Name: Emerald Residence
Address: 5 Main St, York, GB

8/10

Excellent

19 Jul 2026

louise

It was perfect for what we needed, nice and close to town, a large room and lovely ensuite bathroom and comfortable beds. The owners were great and allowed us access to the room early as we needed to get to an appointment. All round great.

Family_with_children

4/10

Poor

18 Jul 2026

hao

The noise was terrible all night – a loud rumble like a car engine, either from the boiler or water tank. Traffic roars through the open window and keeps me awake, but closing it makes the room stuffy. Everything else at this price point is great, yet I couldn’t sleep a wink. I’m really disappointed.

10/10

Exceptional

28 Jun 2026

Joseph

Room was as expected. Was good to have a fridge and it was very large

Self

10/10

Exceptional

22 Jun 2026

Gayle

A pleasant stay here, the rooms were spotless, the beds very comfy and an easy bus ride straight into York centre.

Parking out the back, would definitely stay again

Partner

8/10

Excellent

31 May 2026

Amanda

The hosts were very welcoming and helpful.

Room was very spacious, with comfortable bed & very clean.

Partner

8/10

Excellent

22 May 2026

Mark

Microwave would have been good

Partner

10/10

Exceptional

18 May 2026

Ian

The facility was great and very convenient for our visit to York. The staff responded to our questions before the visit and it was easy to check in. The rooms are very spacious.

Family

10/10

Exceptional

12 May 2026

Karen

We booked 2 rooms and both were comfy, clean and so handy to everything. Beds were comfy and there is nothing I could recommend to improve our stay

Family

2/10

Poor

06 May 2026

Justin

Disgusting, shabby room with a shared bathroom

Friends

8/10

Excellent

18 Apr 2026

Ben

A very clean room with friendly staff and convenient albeit limited parking. Our issues came from the rail radiator in the bathroom not working as well as the bathroom being cold overall. The check in and check out processes were seamless.

Family_with_children

6/10

Pleasant

15 Apr 2026

william

Hotel parking cramped but plenty of on road outside hotel.

Partner

10/10

Exceptional

11 Apr 2026

Ilhan

Clean rooms. Spacious

6/10

Pleasant

04 Apr 2026

Lienite

Room was very cold, they did leave a radiators to switch on so took some time to heat up.Place vas clean and lot of space.Close to city centre, free car park. At like 10pm lights went out in all hotel so it took them till 3am to fix it. Another tjen that it was nice stay and good price.

Friends_and_family Family

8/10

Excellent

18 Mar 2026

Mark

Stayed in room 2 family room, large with fridge and coffee /tea kettle. Room was cold late at night but there were heaters to use. Great place to stay for access to York. Uber was £5

Partner

8/10

Excellent

05 Mar 2026

Katy

Good value, close to town and Macarthur Glen. Clean and comfortable.

Self

6/10

Pleasant

22 Feb 2026

Tracey

Parking available 👍
Location 👍
Towels & bedding SPOTLESS
The whole property is in need of a refurbish!
Our room, whilst dated but clean enough, had a dreadful musty, cat pee smell that pervaded everywhere … did ask for an air freshener ( which was provided) this is despite the window being wide open for fresh air

Partner

4/10

Poor

18 Feb 2026

Thenahandige

We had a very disappointing experience at this hotel due to serious heating and hot water issues. We had to call reception twice just to get the hot water switched on so we could shower. At night, the water in the en-suite bathroom was ice cold, making it impossible to shower.

In the morning, I managed to shower at 7 am, but when my 10-year-old child tried to shower at 8 am, the water was ice cold again. When we contacted reception, we were told that if everyone in the hotel was showering at the same time, the hot water would not work. We were then asked to use a shared bathroom outside, even though we had specifically paid for an en-suite room.

In the end, we were forced to use the shared bathroom, which was also poorly cleaned. This was extremely inconvenient and unacceptable, especially when paying for basic facilities such as heating and hot water.

I would not recommend this hotel unless they resolve these heating and hot water issues and improve their cleanliness standards.

Friends_and_family Family

8/10

Excellent

03 Feb 2026

Roberto

Conveniently located. Fair price, tidy

Business Self

10/10

Exceptional

28 Dec 2025

steve

Everything was perfect. Except no plug in the sink and the water was very hot. So not able to mix water. Also not informed it was self check in till
I got there . Easy once explained though

Leisure Self

10/10

Exceptional

27 Dec 2025

Mirela

Everything was good and nice, clean🤗Very good location, the bus is just 1 minute away. Very easy to book, check-in and out. Very pleasant experience. I highly recommend it.

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Michael

staff were there on arrival . normally self check in. i was early lovely place room was clean . number 7 bus over the road into york parking secure and easy. i would stay again on my next visit to york thank you .

Partner

6/10

Pleasant

01 Dec 2025

Paula

Big room Plenty of space but the bathroom needs a good clean and updating we didn’t use the shower due to it not being of a clean standard

8/10

Excellent

11 Nov 2025

jonathan

Good room. Sorted us out well

Leisure Friends

2/10

Poor

09 Nov 2025

Damien

Ok. For starters when I came, there was work going on downstairs

I wasn't really fussed as I was going out

However when I was in my room a cleaning my ears, a man just walked it without knocking

He just went... Oh!! Sorry!! I didn't realise this room was occupied!!

Luckily, I was just cleaning my ears 👂👂

But what if I'd been getting intimate or i farted ect

Then the manager came and he at least knocked and he said that he'll need to come in the room at 5pm to check out the radiator

I said it was fine as I was gonna be out that night

When I turned the telly on, the remote wasn't working

So I had to change the channels the old fashioned way with the buttons

The location is exceptional and the busses run right pass it as it's on a big road which goes right into York city centre

The bed was amazing and a nice soft mattress

You get complimentary tea, coffee and a couple of biscuits

You have a mirror and a sink with no hot water

Id say that you get what you pay for in this accomodation

It's exceptional. Not good but not bad either 😕😕😕😕

Self

10/10

Exceptional

29 Oct 2025

John

Booking and communication first class, a great price and room was spotlessly clean and as advertised.

Friends_and_family Family

6/10

Pleasant

28 Oct 2025

Annette

Nice large room with comfy beds. Room was cold and noisy.

Leisure Partner

6/10

Pleasant

28 Oct 2025

Joanna

Room wasn't in very good condition - broken window, no lock on bathroom door, no fitting on end of bathroom pullcord, no bath or sink plugs. Beds were clean and comfortable and nice to have a fridge in the room. Would suggest self check in details are emailed to customers rather than longish number codes being relayed quickly in a telephone conversation - we'd just had a really long journey and were trying to juggle carrying luggage in with the phone.

Leisure Family

2/10

Poor

25 Oct 2025

Verified traveler

After 4 hours of staying in the room a bug crawled across the sheet. When comparing this bug to an online search it is believed that this is a bed bug. Collections of bugs were found around the seems of the headboard.

Partner

8/10

Excellent

22 Oct 2025

Gillian

Loads of parking and lovely walk to York centre

4/10

Poor

11 Oct 2025

Susan

Was very tired and run down,basic but shower didn’t work properly head didn’t even spray water out properly the clientele staying made it feel like a migrant hotel and should have been notified of that

Friends_and_family Friends

8/10

Excellent

02 Oct 2025

Robert

Large room

Partner

8/10

Excellent

01 Oct 2025

J

Nice clean place to stay. Plenty of tea and coffee bits thank you.

Friends_and_family Family

6/10

Pleasant

29 Sep 2025

Daniel

Ok for a 2star guest house, but more than a single star away from 4!

Self

8/10

Excellent

27 Sep 2025

Jane

The check in was difficult as we were not given the entry code in advance and initially no one answered our phone calls. The room was nice.

Friends_and_family Family

8/10

Excellent

24 Sep 2025

MR D J

A budget stay, you get what you pay for.

A budget stay, you get what you pay for.

Self

10/10

Exceptional

21 Sep 2025

Kelvin

Large rooms

Nice large room for 4 adults. Clean .

Friends_and_family Friends

8/10

Excellent

18 Sep 2025

Graeme

Highly recommended if looking for something convenient and excellent value.

Leisure Family

6/10

Pleasant

11 Sep 2025

Lloyd

Convenient location with great parking off street. Out room needed a little maintenance attention but it was comfortable for the night and reasonably priced.

Leisure Partner

10/10

Exceptional

11 Sep 2025

Roderick

Easy admission and easy comings and goings

Business_and_leisure

8/10

Excellent

06 Sep 2025

Kay

When arrived, had to call a mobile to check in and was given a code for front door, then a code for the room, which seemed strange, but once in the room there was a key card, so was fine.

Clean and tidy. Fridge in room as well as tea, coffee and bottled water.

Had to hunt for the towels, as they were in the wardrobe!

I (female) was staying with my young son and was concerned about the front door. Everytime we went in or out, it was either not shut correctly or someone had left it with the Yale lock unlocked, so anyone could walk in. You had to make a concerted effort to make sure the door locked, so being open could have been by accident, but when unlocked, someone had to have done that on purpose.

There was parking at the rear, but this was reduced due to a truck being parked there, and how it was parked limited number of cars that could park without blocking in other cars. There was also a few spaces to park on the main road.
Overall, the place was good, in a good location for the city centre, clean and value for money.

Friends_and_family Family

10/10

Exceptional

04 Sep 2025

Danielle

Fab place to stay. Would recommend

Leisure Partner

10/10

Exceptional

03 Sep 2025

Kyle

Recently had a stay here and have no complaints, the check in was nice and easy. The lady that did our check in was informative and friendly, didn't leave us needing anything. The room was clean and the room had complimentary bottled water and biscuits. If you need a well priced place to stay near York centre I'd recommend here

Leisure Friends

10/10

Exceptional

31 Aug 2025

SUK LING

York - Good choice😎

Leisure Family

10/10

Exceptional

23 Aug 2025

Matthew

reasonable price easy parking .good place .central to york.

10/10

Exceptional

16 Aug 2025

Kerry

Lovely place to stay nice and quiet and close to all amenities. Bus stop across the rd takes you right into the city center. Friendly helpful staff, would definitely stay again.

8/10

Excellent

07 Aug 2025

James

Decent enough stay, was blanked twice in communcation attempts pre stay and checking in had to wait on a call back (along with other guests waiting outside) to access our rooms. Clean room, served purpose for the night

Leisure Family_with_children

8/10

Excellent

29 Jul 2025

Verified traveler

Good for what you pay for

Overall, for the price we paid and for a place to simply sleep and shower I am happy with my experience. There is limited private parking at the rear of the building (about 4 car spaces) but also street parking is available. The people are lovely and they were swift and friendly with checking me into my room. We were in a double bed room plus a single bed with an ensuite, and it was all tidy and clean upon arrival. The only downsides was that one of the windows had a crack in it and the room gets quite warm (we stayed in mid July). The room comes with a standing fan you can use though. We also got a takeout to have in the hotel room and it was helpful that we had a mini fridge in our room. It came with cutlery but we did notice downstairs there is a seating area and a kitchen space that I think residents are welcome to use. They also have an ironing board and you can ask for an iron too from the friendly staff.

Partner

10/10

Exceptional

25 Jul 2025

david

Helpful staff. Clean comfortable room.

10/10

Exceptional

17 Jul 2025

Jalaludin

A trip to remember

Great experience for a self check in stay. We arrived late but was attended to well by a friendly staff who happened to be at the premise.

Friends_and_family Family

10/10

Exceptional

03 Jul 2025

Jacqueline

It is a lovely clean period property. Easy to find and very near to the main attractions in York.

Leisure Friends

6/10

Pleasant

30 Jun 2025

Eloisa

It was hard to get hold to someone on the phone to check in, I am pregnant and I needed to go to the toilet as soon as, the person who I managed to speak to had issues with the system and took longer to give me the codes to access.
Then about an hour after, while I was at a Dr appointment I received a message saying that I have to leave the room, all very random, they took my last name wrong and gave me the wrong number but there is no need to send a message like that and get me all into panic.
Apart of that the room was fine, just that didn’t have any other light more than the main one, so if you want to read in bed then take your own lamp.

Business_and_leisure Self

10/10

Exceptional

28 Jun 2025

Alisha

The room was very large. Access to streaming channels. Great area...right beside a bus stop to take you right into city centre.

Leisure Family

8/10

Excellent

21 Jun 2025

Stuart

Fine for the price

Leisure Family

10/10

Exceptional

13 Jun 2025

GARETH

Very good stay for us as a family of three. Nothing really to complain about apart from other guest not returning the iron back for us to use

8/10

Excellent

01 Jun 2025

Denzel

Great. Easy check in, ample parking, bus stop right across the street.

Leisure Partner

6/10

Pleasant

31 May 2025

Stuart

It took till a lot later in the day to receive the smart lock details despite several chases through the Hotels.com system.

Upon arrival the building was noisy with people in the corridor. The room was very basic with very thin curtains.

The TV was mounted really high with dangling cables.

There is a lot of road noise and noise from other rooms carries including people in the corridors and slamming of the front door.

The water bottles and biscuits were a nice touch.

There were a lot of tatty finishes, especially in the bathroom with paint overlapping in odd places.

Would not stay again, especially at this price, way too expensive for what you get.

Friends_and_family Family

6/10

Pleasant

27 May 2025

Adon

Good location. Need a good renovation esp on the bedroom. Also the room and bldg lack of proper maintenance as cobweb could be seen everywhere. Bed is very comfortable and most impt, no bedbug. :).

Leisure Partner

8/10

Excellent

19 May 2025

Jo

Comfy beds

Checkin required calling a mobile number which was awkward from our Australian mobile sim. Thankfully I had data so could find the UK area code to use to make the call.

Due to traffic noise it was just a bit hard to hear the instructions. Once given the code for the room it was easy to manage.

I would have preferred the instructions been emailed or SMS through.

The room was upstairs and the beds were soft and comfortable which was wonderful.

There was a small fridge. ( No freezer)

The toilet hadn’t been cleaned behind the seat and a dark syrupy liquid had accumulated (not cleaning product) and the shower head was very mouldy.

Being an older building noise reverberated from other guests using the property however this settled before midnight :)

It was a nice walk through the park into town, and was close to Aldi.

Partner

10/10

Exceptional

13 May 2025

Verified traveler

Good stay

Good stay. About 30 min walk into York centre. We walked down the river into York which was much nicer than down the main road but takes about extra 5 mins. Room had everything we needed for a 1 night stay. Comfy bed and pillow. Plus car park is handy. Check in system was smooth.

Partner

8/10

Excellent

03 May 2025

Ian

The Emerald Residence is a good option for a slightly cheaper stay in York, as it's a bus ride from the centre. Buses are regular (Route 7 to the Park & Ride or route 415 to Selby depart from different points in the city centre - route 7 is the one to use from the railway station, but there are no buses early on Sunday morning).
My room was clean and spacious, and did not face the main road so there was no traffic noise. Initial entry requires two codes - one for the front door and one for the bedroom; these were given by phone, so if you don't have a UK mobile phone (or roaming) this could be a slight problem. Once inside there's a keycard to use for access so you don't need to remember the codes,
One thing to note: alcohol is strictly forbidden to be consumed on the premises.
The area is generally quiet; there's a small Coop store about 5 minutes' walk away that has long opening hours.

Leisure Self

10/10

Exceptional

21 Apr 2025

Abdul

Excellent

Leisure Family

8/10

Excellent

21 Apr 2025

Ian

A late change of plans meant i needed a last minute room in york on a bank holiday Sunday. This was cheap and in reasonable walking distance to rhe centre, about 20 mins brisk walk. I had low expectations however was pleasantly surprised, room small but clean with a minu fridge, complimentary tea/coffee making facilities, complimentary bottle of water and even had a hairdryer in the room. For the price paid excellent value for a single night.

Leisure

8/10

Excellent

14 Apr 2025

Steve

The pictures that are used for single rooms at Emerald House don't do them justice. The room I had contained a mini-fridge, kettle, hairdryer, sink and enough encroutements for both cleaning and drinking and a small TV on an extendable arm, allowing for some background noise whilst chilling.

Location wise I needed something close to both the city centre and also the university and this met both needs.

There are bus stops on either side of the road quite nearby and these are great to get into town or the out of town shopping centre.

The room was quiet (although some other guests tried their best to change that on the Saturday night) and I managed to sleep well both nights I stayed.

The room was larger than shown in the pictures and even though it was road facing it nice and quiet.

Dining wise there aren't any takeways/restaraunts in the immediate vicinity, but the city centre is a short bus ride away and I took that approach and enjoyed several relaxing walks back from the city centre, back to Emerald house.

The host who met me was lovely and helpful, as was the phone support I got before arriving and during my stay.

I would stay there again for sure.

Leisure Self

2/10

Poor

08 Apr 2025

Ketul

The worst property to be there
They have beds which have wheels so its very much uncomfortable to sleep
Broken beds given
Worst place to stay
Oy hand shower is there but that too does not work properly
No staffs after 6-8pm
You wnt receive help when needed
Most of the furnitures are broken

Leisure Family

8/10

Excellent

12 Mar 2025

Josephine

Good clean comfortable room. Check in was a bit difficult as it is done over the phone and the guy was a bit stroppy. Apart from that room was pleasant, easy access and free parking was great.

Friends_and_family Family

10/10

Exceptional

21 Feb 2025

Mary Ann

Nice place to stay

I don't care about some negative review in this place. All I need is a place to sleep with while spending my holiday in York. And this place is perfect. It has everything I need (towel, toiletries, refreshments). Very clean and tidy. Nice toilet and shower. Location, it is very near in bus stops that could take you in a few minutes to the city center. I enjoy my stay here as much as I enjoy traveling York. I just want a little suggestion to atleast have a microwave oven so we can buy ready to eat foods. Besides that.. everything is perfect.

Friends_and_family Friends

6/10

Pleasant

03 Jan 2025

Christine

Room great.bit far to walk back into town.noisy as new years eve and other guests were very loud in hallways.

Leisure Family

6/10

Pleasant

16 Dec 2024

stuart

A bit out of the way, we dropped lucky with someone being onsite to let us in. Bit of a hike to get food and drink

Leisure Family

8/10

Excellent

13 Dec 2024

Anne Marie

Quite comfortable and a very friendly welcome. Easy to take a bus into the city centre. Highly recommended!

Leisure Self

8/10

Excellent

30 Nov 2024

Jeffrey

Nice stay

Great stay warm comfortable tea coffee available comfortable bed about 20 minutes walk to barbican long straight road not to bad

Friends_and_family Family

8/10

Excellent

29 Nov 2024

David

Handy for the ciy

Well priced handy stopover for York city centre with free parking. November time of year. The toom was a bit on the cold side but an electric heater was included to help.
Ensuite, everything worked. Remote check -in was a breeze.

Business

2/10

Poor

27 Nov 2024

Mick

Emerald joke

Really poor. Room was cold...only a oil filled radiator in the room as the heating was not on. I was in the attic with a shared bathroom. The sink in the room was useless. Both taps were impossible to clse. Require replacing. I should know im a retired plumber. Banged my head fourtimes on the ceiling beams and im only a small guy.. As for the shared bathroom it was filthy. Shower curtain was mouldy and the bath panel was cracked and hanging off
Toilet seat (pine) was split and unhygienic. Taps in the hand basin same as in my room.
Fair enough i went for the price in comparison to other similar accommodations but rest assured i will never stay there again. Awful.

Self

6/10

Pleasant

20 Nov 2024

Graham

Excellent for visiting York as buses are frequent.

Leisure Partner

8/10

Excellent

16 Nov 2024

Joanne

Good location