Name: Grand Coloane Resort
Address: 1918 Estrada De Hac Sa, Coloane, Macau, MO

10/10

Exceptional

20 Jul 2026

Tiffany

Love the staff!

Friends

10/10

Exceptional

13 Jun 2026

DaYE

Breakfast was excellent!

Family_with_children

8/10

Excellent

09 Jun 2026

Michelle

good location

Family_with_children

10/10

Exceptional

26 May 2026

Sofia Andrea

Amazing staff and big rooms! Definitely recommend !

Family

10/10

Exceptional

14 May 2026

Miyaka

We have been coming to this hotel ever year, since it was a Westin hotel. We always have lovely time

Family_with_children

10/10

Exceptional

30 Mar 2026

Maria Liza

My children enjoy their stay

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Yuk

Spacious and clean room. Nice view.

Leisure Family

10/10

Exceptional

20 Jan 2026

koh siong

View and service is excellent

10/10

Exceptional

13 Jan 2026

ling

Room is clean and spacious
Stuffs responded quickly to requests.
We chose the Chinese Dim Dum for late breakfast. It starts after the regular breakfast closes. Every item was delicious and also inexpensive.
Balcony is spacious. It has an beautiful ocean view.
I Love that hotel and will definitely return next time I visit Macau.

Leisure Family

10/10

Exceptional

02 Jan 2026

Rosalina

Housekeeper was clean and very kind. She make sure to fill it up every morning and ensure the room was clean. Kindly staff and waitresses on the daily buffet morning. Pilipino staff excellent service staff. Foods was great.

10/10

Exceptional

14 Nov 2025

Mark

Be in a quiet spot, Oceanside, within minutes of the action. Top quality, well maintained, and with a friendly professional staff, I was happy to come back again after years away from the region. And it’s a great deal!

Leisure Self

10/10

Exceptional

19 Oct 2025

GEMMA

Do the breakfast, huge selection, many tastes catered for and was fresh, clean and delicious.

There are so many little extras this hotel has that really elevated the stay. Such as the well equipped kids room, selection of games, kids activities, pool toys and floaties, obstacles over the pool, room size ++, daily water bottles left it in the room, bath sheets.

We utilised taxi, local bus and shuttle bus, all were easy to use and the staff assisted wherever we needed, though really noone had much desire to leave the resort anyway.

All staff were accommodating and friendly, without a doubt would happily return.

Leisure Family_with_children

10/10

Exceptional

19 Sep 2025

Tien Hou

We have been coming to this hotel for decades. You went back when it was the Westin! Love the place.

Leisure Family

10/10

Exceptional

23 May 2025

David

This hotel has great facilities and very friendly staff. The hotel’s location is close to walking tracks and a patrolled beach. An excellent place to relax and be pampered.

Partner

8/10

Excellent

04 May 2025

Grzegorz

Ok

Good hotel, a bit worn out. Away from the city, a taxi from the center of Cotai costs about 60 patacas

Friends_and_family Family

10/10

Exceptional

08 Apr 2025

David

Good breakfast and clean with large rooms

Leisure Partner

10/10

Exceptional

09 Mar 2025

alice noelle marie

Beautiful resort with spacious rooms similar in quality of The Venetian resort.

10/10

Exceptional

09 Feb 2025

Paul

Amazing customer service

10/10

Exceptional

31 Jan 2025

Peter

A getaway in Macau

We have been here before and enjoy the large rooms with a balcony. The service is always great and the staff welcoming and friendly.

Partner

8/10

Excellent

31 Jan 2025

Yuan zhu

Meditation place!!

Leisure Family

4/10

Poor

24 Jan 2025

Dubhe Jane

It is facing the ocean.

Business_and_leisure

10/10

Exceptional

13 Jan 2025

Karina

We had an enjoyable stay at Grand Coloane. The room is very nice and spacious. Service is excellent, great breakfast spread.

Serene surroundings by the water. There is a shuttle bus to the Grand Lisboa hotel. Overall a nice hotel if you’re looking for a more quiet atmosphere.

Leisure Family_with_children

8/10

Excellent

05 Jan 2025

Andrea

Lovely peaceful hotel

Fab stay away from the hustle and bustle of Macau

Friends_and_family Family

10/10

Exceptional

26 Dec 2024

Titus

Should increase shuttle service for peak hours. Mad rush at 1230pm after check out. Taxi not easy.

Leisure Family

8/10

Excellent

17 Dec 2024

Shaowei

A bit old. And too far to the city.

Leisure Family

10/10

Exceptional

30 Nov 2024

Jessie

11/28/24 to 12/1/24 While an older property, showing its age, it is well maintained. Most importantly, peaceful.
The staff were wonderful and responsive. I would stay there again. Taxi service was prompt and the doorman was spectacular.

Leisure Self

6/10

Pleasant

17 Nov 2024

Chee

The place felt very dated and smelled of damp mildew. The room was clean for the most part but the carpet felt dirty and old.

10/10

Exceptional

11 Oct 2024

Ally

We come here nearly every year’

10/10

Exceptional

23 Sep 2024

Suresh

Very nice place away from city and excellent helping staffs

Leisure Family

10/10

Exceptional

16 Aug 2024

Dennis

Excellent

Great hotel with great staff. Highly recommended. Place is quite far from where the casinos are but they have a free shuttle. Restaurant serves great food too.

Friends_and_family Family

10/10

Exceptional

15 Aug 2024

Stephen

Relaxing family stay

Great stay. Our kids absolutely loved it. Playroom was perfect for both our baby and 4-year old. Daily craft activities were also lovely for the older one. We found the restaurant food to be good and the pool was a perfect size and not too busy. It was great to have all the facilities on site.

Friends_and_family Family

10/10

Exceptional

14 Aug 2024

Ka Yi

Very good!

4/10

Poor

09 Aug 2024

Rickey

Hotel is located in a secluded area and very remote from the city center. We had to take taxi or hotel shuttle to get to the action. Also, hotel is very dated and old. TV did not work (had no signals) for more than a day. If you like having your own balcony to an ocean view, then consider this hotel. Otherwise I would recommend staying at one of the newer and more modern hotel on the Cotai strip due to the dated facility and remote location.

Leisure Family_with_children

10/10

Exceptional

04 Aug 2024

Keith

Great family hotel

Really nice

Friends_and_family Family

8/10

Excellent

14 Jul 2024

Ercília

Needs an upgrade

10/10

Exceptional

11 Apr 2024

Rachael

The Grand Coloane is a great place to get away for a different e-work environment or family vacation. I highly recommend staying ocean side. Sitting on the balcony at night or early morning is quite relaxing. The staff are very helpful and kind.

Business_and_leisure Friends

6/10

Pleasant

07 Apr 2024

Ivan

Good for children and young teens due to swimming pool, but no life guards.. Short of staff. Nature around the area is very good, beach and hiking.

Leisure Family_with_children

8/10

Excellent

14 Feb 2024

Po Chu Monique

Quiet and refreshing surroundings. Room designs are spacious and comfortable. Hotel facilities are clean and relaxing.

Leisure Family

10/10

Exceptional

13 Feb 2024

Yamima

Quite spacious, friendly staffs 11/10 would stay there again

Leisure Partner

8/10

Excellent

28 Jan 2024

Po Chu Monique

The environment and design of the hotel is clean, relaxing and beautiful. Staff service is excellent. But transportation
to downtown should improve. e.g. hotel shuttle bus service should be available on weekdays as well.

Leisure Family

6/10

Pleasant

03 Jan 2024

Evan

The staffs were great. The facilities were great. The building was a bit run down. The hotel may or may not worth the 5 stars. One big problem is transportation as the Taxi in Macau is basically mafia operated with no Uber or Grab or Ola or Didi or Gocar. Several times we had to rely on public bus.

Leisure Family_with_children

10/10

Exceptional

07 Dec 2023

Gantsolmon

Nice and cozy place

Business Family

10/10

Exceptional

13 Nov 2023

richard

Excellent resort with super friendly staff.

Leisure Partner

8/10

Excellent

05 Nov 2023

Sarah

It is a spacious hotel in a location that you can see a different side of Macau. Love the beach and sea view from the hotel room. The swimming pool area also nice and kids friendly environment.

The only down point is that it is not at a very convenient location that you might have difficulties for getting a taxi during peak hour if you have missed the shuttle bus or buses outside the hotel (they all runs in every 30 minutes).

Also, it would be nice if they had a convenient shop inside the hotel. As if customers need some daily necessity or snacks, they would have to bring themselves or travel back to the main city center to get them.

Leisure Family_with_children

8/10

Excellent

28 Oct 2023

nah

Good

8/10

Excellent

06 Oct 2023

Jenny

Excellent

Billy, Director of Rooms, helped us assure all details in place, as we traveled with baby and had many requests. Then, the F&B room service and pool staff was excellent too. Very accommodating and beautiful setup for birthday. We stayed at this property ALWAYS when in Macau, before called Westin, now changed name. We would continue staying there.

Friends_and_family Family

6/10

Pleasant

14 Aug 2023

hyun

Staffs were very nice.
The condition of hotel was a bit old and smelly.
The location of hotel was not good as we thought because it was hard to get a taxi to go outside.

Friends_and_family Family

10/10

Exceptional

28 Jul 2023

Salina

The hotel and the area was very good
But it was lil bit inconvenient for the transportation at late night

10/10

Exceptional

29 May 2023

Suzy

Me and my husband stay a night for our wedding anniversary. It’s a beautiful hotel and the staff are so nice and helpful. It’s very big space no matter the room, swimming pool and garden. And we love the singing bird and sea view. If they can do some renovation for the property even better !

Leisure Partner

4/10

Poor

29 May 2023

James

poor property maintenance not enough staff , poor buffer breakfast service

Leisure Self

6/10

Pleasant

28 May 2023

Qin

Needs much maintenance and staff updates

Leisure Family

6/10

Pleasant

27 May 2023

Teppei

Nice set up. Am sure it was very nice 30 years ago. Now feels quite dated and parts of the property is in need of updates. I applaud the staff for trying to deliver the best experience possible with what they have. Very family friendly and good destination for families

Leisure

8/10

Excellent

02 May 2023

Colin

A nice resort, close to the beach, and there is an excellent Portuguese restaurant close by (not part of the hotel). Spacious rooms with large balconies overlooking the beach, ocean or gardens. The property is a little run down but the staff are very friendly and helpful.
Great resort for families.

Leisure Partner

8/10

Excellent

24 Apr 2023

Joseph

Needs a new make over!

Hotel has a beautiful setting fronting ocean and backing against hills. However, it’s generally dated and needs refurbishing. Stair Carpets leading to indoor swimming pools actually have sand and dirt, and should be at least vacuum cleaned. Dirt on carpets were there for the 4 days of my stay and remained uncleaned. Transportation to Coloane central, Taipa and Macao proper is spotty and difficult to arrange especially in evenings.

Partner

10/10

Exceptional

04 Apr 2023

Verified traveler

Make my day

There would be perfect if the resort to resume the shuttle bus normally.

Self

4/10

Poor

19 Mar 2023

Joao

I was shocked the last time I stayed at Grand Coloane. None of the facilities was in operation. Room service stopped at 23:00. Most public areas of the hotel had fallen into an absolute state of disrepair. At the time of booking there was no warning about any of this. I made management aware. They apologised and explained the hotel had been used as a quarantine facility until recently. I'm unsure why they'd think that's of any relevance to guests? They authorised an early check out without penalties but no further compensation was offered. My advice is stay away until they get their act together.

8/10

Excellent

20 Jul 2020

Geraldina

Great stay with friends. We celebrated birthday for 4 friends, the hotel sent us 2 free birthday cakes :)

Friends_and_family Friends

8/10

Excellent

16 Jan 2020

Mike

Great place to relax, staff were all friendly and helpful and rooms were very spacious if a little dated.

Leisure Family

8/10

Excellent

15 Jan 2020

Fung Fun

Family and friends gathering

OK in general, comfortable and relax environment, but the outdoor pool was under renovation/maintenance that we were not be able to use it or to take photos at the poolside.

Friends_and_family Family

10/10

Exceptional

08 Jan 2020

Michael Sean

Premium at a discount with a great seaview

If you are debating the prices of the hotel around Taipa, you won't get a better deal than this that is both cost effective and premium.

Self

10/10

Exceptional

02 Jan 2020

Grace

Beautiful Beach View
Spacious and comfy room
Great to have Family connecting room

Leisure Family

10/10

Exceptional

26 Dec 2019

Richard Luis Francis

Nice Resort

Wonderful

Partner

10/10

Exceptional

19 Dec 2019

Donald

Great Resort

Great resort to relax in compared to the rest of Macau. good base for touring Taipa and Coloane and thanks to Roy and other staff who looked after me well and recommended places to see

8/10

Excellent

24 Nov 2019

Wong,

Needs some upgrading to walls and common areas....

Leisure Friends

8/10

Excellent

19 Nov 2019

Jose Juan

totally recommend it

very pleasant stay. great service and amazing buffet for lunch on Sunday. great location as well.

Partner

6/10

Pleasant

29 Oct 2019

Verified traveler

Chill place in Macau but need serious maintenance

Nice location if you are looking for something out of the buzz however the hotel really need to take a serious check on the hotel condition and arrange maintenance

8/10

Excellent

26 Oct 2019

MsChow

For me, it’s a bit difficult to found the shuttle bus stop in Pier and Casino... not all the taxi willing to this hotel as it’s quite far from town...

Leisure Self

6/10

Pleasant

24 Oct 2019

Verified traveler

The breakfast was good and there were lots of choice but in overall the facilities need to repair or renovate, I guess.

Leisure Family

10/10

Exceptional

20 Oct 2019

Verified traveler

nice and peaceful away from the city but not to far away just right highly recommend this place

Leisure Partner

10/10

Exceptional

17 Oct 2019

Philip

GREAT SERVICE!

8/10

Excellent

16 Oct 2019

Verified traveler

The hotel although a bit tired was lovely. The setting was a very relaxing one away from the busy parts of Macau. The staff were friendly and very helpful. The rooms are large with a good size bathroom. We would definitely stay there again.

Leisure Partner

8/10

Excellent

08 Oct 2019

Nga Man

A mind-refreshing trip

It was a pleasant stay with Grand Coloane. Nice outdoor and indoor swimming pools. Can’t miss the breakfast buffet.
However, there are things to improve:
1. Provide both short and long towels instead of one-sized towel;
2. Gym facilities — a bit outdated and some are even broken. TVs didn’t work.
3. Dinner buffet only available on Friday nights - should be provided in public holidays.

4/10

Poor

24 Sep 2019

Lidia

Reception service level not satisfying

Dear Hotel Management Team,
I stayed in Grand Coloane 19-23 September 2019 as was asked for deposit of MOP 2000. I did not consume anything during my stay but the reception did not void my credit card and charged MOP 2000 to my credit card.
Please help to void the payment accordingly as soon as possible

Friends

10/10

Exceptional

22 Sep 2019

Verified traveler

GReat ammenities and nice staff! Totally worth it!

Business_and_leisure Family

10/10

Exceptional

19 Sep 2019

Mike

the hospitality of the filipino employees were superb! however their chinese counterpart were not that great

Business_and_leisure Family

8/10

Excellent

09 Sep 2019

MAN YEE

A nice get away

The place is chill and the environment is relaxing. A few male staff (aside the counter service) are not as polite and with less hospitality as they should be.
The others are generally good.

10/10

Exceptional

29 Aug 2019

Tony

Excellent hotel, nice view, very quiet , friendly staff

Friends_and_family Family

8/10

Excellent

29 Aug 2019

Jose

Despite the fact that this is an old property, it is still a good option to be away from downtown.

Leisure Family

6/10

Pleasant

25 Aug 2019

Verified traveler

I like the scene and feeling of resort.
I didn’t like the service of the front desk. I can’t catch the shuttle at pier as the schedule of shuttle is not shown clearly in the website or near the pier.

Leisure Family_with_children

6/10

Pleasant

25 Aug 2019

Verified traveler

Spacious and bedroom is comfortable. However staff service was not great - not very efficient and error with billing.

Leisure Partner

8/10

Excellent

14 Aug 2019

Verified traveler

Nice and relaxing get away, with a shuttle every 30 minutes to go see the Cotai strip and to the ferry terminal.

Leisure Family_with_children

10/10

Exceptional

13 Aug 2019

Bosco

Nice balcony and sea view

Family

8/10

Excellent

13 Aug 2019

Verified traveler

Check in took a little bit longer than usual. Other then that, everything was great!

Friends

8/10

Excellent

06 Aug 2019

Jerri

Macau

Good value for the money. Nice staff. Hotel needs a facelift. A bit worn and tired.

Partner

8/10

Excellent

06 Aug 2019

Wai Ian

Had a lovely romantic trip with my love

Partner

10/10

Exceptional

04 Aug 2019

Verified traveler

The stay was great and ocean view was great. It was a good place to stay for a night while visiting coloane and the panda pavillion. Make sure you check out the pavillion schedule they close once a week!

Friends

8/10

Excellent

29 Jul 2019

Verified traveler

A relaxing and resort experience in Macau

Great resort hotel away from the tourists centre but an easy 15 minutes taxi ride to get to Taipa centre, or hotel shutter runs every 30 minutes. Great service, enthusiatic staffs. Hotel and facilities are dated and need a renovation. Bed too soft to my liking and the shower water only gets to luke warm. I've been back many times since it's reasonably priced compare to the casino themed hotels and I like the relaxing and resort ambience.

Partner

8/10

Excellent

24 Jul 2019

Eunice

Not enough shuttle bus service

The room is spacious, mattress is comfort, overall feeling in room is good. Only cons is limited shuttle bus space during peak checkout time at 12:00. If you don't book one day in advance, you have to wait half hour or one to get the space for shuttle bus.

Family

6/10

Pleasant

22 Jul 2019

Jean-Benoît

Really too noisy by the pool !!

Friends

10/10

Exceptional

19 Jul 2019

Verified traveler

Always stay at this hotel

My hubby and I always stay at this hotel for vacation. Spacious room with big balcony and huge bathroom and this beautiful swimming pool, what not to like?

Partner

8/10

Excellent

17 Jul 2019

Verified traveler

Beautiful location. Stunning view from the hotel. Very good customer service. However the hotel need a facelift, desperate update and upgrade their amenities.

Family

8/10

Excellent

07 Jul 2019

Verified traveler

Property was great. Only problem was the “contact hotel” facility via Expedia. It didn’t work.

Leisure Partner

8/10

Excellent

03 Jul 2019

Po King

A relaxing place

The environment is good! Nice swimming pools & breakfast tastes good!

4/10

Poor

02 Jul 2019

Verified traveler

Hotel needs major work.

The hotel is very dirty - the building is old and mouldy, the mattress and toilet floor had hair, the perimeter of the room is extremely dusty. We were travelling with young children; so this hotel’s cleanliness is not suitable for young children or families who care about cleanliness. We were warned that this hotel required some tender loving care and a little dated so we went with managed expectations. However, the basic expectation of the hotel to be clean was not even met. We couldn’t wait to leave the hotel on checkout day.
Play area was too hot for kids to play during the day; slides etc were too hot to the touch. The blow up play slide was set up in the afternoon which was too hot to play, maybe the morning time might be more conducive.
Service is a little rough but they’re all generally very helpful.
We were aware of the hotel’s location when making reservations, so no issue there. In fact it was a nice surprise to know of the panda pavilion close to the hotel.

Family

8/10

Excellent

02 Jul 2019

V M

We'll keep coming back

We always love to stay here, even if it's a bit old; we like the faded charm. It's a bit out of the way, but there's a free shuttle that's frequent enough for the needs of a family like ours, with our toddler. Staff are friendly, and the food is fine.

Family

8/10

Excellent

02 Jul 2019

Margaret

Nice hotel but busy

It is an older hotel but rooms are nice and big. Staff are friendly but I was there over a Hong Kong long weekend and they definitely needed to be more efficient - particularly around the pool and for check-out. Breakfast was reasonable for the price but very busy. We got the shuttle there but it was full for dinners and check-out.

Partner

10/10

Exceptional

28 Jun 2019

Verified traveler

The property is gracious, with beautiful gardens in a lovely location.

Leisure Self

10/10

Exceptional

26 Jun 2019

Eddie

Beautiful and relax

The atmosphere is relaxing with excellent service and food. I will stay there again

Family

6/10

Pleasant

12 Jun 2019

AsianCharm

This hotel was formerly a Westin property, now it is managed under a Mainland China company, as such, the hotel imposes some very odd and strange \"check-in\" policies. If you want a quiet and spacious hotel that is far away from the hustle and buzzle downtown, this hotel is for you, but the hotel really requires some serious renovations, especially the outer walls. The swimming pool is spacious but it also requires some serious cleaning. Most of the hotel staffs are courteous and the breakfast is sumptuous. The free shuttle bus that runs and stops at various strategic parts of the island is also very convenient, and the ocean view in most rooms is great!

Leisure Friends

8/10

Excellent

11 Jun 2019

Peter

Lovely comfy bed made even better by the short beach walk to Fernando’s.

Partner