Name: Du Vin Bistro York
Address: 89 The Mount, York, YO24 1AX, GB

6/10

Pleasant

16 Jul 2026

David

We stayed in the annex and the room had very poor air conditioning. It was a hot day and i'm sure the conditioning was working overtime but for £200+ / night, it should be adequate.

Partner

10/10

Exceptional

14 Jul 2026

Laura

Room was a really nice, staff were amazing and friendly.

Partner

10/10

Exceptional

12 Jul 2026

Rachel

The hotel was fantastic all round. Beautifully decorated room, friendly, helpful staff, great cocktails at the bar and perfect location.

Partner

10/10

Exceptional

12 Jul 2026

Abigail

Was met by a young man on reception who was wonderful. He was polite, helpful and a real asset to the hotel (feel so bad that I didn't get his name). He got our stay off to a fabulous start. Planning our next stay.

Partner

10/10

Exceptional

08 Jul 2026

Gary

Friendly helpful service from excellent staff, room was spotlessly clean, fully air conditioned room. Highly recommended if staying in York.

Business

10/10

Exceptional

05 Jul 2026

George

Great property, very popular with summer weddings. If you want a big room make sure you book in advance.

Family_with_children

10/10

Exceptional

28 Jun 2026

Kylie

Lovely place to stay, good size rooms and great location

Partner

10/10

Exceptional

25 Jun 2026

Stuart

Great 2 day stay at hotelduvin york
Great room
Very dog friendly
Nothing to much for the staff
We will go back again

Partner

10/10

Exceptional

22 Jun 2026

Elaine Diane

An interesting and attractive 4 star hotel. Room was a nice size with the usual amenities. The staff were unfailingly friendly and helpful. Breakfast was good, with a variety of cold items and a made to order hot breakfast. We especially liked the scrambled eggs with smoked salmon. Surprisingly, for a hotel with a French \"vibe\", the croissants etc. were stale. But that was a minor complaint. Overall, a lovely, well-run, well-located hotel.

Partner

10/10

Exceptional

20 Jun 2026

Alison

Beautiful hotel and room. Really convenient for the station too.
Very efficient air conditioning which was hugely appreciated in the hot weather.
Christina on reception showed us to our lovely room, that’s a great touch.
Highly recommended, we will return.

Partner

10/10

Exceptional

20 Jun 2026

Angela

Beautiful, relaxing hotel that was the perfect place to stay in York.

Family

10/10

Exceptional

16 Jun 2026

Phillip

Great location, within walking distance of city centre. Lots of safe, secure parking, if a little expensive at £20 per day. Fantastic room with very high ceiling and roll top bath. Very comfortable bed. Good breakfast with plenty of choices. It’s an expensive hotel, but overall good value for money.

Partner

8/10

Excellent

12 Jun 2026

Shona

Lovely stay, albeit the room had a lot of traffic noise. Very helpful and friendly staff...

Friends

10/10

Exceptional

07 Jun 2026

Wanda

Great hotel - ten minutes walk to train station. Staff were very friendly. Would stay here again. Highly recommend!

Friends

10/10

Exceptional

03 Jun 2026

Gordon

A nice hotel

Self

10/10

Exceptional

28 May 2026

Jason

Beautiful junior suite with freestanding bath and sizeable shower; very comfy bed.
Excellent food in the restaurant.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Rebecca

Friendly, helpful staff, lovely room and great location.

Partner

4/10

Poor

28 May 2026

MARC

I recently stayed at Hotel du Vin York and, to be fair, the stay itself was pleasant overall. The room was comfortable, the hotel has a nice atmosphere, and I paid for one of the top-tier rooms expecting a premium experience consistent with previous stays I’ve had not only here, but at other Hotel du Vin properties across the country.

Unfortunately, the experience was overshadowed by an issue involving my vehicle during the stay, which has since cost me more than £30 in car washes, over an hour of my own time trying to rectify, and the issue still has not been fully resolved.

What disappointed me most was not necessarily the issue itself, but the complete lack of meaningful customer care afterwards. After explaining the situation politely and highlighting that I am a repeat customer of the brand, the response I received was essentially that there was “nothing they could do” and that they were pleased I had otherwise enjoyed my stay.

That response felt dismissive and short-sighted given both the inconvenience caused and the loyalty I had shown to the brand over multiple stays. A small gesture of goodwill or even a more empathetic response would likely have been enough.

It’s a shame because the hotel itself is good, but customer service is tested when something goes wrong — and in this case, I was left feeling completely unsupported. Sadly, because of how this was handled, I won’t be returning and will think twice before booking other Hotel du Vin locations in future.

Partner

10/10

Exceptional

27 May 2026

Allan

Wonderful overnight stay, nice room and great breakfast

Partner

8/10

Excellent

25 May 2026

Roozbeh Akhavan

The night shift reception was not impressive! Someone who could not possibly put a smile on let alone being helpful.
Location was decent and hotel was relatively clean given it's age.
Did not have the breakfast there so cant comment on that. Bedding could also be a lot better for a 4-starred hotel

Partner

10/10

Exceptional

22 May 2026

Brett

Great stay, Wonderful room.

Partner

8/10

Excellent

22 May 2026

Stan

Hotel room a delight to stay in .
Receptionist staff helpful and friendly as were breakfast dining room staff.

Partner

10/10

Exceptional

17 May 2026

Dawn

Lovely room, good thick curtains & towels, all nicely decorated. Good choices at breakfast. The staff were friendly & helpful. Plenty of parking. Good location - 10 min walk to City Walls & 20 mins to centre of York. Overall, a great stay & we would definitely stay there again.

Partner

10/10

Exceptional

10 May 2026

David

Great room, large bathroom, nice location with reasonable walking distance of the train station and the old York City and Walls

Self

10/10

Exceptional

28 Apr 2026

Carole

Everything was perfect. I visited for a friends 70th.

Friends

10/10

Exceptional

27 Apr 2026

Jeanne

The staff were helpful and kind. The server at dinner was very informative about our tasting meal and the wine pairings. The carpet

10/10

Exceptional

27 Apr 2026

Josh

Very helpful staff. Interesting room with shower and full bathtub on upper floor with staircase in the room.

Family_with_children

10/10

Exceptional

23 Apr 2026

Owen

Great weather as well. Good locality, nice quiet room with lashings of hot water.

4/10

Poor

17 Apr 2026

Robert

There was no water throughout our stay which was very inconvenient

Partner

6/10

Pleasant

12 Apr 2026

Liam

Staff were very good and friendly with our baby. Good range for breakfast. Room was a bit grubby with hairs in bath, mucky window sills, and a stained bed throw. Very noisy until 11pm due to a wedding in the venue.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Laura

Great location, spacious room and lovely food and wine. It was a return trip for us - our favourite place to stay in York.

Partner

10/10

Exceptional

02 Apr 2026

MARC

Chose the laurent perriier suite. Was truly outstanding

10/10

Exceptional

30 Mar 2026

Charmaine

Good place to stay

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Jennifer

Great staff

Partner

10/10

Exceptional

24 Mar 2026

Thomas

Not far from town centre maybe 10-15 min walk. Local shops nearby

10/10

Exceptional

16 Mar 2026

Gyles

Good looking and well maintained property. Good sized room nicely decorated and clean. Super friendly staff.

10/10

Exceptional

12 Mar 2026

Alexa

Superb stay in one of the suits. Staff great too. Will return.

Partner

8/10

Excellent

12 Mar 2026

Glenn

We usually stay here when we visit York The hotel is in a great location. It's a five minute walk into town and it has a good carpark at the back. The breakfasts are not what they once were but with all the choice in York, it's no problem.

Partner

10/10

Exceptional

08 Mar 2026

Neil

Beautiful hotel in a beautiful city

Business

10/10

Exceptional

06 Mar 2026

Jake

Excellent parking on site, staff incredibly friendly, room was outstanding - we booked a suite and were hugely impressed
Will be back

8/10

Excellent

03 Mar 2026

Tracey

The room was very nice and very clean.

10/10

Exceptional

27 Feb 2026

Sam

Amazing hotel and the junior suite was beautiful. Highly recommended! Great food and good location too!

Partner

10/10

Exceptional

25 Feb 2026

Francis

We actually spent most of our x2 days in a hospital so did not really get a chance to see York. There were a few situations where the staff were excellent, like producing an ice pack with the vacuum machine (on x2 occasions) and helping us with food late at night, a great room and great service

Partner

10/10

Exceptional

24 Feb 2026

Joseph

Lovely hotel, staff very good, food excellent. Room well equipped. All round very very good.

Partner

10/10

Exceptional

24 Feb 2026

Jo

Room was perfect. Very clean and very quiet. Dtaff were very approachable and welcoming

Partner

8/10

Excellent

21 Feb 2026

Becky

The hotel was lovely, clean and inviting. Only downside was the air conditioning in the room was really loud so had interrupted sleep. Plus when checking out there was no one at reception for a good 10 minutes, there was a queue of people by the time someone actually turned up which I thought was unprofessional. Overall we enjoyed our stay and would return.

Partner

10/10

Exceptional

14 Feb 2026

Dawn

Great room, location was fab, hotel in general lovely

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Shirley

Everything was great

10/10

Exceptional

06 Feb 2026

Jason

Everyone was very friendly. Spotless hotel as well!

Leisure Partner

10/10

Exceptional

03 Feb 2026

Stacatruc

Everyone was very friendly, my room and bathroom were spotless, spacious and very cosy. It’s in a great location with easy parking.

Business

8/10

Excellent

02 Feb 2026

Nicholas

A comfortable elegant hotel meeting all requirements

10/10

Exceptional

26 Jan 2026

N

Great

8/10

Excellent

17 Jan 2026

Clifford

Hotel was a little quirky but staff were pleasant and helpfull. Dinner was good but not exceptional but overall a relaxed snd enjoyable place to stay.

Business_and_leisure Partner

10/10

Exceptional

12 Jan 2026

mark

Staff were all helpful polite and friendly

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Michael

Great hotel in good location. Lovely spacious room, quiet at night. Friendly and efficient staff. Would definitely recommend.

Partner

10/10

Exceptional

06 Jan 2026

Helen

Great room, really clean

Self

6/10

Pleasant

05 Jan 2026

Eryka

The hotel room was large & very boutique- like.
However the hotel was very noisy and I could hear lots of banging for most of the evening so it wasn’t a great experience.
Word of caution hotel parking isn’t free - £15 - which I wasn’t aware of.

Self

8/10

Excellent

24 Dec 2025

Garry

Beautiful hotel with very helpful and friendly staff. The only caveat (which stopped us from awarding 5 stars) was the eco option for room service. If you opt for eco room service this means that the beds aren’t made nor towels changed but you should still get daily complimentary water and toilet rolls. Each day our room was missed and each day we had to go to reception to ask for water. Other than that a great place to stay.

Leisure Family

10/10

Exceptional

20 Dec 2025

GILLIAN

The welcome from the the Receptionist was excellent ensured we had a suitable room to meet our needs. Hotel room was very clean and beautifully decorated. The room was heated individually, controlled in the room. Breakfast was excellent lots of hot and cold choices. Highly recommend especially due to the onsite parking which is a bonus in York. All the staff are very polite and friendly.

Leisure Partner

10/10

Exceptional

10 Dec 2025

Ibrahim

Nice staff, attention to detail. Short walking distance to the centre.

Leisure Family

10/10

Exceptional

07 Dec 2025

Paula

Good hotel in a great location.

Partner

8/10

Excellent

03 Dec 2025

Samantha

The room was gorgeous and the hotel is beautiful. The negative was we had a faulty air conditioning unit running under our window all night which disrupted sleep, disappointingly the young girl on reception made me feel that it was just us and tried to tell us there was nothing there even though the night staff knew straight away what it was when I rang down to see if they could do anything at 1am. We were refunded £15 car park but I did walk away feeling a little dismissed and disappointed.

Partner

10/10

Exceptional

29 Nov 2025

david

I came with my friend to celebrate her special Birthday.
Couldn’t fault anything. The staff were so helpful and friendly. The food was amazing and our room was comfortable, especially our beds!!!

Friends_and_family Friends

10/10

Exceptional

27 Nov 2025

Deborah

We had a lovely stay at Hotel du Vin. It’s in a good location and walkable to city centre in 12-15 mins. A big bonus is the car park though it is charged at £15 per night, that is reasonable for York. We upgraded to the suite on the top floor and it was spacious and comfortable. The roll top bath was a treat and the shower was enormous! The evening meal was good and priced reasonable. Breakfast was also good and service excellent. We would definitely return if we visit York again.

Leisure Partner

8/10

Excellent

24 Nov 2025

Karolina

Overall good hotel, room was really nice but there as arent any heaters in the the room so the aircon fan is being used as a heater. I sleep with earplugs so it was fine, however the fan would distrub most of thr light sleepers. We stayed on half board basis, food was nice however compared to other Hotel du vin branches we stayed at ( Harrogate for example) it wasn't as nice. Also cocktails at the bar were avarage. Overal- nice stay but we both agreed we wouldn't be back.

Leisure Partner

10/10

Exceptional

06 Nov 2025

Katherine

Fabulous stay - hotel room was amazing and the staff were brilliant.

Partner

10/10

Exceptional

03 Nov 2025

Jackie

Great room. Sraff were lovely xx

Partner

6/10

Pleasant

02 Nov 2025

Andrea

We didn’t eat in the restaurant just had a drink at the bar had a great time
I did think we shouldn’t have to pay parking when you are staying over in the hotel

Leisure Partner

10/10

Exceptional

02 Nov 2025

Michael

Delicious breakfast, comfortable rooms, but most of all really kind and helpful staff. They went above and beyond at every opportunity. I’d recommend this place to anyone.

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Jason

All good. Breakfast used to be better at Hotel du Vin.

Business

10/10

Exceptional

11 Oct 2025

jeanette

Excellent

Room was beautiful & clean very modern & staff very helpfull will definately go again

Partner

6/10

Pleasant

08 Oct 2025

Craig

Check-in was met with an aggressive hard sell on trying to get you to pay to upgrade your room. Was over the top and not good. First room had an unclean bathtub, so we moved to another room which was better but also had trash on the floor and a lot of maintenance issues including a shower handle that spins in your hand so very hard to use, a bed that will destroy your back as has zero support, along with lumpy pillows. One of the bathroom lights was out so was dark in the bathroom. This should have been caught when cleaning the room! The ventilation system had issues so you were either freezing or sweating. That sucked.

Don't bother going to the restaurant if you are gluten free. While they do take a lot of care to let you know what is GF and not, their offering for those of us who NEED GF is poor at best. We opted to eat elsewhere.

Luckily the staff in the restaurant are great, or we would have given the hotel 2 stars.

Jasmine in the bar is a superstar!

All said, I cannot and would not recommend this hotel. Had good past experiences with the Hotel du Vin brand, but this one left us wondering if we can trust the brand.

Business Partner

10/10

Exceptional

08 Oct 2025

Catherine

Great place to stay

Beautiful room in a great location.

Partner

6/10

Pleasant

27 Sep 2025

Pauline

I had high hopes as I believe HdV market themselves as a luxury brand but I didn’t get that vibe during my stay. The solo member of staff on reception was dealing with someone else when I arrived. By the time they’d checked the couple in and showed them upstairs to their room and come back, it felt like an eternity after traveling a long way, needing a pee and feeling exhausted. The room was really nice, comfy bed, massive bathroom with underfloor heating and nice products, but the ceiling cobwebs were a distraction. I also really like the option to opt out of housekeeping and donate to a brain charity instead but overall, I’m still debating if it’s good value for money.

Business Self

10/10

Exceptional

26 Sep 2025

Tim

Excellent customer service!

Partner

10/10

Exceptional

16 Sep 2025

Christopher

Warm welcome, great base for visiting the city.

8/10

Excellent

13 Sep 2025

Kirsteen

Beautiful rooms and welcoming staff; breakfast was the let down- “perfectly fine” but no better than many budget hotels ; coffee machines and brew your own tea underwhelming

Leisure Partner

8/10

Excellent

12 Sep 2025

Judy

Good choice for a stay in York

Chose this hotels as we have stayed in other hotels du vin around the UK. The one in York is quite similar, being located in an historic building, nicely decorated, friendly staff. The room in the main building was nice, a bit on the small side but this is fairly typical of the chain. It is about 15 mins walk to the centre of York, or there are frequent buses along the main road.

Partner

10/10

Exceptional

10 Sep 2025

Philip

Excellent stay

We have stayed here many times with my husbands business trips and it never fails to disappoint. The staff are so friendly and will do anything g they can to help. the rooms have recently been refurbished and they are really beautiful, to think this hotel room is as the same price as the premier inn, it’s really a no brainer! Stay here it won’t disappoint .

10/10

Exceptional

08 Sep 2025

George

Stayed here for 4 days of business and it was a great place, quiet, very good staff. I would highly recommend it just asked for firm pillows.

10/10

Exceptional

03 Sep 2025

Nigel

Just outside the centre of town, classy hotel

Great hotel just outside the town centre which is great and easy for a stroll into town. Nice bar and manager who attends the bar regularly.

Partner

8/10

Excellent

30 Aug 2025

Lynn

Good main courses in restaurant...lovely wine room for selecting fine wines. Close to the race track

Leisure Self

10/10

Exceptional

30 Aug 2025

Nicholas

York stopover

Great premises and people .. tasty dinner .. superb room .. not much more to say really .. oh and very close to station!

Business

8/10

Excellent

20 Aug 2025

Gillian

Nice location with parking.

Partner

10/10

Exceptional

04 Aug 2025

simon

Lovely property and easy access to the city. Great breakfast and efficient staff.
Shame they feel the need to charge guests to park that felt annoying after already booking a room and just unnecessary

Leisure Partner

10/10

Exceptional

21 Jul 2025

Dave

It's beautiful. It's spacious and clean and comfortable

Leisure Partner

10/10

Exceptional

19 Jul 2025

Daly

Great location. Signature suite was very nice. His and hers baths to relax and watch tv. Huge shower. Great loft room.

Hotel bar, and areas outside to drink and relax were very well kept and nice and spacious.

Overall- the hotel was in a great location, had a very unique and boutique feel- and the staff were very professional and welcoming

Leisure Partner

8/10

Excellent

18 Jul 2025

Amy

Nicely decorated historical hotel.

Nicely decorated historical building. Good location to visit city centre. Some limitations for accessibility to the property. The parking area is all gravel which would be difficult to navigate your luggage if you are not able to carry what you had.

Friends_and_family Family

10/10

Exceptional

12 Jul 2025

Helen

The staff were fabulous, especially those serving us for breakfast and our evening meal in the Bistro

8/10

Excellent

07 Jul 2025

Lucy

Lovely hotel. Good location. Not the best front desk service though.

Business_and_leisure Self

10/10

Exceptional

05 Jul 2025

Donna

I had attended a friends wedding on the 4th of July & from checking in to the wedding the hotel did an amazing job & all the staff were just amazing & they went above & beyond to make sure we had a great time. & I certainly did. I had a wonderful day/ night at the hotel de vin and I would absolutely recommend this hotel not just for staying but having a function at. Food & breakfast was delicious.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2025

Dmytro

Fantastic rooms. Breakfast could be improved.

Leisure Family_with_children

8/10

Excellent

31 May 2025

Dawn

Good location but we had to ask for a room clean due to the black hair in the bathroom and over the carpet in the bedroom. The bathroom door didn't fully close.
We kept the curtains closed as there was a balconey opposite that looked in, and when someone walked overhead the floor creaked- a lot (age of property)
Where the hotel shines are the reception, bar and (especially) the breakfast and restaurant staff. Friendly, informative and efficient. Both breakfast and an evening meal were delicious.
We managed to park at the hotel and despite there being a wedding we were not bothered by party noise.

Leisure Partner

10/10

Exceptional

29 May 2025

Jodie

Excellent stay in a quieter part of York but just 10 mins walk to the centre. All staff were very friendly and helpful.

Leisure Family

10/10

Exceptional

19 May 2025

Julie

Fab stay

Fabulous hotel, easy walking into York.
Staff always friendly and helpful

Partner

8/10

Excellent

18 May 2025

Stuart

Lovely hotel. Drinks expensive. But overall great. Would stay here again.

Partner

10/10

Exceptional

13 May 2025

Jerry

Terrific staff and excellent food. Nice accommodations

Leisure Family

10/10

Exceptional

09 May 2025

Adam

Great staff at check in!

Leisure Family

8/10

Excellent

08 May 2025

Julie

Nice hotel in a good location

Lovely hotel in a perfect location for walking into York and being able to leave the car at the hotel.
Shower was leaking quite badly and had been for a while as the floor was black in parts due to this.
Otherwise the room was clean and comfortable

Partner

10/10

Exceptional

05 May 2025

Emma

Great stay thank you!