Show prices in

Choose a currency for your trip.

More currencies

More crypto

Find your next stay

Malmaison York

York · United Kingdom

2 Rougier StreetView location

8.8/10Excellent1,279 Reviews
Cleanliness9.2/109.2
Service9.0/109.0
Comfort8.8/108.8
Condition9.0/109.0
Amenities8.8/108.8
See all ratings
Check availability Pay with crypto or card
  • Most popular

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Malmaison York

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge.

English breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.

Make yourself at home in one of the 150 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Distances are displayed to the nearest 0. 1 mile and kilometer. Yorkshire Museum Gardens - 0. 3 km / 0. 2 mi- York Central Library - 0. 3 km / 0. 2 mi- York Observatory - 0. 4 km / 0. 2 mi- Hospitium - 0. 4 km / 0.

Read more about this hotelShow less

2 mi- York Guildhall - 0. 4 km / 0. 2 mi- Yorkshire Museum - 0. 4 km / 0. 2 mi- York Mansion House - 0. 4 km / 0. 2 mi- St. Helen's Square - 0. 4 km / 0. 2 mi- York Theatre Royal - 0.

4 km / 0. 3 mi- Stonegate - 0. 4 km / 0. 3 mi- St. Mary's Abbey - 0. 4 km / 0. 3 mi- St Mary's Lodge - 0. 5 km / 0. 3 mi- York Art Gallery - 0. 5 km / 0.

3 mi- St. Olave's Church - 0. 5 km / 0. 3 mi- Dean's Park - 0. 5 km / 0. 3 mi. The nearest major airport is Leeds (LBA-Leeds Bradford) - 48. 8 km / 30.

3 mi A stay at Malmaison York places you in the heart of York, within a 10-minute walk of York Minster and York City Walls. This eco-certified hotel is 0. 4 mi (0. 7 km) from Shambles and 0. 5 mi (0. 8 km) from Jorvik Viking Centre.

A stay at Malmaison York places you in the heart of York, within a 10-minute walk of York Minster and York Christmas Market. This hotel is 0.4 mi (0.7 km) from York City Walls and 0.4 mi (0.7 km) from Shambles.

Make yourself at home in one of the 150 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.

Popular amenities

Free WiFi
Dining services
Concierge
Laundry
Gym
Non-smoking
Banquet facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Green Tourism Program Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in BREEAM Pets allowed Only dogs are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
    • This property accepts credit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Cashless transactions are available
    • Safety features at this property include a smoke detector
  • Minimal age
    18
  • Optional fees
    • Fee for English breakfast: approximately GBP 27 for adults and GBP 13 for children
    • Pet fee: GBP 25 per pet, per night
    • Service animals are exempt from fees
    • Late check-in fee for check-in between 11:00 AM and 2:00 PM

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Yorkshire Museum Gardens 0.3 km / 0.2 mi
York Central Library 0.3 km / 0.2 mi
Hospitium 0.4 km / 0.2 mi
Yorkshire Museum 0.4 km / 0.2 mi
York Guildhall 0.4 km / 0.2 mi
York Mansion House 0.4 km / 0.2 mi
St. Helen's Square 0.4 km / 0.3 mi
York Theatre Royal 0.4 km / 0.3 mi
St. Mary's Abbey 0.4 km / 0.3 mi
Stonegate 0.4 km / 0.3 mi
St Mary's Lodge 0.5 km / 0.3 mi
York Art Gallery 0.5 km / 0.3 mi
Micklegate Bar 0.5 km / 0.3 mi
York Minster 0.5 km / 0.3 mi
Barley Hall 0.5 km / 0.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 150
  • hotel
  • American Express
  • MasterCard
  • Visa
  • City centre
  • Entertainment Area
  • Small pets allowed (under 5 kg) not available in all roomsExtra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
Show 34 more facilities & services
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Room service
  • Laundry service
  • Multilingual staff
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Lift access
  • Dining area: 2
  • Electric kettle: 1
  • Towels and bed linen
  • Bar
  • Restaurant
  • Non-smoking area
  • Banquet hall
  • Air conditioning in Restaurant
  • Conference room: 1
  • Meeting room
  • Breakfast
  • Breakfast served to the tableExtra charge
  • Continental breakfast
  • Hot breakfastExtra charge
  • Breakfast a la carteExtra charge
  • À la carte dinnerExtra charge
  • Breakfast and dinnerExtra charge
  • Special dietary optionsExtra charge
  • Vegetarian mealExtra charge
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Cash Free
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARD • 1 Bedroom • 22 m²FAM.ST
    FAMILY ROOM STANDARDPhoto unavailable3 photos

    Malmaison York

    FAMILY ROOM STANDARD

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–4 • Adults: max. 2 • Children: max. 2
    Bed setup
    4 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLUBTWIN • CLUBTWN.CB-1

    Photos are not available for this room type.

    Malmaison York

    TWIN CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CB-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUBDOUBLE • CLUB • 1 Bedroom • 18 m²DBL.CB
    DOUBLE CLUBPhoto unavailable3 photos

    Malmaison York

    DOUBLE CLUB

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    18 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLUBTWIN • CLUB • 1 Bedroom • 20 m²TWN.CB
    TWIN CLUBPhoto unavailable2 photos

    Malmaison York

    TWIN CLUB

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CB

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLUBRoom • CLUBROO.CB

    Photos are not available for this room type.

    Malmaison York

    Room CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 26 m²SUI.ST-14
    SUITE STANDARDPhoto unavailable3 photos

    Malmaison York

    SUITE STANDARD

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-14

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Malmaison York

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUB DELUXEDOUBLE • CLUB DELUXE • 1 Bedroom • 20 m²DBL.CB-DX
    DOUBLE CLUB DELUXEPhoto unavailable4 photos

    Malmaison York

    DOUBLE CLUB DELUXE

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CLUB DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-DX

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Malmaison York

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Malmaison York

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST-1

    Photos are not available for this room type.

    Malmaison York

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    Malmaison York

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Malmaison York

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Malmaison York

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 16 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable3 photos

    Malmaison York

    DOUBLE STANDARD

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Malmaison York

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUB KING BEDDOUBLE • CLUB KING BEDDBL.CB-KG

    Photos are not available for this room type.

    Malmaison York

    DOUBLE CLUB KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLUB DELUXERoom • CLUB DELUXEROO.CB-DX

    Photos are not available for this room type.

    Malmaison York

    Room CLUB DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLUB DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CB-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 16 m²TWN.ST
    TWIN STANDARDPhoto unavailable2 photos

    Malmaison York

    TWIN STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Malmaison York

8.8
Excellent
1,279 Reviews
Cleanliness
9.2 /10
Service
9.0 /10
Comfort
8.8 /10
Condition
9.0 /10
Amenities
8.8 /10
100 reviews shown
8/10
Excellent
31 Jul 2026
Alexandra
Rooms were quite dated and some furniture damaged, whilst it’s a nice hotel I think some of the amenities need to be replaced.
10/10
Exceptional
30 Jul 2026
Michael
Excellent location and very nice hotel
10/10
Exceptional
28 Jul 2026
Glenn
good property well specified and helpful staff.
prime location for walking into York city centre, close to
all best attractions.
10/10
Exceptional
28 Jul 2026
colin
Great location and wonderful room ( cheaper on a Sunday) and even a £10 upgrade, plus sky bar - recommend you book this and one of the few parking spaces in advance as local parking ranges from £23 to £40 a night !! Brazilian Steak house near bye a great experience for meat or fish eaters.
8/10
Excellent
27 Jul 2026
David
Solid quality in a good convenient location. Room design is unusual but with considerable space. Not able to regulate temperature but sime AC present and functional (but still too warm). Bed is too soft
8/10
Excellent
27 Jul 2026
Sarah
We have stayed there three times now. The location is ideal. Parking is awful but it is what it is. Food I. The restaurant was excellent and the food great.
8/10
Excellent
27 Jul 2026
Jane
Good location, well maintained hotel with friendly staff. Excellent breakfast
10/10
Exceptional
26 Jul 2026
Fiona
The Club Deluxe room was very spacious with a large sitting area.
Bathroom was also very spacious with separate bath and shower.
Breakfast wasn’t included in the package and at around £25 per person per day seemed expensive, but when you factored in the drinks vouchers that we were issued with, which were worth upto £15 per person per night in either of the bars, it seemed very good value if you wanted to have drinks in the hotel.
10/10
Exceptional
25 Jul 2026
Andrew
Always love a Malmaison

You simply can't go wrong for a great stay and service.
10/10
Exceptional
25 Jul 2026
SANDRA
Central to everything it was very good and easy to get to and it was near the train station we loved our stay ❤️
10/10
Exceptional
25 Jul 2026
Gary
Very nice hotel ,can't complain about anything
10/10
Exceptional
23 Jul 2026
Andrew
Wonderful hotel and staff. Location was perfect
10/10
Exceptional
21 Jul 2026
Kevin
Very nice breakfast, cooked to order. Excellent location.
Partner
10/10
Exceptional
20 Jul 2026
Terry
Great stay, can’t fault anything. Room was spotless and staff were friendly.
10/10
Exceptional
19 Jul 2026
Sunita
Excellent clean room, was given the option to upgrade which I did to a club room and it was absolutely lovely, so glad I took the offer. Staff were all friendly, the Sky Bar was also great.
Partner
10/10
Exceptional
18 Jul 2026
Maisy
Absolutely amazing stay, beautiful hotel and the staff were great
Partner
10/10
Exceptional
17 Jul 2026
Julie
All staff welcoming, friendly and extremely helpful.
A great stay. We will be back
Family
10/10
Exceptional
16 Jul 2026
Julie
First time to this hotel and would definitely return. Very central for bars shops and restaurants. The rooftop bar is a must lovely cocktails we didn't try the food, but book in advance or you could be disappointed.
Partner
10/10
Exceptional
15 Jul 2026
Sophie
Lovely hotel. Room was impeccably clean and staff were friendly. Would definitely stay again and would recommend!
Partner
10/10
Exceptional
13 Jul 2026
Phylippa
Lovely stay with a very tasty good quality breakfast! Great hotel and staff with an excellent location
Partner
8/10
Excellent
13 Jul 2026
Leigh
Room was great. Location is excellent for the centre of York. Loved the Sky Bar!
Partner
10/10
Exceptional
12 Jul 2026
Caroline
Had a lovely stay here very close to the railway station and York city centre. We also opted out of having our room cleaned daily and got rewarded with drink vouchers which came in very handy for cocktails up in the roof bar/restaurant!
Partner
10/10
Exceptional
11 Jul 2026
Christopher
Perfect stay in York. Great location and comfortable rooms. Air con being an added bonus during the UK heatwave!
Partner
10/10
Exceptional
11 Jul 2026
christopher
So no other reviews mentioned this - but the excellent air conditioning was welcome on a 34C day… the suite (upgraded for 25 pounds as mentioned by some) was truly excellent. With a great shower and a big screen sitting room to watch the football. I would like a stocked minibar - it seems such a faff to call room service for iced water- but a small gripe.
Self
10/10
Exceptional
10 Jul 2026
J
Great location for exploring York. Near the station and city Centre makes finding things easy.

Highly recommended
Partner
6/10
Pleasant
09 Jul 2026
Stephen
Great location and we had booked parking which was great.
Partner
10/10
Exceptional
06 Jul 2026
Chloe
Great location and room. Staff for very helpful.
Partner
10/10
Exceptional
05 Jul 2026
wayne
From the second we walked in we was made massively welcome by all, and the best thing was we was able to check in early and get ourselves sorted and ready for our weekend, the staff in the morning as we were going for breakfast was so helpful again and polite
Partner
6/10
Pleasant
03 Jul 2026
Rhiannon
The location of the hotel is great - short walk from the station and short walk into the centre.

We stayed in a club room which was immaculately clean, the fridge, coffee machine and bottle of water were much appreciated and things like decent size towels and a little alcove in the shower to put your products were well thought out.

Unfortunately, despite being on the top floor, the noise from outside was constant (traffic and very loud music from a bar across the street) throughout the night. Add to this we got woken up by guests returning to their room at 01.30 in the morning who decided to have a chat in the hallway and this alone would be enough to stop me returning.

The air con would also not go below 19 degrees - the helpful staff on reception confirmed this was the lowest it would go, but it was not cool enough to make the room a comfortable temperature.
Partner
10/10
Exceptional
02 Jul 2026
Darren
We stayed for 2 nights. Rooms are great. Brasserie great for Sunday lunch and Sora is amazing.
Staff always professional and polite.
Partner
10/10
Exceptional
30 Jun 2026
Leslie
Lovely room and air con was excellent and essential during the heatwave. No issues with anything at all in the hotel during our stay and perfectly located for both the railway station and strolling into city centre
Partner
10/10
Exceptional
29 Jun 2026
satinder
Excellent property, great location, close to everything, highly recommended.
Friends
4/10
Poor
28 Jun 2026
Wendy
Breakfast too expensive £25 pp

Not up to date with our chains

Customer experience not considered

Rooms - small dingy dark depressing ugly outdated

Lack of info about room

No water during heatwave

Bed clean and comfortable
Friends_and_family Friends
10/10
Exceptional
27 Jun 2026
Vicki
Excellent clean place staff very helpful
Close to pubs and restaurants
Friends_and_family Friends
10/10
Exceptional
25 Jun 2026
Neil
Pleasant stay at the Malmaison. Staff v helpful and efficient. Great location.
Partner
4/10
Poor
24 Jun 2026
ANGELA
3/5 - A mixed stay at Malmaison York

The rooftop bar was the highlight of our visit — stylish atmosphere, great views, and genuinely excellent staff who were friendly, attentive, and made us feel welcome.

Unfortunately, the reception experience fell short. We arrived with friends to check in, and despite two receptionists being available, we were ignored while a couple who arrived after us were served first. It set the wrong tone, and no information was offered about breakfast times or dining options.

Breakfast the next morning was also disappointing. The service felt abrupt, and although the food was described as “cooked to order,” it clearly hadn’t been — the bacon was curled, brown, and looked like it had been sitting out for a while.

Overall, while the bar and its staff were fantastic, the inconsistent service elsewhere made the stay feel less special than expected.
Friends
6/10
Pleasant
23 Jun 2026
Justin
Just OK. Only hotel not to get 5 star in 3 weeks in UK, France and Italy. Not all room amenities worked, \"upgrade to room\" which was at cost, but was a pair of slippers and a coffee machine. Parking was convenient but expensive.
Partner
10/10
Exceptional
21 Jun 2026
jordan
Me and my partner loved the property
10/10
Exceptional
18 Jun 2026
Andrew
Lovely comfortable hotel in a great location. Handy for station and York centre.
Partner
10/10
Exceptional
18 Jun 2026
Andrew
We recently stayed at Malmaison York and overall had a pleasant experience. The room was lovely and the bed was extremely comfortable, making for a good night’s sleep. We were given an upgrade, which was appreciated, although it wasn’t something we particularly needed.

One thing to note is that both the rooms and corridors felt quite dark, which may not suit everyone’s taste. The on-site Starbucks was a great addition and very convenient during our stay.

The main downside was the price. While the hotel was comfortable and stylish, it felt quite expensive considering there were no extras included. Overall, a good stay, but the value for money could be improved.
Friends_and_family Family
10/10
Exceptional
17 Jun 2026
Jack
Lovely hotel, food was delicious. Was offered an upgrade for a little extra and accepted it.
Staff were helpful when room service was late and we were given it free of charge. Would return.
Partner
4/10
Poor
14 Jun 2026
Clare
Only problem fighting in the bar
Partner
10/10
Exceptional
14 Jun 2026
Kirsten
Amazing location excellent hotel, nice rooms great service!
Partner
10/10
Exceptional
14 Jun 2026
jake
Our stay was absolutely amazing! The beds were comfy and the hotel room was just stunning
Partner
8/10
Excellent
14 Jun 2026
Jonny
Air conditioning not great, hot in night.

Availability for hotel guests to have drink at roof bar poor.
Partner
8/10
Excellent
13 Jun 2026
Phil
Wanted to give the hotel 5 stars. Just a couple of niggles which you would not expect of a 4-star hotel in the centre of York. Staff lovely and friendly, breakfast fresh and delicious with a good choice. Rooms have a unique design of what can only be described as an open plan bathroom. I didn't mind it but I can see how others might. Bed big and comfy. Niggles included dust on cups and spoons, only enough shower gel for 1 shower, empty tissue box and a dirty towel (1 of 4). All put right at the first request but should not be needed in a 4-star hotel. Great location for city centre attractions. A little more attention to detail and it would have been 5 stars.
Partner
10/10
Exceptional
12 Jun 2026
Laura
Lovely overnight stay at the Malmaison York.
Partner
8/10
Excellent
10 Jun 2026
Elaine
Download free walking tours, plan what you want to see.
Friends_and_family Friends
8/10
Excellent
09 Jun 2026
Thomas
👍
10/10
Exceptional
08 Jun 2026
Marianne
We cannot praise the staff at this hotel highly enough. From the front desk to breakfast staff to the room attendants. All were welcoming, polite and so friendly. The location is great, it’s an easy walk to train and we had a lot of luggage and an easy walk into town.
We would highly recommend staying at this wonderful hotel.
Friends_and_family Family
8/10
Excellent
07 Jun 2026
Gillian
Great location to see all the main attractions and vey close to the train station which is very handy.
The hotel is very smart and the eat and drink options were very good.
The room was very good apart from the lighting especially in the bathroom which was dark, the lights offering little. The shower was excellent.
My only gripe was the girl who checked me in - she was disinterested and came across as dismissive. She didn't explain about wifi and the pool and spa facilities.
My friend who checked in at the same time was dealt with by a very pleasant young man who was extremely helpful and quite a contrast. The other staff I dealt with in the bar, and rooftop location were incredibly helpful.
Other than that I would recommend the hotel and would stay again.
Self
10/10
Exceptional
07 Jun 2026
Chung Hau Freddie
The location is convenient to the city center. Ease for travelling to different tourist spot in walking distance.
Friends_and_family Family
8/10
Excellent
03 Jun 2026
Morgan
The room was great and we enjoyed the rooftop bar. It’s a convenient location, lots of good local restaurants. Only qualms were the pillows (could not get comfy at all - weird texture) and the noise from the construction next door waking me up around 8am. Overall I’d stay again (but bring my own pillows).
Partner
8/10
Excellent
03 Jun 2026
Gail
Beautiful hotel, we upgraded to a club room on arrival. Only gripe was that the room was small and was expecting a bit bigger with the upgrade.
Partner
10/10
Exceptional
02 Jun 2026
Graham
very handy for York Minster
Self
8/10
Excellent
02 Jun 2026
Sharon
Great location, lovely staff, lots of amenities and fabulous rooftop restaurant.
Struggled to reach hotel by phone and also the sheet for the accessible shower was stained and the floor was stained.
Partner
10/10
Exceptional
01 Jun 2026
Liz
The upgrade to a suite for £20 was a lovely bonus and just what we needed for a lovely night stay.
Partner
8/10
Excellent
01 Jun 2026
Jacqui
I was disappointed to be given a disabled access room. I did request a room change but was told that wasn't possible without an extra charge
Self
2/10
Poor
29 May 2026
Simon
Room was poorly maintained with bits hanging off the wall/missing and ac didn’t work.

Breakfast and the sky bar were a joke and poor quality
Partner
8/10
Excellent
27 May 2026
Jack
Not bad
Partner
8/10
Excellent
27 May 2026
John
Hotel was perfect location for a few days visiting York. My only feedback was the breakfast service was disappointing- only one self serve coffee machine for the entire restaurant which meant sometimes long queues and cooked breakfast options served just warm and on two occasions eggs not cooked entirely and guacamole served instead of avocado / as advertised. Really surprising given evening restaurant experience / food was amazing - we really enjoyed it. Minor feedback on room housekeeping- glasses and cups were not changed and grubby - I couldn’t use them. Apart from that - we enjoyed the stay but a few minor enhancements would make this a 5 star stay.
Partner
2/10
Poor
27 May 2026
Andrew
Rooftop terrace shut Monday Tuesday and warning building work opposite starts at 8am
Partner
8/10
Excellent
26 May 2026
Vicki
Star deducted for lack of parking. Although claiming to have parking, there are only a very small number of spaces available and they have to be pre booked. This should be clear when booking but it wasn’t. Hotel itself was lovely, clean stylish and well equipped rooms. Breakfast was lovely, hot food is made to order, not a buffet.
Partner
10/10
Exceptional
26 May 2026
Graham
ncp near it is a must as very busy town centre location
Self
10/10
Exceptional
26 May 2026
Julie
external parking NCP was closed so this was a little disappointing
Partner
10/10
Exceptional
25 May 2026
William
Was a wonderful stay during our British vacation. Room upgrade was outstanding and the staff was excellent. Room was trendy and clean. Accessible toilets were on a half-floor above the lobby, requiring a chair elevator to be deployed each tme by staff, which was inconvenient but their novel solution was to be commended (The staircase literally becomes a lift)
Family
10/10
Exceptional
23 May 2026
Kayleigh
Not a lot of parking spaces
10/10
Exceptional
20 May 2026
james
We didn’t have Breakfast this time , It’s a lovely modern hotel with great staff, Everything we required was within walking distance , sadly no discounts available now from the NCP car park close by(£40) for 24hrs , You would need to book early for hotel parking as they only have 7 places
Friends
2/10
Poor
19 May 2026
Deven
Says parking available but fully booked for weeks. Only people who book dorect with them get 12pm checkout as i booked via 3rd party have to pay extra.
Not helpful staff.
Partner
10/10
Exceptional
18 May 2026
Victoria
We really enjoyed our stay this hotel was amazing very clean staff great and fantastic location
Partner
10/10
Exceptional
18 May 2026
Adam
I'd definitely stay at this location again. The check-in process was fast and friendly and the layout of the hotel was logical and it was easy getting around (I only mention this because the Radisson nearby in York where we previously stayed was a rabbit warren).

The room we got was pretty amazing, the best we had over the course of staying in York and Edinburgh. It was huge with a King size bed and helpful USB-C outlets near the bed. The TV was hidden by art with a nifty slide to open and I was able to stream my phone easily onto the TV which was the first time this actually worked at any of the hotels we stayed. Outside the window, we could watch people walking on York's famous defensive wall around the old town.

The bar and restaurant downstairs were excellent and quite atmospheric. We were too exhausted on the last night of our trip to leave the premises, so we decided to eat at the hotel. I was pleasantly surprised by the flat iron steak I received and the price was reasonable. We did try to eat at the hotel for breakfast the next morning, but we hadn't pre-paid and this seemed to cause some issues so we went to the nearby Perky Peacock. This was the only issue in an otherwise perfect stay. Highly recommended.
Partner
8/10
Excellent
17 May 2026
Emma
Great room. Bed extremely comfortable. Fantastic location
Partner
10/10
Exceptional
12 May 2026
Rod
Beautiful property in the city centre - amazing bedrooms
Self
10/10
Exceptional
10 May 2026
Holly
Amazing hotel, very modern and spacious rooms!
10/10
Exceptional
08 May 2026
Lauren
Great location, great room, really made our stay special.
Partner
8/10
Excellent
07 May 2026
Mitchell
Lovely hotel and close to the centre
Partner
10/10
Exceptional
07 May 2026
Lisa
Well located hotel, very walkable to everything. Beware they only have 7 car park spaces (chargeable) and parking locally is very expensive - we street parked and got a bus in and out. Nice bar and restaurant areas. No dairy free yogurt or anything at breakfast but nice fruit and good menu to order from. Felt a shame that you can’t even go in the corner of the open restaurant area with dog for breakfast.
Partner
10/10
Exceptional
05 May 2026
Ansar
Great location and very good value.
Partner
4/10
Poor
03 May 2026
Wesley
We come to york several times a year and this time was specifically for our 8 year wedding anniversary...

Reception was clean and helpful.

The suite, which we stayed in had a stained sofa, broken draws and unlockable bathroom door! AND you have to force the the main door to ensure it deadlocked!!!! (Room 401), no info on mini bar i had to go down just to get information.

Room was far from \"sound proof\" we heard everything and that is people in other rooms, water running & people in the hallway ALL NIGHT LONG!.

Soma treated me and my wife awful when we came up to have some drinks.

The only saving grace was the downstairs restaurant, the young lad who served us yesterday (02/05/26) was amazing and very thoughtful.

We would not choose to stay here again
Partner
8/10
Excellent
29 Apr 2026
Alex
Beautiful suite and fantastic amenities
Partner
10/10
Exceptional
28 Apr 2026
Joanne
Excellent location, would recommend booking a car park space early in the hotel car park.
10/10
Exceptional
27 Apr 2026
Paul
Great staff and the food was amazing.
Partner
10/10
Exceptional
26 Apr 2026
Natalie
Really enjoyed our stay, lovely modern rooms and a great location
Partner
10/10
Exceptional
26 Apr 2026
stuart
Excellent location, parking nearby, great views from some rooms, Excellent breakfast.
Partner
10/10
Exceptional
23 Apr 2026
Helen
Great Family Room was like having your own apartment. Breakfast was nice, bacon and black pudding were a little over done. Shower could have been warmer. But overall great stay will definitely stay again.
Partner
10/10
Exceptional
23 Apr 2026
Teresa
A gem of a hotel for meeting up with friends. A short walk from the railway station and a great position for York centre -a perfect position for our needs!
Super friendly staff, lovely room, cosy areas to sit in the bar and delicious food in the restaurant.
We shall return!
Friends
10/10
Exceptional
18 Apr 2026
Paul
Staff were fantastic
Partner
10/10
Exceptional
18 Apr 2026
Bri
staff were great, room very spacious would definitely stay again
Partner
8/10
Excellent
14 Apr 2026
Ruth
Nice hotel. Good location. The ‘mood lighting’ meant the room was very dark including the bathroom area that was part of the main room so not great for applying makeup, contact lenses etc.
Friends_and_family Friends
10/10
Exceptional
13 Apr 2026
Helen
The rooms were very spacious and clean .
Breakfast was superb couldn’t fault it.
Location very easy to get to from the train station
Partner
10/10
Exceptional
12 Apr 2026
Paul
We upgraded at reception to a suite and had a nice sized room. Clean but maybe a little dated now. The bed was very comfy though and very quiet. Everything we needed in the room as well. The staff were brilliant and looked after bags etc before and after check in. A really nice stay for our Stendo weekend. Thank you.
Friends_and_family Friends
10/10
Exceptional
08 Apr 2026
Steve
Breakfast was lovely
10/10
Exceptional
08 Apr 2026
Paul
The room was nice a big, clean with excellent facilities. Breakfast was lovely with a big choice. The staff were so friendly and couldn’t do enough. Will definitely be back!!
Partner
8/10
Excellent
08 Apr 2026
Dawn
Room was clean and a good size. The only downside was it was very warm.
Business
6/10
Pleasant
07 Apr 2026
Teresa
The property welcomed pets however, there was no pet kit for the 25 pounds/day we paid. Also, there was zero flexibility for checking in earlier. Amenities partially closed during our stay, or so busy it required reservations. The shower was moldy. We were told the fridge wasn't even a room feature, when we informed them it was not working (weird, because it was plugged in, producing heat outwards). The room we got faced an alley and we got early morning noises and banging of trash bins being emptied out. All in all for such a pricy place, it wasn't really up to standards for us in terms of basic features, cleanliness and quietness.
Partner
6/10
Pleasant
07 Apr 2026
Mark
We did not have time to use the pool or breakfast. The room itself was very dark with the odd spot light, trying to put make up on was very difficult. Bed was nice and big and comfy.
The best thing about the hotel is the roof top bar, the views are amazing!
Partner
10/10
Exceptional
06 Apr 2026
Ben
We stayed in the club room D
8/10
Excellent
05 Apr 2026
Nathan
Nice clean rooms, lovely shower, friendly staff.

The food wasn’t great for the breakfasts but not terrible.

Great location across the river from the city centre and only 5 minutes walk from the train station.
Partner
8/10
Excellent
01 Apr 2026
Elisabeth
Hotel design is modern, clean and central to York´s attractions. I stayed for 4 nights, the standard rooms are well equipped, great design, and comfortable. It would´ve been nice to have an alternative to coconut biscuits, a variety of teas and a hot chocolate provided.

The housekeeping was different standard everyday, one day the bed wasn’t made or the tea cups cleaned, other days it was very good.

I ordered a different cooked breakfast every morning, and honestly wouldn’t want any of them twice. The smoked salmon and ´creamy´ scrambled eggs was a wafer thin slice of salmon with very watery eggs, the Eggs California had puréed grey avocado on a soggy muffin, the soft boiled eggs and soldiers were ok, and on the final day I ordered porridge with berries and honey…the porridge arrived minus the berries and had to ask for them again. When they came it was just 4 raspberries in a pot, and by that time the porridge was cold.

The breakfast staff were inconsistent in service. Nearer 10am the staff are clearing tables very loudly and banging and crashing plates and cutlery on the trollies. On one day, a member of staff hovered near our table, wished us a friendly ´have a nice day´ when we got up to leave but then pounced to clear away our table. Service finishes at 10am but that doesn't mean hotel guests have to leave promptly at that time.

Sadly the spa was closed for refurbishment so it wasn’t possible to take advantage of the hotel´s usual amenities.
Family
8/10
Excellent
30 Mar 2026
Rebecca
Clean, efficient and great location.

Location & surroundings

Malmaison York
2 Rougier Street, York, United Kingdom

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 46 more nearby hotels

Malmaison York

89 hotel photos