Okura Macau

10/10

Exceptional

13 Jul 2025

Vincent Kin Ning

Location - very good.

Staff - fantastic and awesome. They know what a 5 star customer experience is. First class with customers happiness in mind.

Resort deck - fantastic.

Room - good size and super clean.

Leisure Family

10/10

Exceptional

29 Jan 2025

Chris

Excellent stay. Staff were friendly, helpful and great with our kids. We would be happy to stay at Hotel Okura again.

Leisure Family_with_children

10/10

Exceptional

09 Aug 2024

Vitti

Very pleasant staff. Nice water park for kids.

Leisure Family_with_children

10/10

Exceptional

22 Jun 2024

wai leung

Good

Leisure

10/10

Exceptional

08 Mar 2024

Anthony Chung Ho

Staff was extremely friendly and helpful. Worthy of a 5 star hotel.

Leisure Family_with_children

10/10

Exceptional

29 Jan 2024

Jonathan

Was very pleasant stay with curious staff and well knowledge management. It was well chosen hotel and convenient location.

Leisure Family

10/10

Exceptional

04 Jan 2024

Wai Kwong

Excellent service provided by those friendly staffs.

Leisure Partner

10/10

Exceptional

23 Dec 2023

Min Yen Veronica

Excellent. Checked in late and was offered late check out automatically. Minibar is complementary. Would always be my first choice of stay .

Leisure

10/10

Exceptional

17 Dec 2023

Boon Hau

Excellent hotel! Will stay again!

Leisure Family

10/10

Exceptional

10 Dec 2023

Gary

Best hotel experience

Best hotel experience, among a few in Cotai Macau. Font Desk Manager and Customer Service personnel provided top-notch assistances to our arrival pick-up and late check-in. Would definitely stay again!

Partner

10/10

Exceptional

05 Dec 2023

Kui Ming

Excellent staff services. Excellent hotel condition. Convenient location. Nothing to complain about.

Leisure Partner

10/10

Exceptional

27 Nov 2023

Kenny

wonderful

Leisure Friends

10/10

Exceptional

23 Nov 2023

Ampaivan

Excellent *****

Leisure Family

10/10

Exceptional

13 Nov 2023

Jenson

If you have kids and celebrating their birthday, Okura Macau will prepare the room with kid tent in the room and provide fruit basket, birthday cake and a birthday box full of sweets and biscuits for the birthday boy/ girl.

At Level 6 of Okura, your kids can also enjoy 2 Galaxykiz activities per day.

As Okura is a Expedia VIP access hotel, you will also enjoy free Limo to and fro the airport.

Leisure Family_with_children

10/10

Exceptional

02 Nov 2023

Kamyar

The best stay

A massive thank you to Okura hotel for making our stay with them so special and we cannot wait to come back to them. Thank you for the amazing room upgrade and the unforgettable experience.

Partner

10/10

Exceptional

02 Nov 2023

Yik

Excellent service and big cosy room

Business Family

10/10

Exceptional

25 Oct 2023

Roberto

I LIKE EVERITHING

10/10

Exceptional

13 Oct 2023

PF

Excellent

Leisure Family

10/10

Exceptional

28 Sep 2023

Wai Pek

Ver helpful and friendly staff

Leisure Partner

10/10

Exceptional

27 Aug 2023

NGA KI

a very kids friendly hotel

Leisure Family_with_children

10/10

Exceptional

18 Aug 2023

Fung Yee

Service has been excellent, staff members are friendly, thoughtful and proactive!

Leisure Family_with_children

10/10

Exceptional

21 Jul 2023

Katy Pui Yan

Very warm and sincere welcome from staffs at the lobby. Exceptional service and friendly reception/check in from Chloe.

Leisure Family_with_children

10/10

Exceptional

21 Jun 2023

KA YI

Good!

Leisure Family

10/10

Exceptional

30 Apr 2021

Damon Stanley

Excellent staff service thru out my stay!

Friends_and_family Family

10/10

Exceptional

26 Aug 2020

SERGIO

Room was spacious and clean. All staff were friendly and helpful.
Whoever stayed upstairs kept running around all evening which was a bit annoying.

Leisure Friends

10/10

Exceptional

23 Aug 2020

Verified traveler

The staffs are very nice and polite. The are is clean as well.

Leisure Family

10/10

Exceptional

10 Jul 2020

MarcelMiranda

The room was comfortable and the amenities are great.
Top😎👍

Leisure Family

10/10

Exceptional

16 Jan 2020

Dens

This property is our favorite in Macau. As an expedia Elite guest, we got upgraded to a beautiful suite room, they have a wine and cake waiting for us as we entered the room. My wife was happy with the personalized Anniversary card.

Was looking forward to the waterpark at the galaxy but was disappointed to learn that its under maintenance until March.

Leisure Partner

10/10

Exceptional

07 Jan 2020

Pete

There's a Japanese tea set in the picture. I was expecting one in the room, and I be able to make some nice tea. But unfortunately, there's none in the room. The tea included in the room is not even that nice. And not coffee machine, only instant coffee.

Friends_and_family Family_with_children

10/10

Exceptional

04 Jan 2020

Chun Yeung

I love okura

The staffs are so friendly. The room is spacious

Friends_and_family Friends

10/10

Exceptional

29 Dec 2019

Verified traveler

It’s quite good, not only facilities but also staff attendance.
For my son, Hotel celebrates his birthday.
Giving us a bottle of wine for celebration.
Also at the restaurant, Yamazato Japanese restaurant,
Surprisingly they celebrated with birthday song and birthday desert.

Friends_and_family Family

10/10

Exceptional

25 Dec 2019

Francis

Overall great hotel brand and stay

Check in was challenging because they had conflicting records though it got sorted out. All the staff in the hotel were so nice and welcoming especially when we encounter Filipino members.

The bed could be better but it's alright.

Better coffee in the room hopefully.

Partner

10/10

Exceptional

25 Dec 2019

Verified traveler

Good service!

Very warm welcome and nice staff!

Friends_and_family Family

8/10

Excellent

18 Dec 2019

Verified traveler

I like service,room and facilities overall is 5 stars hotel standard

Business_and_leisure Friends

8/10

Excellent

14 Dec 2019

Lynda

Great location, used to stay at Galaxy but booked Okura because of the Water Park as I was traveling with my Son and his 2 young daughters and other members of the family. Individually booked 4 rooms. Unfortunately, Swimming pool and Water Park were closed during our stay. The two little girls were disappointed as they were looking forward to having fun at the Water Park

Friends_and_family Family

8/10

Excellent

12 Dec 2019

Nasu

It’s conveniently located and the staff are friendly.
However, the breakfast is so so in terms of taste and variety.

Leisure Family

4/10

Poor

09 Dec 2019

Verified traveler

I am writing to complain about the facility and staff during my stay. On 12/8 (3pm) The front desk (at G/f) told me that I was under superior group which cable to check in at 6/f. When I arrived there, I had been wait for more than 30mins without a proper seat to check in.
When I got into my room, I realised the WiFi, plug and tv didn’t work. I called to front desk and asked for help. A worker came and explained he will find a IT worker to fix the WiFi in 10mins but failed. I called to front desk again and asked a manger to come so that I can explain the problem. She came in apology but explained that their staff always try everything before releasing the room to guest. It made me super upsad and felt that all the failures in the room was caused by me?!?
Finally, I didn’t want to waste my time to stay in the room for fixing the issues, I went out for dinner and everything was fixed when I returned. However, There is no more explanation/ apologies about the failure. The most important thing is... all the issues happened at the hotel screwed up the 80th+ birthday celebration of my mother in law! I spent $1500+ per night at this hotel and totally didn’t worth it at all! Super disappointed.

Leisure Family

10/10

Exceptional

04 Dec 2019

LChan

The Resort Deck is a good option for families with children.

Leisure Family

8/10

Excellent

24 Nov 2019

VictorS

Facilities in suite was excellent. Staff team was very helpful.

Leisure Family

10/10

Exceptional

21 Nov 2019

Verified traveler

Aways feel good when back to Okura! The amenities is very caring, the room is spacious and bedding is comfortable!

Leisure Partner

10/10

Exceptional

06 Nov 2019

Verified traveler

Friendly staff and excellent service, got a room uograde as well as a complimentary bottle of wine from Expedia.

Leisure Partner

8/10

Excellent

05 Nov 2019

Verified traveler

Amazing rooms but check in was a bit slow

Rooms are amazing and well maintain. Strong showers and huge bath.

Check in was a bit slow in terms slow. They also got our name wrong, number of nights wrong, and we didnt get our complimentary bottle of wine until after two phone calls and it was only a small bottle when we got it. The hotel did generally sort things out quickly though so was still satisfied overall.

Friends_and_family Family

10/10

Exceptional

29 Oct 2019

Jacob

We really appreciate Hotel Okura’s effort to make our anniversary special. There’s cake, wine and handmade card waiting for us inside the room. We got upgraded to an amenities view and it was amazing. Thank you For making our stay here truly memorable

Leisure Partner

10/10

Exceptional

28 Sep 2019

Gregory

luxury and convenience

Impeccable service. Staff knew my name every time I got off the elevator. Upgraded to king superior, which definitely makes you feel like one! Took advantage of water park— definitely have never gone down waterslides and used a lazy river before work before! Access to very high end shopping and casino, if that’s your deal, as well as to wide array of food options at Broadway, all without going outside. ccess to your friends and colleagues staying at other galaxy-affiliates properties (JW, Venetian, Galaxy), also via corridors rather than sweating outside. Metro coming soon.

Business

10/10

Exceptional

20 Sep 2019

Verified traveler

Value of money
Excellent services
Will be my first choice for visiting Macao

Leisure Family

10/10

Exceptional

15 Sep 2019

Verified traveler

I like the bathroom set up with steam shower and a sauna room.
I like the TV channels set up.
I like the beach pool.
I don’t like the alarm noise of the elevators as it keeps on ringing.

Leisure Family_with_children

10/10

Exceptional

10 Sep 2019

Verified traveler

Excellent service

Family

10/10

Exceptional

10 Sep 2019

Verified traveler

Clean and spacious, ideal place for family vacation

Leisure Partner

8/10

Excellent

05 Sep 2019

Verified traveler

The services were excellent, the condition of the hotel was a bit old already.

Family

8/10

Excellent

04 Sep 2019

Verified traveler

Service was good and staff was so nice.
Facilities were variable.
Traffic was convenient.
Room was clean and comfortable.

Leisure Partner

10/10

Exceptional

13 Aug 2019

Verified traveler

Clean and spacious. Staff were friendly and helpful.

Leisure Family

8/10

Excellent

12 Aug 2019

Verified traveler

Comfortable stay

Good service and comfortable deco room. Our trip was disrupted by the typhoon the next morning as we needed to rush catching last ferry going back to HK. Slightly disappointed to cut short our trip. A very good hotel, will come back.

Family

10/10

Exceptional

24 Jul 2019

Su

We are there to celebrate my husband’s birthday. The staff was extremely helpful on preparing a small cake. The breakfast is nice as well. We also enjoyed the water park. Overall, a very nice hotel.

Leisure Family

10/10

Exceptional

05 Jul 2019

Choco

If there are more variety of entertainment we could enjoy, it will be great !

Leisure Family

8/10

Excellent

25 Jun 2019

Verified traveler

Will choose to stay again. The setting is nice with Japanese feel!

10/10

Exceptional

16 Jun 2019

Verified traveler

I spent two days with my kids in this hotel. We enjoyed the excellent swimming pools and facilities. The room is clean with a very good bathroom.

Leisure Family

6/10

Pleasant

11 Jun 2019

Verified traveler

The pool area is awesome but the non-smoking room we stayed at smelled smoke. They brought us an air purifier though.

Leisure

4/10

Poor

09 Jun 2019

Jacqueline

Okura? Don't bother.

Second visit to this hotel so hoping for great things. Service following an incident with the room door [safety catch] faulty and unable to shut left us frustrated and no apology.We were stuck in a room not able to get out until an engineer arrived. Staff unable to bring a small quantity of milk for our morning coffee without a payment of MOP 60. We were woken up by persistent knocking at 2.40am and then a phone call demanding that we open the door for room service [ which we did not order] Took ages to sleep again and then slept through breakfast.
On check out we pointed out these disappointments and were left with silence, then sorry sorry and bowing.No one could take responsibility and give a sincere apology.Sorry, Okura, but not going back.

Partner

10/10

Exceptional

28 May 2019

Verified traveler

Huge rooms , huge and luxury appointed bathroom with oversized bath . Very calming decor in the midst of the bustle of Macau

Leisure

6/10

Pleasant

11 May 2019

Verified traveler

Nice enough hotel but not worth the money

We upgraded to a suite which was lovely and completely worth it, but the executive club wasn’t great. Very little food that would please a western palate and also the beds are tiny in the standard rooms, which we aren’t used to. The service was nice enough but I was travelling with myself hubby and two kids andvthe booking said breakfast included but then we had to pay $20usd per kid for breakfast even though we’d paid extra for the club and paid for a room with breakfast. It all actually seemed like money grabbing. The pool deck was nice though.

Family

10/10

Exceptional

27 Apr 2019

Verified traveler

Extreme luxury, very contemporary and fantastic pool.....or should l say Water Park.

Leisure Partner

8/10

Excellent

23 Apr 2019

Verified traveler

staffs are extremely nice and attentive, I was amazed by their services.
The centralized air condition is filled with smoking smell for our non smoking room during the early morning and make us not feeling well, my kids and I were having seriously respiratory allergy after the stay .
Besides, i was expecting 3 sets of amenities when I book for myself and my 2 kids, but only two sets of everything in the room.
other than above, everything is perfect and i would definitely stay here again next time.

Leisure Family_with_children

10/10

Exceptional

22 Apr 2019

Agnes

Excellent environment and facilities. A walkable distance to the Taipa old town.

Leisure Family_with_children

10/10

Exceptional

21 Apr 2019

Verified traveler

Highly recommend

Nice room size and amenities provided, great shopping arcade and selection of shops and restaurants. The facilities are great, such as gym and outdoor swimming complex etc. A great choice for holiday.

10/10

Exceptional

13 Apr 2019

Verified traveler

The staff are nice. The hotel is clean. Everyone are satisfied. Very good service. Thanks for everything. We all had a great time here.

Friends_and_family Family_with_children

10/10

Exceptional

10 Apr 2019

Verified traveler

Just like other hotel in this resort, this is another high standard kind of hotel.

Leisure Family

10/10

Exceptional

10 Apr 2019

Sherman

Family visiting Macau

The hotel room is very spacious, and the design is very clean and minimalistic. The King size bed is an American sized King bed.
I very much enjoyed my stay with my wife and baby!

Family

10/10

Exceptional

28 Mar 2019

Verified traveler

Good, housekeeping service was wonderful ,staff did a very good job, thumbs up

Leisure Partner

10/10

Exceptional

26 Mar 2019

Eva

Hotel Okura is clean and comfortable. Love their toiletries. They even provide us with hair water which is not very common in other 5 Star hotels.

Partner

6/10

Pleasant

17 Mar 2019

Verified traveler

隔音效果仍有改善空間

Friends_and_family Friends

10/10

Exceptional

10 Mar 2019

Verified traveler

Nice property & good facilities in excellent lication.

Leisure Family

10/10

Exceptional

05 Mar 2019

Verified traveler

Great customer service and friendly staff a in general. Sukie, brought us to the 6th floor check in. She also offer refreshment while waiting for the

4/10

Poor

21 Feb 2019

Verified traveler

The whole room and furniture reeks of cigarette smell, weird as I was being double-confirmed at check-in that I don’t need a smoking room, and I barely had any sleep that night. Even worse, the shower is greasy, the floor is like oil-coated and I had to wear my slippers to shower. Found mold on the tea cup as well. It is very disgusting.... it’s the first time I’ve ever seen something like this in Okura, out of all the times I chose to stay here is because of the hygiene pursuits, this is the first time I get disappointed like this.

10/10

Exceptional

18 Feb 2019

Mathew

Fantastic hotel.

The bathroom was exceptional.

Partner

8/10

Excellent

06 Feb 2019

Verified traveler

A comfy stay, with relaxing ambience and friendly staff

10/10

Exceptional

02 Feb 2019

Verified traveler

Galaxy group is best

super nice suite with sauna facility inside

10/10

Exceptional

02 Feb 2019

Ray

The best hotel in Macau. I always choose this hotel when visit Macau. It has the best location, Nice casino, Good restaurants and Shopping mall. Just across street to local restaurant and Broadway street food. Free Shuttle to airport and ferry. Also the pool is large and very impressed.

10/10

Exceptional

15 Jan 2019

Verified traveler

Check-in service was great, the staff brought us to the executive lounge to check-in. Served us some tea and cakes while during check-in. Felt that the hotel has more privacy compared to the main Galaxy hotel. Staff were friendly, rooms were big, clean and in good condition, housekeeping was done well. Rooms with the \"Resort View\" had a very nice view.
Hotel is in the Galaxy complex, very convenient with plenty of food choices, shopping and a movie theater.

Friends

10/10

Exceptional

19 Dec 2018

Nymi

I told them we were celebrating our anniversary just a day ahead of our check in, and they had a surprise for us. Really warm and touching. The staff was nice.

10/10

Exceptional

18 Dec 2018

ROG

Wonderful service from start to finish. Upgraded room, complimentary wine, beautiful room.
Differnitely recommend the superior suite and Hotel Okura.

10/10

Exceptional

18 Dec 2018

Verified traveler

We had a upgrade room,big size and good view fantastic experience ,Thank you Expedia !

8/10

Excellent

17 Dec 2018

Verified traveler

Food selection for breakfast can improve

Family

8/10

Excellent

13 Dec 2018

Verified traveler

Clean, nice, no wow factor.
Small swimming pool and Jacuzzi.
Large resort, shopping, restaurants and casino sharing with 4 other hotels in complex.

Leisure Family

6/10

Pleasant

05 Dec 2018

Verified traveler

Everything is great except for unfriendly and rude staff in receptio .

Leisure Self

8/10

Excellent

29 Nov 2018

Verified traveler

Nice hotel

Family

10/10

Exceptional

19 Nov 2018

IL

Fantastic and a real 5 stars hotel!! Nice room nice pool! Would definitely recommend to friends n all travellers to macau!

10/10

Exceptional

16 Nov 2018

Yuen Chun

Clean hotel and efficient service

excellent service and very friendly staffs. The indoor swimming pool was very clean.

Partner

10/10

Exceptional

16 Nov 2018

Verified traveler

Good,and friendly, I will come back next time with my family and friends.

10/10

Exceptional

15 Nov 2018

Verified traveler

Good stay

Spacious room & comfortable bed.
Linked to Galaxy shoppe, plenty of retail choices.
Would stay here again.

Friends

8/10

Excellent

07 Nov 2018

Verified traveler

A good hotel.

Generally very good. It would be excellent if there is indication for shuttle bus and mouth wash in wash room.

Partner

10/10

Exceptional

01 Nov 2018

Joseph

First class every aspect. Will surely come back and highly recommended.

4/10

Poor

22 Oct 2018

Verified traveler

First I would like to say the GM really tired hard to accommodate us - really appreciated that.
Negative is the fact that all though the rooms are supposed to be non smoking the stink of smoke, so I wouldn’t recommend to go there with kids

Family

10/10

Exceptional

21 Oct 2018

Moon

Nice for family stay

Comfortable room with enough space for family, like the bathtub togather with an individual television! kid provide with kids size slippers, toothbrush and toothpaste!
Hotel staff is nice!
many restaurants downstair and nearby!

10/10

Exceptional

21 Oct 2018

David

Short Family Stay

A perfect hotel with a a relaxing atmosphere. We stayed 2 nights in a room with 2 double beds. (Be aware 2x125cm each) We enjoyed the facility’s including the large pool area with wawe machine and lazy river. We are definitely going back. The Galaxy area was also great with good shuttle buses to other compounds and also the ferry and airport.

Family

8/10

Excellent

17 Oct 2018

Chung Shing Andy

Short weekend in Macau

overall very good impression.

Partner

6/10

Pleasant

01 Oct 2018

Verified traveler

A low quality 5 star hotel

We requested a baby crib but actually its not for sleep but a play crib. The bedding is hard and definitely not for sleeping or even not a hotel quality. We have to asked the room service to add a cushion or bed covers whatever but finally we just leave it all night and baby sleep with us.

The king size bed, comparatively cleanness is not enough and can feel itchy on skin.

The bathroom is fine, up to standard with a Japanese style electric toilet.

The balcony, not able to access coz the glass door handle is broken. Don't even want to ask to fix and nothing interest out there.

Intermittent disconnection of WIFI.

The only thankfully is the top floor Japanese restaurant who did a very good service for our lunch.

Family

8/10

Excellent

30 Sep 2018

Rachel

Nice hotel

The hotel swimming pool is one of the reason why I chose this hotel, it is fun and you can spend the afternoon there with your family or sun breathing. There is also a indoor swimming pool and gym room at the top floor. It is really sweet of the hotel that arrange the surprise for the birthday guest. However, I found that there are few lights broken in the hotel room and it was a little bit dusty.

10/10

Exceptional

27 Jun 2026

Fu Soon

住宿

6/10

Pleasant

13 Apr 2026

Chin Man

BB很喜歡天浪淘園，有帳篷和BB床提供

Family_with_children

6/10

Pleasant

13 Apr 2026

Chin Man

前檯服務一般般，穿著和服的職員接待時，不太熱情，只是冷冰冰地叫我們排隊，三點辦理入住時，只剩下吸煙房間，但對於不吸煙人士來說，不想住吸煙房間，幸好前檯職員盡力地問房間情況，換了行政客房。酒店設備是十分良好，只是廁所間長期有一陣異味。
天浪淘園照舊正常發揮。房間服務相當熱情，會主動問有什麼需要。到了晚上，打電話給房間服務要求薰衣草枕，但可惜沒有庫存，可能太晚要求了，但有建議其他選擇，服務很到位。

Partner