Name: Diamonds Guest House
Address: Bishopthorpe Rd, 114, York, YO23 1JX, GB

2/10

Poor

02 Aug 2026

Stephanie

First I was sent a text with check in instructions for the wrong room so nearly walked in on another family. Then there was a party in the room directly beside ours that were up until 4am yelling, laughing, banging around etc. both inside and outside the property. There was no staff on site at any point in time to deal with these messes so we had to handle by phone or text.

6/10

Pleasant

25 Jul 2026

Gemma

This property needs updating. It was fine for a very quick one night stay and shower. The bed sheets and towels were freshly laundered and bathroom was clean enough but overall the place needs work. There were stains on the carpets, curtains and bed linen, rings on the furniture, areas of walls that had been filled but not paintedand rubbish outside visible from our windows. The common areas didn’t smell good but our room fortunately didn’t have the same smell. Wouldn’t return.

10/10

Exceptional

24 Jul 2026

jonathan

Yes good clean good yes great

4/10

Poor

16 Jul 2026

Liam

The room itself was ok but after arriving i was informed I had to pay a £50 deposit. I had no issues paying the deposit but I still haven't received the money back and the hotel has not answered my emails or messages

6/10

Pleasant

02 Jul 2026

Anthony

Check in. Lucky we checked in at the same time as an Austrian couple who were struggling understanding the system. Room was small but ok. Shower was terrible. Tea and coffee in the room with top ups available from the kitchen. Trouble was they had run out of milk. Overall ok and fair value for money.

Partner

6/10

Pleasant

10 Jun 2026

Louise

A very convenient location not far from the city centre. Host contacted us to check check-in time and give property/room codes, so very easy to access. The accommodation and room were a bit shabby: fraying carpets; couldn't reach the Velux to open it without standing on a chair (average height); Velux blind that did not stay down at night so we had to open the window and wedge it in the crack to keep it down; very squeaky rolling bathroom door which woke us up whenever someone wanted to use the bathroom at night; shower was a bit grimy and the sealant needs replacing; light above the mirror did not work; bathroom mirror had not been cleaned - there were toothpaste flecks on it; fridge noisy so had to switch it off at night; very limited space to store clothes. Useful having the kitchen available, though we didn't need to use it. Good amenities apart from only having 3 teabags for 2 people and not enough milk for more than 2 cups. Bed was comfy. USB charging ports by bedside which were useful. Generally felt like things needed updating and cleaning a little better, but otherwise a comfortable stay.

Partner

10/10

Exceptional

24 May 2026

Daniel

Everything was great for our stay , room was in a very clean condition and served us well as a base.

Friends_and_family Friends

10/10

Exceptional

24 Nov 2025

Dalton

Room was good, i had a pleasant night

Business Self

10/10

Exceptional

05 Nov 2025

Marie

Our stay at Diamonds Guest House in York was absolutely amazing! It was our family’s first time visiting York, and the whole experience was truly memorable. The guest house was spotless, tidy, and very comfortable. The location was perfect and easy to find, plus it’s just a short drive to the town centre, which made exploring York super convenient. The price was very affordable too, so it’s great value for money. The staff were so friendly and made us feel right at home from the moment we arrived. We loved every bit of our stay and can’t wait to come back again. Definitely recommend Diamonds Guest House to anyone visiting York!

Business Family

10/10

Exceptional

03 Oct 2025

Elizabeth

Very quiet and comfortable room. Thoughtful amenities, easy walk to train and center, nice high street and nearby park. Would stay again, for sure.

Self

10/10

Exceptional

30 Sep 2025

Elizabeth

Comfortable room, really

Self

8/10

Excellent

15 Sep 2025

Rory

Helpful staff member. Comfortable spacious room.
Closer attention to maintenance needed e.g. portable heater lacked one wheel and one wobbly

Leisure Partner

10/10

Exceptional

20 Jul 2025

Christopher

Fantastic Guesthouse

Had a fantastic nights stay at this guesthouse and already looking at booking again. Room was great, tea and coffee making facilities along with shower gel, shampoo and plenty of towels. Check in was easy…just one phone call and code was given to gain entry to property. Can’t wait to visit again.

Friends_and_family Friends

6/10

Pleasant

19 Jun 2025

Kenneth

Would have been much better if some sort of breakfast was on offer. No reason was given for not allowing alcohol. Room basic but tidy, reasonably well situated.

Leisure Partner

10/10

Exceptional

11 Jun 2025

kathryn

Spacious room, very clean. Beds very comfortable. Lots of storage space. En-suite spotless. Tea and coffee very welcome, as were toiletries in bathroom, (shower gel, shampoo & conditioner). Hairdryer supplied as well. Would recommend.

Friends_and_family Family

6/10

Pleasant

26 May 2025

Freda

Fastest from railway station

Leisure Friends

10/10

Exceptional

23 Mar 2025

Dauda Victor

Nice place for family or a group travelling.

Great location with a nice pub for food and drinks just across the road.

Friends_and_family Family

8/10

Excellent

23 Feb 2025

shaun

15 mins walk into york city centre

10/10

Exceptional

01 Dec 2024

Fanny

Muy linda la estancia y el staff súper amable

Leisure Friends

6/10

Pleasant

10 Sep 2024

Lorraine

Check in was quick and efficient staff helpful and polite. Room was serviceable but a little tired and basic. Easy walk to York city centre and pubs close by for eating etc

Friends_and_family Friends

6/10

Pleasant

22 Jun 2024

Roger

There's hardly any reference to parking space!!!!...I drove 6 hours through heavy congestion and found a place in the Guest Houses' designated space and then discovered that guests have to pay for that..and as nobody was around on site to ask how to pay was unsure if i would get a fine..so I found myself creeping out at 3.45 a.m. to put my car in a free overnight car park not 5 minutes walk from the place!!! Very bad!!! Also, checking in at 7.45pm there was nobody there to let me in and I panicked as I had to wait 5 minutes for a reply...but the woman was very kind and explained how to get in etc. The room was lovely and clean and there was plenty of tea and coffee to drink. There should be a plug next to the bed to charge the phone too. Shower was excellent! Bed was excellent too!

Leisure Self

10/10

Exceptional

21 Jul 2023

janet

Well appointed triple room ,x& great bathroom

Leisure Family_with_children

6/10

Pleasant

21 Jul 2023

Lee

I couldn't fault the guest house on it's service, location and the room, although I was disappointed with two things.

Firstly, the check in. As I was checking in late, the hosts had been really kind and contacted me, who then provided me the self-check in codes. Upon checking in, I can then use an electronic card to replace the codes when entering the guest house and my room.

The code provided didn't work. Luckily two guests came back at the same time when I was locked out outside and on the phone with the host, who kindly helped me and ensured I got to my room. I then went back out to get food. On return, the electronic card did not work. Called the host again, who then provided the electronic code for the entrance again. That's when we found that the code provided earlier was incorrect. There was a later message to my phone to say the code was incorrect though. So overall, I had a card which did not function properly.

When I finally got to bed, there was a constant noise coming from somewhere within the building. It was like a boiler or generator kind of motor engine sound. Even with my ear plugs on (which a guest shouldn't be wearing these to sleep), I was still able to hear it. It was still on when I left next morning. Needless to say, I didn't sleep well.

The lack of parking was mentioned on booking. The hosts allow guests to park on their designated parking space at a cost. Considering the parking fees elsewhere in city centre, it's only reasonable.

Business Self

4/10

Poor

04 Jun 2023

Keith

Location OK However the property has rules that are unacceptible such as no food to be consumed in the room
no breakfast or food is served by the hotel
Last night the owners held a family gathering which became progressively more boisterois and the singing louder especially after 2AM I objected and the noise gradually abated thru to 2.30 AM as I had an early start!!

Self

8/10

Excellent

18 May 2023

Yi

Safe and clean hotel with friendly staff.

Leisure Family

10/10

Exceptional

29 Apr 2023

Janet

Great location

Very nice stay, ideal location, walking distance into town. Lots of nearby restaurants. Comfortable bed, only negative was the shower is particularly feeble and needs a shower pump.

Partner

8/10

Excellent

20 Mar 2023

Eryk

Budget getaways.

Great two nights stay at Diamond Guesthouse on Bishopthorpe road. Located in a nice part of York, and very close to the centre of the city.
Would definitely recommend it, especially for a family looking for a budget weekend break.

Friends_and_family Family

4/10

Poor

22 Feb 2023

STEVE

Took me 20 mins to get into the property . Paid for parking and I am still waiting on a receipt

Business

10/10

Exceptional

28 Jan 2023

phillip

nice property

Self

10/10

Exceptional

17 Jan 2023

Mark

Nice, comfortable room.

Nice, comfortable room.
Check-in was easy enough, although it would probably make things easier if the access codes were emailed on the day of entry.

Self

8/10

Excellent

21 Dec 2022

Maria

Good area and value for money

Family run venue close to nice cafes and bars on Bishopthorpe Road. Good value for money, even at times of the year when some venues put their prices extortionately.

Friends_and_family Friends

8/10

Excellent

17 Nov 2022

Christine

Ok. Stayed in better, stayed in worse. It’s an old building so it feels like it needs a refurb but limited in what you can do without spending mega bucks! Self checkin was ok. Not happy had to pay £7pn for parking. Owner helpful over phone

Business

10/10

Exceptional

03 Aug 2022

Mujtaba

Contactless check-in, highly responsive to our needs, and very clean and comfortable for our large family.

Leisure Family

6/10

Pleasant

11 May 2022

John

Very clean but poorly maintained.

Leisure Partner

10/10

Exceptional

15 Apr 2022

Susan

Trip to York

Lovely hotel, close to train station and tourist attractions. Hotel is situated in a lovely quiet road with lots of shops and places to eat. Staff at hotel were friendly and helpful.

Friends_and_family Family

10/10

Exceptional

14 Apr 2022

David

One night for a gig

Huge room well equipped. Very helpful host.

Friends_and_family Friends

8/10

Excellent

08 Apr 2022

Laura

Big room, nothing special, but good for the money

Nice big room, no staff what so ever there so it was self check in etc, it said breakfast when I booked it but alas no breakfast or staff. No hot water when I wanted to bath me and the kids, however, despite this the room was really nice and big and actually for the money I would go again. We did find a t shirt and tooth brushes that was not ours so maybe the cleaning team could be a bit more vigilant.

Friends_and_family Family

8/10

Excellent

22 Sep 2021

Jacqueline

The people who owned it or worked there were friendly and helpful. The man carried my daughter's case up the flight of stairs. He told us where the towels were kept and other things. The shower makes an awful lot of noise and needs seeing to. Also, some wet on the floor near the sink when used which needs seeing to. Apart from that a pleasant stay with a TV and a fridge. The fridge was a great surprise and loved getting fresh milk so we could make tea. The TV was under a slope so we had to watch our heads and think there should be a warning note to say duck our heads! We were greeted warmly when we arrived and left. Freindly people.

Leisure Family

8/10

Excellent

20 Sep 2021

Donna

Not far to walk into York, room was basic, clean. Bed comfy, communal staircase and hallway in need of redecoration.

Leisure Partner

10/10

Exceptional

07 Sep 2021

Charlotte

Lovely stay

We had a lovely stay at the Hotel, very friendly welcome. Was very clean and tidy. Would definitely recommend.

Friends_and_family Friends

10/10

Exceptional

27 Jul 2021

Anthony

Very happy customer

Family overnight stay. It was central as only 10-15mins walk into town. Park nearby for kids. Best night sleep. Owners and staff very helpful and friendly. Would definitely stay again.

Friends_and_family Family

8/10

Excellent

25 Jul 2021

Steven Michael

Fire alarm went off !
Two men tried to kick door in to wake a friend poorly organised !!

Partner

8/10

Excellent

03 Mar 2020

Verified traveler

Decent accommodation and very well priced

Business

10/10

Exceptional

01 Mar 2020

Rachel

Lovely Accommodation to stay at, They let us check in earlier then 1pm which we was extremely grateful for.

Leisure Friends

8/10

Excellent

29 Jan 2020

Catherine

Get organised!

We arrived at the guest house in a cold evening, we had no code to get in, we rang an office who couldn’t find neither my name nor my booking number, I was asked to ring another office...eventually we got a code for the door, but doing all that in a cold and noisy street was extremely unpleasant. Great lack of organisation. This GH isn’t own by a private couple as it is often but a company and every exchange is done by phone. Not pleasant at all.

Partner

4/10

Poor

07 Dec 2019

Verified traveler

There was heating in the main part of the house, but none in our room. It was a very cold place to stay.

Leisure Family

10/10

Exceptional

25 Nov 2019

Jenny

Lovely lovely couldn’t fault a think about this hotel from start to finish

Friends_and_family Friends

10/10

Exceptional

20 Nov 2019

Ann

Nice large room, clean and comfy and everything near by.

Partner

8/10

Excellent

30 Sep 2019

wheeler

Expensive as we were there for our son starting university and all prices hiked up . Stay was good but average

Friends_and_family Family

6/10

Pleasant

15 Sep 2019

steve

What no beer

Booked two rooms and when we arrived we where shown to one ,got the second room after some delay
Rooms booked and advertised as deluxe triple ,no way

Ended up after my stay with a bad back as in the room there was a wobbly chair and an even worse stool.

Advertised daily house keeping ,must have forgotten on the days we where there

As a grown man I don't like being told that if I drink in my room its £50 fine would watch for that

Parking we had to pay for permits ,again not advertised when booking

Would not stay again

10/10

Exceptional

27 Aug 2019

Dipesh

Good experience

The service was good. Rooms were clean. Would definitely use this again.

Friends_and_family Family

4/10

Poor

29 Jul 2019

Mrs. S

We would never in Diamonds guest house again

The breakfast was in a basket. There was 3 staying in a room, but the landlady brought 2 bananas and 2 bowls with cornflakes and UHT milk. We thought there would be a cooked breakfast. There was no plug in the sink, which made it very difficult to run water into the sink. We would not stay in Diamonds guest house again. We were very disappointed in Hotels.com.

Friends_and_family Family

10/10

Exceptional

31 May 2019

Theo

The property was very well equipped with all stuff you need. All very clean and sufficient room for 4 travelers. We only could get access to the property by calling a telephone number and receiving a code. But unfortunately you need the help of someone passing by due to all our mobiles were exhausted. (bringing a UK telephone adapter from home should have helped :) )

Leisure Friends

10/10

Exceptional

22 May 2019

Pietro

Really cute, quaint property. Very clean! Enjoyed our stay. Nice walkable area!

Partner

10/10

Exceptional

11 Apr 2019

Mark

Clean rooms, friendly staff in cute neighborhood.

Had a two night stay while visiting friends in York. Diamonds GH was clean and affordable. Staff was friendly and helpful. Room was larger than I expected...and had experienced with another BnB nearby. Overall great, will, and did, recommend, and would stay again.

10/10

Exceptional

18 Feb 2019

Adina

Really good guesthouse in a great area, very close to the city centre.

Friends

10/10

Exceptional

09 Dec 2018

N

First class service!

Amazing service including early check in, local directions, very comfortable rooms and a brilliant breakfast. Absolutely great value for money and we will definitely be staying here again...

Friends

8/10

Excellent

29 Nov 2018

Graham

Great Stay for a couple of Nights

A great stay with a comfortable bed. Only slight criticisms would be that the staff at breakfast could have engaged more in conversation with needs.
I would stay there again if I was in York.

Friends

10/10

Exceptional

04 Nov 2018

Roger

Another stay at Diamonds.

Never had a problem with this place. Clean, reasonably priced and decent people. Parking permit is £5 per day and I’ve always found a place right by the guest house. Never had a bad nights sleep here for any reason.

Family

10/10

Exceptional

04 Nov 2018

David

Great York Stay

Lovely place in really nice area. Everyone very welcoming and helpful. Room was fabulous. Will definitely stay again.

Friends

6/10

Pleasant

23 Oct 2018

Verified traveler

Great location ,short 10 min walk to the city centre, room good size and clean , bed firm and comfy and great value.
However the sink is obstructed by the shelf so when you try to have a wash you end up with more water on the floor the tv remote did not work needed batteries- I know it’s a small thing but these should be checked.
Worse of all the breakfast - which If i had read previous reviews would not have stayed here - it’s continental- with limited choice ie hard boiled eggs 1 piece of meat 1 piece of cheese with bread or chocolate pastry and the guy serving appears to be disinterested.
So if your happy with the above then it’s a perfect place to stay

8/10

Excellent

21 Oct 2018

sue

Close to city centre

Nice hotel, only problem we have room1 that was next to the front door and main door to the rest of the rooms. Doors banged every time somebody came into the property. Breakfast was boring ok if all you want is toast.

10/10

Exceptional

25 Sep 2018

Linda

Very nice guest house

Spotlessly clean, lovely modern room, very comfy.
Staff were very friendly and helpful, suggesting places to eat etc.
Breakfast was very good had a large selection of fruit, cereal, crumpets, toast etc.

8/10

Excellent

28 Aug 2018

Clive

Great family room

We were made very welcome by friendly staff. The room was very clean and tidy, beds comfortable and it was nice to have room enough for the whole family. Breakfast was good. The only complaint I have is that the plug in the bath didn't keep the water in so it leaked out although the bathroom was lovely and big. I would stay again.

Family

10/10

Exceptional

20 Aug 2018

Verified traveler

Great location for a walk to the city and assorted eateries nearby were about 5minutes away. The Winning Post hotel was across the road and was an excellent choice too. Staff were friendly and helpful. A great place to stay.

10/10

Exceptional

09 Aug 2018

Verified traveler

Friendly, clean hotel

Slept one night with daughter and grandsons aged 1 and 7 in a spacious, clean and comfortable room. The staff are really friendly and helpful. We enjoyed a delicious and relaxed continental breakfast! This was our second stay because the 7 year old asked to return, telling us that it is his favourite hotel x

6/10

Pleasant

29 Jul 2018

Verified traveler

Ok hotel near to York race courses

The staff were lovely but the hotel is really overpriced. Paying for the location as the rooms are clean but old.
The breakfast was shocking not a slice of bacon in sight. Wouldn't stay again.

10/10

Exceptional

23 Jul 2018

skimpans

Lovely guest house only 10 minutes walk into York.

Guest house was lovely......staff very helpful...... room clean and bed very comfortable......breakfast good.......room needed a new wardrobe.....

10/10

Exceptional

14 Jul 2018

Verified traveler

Good place, near city center

Nice room and good wifi. Friendly, helpful staff. Continental breakfast was fine. Would stay again.

Family

10/10

Exceptional

17 Jun 2018

MrsS

A pleasant walk from town in a nice area. Similar standard of room to some city centre B and Bs with double the price tag. Friendly and helpful

10/10

Exceptional

15 Jun 2018

malcolm

Ideal position for a stay.

It was just what we were looking for,clean and comfortable we were also upgraded to a large room at no extra cost.The hosts were very accommodating and friendly.It was only a 10min bus ride to the center so no need to use the car.we will stay there again when in York.

Partner

8/10

Excellent

11 Jun 2018

Verified traveler

Great for what we wanted it for

8/10

Excellent

04 Jun 2018

Debbie

This was a weekend away for four middle aged women who hadn’t seen each other for many years so we wanted a room altogether but not sharing beds. The room has 5 single beds with an adjoining room containing a double bed and a large bathroom. Everything is adequate for a comfortable stay and I would imagine perfect for a family with 4+ children. Wouldn’t hesitate to stay again. A bit of a walk from York but we actually enjoyed that. Some restaurants nearby.

10/10

Exceptional

01 Jun 2018

Phuong

Worth the money

Good location with lots of restaurants and cafes nearby. There are a number of bus stops to downtown. Staff all supportive and caring. Breakfast only continental but nice.

Family

4/10

Poor

30 May 2018

Alan

Tired and poor value

it felt like a bit of a throwback to the 80s! Decor tired, carpet not clean around edges/under bed, shower only a dribble (slight exageration but not powerful enough to stand under). Breakfast, very cramped room, food okay for 1980s!
Sorry! Could have had a good new hotel room in centre of town for same money.

6/10

Pleasant

03 May 2018

Verified traveler

Clean with OK basic facilities. Poor flow on shower. 20 min walk from city centre. Parking permit £5 a night. No staff on site. Continental breakfast. One of our three mornings the person preparing this arrived 5 min after breakfast start time. On our 3rd morning we were told they could not not be there till 8.30, though we could help ourselves.

10/10

Exceptional

09 Apr 2018

Verified traveler

Value for money stay in trendy Bishy Road.

Great value for money stay in trendy “Bishy Road” part of York. Room was clean, spacious and very quiet. I had read some poor reviews but decided to stay anyway as friends had already booked in. The reviews are harsh and unfair. There’s nothing wrong with the place. It’s ran well, clean and offers pleasant enough rooms at a competitive rate.

10/10

Exceptional

08 Apr 2018

Jacek

Excellent

I read some negative reviews after booking this room and was a little bit worried.

Everything was perfect, smooth check in, big and very clean room.
It is located in a nice area and very close to city walls.
Check Pig and Pastry place for breakfast/lunch, there is also Sainsbury just around the corner and pub 30m away.
I am going to book it again when I am back to York.

Family

6/10

Pleasant

08 Apr 2018

Elke

Friendly & Clean and Easy-going

We stayed here as a family of five and were very impressed with our large room and private facilities on our arrival. All staff is friendly and helpful. The Kitchen & Breakfast room are very clean. After check-in
your feel comfortably private and 'you can get on with things', which we find good. You feel safe and York is just minutes away to explore!

6/10

Pleasant

22 Mar 2018

Verified traveler

The internet was not the best. Room was clean and comfortable.

10/10

Exceptional

11 Mar 2018

Sarah

Super friendly staff, great location a short walk from the centre of York. Beautifully clean. Breakfast very very basic. Would have liked a bottle opener in the room as no bar and no staff available in the evening to ask for one.

8/10

Excellent

01 Mar 2018

Andy

York break

Would definitely recommend this hotel to our friends.10 minute walk into york

10/10

Exceptional

27 Feb 2018

Allan

Great place to stay at ....

Had a great time at York lovely people and the guest house we stayed in was immaculate and the hosts where very nice and welcoming I will definitely be booking a room with these guys again it is the best nights sleep we have had in a long time. Well done Diamonds team you’ve got it spot on 5 star rating from us ***** 👍

Partner

8/10

Excellent

19 Feb 2018

Anita

Nice, close to centre and park

Walking distance to centre. Parking on street permit required.

6/10

Pleasant

09 Feb 2018

Edward

I booked this place because it was a “Bed and Breakfast”. Hotel dictates when you can come down for breakfast...not when it’s served...when you are allowed to eat. This is extremely inconvenient as I don’t want to plan my vacation around the hotel owners schedule. This wasn’t made clear when we checked in. I arrived to eat breakfast a little earlier and he wouldn’t let me sit down and eat. The place was packed they don’t have enough room for all the guests they book. You have to sit around twiddling your thumbs waiting for your turn to eat. Hotel should not book more guests than they can accommodate...particularly at an establishment that claims to have great service and cater to people expecting “Bed and Breakfast” experience. I have stayed in other BnB’s and it wasn’t like this.

Family

8/10

Excellent

05 Feb 2018

Antony

Comfy bed and a decent shower

Stayed here on a Friday night as a couple on a tight budget. The town center is 20 minutes brisk walk away so this was ideal for our evening in York. We had a problem with breakfast, we'd booked B&B online but the staff needed us to pay again. Breakfast is continental style, so rather basic, but good enough for what we needed. The room was warm, the bed comfortable, and the shower worked well. Around 5 minutes down the road you can park for free.

10/10

Exceptional

27 Jan 2018

Sarah

Great location, friendly hosts and free upgrade!

The hosts were very friendly and accommodating, even though we turned up after check-in hours. They also offer to put your room key in a locked deposit box and provide an emergency contact number in case there is no one on site. We were also upgraded from a double to a triple room free of charge as the person staying in our original room the night before had asked to extend their stay. The guest house was clean, welcoming and a mere 15 minute walk from the town centre. The decor was modern and co-ordinated, and the room was gorgeous, clean, spacious and the bed was extremely comfortable. They also provided biscuits and ample tea and coffee in the room, as well as toiletries. We were also given the option to add a continental breakfast for just £3 each the next morning if we decided we wanted it on the day. There was no pressure to decide or pay for the breakfast in advance. However, we ended up sleeping in too late to try the breakfast (due to the comfortable bed!). I would definitely recommend this guest house to anyone.

Partner

10/10

Exceptional

18 Jan 2018

Nigel

A little jem

Found this hotel via Hotels.com and decided to book due to cost, location and facilities. On arrival check in was simple and the room was very clean. Excellent little guest house and will be using again when next in York.

2/10

Poor

16 Jan 2018

Verified traveler

Worst stay anywhere to date.
Room was not clean- previous guests items and rubbish were under and behind furniture. Other guests woke us at about 4am and 5am shouting loudly when returning to the guest house. 4am guest phoned the owners as he had locked himself out and was shouting at the owners on the phone who let him in. Second guest returned to shout at first guest. Remote control did for TV did not work as batteries were not working. Bed was like sleeping on a concrete slab. Breakfast was extremely basic and poor quality. We will never go back.

10/10

Exceptional

19 Dec 2017

aruna

Wonderful hotel staff; very hospitable and helpful

Amazing location, great staff and wonderful facilities for the rate you pay!!
I highly recommend anyone to stay at this hotel!!

10/10

Exceptional

21 Nov 2017

Vikki

Amazing B&B would totally recommend

Would totally recommend a stop at this beautiful bed-and-breakfast room was clean staff was friendly and breakfast facilities was amazing

Family

6/10

Pleasant

18 Nov 2017

Verified traveler

Just an average lodging choice ..

No one attend to you if you checked in after 4pm. Is a problem for tourists who has no mobile plan.

Family

6/10

Pleasant

16 Nov 2017

Verified traveler

Clean hotel, poor service.

Room was very nice, comfortable & clean. Breakfast was not until 8.30 - too late when visitor is working. Staff are not on site, so failed to sort my receipt, despite phoning and asking them to sort it. No mention that parking was £4 extra.

10/10

Exceptional

13 Nov 2017

Gordon

Comfy and quiet

Great little place near to the city centre. Clean quiet and comfy. Will be back

6/10

Pleasant

08 Nov 2017

jnm21

Good location, but not as advertised!

Lovely location (just up the road from the racecourse and walkable to the town centre). As promised when I emailed, they provided a parking permit which meant that we could park right outside the gate! I'm not sure if the £4 charge is profit or cost, but it is reasonable. I was a little surprised to be asked for a £10 deposit.

On the site it said we would get a free continental breakfast & 11am checkout, but staff were adamant that the rate was room only and we would have to pay £6 for breakfast, plus when asked they said checkout was 10am. Not a good start!

Thankfully things did get better! We were sbown to our room, number 4 on the 1st floor, which was a triple instead of a double which was nice. The tea tray was well stocked (though no biscuits) & there was a 40 inch TV on the wall!

The en-suite was big enough without being huge, but there were rough edges - the hadwash had a strange smell (rose petals with a twist of curry maybe) & the dispenser was broken (ok when you realised how to operate it). The floor tiles were loose and a few cracked &/or chipped. I did find a few creepie crawlies too. The shower was good - powerful, hot & easy to control - the let down was the shower head which was bordering on disgusting.

All in all, for the price, I would return.

8/10

Excellent

08 Nov 2017

Verified traveler

Nice, but so many rules!

We were told that breakfast would be free, but when we arrived, they said that this was a mistake with the booking agent, and that breakfast would be chargeable, and we would have to pay and ask you for a refund. We declined that option. Also this guesthouse is run with some pretty stringent rules, that really should be on their page. E.g: no eating in the rooms, no consumption of alcohol on the premises (due to their religious beliefs), and stiff fines for everything short of passing wind! I think someone needs to have a chat with the owners, and ask for a copy of their guest handbook.

Family

8/10

Excellent

24 Oct 2017

Susan

Nice hotel close to York City Centre

Very clean and welcoming. Good breakfast. We didn't understand initially that if you wanted your room made up each day you had to tell the staff at breakfast. The notice on the door mentioned 'room service' (which we thought meant food) when maybe it should have been clearer and said 'service the room'.

8/10

Excellent

22 Oct 2017

Verified traveler

Nice clean room. Friendly staff. Good location. Heating could have been on room was chilly

Partner

8/10

Excellent

17 Oct 2017

Michelle

Nice place to stay

Friendly welcome and assistance with parking. Ground floor front room lovely and clean and well decorated. No noise. Handy for local shops and walking into York centre.Would definitely recommend.

8/10

Excellent

06 Oct 2017

Verified traveler

Generally a good experience. Relaxing. Quiet. Would recommend not booking the upstairs double room. Tfoyer light on all time and door into bedroom would not stay shut at night. Good space otherwise