Name: W Macau - Studio City
Address: Avenida De Cotai, Cotai, MO

10/10

Exceptional

10 Jul 2026

Kwok

👍👍

Family

8/10

Excellent

07 Jul 2026

xin

Staff very friendly. Convenient

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Linda H.

Clean room and friendly and helpful staff.

Self

8/10

Excellent

11 Jun 2026

Pak

Overall it is a good place but the other guests were rather rude, staffers were nice and professional.

Family_with_children

10/10

Exceptional

01 Jun 2026

Jenny

We loved everything there. Cleanliness, designed and all amenities and even the plate and cups are diligent. We specially thanks to the dept desk Eric So, who is fluent is English and Chinese. Shows his understanding, great listening and always tries his best to answer our questions and accommodate our requests. He is awesome and turns on the great experience from start till end of our only one night stay there! Definitely recommended and don’t forget they provide good shuttle services and excellent breakfast buffet!

Family

10/10

Exceptional

01 Jun 2026

Yasmin

Awesome place, beautiful room great experience. I loved the suite we got, everything clean amazing views and the staff was great

Partner

10/10

Exceptional

23 May 2026

Kit Yee Catherine

The rooms are new and spacious. The view is very good.The room is very clean.
The staff helping us to check in is amazing.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Melissa

The service from the check in counter is excellent! I was served by Brian and he is being extremely helpful and tried to arrange a room exactly the way I want it.

Friends_and_family Friends

8/10

Excellent

02 May 2026

Charles

Ok. Not bad

Partner

10/10

Exceptional

21 Apr 2026

ZHAONA

Nice and friendly service! Huge room!

10/10

Exceptional

17 Apr 2026

Amy

Excellent service all around. Inroom dining accommodated our alterations to allow for food allergies. Great variety of food at Hawker Hawker. Best hotel bathroom I’ve ever used

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Edwin

Fantastic stay. Asked for connecting room and was given. Staff are friendly and helpful. Convenient location and amenities are within the hotel and mall. Went for the dinner buffet which has a one for one offer and so it is definitely worth it. Highly recommended.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

jingting

Clean room, spacious but wished there were more tabletop space for putting items. Housekeeping staff tidied room well and responded to requests rarher quickly. Comnected to mall, so it was easy to get food and other necessities from watsons/mannings.

Family_with_children

10/10

Exceptional

05 Apr 2026

Patsy

The room was huge and stuff were nice. We went early but they quickly upgraded and gave up a room even though we were a bit early. The

Family

10/10

Exceptional

30 Mar 2026

Angeline Hui Cheng

Excellent location.

10/10

Exceptional

27 Mar 2026

MEI SZE

Staff

10/10

Exceptional

23 Mar 2026

Quoc hi

Clean& nice room ,good views

Partner

10/10

Exceptional

19 Mar 2026

Verified traveler

GOOD

10/10

Exceptional

12 Feb 2026

MICHAEL

Just a great hotel

10/10

Exceptional

25 Jan 2026

Dora

Excellent experience

10/10

Exceptional

24 Jan 2026

jungwon

Very nice room, good location, clean, nice breakfast, good restaurants

Leisure Family

10/10

Exceptional

28 Dec 2025

Victor

Stayed with my wife for Christmas.
Clean and spacious room, sumptuous amenities.
Bar is nice; not too noisy nor crowded.

10/10

Exceptional

17 Dec 2025

Geoffrey

My son had a slight alergic reaction to the bed sheets during our stay at the hotel. As soon as we brought the issue up, the management team all showed care about the situation. Although the hotel was not able to provide the medication to treat the problem, alternate solutions were provided by the management team.

The facilities at the hotel was amazing and we had a great family vacation despite the curve ball thrown at us.

Leisure Family_with_children

8/10

Excellent

05 Dec 2025

SAI MAN

Great room. Delicious food

10/10

Exceptional

30 Nov 2025

Kei Lung

Check in very fast. Room is spectacular and spacious

Partner

10/10

Exceptional

08 Nov 2025

Urika

Love this hotel everything here is awesome, the highlight is the bathroom, the tubs so relaxing and big . Love love this will definitely return to this hotel

Leisure Family

10/10

Exceptional

05 Nov 2025

THANH

The room was spectacular. It was very spacious and clean. The staff was wonderful and nice. It was our anniversary and they gave us an upgrade. Eric and Bryan were awesome in helping us check on in. Will definitely stay here again if.we come back to Macau

Partner

8/10

Excellent

01 Nov 2025

Sunyoung

was grat

10/10

Exceptional

22 Sep 2025

Tony

I really enjoyed my stay - the facilities were great, and the reception team were wonderfully helpful. I arrived in Macau at 10am after an overnight flight from Sydney, and they kindly arranged an early check-in.

Business_and_leisure Self

10/10

Exceptional

09 Sep 2025

Arturo

Everything is near

Leisure Self

10/10

Exceptional

07 Sep 2025

Hoi Ling

Spacious room,
Convenient as hotel connected to shopping mall, light rapid rail station and event center.

Leisure Family

10/10

Exceptional

05 Sep 2025

Navid

For the price, definitely the nicest room I have ever stayed in. Amazing view of the cotai strip!

Leisure Self

10/10

Exceptional

11 Aug 2025

Zeng

Perfect

Partner

10/10

Exceptional

17 Jul 2025

Yanna

Very nice view

Family

10/10

Exceptional

05 Jul 2025

Kit

Very enjoyable

Partner

10/10

Exceptional

03 Jul 2025

Linda

It is very modern, clean and well designed. Staff are very friendly and a big selections of restaurants to choose from

Leisure

6/10

Pleasant

09 Jun 2025

Alexander San Wing

Average service, long waiting check in

For the start of the trip during arrival, the hotel made us wait around 1 hour to line up for check in, which was rather unpleasant as we had to just stand and wait, it is the first time I’ve experience this in a 5 star hotel. The room was fine as described during booking. During the stay, room service was ordered, food was good. However the waiter which bought the food to the room, a glass of Champagne was order during the service, however, rather due to inexperience waiter, he’s given less than a glass of champagne amount, which is rather feels like a scam for a small glass, which other high end restaurants with Michelin would rather have a more reasonable amount. During the stay was ok, until the next day. For our check out, yet had to line up for about 15 minutes until a staff came to ask about check out, that we could do quick check out if we did not have outstanding payment. Staffs at the check in lobby was rather not attentive, which cause a lot of unnecessary wait, overall the staffs cause a lot of other customers patience while my wait. I rather not recommend this hotel again if the service is provided this way. Understand the amount of people during arrival that day, but the operational efficiency was rather low with significant delays during check in with a wait time almost 1 hour after arrival, this shows the hotel W Macau with very ineffective queue management and with poor average check in duration and guest processing.

Partner

10/10

Exceptional

04 Jun 2025

Edgardo

Good hotel

10/10

Exceptional

09 May 2025

DENNIS

Amazing hotel!!

It was a Five Star experience!
World class!!

Partner

10/10

Exceptional

13 Apr 2025

Jesse

The W Studio city was a fantastic stay for us. On arrival we requested that they make our room feather free (for allergies) and they prepared our room in 2 hours time. Our family member with asthma had her first stay in Asia without symptoms. A truly great experience. The in-room dining was fresh and tasty. The breakfast buffet at Hawker Hawker was excellent. I would definitely come back.

The mall in studio city was decent, with several options. A short walk to the Parisian and the Londoner.

Leisure Family_with_children

4/10

Poor

10 Apr 2025

Upton Pui Cheong

Check in staff Chinese girl suck!

10/10

Exceptional

15 Mar 2025

Melissa

A pillow menu would be nice. The pillows we had were bad, no support at all.
Other than that I would highly recommend W Macau.
Macau is expensive though

Leisure Partner

10/10

Exceptional

12 Mar 2025

Tian Soon

This was our first time visiting Macau, and we chose W Hotel to celebrate my wife’s birthday. From the moment we arrived, we were met with outstanding hospitality.

A special thanks to the receptionist, who made our stay extra special by upgrading us to a beautiful suite room facing the Cotai Strip and the Eiffel Tower. Staying there for three nights was an absolute memorable treat, it was spacious, having a bathtub and a cozy living room, making our nights truly amazing.

To top it off, she also arranged a complimentary birthday cake, a thoughtful touch that made the celebration even more memorable. The housekeeping team was equally wonderful, always friendly and attentive, ensuring our stay felt just like home. They even have daily turndown services.

Our experience at W Hotel Macau was nothing short of exceptional, and we will definitely choose this hotel again on our next visit. Thank you W Hotel management for making our trip so special!

Leisure Partner

10/10

Exceptional

02 Mar 2025

Karen

Nice hotel, we checked in about 20 mins early and no problem. Upon learning it was my wife's birthday, they upgraded us to a better view room and sent over a nice cake.

We had room service in the evening which was delicious, and the hotel breakfast in the morning was great too - lots to choose from and the quality across the board was pretty decent, which is rare for hotel breakfasts. Coffee could have been better though!

Other than that had a great time - we went to Macau to visit TeamLab which was not too far away. There is a free shuttle to the Macau ferry pier or a bunch of other locations which made it easy

Partner

10/10

Exceptional

17 Feb 2025

Lau

Good service

Partner

10/10

Exceptional

10 Feb 2025

Vishwanath

Outstanding service and modern sleek interior, very conviniently located to all major attractions

Leisure Self

10/10

Exceptional

30 Jan 2025

Rei

My room was upgraded. Nice staying here.

Leisure

10/10

Exceptional

23 Jan 2025

KHAM SOON

staff very helpful on last day of check out

Leisure Family

10/10

Exceptional

22 Jan 2025

Jonathon

This property was amazing, our son had the best time of his life. The buffet was spectacular, staff were friendly, the property was immaculate. It only received 4/5 stars as we stayed during the off season which were unaware off, so the water park outdoor and indoor were closed which limited our experience.

Leisure Family_with_children

10/10

Exceptional

14 Jan 2025

William

Exceptionally nice hotel with full ceiling to floor windows maximising the unbelievable view of Parisian. Reception staff were extremely helpful. Will definitely come back and stay again.

Leisure Family

8/10

Excellent

09 Jan 2025

tasheer

Good value

10/10

Exceptional

14 Dec 2024

Francis

Prefect stay

Fantastic service by hotel reception n housekeeping. Modern n easy to get around

Friends_and_family Family

10/10

Exceptional

07 Dec 2024

Robert

Transit station to popular locations with free shuttle. Walkable to Parisian, Venetian and Londoner. Close to other high end hotels with fine dining.

Leisure Friends

10/10

Exceptional

16 Nov 2024

Carolina

My first time staying at W and will come back in the future

Friends_and_family Family

10/10

Exceptional

03 Nov 2024

Ka Yin

Very convenient and one of the best options if you are going to attend a Concert at Galaxy Arena.

Leisure Family

10/10

Exceptional

03 Nov 2024

Mei Sze Christina

Service was great, clean, breakfast was good

Leisure Friends

8/10

Excellent

21 Oct 2024

wai leung

Nice room

10/10

Exceptional

12 Oct 2024

Man In Helena

n

We were so happy to stay at W hotel to celebrate Moon festival with families. The room is big and have a good view to see I

Friends_and_family Family

10/10

Exceptional

08 Oct 2024

Roy

A very nice stay

Surprised to have a spacious room and very comfortable.

Partner

10/10

Exceptional

25 Aug 2024

Man In Helena

The room is impressively stylish in design and spacious overlooking the Eiffel Tower and Cotai. Staff are all very friendly from bell boy, to those giving directions, to receptionist.

The suite’s living room, walk in closet and bedroom all have big splendid window view. We enjoyed the amenities in the bathtub and shower are excellent comfy and good quality. The only thing is the sinks are not that well in draining away the water.

The shopping like Donki and restaurants have a lot of good options. Cinema has good sound system and is walking distance.

Partner

10/10

Exceptional

25 Aug 2024

Man In Helena

The room is impressively stylish in design and spacious overlooking the Eiffel Tower and Cotai. Staff are all very friendly from bell boy, to those giving directions, to receptionist.

The suite’s living room, walk in closet and bedroom all have big splendid window view. We enjoyed the amenities in the bathtub and shower are excellent comfy and good quality. The only thing is the sinks are not that well in draining away the water.

The shopping like Donki and restaurants have a lot of good options. Cinema has good sound system and is walking distance.

Partner

10/10

Exceptional

14 Aug 2024

Hei Man

Very caring staff. Super nice views

10/10

Exceptional

31 Jul 2024

Chon Nga

Went there for birthday celebration with my daughter. Lovely hotel and thoughtful arrangement. Thank you W hotel, we had a good time!

Leisure Family_with_children

2/10

Poor

21 Jul 2024

Kit Man

Unacceptable experience - almost left me unshelter

This is such an unacceptable experience. I booked an non smoking room and only offered me a smoking room when I check in which give me no alternative besides accepting it. I accepted it under the pressure unless I decided to be unsheltered. They offer no refund and no compensation, which is not an experience from such a hotel .

Friends_and_family Friends

6/10

Pleasant

15 Jul 2024

Jeffrey

Front check in staff was not very helpful. Not only did she speak very quietly (could barely hear her), but when I asked her for recommendations for restaurants or events, she couldn’t name a single thing and wanted to simply get to the next customer. Hotel itself is okay though but the first impression was not great.

Leisure Friends

10/10

Exceptional

27 Jun 2024

Dun

The W hotel is located within the city studio complex. Many options for fun nearby. The staff are very friendly and helpful. In room dining or the breakfast is also perfect. Highly recommended.

Self

4/10

Poor

20 Jun 2024

Verified traveler

Had some bites after the 1st night. Everything seems clean. Partner did not hv any bites so not sure if it was just from my side of the bed.0

Friends_and_family Family

10/10

Exceptional

27 May 2024

NEIL

Room was absolutely incredible. Huge, and extremely comfortable.
Check in wasn't the best. It was VERY busy and confusing. Also if you pay the $1000 room deposit by credit card, you're told it will take up to 2 weeks for it to be refunded, which is just absurd.

Leisure Friends

10/10

Exceptional

29 Apr 2024

Balsam

Very clean amazing staff

10/10

Exceptional

26 Apr 2024

STEPHEN

Excellent service!

10/10

Exceptional

07 Apr 2024

Song bin

Great staff

10/10

Exceptional

01 Apr 2024

Charmian Bernardine

great room, very spacious.
great view

Leisure Family_with_children

8/10

Excellent

28 Mar 2024

Helen

To date, this is the best hotel I've stayed in. The staff were lovely and upgraded one of my rooms to the best suite they have which was amazing. The hotel is also connected to a casino and there are about 5 places to eat within a 3 minute walk. The only thing I didn't like was that all the bathrooms have this slightly see through glass on the doors which I prefer to have full privacy in the bathroom but apart from that I really enjoyed my stay.

Leisure Family

10/10

Exceptional

22 Mar 2024

Fuad

Best hotel

Brand new hotel massive casino shops and restaurants in the building big rooms

Friends_and_family Friends

8/10

Excellent

23 Feb 2024

Tak On

Quiet and convenient

Leisure Partner

8/10

Excellent

21 Feb 2024

Pak Hong

A new and nice hotel suitable for all holidaymakers.

Leisure Family

10/10

Exceptional

17 Feb 2024

Bun Chu

everything is ok

Leisure Family

10/10

Exceptional

30 Jan 2024

Verified traveler

Great stay

One of the best hotels I've ever stayed at. Great interiors. Superb locations. Didn't get a chance to try out the Ferris wheels and the water parks.

Friends_and_family Family

8/10

Excellent

28 Jan 2024

Paul

5 star hotel room with 1 star reception

Beautiful new hotel, room is modern , huge, and beautiful. I give it 10/10.

However the reception area is incredibly small , crowded and noisy. Every time I walk pass the reception, it was full of people like I am in a market. Check in was a long wait and slow. It certainly didn’t match a 5 star hotel label. I give it 2/10.

Partner

4/10

Poor

30 Dec 2023

Verified traveler

Check in counter was terrible. The mainlander always want to skip lining up and there is no staff to control the situation. Buffet dinner was tasteful and there are lot of choices, gym room was good too.

Leisure Family

2/10

Poor

24 Dec 2023

Chi Wai

Poor check in service. I was celebrating my daughter’s 15th birthday and my 25th wedding anniversary. But I was really disappointed with the arrangement and service. Never come again!!!

Leisure

10/10

Exceptional

05 Dec 2023

Joseph

Very nice hotel with good breakfast

Leisure Family

10/10

Exceptional

27 Nov 2023

Yin Laam Sunny

The AWAY SPA and the lounge bar LIVING ROOM are excellent!

Leisure Self

10/10

Exceptional

06 Nov 2023

Adrian

The lady from front desk who is a Russian demonstrated a great customer service. Speedy check in and free room upgrade! Furthermore able to get the room immediately before the official check in time. Thank you!

10/10

Exceptional

22 Oct 2023

Christine

Very Clean

10/10

Exceptional

14 Oct 2023

Ishaan

Great stay - need to speed up checkin process.

Great hotel, nice swimming pool and plunge pool. The spa is excellent however the hotel could do with more checkin desks and staff - many people are waiting in long ques to get their room keys. Apart from that everything great

Business

10/10

Exceptional

18 Jul 2026

yumiko

お部屋はスイートだったので、快適に過ごせました！
トイレもウォッシュレットが付いていて良かったです。
また泊まりたいホテルです。

Self

10/10

Exceptional

17 Jul 2026

Ahra

너무너무 좋은 숙소 였습니다
또 방문예저닝입니다

8/10

Excellent

14 Jul 2026

fangbing

一貫的夜店風,在新濠影匯也是發揮的淋漓盡致,房間寬敞，就是Check in 時間長了一些

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

CHIA MEI

乾淨客房
Room service 快速親切

10/10

Exceptional

06 Jul 2026

Ho Lam

/

10/10

Exceptional

30 Jun 2026

ji youn

좋았

10/10

Exceptional

28 Jun 2026

Kenichi

パーフェクト

Self

10/10

Exceptional

25 Jun 2026

Ka ho

初次入住整體非常良好，由check in 服務員禮貌待遇，服務員亦都熱情介紹酒店附近美食及一些溫馨提示，房間清潔設備齊全，今次亦都有享用早餐，食物款式為正常，酒店泳池設於3樓室內觀景未有太好及泳池比較細，理解他們是主打水上樂園，今次沒有太多時間可以玩水上樂園，下次如果想玩水上樂園都會再選擇酒店👍👍

Partner

10/10

Exceptional

24 Jun 2026

HARUNA

部屋からの眺望、清潔さ、設備どれをとっても充分すぎるスティでした！
チェックイン前に荷物を預けたい旨話したところ、英語を話せない方で苦労しました。
その他のスタッフさんはとても丁寧でありがたかったです。
また、ホテルのバーの皆さんもとても親切で楽しくお話することができました。

Self

10/10

Exceptional

22 Jun 2026

MEI HAN

唯一嘅缺點就係我官個鬧鐘，俾上手住客set咗早上10點鐘嚮。但我已經通知客服。但第2日都冇改善。一樣係10點鐘嘈醒我。

Self

10/10

Exceptional

20 Jun 2026

PEI YUN

非常滿意前檯的Brian讓我每次去都有深刻好影響。謝謝

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

HON KIT

room is clean and spacious. Just like brand new. Great breakfast with variety choices. gym is big and not much people use.

Partner

10/10

Exceptional

16 Jun 2026

TAMAMI

ホテル全体がホスピタリティに溢れていた。まず､チェックインの際に対応してくれたスタッフは熱心にマカオのおすすめレストランや観光地など説明してくれた。
次に､部屋もアップグレードしてくれた上､誕生日から１週間過ぎていたにもも関わらずバースデーケーキのサービスまでしてくれた。部屋も清掃が行き届いており､快適に過ごせた。また､カジノやドンキなどのアクセスもよく好立地だったので２泊以上するならオススメのホテル（１泊では勿体無い）

Family

10/10

Exceptional

16 Jun 2026

Chi Keung

房間床褥及枕頭比較軟，泳池較細。健身房設大及設施新。

Partner