Name: The Shilla Seoul
Address: Dongho-ro, Jung-gu, 249, Seoul, 04605, KR

10/10

Exceptional

15 Jul 2026

JEONG EON

Well maintained and great location

Family

10/10

Exceptional

11 Jul 2026

Wonhee

One of the best hotels in Korea. Breakfast was absolutely amazing! Swimming pool was so fun and they did outdoor concert for swimmers. It was so fun. The Room was well maintained and clean. We stayed during the hot summer but the blanket was heavy, seemed for winter. Toiletries are not complimentary.

10/10

Exceptional

03 Jul 2026

Anna

Great pool

Partner

4/10

Poor

26 Jun 2026

kenneth

Front desk and Restaurant staff is terrible, need more training

10/10

Exceptional

25 Jun 2026

Carlos

Best food and service was totally worth it

10/10

Exceptional

22 Jun 2026

BYONGKYU

Great view of Seoul Tower. Awesome property. Lots of good restaurants in and around the hotel.

Family_with_children

10/10

Exceptional

21 Jun 2026

Indhika

Elegant rooms, incredible buffet, beautiful views, great ambiance.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Ernesto

Amazing hotel, very high class. Not the most family oriented, but to be honest this is not the hotel to stay in when you have more than 1 child. Some areas of the hotel are not accessible depending on how you booked your stay or the package you choose. With that said, they did accommodate us a role away bed for our kids, offered an upgraded room for space, and even gave us a credit to be used for dinning or room service during our stay. They definitely went out of their way to make us feel important. The staff is amazing and the location is right by a train station to make visiting Seoul very easy. Highly recommended if it fits your needs. There is a reason it’s a Forbes 5 star hotel!

Family_with_children

8/10

Excellent

29 May 2026

jay

The gym is the best I’ve found in a hotel in Seoul. Proper squat rack if not a hexbar

Completely ridiculous that you’re paying that price and you go downstairs and they tell you you can’t get a set at the buffet. Big red flag. The buffet is amazing. Their system is wack

Self

10/10

Exceptional

28 May 2026

ACHRAF

Great hotel in quiet area

Family_with_children

10/10

Exceptional

10 May 2026

JINKYUNG

Dear Duty Manager Yong-geun Yoon

Hi We stayed for mum’s 70th birthday in Feb.
Many thanks for your service.
You showed me why the Shilla Hotel is the best in Korea.
I can’t say enough to send my thanks for your kindness & thoughtful service.
God BLESS you and I will visit again.

Samsung, you should promote him to General manager at the Shilla!!

Regards,
Jacobs

10/10

Exceptional

01 May 2026

Crystal

Concierge service was utmost in terms of getting a taxi and shuttle bus to major attractions.

Food was absolutely delightful!

I am definitely going back there.

Self

10/10

Exceptional

23 Apr 2026

Steven michael

Exceptional hotel with exceptional service 10/10.

Self

10/10

Exceptional

18 Apr 2026

Jeong Eun

The best hotel I have ever been to. I would definitely come back to stay here.

Family

10/10

Exceptional

12 Apr 2026

Oneida

The staff was super nice and the hotel
Beautiful

Family_with_children

10/10

Exceptional

03 Apr 2026

Hanan

Perfect stay.

10/10

Exceptional

26 Mar 2026

Caroline

Ckean rooms, family friendly and good breakfast buffet.

Friends

10/10

Exceptional

24 Mar 2026

Lora

Easy checkin/out. Friendly staff. Professional. Excellence in amenities. Bed was so soft and room was very nice.

Partner

10/10

Exceptional

14 Mar 2026

James

Nice

10/10

Exceptional

09 Mar 2026

richard

Great hospitality

Family

10/10

Exceptional

07 Mar 2026

Joseph

Our stay at The Shilla was absolutely perfect from start to finish. Everything about the experience exceeded our expectations.

The rooms were beautiful, clean, and extremely comfortable. The beds and bedding were some of the best we’ve experienced while traveling and made it easy to get great rest after long days out. The amenities throughout the hotel were excellent and clearly very well maintained.

The staff truly stood out as well. Everyone was incredibly professional, attentive, and welcoming, making the entire stay feel seamless and relaxing.

The sauna and wellness facilities were also fantastic and a highlight of the stay. Everything was spotless, relaxing, and very well organized.

Overall, The Shilla delivered an exceptional experience in every way — from the rooms and beds to the staff, amenities, and facilities. We would absolutely stay here again and highly recommend it to anyone visiting.

Family_with_children

10/10

Exceptional

07 Mar 2026

Joseph

Our stay at The Shilla was absolutely perfect from start to finish. Everything about the experience exceeded our expectations.

The rooms were beautiful, clean, and extremely comfortable. The beds and bedding were some of the best we’ve experienced while traveling and made it easy to get great rest after long days out. The amenities throughout the hotel were excellent and clearly very well maintained.

The staff truly stood out as well. Everyone was incredibly professional, attentive, and welcoming, making the entire stay feel seamless and relaxing.

The sauna and wellness facilities were also fantastic and a highlight of the stay. Everything was spotless, relaxing, and very well organized.

Overall, The Shilla delivered an exceptional experience in every way — from the rooms and beds to the staff, amenities, and facilities. We would absolutely stay here again and highly recommend it to anyone visiting.

Family_with_children

10/10

Exceptional

03 Mar 2026

YEOUP

The very best in every detail

10/10

Exceptional

25 Feb 2026

Pauline

The staff was wonderful! Issac, Johnny and Hailee were wonderful accommodating and so attentive Answered all my questions and helped me with everything I needed. The property is 2 minutes from the train by shuttles and the location cant be beat. I would absolutely stay again.

Self

10/10

Exceptional

21 Feb 2026

Ming

Staff goes above and beyond to make you feel welcome. Amazing room and cleanliness

Self

10/10

Exceptional

20 Feb 2026

KEON WOONG

The room was clean and the bed was confortable.
The all hotel crew was such kind that they rememberd my request of the earlier stay.

10/10

Exceptional

28 Jan 2026

Qianlin

One of the best 5-star hotels I’ve stayed at: excellent service to help us book taxis / translate as we don’t speak Korean and top-tier amenities for saunas, pools, gyms with many racks to support my health needs! Not to mention the breakfast was so goooood as it is a Michelin restaurant… Will definitely come back!

10/10

Exceptional

29 Dec 2025

Dr RItaRae

Staying on the executive floor give you access to exquisite food that you will not find in any other hotel executive lounge. You don’t even have to go to dinner at night after attending happy hour in the lounge. Everything is so elegant and the staff is so attentive. Best executive lounge ever!!!

Leisure Self

10/10

Exceptional

08 Dec 2025

brenda

Clean but hard to enjoy the culture.

10/10

Exceptional

06 Dec 2025

Jamie

Room was spotless and I loved everything about it. The bedding is probably THE BEST I've come across while traveling so far. All the hotel staff were so kind and helpful, it was the best service I've ever experienced at a hotel so far. The bakery on the first floor has amazing pastries, and the dinner buffet at Parkview was amazing. Every time I visit Korea, there's always so many foods I want to try but eating here really fulfills that. All the dishes were amazing. The only downside to the hotel is that it's up on a hill, and there's nothing really close by walking distance (convenience store, activities, etc), especially in the colder seasons. I look forward to visiting again!

Leisure Family

10/10

Exceptional

28 Nov 2025

Benoit

The staff was very courteous. The room are great and the breakfast is fantastic

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Herbert hon hing

Very good

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

Min

왜 최고인지 다 이유가 있음. 돈 많이 벌면 맨날 여기에서 묵고 싶음

10/10

Exceptional

09 Nov 2025

Doo

Beutiful service!

10/10

Exceptional

08 Nov 2025

Hyechul

All staffs are very kindly and room is very clean and comfortable. Specially bed is very nice. Buffer foods is delicious.

Leisure Partner

10/10

Exceptional

05 Nov 2025

Sung Yeon

Wonderful

10/10

Exceptional

05 Nov 2025

Sung Yeon

Wonderful

10/10

Exceptional

05 Nov 2025

Sungmuk

Staffs were very kind. In-room dinning foods were so great.

10/10

Exceptional

03 Nov 2025

Karalynn

Excellent customer service, easy check in. Clean hotel

Leisure Self

10/10

Exceptional

14 Oct 2025

Travis Robert

We loved our stay. If there were any complaints, it was that we could not stay longer.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Thomas

The executive lounge was great!

Leisure

10/10

Exceptional

28 Sep 2025

Alexander

Nice up on a some what steep hill. Has nice views and traditional Korean architecture next door. Not easy to walk around and shop unless you go to their stores located in and around hotel. But rooms, staff and rest is exceptional.

10/10

Exceptional

26 Sep 2025

Patrick Man Kit

Everything was perfect. A big shout out to Aiden Cho. He is professional and made us feel right at home during check in. We had a wonderful time in Seoul.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Taesik

I loved the kind staff and the great service. The swimming pool was great also.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Eddie

Leiya Moon, we are old people and she behaved like she is our grand daughter taking care of my wife in totally above and beyond ways. She deserves a raise.

Leisure Partner

10/10

Exceptional

15 Sep 2025

Suni

Great staff. Clean room. I love the most of this hotel: there is no pungent scent( perfumy smell) in the lobby and other areas. I am glad that the Shilla is not doing what other five stars hotels are doing. I hope that they keep their own classic style and maintain.
Looking forward to visit again.

Leisure Friends

10/10

Exceptional

08 Sep 2025

Suni

It was great in overall.

Business_and_leisure Friends

10/10

Exceptional

01 Sep 2025

Jacaranda

The staffs are extremely polite and very professional

Leisure Self

10/10

Exceptional

28 Aug 2025

JEHUN

대체적으로 모든 서비스가 동일한 수준으로 제공 되었습니다, 리셉션이나 정문 앞 직원들은 항상 미소와 밝은 태도로 맞이해 주었습니다. 말씀드릴 부분은 개인적 취향일 수도 있지만 침대 머리 부분 가죽시트에서 그리 기분 좋지 않는 향이 났습니다, 가죽 보호제 인지는
잘 모르겠습니다

Partner

10/10

Exceptional

15 Aug 2025

JUDITH

Beautiful property. Lovely old hotel near the entrance, with a nice garden path around the property.

Leisure Self

10/10

Exceptional

01 Aug 2025

SHANI

This is a beautiful property with exceptionally friendly staff and excellent food. The location is perfect, very convenient and easy to get around. We truly enjoyed our stay and would love to come back again!

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

Zhaofeng

Excellent experience for staying here!

Leisure Partner

10/10

Exceptional

23 Jul 2025

hyunsuk

Exceptional service and the foods were all very satisfying!

10/10

Exceptional

02 Jul 2025

Jason

Amazing, 5 star hotel.
Staff were the best ive ever experienced!!

Leisure Family

10/10

Exceptional

30 Jun 2025

Myra

Amazing Hotel/Excellent Service in Seoul

By far and away the best service I have ever received at a hotel, and I have traveled extensively. We had two different people greet us before even making it near the entrance, then a single person made sure we were guided and immediately attended to. We were graciously given a free upgrade and when the staff found out that we were here for a special event for the kids, they printed a letter to them and have a box of chocolates, which my kids can't stop talking about. The breakfast buffet was spectacular and absolutely worth the price. My husband still talks about how every other hotel on our trip was a letdown. 100% we would stay at The Shilla again the next time we are in Seoul.

Friends_and_family Family

10/10

Exceptional

30 Jun 2025

Gina

A truly luxurious stay, it’s perfect for special occasions or if you’re just in the mood to treat yourself.

While the hotel is situated uphill, the complimentary shuttle buses make it easy to get around, with convenient stops to duty free, public transport hubs, and even into the city (as long as you catch the right schedule).

The service is exceptional from start to finish. From the moment you check in to the time you leave, every interaction feels polished and attentive. Staff go above and beyond to make every guest feel welcomed. Highly recommended for anyone looking for a high-end, memorable experience - for us it was our honeymoon!

Leisure Partner

10/10

Exceptional

26 Jun 2025

Tien

This location is very customer centric. We love staying here because they’re very attentive and prompt.

Leisure Family

8/10

Excellent

21 Jun 2025

Wah Poh

The Shilla is a luxurious stay and the rooms are fantastic and facilities looked great albeit I did not get a chance to use them during my stay.

The downside is the need to pay to access the outdoor pool and how there were several membership areas that meant guests did not have access to.

Leisure Family

10/10

Exceptional

19 Jun 2025

Alan

I have stayed at many 5 star hotels before, and this hotel was the best one I have ever stayed by far! It made my stay so enjoyable. I was so impressed and am planning to stay there next time I am in Seoul.

4/10

Poor

07 Jun 2025

Jonathan Miron

This property isn’t inline with western values or customer service. Yes they bow, yes they smile but anything else is based on if you paid for it.
For example, the outdoor pool isn’t included in the room.
Even when you pay $300 for a family day pass it literally doesn’t include anything except the actual entry. Not even water is included. At the pool you’re not allowed to dive, jump, make a hand stand or anything kids enjoy.

We reserved a Deluxe Business Suite for 4 people (2 adults and 2 kids) however the room only had one (1) bed. They asked us to pay for an extra bed. We slept 4 people in three beds.
This suppose to be a 5 star hotel but the service is more inline with a 2star service.
The food in the hotel is outrageously expensive and not worth it.
We’re used to a more elevated service but for Seoul it’s considered the absolute best.

Leisure Family

10/10

Exceptional

05 Jun 2025

Michael

Immaculate with great views and ultra professional service

Leisure Family

10/10

Exceptional

04 Jun 2025

Alfonso

Service, amenities, quality, food, location—everything was superb at The Shilla.
Special recognition goes to the hotel staff, who went above and beyond with every interaction and request we had, even for those beyond the hotel's scope.
I would gladly stay there again anytime. It is a destination in itself.

Leisure Partner

10/10

Exceptional

25 May 2025

Stefano

The Shilla Seoul delivered a flawless luxury experience from start to finish. The service was exceptional and the staff were warm, professional, and genuinely attentive. My dinner at the Michelin-starred La Yeon was a true highlight, offering world-class cuisine with breathtaking views. Every detail felt thoughtful and intentional, making this one of the best hotel stays I’ve ever had.

Leisure Friends

10/10

Exceptional

23 May 2025

Clay

Very friendly staff and nice property. Breakfast buffet is very good

Leisure Family

8/10

Excellent

19 May 2025

Honjo

The neibourhood is nice but a bit away from te subway station.

Leisure Family

10/10

Exceptional

16 May 2025

Seungsik

Amazing and comfy

Partner

10/10

Exceptional

16 May 2025

carrie

Very clean, and friendly hotel.

Friends_and_family Family

10/10

Exceptional

15 May 2025

Thomas

Highly recommneded

Great place to stay.

Business

10/10

Exceptional

06 May 2025

??

직원 분들이 너무 친절합니다. 한명이 아니라 모든 분들이 친절하고 심지어 지나치는 하우스키퍼 분들도 인사를 해주십니다. 샤워볼 있는 곳은 처음 봤어요! 사소하지만 전 이런 세심함이 너무 좋았어요

Leisure Partner

10/10

Exceptional

06 May 2025

Keon Seok

Nothing

8/10

Excellent

01 May 2025

Benjamin

You would think for the money you pay and the attention to luxury the hotel is known for that they would have REAL beds. Our king size bed was nothing more than a giant box spring and a 2 inch mattress pad. HARD AS A ROCK!

10/10

Exceptional

27 Apr 2025

Diane C

The Shilla Seoul was a wonderful hotel. The service was excellent and it is gorgeous. The staff was at your service. The food was amazing. I highly recommend it.

Leisure Partner

10/10

Exceptional

26 Apr 2025

Stella

5 Star Service with a capital S!

We have stayed at many five-star hotels around the world, but the service at The Shilla is truly in a league of its own. The rooms are spacious and comfortable, and every staff member I encountered – including the valet attendants and service car drivers – spoke English to a high standard.

If I had to identify a fault, which is difficult, it would be the use of individually plastic-wrapped cups in the rooms, which are replaced daily during servicing. This seemed excessive and not particularly environmentally friendly.

Additionally, upon check-in, I was informed that the gym and indoor pool would be closed for renovations throughout the entirety of our stay. I clarified this several times, as it seemed unusual given that we had not been notified beforehand. However, I kept seeing guests dressed in gym attire in the lifts. On the fourth day, I enquired directly at the gym and was told that it had only been closed for one day. Unfortunately, due to this misinformation, we missed the opportunity to use the gym and indoor pool, which was disappointing.

Friends_and_family Family

10/10

Exceptional

25 Apr 2025

KyungAe

My all times favorite!!

10/10

Exceptional

24 Apr 2025

Xiaochuan

One of the best 5 star hotels. Very friendly staff and excellent service!

Leisure Family

10/10

Exceptional

24 Apr 2025

Judy

This hotel is hands-down my favorite place to stay in Seoul. Every time I visit the city, I check availability here before considering any other hotel. The rooms are clean, quiet, and somehow I always get a room with a view of Namsan Tower. Waking up to that view never gets old.

I also love starting my day with a workout in their fitness studio—it’s well-equipped and a great way to stay on track while traveling. The buffet is top-notch, with an impressive selection, although quite a bit pricey. I wish they offer a la carte and better cappuccino. Too bad my son and I aren’t big eaters, we usually skip it and opt for in-room dining when we want to relax or most of time we just go out. The room service has always been prompt and delicious.

The location is incredibly convenient—there’s a subway station right outside the hotel, cafes just across the street, and around the corner by the stadium, I recently discovered a fantastic new brunch spot (wish I’d found it sooner!). Taxis are super inexpensive so we used Uber a lot.

If I had one small suggestion, it would be to recognize returning guests more personally—like remembering room preferences and maybe buffer voucher? Since I come here every year, it would be a nice touch.

Overall, this hotel makes every Seoul trip feel easy, cozy, and comfortable. I’ll definitely keep coming back!

Business_and_leisure Family

10/10

Exceptional

21 Apr 2025

BUM SOO

Relax

10/10

Exceptional

14 Apr 2025

Maimunah

Classic luxury with attention to detail. I had a really comfortable stay and wish I could have stayed longer.

Leisure Self

8/10

Excellent

12 Apr 2025

Christina

Far from shops

Leisure Friends

10/10

Exceptional

11 Apr 2025

PHILLIP

Amazing customer care

They provide amazing service. I left a bag in the taxi trunk on the way this hotel. The concierge tracked the taxis license plate and found the driver. And they were able to recover my bag! Definitely, they are dedicated to an excellent customer care!

Partner

10/10

Exceptional

10 Apr 2025

Shelby

We loved the hotel and the breakfast was amazing. However, food prices at the restaurants are extremely overpriced!

Leisure Family_with_children

8/10

Excellent

04 Apr 2025

Andrew

Good stay overall. Free shuttle was a nice touch and staff were attentive. Dinner buffet is expensive but highly recommend it. We had problems with our electronic door lock not opening several times throughout our stay however which was the only negative.

Leisure Family

10/10

Exceptional

29 Mar 2025

Evi C

I have really enjoyed my stay here , as I had very good rate at this time. Even though it's inconvenient, far away from many activities, it's ok as the room and service are very good.
I have tried to book again for my next trip but the rate has doubled.

Leisure Friends

10/10

Exceptional

29 Mar 2025

Kim

The Shilla Seoul is the perfect blend of luxury and tradition. From the moment you walk in, you feel the elegance and attention to detail. The rooms are beautifully designed, the service is top-notch, and the atmosphere reflects both modern comfort and Korean heritage. A truly memorable stay! I highly recommend it for anyone looking for a high-end, authentic experience in Seoul.

Leisure Family_with_children

10/10

Exceptional

27 Mar 2025

Sundeep

Amazing pool

Leisure Family_with_children

10/10

Exceptional

23 Mar 2025

Paul

The staff were very professional, courteous and efficient. They found answers to my questions to make my visits more convenient.

Self

10/10

Exceptional

23 Mar 2025

Verified traveler

Amazing Hotel Experience

This should be one of my best hotel experience in my whole life of travelling! The moment I step into the hotel, I could feel the welcoming by the staff. Super in love with this hotel, love the ambience of surrounding especially when its snowing, I choose the city view, the room is very clean and comfortable, the internal still looks very new, the services of the room service is meticulous. All the staffs are so energetic, friendly, helpful and attentive. They are very observer whenever I have questions in my expressions they will approach me immediately. Not just one staff but everyone, I m veryimpressed. I feel they have went through very a good service training or the management must be very good to the staff. Thumbs up to the management and the staff they are really amazing. The only thing is nothing much near the hotel except the Shilla duty free which is a good shopping area but close at 8pm and a mini mart down the hill. Accross the hotel there are many restaurant, just that need a bit of walking if in the day time they provide car to drive down and up the hill. There is free shuttlebus to Myeongdong and Dongdaemun not too far from the hotel. Nevertheless I will still go back to the same hotel.

Friends_and_family Family

4/10

Poor

17 Mar 2025

J

So far one night into a 5-night stay, the Shilla Seoul does NOT measure up to either the Signiel Seoul/Signiel Busan or Ritz Carlton-level hotels. We should have just stayed at the Signiel. Rooms are uncomfortably small, some unacceptable in terms of non-modern conditions. The only saving graces are better breakfast selections (although uncomfortably crowded at 8:30 am) and picture-taking opportunities outside next to the hotel at the Korean-style pagoda and wedding hall vicinity. Expedia also has to do a much better job allowing folks to change reservations (particularly shortening reservations) without penalizing customers by charging exorbitantly more for same reservation minus 1-2 days. As one example, Expedia wanted to charge me $50 extra to shorten an existing reservation by one day. As another example, breakfast has fallen off the original reservation rate because I shortened one of 6 rooms booked. Expedia needs to work with the hotels to benefit the customer versus only Expedia so may need to consider booking directly as well! I am awaiting to see whether the hotel (and by extension Expedia) adds back breakfast to the current reservation…

Business Family

10/10

Exceptional

16 Mar 2025

In Huek

Top notch service

Amazing services that you can experience anywhere. Totally exclusive.
Breakfast is amazing as well.

Business

10/10

Exceptional

15 Mar 2025

Juan