Name: The Ambassador Seoul - A Pullman
Address: 287 Dongho-Ro Joong-Gu Seoul 100-855 South Korea, Seoul, 100-855, KR

10/10

Exceptional

19 Jul 2026

Katherine

Excellent service, relaxing stay, great pool for kids! The concierge and front desk team were incredibly helpful, kind and supportive! We will definitely be back!

Family

10/10

Exceptional

19 Jul 2026

Steven

Good buffet

Family

10/10

Exceptional

12 Jul 2026

lee

An amazing hotel . All the staff very helpful . Booked a tour through them and it was an amazing tour one they suggested I do , it was brilliant. Drinks at the bar good . Reception helpful . All the staff friendly

Self

2/10

Poor

04 Jul 2026

Robert

Not a 5 star hotel.
Maybe 3.5 to 4.0 average score for service.

The Good;

Facility and cleanliness: 40 to 4.5.
Doormen: 5.0 for taking care of baggage and incoming and outgoing guests to ensure they are catching their taxis or leaving their taxis.
Restaurants: 4.5 to 5.0 excellent service and food options

The Not So Good:

Very basic issues with The Ambassador Hotel Pullman in Seoul:

1) No receipt available of hotel stay. Very basic data such as a daily room rate receipt not available upon check out. In other words, you have zero idea what you paid in Korean Won (KRW) vs your local currency (I.e., USD, EUR or GBP). This is a very simple ask yet the front desk assistant manager Jacob Ham sincerely could not disclose the simple room rates for my total stay and provide a KRW receipt due to it being against Pullman Ambassador Hotel Policy.

I think that policy puts the hotel front desk at risk of being at many levels. Financial reporting is a critical part of the hotel stay. Yet the front desk staff have zero power to provide a basic receipt is not a 5-Star hotel practice.

2) Room Service: Rated 2-3 stars. The Room service Team on 3 occasions look terribly unprofessional and unhappy with their jobs when they slam the door when exiting the room after dropping off deliveries. They look they are mopping around and miserable from either poor management, poor training or understaffing. I cannot figure out why they look and behaved as they dislike their jobs.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Ashley

Beautiful hotel and gracious hosts. One of the best hotels I’ved stayed in Seoul. And the view, amazing.

Family

10/10

Exceptional

29 Jun 2026

Ali Asgar

Great location and

6/10

Pleasant

25 Jun 2026

Heather

Changed rooms on the first night due to water pressure issues, and I also found dirty, used towels in the room when I checked in. I would have expected a 5-star hotel to thoroughly check the room before assigning it to guests.

I also found it quite unreasonable that guests have to pay extra to use the outdoor pool.

That said, the staff were very helpful and moved me to a new room without any issues, which I appreciated.

Friends_and_family Friends

10/10

Exceptional

22 Jun 2026

Jaymz

Requested a room view of the tower and was granted it for our entire stay. If you can get the view of Namsan Tower it is worth it, the room had a lot of great amenities. A quick tip, if you want faster internet connection, plug in via ethernet in the room, the WiFi is much much slower than the ethernet connection.

Partner

2/10

Poor

19 Jun 2026

Maha

This is the worst hotel I've ever stayed in. My experience with them is terrible, and their service is far from five-star. The room wasn't cleaned properly on the first day. I went to the room, and it wasn't clean. I asked them to put air freshener in the room. On the second day, I was out all day and returned around 5:00 PM. The cleaning lady came and cleaned the room while I was there, and I accepted that. On the third day, I was out all day and returned at 4:30 PM. I didn't find the room clean, and I was very tired and needed to rest, so I set the \"Do Not Disturb\" button. Today, around 6:30 PM, I left and returned at 12:00 PM, and the room was still dirty. I left the hotel, and there wasn't a clean towel for me to use. The day before my departure, I asked them to extend my stay by one day because I had a trip the next day and needed to vacate the room before leaving. The receptionist told me they didn't have any rooms available. I went to work and booked another hotel, and the first one that came up, which was empty for five days, was the same hotel. I told one of the staff members about this and said that she lied and that this is unacceptable for a hotel like theirs. I will send a report and some photos to the hotel management because some of the staff are extremely rude.

Self

8/10

Excellent

17 Jun 2026

Shehara

The hotel is not located in the most central place there isn't shops around for easy access.

The hotel it self is magnificent. I really did enjoy it. I had a pool view room which was beautiful. Beds are comfortable , the shower was great . Plenty of room space. House keeping was great.

The hotels buffet initially was fantastic I am unsure if it's a standard but not one dish changed in the 5 days of breakfast which was really uninspiring and thereafter difficult to kind of look forward to. But if you know Seoul as shops open very late it's not a bad idea to fuel yourself before you kick start the day. The chef's really should review variation rather than standardisation. The initial spark ran out after 3 days.

They charge you to use the outdoor magnificent pool but it's a must use. As nobody uses it's an empty shell. It's a pity party really. It's a beautiful space with a life guard. They have a complex ordering system for food if needed no ideal.

Room service is very limited and expensive, so is laundry .

Will I stay here again . maybe a day or 2 . It's not got the location and money for value I am after. But overall It's a beautiful hotel.

Family_with_children

10/10

Exceptional

15 Jun 2026

Arsha

Clean and spacious room!

Family_with_children

10/10

Exceptional

15 Jun 2026

Charles

Great modern hotel well located. Very friendly staff.

Self

2/10

Poor

15 Jun 2026

Addison

Staff very difficult to work with. Would not allow us to check in due to age not being 20 but we called the night before asking if it was okay and brought a family member to help us check in that was over 20 and they didn’t allow us to do so.

10/10

Exceptional

11 Jun 2026

Alexander

Awesome

Family

10/10

Exceptional

24 May 2026

young

It was very clean and perfect

10/10

Exceptional

20 May 2026

Fausto

Excellent stay. Fresh and varied breakfast with several destinos for noodles, eggs, carved ham. Great variety of salads, healthy options, l fresh fruit and cereals. The staff were helpful and friendly. Rooms are modern, minimalistic and super comfy. Recommend

Partner

2/10

Poor

10 May 2026

JUNG

스위트에 머물고 있었으나,밤 11시 경 제가 사용한 객실만 정전이 되었습니다.
밤 12시까지 약 1시간 동안 시설팀이 정비하는 동안 어둠속에 있어야 했습니다.
이런 불편함이 있었음에도, 체크아웃 또는 스테이 동안 프론트 또는 직원의 연락이나 사과는 없었습니다.

Friends

10/10

Exceptional

07 May 2026

Lynn

The location was convenient and easy to get to. Hotel staff were kind and helpful. The beds were so comfortable! Although we did not eat at The King’s, the food looked amazing and delicious.

Friends

10/10

Exceptional

01 May 2026

Nikolaos

great location and hotel

Partner

10/10

Exceptional

30 Apr 2026

Suban

Wonderful staff, very clean and great breakfast

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Saher

The room was clean, staff very nice and helpful, breakfast fresh and delicious, shop and restaurants around is available.

Friends

10/10

Exceptional

29 Apr 2026

Sushil

Amazing property, great views, beautiful rooms, and super friendly staff! Would absolutely stay here again

Friends

10/10

Exceptional

16 Apr 2026

Ying

Excellent hotel. Very clean. A bit far from myeongong and subway station. It is still considered as a walking distance.

Family_with_children

10/10

Exceptional

14 Apr 2026

alicia

Great hotel in Seoul. Hotel is centrally located, easy to get to most places by subway or car. Great amenities including a proper gym, restaurants, lounge. Room was spacious and modern.

Self

10/10

Exceptional

10 Apr 2026

Noelliene

Great service, great location

Family_with_children

10/10

Exceptional

10 Apr 2026

Edna

Staff were very attentive and respectful. Breakfast Buffet was top notch and enjoyed it every morning!

Partner

10/10

Exceptional

06 Apr 2026

Roger

Executive level lounge excellent

Self

10/10

Exceptional

04 Apr 2026

Ting Yan Francesca

Excellent service. Hotel is confortable and exceeds the expectation of the entire family. Breakfast buffet is outstanding.

Family_with_children

10/10

Exceptional

03 Apr 2026

Cameron

Amazing breakfast selection, helpful English speaking staff and expansive gym. Appreciated that room controls and room service was smart and able to be selected on your own phone.

Self

10/10

Exceptional

19 Mar 2026

kihwan

Good

Friends_and_family Friends

10/10

Exceptional

17 Mar 2026

Kate

Brilliant hotel, great location. Housekeeping wasn’t quite at the level I would have expected however.

Friends

10/10

Exceptional

11 Mar 2026

Sean

I had a great stay at the Ambassador Seoul Pullman Hotel and would rate it 4/5.
The hotel was very clean, and we loved the Executive King room. It was spacious enough for me and my girlfriend to relax comfortably. The city view was great, and the bathroom—especially the bathtub—was a highlight. Housekeeping also did an excellent job keeping the room fresh and well stocked.
The location is very convenient, with coffee shops and stores nearby. There are also two GS25 convenience stores within a short walk—one behind the hotel and another near the train station down the hill. The subway station itself is not far and easy to reach.
Breakfast on the upper floor had a beautiful view and great atmosphere. Most of the food was good, though one fish dish was just okay. The coffee machine was also a bit complicated to use and could be more user-friendly.
The front desk staff were professional and polite, and they communicated well in English, which I appreciated. However, they sometimes seemed a bit strict or reserved.
One small improvement would be the bathroom glass panel, which makes it difficult to watch TV from the bathtub due to the tint.
Overall, it was a very enjoyable stay and I would gladly stay here again.
⭐ Rating: 4/5

Partner

8/10

Excellent

10 Feb 2026

Steven

Without exceeding expectations, overall it was a pleasant experience for a five star hotel stay. The room was modern and very clean. The hotel amenities were good. Staff were responsive, professional and friendly.

Leisure Self

10/10

Exceptional

24 Jan 2026

Madelyne

very attentive staff and the room was superb

8/10

Excellent

09 Jan 2026

Joan

The hotel room was perfect. The staff very accommodating. The location a bit far from the subway station approx 10 mins uphill walk to the nearest one. Overall we had a great stay.

Leisure Family

10/10

Exceptional

02 Jan 2026

Tran

Very clean room, great service, good location. We had to call the reception couple of times for things and they were very prompt with their help.

8/10

Excellent

31 Dec 2025

Yifan

It was a nice experience, although some of the staff do seem a bit aloof.

Leisure Self

10/10

Exceptional

26 Dec 2025

Justin

Best !!!

Leisure Family

10/10

Exceptional

18 Dec 2025

Sharon

Room is clean and big with proper wardrobe to hang our coats and when are back.

I love the nespresso machine in the room because I can make a cup of coffee easily.

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Andrew

Large rooms, comfortable beds and welcoming environment. Although we had limited interaction with hotel staff, they were pleasant and nice to deal with when we did require their assistance.

Also great that the front desk spoke English.

Leisure Family

8/10

Excellent

26 Oct 2025

Jeannie

I did not go to the $119 buffet for any meals, but I was told by other patrons that it was excellent. I don't eat enough to justify that price tag. The lounge servers were excellent and very accomodating. The room was in fairly good shape and overall the hotel was clean. It's a little remote compared to other hotels in terms of nearby shops, but it wasn't too bad. You can get the orange line metro pretty easily but there is a little hill that you have to walk up when you return, just FYI. Food options in the hotel were meh and the other resteraunt there was good but pricey.

Business_and_leisure Friends

10/10

Exceptional

25 Oct 2025

Andrew

Room was spacious and comfortable. Many room facilities were “smart” controlled which was great.

Complimentary coffee and water was appreciated.

Close by subway line but not a lot of things near the hotel. Not a bad thing.

Leisure Friends

10/10

Exceptional

22 Oct 2025

NICOLE

Such helpful staff. We needed help with a few things and someone at the front desk was always available and willing to assist. The bed was unbelievably comfortable, the location was right near a subway station and multiple bus lines which get you everywhere you need. Get a t-money card & load with credit which lets you tap on and off to all trains and buses as you go. We didn’t dine at the hotel restaurant- plenty of walkable options nearby if you want to try them. The laundry service was way too expensive- you can just buy new items for the prices they charge!

Leisure

10/10

Exceptional

19 Oct 2025

Guillaume

family stay, very good service

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Alexander

The room felt really nice and chill. Amazing view with the breakfast feeling very balanced with different options. It was also very close to transportation so every part of Seoul felt very accessible

Leisure Self

10/10

Exceptional

24 Sep 2025

Peter

No complaints!

Room was clean. Staff was helpful. Great gym and pool area. Rooms are quiet. Would stay again.

Partner

8/10

Excellent

24 Sep 2025

Wince

Good location and good breakfast buffet but make sure you buy it When booking your room otherwise very expensive to buy there . Very

Partner

4/10

Poor

19 Sep 2025

Russell

The cleaning staff didn’t sweep the carpet as chips were left on the floor from previous night. Shampoo was not refilled, tissue was not refilled. Shower door was loose. Main room door is slight misaligned thus requiring extra effort to close. Noise from adjacent room were audible almost every night of our 5 night stay. Two nights had couple arguing through out the night. No shops or restaurants within 10-12 mins of walking. This should be a 3-4 star hotel at best.

Leisure Family

10/10

Exceptional

18 Sep 2025

Sherman

Very nice hotel however, my only complaint would be the poor explanation during check in that the outdoor pool usage was an extra charge. We weren’t made aware of that until we went to use the pool and were told it was reserved for certain guests. The next day when I went to the front desk to inquire I was told my room didn’t include the pool, didn’t even know that was an additional fee when booking.

Friends_and_family Friends

8/10

Excellent

11 Sep 2025

Warren

The room was beautiful and luxurious with a nice view of the mountains. Situated close to a subway station.
The Groceria on the ground floor (restaurant) had good lunch food.
However the bathroom in our room smelled bad.

8/10

Excellent

10 Sep 2025

sook

Front service staffs need to be more friendly w smile. Felt so different from Shilla Hotel staffs who really treated guests professionally.

Partner

10/10

Exceptional

01 Aug 2025

Casey

The hotel is amazing, and for the most part the staff were great. We stayed with a baby and requested a crib, but they said all they had was bed railings. But then on our last night we did get a crib so I guess they just didn’t have one available? Also they don’t allow any inflatables for babies in the pools. Food was great, the groceria was affordable and delicious. Buffet was very pricey which was a little surprising but the quality is there. Obviously the chefs table and Michelin star Chinese restaurant were the pricing you would expect. Overall we loved the hotel, and the view from the rooms was fantastic. Highly recommend.

Leisure Family_with_children

10/10

Exceptional

26 Jul 2025

Adriano

Excellent property. Close to metro and outdoor dining

Leisure Partner

10/10

Exceptional

25 Jul 2025

Kim Anh

Everything was great about this hotel. The only thing I did not Like was that they scolded us for taking our coffee out from the buffet to the Lounge Area. Seemed a little rigid to me!

Leisure

10/10

Exceptional

17 Jun 2025

Jenny

Fui con mi hijo y la.pasamos muy bien, el hotel es comodo, acogedor, limpio. Esta cerca de la estacion de metro.

Friends_and_family Family

10/10

Exceptional

10 Jun 2025

Jordan

Amazing stay at The Ambassador Seoul! Impeccable service, elegant rooms, and stunning Namsan Tower views. Top-notch dining and perfect location near attractions. Staff went above and beyond. Highly recommend for luxury and comfort in Seoul! Can’t wait to return.

Leisure Partner

10/10

Exceptional

06 Jun 2025

Dejan

It is nice hotel with excellent service in the restaurants and delicious food, excellent reception service and excellent room cleaning service, pool/yakuzzi etc. Rooms are comfortable, everything is working. Convenient location and communication. We were enjoying stay in this hotel very much and can strongly recommend for others.

Leisure Family

10/10

Exceptional

30 May 2025

FERDI

Everything about this Hotel was fantastic. The rooms, amenities, Dining Options, Bar, Coffee's, absolutely spot on.

Business

8/10

Excellent

29 May 2025

Paul

Ambassador s is ok

Expensive breakfast with plenty of choices didn't bother to go again
It's a little bit out the way from the city and if you wanted to do stuff in mind don't get a hotel closer

Partner

10/10

Exceptional

18 May 2025

Donna lee

The family room is very nice. It's a smart room. They clean and provide towels, water etc daily . Personnels are helpful and pleasant. Our view from the family room is amazing!! We can see the Seoul tower from our room. The only thing I don't like is the poor access to subway. We practically call Uber taxi each time. A bit hefty for the whole duration of our stay ( 4 days). Their buffet breakfast was yummy. Variety of choices. The cafe latte is a bum!! I would recommend this hotel when your in myeongdong area.

Leisure Family

10/10

Exceptional

15 May 2025

Inyeong

1. Very clean
2. The best service ever- super kind and polite staffs
3. Good amenities- you can request for humidifier, iron set and so on. Whatever you request, they are ready to help!!
4. 5 star hotel- good laundry service!!! Don’t expect laundry machine
5. Nice breakfast. It’s a bit expensive but the quality is good. Very healthy and good ingredients
6. Easy access to everything- nice parks nearby, subway stations near by, lots of restaurants, nice location to visit Korean must visit places

We stayed here for 1 week with 5 different families. We had a family trip together. They were very helpful and kind! The price was very reasonable as well! We loved here!! Easy structure parking for free as well!! I loved their service a lot

Leisure Family

8/10

Excellent

10 May 2025

Lucas

Room is small but the hotel is nice, staff is friendly. Screen golf was worse than expected, and the rental clubs are terrible.

Leisure

10/10

Exceptional

07 May 2025

Jaykumar

Great place

Leisure Partner

10/10

Exceptional

18 Apr 2025

Amanda

It’s a lovely hotel with spacious rooms. Not many places nearby, need to walk out to find a convenience store or restaurant. Airport limousine stops here, very convenient.

Leisure Partner

6/10

Pleasant

09 Apr 2025

Tze-Ming Kelvin

Room comfort was good. Throughout my stay housekeeping replenishment was poor. had to ask almost daily for towels, coffee capsules etc. no more umbrellas to hand out on rainy day.

I asked about VIP benefits on check in but was told they were NOT an Expedia VIP hotel.

Leisure Partner

8/10

Excellent

06 Apr 2025

judy

Great location with pleasant staff

The hotel was in a great location for our last few days in Seoul. The staff were pleasant but with limited English.

Friends_and_family Family

10/10

Exceptional

01 Apr 2025

Jewel

Near subway stop, direct limousine bus to and from airport, excellent dining at La Groceria, great outdoor Urban Oasis soaking pool, and extremely helpful staff.

Leisure Family

10/10

Exceptional

05 Mar 2025

Jasen

Our Stay

We spent four nights at the property in late Novemeber and early December of 2024 and was very happy with our stay. It's a clean, modern hotel with spacious, comfortable rooms, and the breakfast at the King's restaurant is outstanding. The location is good. It's a short walk from train stations and the Dongdaemon Design Plaza. I would definately stay at the property, again.

Partner

8/10

Excellent

08 Feb 2025

TAEHYUNG

Terrible idea with transparent bathroom window.

Business Self

8/10

Excellent

29 Dec 2024

Xian Feng

Staff and service is great, location is great, only gripe about this hotel is that their air conditioning doesn’t work well, I think they turn it off for most months.

Leisure Partner

10/10

Exceptional

03 Nov 2024

Verified traveler

Great mountain view. Decent accessibility although it is located on a hilly location.

Partner

10/10

Exceptional

27 Oct 2024

RENJU

Super

8/10

Excellent

26 Oct 2024

Arjun

The hotel itself was beautiful, very clean and modern rooms. The views from the lounge were superb.

There was a distinct lack of vegetarian food options at all of the restaurants within the hotel which was disappointing.

Leisure Partner

10/10

Exceptional

19 Oct 2024

Velasquez Antonio Alexander

Sufficiently close to night markets and touristic places and sufficiently distant from them to feel out of town. Many dining and convenience stores options nearby.
Good breakfast.

10/10

Exceptional

12 Oct 2024

Amer

Cleaning staff was ok but the ladies at the reception was awesome. Every time they went above and beyond to help me and my girlfriend or any question we had. This was our first time in South Korea. Definitely recommend this place.

Leisure Partner

10/10

Exceptional

03 Oct 2024

Dora

The room was very clean. Bed sheets were white, crisp, n clean. No orders. Bathroom was very clean. Housekeeping was excellent. The showers should have safety handles because the floors can be slippery. We had a very comfortable stay. Staff were very kind and professional. Also spoke English. The Ambassador- Pullman was a good choice!

Leisure Family

6/10

Pleasant

30 Sep 2024

Elaine

Lobby bar closes at 11:00pm, last call being at 10:00pm, kitchen closes at 9:00pm we guess? Many deadlines that aren't on sync for traveling guests that are on vacation.

We called ahead of time to the front desk to ask about the bingsu because it was highly anticipated. We called around 8:45pm to make sure they still had it and ask for the lobby bar hours. We got to the lobby bar at around 9:10pm and they said they were done serving the bingsu at 9:00pm. We called ahead on purpose because we wanted to try it and they failed to let us know that they were stopping the service.

The hotel has many great amenities but they are all at a cost. The usage of the outdoor pool, sauna, toothbrush, vanity kit, etc., is not free.

Leisure Partner

4/10

Poor

09 Sep 2024

JEONGKYU

I had selected and paid for the free breakfast option for everyone, every night, but the front desk staff told me that children were not included and that I had to pay and additional.
I explained what they were talking about but I had to explain this twice at the front desk and twice again during breakfast.
It's absurd.

10/10

Exceptional

15 Aug 2024

Jeffrey C

Beautiful hotel. Breakfast delicious.
Kind of weird that any normal changes to the room is only done through a third party booking system. Which they never returned my 3 phone calls while there. Lunch buffet I did not do because I was stopped at the door and told ahead of time is was $80.

Leisure Family

10/10

Exceptional

06 Aug 2024

Adam

Hotel itself was beautiful, cleaning maids do a fantastic job. Breakfast in the kings buffet was great but the Dinner though at the buffet isn’t worth 150k won- around £116 pp, and by 930 they rushing you out the door as close at 10pm.
Swimming pool is great throughout the day, as can be very humid. Great location for us, and like everywhere in Seoul - lots of local shops, restaurants etc nearby. The doormen are the stars of the place though/ massive help for us navigating/exploring - gave some great ideas where to go see the REAL Seoul.
Would stay there again.

Leisure Family

6/10

Pleasant

25 Jul 2024

Julia

Two parts to this review. On the positive side, reception staff were very helpful & beds were super comfy. For negative, outdoor pool came with hefty price tag and food not available in the pool terrace at lunchtime. Also, very child focused with minions stickers everywhere. Did not feel like a relaxed environment.

Leisure

10/10

Exceptional

04 Jul 2024

Edward

Lived upto my expectations

The hotel lived up to its history of service and compfort.
Staff very helpful and friendly.
Food was good.
Located little off central but easy to get anywhere.

Partner

10/10

Exceptional

24 Jun 2024

Derrick Kai Jun

Its a smart hotel.

6/10

Pleasant

15 Jun 2024

ni na

The staff unfriendly

Leisure Family

8/10

Excellent

04 Jun 2024

WILL

Quiet and comfortable place to stay with family

Family

10/10

Exceptional

10 May 2024

Steve

Great staff and clean

10/10

Exceptional

05 May 2024

Nancy

This is an amazing place perfect location and most comfortable beds.
I will definitely stay here next time.
Thanks to the wonderful staff.
Nancy

Family

6/10

Pleasant

20 Apr 2024

April

Good place to stay

Leisure Family

10/10

Exceptional

13 Apr 2024

Alixes

5 star experience!

Everything was great! Short walk to the subway. Friendly and accommodating staff. The only thing was the bed was hard.

Self

10/10

Exceptional

25 Mar 2024

Holmes

Fantastic breakfast buffet, well worth the price.

Business Self

10/10

Exceptional

18 Mar 2024

Carol Yee Yun

The room described as the pictures. Will go back again next time visiting Seoul.

Leisure Family

6/10

Pleasant

07 Mar 2024

Sung Woo

This hotel has been renivated a few years ago but I could not find much about it. Expedia Platinum was not recongnized at all. Shampoo and body washer containers were not working and had to ask for new ones. I booked an upgraded room but I could not see anything unique about it. Breakfast was good!

10/10

Exceptional

18 Feb 2024

Olayemi

Beautiful experience

Friends_and_family Friends

10/10

Exceptional

29 Jan 2024

Matthew

Quality experience, as expected of its 5-star status.

One complaint: the room was hot (28°C), and since it was wintertime the entire building was set to heat-only.

Smartphone and bedside temperature controls indicating \"cool\" mode and desired temperature had no effect, and I'm not sure why they exist if they don't work.

I suppose maybe if I wanted to heat the room to 30°C for some unimaginable reason the control might work for that?
To improve the temperature I opened the only window, a small one that opened a crack, and left it open for almost my entire stay. That made the room fall to a low of 23 and average of 26 over three days, which is still pretty warm. Staff provided me with a fan upon request, and I understand that there wasn't anything else they could do. I got the impression that this is just a fundamental issue with their centralized HVAC system or something so either everyone is on A/C or everyone gets heat, and you can't even close the vents in the room.

Other than that everything was great, including room service.

Leisure Self

6/10

Pleasant

22 Oct 2023

Sung Hee

Everything was great except the noise from hotel's renovation. Hotel did notify but it bothered me for all 4 days of our stay.

8/10

Excellent

14 Oct 2023

Seungjin

Nice place and facilities were amazing. Problem was did not have AC control the whole time and would wake up soaked in sweat. Not sure if this is a korea thing but will call ahead next time to verify.

Leisure Family

10/10

Exceptional

11 Oct 2023

JUNE

Wonderful Stay

We've stayed here a few times now and we are never disappointed. It's a lovely relaxing place to walk into. The staff deliver an outstanding service, they will always do their best to assist you with any problems. Our room was on the twelfth floor and was amazing. Spotless spacious addressing every detail. However, the room is far too hot for sleeping and never went below twenty six degrees that does need addressing. We had an absolutely wonderful stay and we will be back for sure.

Partner

8/10

Excellent

01 Oct 2023

JUNE

Bedroom far too hot

The hotel offers a brilliant service, nothing is too much trouble. Every member of staff go out of their way to be helpful. However the room is extremely hot 27.5 degrees, we were unable to sleep for the two nights that we were there.

Partner

8/10

Excellent

25 Sep 2023

Ying Pik

The hotel room is quite spacious, providing lots of room for luggage and it's kept very clean. However, the biggest issue was the daily renovations, which started earlier than they had informed us! Every morning during our five-day stay, we were woken up by drilling noises from the floor above, sometimes even before 8:00 a.m., and on a few days, before 9:00 a.m. This was quite annoying.

Leisure Family

10/10

Exceptional

17 Sep 2023

Adam

Love this hotel wow it looks amazing great staff to o, the staff member Daisy really helped me at check in. Although I spent a lot of time working in my room every time I passed through the lobby I saw the restaurants and bar were full of life it was to a very high standard throughout. I tried the room service on my last night and it was great would highly recommend.

Business_and_leisure Self