KIT YING
Service was great. Nice hotel. Highly recommend
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Banyan Tree Macau
Macau · Macau - China
Avenida Marginal Flor De Lotus, CotaiView location
9.4/10Excellent1,000 Reviews
Cleanliness9.2/10 9.2
Service9.4/10 9.4
Comfort9.6/10 9.6
Condition9.4/10 9.4
Location9.2/10 9.2
Neighborhood9.0/10 9.0
Amenities9.4/10 9.4
See all ratings- Hotels with charm
- Sustainability certification
- Hotels with spa
- Design
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Banyan Tree Macau
The award-winning luxury hotel Banyan Tree Macau is ideally located in the vibrant Cotai city. Attractions such as Macau Jockey Club, Macau Stadium and Pavilion, Macau Olympic Aquatic Centre and Orient Macau Golf Club can be found in the surrounding area.
Taipa Ferry Terminal and Macau Heliport can be reached within a 10-minute drive, while Macau International Airport is only a 15-minute drive away. The rooms of this exclusive resort are luxuriously appointed and feature a modern, contemporary style design with traditional Chinese elements.
Guests can indulge in total relaxation in the award-winning spa area or work out at the state-of-the-art gym. Other first-class services and amenities include an indoor pool, a large outdoor pool, meeting and conference rooms as well as a grand ballroom.
Fine dining options include two excellent restaurants, a lounge and a pool bar. A perfect hotel both for business and leisure travellers looking for style and luxury.
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When you stay at Banyan Tree Macau in Taipa, you'll be connected to a shopping center, within a 5-minute drive of Cotai Strip and Venetian Macao Casino. This family-friendly hotel is 0.5 mi (0.8 km) from Mandarin's House and 0.5 mi (0.8 km) from Macau Olympic Complex (Macau Stadium).
Make yourself at home in one of the 256 individually decorated guestrooms, featuring refrigerators and free minibar items. LCD televisions with pay movies are provided, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.
Conveniences include safes and desks, and housekeeping is provided daily. Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. A roundtrip airport shuttle is complimentary at scheduled times.
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
11:00 AM
Hotel policies
EarthCheck
Professional property host/manager
Pets not allowed
Cleaning and safety
Sanitization
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-out is available.
-
Special Instructions
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. According to Macau Law No. 16/2021, visitors are required to provide the incoming passenger card issued while clearing immigration. If the card could not be provided, guests are not allowed to stay.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Guests must contact this property in advance to reserve rollaway/extra beds
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Guests must present the credit card used to book their reservation at check-in. The hotel reserves the right to cancel the reservation if this condition is not met.
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Optional fees
- Fee for local cuisine breakfast: approximately MOP 327.8 for adults and MOP 206.8 for children
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: MOP 1147.7 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
Chinese (Cantonese)
English
Chinese (Mandarin)
Nearby attractions
Macau Olympic Complex (Macau Stadium)
0.7 km / 0.4 mi
Museum of Taipa and Coloane History
0.8 km / 0.5 mi
Galaxy Macau Casino
0.8 km / 0.5 mi
Qube at the Venetian
0.8 km / 0.5 mi
Rua do Cunha
0.9 km / 0.6 mi
Mandarin's House
0.9 km / 0.6 mi
Four Faces Buddha Shrine
1 km / 0.6 mi
Taipa Houses-Museum
1 km / 0.6 mi
Tai Pa Village
1 km / 0.6 mi
TeamLab SuperNature Macao
1.1 km / 0.7 mi
Flower City Garden
1.2 km / 0.7 mi
Galaxy International Convention Center
1.2 km / 0.7 mi
Our Lady of Carmel Church
1.2 km / 0.7 mi
Shoppes at Venetian
1.2 km / 0.7 mi
Cotai Arena
1.2 km / 0.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2008
- Year of most recent renovation: 2011
- Number of floors (main building): 22
- Suites: 243
- Villas: 10
- Accessible rooms: 3
- hotel
- American Express
- JCB
- MasterCard
- Visa
- City centre
Show 59 more facilities & services
- Bus/Train station
- Nearest Bus / Metro Stop
- Golf course
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fi
- Valet parkingExtra charge
- Airport ShuttleExtra charge
- Room serviceExtra charge
- Laundry serviceExtra charge
- Babysitting serviceExtra charge
- Multilingual staff
- 24-hour securityExtra charge
- Bellboy serviceExtra charge
- Air conditioning in public areas
- Hotel safe
- Currency exchange facilities
- Lift access
- Shop
- GardenExtra charge
- Sun terraceExtra charge
- Gym
- NewspapersExtra charge
- Luggage roomExtra charge
- BarExtra charge
- Restaurant: 3
- Non-smoking area
- Smoking areaExtra charge
- Highchairs
- Poolside snack barExtra charge
- Banquet hall
- Air conditioning in Restaurant
- Conference room
- Indoor freshwater pool: 1
- Outdoor freshwater pool: 1
- Sun loungersExtra charge
- ParasolsExtra charge
- CasinoExtra charge
- SaunaExtra charge
- Steam bathExtra charge
- Hot tubExtra charge
- SolariumExtra charge
- Massage
- Hairdressing salon
- Spa centreExtra charge
- EarthCheck Certified
- Breakfast
- Breakfast buffet
- Buffet lunch
- À la carte lunch
- Set menu lunch
- Buffet dinner
- À la carte dinner
- Set menu dinner
- Non-smoking establishment
- FitnessExtra charge
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SUITE STANDARDSUITE • STANDARDSUI.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Macau
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBanyan Tree Macau
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Banyan Tree Macau
100
reviews shown
Anthony
Banyan Tree Macau was a pleasant stay. The room was very large and spacious. The plunge pool in the room was a nice feature, however the water was cold and there was a slight overpowering chlorine smell in the room. Also buffet breakfast was very average
Wantok
A stay at a Banyan Tree property should be on everyone's bucket list. This property in Macau is a true escape, an oasis in the madness of Macau.
Verified traveler
Very nice property. Quiet yet near the casino. Room pool is very nice and relaxing. Room is spacious.
Anna
the hotel room is very spacious, breakfast with variety of choices. Very decent night to stay with family. If the indoor pool with water temperature adjustment will be even better.
HC William
A comfort hotel
A very good experience. The room is clean, tidy, and very comfortable. The breakfast is excellent with a varity of food.
Verified traveler
Amazing stay at Banyon tree.
Could not fault this hotel.
All staff so friendly & helpful. Our 1st room was near elevator & we heard a constant thump. Staff were very appologetic & we were moved to a different room the next day which was quiet.
Room is huge & incredible. Bed was super comfortable & the warm pool was very relaxing. Large beautiful bathroom with great amenities replaced twice daily. Excellent double shower,smart toilet & cedar tub.
Belon was excellent for breakfast & dinner.
The only issue was the egg station- some days the eggs were pre-made so not very good.
Indoor pool & outdoor pool for Banyan Tree guests only were both great.
I highly recommend this hotel.
Could not fault this hotel.
All staff so friendly & helpful. Our 1st room was near elevator & we heard a constant thump. Staff were very appologetic & we were moved to a different room the next day which was quiet.
Room is huge & incredible. Bed was super comfortable & the warm pool was very relaxing. Large beautiful bathroom with great amenities replaced twice daily. Excellent double shower,smart toilet & cedar tub.
Belon was excellent for breakfast & dinner.
The only issue was the egg station- some days the eggs were pre-made so not very good.
Indoor pool & outdoor pool for Banyan Tree guests only were both great.
I highly recommend this hotel.
Sau Mei May
This is my second time stay At the banyan tree macau. Still good service and nice room. Value for money. I will definitely come back next time.
Verified traveler
Overall I enjoyed the room and the service of the hotel for this time. The only thing was the leakage of the waterpipe in the shower room which made my little baby a bit scare.
See Ling
It was a comfortable and luxurious stay. The staff of the hotel were all intimate and attentive to my need. Thank you Rebecca of the reception counter to book the restaurant to celebrate my birthday.
StephK
Excellent experience.Room is very big with a big wood tub and a pool with always-warm water
May Wah Mimi
Excellence
Very comfortable, service is good too
Alison
5 star and then some
This is one of the most luxurious hotels we've stayed in - starting with the essential oils customized every day to the relaxation pool, dual headed rain shower and soaking tub in our room. The wave pool/beach was a huge hit with the kids.
We stayed one night but would have loved to extend. Everything was beyond excellent including the service. Thoughtful details throughout.
We stayed one night but would have loved to extend. Everything was beyond excellent including the service. Thoughtful details throughout.
Jennifer
Elegant, opulent, indulgent. 6 stars!
From the moment we arrived to the last second we felt special, pampered and spoilt! From the complimentary upgrade to the lovely staff, my family and I were really thrilled with our Banyan Tree experience.
R
like: indoor pool
dislike: mattress had some dodgy stains and uncomfortable
overall: still a great hotel but def needs a renovation eg to the mattresses
dislike: mattress had some dodgy stains and uncomfortable
overall: still a great hotel but def needs a renovation eg to the mattresses
Gloria
Amazing hotel and service
Everything about our stay was great from start to finish. Initially, there was a leak in our room which kept us up all night. The next day I spoke to the staff and immediately we were given an upgrade to a beautiful suite. Service was very timely and professional. Hotel was beautiful and food was lovely.
Mike James A
Luxurious comfort, excellent service again :)
Beautiful room, great service at the Banyan Tree again!
Henry
Quite nice. I would like to stay again in the near future.
Ming Shun
Great Hotel
The hotel is great. Everything is almost as perfect as it should be. Except 2 things, for a hotel opened in 2011, the mantainence team is not doing a great job.
Secondly, if you are using the gym, it has very few resistance training equipment and the gym’s air conditioning is quiet bad.
Other than these minor setbacks, it is still a great hotel. Considering what they provide. A solid 4.8/5
Secondly, if you are using the gym, it has very few resistance training equipment and the gym’s air conditioning is quiet bad.
Other than these minor setbacks, it is still a great hotel. Considering what they provide. A solid 4.8/5
Mardo
amazing rooms the service is out of this world very elegant and clean hotel recommended for luxury stay
Mandy
1st class experience. Would like to come here for the second time.
Micky
6 Star Family Holiday
From the moment you step foot into the foyer you feel welcomed by the friendly staff. The room, bed, relaxation pool, double shower, pool area and shopping precinct are all second to none. We hope to be back!
Michael
Lovely time at Banyan Tree
Lovely time st Banyan Tree.
Loved the water park.
Lots of restaurants at different price points to pick from in Galaxy complex.
AC very lould. Room beautiful but lights, blind etc perhaps more complex to use than in a regular hotel room.
Loved the water park.
Lots of restaurants at different price points to pick from in Galaxy complex.
AC very lould. Room beautiful but lights, blind etc perhaps more complex to use than in a regular hotel room.
anthony
Very nice hotel
Very clean and very good experience with hotel and staff
sk
Spacious rooms with excellent service
Great.
Staff quite helpful
Room air conditioner made lot of noise
Staff quite helpful
Room air conditioner made lot of noise
bela
Great environment and relaxing. The bed is very comfortable. I would definitely come back for the pool and slide.
Dolphin
Nice and cozy stay
All the staffs were super friendly and helpful!! Room is clean and comfortable. Very pleasant and happy stay!!
Augus
Great hotel
One of the best hotel we ever stayed. Kids loves the pool in room. Amazingly water kept warm throughout the night. Amazing housekeeping who kept topping up amenities throughout the day. Changing towels during turndown service. Love it!
Cheng
The check-in was OK. However, the breakfast was not up to standard. The sausage and fry potato is cold. The staff who cook the omelette/noodle during breakfast has a black face.
Apart from the food and the attitude of a particular staff, the cleanliness and condition of the hotel is quite OK
Apart from the food and the attitude of a particular staff, the cleanliness and condition of the hotel is quite OK
Mike
Sheer luxury: an ideal romantic getaway!
Room is sheer luxury; resort is stylish; food was delicious with a very good selection; service was gracious and prompt: everyone is well trained in hospitality care. A wonderful stay: thank you Banyan Tree - it was a very special anniversary for us. I hope we’ll be back!
Rocky
An awesome place to stay
One word. Amazing!
KWOK HO
Overall ...Facilities are heaps good.
But staff could be more efficient. I have ordered an coffee machine .. it took more than 20 mins to be arrived.
But staff could be more efficient. I have ordered an coffee machine .. it took more than 20 mins to be arrived.
kanny
The room is very beautiful and comfort. Good experience.
CHANGJAE
service good & staff kindly
Service good & staff kindly, Have a pool in room.
A luxurious house.
A luxurious house.
Verified traveler
Nice hotel but over prices
Very nice and beautiful hotel. The price too expensive. The food at the hotel just average level and the service so so. The spa was just ok. Over all we were only enjoy the room only.
Yasmine
Need a Nespresso machine
Pleasant stay, nice and relaxing place. Enjoy the pool. But the only thing is there should be a coffee machine in the room.
AnnaC
Great stay
I had my birthday celebration in Banyan Tree. The staff was very helpful and the birthday cake was great. The pillow was too soft for us. If the hotel could provide better pillow our stay would be much better.
Verified traveler
Best place to relax
I really enjoyed my stay in Banyan tree Macau. I stayed in the cotai pool suite room which is very clean and spacious, and equipped with an indoor pool and a wooden bathtub. There is also complementary frangrant oil in room which made me felt so relaxed. Room and Hotel facilities are awesome. Staffs are nice and helpful. Buffet breakfast is not particularly outstanding but still very nice. Will definitely recommend to friends and family. Hope to stay again for my next Macau trip.
Ryo
Nice hotel, little outdated
Overall nice hotel, condition of facilities needs improvement, breakfast display is outdated
Verified traveler
Very nice hotel with spa in room. We like the environment a lot and we highly recommend this hotel.
Verified traveler
Best Hotel in Macau
Excellent services with personal touch and heart!
Great amenities with so much water activities!
Each room has its own pool.
Must try!
Great amenities with so much water activities!
Each room has its own pool.
Must try!
Verified traveler
I expected more
The room has an amazing layout and looks great on first impression. The indoor and outdoor pools are also spectacular. However, the pool in the room makes the room quite humid and if the air-conditioning is not on high enough there is a definite smell of mold in the air.
The room was not thoroughly clean as you would expect of a high-standard hotel.
The air-conditioner and pool make constant noise as the pool water is filtered.
The staff were generally friendly and helpful but some staff could use more friendliness training.
The bathroom was great with an excellent double shower. The bed was comfortable.
The room was not thoroughly clean as you would expect of a high-standard hotel.
The air-conditioner and pool make constant noise as the pool water is filtered.
The staff were generally friendly and helpful but some staff could use more friendliness training.
The bathroom was great with an excellent double shower. The bed was comfortable.
Thin Ken
Lovely room and great facilities for the family
Great place for the family. Wave pool, spa and other facilities were great. Oh yes and the pool in the room....the kids just loved it.
Eva
Nice stay
The room was very spacious and the staff are so friendly and helpful. We enjoyed also SPA a lot.
Verified traveler
Check in
Been here many times, one problem is late check in - suppose to be able to check in at 3pm but it delayed to 5pm. The manager gave us a free afternoon tea and upgrade to comfort us. We really appreciate that, but the same happened a few times before. Great service but maybe the hotel should consider hire more cleaning staff to clean up the rooms so the guests are able to check in on time.
Ada
Beautiful hotel, great location for everything.
Will tell my experience to friends.
Will tell my experience to friends.
kate
Nice hotel, nice room but won't return
I booked Cotai suite for my 4 day birthday celebration trip with my family. I had booked Galaxy hotel suite but based on my friend's recommendation, I changed the booking with high expectation. I am a frequent traveller and have stayed in many hotels around the world but... I would not go bacm there. As my friend recommended, the hotel was nice.
Good:
1. Nice room with good space
2. Good hotel facilities as expected at hotels like Banyan Tree
3. Nice indoor and outdoor swimming facilities
Not so good:
1. Due to the Jacuzzi, the room was damp and the bedding was damp (the cleaning service was ok). Whatever the reason, sleeping in a damp bed is not exactly pleasant. First night was really bad, Second and third slightly better.
2. The air conditioning did not work well enough to dry up the room. This left mouldy smell around the room
3. I couldn't take it and wanted to open the door to the balcony for ventilation. The handle was removed although there was a warning about how you should be careful when opening the door. Had to call the housekeeping to open it and out of 4 doors, the technician came and only opened 1 of them.....
4. Not too bothered about it but maybe other hotels have spoiled me with their extra service... I arrived 1 day before my birthday, which I have disclosed at check-in. No further comment/action?
Not so relaxing... although some essential oil/aroma after a swim got me relaxed a bit.....
Good:
1. Nice room with good space
2. Good hotel facilities as expected at hotels like Banyan Tree
3. Nice indoor and outdoor swimming facilities
Not so good:
1. Due to the Jacuzzi, the room was damp and the bedding was damp (the cleaning service was ok). Whatever the reason, sleeping in a damp bed is not exactly pleasant. First night was really bad, Second and third slightly better.
2. The air conditioning did not work well enough to dry up the room. This left mouldy smell around the room
3. I couldn't take it and wanted to open the door to the balcony for ventilation. The handle was removed although there was a warning about how you should be careful when opening the door. Had to call the housekeeping to open it and out of 4 doors, the technician came and only opened 1 of them.....
4. Not too bothered about it but maybe other hotels have spoiled me with their extra service... I arrived 1 day before my birthday, which I have disclosed at check-in. No further comment/action?
Not so relaxing... although some essential oil/aroma after a swim got me relaxed a bit.....
MICHAEL C C
Marvellous
Excellent experience
Verified traveler
Clean and spacious
It was an amazing stay
Verified traveler
Beautiful rooms with very pleasant staff
Great hotel with beautiful room. The pool inside the room is particularly special. The indoor pool also really nice with great views. Unfortunately the main outdoor pool was closed during our visit for cleaning.
The only problem was that there was no information at the ferry terminal on which bus to take (turns out you need to take the Galaxy bus to the Galaxy and get off there).
We went for an anniversary celebration so the hotel was kind enough to give us a cake and bottle of wine which were great.
We had in room dining - while the cold cuts were not great, the rest of the food was nice. Breakfast was very nice indeed - good quality and variety with very good service.
Would go back on a future visit to Macau.
The only problem was that there was no information at the ferry terminal on which bus to take (turns out you need to take the Galaxy bus to the Galaxy and get off there).
We went for an anniversary celebration so the hotel was kind enough to give us a cake and bottle of wine which were great.
We had in room dining - while the cold cuts were not great, the rest of the food was nice. Breakfast was very nice indeed - good quality and variety with very good service.
Would go back on a future visit to Macau.
Cindy
Gorgeous Gorgeous Gorgeous
I loved this hotel. Once I saw the hotel from outside I knew I would love the hotel. The lobby was very pretty and spacious. The room we were upgraded to due to a mistake on their end was amazing. It was doubled our original room size and the view was amazing. The toilet was heated with many different options to flushing and lid opening and closing. The shower had two shower heads with different pressure (which I loved) and the bath tub was literally the look of an olden day chinese bath tub. It was awesome. My husband surprised me with a rose petal milk bath with champagne and it was wonderful. The staff were very friendly and respectful. Also, our rooms had complimentary breakfast so we got their congee breakfast set and it was literally the best congee we ate in china. Also, the old macau village is only 5 min car ride away behind venetian hotel which is connected to the banyan also, but its a 15 to 20 min walk from the hotel through the shopping mall. (lots of yummy street food and tourist shopping) BUT OVERALL Awesome hotel.
Verified traveler
Nothing to criticise. Everything is top notch.
Verified traveler
Sanctuary experience
Amazing experience in Banyan Tree group always, so does Macau. Staffs are friendly and nice, environment also great including view and near from Pier by shuttle bus.
Chua
excellent
indoor pool
Tjin Yang
excellent
Verified traveler
excellent stay
stayed in banyan tree many times and really enjoy the in room facilities
Irenka
Beautiful Birthday Stay
This was by far the best birthday I've had. The staff at the hotel is very professional and friendly, rooms are spacious and clean. I had an amazing time. The best breakfast ever and the restaurant serves the best curry!!!
jinny
Problem at the pool area
Didnt like that they only allowed in 4 people in the pool area when i had three kids all under 8, my hub and I and my helper with me. Then they said 5ppl max. Although i told them I couldnt go into the water and my helper had to look after my three year old, they insisted my husband Go back up to the hotel. Although later on, they called back my husband when they realized my 6&8 year old were alone in the water... wasted my time trying to convince them for almost half an hour. Never had a problem when staying at the Galaxy, Okura, and JW Marriott.
Florence
Clean and Spacious Hotel
Well if the 2 beds option had slightly bigger beds it would be better. I have stayed at the neighboring hotel and they had larger beds
USB or HDMI inputs were hidden and couldn't view my own show.
Overall the room itself was spacious and we had an excellent view of the Grand Resort Deck.
The staff was very nice and polite.
However slightly disappointed that the Galaxy Group cancelled the shuttle service to \"other hotels\"
USB or HDMI inputs were hidden and couldn't view my own show.
Overall the room itself was spacious and we had an excellent view of the Grand Resort Deck.
The staff was very nice and polite.
However slightly disappointed that the Galaxy Group cancelled the shuttle service to \"other hotels\"
Oiyin Jenny
It was fantastic. They gave us complimentary birthday cake with hand writing celebration card to my wife. My wife was really happy so I was happy too. Great.
JENNIFER K T
Pool inside room is flooding my room
Very disspointing, the pool in the room is flooding, it showed that the infrustrure of China is really bad. This vocation is to celebrate my birthday but it ruined my birthday mood. The manager kept saying sorry and upgraded my room at the end but i decided Not to come to this hotel again again more!!
Verified traveler
Hotel is in a big Tourism complex
You have shopping, spa, casino, cinema and many choices to spend your time
You have shopping, spa, casino, cinema and many choices to spend your time
Jack
Excellent service and nice hotel
Staff is really friendly and helpful. The facility of the hotel is really nice. We are really enjoy the spa and the service is amazing. The spa staff is really friendly and they are detail-oriented. They will care about our feeling and feedback in each single step. I highly recommended this hotel.
Shannon
luxurious
Our stay was a wonderful vacation, but a little too short. It just means that we need to come back.
Verified traveler
Overall is not too bad but the service and the condition of the restaurant (breakfast) is so disappointed. Suggest to give a proper training for them to meet the 5stars hotel standard.
Verified traveler
It was a very nice experience. The room was spacious and luxurious. Had a very memorable time there. Definitely recommended if you're bringing someone special to Macau!
Verified traveler
Relaxing and Romantic place to stay..
Overall it was a great experience. The room was big. The bed is so comfortable. The in suite pool is very romantic. The toilet bowl is technologically amazing. We really enjoyed our stay in Banyan Tree Macau. We'll certainly recommend it to our friends.
john
Amazing
A making 100 square meter size room
Breathtaking
Breathtaking
Huw
Wow, what a hotel!
The hotel rooms are simply stunning and the pool in your room is a great addition for relaxing.
The breakfast is also superb, so make sure you leave enough time for this.
The courtesy bus service is provided by Galaxy, so that's the one to look out for at the ferry terminal
The breakfast is also superb, so make sure you leave enough time for this.
The courtesy bus service is provided by Galaxy, so that's the one to look out for at the ferry terminal
mary adeleine
Unique Hotel, Great for Family Vacation
My family enjoyed our stay so much, hotel has unique features, such as the indoor pool. The Wave pool and beach like resort pool was really cool. We Like the convenience of having good restaurants and shopping area in the whole galaxy complex. Shuttle service was very helpful too. Filipino Hotel staff were excellent.
Verified traveler
Excellent.
Excellent! Great room. Spacious and clean. Part of Galaxy which offers a lot to do. Great choice of shopping and leisure. I guess my only point would be that the room pool was not hot enough. Ended up not being a pool or hot tub and therefore not really usable.
Vi
Luxury at its best
We stayed here for three nights for a luxurious stay in Macau. We found this hotel very good, friendly staff, excellent breakfast, good room service and facilities. Oh not to forget, they had excellent view from the room. However, the only thing we didn't like was that their beds and pillows that were not so comfortable. Else, overall stay was extremely good.
chun wang
best place in macau
best place to relax and unwind for a vacation ....
Christy
Love Banyan Tree!!!
Perfect stay at banyan tree Macau again! it's my 4th time to stay in this hotel. At a convenient location, connected to the Galaxy Resort. We had a great time at the grand resort deck water park. Breakfast buffet was perfect too, plenty of choices but a little pricy. Price level is similar to a lunch buffet.
We will be back!
We will be back!
Verified traveler
Best Hotel ever
best stay ever
enjoy everything from the first step
enjoy everything from the first step
Ben
Perfect hotel
Do yourself a favour and stay at this lovely hotel
Kin
Excellent option for a quick escape from HK
Having a nice long spa pool in the room was soooo cool! The outdoor water facilities at the Galaxies complex were also excellent, except one could never find a tube for the Rapids ride. Overall an excellent option for a quick escape from HK. Only complaint was the check in lady, who wouldn't check us in because I booked my room without using my middle name, thus it didn't exactly match my ID. Maybe she was a bank teller at her previous job.
Marion
Luxurious rooms
This is part of the Galaxy casino/hotel complex and the building exterior is gold and a bit glitzy/tacky (designed for the mainland China gambling tourist, not a typical Banyan Tree understated elegance) but the interiors and rooms were superb. Thank goodness for the private Banyan Tree pool as the main Galaxy pool is a zoo of kids (though one Chinese staff member was more eager to prevent our entry than welcome us as hotel guests, questioning our early check-in card). Belon sunday champagne brunch on top floor was absolutely superb! One of the best ever. The service was excellent from Filipino and Nepalese staff overall, hit and miss from Chinese staff. Some seem to think they're there to enforce rules and others go out of their way to be helpful, depsite English communication issues.
THe regular rooms are luxurious enough not to require any upgrade.
THe regular rooms are luxurious enough not to require any upgrade.
Verified traveler
STAY HERE FOR AN AWESOME TIME
awesome hotel. best on the strip
MungWanAvina
Banyan Tree Hotel in Macau could be better
The dimmer switches in room didn't work properly. And the noise of the water drainage was disturbing too. Hotel could be better well-maintained.
wallace
family weekend getaway
It always has been good quality and excellent services from Banyan Tree. We continue to stay in the hotel for a weekend getaway almost once a year or two. The hotel services and facility are keeping up to standards, but no longer very much a surprise to frequent visitors like me and my family. Looking at the many new hotels opened offering similar good services around the same area, it is either giving more attractive stuff there, or may need to have some adjustment in the price in order to keep up the competition.
Verified traveler
Hotel services were good. Room was clean and comfortable. Our kids enjoyed the swimming facilities very much. They also liked the small pool inside the room. An enjoyable stay.
Chan
clean and comfortable
complimentary cake was provided upon check in for birthday celebration. nice staff and room was excellent.
Andes
A Wonderful Experience
Both the hardware and services of Banyan Tree Macau are excellent! We arrived at the hotel at noon before the room was available for check in. Daniel in the front desk issued us a pre-check-in card so that we could enjoy the hotel facilities immediately. The hotel room is spacious, and my 6 year old daughter found the in-room swimming pool most fantastic, while I prefer the comfortable Chinese couch as big as a bed. The hotel is connected to all key sight-seeing hot spots through the terminus of free shuttle buses outside the Galaxy hotel, which is within 10 minutes walk through the shopping arcade in the lobby of Banyan Tree. In all, a wonderful experience.
WAIWAN
Good for kids
room was so big. My kids enjoyed soaking in different bathtubs.
Resort is big and funny, sands, slides, etc.
Resort is big and funny, sands, slides, etc.
Verified traveler
Good value but FC needs better service
The staff at concierge were superb. Excellent service. However the front office was a bit messy, check in time was already rather late at 3pm and the room wasn't ready until 4 something although it was on a weekday. The staff was not apologetic about it either. Breakfast was great, love the freshly squeezed juice. Housekeeping staff were observant and efficient, thumbs up.
wai sze
good!
Jack
Awesome! You get what you pay for it
This hotel is part of the Galaxy Resort in the Taipa area of Macau. This is the area you want to be in - it sports the best hotels in Macau including the Galaxy Resort and the Venetian which is right next door. The hotel itself is extremely lavish with impeccable service and enormous rooms - easily the among the most luxurious places we've ever stayed in. The Galaxy Resort is also filled with fantastic amenities including a mini water park which has a wave pool, lazy river, a few water slides and a poolside bar. Our stay didn't come cheap but you definitely get what you pay for.
stanley
Wow, for the time of your life!
From the moment we arrived we were treated royally. Daniel at the desk could not be have been more helpful. The room was luxurious with a relaxing pool, great views and a state of the art tv and other appliances. The bath was japanese style but huge.
The staff was extremely courteous and helpful. Gary in the dining area explained the chinese food to us .
The spa wAs magnificent. Meditative and rich. The massage was professional and reflected special training.
The gym ,swimming pool, sauna and steam room were clean and aaron assisted us with the machines which had built in internet. Although I belong to an upscale club in the states i have never seen these 21st century machines.
All in all i rate it way above a 5,
The staff was extremely courteous and helpful. Gary in the dining area explained the chinese food to us .
The spa wAs magnificent. Meditative and rich. The massage was professional and reflected special training.
The gym ,swimming pool, sauna and steam room were clean and aaron assisted us with the machines which had built in internet. Although I belong to an upscale club in the states i have never seen these 21st century machines.
All in all i rate it way above a 5,
Bex
Close to everything! Fantastic service everywhere!
Very very enjoyable experience!
Stayed in room 2316 for one night!
Free upgrade! Room was spacious and fabulous view, atmosphere and hotel where amazing. Breakfast in Saffron had way too much choice:)
Def. coming back next year. !!!
Only down side room in toilet wasn't so clean on the floor and hand wash holder sometimes got stuck and liquid wouldn't come out.
Stayed in room 2316 for one night!
Free upgrade! Room was spacious and fabulous view, atmosphere and hotel where amazing. Breakfast in Saffron had way too much choice:)
Def. coming back next year. !!!
Only down side room in toilet wasn't so clean on the floor and hand wash holder sometimes got stuck and liquid wouldn't come out.
Verified traveler
Very enjoy in this Hotel. The room is very good and very big.
Verified traveler
Fantastic Banyan Tree - a must do!
it was an exceptionally great stay at Banyan Tree Macau - very attentive staff and a beautiful room made this stay so memorable that despite of the many activities possible outside the hotel in Macau one didn't want to leave the room -
the beds were heavenly, the room large, spacious, the atmosphere of the full hotel in general exceptionally relaxing and the staff so attentive that a next stay and long term loyalty to Banyan Tree my end is absolutely guaranteed.
the facilities offered from Spa all the way to food served in a tranquil relaxing environment is a must do that I can fully recommend. We felt very sad to go and will be back very very soon.
Thank you Banyan Tree.
the beds were heavenly, the room large, spacious, the atmosphere of the full hotel in general exceptionally relaxing and the staff so attentive that a next stay and long term loyalty to Banyan Tree my end is absolutely guaranteed.
the facilities offered from Spa all the way to food served in a tranquil relaxing environment is a must do that I can fully recommend. We felt very sad to go and will be back very very soon.
Thank you Banyan Tree.
Verified traveler
Best hotel in macau
Best hotel room I have ever stayed in
Eun
Excellent experience
This is not the first time for me to stay in Banyan Tree. Every time, i experienced premium services & excellent hotel and room facilities. This is the one and only chance I will have in Macau. Hope I will see a Banyan Tree in Hong Kong sometimes later.
Benjamin
Excellent and relaxing
Excellent and relaxing
Nicole
Awesome
We stayed here for three nights and just loved it!
Verified traveler
Awesome! Everything is great!
Fantastic hotel with nice staff! Better if the check-in time can make it earlier.
Debbie
A beautiful oasis in an otherwise flashy world.
We thought we reserved a very nice room through Expedia, but when my husband requested 2 beds at the desk, we were upgraded to an absolutely gorgeous suite with a huge soaking pool with 24 hr. clarification and a deep wooden bath tub, double shower heads and double sinks. The size of the suite and the ambience was way beyond our expectation. It surely was one of the best hotel suite we have ever stayed in and we wish we have time to stay for another day. The hotel staff, concierge were all very helpful and courteous. Thank you, Banyan Tree, for making our Macau experience memorable. Will certainly look for Banyan Tree next time we travel.
Amar
Great Place to stay
We were there for short stay only 2 night but was great hotel and I would recommanded just a bit expensive.
FatCat
Excellent service and fantastic room
Very satisfied. Room very spacious with in room pool and big wooden bucket for a hot bath. Everything is nice. Service excellent. The included breakfast has ample of choice of food, quality is not brilliant but good overall. Wifi is fast and the location is walking distance from the old town with lots of good restaurants. You can skip the expensive restaurants in the hotel. The casino is big and glamorous, I spend $0 there, not interested, but for those who like to seek a fortune should be very good.
Location & surroundings
Banyan Tree Macau
Avenida Marginal Flor De Lotus, Cotai, Macau, Macau - China
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Banyan Tree Macau
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