Name: The Watergate Inn
Address: 24 Walmgate, York, YO1 9TJ, GB

8/10

Excellent

22 Jul 2026

Ward

It was a very clean, quiet, charming property with wonderful outdoor seating next to the building with the hotel rooms. Convenient location to city sites, multiple restaurants and grocery stores are nearby. Onsite bar and restaurant. The staff were friendly, helpful and accommodating (When we asked whether we could drink tap water (yes), they also provided us with a water pitcher full of water and ice on account of the hot weather. Only issue is we stayed during a summer heat wave and the fans provided weren’t enough to cool off the room.

10/10

Exceptional

22 Jul 2026

Linda

Room was lovely and clean, in fact it looked like it had been completely refurnished. Tea making facilities. Staff extreme helpful and friendly. The fact that you can park your car in the yard belonging to the Watergate is a big plus in York. Made a few visits and although basic it is perfect and so central to the shops and historic sights.

Friends_and_family Friends

10/10

Exceptional

19 Jul 2026

Grigorii

I loved the charm and character of this inn. They provided toiletries and towels. There was a kettle in the room with some tea bags and instant coffee, which I really appreciated. Comfy bed. Will definitely consider staying there again next time I am in York.

Self

4/10

Poor

13 Jul 2026

Julie

I would not stay here again. Sheets were torn, pillows flat, absolutely no circulation. Even a small fan would have made a diffrrece

Friends_and_family Friends

10/10

Exceptional

01 Jul 2026

Greig

Great city centre base. Friendly helpful staff, breakfast and dinner great portions and well cooked. First class chef.

Partner

6/10

Pleasant

29 Jun 2026

Mark

The staff were very friendly and helpful.The room was a little small as nowhere to put clothes and the tv did not work
No plug for the sink.Ok for one night
Breakfast was good.I did not come by car or use the bar.If I had bee staying for more than one night may have gone elsewhere.Not alot of ventilation.Had to openthw window on arrival.If it had been earlier in.the week when temperatures around 32c would have been unbearable

Self

6/10

Pleasant

27 Jun 2026

Bernard

The hotel was in a very convenient location for visiting the Shambles and city core. We found the room itself to be a bit rough in terms of amenities. The stall shower was on the small side for me, but the hot water came quickly and didn’t run out. Our biggest complaint was that the TV signal was not stable (kept glitching out) and the room never really cooled down in the evening (no A/C). Granted, we were there during a record heat wave. The full English breakfast was large and well prepared.

Partner

6/10

Pleasant

25 Jun 2026

Jessica

Location was great for our visit, very central, 5 minutes walk to Jorvik, The Shambles, Clifford Tower etc.
Decided to eat at the Inn’s restaurant on the first night (a Monday) & ordered basic pizzas (Margarita / Hawaiian). After around a 50 minute wait (with no staff interaction), we were advised they had run out of pineapple! Took around an hour & 10 mins in total to receive our food (which was not good considering we had 3 hungry children with us).
Our room was at the front with nice views along the street, but the windows had single glazing, so it was noisy from the street below.
There was also a noisy fan in the room, which upon investigation had been packed with paper / cardboard, presumably to reduce the noise, but think this could have been a fire hazard, so we turned it off.
Nice place, but it needs a little attention, and the wait for food was excessive.

Friends_and_family Family

8/10

Excellent

19 Jun 2026

Ross

Staff were great and good location.

8/10

Excellent

25 May 2026

Christopher

Nice room clean and tidy, staff helpful great location.

Friends_and_family Family

6/10

Pleasant

24 May 2026

Rachael

Really helpful and friendly staff, with clean though fairly basic rooms. The shower setup wasn’t ideal because of the door design and limited space. It was a little noisy until around midnight, but that’s to be expected for accommodation above a pub. The location was great overall, and it’s a good option if you’re looking for somewhere convenient and reasonably priced.

Friends_and_family Friends

10/10

Exceptional

21 May 2026

Julia

The room is just a nice size for a single traveller and the layout of the bathroom was much easier to move around in. The location of being just outside the city centre helped and easy enough to get to the train station.
There was some noise from the bar downstairs but it died down and was easy to ignore. For the price, amenities, location and ease of travel - I'd stay there again.

Self

2/10

Poor

19 May 2026

nigel

The rooms were very dirty, the Wi-Fi access code was not indicated within the rooms, the general condition of the rooms were not great for what we have paid. I have stayed in many hotels around the country at a similar price but these have been far better for value and overall condition. When leaving one of the rooms this morning after a night of rain, jumping across a major puddle was not fun!! The room that I should have been given was occupied by someone else, the room that I had been given had a small roof light as the only natural light. This acted a as a loud drum during the heavy rain during the night and woke me many times.

Business

8/10

Excellent

04 May 2026

Glyn

Rooms are a bit dated but good price for location and parking great

Friends_and_family Friends

8/10

Excellent

23 Apr 2026

Trevor

I wasn’t expecting a lot as it was about the cheapest room without being a hostel. However, it suited my needs and was private. It lacks the amenities of the bigger hotels, but the check in was easy, the staff were friendly, and it was a short distance to the Shambles. The topper was that they serve a fantastic breakfast at a reasonable price!

6/10

Pleasant

30 Mar 2026

Claire

Great location
Pub downstairs does food.
Rooms are a little tired and the bathroom was freezing.
There is a kettle but the plug is on the floor next to the bed. It is also impossible to fill the kettle directly from the sink. We used the cups to fill it.
Onsite parking costs £10 which we weren’t aware about.

Partner

10/10

Exceptional

18 Mar 2026

Angela

Excellent location and staff very polite & helpful

Self

4/10

Poor

03 Jan 2026

Elizabeth

Very out dated, cobwebs in the room,& a banana had been left by previous guest, so not very clean.

6/10

Pleasant

13 Dec 2025

Heather

It was OK. Location was great, room was very basic, dated and tiny. Good to have parking, but was charged £10 cash for this although advertised as free parking..

Leisure Partner

8/10

Excellent

02 Dec 2025

Peter

Friendly professional service small but adequate room for my wife and I for a one night stay close to the centre comfortable and warm bed with small en-suite, definitely worth the very reasonable price, we would use again most definitely

Leisure Partner

8/10

Excellent

26 Nov 2025

Emmely

The room was clean, spacious, and comfortable. The staff was very nice and friendly.

Friends_and_family Family

6/10

Pleasant

14 Nov 2025

Lisa

Great location in centre of York, walking distance to shops, bars, restaurants and the Barbican centre.
Room itself was dated, no central heating, just two small stand-alone heaters (which did heat the room) and small bathroom with shower. Tea and coffee facilities were a nice touch.

Leisure Partner

10/10

Exceptional

04 Nov 2025

Linda

Loved the staff they were very helpful, friendly and courteous. Room was spotless and well worth the money paid.

Self

6/10

Pleasant

20 Oct 2025

Darren

It’s ok and what you expect for the price in the city centre. The rooms are very dated but clean. The noise from the bars surrounding is loud as the old windows don’t really block much noise. Staff were extremely friendly and helpful. If you’re on a budget and just need a basic room for 1 night this place will do.

Self

6/10

Pleasant

15 Oct 2025

Paul

It was ok, for the price about what you would expect, small TV and en-suite not the cleanest of places.

Friends_and_family Friends

8/10

Excellent

07 Oct 2025

Delanie

Clean and very simple. Perfect for a few nights.

Leisure Self

8/10

Excellent

30 Sep 2025

Sharon

Good location but as it's attached to the pub it was noisy at night from people plus could hear noise from upstairs/next door.
Room was sufficient for one night. Pillows were a little on the soft side. Bathroom compact, shower good.
Can get discount on breakfast as staying there.
All staff that I interacted with were very nice and helpful, could leave luggage to collect later.
It was very close to shops and restaurants.

Leisure Friends

2/10

Poor

30 Sep 2025

Stephanie

Rooms were musty, mold in the showers, hair all over the sinks. Carpet staples sticking up out of the carpet where my husband cut his foot walking in. Wouldn't even have stayed one night if we had the choice but there was no where else to stay in York as everything was fully booked. So we ended up sleeping with all our clothes on and a hood up.

The only good thing about this property is the one employee they have working for them who was polite and kind. Gave poor service for Staff & Service as when we tried to deal with the manager they just ignored our concerns.

Leisure Friends

6/10

Pleasant

29 Sep 2025

L

Good and bad

We booked the accommodation last minute during York Food Festival, so availabilty was limited to the small double room. Small is an understatement. The bedroom was pretty grim with no opening windows, a small oscillating fan and a metal rack for clothing. There was a tiny, unnoticeable step into the bathroom, perfect for toe stubbing and the shower screen surround was pitted.
That said, the breakfast and coffee was good and the staff were lovely. We glanced into other rooms which looked perfectly okay, so maybe we were unlucky with our choice.

8/10

Excellent

27 Sep 2025

Leisha

The staff are exceptional! They are very friendly, helpful and go above and beyond for you. We couldn’t have asked for better. The breakfast in the pub below was good. When we needed ice for our sodas in our room they happily gave it to us. We were even allowed to check in early with no problems. High marks to the staff!! It’s in a wonderful and central location! Super close walk to the sites of York! The rooms are very dirty and in need of DEEP cleaning; new furniture and a complete overhaul. If they’d clean the rooms it would be a great place to stay. Again, amazing location and some of the best staff I’ve ever encountered!

Partner

4/10

Poor

25 Sep 2025

Kelly

Check-in was straightforward, and the room was clean and functional with basic amenities like coffee-making facilities and a warm shower.

However, our stay was seriously disrupted by loud drilling and hammering starting around 08:15 right outside our window. The noise was so loud and went on for a couple of hours, making it impossible to get a restful lie-in. It’s likely this work has been going on for weeks before our stay, yet the hotel gave no warning or apology.

This feels like a failure on the hotel’s part — guests should be informed about ongoing construction or work, especially if it affects their comfort so dramatically. A restful stay was completely ruined, and for that reason, I can only give 2/5.

10/10

Exceptional

22 Sep 2025

Richard

While the room was a bit small, the location was great. You can walk to almost any of the many old-town attractions. There is a decent restaurant/bar below the hotel. The staff was all very friendly. And, as a bonus, there is free secure parking on the lot just behind the hotel (you enter through a gate that goes under the 2nd floor). It's a bit loud until 11:00 (on the weekend) and then very quiet afterward. Despite the crowded room, we loved it and would go back.

Leisure Partner

6/10

Pleasant

22 Sep 2025

Maxwell

Mattress was very soft, not good for the back. Staff were friendly and welcoming, good parking facilities and only a few minutes walk from the town centre.

Leisure Family

8/10

Excellent

19 Sep 2025

Linda

Exactly what I expected a clean bed in a small room with facilities . The WI had a good atmosphere and friendly staff was ideal for an overnight stay

Leisure Partner

4/10

Poor

14 Sep 2025

Diane

This is the first time I was disappointed with a hotel booked through Expedia. From the very start, I should’ve been advised to take a cab from the train station to the Watergate Inn since there are crowds of people on narrow streets and uneven sidewalks. Traipsing through York with luggage and a bag was not pleasant. The room was junky looking. One of the chairs was dirty and soiled. The other chair was from their outside patio. Could NOT take a shower. Once I turned on the water, it started filling up in the base of the shower stall. Also saw mold in shower. Glad I only booked one night there.

Leisure Self

8/10

Excellent

14 Sep 2025

John

Loads of parking, nice bar, good food. The room showed its age but it's an old building so that's only to be expected. It really couldn't be better located. Make sure you have a GPS to find the place, though as the streets are what you'd expect in a 2000+ year old city. Would definitely stay here again.

Leisure Partner

8/10

Excellent

13 Sep 2025

Jake

Just what we needed

Great location and family room perfect for our stay
Free packing a massive bonus with York parking costs

Friends_and_family Family

10/10

Exceptional

08 Sep 2025

John

Fantastic

Nice place / pub staff fantastic

Self

10/10

Exceptional

06 Sep 2025

Celia

We stayed a lot of places on our trip around the UK and Ireland, and even though this hotel wasn't the nicest, it was one of our favorites! Our room was small and bathroom had seen better days, but we loved staying here! It is above a pub/restaurant, so food and drinks were convenient. Staff was lovely and fish and chips were amazing! Lots of shops and restaurants around and an easy walk over to the Shambles! Thank you for the awesome stay, Watergate Inn! :D

Leisure Family

8/10

Excellent

31 Aug 2025

Natalia

Good experience

Spacious bedroom for our family of four and dog. Parking. Friendly staff. All good.

Friends_and_family Family

10/10

Exceptional

28 Aug 2025

Amy

Lovely hotel in the centre of York! Staff were amazing 👏

Leisure Friends

6/10

Pleasant

27 Aug 2025

Timothy

Shower area looked to have some mold growing

Leisure Family

10/10

Exceptional

21 Aug 2025

Theresa

1 night in York

Good family room but right on street side so lots of street noise. Other rooms off street would be fine. Good food onsite and surrounded by tasty restaurants. Heart of old city. Approx 1 mile walk to train station.

Partner

6/10

Pleasant

18 Aug 2025

LIAM

Average fusty room.

The room was average, you get what you pay for.
Everything just smelt fusty.
Then at 1:30 the fella next door felt like he needed to let me know he was coming back slamming his door 4 times.

Business

10/10

Exceptional

18 Aug 2025

Andrew

Central location, easily walkable. The rooms are a bit dated but clean. It’s dog friendly and the breakfast is very good value.
The staff always have a smile and are very welcoming and friendly.

Leisure Pet

6/10

Pleasant

05 Aug 2025

Verified traveler

Overnight stay

It was average but the price reflects this. It was just an ok place to stay

Self

6/10

Pleasant

04 Aug 2025

Jennifer

New floor coverings & shower.
Broken handles & bed had a thin mattress.
Quite basic for the cost.

Leisure Partner

4/10

Poor

02 Aug 2025

kate

It was very run down. But great location

Leisure Partner

6/10

Pleasant

24 Jul 2025

carrie

This hotel was a little dated, i emailed them before to see if we could park there noone got back to me, therefore we ended paying £23 for parking

Partner

10/10

Exceptional

16 Jul 2025

David

Great place to be centrally located

Leisure

6/10

Pleasant

01 Jul 2025

Jenny

Lovely staff and food

We stayed for 1 night as a halfway stop en route, the staff were extremely helpful and polite. Unfortunately the facilities in the room were lacking, the bed was very low and the tiny shower door didnt open fully i had requested a low floor room because i have mobility issues at the moment, but was placed up a flight of stairs. They need to make it absolutely clear on their website that they are not suitable for anyone with mobility problems. The food was really good as was the beer.

Partner

6/10

Pleasant

21 May 2025

Kim

It was tired but very convenient as 10 minute walk from York walls and Shambles

Leisure Partner

4/10

Poor

03 May 2025

caroline

We chose this property for it's location, right in the old part of York, which as fantastic. The room itself was noisy, over crowded with a few broken items. The sheets didn't fit the bed properly and kept coming off in the night making it quite uncomfortable.

Leisure Partner

2/10

Poor

24 Apr 2025

Amy

There is really not anything positive I can say. The bed was terrible! Thin, bad quality mattress, thin lousy pillows. Noisy outside the window from the pub downstairs until after 1AM Door lock was hard to use, we almost locked ourselves in. Mold in the shower. Just don't do it! We loved the town of York, but had a miserable night in this \"Hotel\"

Leisure Partner

10/10

Exceptional

22 Apr 2025

Nancy

The place itself was lovely a little dated in the bedrooms but so clean, short walk to the shambles, food at the hotel was fantastic excellent price, can recommend the Eggs Benedict for breakfast, outside lovely seating area right by the river and last but not least staff are so welcoming very attentive 5 star service will be going back again

Leisure Family_with_children

8/10

Excellent

31 Mar 2025

Lucy

Lovely stay

Stayed here for one night - great room, comfy bed, clean en-suite.
Easy self check in and staff were very accommodating to requests.
Definitely stay here again.

Friends_and_family Friends

10/10

Exceptional

30 Mar 2025

Marcus

The Walkergate Inn was a fab little pub with rooms to stay at.

The room I stayed in was fab for the night, with a double, TV, kettle with tea & coffee.

A bathroom with shower.

The room was safe & secure & a 3 minute walk from the main town centre.

The staff I ment on check in/out were warm & friendly.

I would definitely stay there again.

Leisure Partner

4/10

Poor

30 Mar 2025

matthew

Not safe if you travel by yourself at nights get a little bit unsafe

Business_and_leisure Self

10/10

Exceptional

05 Mar 2025

Jeanette

good value for money

good location. I stayed in room 3, it was basic, clean and great value for money.

Friends_and_family Family

10/10

Exceptional

02 Mar 2025

Joel

Great value

Self

10/10

Exceptional

19 Dec 2024

Bill

About a 30 minute walk from the train station. Nice, friendly staff. Comfortable rooms.

Leisure Family

4/10

Poor

05 Dec 2024

Roberta

Staff were very nice. Accomodations did not match the pictures. Room was painfully small. There was no place to open luggage. Full bed took up most of the room. No lighting by bedside, only one light overhead. Shower head sprayed water outside of shower and drain was so slow that overflow threatened to spill over onto floor. Only one outlet available and teapot needed to sit on floor to plug in because of length of cord. Mattress very thin futon. We were miserable.

Leisure Family

8/10

Excellent

22 Nov 2024

Monica

Excellent location. The staff in the pub were friendly and delightful. The room was clean. The double bed in room 7 needs a new mattress and a wood slate is underneath the bed and should be fixed. But overall a very pleasant stay for the one night.

Leisure Friends

8/10

Excellent

03 Nov 2024

Verified traveler

Had some issues with accessing the key from the lock, staff were extremely helpful with sorting this. Room was clean and tidy, basic amenities were also provided. No noise issues overnight.

Self

10/10

Exceptional

25 Oct 2024

Mark

Top stay

Excellent location right in the centre of York and offers free parking bargain !!

Partner

4/10

Poor

13 Oct 2024

Verified traveler

basic one-night stay

Accommodating of late check-in, good parking. Good central location. Bed clean.

Bathroom mouldy. Noise from other rooms/toilets very loud. No blackout curtains and broken blinds. Lots of daylight and potential for onlookers.

Partner

4/10

Poor

26 Sep 2024

Verified traveler

Rated on would I stay again. The answer would be no. Room was poor and the bathroom had mould on the ceiling, tiles and the shower hose and head needed a very good clean.

Business

8/10

Excellent

15 Sep 2024

Elizabeth

Very convenient location for exploring York. Surprisingly quiet considering it's above a pub. It was a bit dilapidated, but very clean. Couldn't get the TV to work, and felt awkward to ask for assistance, since there's no front desk, just the pub.

Leisure Partner

6/10

Pleasant

10 Sep 2024

deborah

Nice place but spoilt by staff arguing very loudly outside our bedroom window, hard to get to sleep

Partner

8/10

Excellent

06 Sep 2024

Verified traveler

Nice stay in York

Good experience, close to city centre

Friends_and_family Family

4/10

Poor

27 Aug 2024

Robert

No food and we couldn’t get our suitcases up the stairs

10/10

Exceptional

26 Aug 2024

Kevin

.

10/10

Exceptional

04 Aug 2024

Jana

Friendly staff! Safe and great walkable area

Leisure Family_with_children

8/10

Excellent

31 Jul 2024

Jenny

The staff here was so nice! It isn't in the most scenic part of the city, but it was safe enough and the property was fine. There is a lovely deck outside overlooking a canal. If you are looking for a good deal that is a short walk from the more historic areas, this is a good choice.

Leisure Partner

6/10

Pleasant

23 Jul 2024

Julia

This property is a simple room above a small pub. There was no landline phone. The bathroom had no shelves or hooks which was an issue because the shower overflowed onto the floor, soaking anything placed in the bathroom. The shower did not drain well, so the basin quickly filled and leaked out onto the floor.
It smelled like strong mildew.
There is no AC so we had a fan going and the window open at night. The street was very noisy below.
I tried to contact the management with some questions, but they did not respond to email and I did not get through on the phone.
With that being said, the price was good and the location fantastic. We had an easy walk to the sights in York. The people working in the pub below were very kind and helpful and the breakfast we had there was delicious.
Overall, we had a nice time, I just want people to have a good understanding of the property before choosing it.

Leisure Family

10/10

Exceptional

11 Jul 2024

Mel

Fun & friendly.

Our stay was brilliant the staff were fantastic & so friendly. I was unaware that there was on site free parking so I ended up paying but other than that it was an excellent stay.

Friends_and_family Family

6/10

Pleasant

20 Jun 2024

J Kelly

Liked the inn. The staff was wonderful. The premises could use a little updating.

Friends_and_family Family

10/10

Exceptional

19 Jun 2024

CATHERINE

Away with friends

I stayed here with 3 other friends and we had an amazing time nothing was too much for the staff at the Inn.
Next time I would love to stay in one of the shepherds huts

Friends_and_family Friends

2/10

Poor

20 May 2024

Verified traveler

A terrible experience in beautiful York

Awful awful awful - asked to park and was told we couldn't, later found out it was supposed to free and so lost £20, room was small, uncomfortable and then no hot water, and spent all night being kept up by what I can only describe as the local crack den. Avoid this at all costs if staying in York - we love the place but will never be coming back here, and personally feel we should be refunded in full.

Partner

6/10

Pleasant

28 Apr 2024

Sophia

You get what you pay for

The Watergate Inn is rooms above a pub.
Excellently located in the centre of York, a close walk to anything in the city centre.
The rooms are dated, however this is perfect example of getting what you pay for. It is much cheaper than other options in a similar location, and this is because it is a little worn and in need of some TLC.
That being said, I slept well in a comfy bed with great heating so was nice and warm.
The WiFi is not good and the pillows need replacing, but it was absolutely fine.
It can be noisy, but in a city centre that should be expected.
It is basic, but I would stay here again and did enjoy the experience.

Self

4/10

Poor

25 Apr 2024

Estefanie

Room#2: The shower was dirty and moldy. The water in the shower would not drain. There was hair in the sink drain. The toilet would not flush properly. One of the beds broke while my husband was putting my 3 year old to sleep. We told the staff on the first night and it didn’t get fixed on our stay.
The staff was friendly and the Pub food was good. It is in walking distance of many attractions

Leisure Family

8/10

Excellent

07 Apr 2024

Sally

Would stay again

Perfect location for exploring York with free parking included. The staff were lovely, with a warm welcome and farewell.
The room was equipped with a hairdryer and complimentary toiletries, which we hadn't expected. The proximity of the room to the road, and being above the bar meant it was noisy, but we were prepared for that. The owners obviously have an issue with drainage with it being such an old building, but we didn't see any issues with that other than having to stop the shower for a while to let the water drain away.
Another table lamp in the bedroom, and a shelf in the bathroom were my only thoughts on improvements.
The room was quite expensive, but that just seems to be the price situation for York in general.

Friends_and_family Family

10/10

Exceptional

07 Apr 2024

Bill

Watergate

Very pleasant stay. Staff were very good, courteous and efficient.

10/10

Exceptional

18 Dec 2023

Bill

A great place to stay!

I have stayed here a few times over the years and have always been happy with this hotel. The beds were comfortable, and the toilet and shower were clean, with plenty of hot water. The room I stayed in, (5), was above the main gate which meant it could be a bit noisy early in the morning, but not too serious. Staying above a bar, can be a bit noisy, but that is only to be expected. The room was very warm, I had to turn the radiator down, not a bad thing. The hotel is situated five minutes walk from the shambles with plenty of bars and traditional pubs. I recommend the Blue Bell, two minutes away, and The Golden Fleece for it's ghosts and entertainment. All in all a very pleasurable stay. I look forward to returning soon.

2/10

Poor

03 Dec 2023

Emma

Very cold, uncomfortable and unsafe. Do not recommend

4/10

Poor

13 Nov 2023

Verified traveler

Check in was fine with friendly staff. Room was very small and basic. The bed was so uncomfortable and hard. We had an upstairs room which backed onto the shisha bar, it was noisy until about 1am but then it did go quiet. I wouldn’t return here even though the one thing it had going for it was the location,
It was central to the town centre and within walking distance to everywhere.

Partner

8/10

Excellent

03 Sep 2023

shaun

Family break/holiday.

Excellent location to the city centre no more than 5 minute walk.

Friends_and_family Family

4/10

Poor

28 Aug 2023

DEAN

My room was just above the outdoor garden at the back.It was very noisy at night and trying to get to sleep was very very difficult. I would not think about staying there again. The reason i booked was the price but next time i will pay a little bit extra to stay somewhere else that is a lot quieter. I would not recommend anybody to stay here.

4/10

Poor

25 Jul 2023

Jennifer

While the property was relatively clean etc, and the location very central. The location meant the room was very noisy (particularly with garbage collection of bottles at 5am outside the window). We also had a problem with the hot water not working on our second morning and it wasn't able to be fixed for hours so had to have cold showers.

The other area we were disappointed with was communication. We tried to call and email to make amendments to our booking before arrival and couldn't get through. Then after check out we realised we had left an item of jewellery in the room but even though we emailed and called multiple times we were unable to get anyone to answer, and left multiple messages.

Leisure Family

4/10

Poor

24 Jul 2023

Julia

Hard bed...noisy night...no sleep 😪

Bed was very uncomfortable, mattress was too hard.
Things left by past guests in the room.
Noise, but expected as in town centre area, however not acceptable was other guests making noise in the hallways well after 1am.
Also money was taken out of my account a few days before the stay, which was fine but we expected to pay on check in, do a bit of warning would of been nice
Overall not a great stay

Partner

8/10

Excellent

23 Jul 2023

Verified traveler

Good, budget stay

Staff were very helpful, room had all the essentials needed for a comfortable and enjoyable stay.

Self

10/10

Exceptional

17 Jul 2023

Sue

Nice little place..

Lovely little place to stay in the center of York.
Everything good, nice welcome, helpful.. just a little tired and could do with a revamp. Would stay again.

Partner

6/10

Pleasant

02 Jul 2023

N

Basic - needs a lot of work done

We travelled as a family on Friday to see a show. Firstly the positives - good city centre location and the staff are friendly and a big family.
The drawbacks - whilst clean, the furniture is cheap and tatty. The decor is from the 70's at least. For £160, no breakfast included. The towels, 1 per person - were more like hand towels.
We asked for an iron and ironing board and whilst an ironing board was located, there was no iron. On trying the hairdryer in the morning, it made a grinding sound and gave off a burning smell.
We talked to a taxi driver on the way back to the station who said the owner has lots of other businesses and shops so clearly doing up the property won't be a priority.

Friends_and_family Family

8/10

Excellent

10 Jun 2023

James

Innkeepers were kind enough to let us in early. The family room fit our family of 5 well. Pleasant room close to many locations of interest

Leisure Family

10/10

Exceptional

04 Jun 2023

Daniel

UK Road trip

Great location, GREAT. Very clean room. Check-in young lady(s) were very helpful. Pub staff and all staff were wonderful. Parking was about 2 blocks away in a multi-level public garage, not a big issue. Good WiFi. good hot water. Quiet room in rear. Walkable to all important city sites. Great micro-brewery a few doors down and great historic pub across the street. The room was VERY tiny, I believe a jail cell is most likely larger. Could use more electrical outlets. I enjoyed my stay and would return. Dan- USA

Self

8/10

Excellent

04 Jun 2023

Verity

Good location for centre of York and great to have a car park. Recently decorated. Friendly and helpful staff. Bar quiet after 11.30/12 on the Friday (and wasn't very noisy before that). Nothing fancy, but good for the location/price/being dog friendly.

Friends_and_family Family

10/10

Exceptional

03 Jun 2023

John

A great place to stay, not luxury but comfortable in a great location. Also has character….

Leisure Family

8/10

Excellent

15 May 2023

Kellie

Good location to walk everywhere. Solo traveller, so not sure what double rooms are like, but mine was ok for me. Only issue is no early check in so had to find a held luggage place, of which there are many close by and only £5, but still a tad inconvenient.

Leisure Self

8/10

Excellent

25 Apr 2023

Philip

Good value for money

Very convenient location for the city centre and easy to find. Pre-arrival communication was good and late/self check in available. Rooms are simply and adequately equipped. Kettle in room with tea and coffee. Bed comfortable and storage space to hang clothes. Room was impeccably clean. I was really impressed by the excellent level of cleanliness of the room and bathroom. Only thing is that noise does travel through the walls, and the rooms are over a pub. I could hear noise from outside until after midnight, so maybe not a place for light sleepers.

Business

6/10

Pleasant

22 Apr 2023

Verified traveler

Fine, if you’re a sound sleeper!

About a half-hour walk from the railway station, in quite a nice little community area, away from the main tourist areas, the Watergate is a pub with rooms. It serves meals, but not, as yet, breakfast. The check-in details are incorrect – the mobile phone number belongs to the previous owner – but I gather this is being addressed. Pleasant staff. The room was dated, but all right nonetheless, except for the street noise from passing revellers which went on intermittently until about 4am causing me to have very broken sleep each night. Near the Red Lion – an excellent pub if you like good beer.

Self