the executive lounge, Rochelle the room attendant for making our stay so special!

Partner

10/10

Exceptional

08 Oct 2024

My Hong

The hotel was exceptional. From the warm welcome to the impeccable service, every aspect of our stay exceeded our expectations. The family-friendly amenities were impressive, and the personalized touch in helping us celebrate our 10-year anniversary was truly appreciated. We look forward to returning for another extraordinary experience in the future.

Leisure Family_with_children

8/10

Excellent

24 May 2024

Kim Liew

N.A

Business Self

10/10

Exceptional

23 May 2024

Patricia

Satisfied stay

The check-in was fast and smooth. No hip cups on the process and staffs were patient in explaining the procedures. The room is very spacious and facing the pool view, staff was very kind to help to upgrade the room for us due to my friend’s birthday trip. The conceige staff Amy was very helpful in explaining the routes and advised us to take the express bus to hk instead of taking the ferry. Highly recommended to stay. The housekeeper was very detailed by cleaning our luggage’s wheel and tidy up the place very well. Ample of space for yoga too

Friends_and_family Friends

10/10

Exceptional

02 Apr 2024

Michelle

This property is amazing, great you can use all the Galaxy Facilities as well. Only complaint is we personally didnt like the beds.Found it hard to sleep all 3 nights

Leisure Family_with_children

10/10

Exceptional

22 Mar 2024

JEFFREY

Nice and beautiful

10/10

Exceptional

22 Dec 2023

Sui

Everything were perfect, friendly staffs included room service staff as well as security staff an A for their helpfulness.
Wait time for registration must be improve, I had waited an hour and a half was not a good standard for JW brand.

Leisure Family

10/10

Exceptional

20 Nov 2023

Phoebe

Room is spacious

Leisure Family

10/10

Exceptional

16 Nov 2023

Shuk Mui

The front desk customer service Yasmine is excellent and very friendly to the customers. I rate her 5 stars

Friends_and_family Family

10/10

Exceptional

15 Nov 2023

WILLY

Very satisfying and enjoyable hotel stay. starting with the hotel check in by the reception staff.

Friends_and_family Family

10/10

Exceptional

25 Oct 2023

DONGIL

Great hotel!

I arrived at Macau Airport in the middle of the night. I went to the hotel in a van that I had booked through the hotel in advance, and it wasn't difficult to reserve the van. Thanks to roselle for her help.

The room was clean and spacious, and the view was nice. I had mentioned a non-smoking room in advance, but the room smelled strongly of cigarettes, and there was no room to change to, so they changed me to a new room the next day. But it still smelled like cigarettes. The size of the room was the same, but the number of coffees provided in the room was small, and the type of tea was also changed to a lower grade. I stayed in the downgraded room for 3 days, paying the same amount.

I went to the concierge to make a reservation for the restaurant I was planning to go to, and met roselle, who helped me make a van reservation in Korea. The restaurant was fully booked, so roselle recommended another place and it was a fantastic evening. Thanks again roselle.

It was a perfect hotel except for the smell of cigarettes. I remembered this as a JW Marriate Hotel that I would like to visit again.

Friends_and_family Family

6/10

Pleasant

10 Aug 2023

Chung

Hotel facilities especially the swimming pool area and The Deck are great for families.
We were disappointed that some staff were not very friendly but it can be difficult with the language. There were some very friendly staff also.
It took some time for the hotel to organise an extra bed for us with plenty of notice which we found disappointing.

Leisure Family

10/10

Exceptional

22 Jun 2023

Shiumung

I rarely do review but this time we had a very great experience in JW Macau that I have to give credit to. We stayed for 5 nights at executive suite for a family trip - Inga and Amy in executive lounge are above and beyond. Meet all our needs and requests. Room is clean and comfortable, food in the executive lounge is good, very comfortable hotel that is in the Galaxy area but on the less crowded side.
We are very happy with our stay and will definitely come back to JW Marriot Macau for our next stay.

Leisure Family

10/10

Exceptional

27 May 2023

Lung George

I had a wonderful stay at this hotel to celebrate the birthday of my wife. The staff was very helpful and gave me a lot of good surprises. The facility and location were amazing. The room was spacious and clean, the bed was comfortable, and the view was stunning. I would definitely come back here again!

Leisure Family

10/10

Exceptional

26 May 2023

Lai Ka

Relative long waiting time to get the room

10/10

Exceptional

24 Feb 2023

Selene

It's a very convenient location in Cotai. Walkable distance to Taipa main tourist place, light rail station and Venetian. The property itself has all kinds of stores

Leisure Partner

10/10

Exceptional

17 Apr 2022

Ilda

Big and clean

Leisure Family_with_children

2/10

Poor

04 Nov 2021

FERNANDO

Unpleasant Stay. Rude Cristina Ho.

Rude behaviour, unprofessional, from Cristina Ho Executive Floor manager. Insist on me to pay my breakfast, besides that i explained to her 3 times and insist her to check and double check my room information, since that i am in a executive room at executive floor with full acess to Executive lounge. She insist that already check and double check it and i still have to pay, the way, the words and the face looking arrogant. Then i went to front desk to talk to on duty manager and she check my details and inform me that i am correct and no extra charge for breakfast. I ask for written apology from the hotel, still waiting for it, since that my pleasant stay and mood was already on sewage. JW Marriott Macau is in a long way for 5 star hotel.

Partner

8/10

Excellent

19 May 2021

Sylvia I.

Had a wonderful time, very good service with a smile from Amy (she was everywhere, check-in,check-out, breakfast...) and Glenda @breakfast. A bit worrying nowadays to see guests @buffet breakfast taking food without their face masks on. Overall, a wonderful time at a good hotel.

Friends_and_family Friends

6/10

Pleasant

21 Dec 2020

Verified traveler

Coffee bath shower

Coffe machine very dirty. Bath tub and shower switches not functioning..

Self

4/10

Poor

13 Feb 2020

Verified traveler

Just wasn’t happy with all the situation.

Friends_and_family Friends

10/10

Exceptional

29 Jan 2020

Alan

Nice

Hotel very comfortable.

Friends_and_family Family

10/10

Exceptional

22 Jan 2020

robert

Ok + headboards renewal needed

All was good. Room condition of 20-236 gave rise to one remark: the headboards of both beds are scratched and old. they should be replaced.

Friends_and_family Family

8/10

Excellent

17 Dec 2019

Verified traveler

Though mainland guests increasing, it kept its service’s

Friends_and_family Friends

10/10

Exceptional

06 Dec 2019

WAI YAN ROWENA

Fantastic experience

Both Chinese & western restaurants are excellent. Room is clean & comfortable. It would be good if the hair dryer can be removable from bathroom. Overall service is excellent.

Friends_and_family Friends

10/10

Exceptional

30 Nov 2019

David

First Time Visitor to Macau

Amazing experience from check-in throughout the whole stay. The JW Marriot is located in section of Macau called the Galaxy which shares a luxury shopping mall and an amazing water park with the Ritz-Carlton, Hotel Okura, and the Galaxy. There is a lot to do here and great selection of restaurants from food court to high end. There is a pedestrian bridge that can access an older part of town and a shuttle that will take you to Studio City (hotel based on DC). Since Studio City is furthest out on the newer strip, you can get dropped of there and walk back through the Sands, City of Dreams, Parisian, and Venetian on way back to JW Marriott. There is also a shuttle to the old casino section in the downtown area. You can visit Casino Lisbon and view some historical sites like ruins of St Paul’s.

Friends_and_family Family

8/10

Excellent

17 Nov 2019

Verified traveler

Love the big water park. We didn’t get to use but it would be fun.

Friends_and_family Family

10/10

Exceptional

08 Nov 2019

HN

Luxurious Property, professional staff and unparalleled cleanness. Unreal experience.

Business Self

10/10

Exceptional

24 Oct 2019

Yee Man Joanne

Stay in great comfort!

Very comfortable rooms and great view. Friendly and helpful staff.

Partner

10/10

Exceptional

06 Oct 2019

Verified traveler

Nice stay here! Clean and tidy with friendly service

Leisure Family

10/10

Exceptional

03 Oct 2019

Verified traveler

I like the bathroom most. it is three separate design

Leisure Family

6/10

Pleasant

29 Sep 2019

Verified traveler

Unexpected that the extra pay for additional guest doesn’t include the breakfast

Leisure Friends

6/10

Pleasant

23 Sep 2019

Verified traveler

There was some drama trying to get the connected rooms even though we have made the request at the time of booking. The checking in counter was a mess because of the number of the tourists. The biggest downside is the room. Both rooms stink with cigarettes smell. It is a new hotel and the pool is indeed nice but not sure if I will recommend it.

Family

10/10

Exceptional

02 Sep 2019

Padiwrada

Is the best hotel in galaxy erae im im promise i stay all hotel inside galaxy is really the must best place .

10/10

Exceptional

25 Aug 2019

Verified traveler

Great stay

We had a great 2 day trip with the family. We look forward to visit again

Family

10/10

Exceptional

14 Aug 2019

Khaled

The best!

Best in here! And best location

Family

10/10

Exceptional

14 Jul 2019

Verified traveler

The rooms are spacious and will excellent services.

Leisure Family_with_children

10/10

Exceptional

03 Jul 2019

Verified traveler

Swimming pool is nice. Staff service are good. Great breakfast.

Leisure Family_with_children

6/10

Pleasant

02 Jul 2019

Verified traveler

High price for average service

Stayed here multiple times before, but the check in experience was the worst ever. The check in time is supposed to be 3pm, but we had to wait around for over an hr to get our room... I booked the room for 3 people, but could only find amenities for 2 in the room...

Family

10/10

Exceptional

01 Jul 2019

Cat

Excellent, will visit again. Great swimming pool, polite staff, many selection of food,

Friends_and_family Family_with_children

10/10

Exceptional

26 Jun 2019

Joe

Very good service and very valuable

Very good service and very valuable

Family

8/10

Excellent

06 Jun 2019

Sam

The staff at the Marriott are really fantastic and friendly. Always a great experience at the front desk.
The kids water slide was under repair which is a shame because it’s basically the reason we go there.

Our only bad experience was the in room food. It was terrible!! Ridiculously overpriced for what you get. I realise room service usually is but this was terrible!
Other than that, the stay was great!

Leisure Family_with_children

10/10

Exceptional

26 May 2019

Verified traveler

Excellent service with front desk Steven Diep

Partner

8/10

Excellent

03 May 2019

Verified traveler

nice hotel, clean and good view,convenience transportation

Leisure Family

10/10

Exceptional

20 Apr 2019

Michelle

Amazing

Pleasant stay

Family

10/10

Exceptional

01 Apr 2019

Verified traveler

Good location, right in the Galaxy Entertainment resorts. Plentiful food choices, cinema and casino.

Leisure Family

10/10

Exceptional

11 Mar 2019

Verified traveler

Facilities were excellent but the front desk staff were outstanding.

Business Self

10/10

Exceptional

09 Mar 2019

Verified traveler

A definite choice in Macao

A fantastic experience. Location is very convenient. Room is luxury and beautifully designed. Services by staffs were exception and very pleased to received a handwritten welcome letter in-room with a fruits prepared on table. At JW you don’t except nothing less.

Family

8/10

Excellent

19 Feb 2019

Verified traveler

Room is spacious, clean.
Hotel staffs are nice, but if they all can speak Cantonese would be perfect.

Leisure Friends

8/10

Excellent

15 Jan 2019

Yuen Chung

Good to stay

Overall good, wish can stay longer time

Partner

10/10

Exceptional

07 Jan 2019

Dawai

Hospitality
Professionalism
Ginuin care for the costumer
Great communication skills.
Passionate about helping customers and instan that the needs were made

Business_and_leisure Friends

10/10

Exceptional

27 Dec 2018

Yuen Ling Ivy

Clean and cozy

Family

10/10

Exceptional

11 Dec 2018

Matthew

Amazing hotel

Beautiful hotel, amazing view, wonderful facilities. Extremely friendly and courteous staff. Best hotel I have stayed in for a long time. Super comfy bed as well. Fantastic. 100 stars out of 10

Partner

10/10

Exceptional

05 Dec 2018

joern A vosswinkel

very nice Hotel and comfortable

Friends

10/10

Exceptional

28 Nov 2018

JAMES

Great stay...high end property with great service and amenities

Family

10/10

Exceptional

16 Nov 2018

CL

Friendly hotel staff in executive lounge and great view from room

10/10

Exceptional

15 Nov 2018

Verified traveler

Second time staying at this hotel. Away from the crowd near Galaxy hotel. Convenient access to shuttle buses which brings us to Starworld hotel on the other side of Macau. Friendly and helpful staff at the hotel; special thanks to Ciccy at the front desk who provided excellent service. Will be back in the future when we visit Macau again.

Leisure Family

8/10

Excellent

15 Nov 2018

Lai Chu

Relax stay at Macau JW Mariotte

Great services especially thanks for front desk staff - Scotfield, he demonstrates professional manner in handling guest request, spacious room
Good resort view👍

Family

8/10

Excellent

03 Nov 2018

Chi Ian

Over all good, just that i am not a fan of the aroma they put in the room.

10/10

Exceptional

27 Oct 2018

Bev

One of the best motels we have stayed in. The king executive suite was amazing, the amenities way beyond what we have ever received. Staff extremely courteous, even remembering our name. The atmosphere in the shopping area was welcoming and a great mix of shops. The floating pool was very relaxing. Maybe only one little improvement the food offered in the lounge could improve a small notch, maybe offer a cook to order menu of additional items, ie waffles, pancakes etc. certainly an amazing experience and would recommend everyone to try, well worth the money. Even better than Marina Bay Sands in Singapore, room and facilities way better and cost was also cheaper.

8/10

Excellent

27 Oct 2018

Verified traveler

Enjoyable vocation

room is big, clean and comfortable.
Water park is an attraction points to choose this hotel.
Staff are friendly.
I will choose JW Marriott again.

Partner

10/10

Exceptional

07 Oct 2018

Verified traveler

😀we were very happy with the staffs, hotel facilities and room.

10/10

Exceptional

06 Oct 2018

Tsocheng

Great service

JW Marriots is locate in the Galaxy Resorts. No problem to hang in the Resort for whole day. Especially, it had several pools shared by the visitors of all hotels in the resorts. It could be very attractive to kids.

Hotel's service is excellent. I had a very good rating on the front desk staff. Patient and helpful.

Room is not huge, but large enough. Warm and Cozy.

As it is in a resort, it usually needs some walks to get out of the resorts. If the main plan is to touring in the Macau Peninsula area, it may take you some time on the transportation.

8/10

Excellent

01 Oct 2018

Sze Wing

Will be back again

Nice stay at JW Marriott in Cotai like previous times. Only wish the pillow and mattress could be softer.

Family

10/10

Exceptional

09 Sep 2018

SUN LAU ALFRED

Excellent Services

Excellent Services

Partner

10/10

Exceptional

04 Sep 2018

Verified traveler

Nice hotel

Good facilities and caring receptionist. Nice experience.

8/10

Excellent

31 Aug 2018

ST

We were in group of 2 families and the front desk was very helpful in order to get us a connected room. Although we couldnt get the connected one for some reason, the front desk did try his best effort. The room service responded promptly and was very polite. Highly recommended.

10/10

Exceptional

14 Jun 2018

Verified traveler

great facilities and spacious hotel

excellent stall at the club lounge and house keeping blew us away. will definately come back!

10/10

Exceptional

04 Jun 2018

Verified traveler

Perfect customer service

It was great! especially the customer service, I can tell they tried their best to serve us, I felt like a valuable customer.

Family

10/10

Exceptional

27 May 2018

rio_cat

Modern & clean hotel in Galaxy Macau (Casio)

This hotel is a part of the Galaxy Macau complex, which is arguably the best casino complex in Macau. It has many luxury good stores & excellent restaurants (Man Ho restaurant in the hotel provide an excellent dimsum for lunch).

The room was modern & impeccably clean. We loved being able to walk into the casino / shopping area without having to walk outside (since outside is hot & humid even in May).

The hotel staffs were very friendly & accommodating. Overall, one of the best hotels I've ever stayed.

8/10

Excellent

27 May 2018

YA NUO

Lové this hôtel!

Was there for a business trip, quite convient.
New, clean, quiet.
I'll still choose this hotel next time.

8/10

Excellent

02 May 2018

Ide

Enjoyable short break at Macau

Must spare time and visit all the outdoor swimming pools.

Partner

10/10

Exceptional

06 Apr 2018

Daniel

Second time visiting the JW Marriott. Great place to stay with kids and make use of the pool deck. The daily special food menu offered in the lobby is of excellent value.

Family

8/10

Excellent

04 Mar 2018

Helen

LIKE

It’s a gorgeous hotel. But check out is early -11am. Normally 12 noon for other hotels..

10/10

Exceptional

07 Feb 2018

Choong Mann

A fabulous hotel stay in the Las Vegas of Asia

A fabulous hotel. Lives up to its reputation of being a JW Marriot Hotel.

Partner

10/10

Exceptional

30 Dec 2017

Christina

Hotel room is cozy and spacious. Room view is nice. Hotel staff are excellent! I will definitely choose JW Marriot again when staying in Macau next time.

10/10

Exceptional

07 Dec 2017

jodie

Amazing hotel and staff

We stayed here for 2 nights and couldn’t fault any of the staff....they knew us by name and were very attentive to anything we needed

10/10

Exceptional

29 Nov 2017

Gladys

Worth to stay hotel

Breakfast quality in Executive Lounge has exceeded my expectation

10/10

Exceptional

23 Nov 2017

Jana

Anniversary night

Everything was great .We enjoyed every moment.

Partner

10/10

Exceptional

19 Oct 2017

Ida

Fabulous stay. Fantastic service. 100% satisfied

Joyce was very helpful and professional! Excellent service from her and the concierge desk officer .

Family

10/10

Exceptional

17 Oct 2017

Anks

Absolutely Great Hotel

Really Like JW Marriott, Great Location, Service was Fantastic, Nice Pool As well.
Nice rooms as well (Especially With Pool View)
very happy with over all stay.
Definitely i will stay here again.

8/10

Excellent

14 Oct 2017

GRACE

Needs to improve your food quality

The food at the executive club was not as good as it used to be. We were disappointed!

Partner

10/10

Exceptional

09 Aug 2017

Suk Man

Room is clean, staff are friendly with excellent service