Name: Holiday Inn York City Centre
Address: 53 Piccadilly, 53, York, YO19PL, GB

10/10

Exceptional

14 Jul 2026

David

We had a great time with our family. Staff was very kind and helpful

Family_with_children

6/10

Pleasant

03 Jul 2026

Bill

An excellent hotel let down badly by it's breakfast, scrambled eggs so dry even straight from the kitchen, overcooked bacon, and baked beans that looked if the pot was taken back in the kitchen left over night and reheated in the morning. Having to chase staff to get clean plates, cups wasn't good either. Another thing I'm not keen on and it seems to be everywhere not just here is that I couldn't open the window at all.

Partner

8/10

Excellent

11 Jun 2026

John

It was clean, great position for out needs and really excellent staff to help for recommendations and guidance

Family

4/10

Poor

25 May 2026

Sylvania

- The hotel is really old.
- There is only one lift for five storeys.
- The sound insulation is poor. You can clearly hear people talking at the corridor outside your room.
- the variety of food for breakfast buffet is less than Holiday Inn Express

Partner

8/10

Excellent

18 May 2026

Gayle

Perfect location to get to the city wall and the Shambles. Excellent area to explore York from.

Family

10/10

Exceptional

17 May 2026

KATARINA

Good location, nice hotel

Partner

6/10

Pleasant

12 May 2026

Ashish

Bed was not comfortable, and can upgrade TV with OTT Apps.

Family

10/10

Exceptional

10 May 2026

Jill

Clean room. Staff friendly. Breakfast good value. The only slight issue not enough milk in the room for me.

Partner

8/10

Excellent

04 May 2026

Shana

Clean room, staff good but would have liked a microwave or mini refrigerator in my room for the week stay

Family

10/10

Exceptional

30 Apr 2026

luz Indira

Location was great. Breakfast fine. Front desk staff can improve

Partner

4/10

Poor

22 Apr 2026

Kelly

We had a very noisy room and they moved us late at night to a room I asked if was on road they replied no but sadly it was didn’t take on board we had already had the noise issue

Partner

10/10

Exceptional

15 Apr 2026

Sarah

Great hotel, friendly staff, close to the city centre

6/10

Pleasant

04 Apr 2026

Nicola

A comfortable stay rooms were clean and tidy. Hotel looked tired in places. Evening meal was awful no choice and inedible when arrived to the table would not pay any extra for this option. Breakfast was basic but ok.

10/10

Exceptional

27 Mar 2026

Angela M

This hotel was clean, central to everything we wanted to see. The hotel staff was helpful. The parking was close and reasonable. The only negative was only one elevator for a large place and wait times were sometimes longer than one would like, but a very small negative.

Friends

6/10

Pleasant

17 Mar 2026

Warren

Main complaints.

No parking onsite at the hotel.
Double bed is just 2 singles pushed together. Toilet fan didn’t work causing a lingering smell.
Windows won’t push open at all making it difficult for fresh air to circulate with pools of condensation on window sill.

Mitigations.

There was some works going on at the back of the hotel and there was a 24 hour long stay car park a short walk away but this came at additional cost.

I complained about the double bed but they explained that apparently this it is standard hotel practice for the price point. I’m not too sure about that. To my mind it was sold a double bed which is what I paid for and it’s not really a double bed. The central spine made it uncomfortable to sleep in.

Other than that the rooms were clean and nicely presented and the staff were professional, attentive and polite. No complaints about breakfast.

Partner

10/10

Exceptional

13 Mar 2026

Andrew

Yeah stayed in carpark up the road only thing qaa ww got put in a disabled room which we found wired but we really enjoyed are first vist to york

Partner

8/10

Excellent

13 Mar 2026

Daniel

no parking

8/10

Excellent

11 Mar 2026

Susan

Parking was about a block away. Not real easy. Restaurants and city central were about .5 mile

Friends

8/10

Excellent

11 Mar 2026

Andrew

The hotel was very comfortable and in a convenient part of the city, within a short walk to the centre. Shops and bars nearby. We managed to park nearby. Bear in mind that the bar closes at 11:00 pm so if you are looking for a late evening drink, make sure you order early.

8/10

Excellent

10 Mar 2026

Kerry

Close to high street

10/10

Exceptional

25 Feb 2026

Ashley

Very clean and comfortable room! The one thing that sucked as they had the windows open when we arrived (in February!) and our room was FREEZING and it took quite a while to get it warm. There were great bathroom amenities, although the shower conditioner was actually just more soap when I put it in my hair. I thought I had breakfast included when I booked but was told I did not so we didn't try the breakfast as we found it quite a high price (almost 17 GBP, which is about $35 per person). The staff were not the most helpful, kind of didn't give much direction and when we called about extra pillows (there was specifically a card in the room saying we had pillow options) we were ignored the first time, called 30 minutes later and told there weren't really options and he just brought us 2 more. The location is pretty walkable to York's main sites and there's enough room to pull a car up for loading/unloading.

10/10

Exceptional

22 Feb 2026

Mary

The room was very clean, the breakfast very good and the staff very nice.

Family

4/10

Poor

21 Feb 2026

Ella

Bed was small, place doesn’t look anywhere near as nice as it looks in the pictures. Definitely needs updating and some money investing. It’s not awful but definitely not as good as advertised. Room also wasn’t cleaned during the stay and had to ring for clean towels. Disappointing stay

6/10

Pleasant

20 Feb 2026

Stewart

The room 207 that we had 24hr noise from the fans from below. Also the windows are not sealing properly as the net curtain was blowing all the time, keeping it cool. Having to turn thermostat up to get warm

Partner

10/10

Exceptional

17 Feb 2026

Ty

Very clean, rooms very comfortable

Friends_and_family Family

2/10

Poor

16 Feb 2026

Kane

Staff okay, but there was black mold on the window sill and the bathroom was awful the shower was dirty and the drain was blocked so we could use the shower on full overall bad

Leisure Partner

8/10

Excellent

15 Feb 2026

Fiona

The girl on reception could not of done more to accommodate our request for a room on a lower floor. Even double checking that I was ok to be on the third (I have a fear of lifts and am asmatic, so this was really appreciated) it meant I could use the stairs if I could not use the lift, thank you

Partner

8/10

Excellent

14 Feb 2026

Joan

Great location. Friendly staff. Comfortable beds.

Partner

2/10

Poor

14 Feb 2026

Lisa

The room was not ready until 15:45 despite a 15:00 check in.
The window in the room was open and would not close. The room was freezing. A maintenance person came to fix it so had drill and tools in our room whilst we waited. The wardrobe door fell off completely when opened, which could have resulted in injury. The door to the room was filthy. This was not an enjoyable stay. A complaint has been lodged.

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Peter

One of the best if not the best rooms i have ever stayed in. It was so clean. The temperature was just right and such a comfortable bed.

Self

10/10

Exceptional

01 Feb 2026

Heather

Helpful & attentive staff.
Room was clean
Food was good quality

Leisure Partner

4/10

Poor

29 Jan 2026

Lisa

Check in team were welcoming. However the room was really noisy - there were air conditioner type fans directly outside the window which droned all night very loudly. Pillows were very hard. Hash browns were excellent, coffee however was not good. Really disappointed by nights sleep.

Leisure Family

10/10

Exceptional

13 Jan 2026

Leanne

I got in my room earlier than check in time which was really helpful, it was clean & tidy, plus all staff were friendly!

Leisure Self

6/10

Pleasant

07 Jan 2026

Mary

I had a twin bed room where the beds were close together it was more like a double bed.
Apart from the room being clean there was coat hooks above full lenth mirror. having a small single wardrobe for 2 people ended up not having hardly any room to move around.

Friends_and_family Family

6/10

Pleasant

05 Jan 2026

Sam

The room was above the bins noise all the time

Friends_and_family Family

4/10

Poor

04 Jan 2026

Tania

The bed was very uncomfortable, two single beds put together and not joined properly so there was a giant ridge in the middle. I asked for 4 pillows at reception, explaining that I needed to sleep propped up. I was only given three, which I find hard to believe given the size of the hotel. The thermostat seemed to have a mind of its own so it was boiling hot one minute and freezing cold the next. You couldn’t even open the window a crack to let some air in. The staff seemed indifferent to our requests and our feedback. We wouldn’t stay at this particular Holiday Inn again.

8/10

Excellent

02 Jan 2026

Keith

Clean room, friendly staff

Partner

8/10

Excellent

01 Jan 2026

Daniel

Room clean and comfortable

Partner

8/10

Excellent

30 Dec 2025

Stephen

Reading negative reviews prior to our stay left us feeling like we had possibly made the wrong choice.
From the minute we arrived, our experience could not have been better. Staff were very polite and friendly. Room was clean and had everything we needed. Wifi was excellent. Beds comfy, (more pillows would be good, but I’m sure they would be available if requested.

Breakfast was excellent, very tasty and good quality, staff again polite and helpful.

Location is perfect for exploring everything York has to offer.

Long term parking available just behind the hotel, but numbers are limited, had to wait 10-15 minutes for someone to leave before we could park. That is the only downside to the hotel.

Thank you

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Adele

Everything about our stay was excellent.

Partner

2/10

Poor

26 Dec 2025

Vikram P Kuma

The room is too small and congested for a family. No place to move around in the room. Break fast was all over the place. Parking is away from hotel and not guaranteed. I forgot my sweater in the room and the staff did not find it in the room surprisingly. It was a memorable gift, the staff could have been more professional.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Natalie

Perfectly located, short walk to castle, Christmas markets, city centre. Staff very friendly, comfortable rooms, stayed on a Thurs/fri night before Xmas, some outside noise heard but not a big disturbance. Breakfast was great, lots of options

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Richard

Clean room and pretty good breakfast

Friends_and_family Family

6/10

Pleasant

07 Dec 2025

Adrian

Tv remote did not work and no toilet rolls in room on arrival and remedied eventually after chasing. Breakfast food lowest quality available and we went to McDonalds the second morning! Bar had run out of bottled beer, gin and Baileys and no room service. Very poor and not worth HALF the cost! Go somewhere else if possible.

Partner

10/10

Exceptional

02 Dec 2025

Anthony

Yes spotless room, perfect for an overnight stay. Only issue shower leaked into the bathroom

Leisure Self

6/10

Pleasant

01 Dec 2025

Vijay

Reception/breakfast staff were v courteous.
The hotel is dates. The toilet sink qas clogged and no one cleaned our room. Unfortunately we were out all day hence only realised late when arriving in the room after 9pm

Business_and_leisure Family

10/10

Exceptional

25 Nov 2025

Gerald

the room was really clean and the hotel was quiet, breakfast was good and lots of choice, however didnt think much of the menu choice for meals. I had a lamb shank but only got small piece of potato mash no veg which is unusual when you order and also not always keen on curries so better choice would be nice

Leisure Partner

4/10

Poor

24 Nov 2025

Ricardo

W

Partner

6/10

Pleasant

24 Nov 2025

Paul

Room 120 has a wet room and when showering the water flooded from the bathroom into the carpet of the main bedroom, the drain for the water was not open enough to allow for drainage.

Partner

6/10

Pleasant

19 Nov 2025

Matthew

Decent if you get a good price.

8/10

Excellent

18 Nov 2025

Dawn

N/A

Leisure Self

10/10

Exceptional

17 Nov 2025

Linda

Great location..... only 10min walk into town centre. Nice clean hotel, friendly staff. Would stay again.

Leisure Self

6/10

Pleasant

16 Nov 2025

jonathan

no parking on site and quite expensive had a room on the front which was quite noisy asked to change and got the “ no available rooms to change to “ rooms are small and if on a lower floor you get noise from upper floors

Friends_and_family Family

4/10

Poor

16 Nov 2025

Mandy

Beds too small breakfast cold would I recommend it for location yes for anything else no

Partner

8/10

Excellent

11 Nov 2025

Keith

Never had breakfast

Partner

10/10

Exceptional

11 Nov 2025

Anne

The room & bathroom were exceptionally clean, bed was comfortable and the staff very friendly and helpful. Breakfast was very good just lacking in a bit of jam for my toast.

Leisure Friends

10/10

Exceptional

10 Nov 2025

Ann

Clean room, and good food, staff were friendly

Friends_and_family Friends

10/10

Exceptional

08 Nov 2025

Tim

Great location, great staff. Rooms are good size and clean.
Would stay here again if we were to visit York again.

Business_and_leisure Partner

8/10

Excellent

03 Nov 2025

delaina

Every

10/10

Exceptional

02 Nov 2025

Stephen

Nice clean decent size room. Good staff. Wetherspoons right across the street. Walking distance to town center and entertainment.

Leisure Family

6/10

Pleasant

02 Nov 2025

Diane

Tired and small rooms

Partner

8/10

Excellent

30 Oct 2025

Ben

Was ok. No shower pressure and hot water took ages to come on. No duvet and pillow for my son who was using a sofa bed. Had to donate my extra pillow which would have been used to support my pregnant belly. The duvets provide were already folded in the sofa bed contained a stain.

Friends_and_family Family

8/10

Excellent

29 Oct 2025

Matthew

The location, just a short walk to central York and the Barbican Theatre. Inside the hotel reception area had plenty of seating and a nice relaxed atmosphere. My room was comfortable and also had a lovely walk-in shower.

Leisure Partner

8/10

Excellent

27 Oct 2025

John

Great hotel, but breakfast service was very poor.

Very clean room and facilities. Breakfast was not very good, whilst the food was great, the service was awful. Not enough staff to cope with the guests. Continually running out of food, cups, sauces, tea bags etc etc, and tables that needed cleaning were stacking up as guests were pouring in.

Friends_and_family Family

10/10

Exceptional

07 Oct 2025

Brian

A pleasant stay

2/10

Poor

01 Oct 2025

Peter

Poor condition property.
Reception staff still insist on taking a credit card deposit although unsure why as there is little in the hotel to spend on

Business Self

10/10

Exceptional

27 Sep 2025

stuart

Solo stay

Room was great , staff very friendly and helpful
bar was a little pricey
Also didn't notice where I could have a evening meal , and ended up with a parking ticket which having needed to write my registration down for my stay I thinking the hotels had a parking deal for patrons

Self

8/10

Excellent

24 Sep 2025

Peter

Staff were polite and helpful. Great stay

Partner

10/10

Exceptional

11 Sep 2025

Laura

Booked this last minute to attend a job interview the next day as it allowed for late check in on a Sunday night as using public transport. Staff very friendly and welcoming. Great local area knowledge. Very clean room-people above me the first night were noisy but I could sleep. Amazing bathroom-loved the shower. So close to the centre of York so I could come back post interview and explore very easily into the city to see the Minstry and visit the Shambles. Would come back again

Business_and_leisure

6/10

Pleasant

07 Sep 2025

Ken

The property was good the breakfast looked good but fried eggs were hard bacon tough as that it was all made to ealrly

Leisure

6/10

Pleasant

01 Sep 2025

Matthew

Nice room, go elsewhere for breakfast

The room was fine, nothing at all wrong with it. Breakfast service was woeful. Breakfast is self serve buffet but you ask for certain items like poached eggs or well done (crispy) bacon. Sat down, got a few bits ourself and asked for poached eggs for the wife and I. She also wanted crispy bacon as the stuff in self serve was limp and greasy.

20 minutes later, the server walked past our table with what looked to be our eggs and bacon, giving it to a couple who just sat down - it was gratefully received by them. I pointed out the mistake, and was told there was no mistake, ours would be a few minutes. 10 minutes later we enquired again, to be told \"a few minutes\". 45 mins after the original ask, my wife got her eggs, and I asked when mine would come, and the wife's crispy bacon, I was told \"a few minutes\". 5 mins later my eggs came, but no bacon for the wife. We asked again and 10 mins later, some limp bacon that looked less well cooked than the bacon you collect yourself arrived. We politely said the bacon wasn't crispy and she went away again. We complained to the manager (along with 3 other couples who'd had similar experiences), and got promised remedial bacon. The replacement arrived 1 hours and 20 minutes, again it was limp and undercooked. We got up and left at that point after pointing out again that the bacon was barely cooked. Also no beans at buffet for 25mins we were there,

We don't complain unless service is woeful - the breakfast area wasn't even busy.

Partner

6/10

Pleasant

29 Aug 2025

J M

The bare minimum

Very disappointed by housekeeping, room not cleaned 2nd day and 3rd day had only made the bed, changed towels & put more tea & coffee in the room.

Friends_and_family Family

10/10

Exceptional

19 Aug 2025

Josh

Quick check in, clean room. Comfortable bed and quiet night sleep,

Leisure Family_with_children

6/10

Pleasant

18 Aug 2025

Frank

It’s OK

No one cleaned the room or replaced towels. We had to call for the. To pick up the trash and provide towels.
Very loud construction that shakes the walls. Messed them about it and never heard anything from them.

Partner

8/10

Excellent

17 Aug 2025

IAN

Short break in York

We walked from the train station, as we had minimal luggage and it took only twenty minutes to arrive at the hotel. Check in was easy. Staff were very helpful and friendly, especially in the dining area. Daily breakfast was plentiful and tasty.The rooms were very comfortable and clean. The location of the hotel was close to all of the many attractions that York has to offer. The area was fairly quiet in the evening, even though a Wetherspoons pub was opposite. Would definitely visit again!

Friends_and_family Family

8/10

Excellent

15 Aug 2025

Paul

The staff were lovely and very helpful, convenient location for the city's many attractions. The bed in the double room was a touch on the small side and my wife and I are quite small physically.
I didn't like having to provide a £30 security deposit when I arrived, especially as I had prepaid for the room and breakfast. I have never been asked for a security deposit at any other hotel I have stayed at.

Leisure Partner

8/10

Excellent

07 Aug 2025

Michael

Holiday inn york city centre

Staff friendly since breakfast not so good on evening meal as menu had loads of rice dishes that didn’t change would I stay heee again probably no

Partner

10/10

Exceptional

05 Aug 2025

Morag

Very comfortable accommodation.
Very pleasant receptionists, extremely helpful with any queries. Good location. Would stay again.

Leisure Family

8/10

Excellent

05 Aug 2025

Keith

The hotel was comfortable and the breakfast was of good quality. Staff were overall friendly and efficient but the staff member was going to charge me for two breakfasts. I had to point out to him that I only had one breakfast.

8/10

Excellent

03 Aug 2025

Lyneatta

Great rooms

Rooms were excellent. Had all the amenities necessary for a short stay and is well located for the centre of York's attractions. Only negative was the smell of breakfast being cooked, especially as our room was on the top (5th) floor.

Partner

6/10

Pleasant

28 Jul 2025

Yvonne

Hotel was good and in a central hotel. Rooms were a bit noisy as you could hear people in the corridors and other rooms.

Partner

8/10

Excellent

26 Jul 2025

Danielle

Good location. Easy walking to sites. Rm for 4 had a pull out couch rather than second bed.

10/10

Exceptional

21 Jul 2025

Lianna

We had a great stay here! We loved our room and the amenities in it. We also loved how close the hotel was to the city center and we were able to walk everywhere. We look forward to staying again in the future!

Leisure Partner

4/10

Poor

20 Jul 2025

Paul

Disappointing stay

Quick and helpful staff greeted us on arrival. Got to our room and we noticed that there was a strong BO like smell the bathroom.
On investigation we could see that the bottom of the shower curtain was mouldy.
We informed the staff on the desk and they told us that they would sent up someone from house keeping. Nobody came to our room. We ended up taking the shower curtain down and leaving in the corridor outside our room. The smell reduced slightly but still persisted so we thought that the smell was coming from the drains……
Oh, and the bed was not suitable for two average size adults unless you like playing sardines

Friends_and_family Friends

6/10

Pleasant

08 Jul 2025

Teresa

Comfortable enough, but our bathroom had a pretty severe leakage problem coming from beneath the (fully enclosed) cabinet. It looked as if they tried to repair it, but that was unsuccessful. Since the hotel was very full, we decided not to ask for a different room. Instead we threw a towel over the puddle, and carried on with our visit to lovely York!

Partner

6/10

Pleasant

03 Jul 2025

Juan Carlos

Understaffed hotel. We arrive

2/10

Poor

22 Jun 2025

Campbell

Dreadful visit paid £500 for a room that would normally cost £110 per night. This was because the York University day had pushed up rates - that’s ok it’s commerce. I don’t think the staff got the message because they certainly delivered nothing more for the extra charge. They shut the bar at 10 and turned off the lights. The provided only 3 towels for a party of 4. They delivered the extra towel an hour later than they said. They forgot to service our room meaning we had zero towels. They advertised parking as a hotel amenity there is no parking. The local public car park was full. There was no liquid soap in the bathroom dispenser. Even at £110 you would expect them to get the basics right for £500 they need to do so so much better. As a result of this weekend we will be visiting York much more often but I will not be returning to this hotel.

Friends_and_family Family

8/10

Excellent

21 Jun 2025

Barbara

The staff were all excellent. Very friendly and helpful. The property is a little older than most Holiday Inns I've been to but very comfortable. Breakfast was good. I was disappointed that catering in the evening was very limited - my own fault for not checking when booking. Plenty of eating options close by

Leisure Self

2/10

Poor

19 Jun 2025

Sion

Hotel was below par and not worth the amount they charge. Rooms are basic and not very well equipped. Aircon didn't work, no soundproofing between rooms and very noisy.

Partner

8/10

Excellent

15 Jun 2025

Kerry

Loved the location and value for money. Breakfast was awesome. Only complaint was that the sofa bed Matress was beyond uncomfortable!

Leisure Family

10/10

Exceptional

14 Jun 2025

Maria Deni

Comfortable room with easy access to transportation and tourist attactions

Leisure Family

10/10

Exceptional

08 Jun 2025

Valerie

Would stay again near to the centre and walkable

10/10

Exceptional

01 Jun 2025

Gareth

Great location, staff were excellent, bathroom was slightly tired looking but fully functioning, the family room we had was great with a king bed and a double pull out bed which was perfect for the kids, close to all the sights, would recommend and book again

Friends_and_family Family

4/10

Poor

31 May 2025

Andrea

Check in took far too long as your system was apparently running slow. The bar was manned by reception staff which may have been the cause for delay. Waiting time at the bar, service slow. Out room was on the 2nd floor & very noisy due to drunk women in the adjacent room. Soap dispenser pumps not working, it took 5 minutes to get a decent amount out. TV set to Babestation every time we put the TV on changed channel. Breakfast was good, staff efficient. We arrived early so we were OK but there was no seating at 9.30am. We have been returning customer to Holiday Inn but its time for a change.

10/10

Exceptional

26 May 2025

Mhari-Claire

Good hotel & decent breakfast

Great hotel in good location. Enjoyed the breakfast!

Business

10/10

Exceptional

15 May 2025

Toni

Great location, payable parking a short walk away.

Leisure Friends

10/10

Exceptional

13 May 2025

james

Great place and spot

This was a nice place, comfy bed, good shower and towels ( full size ) not the half size some places have. Breakfast was good, walking distance to so many sites and food and drink. We would definitely stay here again

Partner

8/10

Excellent

13 May 2025

Joanne

Lovely hotel in a great location, staff were friendly & helpful
Only 2 minir gripes

6/10

Pleasant

12 May 2025

John

Average.

Staff very friendly and welcoming. Room was very small considering what we paid for our 2-night stay and could do with a freshen up decoratively. Didn't eat in the hotel so cant comment on the food. There are much better hotels in York for the price paid.

Partner

10/10

Exceptional

11 May 2025

Verified traveler

Weekend stay

Had a very enjoyable atay. Staff were really helpful and friendly and were quick to help when we had an issue with a room. Rooms were clean and decent selection of food for breakfast. Would recommend.

Friends_and_family Family